8 Avp Banking jobs in Hong Kong

2 days ago Be among the first 25 applicants

Direct message the job poster from DBS Bank

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses.
• Assist relationship managers in onboarding new clients, including KYC, account setup, and documentation.
• Proactively manage ongoing client requests and resolve service issues with a client-centric approach.
• Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.
• Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.
• Oversee the end-to-end client service process, ensuring adherence to regulatory standards and internal policies.
• Monitor and track service delivery metrics, identifying areas for process improvement.
• Ensure all client documentation and records are accurate and up-to-date.

Requirements

• University graduated / Degree holder in Banking and Finance or related disciplines
• 10+ years of experience in client service or operations within wealth management or private banking
• Strong understanding of financial products, investment vehicles, and regulatory frameworks.
• Practical experience and knowledge of Private Banking products and services, demonstrating a deep understanding of client needs within this specialized area.
• Excellent communication and interpersonal skills, with a client-focused mindset.
• Ability to manage multiple priorities and deliver under pressure.
• High attention to detail and problem-solving abilities.
• Proficiency in CRM and wealth management platforms.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function General Business
• Industries Banking and Financial Services

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Join to apply for the VP/AVP, Vendor Assessment, Consumer Banking Group Operations role at DBS Bank

5 days ago Be among the first 25 applicants

Join to apply for the VP/AVP, Vendor Assessment, Consumer Banking Group Operations role at DBS Bank

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Responsibilities

• Oversee to ensure Outsourcing Service activities of the section are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract, etc
• Oversee to ensure end to end OSP processes are efficiency and effectively to meet the agreed SLA. Consistently evaluate and assessment for opportunities of process and productivity improvement
• Keep abreast of business developments and banking practices, regulatory guidelines, risk controls and monitor implementation of all activities and projects/initiatives such as business continuity management, operational procedures, policies and guidelines, specific and job related training, contract renewal, change request, system enhancement, etc
• Primary contact point to effectively communicate with internal departments, outsourcing service providers, regional Ops on relevant inquiries, matters or complaints
• Assist the section/department head to develop action plan to improve productivity and make constructive recommendation for procedure/process improvement and application of technology to enhance operational efficiency and minimize operational risk
• Assist section/department head to prepare and to conduct/ present in management and OSP meeting whenever necessary
• Lead, coach and develop team members to achieve the section’s goals and complete their assignments on time
• Adhere, provide guidance and ensure subordinates comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to OSP
  
  

• University Graduate or above
• At least 7 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience
• Conversant and engagement with the OSP requirements and rules
• Good knowledge of Outsourcing Service Provider
• Excellent leadership and management capabilities
• Self-motivated with strong analytical mind and creative thinking
• Strong senses of risk controlling and management
• Sound interpersonal and communication skills
• Good problem-solving skills and negotiation techniques
• Sound knowledge and understanding of banking and IT Operations and practices
• Good in both written and spoken English
• Good presentation skills
• Excellent PC knowledge and skills
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Administrative
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

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Join to apply for the VP/AVP, Vendor Assessment, Consumer Banking Group Operations role at DBS Bank

5 days ago Be among the first 25 applicants

Join to apply for the VP/AVP, Vendor Assessment, Consumer Banking Group Operations role at DBS Bank

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Key Responsibilities

• Oversee to ensure Outsourcing Service activities of the section are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract, etc
• Oversee to ensure end to end OSP processes are efficiency and effectively to meet the agreed SLA. Consistently evaluate and assessment for opportunities of process and productivity improvement
• Keep abreast of business developments and banking practices, regulatory guidelines, risk controls and monitor implementation of all activities and projects/initiatives such as business continuity management, operational procedures, policies and guidelines, specific and job related training, contract renewal, change request, system enhancement, etc
• Primary contact point to effectively communicate with internal departments, outsourcing service providers, regional Ops on relevant inquiries, matters or complaints
• Assist the section/department head to develop action plan to improve productivity and make constructive recommendation for procedure/process improvement and application of technology to enhance operational efficiency and minimize operational risk
• Assist section/department head to prepare and to conduct/ present in management and OSP meeting whenever necessary
• Lead, coach and develop team members to achieve the section’s goals and complete their assignments on time
• Adhere, provide guidance and ensure subordinates comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to OSP
  

