What Jobs are available for Airport Operations in Hong Kong?
Showing 5 Airport Operations jobs in Hong Kong
Supervisor - Airport Operations, Hong Kong
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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
DescriptionAt United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job overview and responsibilities
- Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
- Ensure consistency on operational, service and product delivery
- Lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards
- Develop and support standard work and continuous improvement processes
- Oversee and support the performance of vendors
- Focus on performance issues with the goal of changing co-worker and vendors' behavior
- Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
- Serve as subject matter expert on safety, service and procedures
Coordinate with local authorities with good representation for UA
Team Leadership Activities:
- Engage front-line co-workers and vendors to deliver excellent customer service and an on-time quality product – for example, participate in briefings, and develop team communications
- Engage and recognize external customers
- Monitor front-line co-worker and vendors' behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards
- Monitor the performance, taking actions as necessary, to ensure daily goals are met
- Assess and delegate the appropriate work tasks to vendors
- Identify issues and engage in structured problem solving to assist front-line co-workers and vendors in accomplishing work
- Conduct trend analyses, review key metrics and take actions to address items not on track – lead performance dialogues with front-line co-workers and vendors to review metrics, performance boards and issues boards
- Develop and implement standard work and continuous improvement processes
- Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
- Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
- Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
- Communicate effectively to ensure priorities are understood and acted upon, with clear turnover for continuity across shifts
Serve as a subject matter expert on service and procedures
Performance Management Activities:
- Develop actions plans to affect behavior change (e.g. dependability, overall job performance)
- Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
- Identify, address and issue appropriate and timely corrective action in accordance with guidelines
- Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
- Recognize and document excellent performance
- Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
- Participate in peer, safety and accident review boards
Confront and address inappropriate behavior and performance issues with specific feedback
Administrative Activities:
- Complete all mandatory regulatory and Company required documentation of activities
- Document performance issues into case management system
- Attend division/unit/group meetings
- Participate on collateral projects
- Email/Voicemail follow up
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
QualificationsWhat's needed to succeed (Minimum Qualifications):
- College degree or equivalent experience
- Experience leading and influencing a team and airport operations customer service experience
- Strong written and oral communication skills
- Conflict resolution and decision making, with the ability to lead
- Proficient in IT systems and common software appropriate to work group
- Business Acumen/Continuous Improvement
- Customer Focus
- Conflict Resolution
- Accountability
- Teamwork
- Engagement/Motivation
- Safety orientation
- Planning/multi-tasking
- Must be legally authorized to work in Hong Kong for any employer without sponsorship
- Must be fluent in English and Cantonese (written and spoken)
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
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Assistant Manager, Airport Operations and Crisis Management
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The Hong Kong International Aviation Academy (HKIAA), the first civil aviation academy in Hong Kong, is established by the Airport Authority Hong Kong (AAHK) in 2016. The Aviation Academy has become a member company of HKIA SHL, a subsidiary of the AAHK in December 2019.
The Aviation Academy offers a diverse aviation-related curriculum catering the training needs of aviation professionals, industry newcomers and young people who would like to pursue their career in aviation industry. Partnering with local and overseas education institutions, professional organisations and industry practitioners, the Aviation Academy delivers all levels of programmes including aviation summer day camps, placement programmes, professional certificate courses and accredited programmes.
Job Descriptions in English version is available / 只提供英文版本
Responsibilities:
Assist in preparing and submitting applications for organizational approval as an Approved Training Organisation (ATO) for Unmanned Aerial Vehicle (UAV) remote pilots training.
Design and develop training programs for UAV operations and other professional disciplines.
Conduct policy research and liaise with government departments to ensure regulatory compliance and alignment with industry standards.
Coordinate with regulatory bodies and industry stakeholders to expand and enhance training initiatives related to the low-altitude economy.
Provide administrative and logistics support services to ensure smooth training delivery.
Assist in organizing aviation-related study tours, camps and publicity events.
Undertake ad hoc projects and assignments as required.
Occasional duties on weekends, public holidays, or outside regular office hours may be required.
Requirements:
Degree holder or above with at least 4 years of relevant work experience, preferably in aviation or airport operations.
Proven experience of designing and implementing training programmes.
In-depth knowledge of the aviation industry; expertise in UAV operations is a distinct advantage.
Organized, collaborative and passionate in training sector.
Strong communication, problem-solving, and interpersonal skills.
Proficient in Microsoft Word, Excel, PowerPoint and Chinese word processing.
Good command of written and spoken English and Chinese, and Mandarin is a plus.
Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via (email redacted, apply via Company website)
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.
Full-time
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Senior Officer, Airport Operations and Crisis Management
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Recruit Ref: L
Posting Date:
Hong Kong International Aviation Academy Limited
The Hong Kong International Aviation Academy (HKIAA), the first civil aviation academy in Hong Kong, is established by the Airport Authority Hong Kong (AAHK) in 2016. The Aviation Academy has become a member company of HKIA SHL, a subsidiary of the AAHK in December
The Aviation Academy offers a diverse aviation-related curriculum catering the training needs of aviation professionals, industry newcomers and young people who would like to pursue their career in aviation industry. Partnering with local and overseas education institutions, professional organisations and industry practitioners, the Aviation Academy delivers all levels of programmes including aviation summer day camps, placement programmes, professional certificate courses and accredited programmes.
Senior Officer, Airport Operations and Crisis Management
Job description:
Job Descriptions in English version is available / 只提供英文版本
Responsibilities:
- Support in the design and development of aviation-related training programmes.
- Provide administrative and logistical support for study tours, training camps, events, and training sessions.
