158 Airline Staff jobs in Hong Kong

Direct message the job poster from Rolls-Royce

Job Description:

As the advocate of the Customer within the Rolls-Royce organisation, the Service Representative will build a strong relationship with the Customer, providing operational support to deliver the best solution to overcome any issues, and avoid disruptions through an awareness of the fleet providing prompt, proactive support driving outstanding levels of Customer Satisfaction. To do this, they will lead a team of Service Representatives within an AST office, and act as the first point of escalation.

The Chief Service Representative will provide support and inputs to all functions and services lines to deliver the Customer fleet and campaign plan, and update the organisation on how our products are performing in service, whilst striving to improve the Customer experience over the lifecycle. The Chief Service Representative will report to Customer Operations Managers and will support the operational request and escalations in region.

Responsibilities:

• Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and channels.
• Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
• Identify potential issues with products and services to enable them to be proactively managed.
• Monitor warranties and guarantees and airline debt, reporting any significant trends.
• Provide customer business forecast inputs, fleet plans and shop visit plans.
• Identify potential product and services sales opportunities for Rolls-Royce within the airline’s business.
• Be able to represent the Rolls-Royce position to a Customer and uphold that position in challenging circumstances.
• Provide support of new product introduction and in preparing customer readiness for the receipt of products

Skills Requirement:

• Have experience of working in a Customer facing environment and ideally be educated to degree level in a relevant discipline or equivalent.
• Have a good understanding of Rolls Royce’s strategy and business objectives.
• Have a technical and / or services background and experience of working with gas turbines, their operation and functionality plus familiarity with airline operator’s line maintenance practices and regulations.
• Be IT literate.
• Be a clear, concise communicator.
• Be well organised with a proven ability to plan and prioritise to achieve on-time delivery.
• Good business acumen and ability to deal with ambiguity in a changing fast paced environment.
• Excellent English and Mandarin written and spoken language skills
• Be culturally aware.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Aviation and Aerospace Component Manufacturing and Airlines and Aviation

Referrals increase your chances of interviewing at Rolls-Royce by 2x

Get notified about new Service Representative jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Central, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 300,000.00-HK 360,000.00 18 hours ago

Central & Western District, Hong Kong SAR 2 weeks ago

Southern District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 4 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Who We Are

Who We Are

API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.

Summary/Objective

The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.

The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:

• Transmitting monthly schedules to the hotels and ground transportation suppliers
• Update and transmit daily changes to the hotels and ground transportation suppliers
• Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
• Book overflow room as required at non-contracted hotels
• Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
• Receiving calls from crew members to verify their hotel details and chase delayed ground transport
  
  

• Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
• Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
• Provides support, guidance, and training, working as the on-site liaison with the airline partner
• Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
• Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
• Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
• Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
• Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
• Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
• Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
• Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally
  
  

• Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
• Solutions-oriented professional with a strong client focus
• Detail-oriented with great organisational skills
• High problem-solving agility
• Excellent interpersonal and negotiation skills
• Process management
• Excellent written and verbal communication proficiency
  
  

• You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
• Possesses outstanding relationship management and customer service skills
• Knowledge of Hotels as a product: hotel chains, categories, and locations
• Knowledge of Ground Transportation reservations
• Track record of delivering to deadlines
• Track record of operating successfully in a dynamic role
• The ability to prioritise work provided by others in terms of importance is imperative to this position
• Demonstrate strong communication skills, including active listening
• Strong computer skills: Excel, Word, Outlook, and Teams are required
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Internet Publishing

Referrals increase your chances of interviewing at Accommodations Plus International by 2x

Get notified about new Airline Employee jobs in Islands District, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 2 hours ago

Islands District, Hong Kong SAR 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Who We Are

Who We Are
API is the global leader for crew accommodation solutions, and we are also changing the way airlines manage passenger disruptions. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions, and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process.
Summary/Objective
The On-site Airline Support Specialist will support our airline client overnight, located onsite at the client’s office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:

• Transmitting monthly schedules to the hotels and ground transportation suppliers
• Update and transmit daily changes to the hotels and ground transportation suppliers
• Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes
• Book overflow room as required at non-contracted hotels
• Interrogating the airline’s crew management system (CMS) to identify existing reservations and update new reservations
• Receiving calls from crew members to verify their hotel details and chase delayed ground transport
  

• Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
• Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
• Provides support, guidance, and training, working as the on-site liaison with the airline partner
• Processes client requests received from the airline through the API Operations system. Assesses all customer needs. Responds in a prompt, well-informed, accurate, and professional manner
• Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
• Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API adversely
• Negotiates with vendors (Hotels, Ground Transportation, others) to achieve the best outcome for the client and API
• Resolves client disagreements calmly and professionally. Researches and presents solutions to satisfy client needs based on facts
• Effectively utilizes all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track and provide solutions to client needs, requests, and overall expectations
• Adapts to the situation at hand, e.g., Irregular Operations (IROP) or other challenges to accommodate needs arising from the changing dynamics of airline schedules or unforeseen situations. This includes and is not limited to extended work schedules. Must be on the official “On Call Roster” when needed outside of regular working hours
• Maintains knowledge of API’s call centre work methodology and reservation systems that will best serve API’s clients most efficiently and professionally
  

