1 645 Banking jobs in Hong Kong

Overview

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") is the flagship of overseas business of Industrial and Commercial Bank of China Limited ("ICBC") – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong and engages in commercial banking, investment banking and other financial services, including securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

• Assist in the FATCA Project in implementation, as requested by management
• Liaise with customers and handle FATCA-related due diligence questions
• Assist the preparation, checking and processing of customer applications, account openings and transaction activities
• Coordinate with other departments on operational issues regarding customers’ enquiries
• Ensure daily operations comply with internal controls, procedures and policies

• University degree preferred
• Minimum 2 years banking / accounting experience
• Knowledge of application software such as MS Word, Excel and Chinese Word Processing
• Good communication and interpersonal skills
• Good written and spoken English and Chinese, including Putonghua

Interested parties, please click "Apply Now" for application.

Personal data collected will be used for recruitment purposes only.

• Entry level

• Full-time

• Finance
• Industries: Banking

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• Counter and Back-office Support Operations
• Assist the CSM to maintain smooth and efficient operation of counter and back-office support
• Assist the CSM to oversee counter and cash operation according to the standard procedures in the assigned areas:
• providing 1st level checks to verify, override and authorize banking transactions done by Teller / CS Asst within their designated authorities
• ensuring appropriate level of branch cash position and accurate day-end cash reconciliation & vault balancing
• monitoring vault custody, safe deposit box service (if any), valuables, security keys, working stock, and other financial / physical assets
• Assisting tellers in providing a broad range of teller-related services, in particular, processing large cash deposits and withdrawal. Perform back-up teller duties as required
• Liaise with customers in relation to their account operations and process customer's instructions & exchange items
• Recognize irregular or suspicious transactions, dispose non-compliant & unusual/suspected fraud items properly to the Management as appropriate
• Assist the CSM to coach and supervise the work of Teller / CS Asst. to improve their competencies, accuracy, efficiency & compliance, and resolve the operational issues encountered by them
• Compile statistical reports and assist the CSM in the follow up on the MIS, CES reports & specific audit & compliance reports as assigned
• Act as Cashier to control level of cash of each teller, maintain the branch's level of cash within the pre-set holding limit, and assist in daily balance procedures
• Customer Experience Management
• Assist in managing the service quality and efficiency of Teller / CS Asst., customer perception during queuing, POS display and branch environment by adhering to the Bank's service standards and models
• Be alert to counter activities and ensure counters are sufficiently manned to meet customer volumes and avoid long queue
• Provide superior service to customers, and ensure customer enquiries, requests & transactions are properly handled & followed through to ensure customer satisfaction
• Handle and resolve customers' complaints tactfully according to the Bank's Complaint Handling Procedures in a timely manner
• Promotion of Bank Products/Services
• Identify & refer potential customers of regulated products to sales staff when handling daily routine, and if appropriate, cross sell non-regulated general banking products to customers
• Encourage CS staff to generate sales referrals for the sales team and monitor their sales referral activities & results
• Audit and Compliance Control
• Assist the CSM to maintain day-to-day operation and compliance standards, and to improve work processes, audit controls and compliance quality through leadership, education, on-going monitoring (incl. Branch Operation Evaluation, Branch Health Check) and effective improvement & remedial action
• Assist in the monitoring of operation activities of staff to ensure full compliance with both internal compliance policies, standards, guidelines & procedures, and the codes & ordinance laid down by the Government and the related regulatory authorities, including: e.g. sales staff's licensing and fitness & properness, KYC, FNA, anti-money laundering & documentation completeness in a/c opening & in each deal
• Comply with the registered capacity as well as any conditions imposed by the HKMA. This includes compliance with the applicable requirements of the Code of Conduct for Persons Licensed by or Registered with the SFC

Requirements

• Minimum 3 years' experience in branch frontline operations, preferably 1-2 years at supervisory level
• HKCEE holders with passes in English, Chinese and Mathematics
• Fluent in Mandarin and English are required

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified
Primary Location
Hong Kong-One Island East

Job
Customer Service

Schedule
Regular

Job Type
Full-time

Job Posting
Sep 16, 2025, 10:40:14 AM

Industrial and Commercial Bank of China (Asia) Limited ("ICBC (Asia)") is the flagship of overseas business of Industrial and Commercial Bank of China Limited ("ICBC") – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong and engages in commercial banking, investment banking and other financial services, including securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

• Assist in the FATCA Project in implementation, as requested by management
• Liaise with customers and handle FATCA-related due diligence questions
• Assist the preparation, checking and processing of customer applications, account openings and transaction activities
• Coordinate with other departments on operational issues regarding customers’ enquiries
• Ensure daily operations comply with internal controls, procedures and policies

• University degree preferred
• Minimum 2 years banking / accounting experience
• Knowledge of application software such as MS Word, Excel and Chinese Word Processing
• Good communication and interpersonal skills
• Good written and spoken English and Chinese, including Putonghua

Interested parties, please click "Apply Now" for application.