• University Graduate or above
• At least 7 years of banking operations working experience and/or at least 3 years of outsourcing service provider related working experience
• Conversant and engagement with the OSP requirements and rules
• Good knowledge of Outsourcing Service Provider
• Excellent leadership and management capabilities
• Self-motivated with strong analytical mind and creative thinking
• Strong senses of risk controlling and management
• Sound interpersonal and communication skills
• Good problem-solving skills and negotiation techniques
• Sound knowledge and understanding of banking and IT Operations and practices
• Good in both written and spoken English
• Good presentation skills
• Excellent PC knowledge and skills
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Administrative
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

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Join to apply for the AVP, Operational Risk & Control, Consumer Banking Group Operations role at DBS Bank

3 weeks ago Be among the first 25 applicants

Join to apply for the AVP, Operational Risk & Control, Consumer Banking Group Operations role at DBS Bank

Get AI-powered advice on this job and more exclusive features.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Enhance risk governance within Operations in driving the risk committees or equivalent forum
• Ensure implementation of corporate operational risk policies and standards
• Promote risk & control awareness. Share operational risk best practices within the Operations via Newsletter and Control & Compliance Forum.
• Ensure timely completion of quality risk and compliance self-assessment (RCSA) and provide guidance on the identification / assessment of risks and controls. Ensure proper issues and action plans arising from the RCSA are tracked to completion
• Facilitate the 1st line user of CBGO to monitor the GLAO and to ensure all breaks and issues are rectified timely
• Monitor timely reporting/escalating of risk events/significant incidents and perform action tracking to ensure timely issue resolution
• Review and validate risk events reported for factual accuracy, proper categorization of event, cause, effect, and ensure that proper action plans are established to correct and prevent event from recurring.
• Perform proactive preventive measures and action plan for CBGO users to address potential risk issues.
• Supervise staff to monitor and identify potential risks/gaps in processes, review controls for new processes and initiatives, and conduct detailed assessments where required.
• Enhance the policies and procedures in accordance to the latest regulatory requirements and change of internal workflow and processes.
• Coordinate and review regulatory reporting, internal and external audits upon submission from CBGO users.
• Assist and support the Unit Operational Risk Manager (UORM) to evaluate potential issues, if any, with the proposed remediation action, and communicate with the RMG
• Liaise and ensure the valid and effective BCP Plan is in place for different scenarios including social unrest, pandemic situation etc
• Oversee to ensure Outsourcing Service activities are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract
• Oversee to ensure end to end OSP processes are efficiency and effectively to meet the Third Party Risk governance
• Review and support in Gen AI, Digital enhancement (Straight Through Processing) in risk assessment and control development
• Provide guidance and ensure Operation Teams comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, SFO, etc
  
  

• Enhance risk governance within Operations in driving the risk committees or equivalent forum
• Ensure implementation of corporate operational risk policies and standards
• Promote risk & control awareness. Share operational risk best practices within the Operations via Newsletter and Control & Compliance Forum.
• Ensure timely completion of quality risk and compliance self-assessment (RCSA) and provide guidance on the identification / assessment of risks and controls. Ensure proper issues and action plans arising from the RCSA are tracked to completion
• Facilitate the 1st line user of CBGO to monitor the GLAO and to ensure all breaks and issues are rectified timely
• Monitor timely reporting/escalating of risk events/significant incidents and perform action tracking to ensure timely issue resolution
• Review and validate risk events reported for factual accuracy, proper categorization of event, cause, effect, and ensure that proper action plans are established to correct and prevent event from recurring.
• Perform proactive preventive measures and action plan for CBGO users to address potential risk issues.
• Supervise staff to monitor and identify potential risks/gaps in processes, review controls for new processes and initiatives, and conduct detailed assessments where required.
• Enhance the policies and procedures in accordance to the latest regulatory requirements and change of internal workflow and processes.
• Coordinate and review regulatory reporting, internal and external audits upon submission from CBGO users.
• Assist and support the Unit Operational Risk Manager (UORM) to evaluate potential issues, if any, with the proposed remediation action, and communicate with the RMG
• Liaise and ensure the valid and effective BCP Plan is in place for different scenarios including social unrest, pandemic situation etc
• Oversee to ensure Outsourcing Service activities are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract
• Oversee to ensure end to end OSP processes are efficiency and effectively to meet the Third Party Risk governance
• Review and support in Gen AI, Digital enhancement (Straight Through Processing) in risk assessment and control development
• Provide guidance and ensure Operation Teams comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, SFO, etc
  
