What Jobs are available for Automotive Manager in Hong Kong?

入職要求︰

• 持香港認可社會工作學位,需為註冊社工
• 具5年或以上相關工作經驗 (如年資不足可考慮為副主管)
• 具社區服務工作經驗優先
• 中、英文書寫能力良好
• 獨立主動、責任心強、對工作熱誠、人際關係良好

職責:

• 擔任計劃主管,管理中心事務,推行各項相關服務
• 需輪班工作
• 工作地點:深水埗

申請程序:

上述職位以合約制聘請,有意者請親繕履歷及列明要求待遇,

• 按即時申請;或
• 郵寄至元朗凹頭博愛醫院賽馬會護理安老院大樓董事局人力資源部收,信內及信封面請註明申請的職位及職位編號 (Ref:SSPECLR/SM);或
• 傳真至

(因服務對象包括兒童,本院要求準僱員入職前進行性罪行定罪紀錄查核,申請人所提供的資料將予保密及只作招聘有關職位用途)

• 持香港認可社會工作學位,需為註冊社工
• 擔任計劃主管,管理中心事務,推行各項相關服務
• 具5年或以上相關工作經驗 (如年資不足可考慮為副主管)
• 具社區服務工作經驗優先
• 中、英文書寫能力良好
• 獨立主動, 責任心強, 對工作熱誠, 人際關係良好
• 需輪班工作
• 工作地點: 深水埗

(因服務對象包括兒童,本院要求準僱員入職前進行性罪行定罪紀錄查核,申請人所提供的資料將予保密及只作招聘有關職位用途)

上述職位以合約制聘請,有意者請親繕履歷及列明要求待遇寄元朗凹頭博愛醫院賽馬會護理安老院大樓董事局人力資源部收或傳真至 或電郵至(請註明申請職位編號及地區)

Service Manager, Bancassurance

Location: Hong Kong

Permanent

Full time

Onsite working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you'll help us make health happen

• Established and led a high-performing service team, fostering a customer-focused and collaborative culture aligned with Bupa's values.
• Coached and mentored team members, serving as a role model and ambassador for professional excellence.
• Managed service delivery and performance, overseeing general queries, pre-authorisation, concierge, and private client services.
• Monitored key service metrics including First Call Resolution, email responsiveness, and overall service quality.
• Handled complex customer escalations and ensured timely, effective resolutions while enhancing the overall customer experience.
• Built strong stakeholder relationships, especially within bancassurance partnerships, ensuring compliance with regulatory standards.

Key Skills/Qualifications needed for this role:

• Bachelor's degree or equivalent preferred.
• Pass in IIQE Paper I and II needed to apply insurance agent license with Hong Kong Insurance Authority (HKIA). Your academic qualification must meet the requirement from HKIA.
• Complete the required CPD hours recognised by HKIA to maintain/renew a valid individual insurance agent license with HKIA.
• Proven leadership and coaching ability, with a track record of building high-performing teams and fostering accountability.
• Strong decision-making and problem-solving skills, with a hands-on approach and commitment to leading by example.
• Excellent communication and interpersonal skills, experienced in driving process improvements and achieving business KPIs.
• Fluency in English and Cantonese, with excellent written English. Great Mandarin is a plus.
• Proven experience in IPMI or transferable expertise is an advantage.
• Sound knowledge of Bupa Global processes is a strong advantage.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Ref.: RS/

• Degree in Social Work or above
• 5 passes in HKCEE/HKDSE (incl. Eng (Syl B) and Chin)
• At least 5 years Post degree working experience in rehabilitation service for people with disability or ex-mental illness
• With experience of Employment Service for people with disability as priority
• Positive thinking, excellent leadership and team work skill, outgoing personality and initiative
• To lead a team of staff to secure employment for people with disability and ex-mental illness
• In-charge of Supported Employment Training Team to monitor performance of employment service as a whole
• Working Place: (Day Service) Wan Chai

Enquiries

Service Manager - Bancassurance

Job Description:

Service Manager, Bancassurance

Location: Hong Kong

Permanent

Full time

Onsite working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

How you'll help us make health happen

• Established and led a high-performing service team, fostering a customer-focused and collaborative culture aligned with Bupa's values.
• Coached and mentored team members, serving as a role model and ambassador for professional excellence.
• Managed service delivery and performance, overseeing general queries, pre-authorisation, concierge, and private client services.
• Monitored key service metrics including First Call Resolution, email responsiveness, and overall service quality.
• Handled complex customer escalations and ensured timely, effective resolutions while enhancing the overall customer experience.
• Built strong stakeholder relationships, especially within bancassurance partnerships, ensuring compliance with regulatory standards.

Key Skills/Qualifications needed for this role:

• Bachelor's degree or equivalent preferred.
• Pass in IIQE Paper I and II needed to apply insurance agent license with Hong Kong Insurance Authority (HKIA). Your academic qualification must meet the requirement from HKIA.
• Complete the required CPD hours recognised by HKIA to maintain/renew a valid individual insurance agent license with HKIA.
• Proven leadership and coaching ability, with a track record of building high-performing teams and fostering accountability.
• Strong decision-making and problem-solving skills, with a hands-on approach and commitment to leading by example.
• Excellent communication and interpersonal skills, experienced in driving process improvements and achieving business KPIs.
• Fluency in English and Cantonese, with excellent written English. Great Mandarin is a plus.
• Proven experience in IPMI or transferable expertise is an advantage.
• Sound knowledge of Bupa Global processes is a strong advantage.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type:

Full time

Job Area:

