975 Bank Tellers jobs in Hong Kong

Responsibilities:

• Analyze and monitor corporate actions announcements for investment productions (e.g. Stocks, Bonds, Mutual Funds, Alternative Investment Funds and Structured Products)
• Notify clients and internal teams of upcoming corporate actions, ensuring clear and concise communication of event details, deadlines and options
• Handle inquiry from client or internal teams in relation to corporate actions; follow-up with counter-parties for exception items
• Represent the team to participate and contribute in related projects and conduct UAT
• Identify opportunities to enhance workflows, automate processes, and improve efficiency in corporate action processing
• Perform ad-hoc projects, co-ordinate with stakeholders on various issues

Ideal candidates are expected to possess:

• Bachelor's degree or above in Finance, Business or related discipline
• At least 5 years of experience in Corporate Action processing, preferably within Private Banking or Wealth Management industry
• Experience with financial market infrastructure and processing platforms such as SWIFT, RTGS, Clearstream Web Portal and Avaloq would be an advantage
• Solid understanding of private banking management systems and operation workflows
• Familiar with policies, regulatory requirements, and industry best practices in Private Banking
• Strong team player with good interpersonal and communication skills
• Well organized with logical mindset, good problem-solving and multi-tasking skills
• Proficient in written and spoken English and Chinese (Mandarin and Cantonese)
• Proficient in in Microsoft Office applications, i.e., Excel, Word and PowerPoint

We offer attractive salary and comprehensive fringe benefits. Interested parties please e-mail your full resume with current and expected salary by clicking "Quick apply".

If applicable, the successful applicant's offer confirmation is subject to the result of Mandatory Reference Check (MRC) under HKMA's mandatory requirement.  For details, please visit the corresponding website:

Personal information collected will be used for considering suitability for the post and strictly in accordance with our personal data policies.  It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of maximum two years.

Responsibilities

• Execute and monitor of full settlement cycle of investment products (e.g. stocks, bonds, investment funds, structured products and derivatives)
• Process settlement payments and receipts
• Coordinate with brokers, custodians, and fund administrators to resolve discrepancies
• Perform position reconciliation to ensure accuracy
• Make constructive and practical suggestions to enhance operational workflow and reduce operational risks
• Perform ad-hoc projects, co-ordinate with stakeholders on various issues

Candidates are expected to possess

• Bachelor's degree or equivalent academic qualification
• 1 year of back office experience in a bank (preferably in Private Banking or Wealth Management industry)
• Fresh graduates are welcome to apply
• Knowledge and experience in market systems like SWIFT, RTGS, Vestima, Avaloq, etc. and good understanding of functioning of wealth management system
• Understanding of internal and external guidelines and rules, market practices
• Team spirit, good interpersonal, communication and organization skills
• Logical mind, good problem solving skills and multi-tasking
• Good command in both spoken (Mandarin and Cantonese) and written Chinese, and fluency in English
• Versatile in Microsoft Office, i.e. EXCEL, WORD and PowerPoint

We offer attractive remuneration package and comprehensive fringe benefits. Interested parties please e-mail your full resume with current and expected salary by clicking "Quick apply".

If applicable, the successful applicant's offer confirmation is subject to the result of Mandatory Reference Check (MRC) under HKMA's mandatory requirement.  For details, please visit the corresponding website:

Personal information collected will be used for considering suitability for the post and strictly in accordance with our personal data policies. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of maximum two years.

Overview

Our client, a leading regional bank, is looking for a seasoned Client Services Manager to lead their complaint resolution and client advocacy team. This role is critical for managing high-level escalations, ensuring regulatory adherence, and enhancing the overall client experience.

• Act as the primary point for resolving complex, escalated client complaints, conducting root cause analysis and implementing effective remediation.
• Serve as the key liaison with the HKMA and SFC, preparing and submitting detailed regulatory responses.
• Ensure all client service processes and complaint handling strictly adhere to SFO, AMLO, and other HKMA/SFC guidelines.
• Lead and mentor a team of client service professionals, fostering a high-performance and client-centric culture.
• Champion process improvements to prevent future issues and lead the team through internal and external audits.

• Over 5 years of experience in banking/financial services, with at least 3-5 years in a managerial role within client services or complaint handling.
• Deep knowledge of financial products, wealth management, and the regulatory landscape in Hong Kong.
• A proven leader with strong interpersonal skills, client empathy, and acute risk awareness.
• Excellent command of English and Chinese (Cantonese).
• Bachelor’s degree in Finance, Economics, Business, or a related field.

