76 Automotive Manager jobs in Hong Kong

Technical Manager - Automotive and Industrial

Canonical

Posted 10 days ago

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Technical Manager - Automotive and Industrial

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Technical Manager - Automotive and Industrial

8 months ago Be among the first 25 applicants

Join to apply for the Technical Manager - Automotive and Industrial role at Canonical

We have created a role for a Technical Manager, Automotive and Industrial with a passion for open source and precision engineering. Today, Canonical is providing secure and reliable products to our industrial and automotive partners. Our solutions are bridging the gap between Open-Source innovation and industry specific requirements represented by stringent certification processes. Our goal is to enable industries such as automotive to leverage our open source portfolio. From the factory to the cloud by way of the car, we are committed to providing the most secure and advanced platform for automotive innovation.

Your role will include the ability to grow, lead a team of dedicated engineers aiming at adaptating our products to automotive and industrial specific requirements. You will represent Canonical and Ubuntu in the industrial and automotive community and standards consortia. You and your team will make sure our products and ways of working are supporting standards addressing processes, cyber-security and safety concerns such as described by (but not limited to) IEC 65108, ISO9001 and Automotive specific ISO 21434 UNECE R155 & R156, ISO26262 ASIL (from B to D) or ASPICE. At the same time, we aim at enhancing the delivery quality, security and developer experience where you will be expected to lead, challenge, and positively influence the culture and work with your team on strategy and execution. You will report directly to our Vice President of Engineering Excellence and work closely with the Automotive Product Manager to define and execute a vision and roadmap for automotive at Canonical.

Location: This is a Globally remote role

What you'll do

  • Work with Product Management to refine the vision and strategy for automotive at Canonical
  • Define and execute an engineering roadmap for the automotive team at Canonical
  • Represent Ubuntu and Canonical in the automotive community, in front of customers, partners and consortia
  • Build and lead a globally distributed team of engineers and coordinate, guide and oversee their work
  • Develop skills through coaching, feedback and hands-on technical leadership
  • Set and manage expectations with other engineering teams, senior management, and external stakeholders
  • Advocate and advance modern, agile software development practices
  • Help develop and evangelize great engineering and organizational practices
  • Grow a healthy, collaborative engineering culture in line with the company values
  • Work from home with international travel twice a year, up to two weeks at a time, for company events

Who you are

  • You have a strong software engineering, Linux, and open source background
  • You have knowledge of automotive and industry standards such as ISO21434, ISO26262, SOTIF, IEC 65108, and ideally have led product development initiatives that fulfilled compliance with one or more of the mentioned standards
  • You have in-depth knowledge in Linux packages and embedded development
  • You have experience in C/C++ and Python programming
  • You have practical experience in automotive, including functional safety, embedded systems, cloud and related software trends
  • You have experience leading, managing, coaching and mentoring software developers
  • You have a track record of timely delivery and high quality software
  • You love developing and growing people and have a track record of doing it
  • You have experience working in an agile development environment

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.

In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.

  • Fully remote working environment - we've been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at 'sprints'
  • Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Software Engineering Manager, Ubuntu Gaming Software Engineering Manager - Sustaining Engineering Ubuntu Enablement - Software Engineering Manager Software Engineering Manager - Desktop and Embedded Linux Optimisation Software Engineering Manager - Ubuntu Linux Kernel Linux Engineering Manager - Optimisation for Latest Hardware Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon Linux Enablement - Software Engineering Manager Accenture Song - Digital Product Delivery Manager Technical Project Manager (Exchange/Trading Platform) (Remote) Sales Engineer/Solutions Engineer/Solutions Architect

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Technical Manager - Automotive and Industrial

Hong Kong, Hong Kong Canonical

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Technical Manager - Automotive and Industrial

Join to apply for the Technical Manager - Automotive and Industrial role at Canonical

Continue with Google Continue with Google

Technical Manager - Automotive and Industrial

8 months ago Be among the first 25 applicants

Join to apply for the Technical Manager - Automotive and Industrial role at Canonical

