What Jobs are available for Banking Operations in Hong Kong?

Responsibilities:

• Analyze and monitor corporate actions announcements for investment productions (e.g. Stocks, Bonds, Mutual Funds, Alternative Investment Funds and Structured Products)
• Notify clients and internal teams of upcoming corporate actions, ensuring clear and concise communication of event details, deadlines and options
• Handle inquiry from client or internal teams in relation to corporate actions; follow-up with counter-parties for exception items
• Represent the team to participate and contribute in related projects and conduct UAT
• Identify opportunities to enhance workflows, automate processes, and improve efficiency in corporate action processing
• Perform ad-hoc projects, co-ordinate with stakeholders on various issues

Ideal candidates are expected to possess:

• Bachelor's degree or above in Finance, Business or related discipline
• At least 5 years of experience in Corporate Action processing, preferably within Private Banking or Wealth Management industry
• Experience with financial market infrastructure and processing platforms such as SWIFT, RTGS, Clearstream Web Portal and Avaloq would be an advantage
• Solid understanding of private banking management systems and operation workflows
• Familiar with policies, regulatory requirements, and industry best practices in Private Banking
• Strong team player with good interpersonal and communication skills
• Well organized with logical mindset, good problem-solving and multi-tasking skills
• Proficient in written and spoken English and Chinese (Mandarin and Cantonese)
• Proficient in in Microsoft Office applications, i.e., Excel, Word and PowerPoint

We offer attractive salary and comprehensive fringe benefits. Interested parties please e-mail your full resume with current and expected salary by clicking "Quick apply".

If applicable, the successful applicant's offer confirmation is subject to the result of Mandatory Reference Check (MRC) under HKMA's mandatory requirement.  For details, please visit the corresponding website:

Personal information collected will be used for considering suitability for the post and strictly in accordance with our personal data policies.  It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of maximum two years.

Responsibilities

• Execute and monitor of full settlement cycle of investment products (e.g. stocks, bonds, investment funds, structured products and derivatives)
• Process settlement payments and receipts
• Coordinate with brokers, custodians, and fund administrators to resolve discrepancies
• Perform position reconciliation to ensure accuracy
• Make constructive and practical suggestions to enhance operational workflow and reduce operational risks
• Perform ad-hoc projects, co-ordinate with stakeholders on various issues

Candidates are expected to possess

• Bachelor's degree or equivalent academic qualification
• 1 year of back office experience in a bank (preferably in Private Banking or Wealth Management industry)
• Fresh graduates are welcome to apply
• Knowledge and experience in market systems like SWIFT, RTGS, Vestima, Avaloq, etc. and good understanding of functioning of wealth management system
• Understanding of internal and external guidelines and rules, market practices
• Team spirit, good interpersonal, communication and organization skills
• Logical mind, good problem solving skills and multi-tasking
• Good command in both spoken (Mandarin and Cantonese) and written Chinese, and fluency in English
• Versatile in Microsoft Office, i.e. EXCEL, WORD and PowerPoint

We offer attractive remuneration package and comprehensive fringe benefits. Interested parties please e-mail your full resume with current and expected salary by clicking "Quick apply".

If applicable, the successful applicant's offer confirmation is subject to the result of Mandatory Reference Check (MRC) under HKMA's mandatory requirement.  For details, please visit the corresponding website:

Personal information collected will be used for considering suitability for the post and strictly in accordance with our personal data policies. It is our policy to retain the personal data of unsuccessful applicants for future recruitment purposes for a period of maximum two years.

Responsibilities

• Develop and maintain project plans, timelines, and budgets, and monitor project progress for banking operations.
• Conduct detailed business analysis and problem solving in support of projects
• Develop business requirements and functional specifications for new or improved systems, processes, or procedures.
• Participating in governance forums to ensure all troubleshooting is on track
• Work closely with IT and development teams to ensure that business requirements are met and that systems are configured to support business processes.
• Conduct impact assessments and provide recommendations for changes to mitigate risks and optimize business processes.
• Develop and maintain strong relationships with stakeholders, vendors, and partners.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field.
• 5-8 years of experience in banking operations or related field. Having project or programme management experience is a plus.
• Strong knowledge of banking operations processes, procedures, and regulations.
• strong relationships across different departments and excellent communications skills
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
• A good understanding of banking operations and financial products across asset classes is required
• prior knowledge of the Securities Products is an advantage
• Proficient in English, Mandarin and Cantonese

Application

If this above description fits your experience and is something you would like to explore, please click 'Apply Now' to submit your resume to us.

