216 Banking Customer Service jobs in Hong Kong

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. Located in nearly 40 studios and more than 60 offices around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.

Capgemini Invent is an integral part of Capgemini, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

About the role:

Financial service (FS) institutions are being fundamentally changed by a rapid absorption of digital and disruptive technology. Our Enterprise Transformation team integrate strategy, process, people, technology, and data into a comprehensive transformation journey for our clients, spanning from vision to digital core, and from transformation to asset-driven consulting.

As Capgemini Invent is growing in the Southeast Asia region, we are seeking to hire an Consultant to enable the transformation and performance improvement of businesses by identifying FS clients’ needs and recommending intelligent, digital solutions. With a focus on structured analysis and visualization of an enterprise’s current and future state, you will ensure the delivery of quality, accurate, and valuable solutions to clients.

What you’ll do:

• Work on topics in Financial Services value-chain such as strategy, competitor benchmarking, process redesign, and customer digital transformation
• Collaborate with cross-functional teams to gather, analyze, and document requirements
• Work with client to understand issues, pain points and help create strategy for change
• Develop solutions and recommendations based on fact-based analysis and insights
• Foster relationships and ensure stakeholder alignment
• Influence and drive decision-making through workshops and presentations.
• Continuously improve business analysis practices by staying updated on industry trends and contributing to knowledge sharing

What you´ll bring:

• Passionate for Financial Services industry.
• Over 2 years of experience with leading consulting organizations working on transformation projects.
• Proficient in process improvement analysis and business process re-engineering.
• Experience in the delivery and implementation of large change initiatives.
• Capable of working autonomously and managing tasks efficiently with tight timelines.
• A team player with excellent work ethic and communication skills.
• Good knowledge / appetite for some of the following themes:
• (1) Strategy & organization: Transformation Program and Change Management, IT Operating Model improvement, Process Optimization, Post Merger Integration / Sourcing, Shared Service Center and Cost Reduction Programs
• (2) Industrialization of IT operations: Globalization and Off shoring Strategies, Leverage of Cloud Computing, Improvement of Operational Excellence through Lean IT
• (3) Digital transformation: Digital architecture, Agile & DevOps methodology, Innovative Technology Capabilities such as Data Analytics, Internet of things, Blockchain.
• Commitment to professional excellence, as well as personal and professional growth.
• Flexible with domestic and international travels.

What we´ll offer you:

• Innovative projects and international Teams around our Digital Transformation environment
• Long-term oriented and value-driven corporate culture
• Excellent career opportunities as well as space for self-initiative – we demand and encourage
• The task, to re-think Strategy & Transformation projects and create tangible results
• Successful growth along all dimensions of digital topics
• World-class trainings embedded in a global expert network
• Competitive salary & benefits, and second-to-none perspectives for growth

• Seniority level Associate

• Employment type Full-time

• Job function Consulting
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Capgemini Invent by 2x

Wan Chai District, Hong Kong SAR 5 days ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Central & Western District, Hong Kong SAR 1 week ago

Wan Chai District, Hong Kong SAR 5 days ago

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This range is provided by Argyll Scott. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Argyll Scott

Requirements:
- 8+ years PMO experience needed across Financial Services clients, with a focus on regional project delivery
- Exposure to complex, regional project governance and reporting essential
- High value vendor management experience including cost management, negotiation, and ROI tracking essential
- Project ROI tracking and reporting for both non-financial & financial reward management
- Exposure to setting up PMO functions from scratch and driving best practice into underperforming countries
- Project financial management, project accounting, and financial management exposure would be useful

Essentials:
- Strong communication & stakeholder management skills and people management essential

Desired Skills and Experience:
A leading financial services client is hiring for a PMO Senior Manager to oversee and govern delivery on a portfolio of regional projects relating to major business and technology change.

Requirements:
- 8+ years PMO experience needed across Financial Services clients, with a focus on regional project delivery
- Exposure to complex, regional project governance and reporting essential
- High value vendor management experience including cost management, negotiation, and ROI tracking essential
- Project ROI tracking and reporting for both non-financial & financial reward management
- Exposure to setting up PMO functions from scratch and driving best practice into underperforming LBU's
- Project financial management, project accounting, and financial management exposure would be useful

Essentials:
- Strong communication & stakeholder management skills and people management essential

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

• Mid-Senior level

• Full-time

• Consulting and Project Management
• Industries: Insurance

Referrals increase your chances of interviewing at Argyll Scott by 2x

6 days ago Be among the first 25 applicants

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

In 2024 we announced our exciting partnership with Blackstone as our first financial investor since inception to support our company’s continued growth. We have also been ranked by Vault as a Top 20 Consulting Firm to work for in the APAC region for 2025.

