What Jobs are available for Bilingual Representative in Hong Kong?

The Client Support Specialist acts as a vital intermediary for professional clients across the Asia-Pacific region.

• Client Engagement: Respond to client inquiries through multiple channels, including ticketing systems, phone calls, emails, and live chat.
• Issue Investigation: Examine and resolve account management and trade-related challenges, such as execution, order routing, trade busts, and position liquidations.
• Client Meetings: Conduct meetings with institutional clients to understand their needs and present tailored services and workflow solutions.
• Process Enhancement: Analyze complex service issues at a technical level and suggest recommendations for process improvements.

• Product Expertise: In-depth knowledge of various financial products, including Equities, Options, Futures, and FX.
• Analytical Mindset: A proactive, self-driven individual who takes ownership of projects and sees them through to the end.
• Language Skills: Strong written and verbal communication abilities in English and Chinese, particularly Mandarin.
• At least 2 years of relevant experience.
• HKSI Paper 1 (Type 1, 2, and 3), FINRA Series 7 license, or the capability to obtain one.
• Proficient in Microsoft Word, Excel, and Bloomberg; familiarity with UNIX and/or programming is an advantage.
• Candidates with experience in middle/back office operations, compliance, electronic trading, or fund administration will be given preference.

ABOUT SOTHEBY'S

Established in 1744, Sotheby's is the world's premier destination for art and luxury. Sotheby's promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby's believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

Responsibilities include but are not limited to:

• Provide support to clients on a day-to-day basis such as: assisting in phone, email, and in-person enquiries in a timely manner
• Facilitate the fulfillment process for both auction and retail property for all applicable payment methods promptly and accurately with high level of compliance and accuracy both remote and onsite
• Process pre-sale transaction requests including: bids and paddle registration, account setup and troubleshooting
• Process post-sale transaction requests including: providing invoices, statements, and shipping quotes
• Work closely with all Business units (Registrars, Facilities Management, Postsale Services, Bids Department, Maison's Client Advisors and etc.) to ensure highest level of client satisfaction
• Perform other duties/ad hoc projects as assigned by the manager

Key Skills and Experience:

• University graduate (or equivalent) with 1 to 2 years relevant working experience in operations and/or client services
• Exceptional client service skills, ability to remain calm in pressured situations with a friendly, enthusiastic, and welcoming disposition
• Excellent interpersonal skills and proven ability to communicate confidently with both clients and all levels of staff within the business
• Strong attention to detail and organizational skills, ability to multitask, set priorities and meet deadlines
• Self-motivated, enthusiastic, and able to work both independently and as part of a team
• Able to work in the evenings and weekends when needed
• Strong knowledge of Microsoft Office – prior experience with SAP or other Sotheby's systems is preferable
• Fluency in English, Cantonese, and Mandarin is essential. Must be able to read and write Traditional Chinese

Systems Software and Hardware Support:

• Provide hardware and software support to all users, ensuring IT services meet the expectation of the school. Perform configuration, installation, repair, and upgrades of laptops, desktops, and other devices.
• Perform service calls to provide accurate and timely technical support for hardware and software issues, including researching and testing potential solutions, and clearly communicating these to the user.
• Provide direct user support by answering phones, responding to user requests sent via the Helpdesk System, email, or by visiting offices to assist users in person when needed.
• Investigate problems in systems and services and assist with the implementation of agreed remedies and preventive measures including the maintenance of internal and outsourced IT systems and devices.
• Help maintain the VoIP and digital phone service, working with service support provider in troubleshooting and setting up new users.
• Assist AV Technicians during events (which may occur outside regular school hours) and help perform basic troubleshooting of AV equipment, including Apple TVs, LCD Projectors, microphones, sound systems and help maintain AV loaners.

Collaboration and Customer Service:

• Collaborate with other Client Services Team members to research, test, and recommend tools and utilities that may improve or enhance both user experience and team productivity while fostering knowledge sharing across the team
• With the Client Services Team, develop and/or recommend standards and improve procedures for technical initiatives and workflow. Provide ad-hoc user training/demonstration on all standardized software and hardware where necessary.
• Collaborate in a flexible and open manner with other Client Services Team members and campus users, with frequent team collaboration and support, excellent communication, and responsiveness.

Equipment Maintenance, Inventory Control, and Documentation:

• Handle maintenance logistics, work with systems with other support staff and computer vendors.
• Document processes and procedures.
• Capture client information and problem-solving processes such as decisions made, actions involved, and final resolution.
• Maintain a high standard of documentation by thoroughly updating the ticket status in the Helpdesk System, including troubleshooting steps taken, results achieved, recommendations for system improvements, and escalation to supervisor when necessary. Communicate updates to users through all appropriate channels.

