666 Banking jobs in Hong Kong

Customer Service Manager I - Wealth & Personal Banking

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

Customer Service Manager I - Wealth & Personal Banking

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

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Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Manager I.

Principal Responsibilities

• Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
• Supervise the branch's performance and make changes if necessary
• Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
• Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
• Identify coaching and training needs, suggesting different approaches and monitoring success
• Ensure all customer interfacing jobs are resourced by appropriately trained staff
• Collaborate amongst streams at branch to deliver branch goal
• Proactively instil HSBC core values and business principles
  
  

Requirements

• Possess proven customer service and branch operations experience
• Totally customer focused mindset and good commercial orientation
• High degree of personal drive and resilience
• Possess Investment and Insurance licenses
• Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
  
  

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

#DISTRIBUTION2025

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at HSBC by 2x

Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Customer Service (Employee Benefit), Manager / Assistant Manager

Wan Chai District, Hong Kong SAR 1 month ago

Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK) Deputy Manager, Customer Experience (Retail Banking Business)

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Overview

Industrial and Commercial Bank of China (Asia) Limited (”ICBC (Asia)”) is the flagship overseas business of Industrial and Commercial Bank of China Limited (”ICBC”). ICBC (Asia) operates in Hong Kong with 52 retail outlets, including 27 Elite Club Wealth Management Centres, providing commercial and retail banking, and related financial services, including securities, insurance and funds. Its subsidiaries include Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited.

Responsibilities

• Assist in the FATCA Project in implantation, as per management request
• Liaise with customer, FATCA related questions due diligence
• Assist the preparation, checking and processing of customer applications, account opening and transaction activities
• Coordinate with the other departments on operational issues regarding customers’ enquiries
• Ensure the daily operations comply with internal controls, procedures and policies

Qualifications

• University degree preferred
• Minimum 2 years banking / accounting experience
• Knowledge of application software such as MS Word, Excel and Chinese Word Processing
• Good communication and interpersonal skills
• Good written and spoken English and Chinese, including Putonghua

Application

Interested parties, please apply online. Personal data collected will be used for recruitment purposes only.

Details

• Location: Sha Tin District, Hong Kong SAR
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance
• Industries: Banking

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Customer Service Manager I - Wealth & Personal Banking

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

Customer Service Manager I - Wealth & Personal Banking

5 days ago Be among the first 25 applicants

Join to apply for the Customer Service Manager I - Wealth & Personal Banking role at HSBC

Get AI-powered advice on this job and more exclusive features.

Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a Customer Service Manager I.
Principal Responsibilities

• Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
• Supervise the branch's performance and make changes if necessary
• Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
• Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
• Identify coaching and training needs, suggesting different approaches and monitoring success
• Ensure all customer interfacing jobs are resourced by appropriately trained staff
• Collaborate amongst streams at branch to deliver branch goal
• Proactively instil HSBC core values and business principles
  

Requirements

• Possess proven customer service and branch operations experience
• Totally customer focused mindset and good commercial orientation
• High degree of personal drive and resilience
• Possess Investment and Insurance licenses
• Good written and verbal communication skills, proficient in English and Cantonese and Putonghua
  

You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
#DISTRIBUTION2025 Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at HSBC by 2x

Get notified about new Customer Service Manager jobs in Hong Kong, Hong Kong SAR .

Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k) Customer Service (Employee Benefit), Manager / Assistant Manager

Wan Chai District, Hong Kong SAR 1 month ago

Assistant Customer Service Manager, Customer Relations Customer Relationship Officer (High-Mid Value Segment) Supervisor - Customer Services (Ticketing) CUSTOMER SERVICES OFFICER (Ref. CKCII-CSO)

Kwun Tong District, Hong Kong SAR 1 year ago

Deputy Manager, Customer Experience (Retail Banking Business) Customer Relationship Manager (Customer Contact Centre) (HK) Deputy Manager, Customer Experience (Retail Banking Business)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Overview

Customer Service Officer (HP) – Wealth and Personal Banking

Join to apply for the Customer Service Officer (HP) - Wealth and Personal Banking role at HSBC .

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Officer (HP) .

Responsibilities

• Provide quality customer service through accurate and efficient counter transactions at branch
• Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Promote digital banking services and products and encourage customers to migrate to digital
• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
• Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

Requirements

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• With at least 1-year customer or teller service experience
• Candidate with less experience will be considered for a Customer Service Officer role

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

#J-18808-Ljbffr

Overview

Customer Service Officer (HP) – Wealth and Personal Banking

Join to apply for the Customer Service Officer (HP) - Wealth and Personal Banking role at HSBC .

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Officer (HP) .

Responsibilities

• Provide quality customer service through accurate and efficient counter transactions at branch
• Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Promote digital banking services and products and encourage customers to migrate to digital
• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
• Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

Requirements

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• With at least 1-year customer or teller service experience
• Candidate with less experience will be considered for a Customer Service Officer role

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

#J-18808-Ljbffr

Overview

Join to apply for the Associate, Assistant Customer Service Manager (Macau Branch), Consumer Banking Group role at DBS Bank .

