What Jobs are available for Application Specialist in Hong Kong?

Responsibilities:

• Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
• Perform Data fixes and Configuration fixes
• Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
• Prepare and maintain document of the support service details and troubleshooting steps
• Provide solution on performance, service monitoring and proactive system tuning
• Provide stand-by and ad-hoc support at non-office hours

Requirements:

• Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
• At least 3 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
• Good technical skill on Windows and mobile applications
• Sound experience in Apache and MYSQL sever
• Knowledge of application programming, web programming will be definitely an advantage
• Knowledge on CI/CD is a plus
• Good command in both spoken and written English and Chinese
• Willing to learn, strong responsibility, good interpersonal & communication skills
• Self-motivated, able to work independently under minimal supervision
• Strong troubleshooting and risk analysis skills with time management capability

Interested candidates please send your full CV with date of availability and expected salary in Microsoft Word / PDF.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.

Company Summary

Ultra High Point Limited (UHP) (Formerly known as Ewell Hong Kong Limited), is a young and energetic Healthcare IT Solutions cooperation, located in Hong Kong Science Park, providing smart healthcare and IoT solutions in Hong Kong and China regions.

Our mission is to create the most effective and professional high-end healthcare IT solutions to the market. We aim to integrate our healthcare IT solutions by our research and innovate on the latest healthcare IT technologies, so as to improve workflow efficiency, increase patient engagement, enhance clinical and operational processes.

Job Description

• Provide ongoing support and maintenance for assigned application systems.
• Investigate and resolve application problems, handling ad-hoc service requests.
• Manage system routine upgrades and monitoring
• Provide Helpdesk support by addressing requests from the ticketing system and user enquiry, logging, tracking and close issues.
• Diagnose and resolve user reported issues related to application and hardware.
• Enhance system support documents & knowledgebase
• Prioritize tasks and complete works in accordance with the planned schedule and quality

Requirements

• Diploma or Higher Diploma graduate, preferably in Computer Science, Information Technology or related disciplines
• Minimum 2 years of relevant working experience
• Experienced in hospital's IT solution is an absolute advantage
• Knowledge of Docker and Oracle DB is a definite advantage
• Good command of written and spoken English & Chinese
• Candidates with less experience will be considered as Junior Application Specialist

Responsibilities:

• Providing services to provide second-tier technical support including troubleshooting, problem identification, resolution, and escalation
• Perform Data fixes and Configuration fixes
• Work together with Developers who are the third-tier application support to resolve the reported issues by gathering necessary information and problem simulation
• Prepare and maintain document of the support service details and troubleshooting steps
• Provide solution on performance, service monitoring and proactive system tuning
• Provide stand-by and ad-hoc support at non-office hours

Requirements:

• Higher Diploma holder or above in Information Technology, Computer Studies, or related discipline in the IT field
• At least 3 years' experience in IT system support and administration with relevant working experience in F&B POS system support will be an advantage
• Good technical skill on Windows and mobile applications
• Sound experience in Apache and MYSQL sever
• Knowledge of application programming, web programming will be definitely an advantage
• Knowledge on CI/CD is a plus
• Good command in both spoken and written English and Chinese
• Willing to learn, strong responsibility, good interpersonal & communication skills
• Self-motivated, able to work independently under minimal supervision
• Strong troubleshooting and risk analysis skills with time management capability

Interested candidates please send your full CV with date of availability and expected salary in Microsoft Word / PDF.

Personal information collected will be used for recruitment purpose only and will be kept strictly confidential for six months.

Position Overview:

We are seeking an Application Specialist on automated deployment management using Ansible to strengthen our IT governance initiatives. The consultant will focus not only on writing Ansible playbooks but also on designing automation workflows, configuring Ansible Automation Platform (AAP), and enabling self-service automation for operations teams. This role is ideal for candidates with at least 3 years of development experience who are eager to expand into infrastructure automation and orchestration.

Key Responsibilities:

• Design and develop Ansible playbooks, roles, and reusable modules for system and network automation.
• Configure and manage Ansible Automation Platform (inventories, projects, credentials, job templates, and workflows).
• Implement end-to-end automation workflows that integrate with NetOps processes.
• Collaborate with engineers to translate operational requirements into scalable automation.
• Maintain and optimize AAP environments, ensuring reliability and security.
• Document automation designs and provide training to technical teams.

Qualifications:

• Minimum 3 years of software development or scripting experience.
• Strong coding fundamentals and familiarity with version control (Git).
• Willingness to learn Ansible and automation platform administration.
• Familiarity with Linux systems and shell scripting is a plus.
• Experience with Python or YAML-based configuration management is nice to have.

What We Offer:

• Exposure to enterprise-scale change management / automation projects.
• Growth opportunities in infrastructure-as-code and NetOps automation.
• A collaborative environment with training and mentorship.

Position Overview:

We are looking for an Application Specialist on Jira Service Management (JSM) to strengthen our IT governance initiatives. The specialist will be responsible for setting up, configuring, and maintaining Jira Service Management to streamline IT service workflows and support business processes. This role suits someone with a strong technical foundation, at least 3 years of development experience, and the willingness to grow into a Jira Service Management specialist.

