What Jobs are available for Av Support in Hong Kong?

Job Description

An AV (Audio Visual) Support Engineer plays a vital role in ensuring seamless operation and maintenance of audio visual technologies in a variety of environments, including corporate offices, educational institutions, conference centers, entertainment venues, and more. This position blends expertise in audio, video, and control systems with excellent troubleshooting and customer service skills.

• System Configuration: Set up and configure AV equipment, including projectors, microphones, speakers, video walls, interactive displays, control panels, and associated software.
• Deliver a punctual service at scheduled times and in accordance with agreed SLAs.
• Maintenance: Conduct routine maintenance on AV systems to ensure reliability, including cleaning, firmware updates, cable management, and hardware checks.
• Troubleshooting: Diagnose and resolve technical issues with audio and video signals, network connectivity, hardware failures, or software bugs. Provide rapid response to minimize downtime during live events or daily operations.
• Event Support: Facilitate AV setups for meetings, presentations, webinars, conferences, and live events. Verify that all equipment is functioning prior to event start and provide on-site technical support throughout the event.
• User Training and Documentation: Educate end-users on AV system operation and best practices. Create and maintain documentation such as user guides, system diagrams, and troubleshooting steps.
• Inventory and Asset Management: Track AV hardware inventory, order new equipment and replacements, and ensure proper storage and labeling.
• Collaboration: Work closely with IT departments, facilities management, vendors, and external contractors to coordinate installations, upgrades, or repairs.
• Quality Assurance: Test systems for optimal performance and compliance with organizational standards.
• Remote and On-Site Support: Provide technical support both in-person and remotely, using phone, email, or helpdesk ticketing systems as appropriate.
• Adherence to Safety and Security: Ensure all AV equipment is installed and operated in accordance with safety protocols and data security standards.

• Audio Systems: Deep understanding of microphones, mixers, amplifiers, speakers, and digital signal processors (DSPs). Ability to adjust audio levels, troubleshoot feedback or noise issues, and optimize sound quality for different environments.
• Video Systems: Familiarity with cameras, displays, projectors, video switchers, encoders/decoders, and video conferencing platforms. Competency in video signal routing, resolution settings, and quality optimization.
• Control Systems: Knowledge of automation and control systems, such as Crestron, Extron, AMX, or similar platforms. Ability to program, configure, and troubleshoot control interfaces for AV components.
• Networking: Basic understanding of IT networks, including Ethernet cabling, wireless connectivity, IP addressing, VLANs, and integration of AV over IP solutions.
• Software Proficiency: Microsoft Teams and Zoom communication platforms.

• Experience: Minimum of 2-3 years of hands-on experience in AV support, installation, or engineering roles.
• Technical Aptitude: Strong analytical and problem-solving abilities with a passion for technology and continuous learning.
• Communication Skills: Clear verbal and written communication to assist clients, document procedures, and collaborate with team members.
• Customer Service Orientation: Demonstrated ability to provide professional support, maintain composure under pressure, and deliver positive client experiences.

• Attention to Detail: Consistently ensures installations and setups are completed to high standards, minimizing errors and maximizing system reliability.
• Time Management: Prioritizes multiple tasks, meets deadlines, and adapts to shifting schedules or urgent requests.
• Teamwork: Functions effectively within multidisciplinary teams and can lead AV operations during critical events.
• Adaptability: Remains flexible amid technological changes, new product releases, and evolving user requirements.

Officer (AV & Engineering Support) - Exchange Square Facilities & Services - Corporate Services

Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

The AV & Engineering Support Officer is the primary point of contact for all audio-visual (AV) needs and event support. This role combines technical AV expertise with a foundational understanding of building engineering systems to provide exceptional ground support, manage AV vendors and work closely with the engineering team to ensure all events and meetings are supported by robust and reliable infrastructure.