If you are a proactive leader passionate about client advocacy and regulatory excellence, we encourage you to apply.

• Seniority level: Mid-Senior level

• Employment type: Full-time

• Job function: Finance

• Industries: Investment Banking, Banking, and Financial Services

Our client, a leading regional bank, is looking for a seasoned Client Services Manager to lead their complaint resolution and client advocacy team. This role is critical for managing high-level escalations, ensuring regulatory adherence, and enhancing the overall client experience.

• Act as the primary point for resolving complex, escalated client complaints, conducting root cause analysis and implementing effective remediation.
• Serve as the key liaison with the HKMA and SFC, preparing and submitting detailed regulatory responses.
• Ensure all client service processes and complaint handling strictly adhere to SFO, AMLO, and other HKMA/SFC guidelines.
• Lead and mentor a team of client service professionals, fostering a high-performance and client-centric culture.
• Champion process improvements to prevent future issues and lead the team through internal and external audits.

• Over 5 years of experience in banking/financial services, with at least 3-5 years in a managerial role within client services or complaint handling.
• Deep knowledge of financial products, wealth management, and the regulatory landscape in Hong Kong.
• A proven leader with strong interpersonal skills, client empathy, and acute risk awareness.
• Excellent command of English and Chinese (Cantonese).
• Bachelor’s degree in Finance, Economics, Business, or a related field.

If you are a proactive leader passionate about client advocacy and regulatory excellence, we encourage you to apply.

• Seniority level: Mid-Senior level

• Employment type: Full-time

• Job function: Finance

• Industries: Investment Banking, Banking, and Financial Services

Job Title:
ITO – Client Integration Support and Registration - eBanking Product

Location:
Hong Kong

Job Type:
Contract- 12 Months

Opportunity Overview:
Robert Walters has an exciting opportunity for a Client Integration Support and Registration - ebanking products position to work with our client on a contract. This contract role will provide exposure to a truly international and multicultural environment that appreciates and respects individuality.

About our client:
Our client is a French multinational universal bank and financial services holding company. It has a presence in 65 countries, with close to 190,000 employees. It is the largest banking group in Europe, and the ninth-largest banking group in the world (by assets). It was ranked as the 33rd largest public company in the world.

Role objective:

Join the regional team dedicated to onboard and maintain clients for our Supply Chain related of the Global Banking internet eBanking products. Goal is to provide the highest quality of service focused at giving very positive experiences to ebanking clients.

Key Responsibilities

Internet eBanking Application Registration

• Provide fast, accurate registration services for eBanking products. Communications by phone, e-mail, instant messaging, and Jira to our APAC client facing teams, Implementation managers and directly with clients.
• Join on-call -duty rotation roster for providing to fulfil urgent registration related requests.
• Participate in drives to continually innovate and optimize our internet eBanking support and registration activities.
• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Communication with Team members in Europe, America, and Asia

• Be able to work with and accommodate multi-cultural environments and different time-zones.
• Facilitate smooth communications between team members and external teams within the bank.

Integration within Internal Teams

• Show excellent team spirit and teamwork with excellent communication skills
• Provide excellence in Quality of Service towards both internal & external clients.
• Integrate internal professional behaviours which are: Commitment, Creativity, Ambition and responsiveness.

Administration/Reporting

• Perform job assigned and provide activity report support requested by the supervisor.
• Participate to meetings organized by the team.
• Inform management about any issues related to the job.

On-call and On-site Support Roster

• Participate in duty roster for Hong Kong holiday and weekend support, working from home or at office.

Requirements/Qualifications:

• Pre-existing experience Cash Management and or Trade, Supply Chain Management an asset.
• Good knowledge of Internet application usage and familiarize with internet security concepts.
• Familiarity with internet security concepts.
• Strong trouble shooting skills and able to provide fast workarounds for clients.
• Ability to prioritize in particular be able to manage and anticipate activity peaks.
• University graduate with at least 3 years relevant banking/related experience in Trade and Supply Chain is a strong asset.
• Good English, communicating with APAC internal users.
• Abilities in spoken and written Mandarin and/or other APAC languages are an advantage.
• Experienced in internet eBanking product setup support is beneficial.
• Experience in ebanking product registration is a strong plus.
• Experience in data entry is great asset.
• Excellent interpersonal skills.
• Strong commitment to work in client focused product support and registration.
• Able to work under pressure and zero error in registrations.

