500 Account Management jobs in Hong Kong

Join to apply for the Account Management Assistant role at AlixPartners

2 months ago Be among the first 25 applicants

Join to apply for the Account Management Assistant role at AlixPartners

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

As the Asia practice becomes larger and more established, there is a greater need to support multiple marketing and business development needs. This role will play an important role in supporting, developing, and executing the BD and events activities for AlixPartners Asia Team.

The practice is focused on delivering quality convening opportunities to help it create and develop strong commercial relationships with target clients and referral sources across Asia. This role will support the regional marketing team, as well as having close interaction with the client service teams.

Key Responsibilities

• Work with practice leaders to support the creation of clear, actionable, and targeted marketing and business development activity plans that flow from the business plans to help achieve marketing objectives with target referrers and clients
• Collaborate in the development of comprehensive plans, focused on regular and frequent follow up and engagement with target referrers and clients
• Organize and deliver AlixPartners hosted events, including regular dinners, for current and new referrers and clients. Ensure that events are executed to the highest standards, creating full pre-and post-event follow-up activities
• Work with the design and CRM team to create event invitations, manage attendee lists, and ensure follow-up to all invitations to ensure that the ‘right’ people are invited to each event
• Support the development of marketing content, event collateral and other BD materials to support outreach and engagement
• Manage broader practice BD activities, including Directory submissions and other industry relevant activities
• Proactively seek thought leadership author opportunities with reputable trade publications, speaking opportunities in trade events for practice across core practice disciplines
• Proactively promote, monitor and manage Asia’s online presence in professional portals such as LinkedIn and WeChat
• Create and keep up to date a register of all practice corporate hospitality requests and ensure that any hospitality events are aligned to BD strategies and goals and are tracked the firm’s CRM system
• Manage the calendar and agendas for regular meeting with the regional practice leads as required. Ensure that documentation and reports are prepared in advance of meetings as required
• Be an active member of the wider Asia marketing team to provide support during peak periods
  
  

• 3+ years of B2B business development experience – preferably in a professional services environment
• Experience of working in a matrix environment – desirable
  
  

• Excellent written and verbal communication skills in English, Mandarin and Cantonese. Other Asian languages would be valuable but not essential
• Ability to speak with confidence and influence change both internally with senior leaders and externally with third party partners
• High level proficiency in Microsoft Suite – essential
• Digital native – a solid understanding of established digital marketing platforms
  
  

• Robust and resilient – able to navigate relationships in a high performance environment
• Comfortable providing recommendations and advising with confidence to senior level stakeholders even when there is ambiguity involved
• Results orientated – ensure every activity has a commercial goal or objective that guides the planning and execution of activities
• Great communicator – collaborate with multiple stakeholders across the organization, interpret requirements, establish clear objectives, build timelines and report back
• Excellent work management skills – capable of managing and coordinating a broad and demanding, fast-paced workload in an organized, controlled and efficient manner with the ability and confidence to prioritize as required
• Well organized – ability to multi-task, manage time efficiently, and take on new activities as business needs and priorities change
• Attention to detail – ensure own and others’ work is to the highest standard
• Flexible – ability to take ownership of projects, deliver on time and to budget
• Enthusiasm and energy – a willingness to learn and possesses a ‘can do’ approach, with solid people skills and a team player
• Ability to work full time in an office and remote environment
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at AlixPartners by 2x

Get notified about new Account Management Assistant jobs in Hong Kong SAR .

Hong Kong SAR HK$13,000.00-HK$8,000.00 5 days ago

Hong Kong SAR HK 14,000.00-HK 18,000.00 4 months ago

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Direct message the job poster from Checkout.com

Checkout.com is actively looking for an enthusiastic and inventive Account Management Specialist to nurture and maintain long-term relationships with our Tier 3 and 4 merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion.

You will be the business advisor and main point of contact to a merchant's post live process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference.

Qualifications

2+ years’ experience in a B2B Account Management, Relationship Management, Customer Success role or relevant roles (bonus if in the FinTech, Payments industry and/or payment team from a merchant side)

A strategic problem solver with excellent project management skills

Self-motivated learner and excellent organizational skills

Strong commercial sense and able to establish robust relationship with internal and external stakeholders at all levels

Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently

Passionate about learning new things and working on wide portfolio of accounts

Good negotiation, communication and presentation skills

Fluent in English and Mandarin Cantonese

• Seniority level Associate

• Employment type Full-time

• Job function Product Management

Referrals increase your chances of interviewing at Checkout.com by 2x

Get notified about new Account Management Specialist jobs in Hong Kong, Hong Kong SAR .

