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Head of Customer

Tsuen Wan, New Territories $120000 - $240000 Y Blue Cross Insurance HK

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Job Description

FIND YOUR 'BETTER' AT Blue Cross

We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

  • The Head of Customer & Distribution Experience and Innovation is responsible for shaping and executing the strategic vision for Blue Cross's digital ecosystem, with a focus on enhancing customer engagement, transforming distribution channels—particularly the AIA Agency channel—and modernising underwriting processes.
  • This role leads the innovation and digital transformation agenda, driving initiatives that elevate customer experience and enable scalable, data-driven distribution and underwriting capabilities.
  • A key priority of this role is to influence and evolve agency behavior by deepening agent engagement through digital strategies, technology adoption, and actionable insights. By fostering a culture of innovation and collaboration, the role ensures that Blue Cross remains agile, competitive, and customer-centric in a rapidly evolving insurance landscape.

Roles And Responsibilities

Digital Strategy & Transformation Leadership

  • Define and lead the strategic vision for Blue Cross's digital ecosystem, aligning transformation initiatives with business objectives across customer engagement, distribution, and underwriting.
  • Champion a digital-first, customer- and agent-centric mindset across the organization.
  • Drive innovation by identifying emerging technologies and trends that can enhance competitiveness and operational agility.

Platform Ownership & Delivery

  • Serve as the digital product owner for key platforms, overseeing the full lifecycle from ideation to launch and continuous improvement.
  • Lead the development and enhancement of digital platforms including customer portals (Blue Cross+), distribution sales tools (SuperAgent+), and underwriting systems.
  • Manage vendor relationships, including man-day negotiations, delivery timelines, and quality assurance to ensure cost-effective execution.
  • Hold budget accountability and prioritization authority for platform initiatives, ensuring optimal allocation of resources aligned with strategic business goals.

Customer & Agent Experience Innovation

  • Design and optimize digital journeys using UX/UI best practices, user research, and feedback loops to improve satisfaction, conversion, and efficiency.
  • Leverage data-driven insights to inform product enhancements and innovation roadmaps.
  • Promote technology adoption and behavioural change among agents through intuitive tools and personalized digital experiences.

Distribution Engagement & Change Management

  • Conduct field visits to agents, brokers, and distribution partners to promote platform usage, gather feedback, and drive adoption.
  • Develop and execute change management strategies to embed digital tools and practices across internal and external stakeholders.
  • Deliver training, workshops, and executive updates to build alignment and enthusiasm for digital initiatives.

Team Leadership & Collaboration

  • Lead and mentor a team of Associate Product Owner, CX and Service Designer, and UX/UI Designers, fostering a high-performance, agile delivery culture.
  • Collaborate with internal teams (Sales, Claims, Underwriting, IT, Policy Admin, Medical, Finance) and external partners to ensure seamless execution and alignment.
  • Establish agile practices, facilitate sprint planning and reviews, and ensure transparency and accountability across teams.

Data-Driven Insights & Optimization

  • Leverage the use of analytics dashboards and performance metrics to guide decision-making and continuous improvement.
  • Use data to identify growth opportunities, improve customer retention, and enhance agent engagement strategies.

Minimum Job Requirements

  • Bachelor's Degree or above in Business, Technology, Marketing, or related field.
  • Minimum of 10 years of relevant experience, at least 5 years at managerial level
  • Experience in Insurance or Financial Services: Familiarity with general insurance, agency distribution models, or underwriting processes is highly desirable.
  • Proven track record in leading digital platform initiatives that drive customer engagement, distribution effectiveness, and operational efficiency
  • Strong experience managing cross-functional teams, external vendors, and senior stakeholders in a fast-paced, agile environment.
  • Demonstrated success as a digital product owner, with hands-on experience in product lifecycle management, backlog prioritization, and sprint planning.
  • Strategic thinker with strong analytical and problem-solving skills; able to translate complex business needs into impactful digital solutions.
  • Excellent communication and interpersonal skills, with a proven ability to drive digital adoption and lead organizational change.
  • Solid understanding of user-centered design principles, including UX/UI best practices, customer journey mapping, and user research methodologies.
  • Proficient in leveraging data analytics and dashboards to inform decisions, optimize performance, and identify growth opportunities.
  • Experience in vendor negotiation, man-day planning, and managing delivery against SLAs and KPIs.
  • Familiarity with agile and scaled delivery frameworks with a proven track record of fostering high-performing, agile teams. Relevant certifications (e.g., Agile, Scrum, Product Management) are preferred.

