What Jobs are available for Alliance Management in Hong Kong?

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

About AEON Credit Service (Asia) Company Limited (Stock Code: 00900)

AEON Credit Service (Asia) Company Limited, a subsidiary of AEON Financial Service Co., Ltd. (TSE: 8570) and a member of the AEON Group, was set up in 1990 and listed on the Main Board of The Stock Exchange of Hong Kong Limited in 1995. The Group is principally engaged in the finance business, which includes credit card issuance, personal loan financing, card payment processing services and insurance intermediary business in Hong Kong, and microfinance business in Mainland China.

Responsibilities:

Follow through customer complaint and identify the root case for preventive action.

Monitor Contact Centre Performance and KPI achievement.

Oversee the utilize data-driven insights to address pain point and drive the improvement on services, product and procedure.

Review company customer communication and liaise with internal stakeholder proactively.

Manage the solution providers for the Call Centre and / or the related system of CRM Dept.

Prepare statistics reports with insights and report to management.

Assist in ad-hoc tasks as assigned.

Requirements:

University Graduate in Business Administration, Statistics, Data Analytics, Mathematics, Banking, Finance or related disciplines.

Minimum 10 years customer service and complaint handling experience in banking and finance industry with at least 3 years leadership roles.

Familiar in data analytic tools and call center systems.

Customer-centric mindset with a passion for improving customer satisfaction.

Knowledge of relevant banking and finance regulations and standard.

Solid coaching and mentoring skills.

Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).

Immediate availability is preferred.

Interested parties please send your application with updated CV, notice period, current and expected salaries to (via Apply Now )

Interested parties please send your application with our reference number and CV with expected salary and availability by clicking "Apply Now".

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

Full-time,Permanent

Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

*District Head, Relationship Management
Commercial Banking – Business Banking *
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as
*District Head, Relationship Management *
, reporting to Head of Business Banking.

Principal Responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Are you a fresh graduate with a passion for building meaningful career and a drive to excel in a dynamic and fast-paced environment? Our client is seeking an ambitious and outgoing individual to join our team as a Graduate Associate in Relationship Management.

About The Employer: The employer is a trusted name in comprehensive wealth management and legacy planning, providing bespoke services to high-net-worth families. With over 20 years of experience, they are dedicated to offering personalized solutions that safeguard and grow family wealth across generations.

What You'll Do:

• Build and maintain strong relationships with clients, acting as a trusted advisor.
• Collaborate with senior team members to develop tailored solutions that meet client needs.
• Support the planning and execution of client engagements and presentations.
• Assist in analyzing client portfolios and preparing relevant documentation.
• Stay updated on market trends and industry developments to provide valuable insights.

Who You Are:

• A recent graduate with a bachelor's/ Master degree in any discipline (business or finance-related preferred).
• Outgoing, open-minded, and confident in interacting with clients.
• Strong communication and interpersonal skills, with a client-centric mindset.
• Self-motivated, detail-oriented, and eager to learn in a professional setting.
• Fluency in English is required; proficiency in Cantonese or Mandarin is a plus.

What We Offer:

• A supportive and collaborative work culture that values your growth.
• On-the-job training and mentorship from industry professionals.
• Opportunities for career advancement in wealth management and consulting.
• A chance to work in Hong Kong's vibrant financial hub.

If you're ready to embark on an exciting journey with us and make a meaningful impact in the world of relationship management, we would love to hear from you

How to Apply: Please submit your resume and a brief cover letter to us by clicking APPLY.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

Reports to: Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit

or contact:

Shirley Cheung /

Global Corporates Management Trainee

Overview

A Corporate Banking opportunity for entry level of candidates, whether you are fresh graduates / banker with 1-2 years of corporate banking support / credit experience, you can be enrol to this training program to be next independent Relationship Manager.

Fresh Graduates are WELCOME

Y
our New Role:

• Conduct in-depth financial statement analysis and provide insightful evaluations.
• Work closely with Relationship Managers to gather all necessary documentation and information required for credit proposal processing.
• Prepare comprehensive credit proposals with a strong emphasis on risk assessment and mitigation strategies, covering financial, operational, managerial, and environmental aspects.
• Manage account onboarding processes and prepare detailed call reports.
• Execute KYC/AML procedures, facilitate deal execution, and handle related documentation.

What you'll need to succeed:

• Bachelors / Masters Graduate with Finance / Accounting / Business Management, Economics / Entrepreneurship / Engineering with
  CGPA 3.4 and above
  .
• Fresh Graduates or maximium 2 years relevant working experience in banking or financial industry
• Strong proficiency in English
• Strong credit and legal knowledge and marketing skills are mandatory.

Thorough awareness of various financial product / services.
- High proficiency in English and Mandarin. Knowledge in Cantonese is an advantage.
- Strong command in MS Office Suite

If you think you are qualified and excited to develop your long-term career in Corporate Banking, please send your CV at for a chat.

Desired Skills and Experience
Corporate Banking

Reports to:  Chief Financial Officer

Key Accountabilities:

• Support senior executives in developing and executing the strategies of revamping the digital infrastructure of the West Kowloon Cultural District;
• Lead the alignment of CRM strategies, data definitions and data management practices across different business segments to improve customer engagement and retention, drive long-term growth and manage relationship with external stakeholders;
• Lead the development of segmentation strategies using data analytics techniques for the implementation of CRM initiatives and personalised marketing campaigns;
• Lead the implementation of the Customer Data Platform and new CRM system, and work with IT to drive the adoption of digital marketing technologies and data analytics;
• Lead the CRM team to maintain the Customer Data Platform and CRM system; oversee data accuracy and integrity in compliance with relevant rules and regulations; design dashboard to analyse trends and performance; extract insights to enable data-driven decision-making processes; and identify opportunities to improve marketing automation for lead generation and conversion;
• Establish clear metrics to measure and optimise the effectiveness of the CRM initiatives; and provide regular reports and recommendations to internal stakeholders;
• Manage CRM budget and maximise ROI;
• Stay updated with industry trends and best practices in CRM technologies and analytics, and drive performance improvement through innovation; and
• Perform any other duties from time to time as the Authority may reasonably direct.

The Ideal Candidate should possess:

• A bachelor's degree or above in business management, marketing or related discipline, with at least 12 years of relevant experience in CRM or marketing, of which 8 years at managerial level;
• Proficiency in CRM solutions and data analytics with track record of delivering results;
• Strong project management skills and execution ability;
• Excellent interpersonal and stakeholders' management skills;
• Pragmatic with strong drives for results with excellent attention to details;
• Good team spirit with professional traits such as strategic-minded, high productivity, determination and business acumen;
• Ability to work independently with self-motivation and performance orientation; and
• Excellent command of written and spoken English and Chinese.

For interested parties, please submit your application with detailed CV on or before 7 February 2025. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit or contact:

Shirley Cheung /