1 190 Bank Of China jobs in Hong Kong

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Direct message the job poster from Fosun Wealth Holdings

• Perform institutional account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations.
• Handle and follow up Institutional clients’ enquiries, liaise with external parties and internal staff based on feedbacks gathered from clients.
• Ensure timely, complete and accurate documentation review for all client account opening records (including both individuals and corporates).
• Work closely with front & back office teams to establish and enforce service procedures, policies and standards.
• Handle clients’ inquiries and complaints.
• Conduct periodic review of the existing client information.
• Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements.
• Handle Ad-hoc tasks as required.

• Degree holder in Business, Finance or other related disciplines.
• At least 1+ years working experience in Client Onboarding and CDD / KYC / AML in investment and securities business.
• SFC type 1 license holder / pass of relevant papers.
• Excellent in client service mindset and interpersonal communication skill. Proficient in MS Office applications (e.g. Word, Excel, PowerPoint) and Chinese word processing.
• Good command of written and spoken English and Chinese, fluency in Putonghua. Candidate with more experience will be considered as Senior Customer Service Officer.

• Entry level

• Full-time

• Finance, Strategy/Planning, and Consulting

• Investment Banking, Financial Services, and Business Consulting and Services

Location: Central & Western District, Hong Kong SAR

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Responsibilities:

• Responsible for project management in data platforms and applications, including feasibility study, solution analysis and selection, budgeting and resource planning, requirement definition, functional design, user collaboration, liaising with vendors and supporting teams, UAT coordination and project rollout
• Deliver projects according to established procedures, guidelines, quality standards, project scope, project timeline, budget and resources
• Provide analysis, recommendations and solutions to handle new requests, tackle pain points or meet new initiatives in data enablement, data analysis and data delivery areas
• Conduct review and enrichment processes in data related procedures, frameworks, governance, models, etc.
• Handle management and administrative tasks, including briefing, training, presentation, demonstration, etc. on BAU or project related activities

• Degree holder in Computer Science, Information Technology or related disciplines.
• At least 5 years of project management and system analysis experience in data related domains, preferably in MIS, data warehouse, data analytics, big data platforms and AI
• Proficiency in data technologies (e.g. data streaming, data lake), concepts (e.g. data model, metadata) and tools (e.g. SQL, analytic and visualization tools)
• Working experience in Banking or Financial Institute is preferred
• Able to work under pressure, target oriented, good communication, presentation and problem solving skills
• Experience in handling large scale projects, vendor management, offshore development, project implementation is an advantage
• Good command in spoken and written Cantonese and English, proficiency in Mandarin is desired
• Candidate with less relevant experience would be considered as Assistant Application Development Manager

Overview

Our client is a well-established financial institution hiring a Hotline Customer Service professional to join their team. This role focuses on client engagement through phone and digital channels, supporting pension funds and retirement services.

• Respond to MPF and ORSO-related inquiries via hotline and digital platforms in excellent customer service standard
• Process transactions including fund transfers, withdrawals, and scheme consolidations
• Provide clear explanations of scheme benefits, investment options, and procedures
• Resolve complex client cases by coordinating with internal departments
• Promote digital self-service tools and retirement planning resources
• Collaborate with compliance and operations teams to address client needs

• Bachelor's degree in a business-related discipline
• 2–6 years of experience in banking or financial services, ideally in a call centre or customer service role
• MPF Examination pass is preferred
• Holder of relevant SFC license or HKSI Paper 1, 7, 8 (or equivalent)
• Familiarity with MPF and ORSO schemes is an advantage
• Strong communication skills in English, Cantonese, and Mandarin
• Candidates with less experience will be considered for Officer level
• Candidates may obtain the required licenses after onboarding

How to apply: If you are interested in this role, please click "APPLY" or send your updated CV to Only shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be used solely for recruitment purposes.

For more job openings, please visit

#ConnectedGroup #Stayconnected

Our client is a well-established financial institution hiring a Hotline Customer Service professional to join their team. This role focuses on client engagement through phone and digital channels, supporting pension funds and retirement services.