Others

  • You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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Jewelry Sales Manager

Tsuen Wan, New Territories $900000 - $1200000 Y confidential

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Company Background

Dopamine Gems is a prestigious high-end jewelry brand based in Singapore, offering a collection of over 200 pieces in stock and expanding to more than 1,000 pieces across both Singapore and Hong Kong. The brand's exclusive collection showcases world-class pearls, reflecting exceptional quality and strength, with a strong emphasis on superior craftsmanship.

Known for its commitment to luxury and exclusivity, Dopamine Gems does not lend out its products, ensuring a level of rarity and prestige for its clientele. The boutique is situated in a prime location, featuring an opulent interior valued at 1.2 million SGD, complemented by premium furnishings worth over 1 million SGD. The sophisticated design of the space rivals those of major luxury brands, standing out in the industry.

The brand attracts an ultra-elite clientele, including celebrities and politicians, and has garnered attention through high-profile figures such as Fan Bingbing, who serves as the brand ambassador. Additionally, the grand opening of the store was attended by top Singaporean actress Zheng Huiyu, further solidifying Dopamine Gems' position in the luxury market. The company offers personalized, high-end services on a 1:1 basis, catering specifically to its select clientele with customized jewelry options.

Core Responsibilities

  • Develop and maintain relationships with HNW clients to achieve personal and team KPIs.
  • Plan and execute private jewelry preview events and related marketing initiatives to boost brand visibility.
  • Supervise sales assistants to ensure seamless customer service and elevate client experience.

Requirements

  • 5+ years of sales experience in Hong Kong's jewelry/luxury sector, with proven success in handling major transactions.
  • Solid clientele base; adept at need discovery and high-level negotiation.
  • Fluent in Cantonese, English, and Mandarin; GUBELIN, GIA, or GUILD certifications preferred.

What We Offer

  • Prime Work Environment:
    Based in the heart of Central, Hong Kong, among the world's top jewelry brands.
  • Attractive Compensation:
    Base annual salary of HKD 500,000–600,000 + unlimited commission; referral rewards included; clear promotion path with equity incentive for top performers.
  • Global Exposure:
    Opportunities to participate in international fairs and share top-tier industry resources.
  • Opportunity for Training at Singapore Headquarters
    : After onboarding, you will have the chance to attend training sessions at our Singapore headquarters to enhance your professional skills and gain a broader global perspective.
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Frontend Developer

Tsuen Wan, New Territories $30000 - $60000 Y A.I. Pacific Consultants

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仕事内容:

Requirements :

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline.
  • 2 years working experience in web programming.
  • Develop web applications using. Net Framework, C++ MS SQL Database.
  • Proficient in HTML5, CSS3, Json, JavaScript, Ajax, jQuery and Python.
  • Strong self-learning and problem-solving ability.
  • Self-motivated, responsible and a good team player.

(Tsuen Wan, Monday – Friday, 9:00am – 5:30pm, Medical, year end bonus, days annual leave)

その他:

Job Type: Full-time

Pay: $28,000.00 per month

Supplemental Pay:

  • Commission pay
  • Yearly bonus
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Project in charge

Sha Tin, New Territories $40000 - $60000 Y 善導會 SideBySide

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Company Description

We're SideBySide with excluded people, offering understanding, unwavering support, and kindness so they can belong. Our services include Social Rehabilitation, Mental Wellness, Competency Development, Community Education, Cultural Inclusion, and Community Connection. SideBySide is dedicated to enhancing the well-being and social inclusion of marginalized groups.