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

In 2024 we announced our exciting partnership with Blackstone as our first financial investor since inception to support our company’s continued growth. We have also been ranked by Vault as a Top 20 Consulting Firm to work for in the APAC region for 2025.

Our team in Asia is facing an exciting growth, and we are looking for passionate consultants or industry practitioners who want to accelerate their careers

We are currently looking for a Senior Consultant to join our Financial Services business unit in Hong Kong to provide strategic and operational advisory for our clients.

Position overview:

As a Senior Consultant, you will help to build our expertise and guarantee the quality of delivery to ensure market-leading practices for our Hong Kong office. Given the global nature of our firm, you will support clients from all around the world, typically focusing on Insurance, Financial Markets, Private Banking and Asset & Wealth Management.

You’ll also work with Sia consultants from other offices to leverage on our global network and help clients deliver successful projects.

This will involve:

• Participation in projects with leading banks and Financial Institutions.
• Typically work with a team of 2-5 consultants.
• Contribute to the implementation and execution of clients projects.
• Develop impactful solutions by analysing data, formulating hypothesis and communicating with stakeholders.
• Transforming data into meaningful insights and solutions.
• Ensuring hands on approach to growing the office with emphasis on high standard client delivery, content development and business development.
• Working closely in a diverse and international environment with our other offices and leverage our global network to take part to cross-selling initiatives and widely share our knowledge.
• Sharing consulting best practices with the team.

What we look for:

• Demonstrated exceptional analytical and problem-solving skills.
• Ability to multi-task and strive in a fast-paced and challenging environment.
• Actively seeks responsibilities and deliver high-quality work.
• Willingness to collaborate efficiently with people at all levels in the organisation.
• Demonstrated excellent written and verbal communication skills in client-facing situations.
• Have a high-level knowledge of macroeconomy and regulatory environment in Asia.
• Strong knowledge in products and market architecture related to private banking, commercial and investment banking, wealth management or asset servicing.
• Proven strong Project Management experience and ability to manage complex projects .
• Ability to drive relevant business decisions, accelerate projects delivery and mitigate, deter and escalate risks and issues efficiently.
  
  

Qualifications

• At least a Bachelor or equivalent in Economic, Business, Engineering or Finance.
• 3-6 years of relevant work experience (those with less experience could be considered for a junior position)
• Prior experience as a management consultant for banks, and/or is part of middle and back offices.
• Demonstrated relevant experience in performance improvement projects such as outsourcing, collateral management, investment accounting, custody, post-trade processing, and related topics.
• Fluency in English, Cantonese & Mandarin is a must

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Sia by 2x

Get notified about new Senior Consultant Financial Services jobs in Wan Chai District, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 1 week ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This range is provided by Argyll Scott. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Argyll Scott

Requirements:
- 8+ years PMO experience needed across Financial Services clients, with a focus on regional project delivery
- Exposure to complex, regional project governance and reporting essential
- High value vendor management experience including cost management, negotiation, and ROI tracking essential
- Project ROI tracking and reporting for both non-financial & financial reward management
- Exposure to setting up PMO functions from scratch and driving best practice into underperforming countries
- Project financial management, project accounting, and financial management exposure would be useful

Essentials:
- Strong communication & stakeholder management skills and people management essential

Desired Skills and Experience:
A leading financial services client is hiring for a PMO Senior Manager to oversee and govern delivery on a portfolio of regional projects relating to major business and technology change.

Requirements:
- 8+ years PMO experience needed across Financial Services clients, with a focus on regional project delivery
- Exposure to complex, regional project governance and reporting essential
- High value vendor management experience including cost management, negotiation, and ROI tracking essential
- Project ROI tracking and reporting for both non-financial & financial reward management
- Exposure to setting up PMO functions from scratch and driving best practice into underperforming LBU's
- Project financial management, project accounting, and financial management exposure would be useful

Essentials:
- Strong communication & stakeholder management skills and people management essential

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

• Mid-Senior level

• Full-time

• Consulting and Project Management
• Industries: Insurance

Referrals increase your chances of interviewing at Argyll Scott by 2x

6 days ago Be among the first 25 applicants

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

In 2024 we announced our exciting partnership with Blackstone as our first financial investor since inception to support our company’s continued growth. We have also been ranked by Vault as a Top 20 Consulting Firm to work for in the APAC region for 2025.