The client promotes collaboration and aims to provide a supportive and inclusive environment where all individuals can maximize their full potential.

As we are continuously hiring for all our clients in the region, we will retain your CV in our database for any other positions that may fit your profile. Therefore, please let us know if you are not agreeable to that.

Responsibilities

• Develop and maintain project plans, timelines, and budgets, and monitor project progress for banking operations.
• Conduct detailed business analysis and problem solving in support of projects
• Develop business requirements and functional specifications for new or improved systems, processes, or procedures.
• Participating in governance forums to ensure all troubleshooting is on track
• Work closely with IT and development teams to ensure that business requirements are met and that systems are configured to support business processes.
• Conduct impact assessments and provide recommendations for changes to mitigate risks and optimize business processes.
• Develop and maintain strong relationships with stakeholders, vendors, and partners.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5-8 years of experience in banking operations or related field. Having project or programme management experience is a plus.
• Strong knowledge of banking operations processes, procedures, and regulations.
• strong relationships across different departments and excellent communications skills
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• A good understanding of banking operations and financial products across asset classes is required
• prior knowledge of the Securities Products is an advantage
• Proficient in English, Mandarin and Cantonese

Application

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Hilda Cheng

Job Purpose

Responsible for handling of account services requests, customer general & contact information change, internet banking account process and account opening processes

Key Responsibilities

• Assist on processing/ checking the account opening documentation
• Handle phone/ internet banking creation and maintenance
• Process cheque book request
• Handle customer information update and customer profile creation
• Ensure the instructions coming from business unit are timely and properly updated into relevant systems
• Take up ad-hoc task as assigned
• Perform general clerical duties

Requirements

• Secondary education or above
• With at least 1 year of relevant working experience in Banking Operations
• Proficient in MS Office
• Prudent and attentive to details
• Good command of written and spoken English and Chinese
• Fresh Graduate will be considered

For more details about career opportunities with the Bank, please visit our website Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Job Purpose

Responsible for maker role of account investigation, data access request ("DAR"), data change request ("DCR"), audit confirmation and DDA setup process

Key Responsibilities

• Handle account investigation and communicate with Legal Department for: deceased, winding up, bankruptcy case and court order
• Handle the government enquiry and communication with Compliance Department whenever required
• Handle the DAR / DCR received from the customers
• Process the audit confirmation request. Consolidate all the information provided by different departments
• Handle the DDA setup process and communicate with other banks whenever required
• Handle the enquiry from frontline

Requirements

• Degree holder/ secondary education or above
• Preferably with 1 year of working experience
• Good knowledge on banking policy and operational procedures
• Proficient in MS Office
• Prudent and attentive to details
• Good command of written and spoken English and Chinese

For more details about career opportunities with the Bank, please visit our website Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Overview

Associate , Operations Intelligence, Consumer Banking Group Operations at DBS Bank

Location: Hong Kong

• To assist the team head to formulate strategies and plans in alignment with bank’s objectives and lead the team to achieve the team’s business goals and targets
• To formulate and produce timely, accurate and quality MIS reports and share insights to facilitate decision making
• To develop an effective and efficient way to compile MIS data for data maintenance
• To automate and streamline the reporting journey
• To understand and provide report user requirements to build Operations datamarts
• To develop and maintain dashboards and key indicators for leadership to track key metrics
• To analyze historical trends and prepare forecast data to support Demand Management and digital content enrichment opportunities
• To analyze operation efficiency from operation data to optimize procedures
• To utilize operation data to optimize operation processes, enhance customer journey and reduce employee pain points
• To liaise with stakeholders to facilitate data requirements and logistics
• To streamline execution of end-to-end data management processes to improve productivity and efficiency
• To conduct periodic reviews and health checks to ensure data accuracy for study and analysis
• To draw insights from data and dashboards to identify opportunities and provide recommendations related to call diversion and digital adoption

• Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
• Minimum 5 years of relevant experience in banking or financial industry
• Process transformation mindset with related experience preferred
• Good analytical and problem-solving skills
• Data sensitivity with solid presentation skills
• Detail-oriented, and able to work independently
• Initiative and a good team player
• Good interpersonal and communication skills
• Proficient knowledge in business intelligence / data visualization tools like Qlikview/Qliksense and Tableau
• Ability to work under tight deadlines and handle multiple projects
• Excellent command of written and spoken English and Chinese
• Less experienced candidates will also be considered

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.