250 Application Engineering jobs in Hong Kong

AVP - Application Engineering & Integration - IT

Join to apply for the AVP - Application Engineering & Integration - IT role at Hong Kong Exchanges and Clearing Limited (HKEX)

AVP - Application Engineering & Integration - IT

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Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
We are looking for a senior software engineering candidate to lead the Framework team. The Framework team, as part of the Application Engineering department is responsible for defining and implementing the application framework for other application teams in the Information Technology Division. This include Software Development Kits (SDK), Development Guidelines and Standards; this also include platform applications, e.g. identity provider (IdP) and managed file transfer (MFT) providing common function across different business applications.

Company Introduction:
We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
We are looking for a senior software engineering candidate to lead the Framework team. The Framework team, as part of the Application Engineering department is responsible for defining and implementing the application framework for other application teams in the Information Technology Division. This include Software Development Kits (SDK), Development Guidelines and Standards; this also include platform applications, e.g. identity provider (IdP) and managed file transfer (MFT) providing common function across different business applications.
Job Duties:
Your will lead the team for quality delivery of the design, development and support of the application framework. Close collaboration with other development teams is required to understand their requirements and provide attentive training for them to use the framework. You are also required to work with the IT senior members to architect the framework roadmap including technology selection.
Job Responsibilities:

• Collaborate with other IT teams to define framework requirements
• Complete the design and development work on time with quality including both software and documentation deliverables
• Promote and train other development teams to use the Framework
• Provide development and production support including out of working hour support responsibility.
• Uphold compliance with organization policies and standards including the development methodology
  

Job Requirements:

• Degree in Computer Science, IT or related disciplines
• 10 years of relevant experience, candidate with less experience may be consider for a junior position
• Proficient in Java programming
• Experience in back-end application architecture and framework e.g. micro-service architecture, service mesh, cloud native application development
• Experience in one or more areas: messaging, managed file transfer, authentication/authorization technology and related products/protocol e.g. Kafka, ActiveMQ, Forgerock, Keycloak, SAML, OIDC, MTLS
• Experience in high availability systems development with good understanding in system failover, recovery and redundant configuration
• Experience of DevOps tools and practices
• Experience in software product management, release control and compatibility management
• Experience in public cloud technology is an added advantage
• Be enthusiastic to make an impact using technology, design a secure, robust and scalable system architecture
• Strong analytical, problem-solving, interpersonal and communication skills
  

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Location:
HKEX - TKO
Shift:
Standard - 40 Hours (Hong Kong SAR)
Scheduled Weekly Hours:
40
Worker Type:
Permanent Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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Get notified about new Vice President Application jobs in Hong Kong, Hong Kong SAR .

Associate/Vice President Telecom and Technology VP, Specialist, Data Management & Governance VP, Specialist, Data Management & Governance Senior Vice President, Digital Wealth Platforms

Kowloon City District, Hong Kong SAR 19 hours ago

Asso. / VP - Equity Research - Technology VP, IT Audit - Global Bank (Team leading role) VP, Information Technology Audit (Internal Audit Division) Associate Vice President – IT Audit (Internal Audit Department)

Wan Chai District, Hong Kong SAR 3 months ago

Manager to VP, Internal Audit (IT Audit) Vice President - Application Integration - IT Senior Business Analyst - AVP - Application Integration - IT Senior Systems Manager - AVP - Infrastructure Critical Services (Database) - IT Principal Systems Engineer - AVP - Infrastructure Critical Services - IT Infrastructure Software Production Management & Reliability Engineering Manager , Vice President, Enterprise Technology Services VP – Compliance IT Project Manager / Business Analyst Application Security Solution Architect - AVP - Information Security - IT

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3 days ago Be among the first 25 applicants

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Software Development Engineer - Video Generation

About Us

We are a cutting-edge AI startup specializing in next-generation video generation technology based in Hong Kong. Our mission is to push the boundaries of what's possible in AI-driven video generation through innovation of foundation model. As a growing startup, we offer a dynamic environment where your research can have immediate impact on technology development.

Position Overview

We are seeking an experienced Software Engineer to architect and manage our AI video generation platform.

