What Jobs are available for Automation Manager in Hong Kong?

Are you obsessed with data, partner success, action taking, and changing the game? If you have a whole lot of hustles and a touch of nerd, come work with Pattern We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

About Pattern

Pattern (Nasdaq: PTRN) accelerates brands on global ecommerce marketplaces using proprietary technology and AI. Leveraging 46+ trillion data points and advanced machine learning models, Pattern optimizes and automates key levers of ecommerce growth—including advertising, content management, logistics and fulfillment, pricing, forecasting, and customer service. Hundreds of global brands use Pattern's platform to drive profitable growth across 60+ marketplaces such as Amazon, Walmart, Target, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Learn more at

Recognition

• Deloitte Technology Fast 500 (North America) honorees.
• Inc. Best-Led Companies.
• Newsweek's Global Most Loved Workplaces.

As a Product Manager, AI Automation, you will identify high-impact, repetitive processes and deliver AI-powered workflow automations that save time, reduce costs, and improve quality for our day-to-day ecommerce trading and operations - using tools we already have (n8n, MCP, Zapier). You'll own design, build, operation, adoption, performance uplifts and ROI for these workflows, with light engineering collaboration only when hardening, security, or platform-level integration is required. You will also manage and mentor an AI Automation Analyst who reports to you. Most automations are short to mid-term (from few weeks to 6 months) solutions that deliver quick and measurable wins; high impact workflows or projects may be graduated and hardened as a bullet-proof solution over time.

This is a full-time role based in Hong Kong. Reporting into Head of Product Management, APAC

What is a day in the life of a Product Manager, AI Automation?

• Build and operate AI workflows and agentic patterns using tools like n8n, MCP, and Zapier (flows, prompts, connectors, guardrails).
• Run discovery with business/ops teams to target repetitive/manual processes; size impact (time saved, error reduction, cost/run).
• Manage an intake queue and prioritize a backlog/short roadmap by impact, effort, and risk; ship in small increments (pilot, measure, iterate, scale).
• Create lean Automation Specs (one-pagers) with triggers, inputs/outputs, data sources, edge cases, fallback/rollback, SLAs, and a simple flow diagram and test checklist.
• Operate production automations: monitor health, triage incidents, manage quotas/limits, and optimize costs (batching, caching, provider/routing strategies).
• Coach and manage junior AI Automation team members - assign and review intake triage, documentation, QA/UAT, data checks, and training assets; set weekly goals; provide feedback and skills development in SQL, metrics, and workflow tools.
• Train and enable business/ops teams: documentation, SOPs/runbooks, quick videos, workshops/office hours to drive adoption and self-serve where appropriate.
• Advise teammates building their own flows; share best practices for the foundational AI layer, guardrails, and evaluation.
• Configure and extend internal AI tools (e.g., Open WebUI, workflow plug-ins) and identify successful experiments to graduate or deprecate.
• Engage Engineering only for platform needs (e.g., new/custom connectors, SSO/permissions, sensitive data integration, observability, or hardening at scale) with concise one-page requests.
• Track and report outcomes: hours saved, cost per run, success/error rates, latency/quality, adoption/utilization, MTTR, and net ROI.

What will I need to thrive in this role?

• 2 - 5 years' experience in product, data analytics, software engineering or automation roles hands-on experience with low/no-code tools or GenAI is a must.
• Language: Fluency in English and Mandarin (written and spoken) is required; Cantonese is a plus but not required.
• Obsession with learning about LLMs and AIs, plus judgment on when not to use them (AI as an accelerant, not a crutch).
• Hands-on experience with n8n, Zapier, Make, MCP, or similar; comfortable building, testing, instrumenting, and maintaining automations.
• Data skills: SQL required; basic Python preferred (R/Scala familiarity is a plus) to query data, validate outputs, and instrument flows.
• Understanding of core software/ops practices: versioning, change control, monitoring/alerting, and basic CI/CD concepts.
• Sound familiarity with cloud/data concepts (e.g., AWS S3/DynamoDB, REST APIs, webhooks) and how they influence workflow design.
• Working knowledge of LLMs and agentic systems (RAG/vector search, prompt design, evaluation, safety); Western model families and strengths: OpenAI GPT-5 or 4o, Anthropic Claude, Google Gemini, Perplexity; Microsoft Copilot.
• China counterparts and specializations: Alibaba Qwen/Wan, ByteDance Doubao, Moonshot Kimi, Baidu ERNIE/Wenxin, Zhipu GLM, iFlytek, and Tencent Hunyuan.
• People leadership: experience mentoring or onboarding peers; able to manage and delegate, review work, and give structured feedback to junior team members working on AI Automation.
• Excellent communication and documentation skills to align stakeholders, write clear specs/runbooks, and deliver effective training.

