What Jobs are available for Airline Staff in Hong Kong?

日本語地勤スタッフ募集

日本語に堪能(JLPT N1 資格)で、航空業界への情熱を持ち、人と接することが好きな方を対象に、私たちの グランドスタッフ(日本語対応チーム) へのご応募を歓迎いたします。

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募集職種

• 航空会社グランドスタッフ(日本語対応)

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業務内容

• 空港での勤務およびシフト制での業務。チェックインカウンター、フライト案内デスク、到着・乗り継ぎ・手荷物エリア、搭乗ゲートなどにおいて、乗客に対しプロフェッショナルなカスタマーサービスを提供する。
• 旅客の出発・到着手続きを円滑に進め、顧客航空会社を代表して、安全・定時かつセキュアな運航を維持する。

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応募資格

• HKCEE / HKDSE または同等の学歴
• 日本語に堪能(JLPT N1)、英語および中国語(普通話)に堪能
• 航空業界で働くことへの情熱を持ち、前向きな姿勢を有する方
• 細部に注意を払い、忍耐強く、プレッシャーのある状況でも勤務可能な方
• 空港でのシフト勤務および残業に対応できる方

If you are fluent in Japanaese (JLPT N1 qualified), passion in aviation industry and love to work with people, we welcome you to join our Airline Ground Crew - Japanese speaking Team

The Role

• Working in the airport and perform shift duty, serving the passenger services operations by providing professional customer services to passengers at check-in counter, flight information desk, arrival / transit / baggage hall and boarding gate
• Facilitate the departure and arrival processes to maintain a secured, punctual and safe operations on behalf of customer airlines

The Person

• HKCEE / HKDSE or equivalent
• Fluent in Japanese (JLPT1), good English and Putonghua
• Positive attitude with a commitment to work in the aviation industry
• Detail-minded, patient and able to work under pressure
• Willing to perform shift duty and overtime work in the airport

Start from the ground

Reach high in your career

Your application and personal information will be treated as strictly confidential and used only for purposes of recruitment and selection. Failure to supply such information may affect your application result.

Applicants who are not invited for interview within 8 weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after 6 months.

Our clients are sizable organization, looking for Business Analyst with expertise and experience to join its sizable team in Hong Kong. The successful candidate will be responsible for managing and overseeing Government systems project in Hong Kong. This role offers the chance to manage day-to-day project management and liaise with cross function teams to fulfill business needs.

(Senior) Business Analyst - Airline Project

Job Description

• Liaise with cross function teams and clients, gathering, analyzing, and documenting business requirements.
• Develop in-depth understanding of Business process, platform and technology capabilities, and technical requirements within the Business.
• Work closely with external vendors to communicate user requirements and ensure the successful implementation under business needs.
• Continuously monitor and optimize the solutions to ensure they remain effective and aligned with evolving business needs.
• Communicate findings, recommendations, and progress updates to stakeholders.
• Management of stakeholders such as customer IT and business users, subcontractors and other internal departments.
• Handle ad-hoc project assignment

Requirements

• Diploma or degree in Business Administration, Computer Science, or related field.
• Minimum 1-2 years of experience in business analysis in project planning and management.
• Working experience in leading requirement activities, analyzing and documenting business requirements, processes, and workflows.
• Preferably knowledge of digital technologies, such as web, mobile, and API-based applications BUT not a must.
• Good analytical, problem-solving and communication skills and disciplined with project scheduling.
• Well organized, attentive to details and familiar with agile methodologies.

Interested parties please send full resume in MS WORD format stating current salary, expected salary and availability to us for details.

All information received will be kept in strict confidence and only for employment-related purposes.

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API's propriety technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients, then API may be a great fit for you

Summary

The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client's office.

The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API's operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:

• Transmitting monthly schedules to the hotels and ground transportation suppliers
• Update and transmit daily changes to the hotels and ground transportation suppliers
• Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
• Book overflow room as required at non-contracted hotels
• Interrogating the airline's crew management system (CMS) to identify existing reservations and update new reservations
• Receiving calls from crew members to verify their hotel details and chase delayed ground transport

We will train you on our work policies, procedures, and the ACES system to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensuring you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.

The On-site Airline Support Specialist provides total customer service, including but not limited to the following:

Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations. Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations.