Eastern District, Hong Kong SAR 1 week ago

Southern District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Account Management Assistant role at AlixPartners

2 months ago Be among the first 25 applicants

Join to apply for the Account Management Assistant role at AlixPartners

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.
As the Asia practice becomes larger and more established, there is a greater need to support multiple marketing and business development needs. This role will play an important role in supporting, developing, and executing the BD and events activities for AlixPartners Asia Team.
The practice is focused on delivering quality convening opportunities to help it create and develop strong commercial relationships with target clients and referral sources across Asia. This role will support the regional marketing team, as well as having close interaction with the client service teams.
Key Responsibilities

• Work with practice leaders to support the creation of clear, actionable, and targeted marketing and business development activity plans that flow from the business plans to help achieve marketing objectives with target referrers and clients
• Collaborate in the development of comprehensive plans, focused on regular and frequent follow up and engagement with target referrers and clients
• Organize and deliver AlixPartners hosted events, including regular dinners, for current and new referrers and clients. Ensure that events are executed to the highest standards, creating full pre-and post-event follow-up activities
• Work with the design and CRM team to create event invitations, manage attendee lists, and ensure follow-up to all invitations to ensure that the ‘right’ people are invited to each event
• Support the development of marketing content, event collateral and other BD materials to support outreach and engagement
• Manage broader practice BD activities, including Directory submissions and other industry relevant activities
• Proactively seek thought leadership author opportunities with reputable trade publications, speaking opportunities in trade events for practice across core practice disciplines
• Proactively promote, monitor and manage Asia’s online presence in professional portals such as LinkedIn and WeChat
• Create and keep up to date a register of all practice corporate hospitality requests and ensure that any hospitality events are aligned to BD strategies and goals and are tracked the firm’s CRM system
• Manage the calendar and agendas for regular meeting with the regional practice leads as required. Ensure that documentation and reports are prepared in advance of meetings as required
• Be an active member of the wider Asia marketing team to provide support during peak periods
  

• 3+ years of B2B business development experience – preferably in a professional services environment
• Experience of working in a matrix environment – desirable
  

• Excellent written and verbal communication skills in English, Mandarin and Cantonese. Other Asian languages would be valuable but not essential
• Ability to speak with confidence and influence change both internally with senior leaders and externally with third party partners
• High level proficiency in Microsoft Suite – essential
• Digital native – a solid understanding of established digital marketing platforms
  

• Robust and resilient – able to navigate relationships in a high performance environment
• Comfortable providing recommendations and advising with confidence to senior level stakeholders even when there is ambiguity involved
• Results orientated – ensure every activity has a commercial goal or objective that guides the planning and execution of activities
• Great communicator – collaborate with multiple stakeholders across the organization, interpret requirements, establish clear objectives, build timelines and report back
• Excellent work management skills – capable of managing and coordinating a broad and demanding, fast-paced workload in an organized, controlled and efficient manner with the ability and confidence to prioritize as required
• Well organized – ability to multi-task, manage time efficiently, and take on new activities as business needs and priorities change
• Attention to detail – ensure own and others’ work is to the highest standard
• Flexible – ability to take ownership of projects, deliver on time and to budget
• Enthusiasm and energy – a willingness to learn and possesses a ‘can do’ approach, with solid people skills and a team player
• Ability to work full time in an office and remote environment
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at AlixPartners by 2x

Get notified about new Account Management Assistant jobs in Hong Kong SAR .

Hong Kong SAR HK$13,000.00-HK$8,000.00 5 days ago

Hong Kong SAR HK 14,000.00-HK 18,000.00 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

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Direct message the job poster from Checkout.com

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What you’ll be doing:

• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.

Qualifications

• 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API-based integration methods and related tools/frameworks
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin

• Seniority level Associate

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Checkout.com by 2x

Get notified about new Account Technician jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 1 week ago

Southern District, Hong Kong SAR 2 days ago

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Join to apply for the Client Account Management Associate role at YipitData

5 days ago Be among the first 25 applicants

Join to apply for the Client Account Management Associate role at YipitData

Get AI-powered advice on this job and more exclusive features.