- Coordinate the recruitment, onboarding, and ongoing engagement of trainers and trainees.
- Support daily operations at training sites, including site setup, safety inspections, and equipment inventory management.
- Draft, review, and update contracts, procedures, policies, and operational guidelines related to aviation training and event activities.
- Act as the primary point of contact for routine enquiries from trainers, trainees, and external stakeholders.
- Conduct policy research and prepare supporting documentation as required.
- Occasional duties on weekends, public holidays, or outside regular office hours may be required.
Requirements:
- Diploma or above with at least 2 years of relevant work experience, preferably in aviation or airport operations.
- Experience of designing and implementing training programmes is an advantage.
- Team player with strong coordination and communication skills.
- Proactive, service-oriented and able to work independently.
- Proficient in Microsoft Word, Excel, PowerPoint and Chinese word processing.
- Proficient in written and spoken English, Cantonese, and Mandarin is a plus.
Interested parties please click "Apply" or email your full resume stating the present & expected salaries to HR Department via
Personal data collected will be used for recruitment-related purpose only.
HKIA Services Holdings Limited and its subsidiaries are equal opportunities employers.
Industry:
Aviation
Job Category / Function:
Aviation / Airline / Travel / Tourism (Flight Service / Ground Service / Passenger)
Aviation / Airline / Travel / Tourism (Others)
Administration / Secretary (Clerical / Admin Staff)
Job Position Level:
Middle
Employment Term:
Full Time / Permanent / Freelance
Min. Edu. Level Req:
Diploma
Minimum QF Level attained:
-
Total Working Exp:
2 or above
Salary(HKD):
- (Monthly)
Location:
Outlying Islands / Chek Lap Kok
Benefits:
-
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Air Traffic Controller
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NATS is the UK's leading Air Navigation Service Provider, handling over 2 million flights each year. It provides Air Traffic Control services from two control centres supporting airports across the UK, as well as a wide range of commercial solutions to over 30 countries internationally. To continually advance aviation and keep the skies safe, NATS places our people at the heart of our purpose.
NATS are hiring now for experienced Air Traffic Control Officers at the award-winning Hong Kong International Airport (HKIA). This is an opportunity to join us during a very exciting period of growth and international demand on this busy and complex airspace.Could this be the career challenge you have been waiting for?
HKIA Key Facts
- Opened in 1998 and connects to over 220 destinations worldwide, via 120+ airlines.
- Half of the world's population live within 5 hours' flying time from HKIA.
- Round-the-clock operations.
- Multi-modal transport: air, road, and sea transport link between HKIA, Guangdong- Hong Kong-Macao Greater Bay Area (GBA) and other regions of Mainland China.
- Fast paced, exciting and collaborative working environment.
- Excellent modern operating equipment, and training facilities.
About Hong Kong:
- Hong Kong is a fusion of east and west – the city attracts people from around the world to sample its amazing culture, cuisine, and cosmopolitan lifestyle.
- It is a vibrant hub of arts and world class venues, providing inspiration and entertainment all year around.
- When you want to escape the hustle and bustle of the city, the easily accessible countryside is great for hiking, water sports or simply relaxing and enjoying the great outdoors and exquisite scenery.
Experience, skills and qualifications required:To handle the day-to-day demands working at HKIA, we require the following*:
- Current employment as a full-time operational Air Traffic Control Officer at a busy international airport for the last 3 years, and handling more than 600 movements per day
- Hold a valid Air Traffic Controller licence with either:
- Approach Control Surveillance (APS) rating (including departures, arrivals, and final approach director endorsements)And / Or
- Aerodrome Control Instrument (ADI) rating (including air controller (AIR) and Ground Movement Controller (GMC) endorsements)
- Able to demonstrate ICAO English level 4 or above.
- Please note you will be asked to provide proof and electronic copies of your ATCO license, medical certificate and English language proficiency to progress your application.
Additional Information
For successful candidates that meet the criteria above, the interview process will be:
Stage 1 - Technical and virtual competency-based interviews, and online skills assessment.
Stage 2 - In-country SIM assessments covering a Tower or Approach based scenario. The NATS team will advise on available dates for your SIM assessment.
We are proud to offer a fantastic remuneration package in Hong Kong and want to help you thrive both personally and professionally.
Our Offer Package Includes
- Very competitive basic salary (which will increase after successful validation at HKIA)
- Relocation assistance
- Private medical insurance for self and dependents
- Allowances for housing, education, and annual flights
- Ongoing training and support to get you validated successfully (Further information is available upon application)
NATS is committed to diversity and inclusion, recognising, and embracing difference. We strive to remain at the forefront of our industry, championing innovation.
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Air Traffic Controller/Flight Operation 航班監測助理 (20-26k/Welcome Fresh Grad)
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Our client is a premier logistics company. They are now seeking a high caliber to join their Network Control Team as an Air Traffic Controller at the Hong Kong Airport:
Highlights:
- 40 hours/week
- Double pay + bonus
- On-the-job training will be provided
Job Descriptions:
- Monitor real-time network and flights
- Ensure timely performance and coordination with airlines and ground staff
- Support the implementation of contingency measures
- Work with local CS team to trace and investigate cases
Requirements:
- Degree holder in any disciplines or Association with related disciplines and excellent command in English, Cantonese
- At least 2 years of operation/customer service/ground/crew experiences at the Hong Kong Airport
- Fresh graduates majored in Aviation/Logistics/Supply Chain with excellent communication skills will also be considered
- Willing to perform overnight shift (with shift allowance)
- Excellent communication skills, energetic, willing to learn and self-motivated
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