  

• Degree holder with related disciplines
• Minimum of 5 - 10 years of experience in banking industries, with exposure in control, compliance, audit/ risk management or relevant experience and familiar with SFC and the HKMA regulatory requirements.
• Strong in risk management and experienced in regulatory compliance
• Strong ability of multi-tasking
• Ability to adapt quickly and working with short deadlines
• Strong knowledge in HKMA requirements in Customer Banking operations and Vendor Management
• Good in both written and spoken English
• Good presentation skills
• Sound knowledge of Outsourcing Service Provider
• Sound interpersonal and communication skills
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Quality Assurance
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

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Join to apply for the AVP, Operational Risk & Control, Consumer Banking Group Operations role at DBS Bank

3 weeks ago Be among the first 25 applicants

Join to apply for the AVP, Operational Risk & Control, Consumer Banking Group Operations role at DBS Bank

Get AI-powered advice on this job and more exclusive features.

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Enhance risk governance within Operations in driving the risk committees or equivalent forum
• Ensure implementation of corporate operational risk policies and standards
• Promote risk & control awareness. Share operational risk best practices within the Operations via Newsletter and Control & Compliance Forum.
• Ensure timely completion of quality risk and compliance self-assessment (RCSA) and provide guidance on the identification / assessment of risks and controls. Ensure proper issues and action plans arising from the RCSA are tracked to completion
• Facilitate the 1st line user of CBGO to monitor the GLAO and to ensure all breaks and issues are rectified timely
• Monitor timely reporting/escalating of risk events/significant incidents and perform action tracking to ensure timely issue resolution
• Review and validate risk events reported for factual accuracy, proper categorization of event, cause, effect, and ensure that proper action plans are established to correct and prevent event from recurring.
• Perform proactive preventive measures and action plan for CBGO users to address potential risk issues.
• Supervise staff to monitor and identify potential risks/gaps in processes, review controls for new processes and initiatives, and conduct detailed assessments where required.
• Enhance the policies and procedures in accordance to the latest regulatory requirements and change of internal workflow and processes.
• Coordinate and review regulatory reporting, internal and external audits upon submission from CBGO users.
• Assist and support the Unit Operational Risk Manager (UORM) to evaluate potential issues, if any, with the proposed remediation action, and communicate with the RMG
• Liaise and ensure the valid and effective BCP Plan is in place for different scenarios including social unrest, pandemic situation etc
• Oversee to ensure Outsourcing Service activities are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract
• Oversee to ensure end to end OSP processes are efficiency and effectively to meet the Third Party Risk governance
• Review and support in Gen AI, Digital enhancement (Straight Through Processing) in risk assessment and control development
• Provide guidance and ensure Operation Teams comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, SFO, etc
  

• Enhance risk governance within Operations in driving the risk committees or equivalent forum
• Ensure implementation of corporate operational risk policies and standards
• Promote risk & control awareness. Share operational risk best practices within the Operations via Newsletter and Control & Compliance Forum.
• Ensure timely completion of quality risk and compliance self-assessment (RCSA) and provide guidance on the identification / assessment of risks and controls. Ensure proper issues and action plans arising from the RCSA are tracked to completion
• Facilitate the 1st line user of CBGO to monitor the GLAO and to ensure all breaks and issues are rectified timely
• Monitor timely reporting/escalating of risk events/significant incidents and perform action tracking to ensure timely issue resolution
• Review and validate risk events reported for factual accuracy, proper categorization of event, cause, effect, and ensure that proper action plans are established to correct and prevent event from recurring.
• Perform proactive preventive measures and action plan for CBGO users to address potential risk issues.
• Supervise staff to monitor and identify potential risks/gaps in processes, review controls for new processes and initiatives, and conduct detailed assessments where required.
• Enhance the policies and procedures in accordance to the latest regulatory requirements and change of internal workflow and processes.
• Coordinate and review regulatory reporting, internal and external audits upon submission from CBGO users.
• Assist and support the Unit Operational Risk Manager (UORM) to evaluate potential issues, if any, with the proposed remediation action, and communicate with the RMG
• Liaise and ensure the valid and effective BCP Plan is in place for different scenarios including social unrest, pandemic situation etc
• Oversee to ensure Outsourcing Service activities are completed as per established procedures and agreed service level, risk controls and standard of quality per bank’s requirements and contract
• Oversee to ensure end to end OSP processes are efficiency and effectively to meet the Third Party Risk governance
• Review and support in Gen AI, Digital enhancement (Straight Through Processing) in risk assessment and control development
• Provide guidance and ensure Operation Teams comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, SFO, etc
  