What does high performance look like?

• You deliver automations that measurably improve time, cost, and quality with clear before/after data.
• Your backlog and roadmap reflect sharp prioritization and fast iteration; pilots graduate or retire quickly.
• You run disciplined experiments, put practical guardrails in place, and keep production workflows stable with low error rates.
• Your Senior AI Automation Analyst grows into a capable builder/analyst under your guidance, and teams adopt your solutions; usage, satisfaction, and ROI demonstrate sustained value.

We are looking for individuals who are:

• Game Changers—Challenge assumptions, share new ideas, reassess plans with realistic timelines, and pursue improvements that drive results.
• Data Fanatics—Use data to understand problems, make unbiased decisions, and track effects over time.
• Partner Obsessed—Communicate clearly, listen actively, and deliver outcomes that exceed expectations.
• Team of Doers—Uplift teammates, take initiative, support improvements, and hold yourself accountable.

What is the hiring process?

• Initial phone interview with Pattern's talent acquisition team.
• Hiring manager interview, including a short session to have practical discussion and automation walkthrough (can be your past work or a light take-home after interview).
• Behavioral interview with cross functional leader and senior leader.
• Top grading interview.
• Executive review.
• Offer.

How can I stand out as an applicant?

• Bring examples of shipped automations with quantified impact; share flow diagrams (n8n/MCP/Zapier), dashboards, or enablement materials.
• Be ready to discuss discovery, prioritization, guardrails, cost control, and how you drive adoption.
• Show how you would make a difference at Pattern across our marketplaces and product pillars.
• Highlight any side projects related to AI, automation, or analytics.

Responsibilities

• Develop both long-term and short-term strategic plans to drive innovation, technology, and automation within advanced manufacturing systems and facilities.
• Assess, refine, and optimize operational workflows, processes, and controls to enhance productivity, boost quality, and reduce costs through continuous improvement.
• Lead and oversee manufacturing operations reengineering projects by collaborating closely with local operational teams.
• Identify, recommend, and implement the most suitable manufacturing practices and automation solutions for equipment, systems, tools, and facilities to maintain a competitive edge.
• Keep abreast of the latest trends and developments in manufacturing, engineering, and automation technologies.
• Mentor and develop a team of engineering professionals to support ongoing business growth.

Requirements

• Bachelor's or Master's degree in Manufacturing, Mechanical, Industrial, Automation Engineering, or a related field.
• At least 10 years' proven experience in leading major manufacturing engineering projects and implementing automation solutions.
• Experience in the battery industry is a plus.
• Strong business sense, analytical skills, and financial acumen.
• Exceptional collaboration, communication, and change management abilities.
• Proficient in English and Chinese, including Mandarin.
• Willingness to travel frequently to Mainland China and Southeast Asia.

Candidate with more experience will be considered as Assistant Director, Manufacturing Automation Technology.

We offer attractive remuneration package, 5-day work week and long-term career development opportunities to the right candidate. Please send your full resume with current and expected salary by clicking "Apply".

We are an equal opportunity employer. The information provided by you will be treated in strict confidence and used for recruitment purpose only. All personal data collected during the application process will be kept for 12 months after its completion, and will be destroyed thereafter.

Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club's IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club's exploitation of the public cloud.
• Manage the complete lifecycle of the Club's IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club's colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• Develop and implement HKJC's network automation architecture and strategy. Directly engage with IT peers and service consumers to ensure that automation initiatives align with overall IT and business objectives
• Provide cost-effective, high-quality, high-performance, and robust automated network solutions and services to meet the Club's business needs, balancing complexity, standardisation, and TCO. Maintain alignment of automation services with business strategies and objectives
• Drive the adoption of best practice frameworks and industry standards to ensure best-in-class delivery of automated network solutions and services, including driving multi-vendor automation (Cisco, Huawei, Fortinet, etc.) using tools such as Ansible, Python, Terraform, NSO, or similar tools
• Collaborate with vendors and other external service providers to design, plan, implement, and upgrade network automation tools, platforms, and workflows. Ensure the delivery of high-quality, automated network services and solutions. Manage suppliers to ensure compliance with the agreed service levels
• Collaborate with cross-functional teams, including IT, security, operations, business, and management, to ensure automation solutions are effective and meet all stakeholder needs. Ensure the overall architecture and standards for network automation align with Enterprise Architecture and development lifecycle activities. Contribute to the continuous improvement of automation delivery methods and service level standards
• Establish and enforce automated network security measures to protect the HKJC's systems and data. Work in cooperation with the Information Security Department to ensure network automation solutions and services comply with established information security standards and practices
• Stay up to date with the latest industry trends and best practices, and identify improvement opportunities for network enhancements and upgrades
• Provide guidance, coaching and mentoring for the necessary resources required to attain and maintain zero major system outage during prime business hours against defined availability targets of core betting systems
• Create and foster a diverse and inclusive culture with trust and respect to attract, develop and retain talents. Serve as a role model to support cross-team/division/department efforts and model collaborative behaviours. Inspire the team to bring forward ideas and solutions to empower the people to accelerate business success

About You

You should have:

• A university degree with a strong technical background, particularly in Information Technology/Computer Science or related Network Security
• 10+ years of hands-on experience with Cisco network hardware, including routers, switches, and security appliances
• A holder of a CCIE certification or equivalent is preferred
• Design, install and configure Cisco ACI spine and Leaf switches in the data centre. Design multisite ACI fabric, including BD, EPG, Switch profiles, and VMM integration
• Highly self-motivated and directed
• Excellent attention to detail
• Ability to effectively prioritise and execute tasks in a high-pressure environment. Willingness to coach and train colleagues
• Vendor Management Change Management
• Good command of Chinese and English (in both spoken and written)
• Experience with Huawei router and switch is an advantage
• Knowledge of SD-WAN technologies for large-scale enterprise deployments. Experience with Cisco ACI data centre platform, including policy development and administration
• Knowledge and experience with networking protocols and configurations, including OSPF, BGP, HSRP, multicast, SIP, QoS, VLANs, and MPLS
• 2-3 yrs of experience or good understanding of Firewalls (e.g. Paolo Alto, Fortinet, CheckPoint)
• 2-3 yrs of experience or good understanding of Wireless Technologies (e.g. Aurba MC, Cisco ISE)
• Experience with the design of physical networks, including fibre and copper cabling
• Knowledge and experience with network management systems

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Company Description: A leading integrated telecom and information technology system integration provider serving residential and enterprise clients across Hong Kong, Macau, and Mainland China.

Location: Kwai Chung Office

Nature: Permanent

Job Title: Assistant Manager – ServiceNow Operations and Automation

Responsibilities

• Drive the continuous enhancement of service efficiency by implementing workflow automation and optimization initiatives within the Service Desk environment.

• Lead the design, development, and maintenance of scripting and Robotic Process Automation (RPA) solutions (e.g., UiPath, Power Automate) to automate repetitive IT support tasks.

• Oversee the maintenance and development of the ServiceNow platform, focusing on modules like CMDB, incident, and change management to ensure business continuity and efficiency.

• Mentor and oversee a team of over 40 IT service desk agents, providing coaching, performance reviews, and training to ensure high-quality support.

• Develop and maintain a comprehensive ServiceNow knowledge base and standardized operating procedures (SOPs) for varied customer environments.

• Ensure the timely resolution of all IT incidents and requests, strictly adhering to agreed-upon Service Level Agreements (SLAs).

• Conduct periodic quality checks and analyze performance metrics to ensure compliance with ITIL standards, internal protocols, and Key Performance Indicators (KPIs).

• Manage customer escalations and implement corrective action plans, leveraging technical insights to address and prevent recurring issues.

Requirements

• Hold a Bachelor's degree in Information Technology or a closely related discipline.

• Possess a minimum of three to five years of hands-on IT support experience, with at least one year in a supervisory or team lead capacity.

• Demonstrate strong working knowledge of the ITIL and ITSM frameworks, with specific, practical experience using ServiceNow.

• Experience in utilizing AI and RPA technologies to enhance service desk operations is strongly preferred, such as with tools like UiPath, UiBot, or Power Automate.

• Background or education in programming logic (e.g., scripting, basic coding) to assist in problem-solving and process automation is a preferred advantage.

• Proficiency in both English and Cantonese is required; fluency in Mandarin is a plus.

• Be skilled in root cause analysis to identify and address recurring operational issues promptly.

• Ability to be flexible regarding shift adjustments and occasional non-office hour duties to support operations.