Job Duties:

AV & Event Management

• ·Serve as the lead for setting up, operating, and troubleshooting AV equipment (video conferencing systems, microphones, displays, video walls, projectors, etc.) for meetings and corporate events.
• Provide dedicated on-site and remote support during high profile events, ensuring flawless execution.
• Act as the main liaison with event team/ organizers to understand and fulfil their technical requirements.

AV vendor management

• Manage relationships with AV maintenance contractors and event technology vendors.
• Coordinate vendor attendance, oversee their work on site, and ensure it meets quality, service level agreements and safety standards.
• Supervise contractors during maintenance works, ensuring compliance with safety protocols.
• Report vendor performance issues for follow up.
• Assist the Engineer in evaluating AV vendor performance and SLA/ KPI adherence.

Maintenance & coordination

• Conduct routine inspections, preventive maintenance, and repairs on AV equipment.
• Assist in reactive maintenance tasks and ensure timely resolution of issues.
• Review maintenance reports, analyse trends, and coordinate follow up actions.
• Work with the Engineering team to coordinate power, data, and access requirements for events and AV system installations.

User support & training

• Provide first line response to AV related incidents and user requests, escalating complex issues to the AV vendor or Engineer as needed.
• Develop and deliver basic user guides and training to staff on standard on AV equipment.

Administrative and procurement support

• Maintain an inventory of all AV assets and software licenses.
• Assist in preparing purchase orders, tracking inventory, and managing spare parts.
• Maintain logs of maintenance activities, contractor attendance, and service reports.

Job Requirements

• Diploma in Audio Visual Technology, Electrical Engineering, IT, or a related field.
• 3+ years hands on experience in supporting and operating corporate AV systems and event technology.
• Experience in coordinating vendors and providing user support.
• Strong technical proficiency with AV and VC systems (e.g. Crestron, Extron, Shure, Kramar, Microsoft Teams, etc.)
• Foundational understanding of electrical and building infrastructure to enable effective collaboration with the engineering team.
• Excellent problem solving and troubleshooting skills for live event environments.
• Analytical thinking and risk adverse.
• Strong customer service and communication skills to interact effectively with event team/ organizers.
• Self-motivated with good communication and interpersonal skills

HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Good time management skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

Founded in 1984, NEC Hong Kong Limited (NECHK) is a fully owned subsidiary of NEC Corporation, a multinational electronics and information technology company based in Japan with group companies operating in more than 50 countries with about 120,000 employees worldwide. NEC Corporation is a market leader in offering network and IT solutions to government agencies, businesses, and communications service providers. These solutions include cloud computing, artificial intelligence (AI), Internet of Things (IoT) platforms, 5G technologies, and telecoms equipment and software.

NECHK has been rapidly expanding its activities to meet growing customer demands in Hong Kong, Macau and mainland China.As a leading information and communications technology provider, NECHK provides innovative solutions and infrastructure to promote safety, security and enhance the quality of life for individuals and the community. With a comprehensive range of technical experts and resources, we continuously deliver business value to customers globally.

We are seeking a highly motivated and knowledgeable Senior Analyst Programmer / Analyst Programmer to join our team. 

Responsibilities

• Provide on-site technical support;
• Daily health check for I.T related hardware and software;
• Handle supporting calls from customers; and
• Assist in other ad-hoc assignment.

Requirements

• F.5 or above;
• No relevant working experience is required and on-job training will be provided;
• Diligent, responsible, hard working and able to work under pressure;
• Public holidays and shift duties
• Immediate available is preferred

We offer attractive remuneration and benefits and on-the-job training to the qualified candidates.

Please email your application with full resume stating your present, expected salary and noticed period to

We are an equal opportunity employer and welcome applications from all qualified candidates.  Personal data provided by job applicant will be used strictly in accordance with employer's personal data policy, a copy of which will be provided immediately upon request.  Information of unsuccessful application will be destroyed in 6 months after the completion of the recruitment process.