Role Description

This is a full-time on-site role for a Project In-charge located in Sha Tin District for a youth career and life development project. The Project In-charge will be responsible for overseeing project operations, managing project timelines, and ensuring deliverables are met. This role involves coordinating with team members, stakeholders, and clients to ensure projects align with organizational goals. The Project In-charge will also handle administrative tasks, monitor project budgets, and facilitate community outreach activities.

Qualifications

  • Project management skills, including timeline oversight and deliverable management
  • Team coordination and stakeholder relationship management skills
  • Administrative skills, including budget monitoring and task facilitation
  • Youth work and school programme skills, as well as individual career counselling skills
  • Excellent organizational and time management abilities
  • Ability to work independently and collaboratively with a team
  • Five years of experience in social services or youth work
  • Bachelor's degree in Social Work, Psychology, Counselling, Education, or related field is preferred
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Factory Quality Inspector

Tsuen Wan, New Territories $60000 - $120000 Y Brand ID (HK) Ltd

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Role Overview

The Factory Quality Inspector will be responsible for on-site and remote quality assurance of supplier factories. This role will involve regular travel to factories in mainland China (from Hong Kong), performing audits, inspections, training, and working with factories and third‐party inspectors to ensure consistent quality, preventive corrective actions, and vendor onboarding. The person in this role will help raise the quality bar across the Brand ID supplier base, reduce defects, support factory process improvements, and ensure products meet your standards and customer requirements.



Key Responsibilities
  • Assist factories in troubleshooting quality issues; recommend preventive actions and corrective action plans.
  • Facilitate / coordinate with third‐party inspectors when needed (scoping, oversight, verification).
  • Maintain, analyze, and report on field inspection performance and outcomes (data metrics, defect rates, trends).
  • Train factory staff about our quality standards, including standard operating procedures, inspection methods, measurement, etc.
  • Support supplier/vendor onboarding assessments (capability audits, readiness, systems, quality processes).
  • Conduct production audits, pre‐shipment inspections/checks, and vendor quality capability assessments.
  • Travel regularly to factory sites in mainland China; conduct in‐person inspections, and build relationships with factory quality teams.
  • Document findings, prepare reports, and follow through to ensure corrective actions are implemented and verified.


Required Experience, Skills & Qualifications

To be effective in this role, ideal candidate should have:

  • Bachelor's degree in textile/apparel technology, engineering, quality management, industrial engineering, or related field. (Equivalent experience may substitute.)
  • At least 2-5 years of experience in quality assurance / quality control in apparel / trim / garment manufacturing, with some of that in the field (factory audits, inspections).
  • Strong knowledge of apparel/trim production processes and common quality issues; comfort with both soft goods and accessory/trim components.
  • Experience with third‐party inspections; knowledge of major inspection criteria, standards, statistical sampling, defect classification.
  • Good analytical skills; able to collect, analyze data, spot trends, propose preventive measures.
  • Strong communication skills; able to train and interact with diverse teams (factory staff, vendors, inspectors). Proficiency in Mandarin (or dialects used in factory regions) is highly preferred; Cantonese and English also helpful.
  • Self-motivated, detail oriented, with strong organizational skills.
  • Willingness/ability to travel frequently into mainland China; familiarity with travel, border / customs / visas, factory environments.
  • Ability to work under challenging conditions (factory sites, possibly remote regions), and adapt to varying levels of factory infrastructure.


Reporting / Tools & Environment
  • The role reports to the Quality Assurance Manager.
  • Will use tools such as inspection checklist templates, audit scoring systems, defect tracking software or database, photo documentation, vendor scorecards, etc.
  • May need to liaise with production, product development, vendor compliance, and sourcing teams.
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Customer Service Coordinator Ocean Freight Import

Tsuen Wan, New Territories $40000 - $60000 Y Dachser Hong Kong Limited

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Job Description

We are now looking for a high caliber individual to join our Ocean Freight Import Team. This role plays a key part in coordinating daily shipments, resolving logistics issues, and ensuring smooth communication with customers and overseas partners.