Delivery and Operations

Locations:

The Quayside

Employee mentoring programme, Free flu jabs, Referral programme, Health & wellbeing programme, Cycle to work scheme, Company pension, Gym membership, Financial planning services

Work Location:Tsuen Wan

Responsibilities:

• Supervise the service team to handle customer enquiries in a professional manner to achieve service standard
• Resolve customer feedbacks / complaints, and provide quality service to customers
• Build standard workflow and CS script as company SOP to achieve annual budget
• Assist in policy implementation, system set up, testing & enhancement
• Work closely with internal & external stakeholders to maintain a good relationship
• Consolidate and compile statistical reports on customer first-hand feedback to management for business or branding insights
• Coordinate and manage customer service projects and initiatives as required by management

Skills and Experience:

• Tertiary education in any disciplines
• 5+ years of solid experience in CS operations, preferably in automotive industry
• Customer-oriented with excellent communication and interpersonal skills
• Strong organizational and Strong organizational and multitasking skills
• Capable to work under pressure and tight schedule
• Good command of spoken Cantonese and Putonghua

We offer a competitive remuneration package to the right candidate. Interested candidates please send your resume with present and expected salary by clicking "Apply Now" button for submission.

For more information about us, please visit our website:

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Group.  The Group will retain their applications for a maximum period of one year and may refer suitable applicants to other vacancies within the Group.

The IT Manager – Application Services Manager oversees the delivery of 60+ IT systems supporting all areas of TAL Apparel. Acting as Scrum Master, this middle management role leads multiple cross-functional teams—Product Owners, System Analysts, Developers, and QA—to deliver high-quality, business-aligned software solutions.

Key Responsibilities:

Agile Project Delivery

• Lead agile teams to deliver projects on time and within scope.
• Facilitate Scrum ceremonies and clear obstacles to progress.
• Align deliverables with business and technical needs.

Team Leadership & Development

• Manage, mentor, and develop team members.
• Set objectives, evaluate performance, and support career growth.
• Plan workloads and drive team capability improvements.

Quality & Process Management

• Oversee the end-to-end SDLC.
• Enforce coding, testing, and documentation standards.
• Implement best practices for QA, automation, and CI/CD.

Stakeholder Communication

• Coordinate with Product Owners and business/IT stakeholders on requirements.
• Communicate progress, risks, and timelines effectively.

Continuous Improvement

• Promote agile, DevOps, and productivity initiatives.
• Lead retrospectives and drive process improvements.
• Encourage innovation and use of modern technologies.

Qualifications:

• Bachelor's or Master's in Computer Science or related field.
• 8+ years in software development; 5+ in Scrum Master/delivery management roles.
• Knowledge of SDLC, Agile/Scrum, DevOps, CI/CD, and software quality practices.
• Proven people management, coaching, and stakeholder communication skills.
• Certified Scrum Master, PMP-Agile, or equivalent (preferred).

About the role

We are seeking a Customer Service Manager to join our dynamic team at Fire Rock International (HK) Limited' in Central and Western District. As a full-time position, this role is responsible for providing exceptional customer service and managing a team of customer service representatives to ensure the highest levels of client satisfaction.

What you'll be doing

• Overseeing the day-to-day operations of the customer service team to ensure efficient and effective service delivery
• Responding to and resolving complex customer inquiries and complaints in a timely and professional manner
• Monitoring and evaluating team performance, providing coaching and feedback to drive continuous improvement
• Developing and implementing customer service strategies and policies to enhance the overall customer experience
• Collaborating with other departments to identify and address customer pain points
• Generating detailed reports on customer service metrics and trends to inform business decisions
• Participating in the recruitment, training and development of customer service representatives

What we're looking for

• Minimum 5 years of experience in a client-facing customer service role, preferably within the administration and office support industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent communication, problem-solving and decision-making abilities
• In-depth knowledge of customer service best practices and techniques
• Proficiency in using CRM systems and data analysis tools
• A customer-centric mindset and a genuine passion for delivering exceptional service

What we offer

At Fire Rock International (HK) Limited', we value our employees and are committed to their professional development and well-being. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our collaborative and supportive work environment encourages work-life balance and fosters personal growth.

About us

Fire Rock International (HK) Limited' is a provider of administration and office support services in the Central and Western District of Hong Kong. With a focus on client satisfaction, we strive to deliver innovative solutions and exceptional customer service to our diverse client base. Join our growing team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Customer Service Manager

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Contract Duration: November 2025 to March 2026

Key Responsibilities:

-Oversee and manage all customer service aspects of the event.

-Lead and organize the customer service team.

-Train customer service representatives.

-Develop and implement performance metrics and evaluation processes.

-Arrange team rosters.

-Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.

-Monitor and analyze customer satisfaction data to identify trends and areas for improvement.

-Resolve complex customer issues and escalate to the management team as needed.

-Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.

-Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.

-Analyze data to identify opportunities for process improvement.

Requirements:

-Bachelor's degree in Event Management, Hospitality, or a related field preferred, but not a must.

-At least 4 years of relevant experience required.

-Ability to work independently with strong problem-solving and decision-making skills.

-Good written and verbal communication skills in English and Cantonese.

-Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.

-Flexibility to work outside of office hours to support the event as needed.

-Proficiency in MS Office, including Excel and Word.

-Customer-centric and innovative.

-Fast learner, eager to ask questions and learn on the job.

Job Type: Full-time

Pay: $25, $35,000.00 per month

Benefits:

• Dental insurance
• Medical Insurance

Work Location: In person