Senior Customer Service Officer, Banking Service and Sales
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Job description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer - Banking Service and Sales, Reporting to Customer Service Manager.
Principal responsibilities:
- Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
- Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
- Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
- Handles customer complaints properly and performs necessary investigation
- Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
- Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities
Requirements
- Diploma or Degree Holder; or a pass in HKCEE including Math's plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered.
- Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must.
- Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
- Willing to work shift hours
- Strong customer service and sales orientation, with good communication and problem solving skills
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage
- Good knowledge of application software including English and Chinese typewriting
(Candidates with less experience will be considered as Customer Service Officer)
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.
You'll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
Vice President, Investment Banking
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Responsibilities:
- Sourcing M&A acquisition or related structured financing (leverage financing) opportunities with global buyout funds and strategic investors, delivering termsheet and presentation to clients.
- Execution of various transactions independently including supporting credit memo preparation, financial model build up, financial analysis, industry and company research for deal analysis.
- Ability to work with syndication team, internal & external parties for deal execution and documentation.
- Participate in ad-hoc assignment as assigned
Requirements:
- Degree holder or above preferably with major in Business, Accounting, Finance or related disciplines
- Holder of CPA/CFA is preferred
- At least 5 years of solid experience in deal origination and execution in acquisitions or leveraged financing
- Working knowledge of cross border M&A, acquisition financing, and relevant accounting and legal concepts
- Independent, ability to work under pressure and sensitive to market changes with a proactive approach to drive business growth
- Detail-minded, excellent analytical and problem solving skills
- Proficient in MS Office applications and Chinese Word Processing
- Fluent spoken and written English, Chinese and Mandarin
- Promising candidates with less experience will be considered as AVP, Investment Banking
Please quote the Reference No.: CV_IBDL_2025 in your application.
Our Bank offers attractive remuneration package to chosen candidates. Interested parties please apply with full resume stating expected salary and contact phone number via Apply Now.
All applications will be treated in the strictest confidence and personal data collected will be used for recruitment purpose only.
Officer, CDD, Business Banking
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Responsibilities:
- Review and assess customer due diligence documentation, including identification documents, risk assessments, and other relevant information, to ensure compliance with regulatory requirements and internal policies.
- Conduct thorough and accurate risk assessments of new and existing customers to determine the appropriate level of due diligence required.
- Analyze and interpret complex customer profiles, transaction patterns, and other relevant information to identify potential money laundering or fraudulent activities.
- Collaborate with internal stakeholders, such as Relationship Managers, Compliance Team, and Legal teams, to gather additional information and clarify CDD-related matters.
- Provide guidance and support to front-line staff on CDD procedures, documentation requirements, and regulatory obligations.
- Stay current on regulatory changes, industry best practices, and emerging trends in AML and KYC to ensure ongoing compliance and process improvement.
- Participate in internal and external audits, as well as regulatory examinations, by providing accurate and timely CDD-related information.
- Maintain accurate and up-to-date records of CDD approvals, decisions, and related documentation.
- Contribute to the development and enhancement of CDD policies, procedures, and systems.
Requirements:
- Bachelor's degree in finance, business administration, or a related field. Relevant professional certifications (e.g., CAMS) are highly desirable.
- Minimum 1-2 years of experience in a similar role, preferably within the financial services industry.
- Strong knowledge of anti-money laundering (AML) regulations, customer due diligence (CDD), and Know Your Customer (KYC) principles.
- Excellent analytical and critical thinking skills with the ability to identify and assess potential risks and anomalies.
- Strong attention to detail and accuracy, with the ability to handle and prioritize multiple tasks in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Demonstrated integrity and ethical behavior in handling sensitive and confidential information.
- Knowledge of international AML and KYC regulations is a plus.
- Ability to adapt to changing regulatory requirements and industry dynamics.
Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.
APAC Banking Summer Analyst
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Unlock boundless opportunities.
Are you ready to launch your career in a global and growing bank? At Wells Fargo, we provide a dynamic environment that empowers you to shape our tomorrow. If you are driven to contribute to building the bank of tomorrow, then Wells Fargo could be where your aspirations soar to unprecedented heights. We excel with you, evolve together, and build a bright future.