Personal data collected will be used for recruitment purposes only.

• Entry level

• Full-time

• Finance
• Industries: Banking

Overview

Customer Service Officer (HP) - Wealth and Personal Banking at HSBC. We are currently seeking a high calibre professional to join our team as a Customer Service Officer (HP) .

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

–

• Provide quality customer service through accurate and efficient counter transactions at branch
• Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Promote digital banking services and products and encourage customers to migrate to digital
• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
• Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• With at least 1-year customer or teller service experience
• Candidate with less experience will be considered for a Customer Service Officer role

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance
• Industries: Banking

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer - Banking Service and Sales, Reporting to Customer Service Manager.

Principal responsibilities:

• Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
• Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
• Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
• Handles customer complaints properly and performs necessary investigation
• Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
• Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Requirements

• Diploma or Degree Holder; or a pass in HKCEE including Math's plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
• Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
• Willing to work shift hours
• Strong customer service and sales orientation, with good communication and problem solving skills
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Good knowledge of application software including English and Chinese typewriting

(Candidates with less experience will be considered as Customer Service Officer)

You'll achieve more when you join Hang Seng Bank Limited.

Issued by Hang Seng Bank Limited

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer - Banking Service and Sales, Reporting to Customer Service Manager.

Principal responsibilities:

• Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
• Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
• Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
• Handles customer complaints properly and performs necessary investigation
• Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
• Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Requirements

• Diploma or Degree Holder; or a pass in HKCEE including Math's plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
• Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
• Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
• Willing to work shift hours
• Strong customer service and sales orientation, with good communication and problem solving skills
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Good knowledge of application software including English and Chinese typewriting

(Candidates with less experience will be considered as Customer Service Officer)

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Job Duties:

• Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
• Plan and suggest the strategy to deal with complicated and complaint cases
• Execute the solution with call agents or may require calling the complainants
• Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication
• Other special tasks as assigned from Manager

Job Requirements:

• University graduate or at least diploma level with pension and finance experience
• At least 1-2 years of MPF client service experience, both in employer and member level
• Strong MPF and related knowledge
• Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
• Familiar with checking customer profile with back-office system
• Good problem solving skills
• Fluent in English and Mandarin

Interested parties please email a MS Word version resume and expected salary to (cc:  ) and quote the job reference no.

Customer Service Officer (HP) - Wealth and Personal Banking at HSBC. We are currently seeking a high calibre professional to join our team as a Customer Service Officer (HP) .

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

–

• Provide quality customer service through accurate and efficient counter transactions at branch
• Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Promote digital banking services and products and encourage customers to migrate to digital
• Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
• Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories

• Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
• Customer centric mindset with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
• With at least 1-year customer or teller service experience
• Candidate with less experience will be considered for a Customer Service Officer role

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance
• Industries: Banking

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

6 days ago Be among the first 25 applicants

Direct message the job poster from Walker Lovell

Join a world-class finance team at the forefront of international transactions

This is a rare opportunity to step into a top-tier legal practice and accelerate your career advising on high-profile, cross-border finance matters across Asia and beyond.

Why This Business

This globally respected legal leader is trusted by major financial institutions and corporates for its deep expertise in complex finance matters - from leveraged buyouts to infrastructure and private credit. The Hong Kong office is a strategic hub, offering Associates a unique platform to develop cross-border experience and build strong client relationships within a dynamic, collegiate team.

What You’ll Be Doing

• Advise on a wide range of transactions, including leveraged, acquisition, direct lending, and project finance
• Draft, negotiate and manage core financing documents across multi-jurisdictional matters
• Work closely with partners, clients, and cross-practice teams to execute high-value deals
• Mentor junior colleagues and contribute to knowledge sharing and business development

What You’ll Bring

• 2–5 years’ PQE from a recognised finance practice within an international or top-tier firm
• Qualification in Hong Kong or a common law jurisdiction
• Proven ability to manage complex legal issues and tight timelines
• Fluency in English; Mandarin or Cantonese highly beneficial for regional transactions

Who This Suits

You’re a driven Associate who thrives in high-performing, international environments. You bring commercial focus and legal rigour to every matter and you’re now ready to broaden your exposure, take ownership of challenging work, and build long-term client trust at the highest level of the market.

Apply now for a confidential conversation with Walker Lovell.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Legal
• Industries: Legal Services and Law Practice

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