We have created a role for a Technical Manager, Automotive and Industrial with a passion for open source and precision engineering. Today, Canonical is providing secure and reliable products to our industrial and automotive partners. Our solutions are bridging the gap between Open-Source innovation and industry specific requirements represented by stringent certification processes. Our goal is to enable industries such as automotive to leverage our open source portfolio. From the factory to the cloud by way of the car, we are committed to providing the most secure and advanced platform for automotive innovation.
Your role will include the ability to grow, lead a team of dedicated engineers aiming at adaptating our products to automotive and industrial specific requirements. You will represent Canonical and Ubuntu in the industrial and automotive community and standards consortia. You and your team will make sure our products and ways of working are supporting standards addressing processes, cyber-security and safety concerns such as described by (but not limited to) IEC 65108, ISO9001 and Automotive specific ISO 21434 UNECE R155 & R156, ISO26262 ASIL (from B to D) or ASPICE. At the same time, we aim at enhancing the delivery quality, security and developer experience where you will be expected to lead, challenge, and positively influence the culture and work with your team on strategy and execution. You will report directly to our Vice President of Engineering Excellence and work closely with the Automotive Product Manager to define and execute a vision and roadmap for automotive at Canonical.
Location: This is a Globally remote role
What you'll do

  • Work with Product Management to refine the vision and strategy for automotive at Canonical
  • Define and execute an engineering roadmap for the automotive team at Canonical
  • Represent Ubuntu and Canonical in the automotive community, in front of customers, partners and consortia
  • Build and lead a globally distributed team of engineers and coordinate, guide and oversee their work
  • Develop skills through coaching, feedback and hands-on technical leadership
  • Set and manage expectations with other engineering teams, senior management, and external stakeholders
  • Advocate and advance modern, agile software development practices
  • Help develop and evangelize great engineering and organizational practices
  • Grow a healthy, collaborative engineering culture in line with the company values
  • Work from home with international travel twice a year, up to two weeks at a time, for company events
Who you are
  • You have a strong software engineering, Linux, and open source background
  • You have knowledge of automotive and industry standards such as ISO21434, ISO26262, SOTIF, IEC 65108, and ideally have led product development initiatives that fulfilled compliance with one or more of the mentioned standards
  • You have in-depth knowledge in Linux packages and embedded development
  • You have experience in C/C++ and Python programming
  • You have practical experience in automotive, including functional safety, embedded systems, cloud and related software trends
  • You have experience leading, managing, coaching and mentoring software developers
  • You have a track record of timely delivery and high quality software
  • You love developing and growing people and have a track record of doing it
  • You have experience working in an agile development environment
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
  • Fully remote working environment - we've been working remotely since 2004!
  • Personal learning and development budget of 2,000USD per annum
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Parental Leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues at 'sprints'
  • Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Engineering and Information Technology
  • Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Software Engineering Manager, Ubuntu Gaming Software Engineering Manager - Sustaining Engineering Ubuntu Enablement - Software Engineering Manager Software Engineering Manager - Desktop and Embedded Linux Optimisation Software Engineering Manager - Ubuntu Linux Kernel Linux Engineering Manager - Optimisation for Latest Hardware Software Platform Engineering Manager - Ubuntu for Next-Gen Silicon Linux Enablement - Software Engineering Manager Accenture Song - Digital Product Delivery Manager Technical Project Manager (Exchange/Trading Platform) (Remote) Sales Engineer/Solutions Engineer/Solutions Architect

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Customer Service Manager

Plotio Financial Group Limited

Posted 10 days ago

Job Viewed

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Job Description

Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

Key Responsibilities
  • Manage a team of up to 20 staff members.
  • Handle customer inquiries related to account opening, market information, and complaints professionally.
  • Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
  • Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
  • Ensure proper documentation and storage of client documents.
  • Manage communication with internal and external parties.
  • Lead process improvements and customer service projects.
  • Gather customer feedback and recommend improvements.
Requirements
  • Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
  • Fluent in English, Mandarin (mandatory), and Cantonese.
  • Proficient in Microsoft Word, Excel, and Chinese Word Processing.
  • Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
  • Attention to detail, mature, patient, responsible.
  • Knowledge of AI is preferred.
  • Immediate availability is an advantage.
What We Offer
  • 5-day work week
  • Medical scheme
  • Bank holidays
  • Life insurance
  • Performance bonus
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Other
  • Job function: Sales and Human Resources

This job is still active and accepting applications.

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Customer Service Manager

Avenir Group

Posted 10 days ago

Job Viewed

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Job Description

1 day ago Be among the first 25 applicants

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Direct message the job poster from Avenir Group

  • VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
  • Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
  • Handle customer enquiries, advices and suggestions via telegram, email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
  • KYC/KYB exp. is preferred
  • Handle customer complaints, any special cases or ad hoc tasks.