Customer Service Coordinator Ocean Freight Import

COLLABORATE: your responsibilities

  • Monitor the shipment and shipping documentation to ensure smooth daily operations
  • Monitor order status and work closely with internal parties to resolve shipment issue liaise with customers for cargo shipment order
  • To communicate with overseas partners for Sea shipment to ensure shipment handling properly and efficiently
  • To coordinate with internal departments to keep the high level of service provide to customers and overseas partners
  • Other job duties duly assigned

CONTRIBUTE: your qualifications

  • Higher Diploma holder or above in Logistics Management or related disciplines
  • Over 5-6 years' experience in ocean freight import/export operations
  • Knowledge of transshipment, import/export documentation
  • Hands-on PC operation in MS Office / Lotus Notes
  • Good command of written and spoken English and Mandarin
  • Good team player, proactive and attention to detail
  • Able to work independently and under pressure

ARE YOU INTERESTED?

We offer attractive remuneration packages (Five-day work, Double pay, Medical / Dental / Life insurance) to the successful candidate. Interested parties, please visit our career website ) and click 'Apply Now' or click 'Quick Apply' to submit your application. Please attach your detailed resume, with present and expected salary to Human Resources Department.

Welcome to visit our website: 

All information provided by applicants will be treated in strictly confidential and used only for recruitment purposes. Applicants may be considered for other suitable positions by our Company not more than three months, after which their personal data will be destroyed.

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Production and Material Control Specialist

Tai Po, New Territories $240000 - $720000 Y 曲奇四重奏

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Job Description

Key Responsibilities

  • Plan, schedule, and monitor production activities to meet customer requirements and company goals.
  • Coordinate with purchasing, production, and warehouse teams to ensure timely availability of materials and components.
  • Ensure all materials purchased are of the correct version and specification as required by production and regulatory standards.
  • Issue and prepare accurate production orders based on demand forecasts and inventory levels.
  • Participate and lead in MRP system development and enhancement projects to improve production and material control processes.
  • Monitor inventory levels, conduct regular stock checks, and initiate replenishment orders as needed.
  • Implement and maintain procedures for material control and production planning.
  • Support continuous improvement initiatives to optimize inventory levels and reduce costs.
  • Ensure compliance with company policies, quality standards, and safety regulations, especially those related to food safety.

Requirements

  • Bachelor's degree in supply chain management, Industrial Engineering, Business Administration, or related field.
  • Proven experience in production planning, material control, or inventory management, preferably in a manufacturing environment.
  • Experience in the food & beverage or related industry is required.
  • Familiarity with MRP systems and inventory management software.
  • Strong analytical and problem-solving skills.
  • Excellent organizational and time management abilities.
  • Effective communication and interpersonal skills.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to work independently and as part of a team.
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Coach (Floor Manager)

New Territories, New Territories $90000 - $120000 Y Nike

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Job Description

Nike does more than outfit the world's best athletes. We are a place to explore potential, obliterate boundaries, and push out the edges of what can be. We're looking for people who can grow, think, dream and create. Every employee brings inspiration and innovation to our business and we seek achievers, leaders and visionaries.

We are looking for talents to join our team.

Responsibilities

  • Lead the delivery of sales floor service and bring the consumer journey to life within the store
  • Complete Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations specific training and share completion with athlete services.
  • Implement processes and tools to achieve sales and Inventory metrics, execute in-bound stock planning, Loss prevention, and stock management.
  • Analyse sales data and provide constructive suggestions for improvement to achieve sales target and company KPI
  • Understand, communicate, and execute strategy around unique marketplace.
  • Provide feedback through the lens of a consumer to Retail District Director (RDD), or Head Coach (HC) depending on dimension