Key Responsibilities

• Lead full-stack development of web-based video generation products, from frontend interface design to backend system architecture, ensuring product functionality completeness and smooth performance
• Utilize cutting-edge frontend technologies such as React and Vue3 to build highly interactive, user-friendly interfaces that visualize video editing, effects display, and workflow guidance features
• Develop and maintain backend services using Node.js, Python (Flask/Django/FastAPI), or Java (Spring Boot) to ensure efficient operation of core video processing algorithms and manage video assets and user project data
• Optimize frontend-backend data interactions, handle high-concurrency requests, and ensure system stability under large-scale user access, guaranteeing smooth video generation, storage, and playback processes
• Collaborate closely with product, design, and testing teams to participate in product iterations, providing innovative technical solutions and driving continuous product optimization

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• 3-5 years of full-stack development experience with outstanding programming abilities and high code quality standards
• Hands-on project experience using AI coding products for complete product development
• Familiar with at least one backend development language such as, Python, Java, with mastery of corresponding development frameworks
• Database design and development experience with proficiency in MySQL, PostgreSQL, or MongoDB
• Knowledge of video processing, understanding of video encoding and format conversion principles, familiar with video processing tools and related libraries
• Understanding of server operations and cloud computing platforms (AWS, Alibaba Cloud, Tencent Cloud) with ability to deploy and configure servers
• Strong communication skills and team collaboration spirit, excellent problem-solving abilities, passionate about new technologies with enthusiasm for learning and exploration

Technical Skills

• Frontend Development
• Frameworks: React, Vue.js, Angular
• Build Tools: Webpack, Vite, Parcel
• Frameworks: Flask, Spring Boot, FastAPI, Django
• API Development: RESTful APIs, GraphQL
• Database & Storage
• NoSQL: MongoDB, Redis
• Video Processing
• Video Libraries: FFmpeg, OpenCV
• Streaming: WebRTC, HLS, DASH
• Compression and Optimization
• Middleware
• DevOps & Cloud
• CI/CD: Jenkins, GitHub Actions

What We Offer

• Opportunity to build cutting-edge AI infrastructure
• Competitive salary and equity package
• Access to latest hardware and technologies
• Learning and conference budget

Location

• Hong Kong (on-site, Hong Kong Science and Technology Park)

Expected Impact

• Design and implement next-generation AI computing infrastructure
• Optimize resource utilization and cost efficiency
• Improve training speed and efficiency for AI models
• Build scalable and reliable systems

Projects You'll Work On

• Building responsive web interfaces for AI video generation platform
• Developing real-time video processing and editing capabilities
• Creating user management and project collaboration systems
• Implementing AI model integration and optimization features
• Building analytics and monitoring dashboards for video generation agents

To Apply:

Please submit:

• Detailed CV highlighting relevant infrastructure projects
• Description of the largest scale system you've built/managed
• Examples of infrastructure optimization achievements
• Professional references

To apply or learn more about this position, please contact

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Software Development

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Front Office Python Developer - Global Hedge Fund - Hong Kong Graduate Hire 2024/25 - Software Engineer(Backend, Frontend, Mobile) Immediate start - Software Engineering Graduate Programme

Central & Western District, Hong Kong SAR 1 week ago

Software Engineer – Financial Data & Trading Systems Software Engineer/ Developer / System Analyst -Java Frontend Developer - Global Trading Firm - Hong Kong Backend Engineer – Node.js (Fully Remote) Software Engineer - Financial Services (Trading desk). GenAI / AI specialist | 3 openings (Fresh grad welcome) | HKD 20K - HKD 33K per month

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3 days ago Be among the first 25 applicants

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Software Development Engineer - Video Generation

About Us

We are a cutting-edge AI startup specializing in next-generation video generation technology based in Hong Kong. Our mission is to push the boundaries of what's possible in AI-driven video generation through innovation of foundation model. As a growing startup, we offer a dynamic environment where your research can have immediate impact on technology development.

Position Overview

We are seeking an experienced Software Engineer to architect and manage our AI video generation platform.