• Respond to MPF and ORSO-related inquiries via hotline and digital platforms in excellent customer service standard
• Process transactions including fund transfers, withdrawals, and scheme consolidations
• Provide clear explanations of scheme benefits, investment options, and procedures
• Resolve complex client cases by coordinating with internal departments
• Promote digital self-service tools and retirement planning resources
• Collaborate with compliance and operations teams to address client needs

• Bachelor's degree in a business-related discipline
• 2–6 years of experience in banking or financial services, ideally in a call centre or customer service role
• MPF Examination pass is preferred
• Holder of relevant SFC license or HKSI Paper 1, 7, 8 (or equivalent)
• Familiarity with MPF and ORSO schemes is an advantage
• Strong communication skills in English, Cantonese, and Mandarin
• Candidates with less experience will be considered for Officer level
• Candidates may obtain the required licenses after onboarding

How to apply: If you are interested in this role, please click "APPLY" or send your updated CV to Only shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be used solely for recruitment purposes.

For more job openings, please visit

#ConnectedGroup #Stayconnected

Responsibilities:

• Customer account opening and data updates
• Execute securities transactions for clients with accuracy and efficiency
• Provide quality customer services and answer client's enquiries
• Assist in handling daily processing for trade reconciliation and settlement

Requirements:

• Holder of SFC License RA1 (Dealing in securities) or Passed HKSI papers 1,7 & 8 and qualify to apply SFC License
• Able to handle transaction with accuracy and efficiency
• Rigorous and responsible
• Individuals / team are both welcomed

Remuneration and Benefits:

• Attractive commission scheme
• Provide professional and efficient trading platform

如果您性格外向、熱情友好,並且希望能帶給顧客愉悅和難忘體驗的,我們誠邀您加入我們的團隊。歡迎符合以下條件的您與我們聯繫:

主要職責︰

• 為顧客提供優質的客戶熱線服務,處理電話和社交媒體的查詢及安排預約

• 提供誠懇、有禮、細心的服務

• 建立和維持良好的客戶關係,熱衷於創造令人難忘的顧客體驗

• 根據預設的工作流程,專業地跟進所有日常運作,包括開單、資料輸入和收銀

• 整理宣傳材料並協助促銷

• 積極學習並掌握最新的產品和服務知識

入職要求︰

• 多年銷售經驗

• 客戶導向,能夠適應和應對不同類型的人物

• 喜歡銷售及勇於創高峰

• 優秀的溝通和表達能力

• 能夠同時處理多項任務,優先安排工作,並有效管理時間

• 合法於香港受僱

• 必須年滿18歲

• 香港中學會考/文憑考試或同等學歷

• 具流利英語及廣東話溝通能力,懂普通話者為佳

• 良好客戶服務和溝通技巧

• 歡迎應屆畢業生申請;具1.5年或以上相關服務經驗者將有機會獲得與資歷相符的薪資待遇

• 員工福利

員工福利︰

• 享有銷售的獎賞

• 每天工作八小時

• 一個月有六日假期,星期日及紅日休息

• 免費產品及療程

• 提供有薪在職培訓

• 良好晉升機會

• 各種慶祝活動及禮物:生日、晉升等等

• 可以享有最高十四日大假

• 享有生日假、婚假、恩恤假

• 員工及家屬均可享折扣優惠

對我們的職位有興趣者,請聯絡Whatsapp招聘熱線: 查詢

If you have an outgoing, warm, friendly personality and hold a strong passion for delighting and creating memorable customer experiences, we invite you to join our team. Candidates are welcome to join us with the following details:

Job Responsibilities:

• Provide customers with high-quality hotline services, addressing inquiries and making reservations via telephone and social media.

• Deliver warm, friendly, and attentive service while managing operations.

• Create and maintain strong customer relationships, with a passion for delivering memorable experiences.

• Professionally complete daily tasks according to established workflows, including billing, data entry, and cashiering.

• Organize promotional materials and assist with sales initiatives.

• Actively learn and stay updated on the latest product and service knowledge.