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to $475M from The Carlyle Group at a valuation over $B.

About Us:

YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to 475M from The Carlyle Group at a valuation over 1B.

We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments, and more. Our on-demand insights team uses proprietary technology to identify, license, clean, and analyze the data many of the world’s largest investment funds and corporations depend on.

For three years and counting, we have been recognized as one ofInc’s Best Workplaces . We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency.

About The Role:

We are looking for an entrepreneurial and motivated Client Account Management Associate (official title: Client Strategy Associate) to join our team and support our growing client base across the Asia Pacific market. You will become a core contributor of our team and help our clients maximize the value of our product offering.

As our APAC Client Strategy Associate , you will be interacting with some of the most sophisticated investors in the market to identify engagement opportunities, and cultivate meaningful client relationships by mastering various account management skills including, but not limited to:

• Finding new and creative ways to drive value and grow user engagement
• Becoming a trusted resource for our clients by ensuring they are getting the most value from our research
• Being experts on our products and the associated investment narratives
• Identifying and executing expansion opportunities, risk mitigation and engagement strategies
  
  

• You have professional fluency (oral and written) in English and Mandarin
• Strong positive if you have 1 to 3 years of experience working in the expert network or financial industry
• You are a true believer of our data-powered product and have a genuine interest in the financial markets
• You are resourceful, resilient, excited to learn, and have strong oral and written communication - including great questioning skills
• You are effective at clearly communicating complex ideas to a wide range of audiences
• You are a master of judgment when handling a wide variety of client situations and communications
• You are sensitive to clients’ needs and can build strong relationships
• You can manage a high-touch, high-volume client base
• You are positive, a self-starter and a team player
  
  

• Our compensation package includes highly competitive salary & commission plan
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary face-time, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.
• To learn more about our culture and values, check out our Company page!
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Market Research

Referrals increase your chances of interviewing at YipitData by 2x

Wan Chai District, Hong Kong SAR 1 week ago

Hong Kong SAR HK$12,000.00 HK 13,999.00 3 months ago

Hong Kong, Hong Kong SAR HK 240,000.00-HK 300,000.00 3 months ago

Hong Kong, Hong Kong SAR HK 240,000.00-HK 300,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Client Account Management Associate role at YipitData

5 days ago Be among the first 25 applicants

Join to apply for the Client Account Management Associate role at YipitData

Get AI-powered advice on this job and more exclusive features.

About Us:
YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to $475M from The Carlyle Group at a valuation over $B.

About Us:
YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to 475M from The Carlyle Group at a valuation over 1B.
We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments, and more. Our on-demand insights team uses proprietary technology to identify, license, clean, and analyze the data many of the world’s largest investment funds and corporations depend on.
For three years and counting, we have been recognized as one ofInc’s Best Workplaces . We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency.
About The Role:
We are looking for an entrepreneurial and motivated Client Account Management Associate (official title: Client Strategy Associate) to join our team and support our growing client base across the Asia Pacific market. You will become a core contributor of our team and help our clients maximize the value of our product offering.
As our APAC Client Strategy Associate , you will be interacting with some of the most sophisticated investors in the market to identify engagement opportunities, and cultivate meaningful client relationships by mastering various account management skills including, but not limited to:

• Finding new and creative ways to drive value and grow user engagement
• Becoming a trusted resource for our clients by ensuring they are getting the most value from our research
• Being experts on our products and the associated investment narratives
• Identifying and executing expansion opportunities, risk mitigation and engagement strategies
  

• You have professional fluency (oral and written) in English and Mandarin
• Strong positive if you have 1 to 3 years of experience working in the expert network or financial industry
• You are a true believer of our data-powered product and have a genuine interest in the financial markets
• You are resourceful, resilient, excited to learn, and have strong oral and written communication - including great questioning skills
• You are effective at clearly communicating complex ideas to a wide range of audiences
• You are a master of judgment when handling a wide variety of client situations and communications
• You are sensitive to clients’ needs and can build strong relationships
• You can manage a high-touch, high-volume client base
• You are positive, a self-starter and a team player
  

• Our compensation package includes highly competitive salary & commission plan
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary face-time, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust.
• To learn more about our culture and values, check out our Company page!
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Market Research

Referrals increase your chances of interviewing at YipitData by 2x

Wan Chai District, Hong Kong SAR 1 week ago

Hong Kong SAR HK$12,000.00 HK 13,999.00 3 months ago

Hong Kong, Hong Kong SAR HK 240,000.00-HK 300,000.00 3 months ago

Hong Kong, Hong Kong SAR HK 240,000.00-HK 300,000.00 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Checkout.com

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What you’ll be doing:

• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.