Key Responsibilities:

• Configure Jira Service Management projects, request types, queues, SLAs, and automation rules.
• Set up service portals and knowledge bases (with Confluence integration).
• Implement incident, problem, change, and service request management workflows.
• Build custom dashboards and reports for service performance and SLA tracking.
• Integrate JSM with other tools (e.g., Confluence, CI/CD pipelines, monitoring systems).
• Provide guidance, documentation, and training for support teams and end-users.

Qualifications:

• Minimum 3 years of software development or technical implementation experience.
• Strong analytical and problem-solving skills.
• Ability and willingness to learn Jira Service Management administration and customization.
• Familiarity with scripting (Python, Groovy, or JavaScript) is a plus.
• Experience with ITIL processes or service desk tools is nice to have.

What We Offer:

• Hands-on experience implementing JSM in enterprise-scale change management / automation projects.
• Opportunity to develop into a Jira/Atlassian product expert.
• Supportive team environment with mentorship and growth opportunities.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics

Main Tasks :
Provide pro-active field applications support to both internal and external customers Update and communicate application information regularly Assist in daily operation activities of Applications Team Project implementation service.

• Provide pro-active field applications support to customers and internal customers
• To provide on-site applications and troubleshooting support for customers
• Ensure that our existing & new customer base are supported with good quality and professional service; identify and satisfy customers' needs in a pro-active manner, to foster and maintain good partnership with customers
• Perform application installation & site inspection
• Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care, monitoring and resolution
• Keep up-to date knowledge including instrument operation and application related information
• Support internal customers on application's related topics to achieve business results
• Provide cross-training to relevant colleagues
• Update and communicate application information regularly
• Visit and check regularly intranet/emails and all available channels to keep up-to-date application information
• To communicate with the team and headquarters on all relevant application issues
• Ensure important information e.g customer notifications are passed to colleagues and relevant customers, follow up actions are performed as per RDHK compliance guidelines
• Assist in daily operation activities of Applications Team
• Engage in projects and taskforces related to business needs
• Pro-actively feedback challenges encountered at frontline and improvement area related to business to Application Supervisors
• Project Implementation service
• Provide system validation and initial setup services
• Carry out evaluation and data processing
• Create, manage and execute the evaluation plan including protocol discussion, materials ordering and lab work
• Conduct Customer Training and provide hyper-care for live-run activities
• Internal support: SW upgrade services
• Create and maintain internal/ external training materials

Basic Requirements of the Job :
Education :

• Bachelor degree in Medical Laboratory Science, Biomedical Science, or other relevant Science discipline

Experience :

• Preferably 2 years of working experience in Applications Support or clinical laboratory
• Fresh graduates will also be considered

Special Knowledge :

• Clinical Laboratory Workflow and clinical analyzers
• Basic laboratory knowledge/ skills
• Proficient in common computer software knowledge including WORD, EXCEL, POWER POINT etc

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

About Us
We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

From within the SWIFT Central Control Centre, we manage the global and critical financial networks and services. In one of the product teams, we are looking for a candidate to complement the team, who brings the right experience and has the drive to go through an accelerated, on the job learning path.

In this role, we expect the candidate to balance time between an active participation in service operation team and working on improvements on the day-to-day routine activities, our tools and the use of big-data to optimize operations.

With oversight from more senior staff, you will be in the front line to manage the service and keep availability and security to the highest standards.

In collaboration with the product teams and with other Specialists, you will propose and work on improvements on how we can optimize and improve the way we operate and support our products. This will include reduction of manual effort through automation, optimize abilities of tools and use big-data to pro-active detect anomalies before it affects our service. We operate in a 24/7 financial world, which means the role can include weekend hours (No night shift).

What to expect:

• Be part of a team of product specialists managing the critical services from the SWIFT Central Control Centre.
• Participate in day-to-day monitoring and control activities, problem management and change implementation
• Identify problems and use procedures and documentation for the best actions, and participate in the mitigation or resolution
• Implement changes in order to enhance products, or to mitigate problems on our products or underlying infrastructure
• Identify and automate repetitive and manual tasks in the day to day service operations
• Optimize tools and identify opportunities to use big-data to pro-active detect anomalies before it affects our service.
• Work with other Specialists to standardize product monitoring dashboards and identify opportunities for synergy between those products
• Collaborate with other departments like network services, software systems engineering and development teams to restore availability of services and identify and correct problems
• Maintain and improve procedures, processes and documentation relevant to the supported products
• Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications
• On shift rotation with pay or leave compensation (no night shift)

What will make you successful:

• Bachelor Degree in IT / Engineering or equivalent work experience
• 2-4 years experience in production/technical support. Fresh graduate who are fast learner with positive attitude will be considered as Associate Specialist
• Proven experience with HP-UNIX / Linux
• Proven experience with big-data analyses tools like Kibana and ElasticSearch
• Experience with Oracle or other DB Platforms
• Experience with automation/scripting to optimize operational product management
• Good communication skills in verbal and written English
• Analytical and methodical in problem investigations and approach
• Disciplined and procedure/process oriented
• Ability to work under pressure and be part of a multicultural team

What We Offer
We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

More specifically, you will:

• Be in charge of the technical needs of specific bio-reagent and equipment brands/products, i.e.