We know that this pivotal moment in your journey is not just about choosing a career path - it is about embracing boundless ambition and unlocking extraordinary opportunities. Your hunger for success, unwavering dedication, and intellect align to chart an exceptional course towards a future that knows no limits. At Wells Fargo, we are guided by excellence and driven by you.
A career at Wells Fargo demands commitment, academic excellence, and remarkable interpersonal finesse. Challenges will arise, but the rewards are abundant. With us, you'll have the autonomy to set your own pace and the freedom to achieve greatness, limited only by the expanse of your own ambition.
Join us now and unlock boundless opportunities. Our intern opportunities are wide open, spanning across Hong Kong and Singapore. Seize this moment, shape your future, and embark on an extraordinary journey with us at Wells Fargo.
Summer Analyst Program 2026
The program duration is 10 weeks starting in June 2026 and is designed to provide you with the unique opportunity to discover our Corporate and Investment Banking business, culture, and how we collaborate to deliver solutions for our clients.
The program combines structured classroom and online learning to build technical expertise and core professional competencies to boost your career development along with real exposure to on-the-job experience.
Excel with us and evolve together as you gain access to mentors who are experts in their field, a dedicated peer system in support of meaningful collaboration, and networking opportunities - all designed to shape our tomorrow and build a bright future for you.
Banking and Capital Markets ("BCM") Overview
The BCM team sits within Wells Fargo's Corporate and Investment Bank and is dedicated to understanding the unique competitive and operating environments of our clients. Combining strong relationships and industry knowledge with superior capital markets and advisory capabilities, our team excels in delivering exceptional execution. BCM is organized across coverage and product teams, covering Corporate Banking, Financial Institutions, among others.
Join us to shape our tomorrow and build a bright future with Wells Fargo.
Coverage Teams
Provides a full range of services to clients across the following client types:
- Corporate Banking
- Financial Institutions
Product Teams
Provides a full range of execution capabilities and services to clients in the following products:
- Debt Capital Markets and Advisory
- Loan Syndications, Portfolio Management & Underwriting
- Merger and Acquisition
Required
- Penultimate year undergraduate studying towards completing a Bachelor's degree, with an expected graduation between January 2027 and June 2027
- Demonstrable interest in Finance through work experience or extra-curricular achievement
- A record of academic excellence
- Ability to communicate effectively with clients and/ or stakeholders across geographies/levels both internally and externally
- Have the relevant right to work in Hong Kong
Desired
- A personality that is engaging, flexible, organized, conscientious, proactive, & detail-oriented
- An ability to prioritize work, meet deadlines & achieve goals, all whilst working in a dynamic & complex environment
- Ability to quickly evaluate and solve analytical problems, with a basic understanding of mathematical principles
- Knowledge of another Asian language other than English. (Chinese, Japanese, Korean etc.).
- Sense of personal accountability & urgency for achieving results
- Experience using Microsoft Office suite of products
Posting End Date:
29 Sep 2025
- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants With Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment And Hiring Requirements
- Third-Party recordings are prohibited unless authorized by Wells Fargo.
- Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Reference Number
R-
Customer Service
Posted 1 day ago
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職責:
- 透過電話 / Whatsapp / Email 處理訂單,並確保訂單紀錄正確
- 處理客戶查詢及任何跟進事宜
- 以電話/ 電郵為客戶提供服務,維持良好客戶關係
- 執行主管安排的其他工作
資歷:
- 中五或以上程度
- 良好電話禮儀、溝通技巧及解難能力
- 懂閱讀及書寫中英文
- 熟悉電腦應用軟件,如MS Office和中英文輸入
- 歡迎其他行業人士或應届畢業生加入
工作時間及待遇:
- 星期一至六 (5 天日間輪班):上午8時至下午6時或上午8時半至下午6時半,每週工作5天,每天工作9小時
- 月薪$15,000 - $18,000, 酌情花紅、表現獎金、培訓津貼、醫療福利、有薪年假10日起、生日假、有薪婚假及恩恤假、侍產假20日、太古集團購物優惠、廠內飲品任飲、免費廠車服務、員工康樂活動
以下其中一個申請方法:
1. 按"Quick Apply" 提交履歷表申請, 註明現時及期望薪金, 最快上班日期
2. 招聘熱線:
*申請人所提交之個人資料將絕對保密及只作招聘用途。所有個人資料將在招聘後銷毀。
Responsibilities:
- Make outbound / inbound calls for customer order taking and maintain accurate order records
- Handle customers' enquiries and all follow up matters
- Provide customer services via phone and e-mail
- Perform ad hoc duties as assigned
Requirements:
- Form 5 or above
- Good telephone manner, communication and problem-solving skills
- Good command of written and spoken English and Chinese
- Proficient in using MS Office and Chinese word processing
- Recent graduates and candidates from other industries are also welcome
Interested parties please submit your resume with current and expected salary and your availability by clicking 'Quick Apply'.
*Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.*
Associate Relationship Manager, Business Banking
Posted today
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Responsibilities:
- Identify business opportunities and promote a range of commercial banking products to drive business growth.
- Enhance customer satisfaction by delivering outstanding service and providing information about products that meet customers' needs.
- Build and maintain relationships with business clients through proactive outreach efforts.
- Oversee the acquisition of new customers while ensuring strict adherence to all internal and external KYC (Know Your Customer) regulations and policies.
- Assist in the effective execution of Business Banking strategies.
- Collaborate with other teams to provide tailored product and service solutions.
- Recognize sales opportunities and cross-sell products to suitable business clients.
Requirements:
- 2-4 years of experience as Relationship Manager or Assistant Relationship Manager in commercial banking.
- Demonstrated banking experience and customer-facing roles; familiarity with commercial banking and treasury products and services is advantageous.
- Strong customer-centric mindset with a commitment to delivering high-quality services.
- Excellent presentation and communication skills in both written and spoken English and Cantonese; proficiency in Putonghua is a plus.
- Self-motivated with the ability to work effectively under pressure.
Applicants who are not invited for an interview within the 8 weeks after submission of application may assume their applications unsuccessful. We may review applications received for suitability for other posts within the Company. All personal data provided will be treated in strict confidence and used strictly for recruitment-related purposes only. We shall retain the personal data of unsuccessful applicants for a period of 24 months upon receipt of such application.
Director, Head of Private Banking Business
Posted 1 day ago
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Job Responsibilities:
- Develop business strategies to continuously grow revenue and profitability via a complete, well-diversified shelf of Private Banking and Wealth Management solutions that meets the needs of UHNW customers
- Sustain customer satisfaction and the Bank's reputation
- Direct a customer-centric distribution model that enables customers to access the full range of Private Banking and Wealth Management services
- Establish the highest control and operating standards for the Bank in accordance with internal and regulatory requirements
- Drive streamlining imperatives to efficiently and robustly manage costs and the business operations
- Engender a positive and collaborative culture, underpinned by the values of the Bank, to continuously uplift employee engagement within the department, supporting functions and key stakeholders
- Manage effective working relationships with regulators, media, partners, and suppliers to ensure the Bank's reputation and position is fairly represented
Job Requirements:
- Degree holder in Accounting, Finance, Business Management or related disciplines
- At least 12 years of relevant banking experience in business development, private banking and wealth management
- Possess qualifications under HKMA / SFC for marketing investment products and IA for insurance products.
- Extensive experience in Private Banking and Wealth Management
- Proven capability in strategic planning, commercial judgment, organizational and project management skills
- Excellent leadership and influencing skills with an ability to inspire and develop others, and the ability to operate in a complex matrix culture
- Sound knowledge and understanding of global and regulatory standards impacting banking activities, delivery systems and channels
- Proven track record in managing change and building a positive working culture
- Strong communication and interpersonal skills, good analytical skill, good relationship management and self-motivated
- Good command of written and spoken English and Chinese (including Putonghua)
Personal data provided will be used for recruitment and related purposes, strictly in accordance with our Personal Data Policy for Applicants for Employment, a copy of which is available on request. Applicants who are not contacted within 6 weeks may consider your applications unsuccessful and the personal data collected will be destroyed after six months.