Requirements

  • Minimum 3 years' relevant management experience in Fashion/Sport retail or similar capacity
  • Knowledge of different aspects of shop operations
  • Great presentation, communications, and interpersonal skills
  • Strong analytical mindset and ability to provide effective solutions

No matter the location or position, every Nike employee shares one unifying mission: To bring inspiration and innovation to every athletes in the world. If you're passionate about retail, come on this journey with us and show your true potential. Apply Now

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Senior Project Officer, Website Design

Tsuen Wan, New Territories $60000 - $120000 Y Brand Story Asia Limited

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Job Description

BW Design Centre has office in Hong Kong and China, having over 100+ people team. As the leading branding design firm in Hong Kong and Asia Pacific, BW upholds its core values of Passion, Integrity and Professionalism in providing the best commercial design solution to help customers building spaces for their future.

To cope with our business growth, we are looking for energetic executive to join our energetic Hong Kong team. We provide ongoing training & workshop for personal career development and project management skills.

website -

Tasks & Responsibilities:

  • Provide theconsulting services for the business system and website project;
  • Responsible for project schedule, planning, progress monitoring, documentations;
  • Prepare quotation, monitor project budget, quality schedule and scope of work;
  • Attend regular site meetings, monitor progress and workmanship on site;
  • Update Principal on project status and identify/forecast any critical problems;
  • Contract management for identification of scope completion and identify add services as necessary

Candidate Requirements:

  • Higher Diploma or Degree holder in IT, Business, Marketing & Project Management or other major with good academic result;
  • Experience in IT quote, project launch, business consultant;
  • Ability to work effectively with Ai and within a collaborative team environment;
  • Independently, consistently meet deadlines and deliver;
  • Good presentation skill and IT project management skills;
  • Proficiency in Ai tools, MS Office, Word, Excel & MS Project preferred;
  • Good written/spoken in English and Chinese, knowledge of Mandarin is an advantage
  • More experience candidate could apply "Assistant Project Manager"

Benefits:

  • Work with the 100+ people team and talents in Hong Kong & China office;
  • Great Explosure - clients mainly from sizable listed companies & organizations;
  • Bank Holidays + birthday leave + 12 days annual leave
  • 5 Days work + classroom workshop training about IT and PM.
  • Extra Marriage, Maternity and Birthday Leave
  • Contemporary workplace, wine tasting and chill out areas
  • Professional training and career advancement opportunities
  • Convenient office location, around 10-15min. walk from Tsuen Wan MTR
  • Faster IT equipped workflow and passionate culture
  • Yearly sport and running sponsorship
  • Year around staff events - hiking, BBQ, annual dinner, incentive etc.
  • Exclusive shopping discount Red Wine / sparkling Sales for our people only

Join our dynamic team and be part of an organization that values creativity, collaboration, and innovation.

We offer good salary & year-end project bonus scheme to the right candidate. Interested candidates, please send us a full CV with availability, current salary, expected salary and PDF work samples or your online portfolio to arrange an interview.

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Associate Professors

Tseung Kwan O, New Territories $900000 - $1200000 Y CARITAS INSTITUTE OF HIGHER EDUCATION

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Duties

The appointee will be responsible for teaching at sub-degree, undergraduate, and/or postgraduate levels in more than one subject area in addition to undertaking scholarly/research activities and programme/course administration.

Appointment Criteria

For Assistant Professor, applicants should have (a) a PhD or other recognised doctoral degree in a relevant discipline; and (b) relevant teaching/professional experience. Preference will be given to those who have a good record in teaching undergraduate and/or postgraduate programmes, experience in programme management and accreditation, and a proven research record. Applicants may be considered for the rank of Associate Professor or above depending on research record, experience, and qualifications.

For Senior Lecturer, a Master's degree and professional membership in Hong Kong or overseas will be considered as appropriate for the particular disciplines.

A good command of English is required and proficiency in Chinese is preferable.

In addition to the above, applicants should have at least three years of supervisory or managerial industry experience.

Application Deadline

Until the Position is Filled

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