** Senior team leader will require exp. in leading CS/key account team

Requirements:

  • College degree or above.
  • Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
  • Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
  • Detail-minded and able to take ownership to resolve client issues.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
  • Positive about the crypto industry.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service

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Senior Executive/ Executive, Operations-Customer Services Executive Director, Cash Product and Implementation Manager, Transaction Banking VP, Branch Business Manager (Licensed), Consumer Banking Group Senior Manager, Affluent Propositions (HK) Assistant Manager, Passenger Services Standard and Training Specialist, Know Your Customer, SME Banking

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Client Service Manager

Kowloon, Kowloon Citigroup

Posted 2 days ago

Job Viewed

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Job Description

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we have been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Citi's **Treasury and Trade Solutions (TTS)** provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We are currently looking for a high caliber professional to join our team as Client Service Manager based in Kowloon, HK. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
**In this role, you are expected to:**
The Customer Account Specialist serves as the Clients' primary contact. They provide operational account management at a corporate client level. The main responsibility is to maintain, strengthen and grow the ongoing relationship with Commercial Card Clients following set up by the implementation team and provide a single access window for client queries and concerns.
+ Ensure a Seamless Transition from Implementation into Business As Usual for new programmes
+ Be a single point of contact, Post Implementation for Clients and their Program Administrators (PA)
+ Drive consistently high levels of client satisfaction
+ Continually increase their own knowledge and understanding of the clients' card program
+ Leverage existing relationships to drive expansion of issuance among current programs
+ Create opportunities for proactive program improvement in concert with Account Management and other functional areas
+ Frequent proactive client communication. Lead regular conference calls. Schedule, organise and lead regular client service reviews in collaboration with Account Management and other functional areas where relevant
+ Influence the client to ensure that their programme operates optimally for both them and Citi
+ Day-to-day issue resolution with key contacts at the client's organization
+ Issue Escalation - Taking ownership of issues and coordinating fast resolution
+ Addressing the root causes of any recurring issues with Citi and Client functions
+ Assist the Call Centre and Back Office functions with day-to-day cardholder problem resolution - very little direct contact with cardholders
+ Reconciliation of client financials relating to inbound payment files for onward crediting to individual cardholders
+ Managing clients stock of plastic cards (if client specific) and associated collaterals related to card issuance by proactively tracking actual usage against client projections
+ Identify trends and carry out margin analysis to ensure smooth operation of the program
+ Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with our clients to reduce errors, bottlenecks and ultimately, costs
+ Identify areas to cross sell cards products / solutions to existing clients and work with the Citi teams to develop these leads.
+ Grow programmes through new countries, changes to scope, additional spend types
+ Programme Maintenance
+ Ongoing Programme Analysis
+ Engage and coordinate relevant Citi resources as needed to support the Client e.g. Operations, Product, implementations.
**Development Value:**
+ Cards business dynamics and Experience of a fast growing Corporate Card business.
+ Client relationship management (both over the phone and face to face)
+ Planning and execution skills relating to customer portfolios
+ Customer management skills (large corporate clients)
+ Exposure to Product Management, Front and Back Office, Operational functions
+ Analytical skills (service data, programme performance data, expansion opportunities)
+ Progression to CAS Roles serving the largest clients/Account Management roles
**As a successful candidate, you would ideally have the following skills and exposure:**
**Knowledge/Experience:**
+ Excellent Customer Service skills
+ Strong experience of Managing and developing client relationships
+ Track record of driving incremental sales in existing relationships
+ Knowledge of credit and debit card markets, products and processes
+ Operations/Customer Service experience
**Skills:**
+ Excellent Presentation & Communication Skills
+ Highly fluent in English
+ Advantageous to be fluent in French and German
+ Highly articulate, with influential verbal skills and precise written skills
+ Strong people skills
+ Strong MS Office and system skills
+ Analytical & methodical approach
+ Highly numerate
+ Effectively priorities time & manage deadlines
**Qualifications:**
+ Bachelor's/University degree or equivalent experience
+ 5-8 years of relevant experience
+ Candidates must be customer-oriented
+ Self-motivated, highly energetic, analytical problem solvers, and possess good relationship management skills, keen attention to detail and excellent time management skills.
**Competencies**
+ Ability to work in a pressured environment and multi-task is essential.
+ Must be proactive and prepared to investigate issues on own initiative with the minimum of information.
+ Excellent communication skills & ability to communicate at all levels.
+ Self-motivated and demonstrate high level of initiative.
+ Display a high level of attention to detail
+ Team player
+ Self-motivated, highly energetic, analytical problem solvers, and possess strong relationship management skills, keen attention to detail and excellent time management skills.
+ Candidates must be customer-oriented
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today.**
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Customer Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Customer Service Manager