• Able to build strong relationships and foster a team environment in a fast-paced, dynamic work environment
• Solutions-oriented professional with a strong client focus
• Detail-oriented with great organisational skills
• High problem-solving agility
• Excellent interpersonal and negotiation skills
• Process management
• Excellent written and verbal communication proficiency
  

• You will have one to two years’ experience in the hotel/travel industry. Experience in the airline industry is a definite plus: airline crew/ scheduling and/or crew planning
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
• Possesses outstanding relationship management and customer service skills
• Knowledge of Hotels as a product: hotel chains, categories, and locations
• Knowledge of Ground Transportation reservations
• Track record of delivering to deadlines
• Track record of operating successfully in a dynamic role
• The ability to prioritise work provided by others in terms of importance is imperative to this position
• Demonstrate strong communication skills, including active listening
• Strong computer skills: Excel, Word, Outlook, and Teams are required
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Internet Publishing

Referrals increase your chances of interviewing at Accommodations Plus International by 2x

Get notified about new Airline Employee jobs in Islands District, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 2 hours ago

Islands District, Hong Kong SAR 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

• Seniority level Executive

• Employment type Full-time

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Kowloon City District, Hong Kong SAR 3 days ago

Sha Tin District, Hong Kong SAR 1 week ago

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Executive role at Brink’s Inc

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Executive role at Brink’s Inc

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Oversee transportation operations for accounts, including inbound and reverse logistics across different countries
• Manage customer inquiries and service requests via phone calls and email conversations
• Plan and schedule shipments, taking into account customer requirements, service availability, and transportation capacity
• Maintain close communication with both internal and external parties to ensure the smooth execution of the logistics plan
• Prepare import and export documents and handling customs declarations
• Fulfill any additional tasks assigned by the team head or manager
  
  

• Degree holder in Supply Chain Management or related fields is an advantage, Fresh graduates are welcome
• Working experience in freight forwarder/customer service experiences especially in Logistics would be an advantage but not a must
• Fluent in written and spoken English & Chinese (Cantonese & Mandarin)
• Proficient in using Microsoft Word, Excel and Outlook

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Truck Transportation

Referrals increase your chances of interviewing at Brink’s Inc by 2x

Get notified about new Customer Service Executive jobs in Hung Hom, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Tsuen Wan District, Hong Kong SAR 2 weeks ago

Hong Kong, Hong Kong SAR HK$17,000.00-HK$1,000.00 1 week ago

Central, Hong Kong SAR HK 17,000.00-HK 21,000.00 1 week ago

Sha Tin District, Hong Kong SAR 3 weeks ago

Kowloon City District, Hong Kong SAR 4 days ago

Kwun Tong District, Hong Kong SAR 1 year ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

Join to apply for the Customer Service Officer role at PPG

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Officer role at PPG

Get AI-powered advice on this job and more exclusive features.

• Handle daily logistics operations including order processing and delivery coordination
• Ensure smooth operation in supporting product delivery to customer and store replenishment activities
• Coordinate with sales, operations, and other departments for supply chain efficiency
• Assist in ad hoc tasks assigned
  
  

• Handle daily logistics operations including order processing and delivery coordination
• Ensure smooth operation in supporting product delivery to customer and store replenishment activities
• Coordinate with sales, operations, and other departments for supply chain efficiency
• Assist in ad hoc tasks assigned
  
  

• Higher diploma or above with at least 5 years working experience
• Strong coordination and communication skills
• Detail-oriented, organized and proactive
• Ability to handle multiple priorities
  
  

• Seniority level Mid-Senior level

• Employment type Part-time

• Job function Other
• Industries Paint, Coating, and Adhesive Manufacturing

Referrals increase your chances of interviewing at PPG by 2x

Get notified about new Customer Service Officer jobs in Hong Kong SAR .

Wan Chai District, Hong Kong SAR 2 weeks ago

Kowloon City District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Executive role at Chubb

Be among the first 25 applicants.

• Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities.
• Manage email correspondence and address customer enquiries.
• Maintain a professional image when providing business services.

• Diploma holder or above in any discipline.
• Must be qualified with IIQE Paper 1 and 2.
• Good command of both spoken and written English and Cantonese; proficiency in Mandarin is a plus, and Chinese typing skills are preferred.
• PC literate in MS Word, Excel, and Access.

Not Applicable

Full-time

Other

Insurance