Our specialist consultant will get in touch with you soon, if we find your profile suitable for this position or any other vacancies we are recruiting for.

Any questions, please feel free to contact Hilda Cheng

Job Purpose

Responsible for maker role of account investigation, data access request ("DAR"), data change request ("DCR"), audit confirmation and DDA setup process

Key Responsibilities

• Handle account investigation and communicate with Legal Department for: deceased, winding up, bankruptcy case and court order
• Handle the government enquiry and communication with Compliance Department whenever required
• Handle the DAR / DCR received from the customers
• Process the audit confirmation request. Consolidate all the information provided by different departments
• Handle the DDA setup process and communicate with other banks whenever required
• Handle the enquiry from frontline

Requirements

• Degree holder/ secondary education or above
• Preferably with 1 year of working experience
• Good knowledge on banking policy and operational procedures
• Proficient in MS Office
• Prudent and attentive to details
• Good command of written and spoken English and Chinese

For more details about career opportunities with the Bank, please visit our website Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Job Purpose

Responsible for handling of account services requests, customer general & contact information change, internet banking account process and account opening processes

Key Responsibilities

• Assist on processing/ checking the account opening documentation
• Handle phone/ internet banking creation and maintenance
• Process cheque book request
• Handle customer information update and customer profile creation
• Ensure the instructions coming from business unit are timely and properly updated into relevant systems
• Take up ad-hoc task as assigned
• Perform general clerical duties

Requirements

• Secondary education or above
• With at least 1 year of relevant working experience in Banking Operations
• Proficient in MS Office
• Prudent and attentive to details
• Good command of written and spoken English and Chinese
• Fresh Graduate will be considered

For more details about career opportunities with the Bank, please visit our website Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

Customer Science Setup/Deployment

·    To setup and deploy Customer Science use cases for call avoidance and boost digital adoption

·    To maintain the customer science use cases inventory as well as to facilitate on post experimentation tracking

*Ops Insights & Trackers *

·    To develop and maintain tracking/insight reports, key indicators for leadership team to track key metrics.

·    To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities.

·    To analyze the operation efficiency from operation data to optimize operation procedures

·    Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points

·    To work with Data Chapter team in liaising with Operations stakeholders to facilitate the data requirement and logistics

·    To streamline execution of the end-to-end data management process to improve the productivity and efficiency

·    To draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption

·    To assist in assuring Ops data quality and regular monitoring

Report Automation

·    To assist the team head to formulate strategies and plans in align with bank's objectives and leading the team to achieve team's business goals and targets

·    To formulate and produce the timely, accurate and quality MIS reports and share analytical insights to facilitate decision making

·    To develop the effective and efficiency way to compile the figures for MIS report maintenance.

·    To automate and streamline reporting journey

Requirements

• Degree holder in Engineering, Statistics, Management Science, Data Science, Mathematics, or related disciplines
• A minimum of 2 years relevant experience in banking or financial industry Process transformation experience is preferred
• Good analytical and problem-solving skills
• Be data sensitive with sound presentation skills
• Detail-oriented and able to work independently
• Initiative and a good team-player
• Good interpersonal and communication skills
• Relevant experience with digital apps, chatbot, webpage programming skills, e.g. HTML, JavaScript, Adobe analytics
• Independent and with can do attitude
• Ability to work under tight deadline and handle multiple projects
• Excellent command of written and spoken English and Chinese
• Hand-on experience in programming skills like Python, SQL
• Experience in using visualization tools like Qlik, Tableau, Power BI to build dashboards

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Principal Responsibilities

• To assist the team head to formulate strategies and plans in align with bank's objectives and leading the team to achieve team's business goals and targets
• To formulate and produce the timely, accurate and quality MIS reports and share insights to facilitate decision making
• To develop the effective and efficiency way to compile the MIS data for MIS data maintenance
• To automate and streamline reporting journey
• To understand & provide report user requirement to build Operations datamarts
• To develop and maintain dashboards, key indicators for leadership team to track key metrics
• To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities
• To analyze the operation efficiency from operation data to optimize operation procedures
• Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points
• To liaise with stakeholders to facilitate the data requirement and logistics
• To streamline execution of the end-to-end data management process to improve the productivity and efficiency
• To conduct periodical review and health check to ensure accurate data are generated for study and analysis
• To draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption

Requirements

• Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
• Minimum 5 year's relevant experience in banking or financial industry
• Process transformation mindset with related experience is preferred
• Good analytical and problem-solving skills
• Be data sensitive with sound presentation skills
• Detail-oriented, and able to work independently
• Initiative and a good team-player
• Good interpersonal and communication skills
• Proficient knowledge in business intelligence / data visualization tools like Qlikview/Qliksense and Tableau
• Ability to work under tight deadline and handle multiple projects
• Excellent command of written and spoken English and Chinese
• Less experienced candidateswill also be considered

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

• en

Primary Location
Hong Kong-Two Harbour Square

Job
COO Office/Business Mgt & Support

Schedule
Regular

Job Type
Full-time

Job Posting
Oct 8, 2025, 5:30:00 AM

JOB DESCRIPTION

Join us to be part of the Private Banking Operations team in Hong Kong, focused on ensuring the Private Banking business in Asia scale in a controlled manner through collaboration with business and control partners and operational teams. From our offices in Hong Kong and Singapore, J.P. Morgan's Asia Private Bank serves the complex wealth management needs of ultra-high net worth clients in countries across the region.

As an Operations Service Delivery Associate within the Asia Private Banking Operations, you will be responsible in supporting business queries and escalations, representing operations to collaborate with business in meeting the needs of our clients. You will work closely with Business stakeholders, Risk and Control partners, Compliance and Operation teams, enabling the Private Banking business in Asia to scale in a controlled manner.

Job Responsibilities

• Provide first class client experiences through supporting the business on all operational matters.
• Take ownership of issues and exceptions and bring them to a logical conclusion.
• Ensure controls are executed in a timely and accurate manner.
• Utilize metrics to measure the performance of service providers.
• Leverage on data and trends to identify process weakness and gaps in controls.
• Identify and drive process improvement / automation initiatives and efficiency opportunities with the respective Ops teams, leveraging on Intelligent Automation tools.

Required qualifications, capabilities, and skills

• Bachelor's Degree in Banking and Finance or other relevant disciplines
• Minimum of 3 years of operations experience with knowledge across product and processes within Private Bank.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Must be highly disciplined, a self-starter, possess adaptability to learn new tasks and demonstrate a willingness to understand the details of a process.
• Strong ownership with ability to operate in a flexible, dynamic environment where creative and strategic thinking are also required in driving solution, initiatives, and projects.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.

Preferred qualifications, capabilities, and skills

• Knowledge of Temenos will be an added advantage.
• Knowledge of Tableau and Alteryx CORE certification is a plus.
• Client facing experience is desirable.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Job Responsibilities:

• Operations Strategy and Execution:Develop and implement the Bank's annual app operations plan. Plan and execute online and offline campaigns;
• Data Analysis:Analyze user behavior data by SQL/Python, produce optimization reports, and drive iterative improvements;
• Product Operations Closed-Loop Management:Monitor App feature usage rates and manage user feedback loops;
• Cross-Department Collaboration and Resource Integration:Liaise with R&D team to facilitate feature development and coordinate with compliance departments;
• Competitor Research and Innovation Exploration:Regularly analyze peer App strategies to identify differentiated operational approaches and explore AI applications in user engagement.

Job Requirements:

• Bachelor's degree or above in Finance, Computer Science, Marketing or related disciplines.
• At least 3-5 years of experience in Banking or Fintech company, with a track record of successful campaign planning.
• Proficiency in Tableau/Power BI; basic data analysis skills using SQL.
• Familiarity with Hong Kong e-Banking compliance requirements.
• Ability to identify user needs through data and design commercialization pathways.
• Experience in leading at least two full-cycle operations projects, and with cross-cultural collaboration experience.
• Candidate with experience in Banking Apps and Operational Models, or AI projects (e.g., machine learning model deployment, intelligent recommendation systems) is preferred.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking "Apply Now". For details, please visit and refer to the page "Join Us".

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.