As the leading bank in Asia, DBS Consumer Banking Group helps customers realise their dreams through a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans.

Responsibilities

• Assist the Customer Service Manager to oversee the customer service and counter operations of the branch
• Manage the overall staff and branch administration, ensure staff adherence to internal and external regulatory requirements

Qualifications

• Post secondary or above
• Minimum 3 years' relevant experience in branch operations, of which 1-2 years at managerial level
• Sound knowledge of branch operations and banking related ordinances
• Strong communication and leadership skills with high problem solving capability
• Customer-oriented with good interpersonal skill
• HKIB Certified Banker preferred

Job Details

• Primary Location: Hong Kong
• Job: Customer Service
• Schedule: Regular
• Employment type: Full-time
• Job Posting: Aug 11, 2025, 5:05:26 PM

Seniority level

• Not Applicable

Industries

• Banking, Financial Services, and Investment Banking

#J-18808-Ljbffr

Overview

Join to apply for the Associate, Assistant Customer Service Manager (Macau Branch), Consumer Banking Group role at DBS Bank .

As the leading bank in Asia, DBS Consumer Banking Group helps customers realise their dreams through a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans.

Responsibilities

• Assist the Customer Service Manager to oversee the customer service and counter operations of the branch
• Manage the overall staff and branch administration, ensure staff adherence to internal and external regulatory requirements

Qualifications

• Post secondary or above
• Minimum 3 years' relevant experience in branch operations, of which 1-2 years at managerial level
• Sound knowledge of branch operations and banking related ordinances
• Strong communication and leadership skills with high problem solving capability
• Customer-oriented with good interpersonal skill
• HKIB Certified Banker preferred

Job Details

• Primary Location: Hong Kong
• Job: Customer Service
• Schedule: Regular
• Employment type: Full-time
• Job Posting: Aug 11, 2025, 5:05:26 PM

Seniority level

• Not Applicable

Industries

• Banking, Financial Services, and Investment Banking

#J-18808-Ljbffr

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
**Citi Global Wealth (CGW)** brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We're currently looking for a high caliber professional to join our team as **Banking Executive** based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

**In this role, you're expected to:**
+ Proactively approach Citi clients to establish real needs, understand the client and their requirements, and interest them in Citi's products
+ Provide advice and product information to Citi clients as appropriate, outlining features and benefits
+ Build and maintain new and existing customer relationships
+ Perform the necessary processes, procedures and verbal dialogues to effectively customize offers and cross sell an expansive set of products and services to new and existing customers
+ Achieve or exceed decided sales targets
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Bachelor's degree/University degree or equivalent experience
+ Previous relevant experience in financial sales and customer service preferred
+ Consistently demonstrates clear and concise written and verbal communication
+ Proficient computer and technology skills
+ Demonstrated sales skills
+ Effective problem-solving and negotiation skills
+ Demonstrated Influencing and relationship management skills
+ Mandatory certifications as required for selling financial products, i.e. HKSI 1,7,8 & IIQE 1, 3
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Consumer Sales
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**Job Family:**
Field Sales
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**Time Type:**
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Overview

Business Analyst — Employment Type: 12-month Contract (Renewable) • Location: On-site at Quarry Bay

Chinasoft International is looking for a detail-oriented and proactive Business Analyst to join the team on a 12-month contract basis. You will work with a major financial institution client on-site in Quarry Bay, supporting the delivery of application and operations-related projects. The role involves business analysis, UAT planning and execution, system support, and project coordination across multiple technology and business functions.

Responsibilities

• Define UAT scope , develop UAT strategy , and deliver test plans to ensure alignment with project objectives
• Execute UAT test scripts and provide effective UAT support to business units
• Track and report UAT progress, risks, and issues to the project team and management in a timely manner
• Participate in full SDLC activities including requirements gathering, system design, development, testing, implementation, and support for both new and maintenance projects (such as API, EUC, etc.)
• Oversee and review all project phases including development, testing, and deployment
• Participate in and manage live verification tests to ensure smooth production releases
• Deliver professional documentation aligned with banking and enterprise standards
• Perform business data analytics using SQL , BI tools , and Excel
• Assist in project management support for operations and ad-hoc assignments as required

Qualifications

• 3–5 years of experience as a Business Analyst in financial services, banking, or a technology-driven environment
• Experience in UAT planning and execution , with strong understanding of the testing lifecycle
• Solid knowledge of SDLC , project coordination, and cross-functional collaboration
• Technical proficiency in:
• Experience with BI tools (e.g., Power BI, Tableau) is a plus
• Strong analytical and problem-solving skills
• Excellent written and verbal communication in English and Cantonese
• Detail-oriented, self-motivated, and able to manage multiple tasks in a fast-paced environment

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