Key Responsibilities

• Lead full-stack development of web-based video generation products, from frontend interface design to backend system architecture, ensuring product functionality completeness and smooth performance
• Utilize cutting-edge frontend technologies such as React and Vue3 to build highly interactive, user-friendly interfaces that visualize video editing, effects display, and workflow guidance features
• Develop and maintain backend services using Node.js, Python (Flask/Django/FastAPI), or Java (Spring Boot) to ensure efficient operation of core video processing algorithms and manage video assets and user project data
• Optimize frontend-backend data interactions, handle high-concurrency requests, and ensure system stability under large-scale user access, guaranteeing smooth video generation, storage, and playback processes
• Collaborate closely with product, design, and testing teams to participate in product iterations, providing innovative technical solutions and driving continuous product optimization

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• 3-5 years of full-stack development experience with outstanding programming abilities and high code quality standards
• Hands-on project experience using AI coding products for complete product development
• Familiar with at least one backend development language such as, Python, Java, with mastery of corresponding development frameworks
• Database design and development experience with proficiency in MySQL, PostgreSQL, or MongoDB
• Knowledge of video processing, understanding of video encoding and format conversion principles, familiar with video processing tools and related libraries
• Understanding of server operations and cloud computing platforms (AWS, Alibaba Cloud, Tencent Cloud) with ability to deploy and configure servers
• Strong communication skills and team collaboration spirit, excellent problem-solving abilities, passionate about new technologies with enthusiasm for learning and exploration

Technical Skills

• Frontend Development
• Frameworks: React, Vue.js, Angular
• Build Tools: Webpack, Vite, Parcel
• Frameworks: Flask, Spring Boot, FastAPI, Django
• API Development: RESTful APIs, GraphQL
• Database & Storage
• NoSQL: MongoDB, Redis
• Video Processing
• Video Libraries: FFmpeg, OpenCV
• Streaming: WebRTC, HLS, DASH
• Compression and Optimization
• Middleware
• DevOps & Cloud
• CI/CD: Jenkins, GitHub Actions

What We Offer

• Opportunity to build cutting-edge AI infrastructure
• Competitive salary and equity package
• Access to latest hardware and technologies
• Learning and conference budget

Location

• Hong Kong (on-site, Hong Kong Science and Technology Park)

Expected Impact

• Design and implement next-generation AI computing infrastructure
• Optimize resource utilization and cost efficiency
• Improve training speed and efficiency for AI models
• Build scalable and reliable systems

Projects You'll Work On

• Building responsive web interfaces for AI video generation platform
• Developing real-time video processing and editing capabilities
• Creating user management and project collaboration systems
• Implementing AI model integration and optimization features
• Building analytics and monitoring dashboards for video generation agents

To Apply:

Please submit:

• Detailed CV highlighting relevant infrastructure projects
• Description of the largest scale system you've built/managed
• Examples of infrastructure optimization achievements
• Professional references

To apply or learn more about this position, please contact

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Industries Software Development

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Front Office Python Developer - Global Hedge Fund - Hong Kong Graduate Hire 2024/25 - Software Engineer(Backend, Frontend, Mobile) Immediate start - Software Engineering Graduate Programme

Central & Western District, Hong Kong SAR 1 week ago

Software Engineer – Financial Data & Trading Systems Software Engineer/ Developer / System Analyst -Java Frontend Developer - Global Trading Firm - Hong Kong Backend Engineer – Node.js (Fully Remote) Software Engineer - Financial Services (Trading desk). GenAI / AI specialist | 3 openings (Fresh grad welcome) | HKD 20K - HKD 33K per month

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Job Title: Software Development Manager

Location: Hong Kong

About the Client: Our client, an independent statutory body regulating Hong Kong's securities and futures markets, seeks a Software Development Manager with Generative AI expertise.

Responsibilities:

1. Manage vendors and oversee software development projects.
2. Create prototypes and collaborate with business users and technology teams on system design, implementation, and documentation.

Qualifications:

1. Soiled experience in software development, project management, and vendor management.
2. Familiarity with React, Java, .Net, Docker, and Python.
3. Experience in Generative AI, RAG, and Neo4j is a plus.

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Job Title: Software Development Manager

Location: Hong Kong

About the Client: Our client, an independent statutory body regulating Hong Kong's securities and futures markets, seeks a Software Development Manager with Generative AI expertise.

Responsibilities:

• Manage vendors and oversee software development projects.
• Create prototypes and collaborate with business users and technology teams on system design, implementation, and documentation.

Qualifications:

• Soiled experience in software development, project management, and vendor management.
• Familiarity with React, Java, .Net, Docker, and Python.
• Experience in Generative AI, RAG, and Neo4j is a plus.