About Us:

Oh My Ink is a Hong Kong–based startup at the intersection of
tattoo artistry, technology, and brand engagement

. Founded by tattoo artist and entrepreneur
John Ip

, our mission is to
revolutionize the tattoo industry

by combining creativity with cutting-edge tech.

We are the creators of the
world's first Tattoo Try-On Machine

, a pioneering device that allows users to preview tattoos instantly on their own skin. Beyond the machine, our ecosystem includes
temporary tattoo products and pop-up experiences

– immersive spaces for both first-timers and seasoned tattoo lovers.

Our vision is to make tattoos
accessible, experiential, and boundary-pushing

—a lifestyle and cultural choice that blends art, fashion, and personal expression.

We are now scaling globally, with partnerships ranging from
international tattoo studios and lifestyle brands

to
event organizers and retailers

.

At Oh My Ink, you'll join a
fast-growing, mission-driven team

that thrives on
innovation, resilience, and creativity

. We're a dynamic company specializing in fun, high-quality physical photo booth machines that bring memorable experiences to events, parties, and venues. If you enjoy troubleshooting gadgets and coding up solutions, this is your chance to join us

Job Summary:

We're hiring a versatile Try On Machine Technician & Software Support Specialist to keep our machines running smoothly and help enhance their features. This role combines hands-on hardware troubleshooting, remote monitoring, and software development support. It's perfect for a tech enthusiast with foundational skills in programming and networking who wants to learn on the job in a supportive environment. 

This is a full-time position based in Hong Kong, with a mix of remote work and regular travel to event sites.

Key Responsibilities:

• Monitor and inspect photo booth machine status remotely and onsite to ensure reliable performance.
• Diagnose and resolve breakdowns related to software glitches, network connectivity, power issues, or hardware malfunctions.
• Collaborate on software development tasks using Python, TypeScript, and to improve machine functionality.
• Provide onsite support during events, including setup, maintenance, and quick fixes.
• Assist with basic server setup, network maintenance, and documentation of issues/solutions.
• Other duties as needed to support our growing fleet of machines.
• Co-ordinate with hardware vendor on maintenance

Requirements:

• Technical skills in programming (e.g., Python or JavaScript/TypeScript) or familiarity with web development frameworks like
  
  .
• Hands-on experience with network maintenance, server setup, or troubleshooting hardware/software on Windows OS.
• Comfortable with both remote tools (e.g., remote desktop, monitoring software) and physical onsite work.
• Strong problem-solving mindset, attention to detail, and eagerness to learn.
• Reliable transportation for occasional onsite visits (travel cost reimbursement available).
• Chinese communication is a must.
• Experience with event tech, or photo/video equipment, or payment kiosk is preferred.
• Experience with photo booth hardware and software is highly preferred.

Qualifications:

• Strong technical background in software development, IT systems or event tech solutions.
• Hands-on experience with hardware/software integration (e.g., cameras, printers, kiosks, vending systems).
• Familiarity with photo booth software, image processing, or event technology is a plus.
• Proven ability to manage projects, solve problems quickly, and deliver results in fast-paced environments.

What We Offer:

• Opportunity to lead technology innovation in a unique event-driven business.
• Creative, fun, and dynamic work environment.
• Competitive compensation and performance-based growth opportunities.

We're open to candidates with less professional relevant experience or with self-taught skills. We focus on what you are able and willing to do rather than what's on your resume.

Join us at
Oh My Ink
and help us redefine how people experience tattoos, photos, and events.

As an Oracle Data Center Technician you will perform key roles to delivering core infrastructure & foundational technologies within the OCI data center environments. As a skilled technician on a wide range of data center systems, you understand which issues to escalate to the appropriate internal OCI groups. You perform repairs, installation and monitoring for your data center spaces. You understand all aspects of the equipment you support and you keep learning to drive performance improvement of the hardware. You know how to take action when appropriate and escalate when required. You are able to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with aim towards simplification. 