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Customer Service Officer
Posted 1 day ago
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We invite you to join Sime Motors (HK) in our rapid expansion. Together, we drive smart EV transformation
You'll be bringing these values to us…
- Provide excellent customer service for XPENG Showrooms
- Handle inquiries and complaints in a professional manner
- Provide beverage and refreshment service to guests
- Assist in company campaigns and special events
- Maintain the showroom's cleanliness & neatness
- Provide general administrative support
- Perform other ad hoc duties as assigned
You'll be a Great Talent if you are/have…
- DSE/ Form 5 or above
- 1 year of work experience
- Customer-oriented, cheerful, self-motivated, and outgoing personality
- Good command of both written and spoken Chinese and English, Mandarin is an advantage
- Proficient in MS Office and Chinese word processing
- Fresh graduates are also welcomed
- Candidates with more experience will be considered as Guest Relations Officer
You'll be working in.…
- Wan Chai, close to MTR
- Occasional work in Yuen Long if required
You'll Enjoy……
- 6 Rest Days per Month
(Working at weekends and public holidays are required) - 9 Hours per Working Day (including 1 hour lunch break)
- Minimum 12 Annual Leave Days, Bank Holidays and Extra Leaves (Birthday, Marriage, Compassionate, Exam, etc.)
- Year End Bonus
- Comprehensive Medical and Life Insurance Coverage
- Staff Purchase Discount
- Career Development Opportunities and Professional On-job Training
Electrify your future Apply now via JobsDB or send your full resume quoting job reference number with your latest and expected salary and your earliest availability via e-mail to ghr-
We provide equal employment opportunities regardless of race, religion, age, gender, and physical disabilities. All employment decisions will be made in a non-discriminatory manner.
All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within the Group. (Please indicate clearly on your application if you would not like to be considered for other positions within the group).
A member of Sime Group
Customer Service Officer
Posted 1 day ago
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Are you looking for an exciting opportunity to kickstart your career in customer service? Join our client's Operations Team and be part of a dynamic environment where attention to detail, accuracy, and initiative are highly valued. This role offers a chance to develop your skills in a professional setting while providing essential support to clients.
What you'll be doing?- Deliver exceptional service: Provide high-quality services in a professional manner, adhering to all group standards.
- Process and verify: Conduct thorough processing reviews and document verifications to ensure accuracy.
- Collaborate across teams: Work closely with other departments to provide comprehensive support for client inquiries.
- Maintain service quality: Provide feedback and handle complaints to uphold service quality standards.
- Internal support: Handle internal inquiries and collaborate effectively with various departments.
- Adapt and grow: Take on additional responsibilities as assigned, contributing to the team's success.
- Educational background: Candidates with non-degree tertiary education, associate degree, or equivalent in Business Administration, Business Management, or related fields.
- Language skills: Proficiency in English, Mandarin, and Cantonese to effectively communicate with diverse clients and team members.
- Positive attitude: Demonstrate a strong desire to deliver exceptional results with great attention to accuracy and detail.
- Team player: Possess good communication skills and a strong sense of responsibility to contribute effectively to the team.
- Open to all experience levels: Candidates with no prior experience are welcomed to apply for this opportunity to grow and develop their skills.
Our client offers an attractive remuneration package and other benefits, such as:
- Comprehensive health and dental insurance coverage
- Performance-based bonus opportunities
- Annual body check for your well-being
- Generous annual leave of at least 14 days
5 days work week (on shift), 11:15pm-8:15am
How to applyReady to join this role? Click Apply now to submit your resume and share your availability and expected salary with us
We encourage all interested candidates to apply, regardless of background or experience level. Your unique perspective could be just what our client is looking for
All information received will be kept strictly confidential and will be used only for employment-related purposes.
Refer A Candidate and Earn $2,000)
SmartReward #SmartHireCustomer Service Officer
Posted 1 day ago
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Job Description:
- Handle customer call and email enquiries in a positive and professional manner
- Resolve customer complaints promptly and escalate to team head if necessary
- Evaluate problems raised by customer and provide solution effectively to build customer loyalty
- Perform any other duty as assigned by supervisors
Requirements:
- Form 7 / DSE or above with 2 years of experience in customer service and call centre
- Strong customer centric mindset with excellent communication and interpersonal skill
- Fluency in Cantonese, English and Mandarin
- Energetic and able to work independently
- Shifts duty are required
- Passed in HKSI Paper 1,7,8 is preferred
- Candidate with more experience will be considered as Senior Officer