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Director, Senior Technology Manager, Application Production Services & Engineering
HONG KONG ISLAND, Hong Kong
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
Joining the Markets Application Production Services (MAPS) APAC team, you will be part of a global function responsible for the managing production systems across Global Markets Technology. You will work in a fast paced environment, leading multiple teams of front office facing application production specialists supporting entire APAC Equities business. You will regularly interact with senior execs/head of businesses/desk heads up to the level of MDs and closely partner with SMEs to senior execs/MDs within development and infrastructure teams in region and global to deliver to the regional Equities business as one Technology team.
The successful candidate will demonstrate good acumen, flexibility and has the ability to assimilate, organize and present information quickly for the business and senior technology executives. This is a critical role requiring a highly motivated and dedicated individual with strong leadership, strategic thinking and a desire to take the team to the next level.
**Responsibilities:**
The role is fully responsible for managing the provision of application support to multiple LOBs within Global Markets Equities business in APAC. The role involves defining technical and people strategy, facing off to multiple senior business execs, coordinating stability programs, driving strategic improvements and managing major incidents. Additionally, the role will closely work with onshore and offshore groups worldwide to continue to operate and improve our global support model. This is a high-profile role requiring a highly motivated and dedicated individual who can provide technical and people leadership and is able to operate in a fast paced environment requiring flexibility, acumen and the ability to assimilate information quickly.
**Required Skills:**
+ 20+ Years overall technology experience, with at least 10 years covering Equities, with experience of managing application production support across multiple asset classes/functional areas such as Cash Equities, Electronic trading, Execution services, Derivatives, Prime, Stock Loan
+ Domain knowledge, gained through hands on experience of supporting Equities and sub-lobs within Equities
+ Experience of leading transformative programs/projects in application production support space to improve stability, enable the business and modernize the application production support function
+ Well versed with regulatory framework governing technology incidents across APAC region
+ Thorough understanding of technical areas such as Unix/Linux, Database (Sybase/SQL/Oracle), Perl, Python, Infrastructure, gained through hands on experience of supporting various applications and technologies
+ Track record of leading and managing medium to large teams spread across countries
+ Influential and collaborative skills to drive organization wide changes by embracing change and be a catalyst
+ Experience and thorough understanding of critical aspects for production support such as monitoring, recovery and routines such as recovery simulations and driving the development of required tooling
+ Thorough understanding of ITIL concepts, tools such as ITSM and Service Now. Experience of being involved in migrating to service now will be a big plus
+ Experience with tools such as ITRS-Geneos, Splunk, Dynatrace, Observability, Corvil in an operational role
+ Client relationship/service management experience
+ Proactive, able to multi-task, prioritize and work on own initiative
+ Able to work in a high pressure environment
+ Strong time management skills
+ Problem solving skills both technical and business related
+ Excellent verbal/written communication skills
**Desired Skills:**
+ Understanding of wider global markets line of business such as Futures & Options, Fixed Income, Commodities, Currencies & Rates
+ Past experience of working in a developer role, preferably for Equities business
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

Qualification

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology

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Join to apply for the Technical Support Engineer role at Michael Page .

About Our Client

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

Job Description

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

The Successful Applicant

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

What's on Offer

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Contact

Royce Chan

Quote job ref: JN-052025-6748367

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking

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4 days ago Be among the first 25 applicants

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Direct message the job poster from Stefanini Group

Talent Acquisition Specialist II (APAC) at Stefanini Group.

Description:

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Responsibilities:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager.

Requirements:

•Provide swift and professional deskside IT support

•Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

•Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

•Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

•Collaborate with other support groups across global locations to help troubleshoot client issues

•Utilize tools for building, monitoring and troubleshooting client devices

•Participate in Disaster recovery testing exercises

•Upholding procedures for logging, reporting, and statistically monitoring desktop operations

•Write technical support and client documentation in form of Knowledgebase articles

•Meet or exceed expected customer service levels

•Other duties as assigned by the Level 2 Support Manager

•Resolve Hardware / Software issues

•Experience with VPN, Soft Phones, Remote Desktop, VDI

•Asset Tracking / Inventory Management

•Only fully vaccinated candidates will be considered.

•This is a requirement to work in our clients facility.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Contract

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

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Get notified about new Technical Support Specialist jobs in Hong Kong SAR .

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