Job Requirements:

• A selling expert

• Customer orientation and ability to adapt/respond to different types of characters

• Strong in Selling Techniques and be a record breaker

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Legally eligible to work in Hong Kong

• Must be at least 18 years old

• Hong Kong Certificate of Education Examination / Diploma of Secondary Education or equivalent

• Fluent in English and Cantonese; Mandarin is a plus

• Good customer service and communication skills

• Recent graduates are welcome to apply; candidates with 1.5 years or more of relevant service experience may be offered a salary commensurate with their qualifications

Employee Benefits:

• Enjoy Selling Bonus

• Eight-hour workdays

• Six days off per month, with Sundays and public holidays off

• Free products and treatments

• Paid on-the-job training

• Good promotion opportunities

• Various celebrations and gifts: birthdays, promotions, etc.

• Up to 14 days of annual leave

• Birthday leave, marriage leave, and compassionate leave

• Discounts for employees and their families

For any recruitment related enquiries, please reach out to us by Whatsapp

For more information, contact us on

A fast-growing Fintech is hiring for their Customer Services team

You will connect consumers to financial institutions to help them get the best personal loans.

Client Details

Fast-growing Fintech.

Description

• Be the customer's main point of contact and ensure that their loan application, queries, expectations or issues are dealt with timely and in adherence to our CX principles and goals
• To liaise between customers and partners, to ensure optimal matching between the two
• To execute on and achieve sales targets, and help drive the most optimal outcomes for the borrowers we serve
• To develop & nurture customer relations based on CX principles and through consistent and active communication, and excellent post-application support

Profile

• Fresh graduate welcome
• Experience in customer success or customer-facing sales is an advantage
• Outstanding negotiation and communication skills
• A mentality and attitude that thrives on being in a very fast-paced environment and part of a team of high-achieving individuals
• Patience, persistence and persuasiveness
• Fluent in English and Cantonese

Job Offer

Competitive package and growth opportunity.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact June Kwong on

Duties :

• Handle daily merchandising activities and order follow up ;
• Maintain good relationship and smooth communication with customers and suppliers ;
• Handle ad-hoc assignment as assigned

Requirements:

1. At least 2 years of hands-on experience in working closely with users to collect the data, in business intelligence implementation and data warehouse related projects.
2. Strong sense of responsibility, independent and detailed mind.  With ability to work with multi-tasking & work efficiency;
3. Proficiency in MS office, good command of both written and spoken English and Chinese ;
4. Oversee the customer service team, ensuring high-quality service.
5. Applicant with more experience in the garment field as well.

We offer competitive compensation and benefits package to the suitable candidate. Interested parties are welcome to send your full resume with PRESENT and EXPECTED SALARY and AVAILABILITY by clicking "Apply Now".  All personal data will be used for recruitment purpose only.

客戶服務及銷售助理 - 花店

中西花店 Anglo Chinese Florist Limited位於中環區已79年, 我們誠邀一位熱心友善的您加入我們的團隊,擔任客戶服務及銷售助理, 負責為我們的顧客提供卓越的購物體驗。

您的工作

• 以熱情友善的態度接待顧客, 包括WhatsApp, 電郵等訂單、處理投訴
• 協助顧客挑選合適的花藝/植物產品
• 處理顧客下單及付款程序, 做報價單
• 主動WhatsApp email及致電客戶以更新客戶紀錄及提醒節日優惠
• 根據需要協助團隊文書及其他雜項工作

我們期待您擁有

• 良好的客戶服務態度及溝通技巧
• 熟悉零售或花藝行業的工作經驗優先
• 精通中文(廣東話)及英語優先
• 細心、耐心及富責任心
• 具團隊合作精神
• 主動學習

我們提供

• 具吸引力的薪酬待遇
• 員工培訓及發展機會
• 員工折扣優惠
• 中西醫及基本牙醫醫療
• 每月業績獎金及旺季酌情性獎金

如您有興趣,歡迎立即遞交您的履歷。我們期待與您合作,一起創造美好的顧客體驗。