• Degree holder with related disciplines
• Minimum of 5 - 10 years of experience in banking industries, with exposure in control, compliance, audit/ risk management or relevant experience and familiar with SFC and the HKMA regulatory requirements.
• Strong in risk management and experienced in regulatory compliance
• Strong ability of multi-tasking
• Ability to adapt quickly and working with short deadlines
• Strong knowledge in HKMA requirements in Customer Banking operations and Vendor Management
• Good in both written and spoken English
• Good presentation skills
• Sound knowledge of Outsourcing Service Provider
• Sound interpersonal and communication skills
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Quality Assurance
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

Mong Kok, Hong Kong SAR HK$65.00-HK$0.00 1 week ago

Kowloon City District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 5 days ago

Kwun Tong District, Hong Kong SAR 8 months ago

Kowloon City District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 5 days ago

Kwun Tong District, Hong Kong SAR 3 months ago

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Mong Kok, Hong Kong SAR HK$6 .00-HK 90.00 1 week ago

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Join to apply for the AVP, Specialist, Digital Product Management, Consumer Banking role at DBS Bank

2 days ago Be among the first 25 applicants

Join to apply for the AVP, Specialist, Digital Product Management, Consumer Banking role at DBS Bank

Business Function

As the leading bank in Asia,DBS Consumer Banking Group is in a unique position to help our customersrealisetheir dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customersrealisetheir dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were madejust rightfor you.

Business Function

As the leading bank in Asia,DBS Consumer Banking Group is in a unique position to help our customersrealisetheir dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customersrealisetheir dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were madejust rightfor you.

About The Role

As a member of the Digital Customer Acquisition, Ecosystem & O2O Transformation team, you will be responsible for delivering the bank's digital transformation initiatives, enhancing customer and product acquisitionexperience while driving O2O transaformation. You will collaborate closely with key business stakeholders to define a cohesive vision and establish clear delivery roadmaps. You will ensure effective project governance and seamless integration of all business functions to achieve operational readiness and successful delivery of business outcomes.

Responsibilities

• Lead as a Digital Product Manager, initiating and driving strategic projects to deliver enhanced onboarding experiences and overseeing the comprehensive product roadmap for the Consumer Banking business
• Pioneer new ideas and strategies for digital acquisition to attract new-to-bank (NTB) customers across diverse segments, reactivate customer relationships, and significantly strengthen their engagement with the bank
• Strategically drive the online-to-offline (O2O) customer relationship management platform, ensuring seamless, AI-driven experiences from relationship managers to digital channels, underpinned by a robust data-driven and sales-oriented mindset
• Optimize and oversee data-centric day-to-day operations, including advanced data analysis, comprehensive data report control, and managing monthly data research initiatives to extract actionable insights
• Lead in-depth analysis of offshore customer acquisition banking behaviors (e.g., Greater Bay Area (GBA) and identifying and implementing innovative and operational initiatives to effectively cater to their banking needs in Hong Kong
• Oversee and direct post-implementation tasks, including developing and conducting user training for touch-points, leading production problem investigations, conducting thorough post-implementation reviews, and managing escalation processes
• Champion innovative solutions, including spearheading digital transformation initiatives and the adoption of new technologies, while meticulously managing project metrics, identifying and mitigating risk factors, resolving issues, and handling dependencies
• Ensure rigorous compliance with project governance frameworks and all relevant regulatory requirements
• Leverage the control tower effectively to proactively monitor product performance, swiftly identify and resolve issues, and implement continuous improvements to significantly enhance user experience and productivity
• Actively foster a positive work culture emphasizing purpose-driven objectives, relationship-led collaboration, innovative thinking, decisive action in a fun and an engaging environment
  
  