Qualifications

• 3 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API-based integration methods and related tools/frameworks
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin

• Seniority level Associate

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Checkout.com by 2x

Get notified about new Account Technician jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 1 week ago

Southern District, Hong Kong SAR 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from TransPerfect

Are you ready to take your career to the next level with a dynamic and innovative company? At TransPerfect, we pride ourselves on being the world’s largest provider of language and technology solutions, serving clients in over 170 languages across various industries. Our commitment to excellence and customer satisfaction has made us a trusted partner for businesses of all sizes.

As an Account Executive at TransPerfect, you’ll have the opportunity to work with a diverse range of clients, helping them navigate their global challenges and achieve their business goals! You’ll be supported by cutting-edge technology and a collaborative team environment that fosters growth and development.

What you will learn:

• Business Development : Help grow existing and new client relationships by teaming up with senior leaders to upsell our innovative services, through warm and cold outreachClient Connections : How to establish and maintain strong relationships with clients, sales teams, and production colleagues from around the world
• Project Management : Respond to client requests for new initiatives, collaborating with teams to define project scopes and create cost estimates
• Strategic Thinking : Analyze the competitive landscape, craft compelling project proposals to provide innovative solutions to your clients, and negotiate budgets and timelines.
• Quality Control : Keep projects on track by monitoring progress, ensuring deadlines and budgets are met, and delivering high-quality deliverables
• Industry Insights : Dive deep into clients’ industries and business needs, to inform and educate various stokeholds and ensure we are well-equipped to identify new business opportunities
• Creative Problem Solving : Bring fresh ideas to enhance our business development strategies
• Client Satisfaction : Regularly follow up with clients to ensure they’re thrilled with our delivery, quality, and service

What you'll need

• Strong written and verbal communication skills in English; any additional Asian language a plus
• 3-5 years of client facing, sales, or business development experience
• A Bachelor’s degree or equivalent experience
• Sharp problem-solving and analytical skills
• Great interpersonal skills and a proactive, can-do attitude
• Solid time management abilities

Useful Links:

Website:

Company Video:

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development, Customer Service, and Consulting
• Industries Translation and Localization

Referrals increase your chances of interviewing at TransPerfect by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior Specialist, Technical Account Management role at Checkout.com

Continue with Google Continue with Google

2 weeks ago Be among the first 25 applicants

Join to apply for the Senior Specialist, Technical Account Management role at Checkout.com

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Company Description

We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.

Company Description

We are Checkout.com – where the world checks out. For thousands of companies shaping the digital economy, our global multi-product payments network delivers high-performance money movement, processing billions of transactions annually.

We help enterprise businesses boost acceptance rates, combat fraud, and turn payments into a major competitive advantage. Headquartered in London and with offices across the globe, Checkout.com is trusted by world-renowned brands such as eBay, DocuSign, Vinted, Uber Eats, Klarna, Wise, Sainsbury’s, The Financial Times, Grab, and Sony.

This is a career-defining opportunity at a generation-defining company. There is no finish line at Checkout.com; we set ambitious goals, build with intent, and move at speed – always guided by our values as we strive to create a brighter future for payments across the online ecosystem.

Our teams solve complex challenges that demand focus, ambition, and accountability. For those who thrive in pursuit of peak performance; those ready to grow, deliver, and be recognized for it – there’s no better place to be.

Job Description

Job Description

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

What You’ll Be Doing

• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters.
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimize their payment solutions, and ensure successful adoption and utilization of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work together.
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with Checkout.com, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client derived insights to enable continuous improvement of our product roadmap.
• Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
  
  

• 2 years of experience in an analytical or technical role with experience managing internal and external stakeholders. This ideally includes effective presentation skills.
• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes.
• Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT)
• Familiarity with API-based integration methods and related tools/frameworks
• Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc)
• Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2) is a plus.
• Willingness to travel occasionally to client sites as required.
• Good in speaking and writing in both English and Chinese, and in speaking Mandarin
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology

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