Hong Kong, Hong Kong Plotio Financial Group Limited

Posted 1 day ago

Job Viewed

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Job Description

Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

Key Responsibilities
  • Manage a team of up to 20 staff members.
  • Handle customer inquiries related to account opening, market information, and complaints professionally.
  • Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
  • Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
  • Ensure proper documentation and storage of client documents.
  • Manage communication with internal and external parties.
  • Lead process improvements and customer service projects.
  • Gather customer feedback and recommend improvements.
Requirements
  • Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
  • Fluent in English, Mandarin (mandatory), and Cantonese.
  • Proficient in Microsoft Word, Excel, and Chinese Word Processing.
  • Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
  • Attention to detail, mature, patient, responsible.
  • Knowledge of AI is preferred.
  • Immediate availability is an advantage.
What We Offer
  • 5-day work week
  • Medical scheme
  • Bank holidays
  • Life insurance
  • Performance bonus
Additional Information
  • Seniority level: Mid-Senior level
  • Employment type: Other
  • Job function: Sales and Human Resources

This job is still active and accepting applications.

#J-18808-Ljbffr
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Customer Service Manager

Hong Kong, Hong Kong Avenir Group

Posted 18 days ago

Job Viewed

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Job Description

1 day ago Be among the first 25 applicants

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Direct message the job poster from Avenir Group

  • VIP / Institutional account services/ CS preferred , Crypto related exp. is a MUST
  • Handle Telegram , back office tickets, and provide 7*24h online enquiries and email/call replies services to customers.
  • Handle customer enquiries, advices and suggestions via telegram, email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
  • Multiple product lines support exp. is preferred, for example futures product, crypto wallet, earn product etc.
  • KYC/KYB exp. is preferred
  • Handle customer complaints, any special cases or ad hoc tasks.

** Senior team leader will require exp. in leading CS/key account team

Requirements:

  • College degree or above.
  • Proficient in written and spoken English & Simplified Chinese (Mandarin) . Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
  • Minimum 3 year experience in customer service or key account management, preferably in finance or crypto industry. Outstanding recent graduates are also welcome to apply.
  • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
  • Detail-minded and able to take ownership to resolve client issues.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for customer service industry and can accept to work under different work shifts, including night shift, overnight shift.
  • Positive about the crypto industry.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service

Referrals increase your chances of interviewing at Avenir Group by 2x

Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .

Senior Executive/ Executive, Operations-Customer Services Executive Director, Cash Product and Implementation Manager, Transaction Banking VP, Branch Business Manager (Licensed), Consumer Banking Group Senior Manager, Affluent Propositions (HK) Assistant Manager, Passenger Services Standard and Training Specialist, Know Your Customer, SME Banking

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About the latest Automotive manager Jobs in Hong Kong !

Customer Service Manager (CSM)/Service Program Manager (SPM)

HCLTech

Posted 7 days ago

Job Viewed

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Job Description

Direct message the job poster from HCLTech

HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

___

The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as:

  • Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure client's services and performance are aligned with the Customer’s business plans
  • Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.

Responsibilities include:

  • Business Relationship and Governance Management:
  • Relationship Management
  • Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
  • Manage Customer enablement duties such as portal overview, training, access requests and ongoing Customer needs.
  • Operational / Performance Management
  • Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
  • Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
  • In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
  • Identify ongoing benefits, opportunities, and innovation for continual service improvement

Skills and Qualifications

  • 2-3 years of related service management experience
  • Strong organizational, presentation, and problem-solving skills
  • Demonstrated experience with verbal and written communication
  • Business and Financial acumen
  • Ability to communicate with multiple levels of leadership
  • Preferred ITIL v4 Foundation Certification
  • Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

Preferred:

ITIL Foundation Certification

Project Management Related Certifications

Lean Six Sigma Yellow Belt Certification, Qwik solver or Equivalent education.

Why Us?

  • We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
  • Our company is extremely diverse with 165 nationalities represented
  • We offer the opportunity to work with colleagues across the globe
  • We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
  • We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkC
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

Get notified about new Service Manager jobs in Hong Kong, Hong Kong SAR .