• Minimum 8 years’ experience in Digital Banking with agile Project Management or Product Owner experience
• Strong data driven mindset and experience with track record and good industry and onshore and offshore customers’ insights
• Digital Onboarding and Customer Acquisition experience would be advantageous
• AI knowledge experience would be advantageous
• Excellent storytelling and communication skills with the ability to communicate complex ideas effectively with stakeholders and develop compelling proposals, reports and presentations
• Creative thinking, innate curiosity and strong desire to drive, deliver and contribute innovative ideas that will grow the business and deliver value
• Ability to work collaboratively in a team environment
• Solid problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
• Strong understanding in Consumer Banking business and wealth products & sales process (is not a must, would be preferred)
• Knowledge of UX design, customer discovery and Adobe Analytics is helpful
  
  

• en
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Product Management and Marketing
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

Get notified about new Assistant Vice President Product Management jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the AVP, Specialist, Digital Product Management, Consumer Banking role at DBS Bank

2 days ago Be among the first 25 applicants

Join to apply for the AVP, Specialist, Digital Product Management, Consumer Banking role at DBS Bank

Business Function
As the leading bank in Asia,DBS Consumer Banking Group is in a unique position to help our customersrealisetheir dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customersrealisetheir dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were madejust rightfor you.

Business Function
As the leading bank in Asia,DBS Consumer Banking Group is in a unique position to help our customersrealisetheir dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customersrealisetheir dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were madejust rightfor you.
About The Role
As a member of the Digital Customer Acquisition, Ecosystem & O2O Transformation team, you will be responsible for delivering the bank's digital transformation initiatives, enhancing customer and product acquisitionexperience while driving O2O transaformation. You will collaborate closely with key business stakeholders to define a cohesive vision and establish clear delivery roadmaps. You will ensure effective project governance and seamless integration of all business functions to achieve operational readiness and successful delivery of business outcomes.
Responsibilities

• Lead as a Digital Product Manager, initiating and driving strategic projects to deliver enhanced onboarding experiences and overseeing the comprehensive product roadmap for the Consumer Banking business
• Pioneer new ideas and strategies for digital acquisition to attract new-to-bank (NTB) customers across diverse segments, reactivate customer relationships, and significantly strengthen their engagement with the bank
• Strategically drive the online-to-offline (O2O) customer relationship management platform, ensuring seamless, AI-driven experiences from relationship managers to digital channels, underpinned by a robust data-driven and sales-oriented mindset
• Optimize and oversee data-centric day-to-day operations, including advanced data analysis, comprehensive data report control, and managing monthly data research initiatives to extract actionable insights
• Lead in-depth analysis of offshore customer acquisition banking behaviors (e.g., Greater Bay Area (GBA) and identifying and implementing innovative and operational initiatives to effectively cater to their banking needs in Hong Kong
• Oversee and direct post-implementation tasks, including developing and conducting user training for touch-points, leading production problem investigations, conducting thorough post-implementation reviews, and managing escalation processes
• Champion innovative solutions, including spearheading digital transformation initiatives and the adoption of new technologies, while meticulously managing project metrics, identifying and mitigating risk factors, resolving issues, and handling dependencies
• Ensure rigorous compliance with project governance frameworks and all relevant regulatory requirements
• Leverage the control tower effectively to proactively monitor product performance, swiftly identify and resolve issues, and implement continuous improvements to significantly enhance user experience and productivity
• Actively foster a positive work culture emphasizing purpose-driven objectives, relationship-led collaboration, innovative thinking, decisive action in a fun and an engaging environment
  

• Minimum 8 years’ experience in Digital Banking with agile Project Management or Product Owner experience
• Strong data driven mindset and experience with track record and good industry and onshore and offshore customers’ insights
• Digital Onboarding and Customer Acquisition experience would be advantageous
• AI knowledge experience would be advantageous
• Excellent storytelling and communication skills with the ability to communicate complex ideas effectively with stakeholders and develop compelling proposals, reports and presentations
• Creative thinking, innate curiosity and strong desire to drive, deliver and contribute innovative ideas that will grow the business and deliver value
• Ability to work collaboratively in a team environment
• Solid problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
• Strong understanding in Consumer Banking business and wealth products & sales process (is not a must, would be preferred)
• Knowledge of UX design, customer discovery and Adobe Analytics is helpful
  

• en
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Product Management and Marketing
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at DBS Bank by 2x

Get notified about new Assistant Vice President Product Management jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.