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

In 2024 we announced our exciting partnership with Blackstone as our first financial investor since inception to support our company’s continued growth. We have also been ranked by Vault as a Top 20 Consulting Firm to work for in the APAC region for 2025.

Our team in Asia is facing an exciting growth, and we are looking for passionate consultants or industry practitioners who want to accelerate their careers

We are currently looking for a Senior Consultant to join our Financial Services business unit in Hong Kong to provide strategic and operational advisory for our clients.

Position overview:

As a Senior Consultant, you will help to build our expertise and guarantee the quality of delivery to ensure market-leading practices for our Hong Kong office. Given the global nature of our firm, you will support clients from all around the world, typically focusing on Insurance, Financial Markets, Private Banking and Asset & Wealth Management.

You’ll also work with Sia consultants from other offices to leverage on our global network and help clients deliver successful projects.

This will involve:

• Participation in projects with leading banks and Financial Institutions.
• Typically work with a team of 2-5 consultants.
• Contribute to the implementation and execution of clients projects.
• Develop impactful solutions by analysing data, formulating hypothesis and communicating with stakeholders.
• Transforming data into meaningful insights and solutions.
• Ensuring hands on approach to growing the office with emphasis on high standard client delivery, content development and business development.
• Working closely in a diverse and international environment with our other offices and leverage our global network to take part to cross-selling initiatives and widely share our knowledge.
• Sharing consulting best practices with the team.

What we look for:

• Demonstrated exceptional analytical and problem-solving skills.
• Ability to multi-task and strive in a fast-paced and challenging environment.
• Actively seeks responsibilities and deliver high-quality work.
• Willingness to collaborate efficiently with people at all levels in the organisation.
• Demonstrated excellent written and verbal communication skills in client-facing situations.
• Have a high-level knowledge of macroeconomy and regulatory environment in Asia.
• Strong knowledge in products and market architecture related to private banking, commercial and investment banking, wealth management or asset servicing.
• Proven strong Project Management experience and ability to manage complex projects .
• Ability to drive relevant business decisions, accelerate projects delivery and mitigate, deter and escalate risks and issues efficiently.
  

Qualifications

• At least a Bachelor or equivalent in Economic, Business, Engineering or Finance.
• 3-6 years of relevant work experience (those with less experience could be considered for a junior position)
• Prior experience as a management consultant for banks, and/or is part of middle and back offices.
• Demonstrated relevant experience in performance improvement projects such as outsourcing, collateral management, investment accounting, custody, post-trade processing, and related topics.
• Fluency in English, Cantonese & Mandarin is a must

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Consulting
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at Sia by 2x

Get notified about new Senior Consultant Financial Services jobs in Wan Chai District, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 3 weeks ago

Wan Chai District, Hong Kong SAR 1 week ago

Kowloon City District, Hong Kong SAR 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior DevOps Engineer - Financial Services role at AQUMON .

Responsibilities include:

1. Leading DevOps activities and mentoring team members.
2. Implementing DevOps tools and techniques aligned with company strategy.
3. Managing code deployments, fixes, updates, and related processes.
4. Owning uptime of all production environments, managing maintenance windows, and troubleshooting issues.
5. Implementing automated failover, backups, and recovery strategies.
6. Updating and designing processes based on DevOps best practices.
7. Coordinating with development leads and managers for implementation and issue resolution.

Requirements include 3-5 years of DevOps/Linux experience, proficiency with CI/CD tools like Jenkins, source control tools like Git, scripting languages such as Python or Perl, experience with Linux and Windows servers, expertise in cloud environments like AWS or Aliyun, and knowledge of databases such as MySQL or NoSQL. Fluency in Mandarin and English is required.

The role is based in Shenzhen/Hong Kong, full-time, at a mid-senior level, in the engineering and IT function.

Get AI-powered advice on this job and more exclusive features.

