99 Customer Service jobs in Hong Kong

Join to apply for the Customer Service Officer role at Manulife

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Manulife

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Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities

• Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
• Provide application checking services to agents and brokers
• Support MCV client verification process
• Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.
• Handle conference / meeting room reservations and follow-up work
• Ensure accuracy and compliance of all requests completed with high quality standards
• Resolve complex cases and complaints arising from work
• Provide other service support and work at different locations of Agency Service Centre when necessary
• Cooperate with team members and others to achieve desired results and support business needs
  
  

• Degree holder with 5+ year of customer service experience in insurance industry is preferred
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
• Worked previously in service centre environment is an advantage
• Excellent customer service, good communication and interpersonal skills
• Good command of English and Chinese, both spoken and written
• Fluency in Mandarin is a must.
• Willing to work on non-office days when necessary, including Sundays and Public Holidays
• Quick learner with strong analytical and problem-solving skills
• Strong self-initiative, responsible and able to work under pressure
• Familiar with Word, Excel and Chinese Word processing
  
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Officer jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago

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12 hours ago Be among the first 25 applicants

Equity Financial Press Limited, established in 1986, is Hong Kong’s pioneering specialist in legal and financial document translation. We uniquely provide complete concept-to-print solutions entirely in-house, ensuring every project is handled by our expert team without outsourcing. This integrated approach guarantees clear, accurate, and professional results that exceed client expectations. Trusted by the Hong Kong Stock Exchange and leading companies worldwide, Equity delivers documents that embody integrity and excellence.

By joining Equity, you become part of one of the most experienced and trusted teams in the region, with abundant opportunities to develop your skills, engage with world-class clients, and take on meaningful responsibilities.

Customer Service Executive

We are seeking aCustomer Service Executive to join our Hong Kong-based team. This role is vital in maintaining strong client relationships and delivering exceptional service that reflects Equity’s reputation for excellence.

Key Responsibilities:

• Handle customer enquiries professionally and respond promptly to their needs
• Maintain and nurture customer relationships to achieve high satisfaction levels
• Deliver timely, accurate, and high-quality service aligned with client requirements
• Collaborate closely with internal departments to resolve inquiries and feedback
• Assist with ad-hoc assignments as required to support company operations

Qualifications:

• Tertiary education or equivalent; degree holders preferred
• 2 to 3 years of experience in account servicing, customer service, or related roles
• Service-oriented mindset with solid knowledge of customer service operations
• Excellent command of written and spoken English and Chinese; Mandarin proficiency is a plus
• Proficient in Microsoft Office applications
• Willingness to work shift duties

Why Work at Equity

• Competitive salary and comprehensive benefits package
• Flexible working hours and vacation policies
• Work in a collaborative, professional environment with a highly experienced team
• Direct involvement in prestigious projects with top-tier clients
• Opportunities for continuous learning and career advancement

If you're interested in joining our team, please apply directly via this post or visit our website to explore current opportunities.

To learn more about Equity Financial Press Limited , visit our website:

All personal data collected will be used for recruitment purpose only.

• Seniority level Entry level

• Employment type Full-time

Referrals increase your chances of interviewing at Equity Financial Press Limited by 2x

Wan Chai District, Hong Kong SAR 6 days ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 1 week ago

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 days ago

Wan Chai District, Hong Kong SAR 4 months ago

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1 day ago Be among the first 25 applicants

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Direct message the job poster from HFG Insurance Recruitment

Purpose of the Role

We are looking for a dedicated and customer-focused Customer Service Officer to deliver high-quality service to our clients and advisors efficiently and professionally. You will be the first point of contact for inquiries related to life insurance products, helping to enhance customer satisfaction and long-term relationships.

Key Responsibilities

• Handle customer and advisor inquiries via hotline and email channels related to life insurance products.
• Resolve issues and complaints promptly and professionally.
• Provide comprehensive, one-stop service to enhance customer engagement and satisfaction.
• Maintain and strengthen customer and advisor relationships.
• Perform other ad hoc duties as assigned.

Key Performance Indicators (KPIs)

• Meet service level targets for both customer and advisor hotline performance.
• Ensure turnaround time (TAT) standards for call and written request handling are achieved.
• Maintain high quality assurance (QA) scores on call performance.
• Track and manage the number of customer compliments and complaints.
• Demonstrate efficiency and productivity in all assigned responsibilities.
• Ensure the quality and development of junior executives or specialists under mentorship (if applicable).