Service Quality Manager - Cards & Unsecured Lending (Assistant) Service Management Manager (ToB) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Service Manager - IT System ( Global IT Solutions firm) Service Excellence Manager/ AM, Insurance Operations Assistant Manager, Customer Relationship Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Quality Manager (Cargo Terminal Services) Claim Service Manager - Hang Seng Insurance (HK) Customer Relationship Manager (Customer Contact Centre) (HK) Regional Assistant Infrastructure Manager, APAC Solution Manager - ICT/Solutions Operations (Global Tech | Presales | 60k+ with 4-8m Bonus) Information Technology Service Delivery Manager Assistant Client Service Manager - Private Banking Department (HK) Assistant Customer Business Support Manager (Ref. No. CS-CIBD-ACBSM-LI) Logistics Executive (6-month contract; Maternity cover) Technical Manager (Security Operations) | HKD 850K - 1.1M | Inhouse + Perm Technical Service Manager, Network Security Senior Manager, Retail Banking Services, Operations

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Customer Service Manager (CSM)/Service Program Manager (SPM)

Hong Kong, Hong Kong HCLTech

Posted 6 days ago

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Job Description

Direct message the job poster from HCLTech

HCLTech , one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

___

The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as:

  • Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure client's services and performance are aligned with the Customer’s business plans
  • Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.

Responsibilities include:

  • Business Relationship and Governance Management:
  • Relationship Management
  • Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.
  • Manage Customer enablement duties such as portal overview, training, access requests and ongoing Customer needs.
  • Operational / Performance Management
  • Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.
  • Review Key Performance Indicators (KPIs) and provide action plans, when necessary.
  • In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.
  • Identify ongoing benefits, opportunities, and innovation for continual service improvement

Skills and Qualifications

  • 2-3 years of related service management experience
  • Strong organizational, presentation, and problem-solving skills
  • Demonstrated experience with verbal and written communication
  • Business and Financial acumen
  • Ability to communicate with multiple levels of leadership
  • Preferred ITIL v4 Foundation Certification
  • Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

Preferred:

ITIL Foundation Certification

Project Management Related Certifications

Lean Six Sigma Yellow Belt Certification, Qwik solver or Equivalent education.

Why Us?

  • We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees
  • Our company is extremely diverse with 165 nationalities represented
  • We offer the opportunity to work with colleagues across the globe
  • We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
  • We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique sparkC
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

Get notified about new Service Manager jobs in Hong Kong, Hong Kong SAR .

Service Quality Manager - Cards & Unsecured Lending (Assistant) Service Management Manager (ToB) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Service Manager - IT System ( Global IT Solutions firm) Service Excellence Manager/ AM, Insurance Operations Assistant Manager, Customer Relationship Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Quality Manager (Cargo Terminal Services) Claim Service Manager - Hang Seng Insurance (HK) Customer Relationship Manager (Customer Contact Centre) (HK) Regional Assistant Infrastructure Manager, APAC Solution Manager - ICT/Solutions Operations (Global Tech | Presales | 60k+ with 4-8m Bonus) Information Technology Service Delivery Manager Assistant Client Service Manager - Private Banking Department (HK) Assistant Customer Business Support Manager (Ref. No. CS-CIBD-ACBSM-LI) Logistics Executive (6-month contract; Maternity cover) Technical Manager (Security Operations) | HKD 850K - 1.1M | Inhouse + Perm Technical Service Manager, Network Security Senior Manager, Retail Banking Services, Operations

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Technical Service Manager, Network Security

OCBC

Posted 10 days ago

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Job Description

Technical Service Manager, Network Security Technical Service Manager, Network Security

2 days ago Be among the first 25 applicants

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  • Administration on F5 load balance ASM, Fortigate, Paloalto
  • Act as the 1st line of Response Team to Network and Security issues and Perform Cyber Defence from intruders’ attacks
  • To implement on enhance IT security system from Group requirements
  • Support the daily operations of the security section
  • Security Implementation on IPS/IDS and firewall
  • Handle cyber threat analysis, and anti-DDos service
  • Assist on vulnerability assessment and system hardening of corporate systems and provide advisory service from a security perspective on new systems

Requirements

  • University degree / Diploma holder in Information Technology or related disciplines
  • 3 years or above in IT security management or network design & administration
  • Certified in CISSP, CISA, CISM or other recognized certificate is an advantage
  • Basic knowledge on security project administration and coordination
  • Experience from banking / financial institutions are preferred
  • Knowledge in IT risk management or network / firewall administration
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Banking

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Get notified about new Technical Services Manager jobs in Hong Kong, Hong Kong SAR .

Data Engineering Manager (Hands-on leadership role)

Wan Chai District, Hong Kong SAR 2 months ago

Technical Manager (Security Operations) | HKD 850K - 1.1M | Inhouse + Perm Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Engineering Lead / Manager, Growth & Ecosystem Technical Project Manager - Contact Centre | Contract

Wan Chai District, Hong Kong SAR 3 days ago

Digital Solutions, Technical Lead (Internal Grade: Manager) Network Project Manager with Financial Services & Low Latency Background

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