• Provides support, guidance, and training, working as the on-site liaison with the airline partner.
• Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner.
• Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical.
• Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely.
• Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API.
• Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts.
• Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations.
• Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official "On Call Roster" when needed outside of regular working hours.
• Maintains knowledge of API's call centre work methodology and reservation systems that will best serve API's clients most efficiently and professionally.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment.
• Solutions-oriented professional with a strong client focus.
• Detail-oriented with great organisational skills.
• High problem-solving agility.
• Excellent interpersonal and negotiation skills.
• Process management.
• Excellent written and verbal communication proficiency.

Required Skills, Education and Experience

• You will have one to two years' experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning.
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required.
• Possess outstanding relationship management and customer service skills.
• Knowledge of Hotels as a product: hotel chains, categories, and locations.
• Knowledge of Ground Transportation reservations.
• Track record of delivering to deadlines.
• Track record of operating successfully in a dynamic role.
• The ability to prioritise work provided by others in terms of importance is imperative to this position.
• Demonstrate strong communication skills, including active listening.
• Strong computer skills: Excel, Word, Outlook, and Teams are required.

Position Type and Expected Hours of Work

Unless stated otherwise, this is a permanent full-time position on a rostered 4-day on, 3-day off rotating schedule.

Travel Requirements

This position may require some travel, approximately 2-15 days per year.

Location: Hong Kong (Cathay Pacific City)

Experience Required: 5–7 years

Salary Range: HKD 450,000 – 800,000 annually

Overview
Our client is seeking a proactive, customer-focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer's advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.

Key Responsibilities

• Build strong relationships and represent the customer within Rolls-Royce
• Provide technical guidance, troubleshooting, and support during disruptions
• Monitor engine performance and support fleet planning/forecasting
• Identify risks and drive service improvements

Qualifications

• Knowledge of civil aviation, products, and service contracts
• Experience in customer-facing roles; degree or Aircraft Maintenance License preferred
• Technical expertise in gas turbines, airline operations, and regulations
• Strong communication, problem-solving, and IT skills (Power BI/VBA/DAX a plus)
• Culturally aware; Cantonese an advantage; valid work permit required

My client is looking a solution architect for airline.

• Bachelor Degree in Computer Science, Information Systems or related disciplines

• For a Solution Architect a minimum 7 years of IT experience with at least 4 years hands-on project solution architecture experience

• Exposure to multiple, diverse technologies and processing environment

• Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity

• English is a must.

• Drive to develop and analyse solution options based on business demand, enterprise architecture and balanced comparison of functional capabilities, non-functional capabilities, risk, cost and benefits

• Nurture a deep understanding of the solution architecture, translate business process, information entities and systems solutions into accurate, easily understandable architectural diagrams or viewpoints

• Gather, understand and synthesize documentation available from vendors, SMEs, systems, product managers and business analysts to be able to extract right information and transform it into different architectural diagrams or viewpoints

• Cross-team collaboration with application and infrastructure teams on the conceptual designs and solution designs for project delivery. Analyse enterprise business context (trends and business strategy), as well as project-specific requirements to guide solution architecture by leveraging all aspects (e.g. business, information and technology infrastructure) of enterprise architecture.

• Open for -Non-Cantonese speaker with Fluent English

Interested candidates please send your message to us.

My client is looking a Project officer(PMO) for airline.

Responsibility

1. A stable person to handle internal project administration work at portfolio/account level.

2. Prepare monthly financial reconciliation, tracking and forecast reporting at portfolio/account level.

3. Support simulation/variance analysis at project/portfolio/account level.

4. Handle project billing and invoice activities with client.

5. Execute monthly workplace security inspection, and manage DS&P (Data Securities & Privacy) related activities.

6. Handle workforce onboard / offboard process for projects.

7. Keep track workforce vacation plan and timesheets.

8. Prepare and organise project documentation for internal review and audit.

9. Handle project admin tasks including internal and external communications/coordination, project meeting documents preparation.

10. Work closely with Project Manager (including worldwide & mainland colleagues)  in consolidating project tasks progress.

11. Participate and coordinate team building and marketing activities for both internal and external with client.

Requirements:

• University graduate.

• 5-7 years working experience with hands on administrative work experience. Leading experience will be a bonus. Fresh graduate to 3 years administrative working experience will be consider as Junior post.

• Experience on financial reconciliation, tracking and forecast reporting is a must. Banking and billing experience will be a bonus.

• Good numerical sense, able to do analytical tasks and detail minded

• Good knowledge on MS Office, Excel Application, Powerpoint and basic Accounting, knowledge in VBA will be an advantage

• Good language and communication skills in written and spoken English, Cantonese and Putonghua. Native Cantonese is a must.