• Coaching for licensed investment sales staff in investment business
• Join call with licensed investment sales staff to facilitate the investment business
• Execute the bank directive in investment business
• Collaborate with investment product team to support the on-going investment sales activity and product launch
• Support Branch Manager on exploring investment strategy from branch portfolio
• Host workshop/clinic for uplift sales skills of individual sales staff
• Enhance the knowhow of sales on AML, compliance and regulatory related items

Requirements

• University degree in Finance, Economics or related disciplines
• 8-10 years banking experience in frontline investment business sales/coaching
• Pass in HKSI and IIQE Licensing Examinations
• Preferably with CRWP, CFA or CFP qualifications
• Strong sales driven, result-oriented with good communication skills
• Proficiency in both written and spoken English, Chinese and Putonghua

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries Banking

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Get notified about new Investment Advisor jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 3 weeks ago

Central & Western District, Hong Kong SAR 2 weeks ago

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1 day ago Be among the first 25 applicants

Direct message the job poster from Lawyers On Demand

Who are we?

LOD (Lawyers On Demand) is the market-leading hub for flexible legal services. We pair talented consultants with clients looking for an alternative resource providing high-quality work across a broad range of industries.

Over the past decade, we’ve transformed the way in which lawyers, consultants and legal teams work. Today, we’re one of the largest and fastest growing flexible legal services businesses, continuing to lead the market we created and completing hundreds of assignments with the world’s leading businesses and law firms. Our full time and part time assignments typically include working within our clients’ organisations on secondment.

Who are we looking for?

We’re currently working on a full-time assignment with an investment bank and we’re interested in hearing from mid to senior level Japanese speaking funds/financial services lawyers available at short notice to join us to commence their LOD journey straightaway.

To join us, you will have the following attributes:

• 6+ years of relevant experience with reputable law firm and/or in-house/secondment experience
• Experienced in funds/asset management and/or financial services regulatory matters
• Familiar with financial services regulations in Japan
• Fluent in Japanese
• Currently living in Hong Kong/Singapore and is available to start assignments at short notice

You will have a hands-on, can-do approach, be able to use your initiative and not be afraid to roll up your sleeves.

By joining our team, you will have the opportunity to do high quality work with leading global corporations, whilst receiving continuous support to help you build your career. You'll be part of a team of highly regarded consultants and an established global network of support staff.

• Join the world’s fastest growing new model legal services and consulting business
• Work directly with any one of a number of market leading global clients
• Broaden your experience by working in a variety of organisations and industries
• Work flexibly, whilst deciding when and how much you work

What's next?

If you are interested in this role, simply click the 'Easy Apply' button.

LOD is proud to be an equal opportunity employer. Diversity & Inclusion is a core part of our Ways of Working, and we celebrate and embrace it. We know the individual differences of our people make us collectively better and we encourage all applicants; including people with disability, career breaks, gender diverse, LGBTQIA, and culturally diverse communities to join us so we can do great things together.

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Legal and Consulting
• Industries Law Practice

Referrals increase your chances of interviewing at Lawyers On Demand by 2x

Get notified about new Legal Consultant jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Direct message the job poster from Doo Group

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

We are looking for a dynamic Marketing Executive to join our team. The ideal candidate will have a strong background in planning and executing marketing campaigns, with expertise in content writing and social media management. Responsibilities include:

• Planning and executing marketing promotional campaigns to effectively promote our brands in the financial sector.
• Writing and editing high-quality content for websites and marketing materials, including campaign flow and messaging.
• Building landing pages and websites to support campaign initiatives.
• Liaising with various teams, including product, IT, and design, to ensure seamless campaign execution.
• Creating and scheduling engaging social media posts across multiple platforms.
• Analyzing campaign performance and providing insights for optimization.
• Managing and growing our social media presence (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Conducting market research to identify trends and opportunities in the financial industry.
• Performing other duties as assigned by the supervisor.

What we’re looking for:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Minimum of 2 years of experience in marketing, content writing, or social media management.
• Strong understanding of digital marketing strategies and tools.
• Proven experience in managing promotional campaigns, particularly in the financial sector.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Creative mindset with a focus on results-driven marketing.

What we offer:

• Rewarding career development with regional exposure
• Performance bonus
• Medical insurance
• Five-day work week
• Daily snacks
• Friendly and open work environment with a young, energetic team

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

• Seniority level Executive

• Employment type Full-time

• Job function Marketing and Advertising
• Industries Financial Services, Insurance, and Information Services

Referrals increase your chances of interviewing at Doo Group by 2x

Kowloon City District, Hong Kong SAR 1 month ago

Islands District, Hong Kong SAR 10 months ago

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