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing

accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Responsibilities included but not limited to:

Daily Job Duties:

• Hardware installation & decommission of enterprise servers and cabling infrastructure.
• Troubleshooting and repair of data center hardware and networking infrastructure.
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Monitoring of DC environments using monitoring tools
• Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and create/modify SOPs
• Decommission life cycle of data center hardware
• Inventory process, order replacement parts and return failed parts as required.
• Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, troubleshooting and repair
• You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Responsibilities:

• Show professionalism on your daily data center routine activities for a shift in a 24/7/365 working environment
• Be able to work on a shift schedule that rotates (4 days a week of 10-hour shifts). Includes weekends and holidays.
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Receive/ship data center equipment as needed.
• Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Be accessible via cell phone and willing to work on onsite emergency as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

Required Skills

• 3+ years working in an Data Center environment.
• Troubleshooting Experience on servers, networking devices and IT equipment.
• Inventory management experience. Ordering, receiving and shipping server parts.
• Ability to prioritize work based on business needs and urgency.
• Ability to communicate and write effectively in both verbal and written communication mediums.
• Experience taking on-call shifts and ability to respond to critical events as needed.
• Experience escalating issues to Sr. onsite staff and management as needed.
• Training and developing team members.
• Developing documentation and solutions to technical issues and training team members on them.
• Directing and managing workload for a medium to large size team of Data Center Technicians.
• IT Hardware Concepts knowledge:
• RAID
• SAN
• X86 Architecture
• SCIS
• Linux/Unix
• Boot Process
• GRUB/LILO
• File Systems
• Network Device configuration
• Directory Structure

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $87,000 to $178,100 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

Job Summary:

Are you passionate about solving IT issues and delivering exceptional on-site support? Do you enjoy working directly with customers to ensure their IT infrastructure runs smoothly?

If you're looking to grow your career in a Managed Service environment, we want to hear from you Join our team and be part of a company that values technical excellence, customer satisfaction, and continuous learning.

Roles and Responsibilities:

• Provide on-site technical support at customer offices for all IT-related issues (ITMO), including hardware, software, and networking.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain hardware and software systems.
• Support network infrastructure including routers, switches, wireless access points, and firewalls.
• Collaborate with internal teams and vendors to ensure timely resolution of technical problems.
• Maintain accurate documentation of support activities and customer interactions.
• Assist in IT asset management and inventory tracking.
• Provide proactive maintenance and support to minimize downtime and improve system performance.
• Deliver excellent customer service and build strong relationships with clients.

We are looking for:

• Diploma / Certificate or above in IT, Networking, or related disciplines.
• Minimum 2 years of hands-on IT support experience, preferably in a customer-facing role.
• Solid knowledge of Windows OS, Microsoft Office, and common business applications.
• Experience with network troubleshooting and configuration (LAN/WAN, VPN, Wi-Fi).
• Familiarity with hardware diagnostics and repair.
• Strong problem-solving skills and the ability to work independently.
• Good communication and interpersonal skills.
• Proficiency in spoken and written Chinese, English, and Mandarin is an advantage.

Benefits:

• Annual leave, birthday leave, work anniversary leave, examination leave, and other welfare leaves
• Attractive remuneration package
• Staff buddy Program and regular team-building activities
• Continuous sponsorship for the latest cloud technologies training
• Opportunity to advance your knowledge and expertise in cloud technologies

Who are we?

• Employer of Choice Award and Innovative Technology Deployment Award Winner
• Top Award of Microsoft Cloud Solution Provider Direct Partner
• Best Managed Service Provider Partner
• Largest Cloud Hosting business in Hong Kong since 2008
• Mission to empower customers to #WORKSMARTER with cloud solutions and IT services
• Workplace encourages passion, efficiency, judgment, involvement, and development

Join our team and be part of our success story Apply now and take your career to new heights in the exciting world of cloud technologies.

Interested parties, please send your latest resume with present and expected salary by clicking APPLY NOW. All applications will be treated in strict confidence and for recruitment purposes only. Only shortlisted candidates would be contacted.