Lonza, StemCell, Bio-Rad, Cytek Bioscience, etc

• Define growth opportunities and explore potential applications of the responsible bio-equipment

• Support pre-sales and post-sales activities and develop strong customer relationships. Co-visit clients

with the sales team regularly.

• Give presentations on specific products, technology, scientific knowledge and more in forms of

seminars, techtalks, conferences, webinars and other sharing sessions.

• Coordinate and provide user training, demonstration, troubleshooting as well as other relevant types

of technical support to clients

• Conduct training sessions for internal team members to enhance their understanding of biological

knowledge, application features and functionalities.

• Maintain a deep understanding of a variety of applications.

• Handle customer complaints about products, investigate and coordinate with suppliers' scientific

support team when necessary.

• Provide prompt and effective support to resolve in-house and third-party application-related issues

and inquiries.

Requirements:

• Must have a Master's or M.Phil degree or above in biochemistry, biomedical sciences, molecular

biology, cell biology, chemistry or other related science background

• Excellent in speaking and writing in English, Mandarin and Cantonese

• At least 2 years working experience is preferred.

• Strong technical knowledge and/or research experience in biology, preferably regarding protein

assay, flow cytometry and cell imaging.

• Good communication and interpersonal skills

• Passionate about biological applications

• Proactive, attention to detail and ability to remain accurate

The Field Application Specialist Is Responsible For
The position will cover both Clinical Diagnostics and Life Science product ranges. The primary job functions include and not limited to:

• Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives.
• Conduct product application training courses for customers and for internal team
• Manage product evaluation at customer sites to meet business
• Support sales personnel to achieve team

Candidate needs to be independent, self-motivated, like to work with people and can work under pressure. Possesses a positive attitude towards work, forthcoming, ability to multi-task, creative in handling technical application service matters/problems. This position requires the person to travel regionally and attend to market application needs. Candidate should possess exceptional verbal and written communication skills, excellent inter-personal skills, soft skills in customer relation management, organization skills, as well as excellent technical analysis and problem-solving skills.

How You'll Make An Impact
Provide pre-sales (50%) and post-sales (50%) application support

• Conduct pre-sales product demonstrations and
• Conduct product application training, including preparing materials required, for customers and for the internal staff.
• Provide post-sales technical support mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives.
• Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members.
• Manage product evaluation and provide feedback on further evaluation needs at customer site as part of the sales process and ensure it meets business objectives.
• Create training / Demo module (training notes, equipment, consumables & checklist) to be used as reference for other FAS
• Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
• Log in all field visits in SFDC system

Execute the customer technical service (CTS) workflow process with key stakeholders

• Work and communicate proactively with the technical team and regional/global support to follow up with technical inquiries and solve the problem timely and effectively.
• Assist and execute the technical follow-up with CTS and the service team for supporting customers and assure them the technical inquiries are addressed with satisfaction.
• Demonstrate teamwork and take initiatives, initiate possible solutions, discuss and align the internal team to work out effective solution for tackling the customer's inquiries.
• Collect information and provide holistic analysis for finding the cause of issues and working out the proper solution with internal team in a timely manner.
• Strictly follow the SOP for prompt communication with customers for product notification or any quality related issues or update within the required timeframe or 24 hours.
• Gather and file customer information for product notification or technical issues to fully comply with the internal regulatory and customer's requirements.

Support workshops/ Exhibitions & Seminars

• Presentation on specific product
• Prepare materials required for workshop/exhibitions &
• Manage relationships with key
• Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved

Administration

• Maintain technical application training files
• Ensure all instruments used for evaluation are properly accounted for
• Maintain technical information and ensure it is well organized with all relevant documentation are in order and traceable

What You Bring
Essential Qualifications and Experience

• PhD Degree in Sciences associated discipline
• Minimum 3+ years technical experience in a clinical and life science laboratory set-up with a strong technical understanding of laboratory procedures and changing trends
• Superior technical and application knowledge of clinical diagnostics and life science methodologies and data management software
• Experience with managing evaluation and training

Essential Qualities

• Proactive and passionate to provide excellent support to meet customer satisfaction
• Superior presentation and training skills
• Excellent written, oral communication and interpersonal skills
• Excellent organization and planning skills
• Demonstrated initiative
• Results driven
• Good proficiency on Cantonese, Mandarin & English are required for effective communication with stakeholders and customers.

Desirable

• Proven track record of customer satisfaction in a technical support environment
• Experience at conducting field installations and training
• Experience in building and maintaining strong customer relationships
• High level of skills in computer literacy, software usage and laboratory information systems
• Industry knowledge, professional affiliations
• Able to work independently and proactively provide feedback

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle. We're proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Legal Entity: (HKG_3015)Hong Kong Branch of Bio-Rad Pacific Limited