• Organized and attention to details, be able to handle multi-tasking work with priority

• Pro-active, willing to contribute extra effort and time to meet required schedule

• No technical skill needed

Interested candidates please send your message to us.

Our client is a renowned international airline recognized for its exceptional service and safety. With a diverse fleet and a global presence, they prioritize memorable travel experiences and sustainability.

The ideal candidate will possess advanced Tableau development skills and a solid understanding of data visualization to drive data-driven decision-making with working knowledge of
Tableau administration and architecture
.

Responsibilities:

• Design, develop, and maintain interactive
  dashboards and data visualizations
  using Tableau.
• Optimize performance by effectively querying and displaying large datasets.
• Collaborate with stakeholders to gather business requirements and translate them into technical specifications.
• Create interactive reports and connect to various data sources while ensuring data accuracy and security.
• Provide user training and support to ensure effective use of Tableau solutions.

Requirements
:

• Proven experience in developing Tableau-driven dashboards and analytics (3-5 years).
• Working knowledge of
  Tableau administration and architecture
  .
• Advanced Tableau development skills.
• Strong understanding of SQL, relational database management systems, data modeling, and normalization.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Our client is now looking for the captioned position to join their team.

Responsibilities

• Assist in daily operation of the passenger service department
• Work and perform shift duties in HK Airport with providing customer services to passengers at check-in counter, flight information desk, arrival / transit / baggage hall and boarding gate
• Higher Diploma or above
• Good spoken English, Cantonese and Putonghua
• A good understanding of the job duties of ground staff is required
• 2-year customer service or relevant working experience is required
• Excellent customer service and communication skills
• Self-motivated, independent, responsible, well-organized and positive attitude
• Capable in dealing with tight deadline and work under pressure
• Working hour: 04:30-02:00 (shift required, approx. 9-12 hours per day, weekends and public holidays required)

We offer a sort of benefits (overtime rate, transportation allowance, attendance bonus, newcomer bonus, medical, discretionary bonus, etc), competitive salary with incentive and friendly working environment, interested parties may submit your full resume via "Apply Now".

Hing Fat Flower Group (HFFG) is a leading floral conglomerate in Asia. For over 40 years, our wholesale subsidiary Hing Fat Flower Wholesales Ltd has been importing from over 20 countries worldwide, supplying a wide range of fresh cut flowers, foliage and accessories to many high-end boutique florists, 5 star hotels and casino resorts in Hong Kong, Macau and China.  Our retail subsidiaries HF Flora, Pacific Petals, Hing Fat Flower Market and Hing Fresh Global Sourcing; caters to different needs across multiple market segments, offering competitive fresh produce and unique floral services.

To cope with our expansion, we are looking for a high-calibre and energetic individual to join our winning team.

We are looking for a Customer Service & Sales Executive, who is highly self-motivated to cope with our diverse business expansion.

Job Responsibilities:

Reporting to Sales & Customer Service Manager you will be responsible for all aspects of Customer Service and administration work, including but not limited to

Responsibilities:

• Handle customer inquiries via email, phone, WhatsApp, and social media with courtesy and professionalism
• Provide comprehensive customer service throughout the sales cycle—including pre-sales, in-sales, and post-sales support. This includes answering questions, resolving complaints, processing orders, maintaining customer relationships, and offering product and service information to enhance brand image and customer satisfaction
• Monitor and follow up on order status, ensuring timely responses to customers
• Manage procurement of floral materials and supplies
• Prepare quotations and invoices for both corporate and individual clients
• Prepare regular sales reports to management
• Ad-hoc assignment is required

To qualify, individual must:

• DSE or above academic qualification
• Minimum 2 years of customer service experience
• Detail-oriented, well-organized, and a strong team player
• Able to multitask and learn quickly in a fast-paced environment
• Strong prioritization and time management skills
• Experience with online business platforms, e-commerce systems, or ERP systems is a plus
• Proficient in MS Word, Excel, and PowerPoint
• Excellent communication skills in Cantonese, Mandarin, and English
• Candidates with experience in floral design or hospitality industry will be given priority
• Knowledge of Photoshop is an advantage
• Immediate availability is preferred

Interested parties, please APPLY NOW and send us your full resume in MS WORD / PDF format MUST with latest salary, expected salary and availability.  Please note that only shortlisted candidates will be notified (Data collected is only for recruitment purpose).