Qualifications & Experience

• Matriculated or higher educational qualification
• Minimum 2 years of relevant experience in customer service, preferably within the insurance industry
• Strong customer-oriented mindset with a genuine passion for delivering excellent service
• Proficient in Microsoft Office, especially Excel
• Excellent communication and active listening skills
• Proficient in written and spoken Cantonese, English, and Mandarin
• Capable of Chinese word processing at 25 words per minute

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Insurance

Referrals increase your chances of interviewing at HFG Insurance Recruitment by 2x

Wan Chai District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 4 months ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 1 week ago

Wan Chai District, Hong Kong SAR 1 month ago

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

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PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

1 day ago Be among the first 25 applicants

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• Respond to customer emails in a timely and professional manner
• Handle customer enquiries and complaints in a professional manner
• Handle and follow up clients’ enquiries, liaise with external parties and internal staff based on feedbacks gather from clients
• Perform account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations
• Assist the Team Head to establish and enforce service procedures, policies and standards
• Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
• Handle Ad-hoc tasks as required

Requirements :

• 1~2 years working experience in related fields such as relationship management, onboarding, client services etc
• Experience in KYC/AML, CRS and FATCA areas within Finance industry is strongly preferred
• Familiar with SFC regulation on KYC and AML requirements
• Excellent in client service mindset and interpersonal communication skill
• SFC type 1 license holder / pass of relevant papers is strongly preferred
• Fluent in Mandarin and English is a must
• Title would adjust based on the relevant experience

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service and Finance

Referrals increase your chances of interviewing at Futu Holdings Limited by 2x

Wan Chai District, Hong Kong SAR 3 months ago

Central & Western District, Hong Kong SAR 4 weeks ago

Wan Chai District, Hong Kong SAR 2 days ago

Wan Chai District, Hong Kong SAR 4 weeks ago

Central & Western District, Hong Kong SAR HK$25,000.00-HK$29,000.00 2 hours ago

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Join to apply for the Customer Service Executive role at Jebsen Group

Join to apply for the Customer Service Executive role at Jebsen Group

BEVERAGE

BEVERAGE
In Greater China, Jebsen Beverage strives to be synonymous with exceptional quality in every beverage category it competes. Jebsen Beer focuses on the premium and super premium beer market with its wholly owned Blue Girl Beer brand and an impressive portfolio of international brands. Jebsen Wines & Spirits is one of the leading distributors of wines, Japanese sake, spirits and mineral water in the region.
Purpose of the Job
Responsibilities

• Handle day-to-day customer enquiries/ complaints from e-shop
• Liaise with Salesman and Logistic team to ensure the product delivery status
• Process daily orders accurately via telephone, e-mail or fax etc.
• Follow up product returns
• Coordinate with Sales team for order status and credit issues
• Work closely with Sales team to provide a variety of support services and help them to improve productivity
• Perform ad-hoc projects and tasks as assigned by Superior
  

• DSE or above
• Minimum 2 years' order desk or call centre operation is preferred
• Previous experience in ERP order entry system especially Oracle is strongly preferred
• Strong hotline and problem solving skills
• Able to make an initial assessment of inquiries and resolve problems
• Strong sense of responsibility and able to work under pressure
  

• Seniority level Associate

• Employment type Full-time

• Job function Other
• Industries International Trade and Development

Referrals increase your chances of interviewing at Jebsen Group by 2x

Kowloon City District, Hong Kong SAR 6 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

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Join to apply for the Customer Service Officer role at Manulife

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at Manulife

Get AI-powered advice on this job and more exclusive features.

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Position Responsibilities

• Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
• Provide application checking services to agents and brokers
• Support MCV client verification process
• Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.
• Handle conference / meeting room reservations and follow-up work
• Ensure accuracy and compliance of all requests completed with high quality standards
• Resolve complex cases and complaints arising from work
• Provide other service support and work at different locations of Agency Service Centre when necessary
• Cooperate with team members and others to achieve desired results and support business needs
  

• Degree holder with 5+ year of customer service experience in insurance industry is preferred
• HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
• Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
• Worked previously in service centre environment is an advantage
• Excellent customer service, good communication and interpersonal skills
• Good command of English and Chinese, both spoken and written
• Fluency in Mandarin is a must.
• Willing to work on non-office days when necessary, including Sundays and Public Holidays
• Quick learner with strong analytical and problem-solving skills
• Strong self-initiative, responsible and able to work under pressure
• Familiar with Word, Excel and Chinese Word processing
  

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Officer jobs in Hong Kong, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Shenzhen, Guangdong, China CN¥7,000.00-CN¥9,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Officer, Customer Service role at Aegon .

The role reports to the team leader of Customer Service and involves handling policy servicing transactions with high accuracy and delivering quality customer service. Key performance indicators include providing excellent service to policy owners, business partners, and potential customers via various communication channels, processing transactions independently with zero errors within target turnaround times, and reporting operational issues with feasible solutions.

Responsibilities:

• Collaborate with business partners and internal teams to deliver quality customer service.
• Handle inquiries, feedback, and complaints from customers or partners through multiple contact methods.
• Process policy servicing transactions accurately in compliance with guidelines and within designated timeframes.
• Ensure follow-through of customer requests until completion.
• Report daily operational issues to the team leader with proposed solutions.
• Participate in ad hoc projects or tasks as assigned.
• Support team members to ensure service continuity.
• Comply with internal policies, procedures, laws, and regulations.

Requirements:

• Diploma holder in any discipline.
• At least 2 years of experience in life insurance.
• Good interpersonal and communication skills.
• Proficient in written and spoken English and Chinese (including Mandarin).
• Proficient in MS Office (Excel, Word, PowerPoint).
• Customer-centric mindset with a desire to provide excellent service.
• HKIA licensing (Paper 1 & 3) required.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Customer Service

This job posting is active and not expired.