Other Duties As Required:

• Take an active role in your own development and work towards gaining industry-recognized certifications in the core products used by HKIS in addition to developing other technical and interpersonal skills.
• Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

Education:

• University graduate with a degree in Information Technology preferred
• Apple Certified Associate certification preferred
• Apple Certified Support Professional certification preferred
• Microsoft and/or Google Workspace certification preferred

Experience:

• At least two years of experience supporting Apple and Microsoft products.

• Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:

• Macintosh and Windows computers and operating systems;

• Application software including Google Workspace,Microsoft Office and Microsoft Admin tools;
• Web browsers, such as Chrome, Firefox, Safari, Edge;
• Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;
• Computer networks, including wireless connectivity and VPN;
• Virus protection and spyware removal software applications;

• Security and registry configuration changes.

• Experience with a ticketing system for request assignment, tracking, escalation, and reporting.

• Experience with mobile device management (MDM) tools such as JAMF or Microsoft Intune preferred
• Familiar with command-line interfaces and basic scripting in both Windows (PowerShell, Command Prompt) and macOS (Terminal, Bash/Zsh)
• Experience with programming or scripting languages, with Python knowledge preferred
• Familiarity with basic networking commands (ping, ipconfig/ifconfig, nslookup, traceroute)
• Previous experience working in a school environment is preferred.

Required Skills:

• Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
• Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
• Ability to work with people of various backgrounds with all levels of technical knowledge
• Ability to work proactively both individually and in a team, with skills to identify potential issues before they escalate Ability to implement appropriate solutions and maintain clear communication with team members and supervisors regarding work progress
• Willing to work with and support our students and learning community
• Required to work outside office hours when needed, especially during busy operational periods
• Ability to handle confidential files and information in a professional manner
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.

Child Protection Statement:

• At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.

Provide professional, effective, knowledgeable, and rapid technical support services in the classrooms and to teachers, students, parents, and support staff as needed by the HKIS community. Triage, resolve and escalate support tickets within agreed timescales using the online Helpdesk System. The goal is to make sure that client support services are maintained to the standards set forth by HKIS. Support services include managing the network environment that consists of network devices, laptops, desktops, and other mobile devices, both Apple and Microsoft systems.

KEY AREAS OF RESPONSIBILITY:

Systems Software and Hardware Support:

• Provide hardware and software support to all users, ensuring IT services meet the expectation of the school. Perform configuration, installation, repair, and upgrades of laptops, desktops, and other devices.
• Perform service calls to provide accurate and timely technical support for hardware and software issues, including researching and testing potential solutions, and clearly communicating these to the user.
• Provide direct user support by answering phones, responding to user requests sent via the Helpdesk System, email, or by visiting offices to assist users in person when needed.
• nvestigate problems in systems and services and assist with the implementation of agreed remedies and preventive measures including the maintenance of internal and outsourced IT systems and devices.
• Help maintain the VoIP and digital phone service, working with service support provider in troubleshooting and setting up new users.
• Assist AV Technicians during events (which may occur outside regular school hours) and help perform basic troubleshooting of AV equipment, including Apple TVs, LCD Projectors, microphones, sound systems and help maintain AV loaners.

Collaboration and Customer Service:

• Collaborate with other Client Services Team members to research, test, and recommend tools and utilities that may improve or enhance both user experience and team productivity while fostering knowledge sharing across the team
• With the Client Services Team, develop and/or recommend standards and improve procedures for technical initiatives and workflow. Provide ad-hoc user training/demonstration on all standardized software and hardware where necessary.
• Collaborate in a flexible and open manner with other Client Services Team members and campus users, with frequent team collaboration and support, excellent communication, and responsiveness.

Equipment Maintenance, Inventory Control, and Documentation:

• Handle maintenance logistics, work with systems with other support staff and computer vendors.
• Document processes and procedures.
• Capture client information and problem-solving processes such as decisions made, actions involved, and final resolution.
• Maintain a high standard of documentation by thoroughly updating the ticket status in the Helpdesk System, including troubleshooting steps taken, results achieved, recommendations for system improvements, and escalation to supervisor when necessary. Communicate updates to users through all appropriate channels.

Other Duties As Required:

• Take an active role in your own development and work towards gaining industry-recognized certifications in the core products used by HKIS in addition to developing other technical and interpersonal skills.
• Undertake other duties and functions as required that will impact and strengthen the contributions of the department and overall operations of the school.

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

Education:

• University graduate with a degree in Information Technology preferred
• Apple Certified Associate certification preferred
• Apple Certified Support Professional certification preferred
• Microsoft and/or Google Workspace certification preferred

Experience:

• At least two years of experience supporting Apple and Microsoft products.
• Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:

o   Macintosh and Windows computers and operating systems;

o   Application software including Google Workspace,Microsoft Office and Microsoft Admin tools;

o   Web browsers, such as Chrome, Firefox, Safari, Edge;

o   Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;

o   Computer networks, including wireless connectivity and VPN;

o   Virus protection and spyware removal software applications;

o   Security and registry configuration changes.

• Experience with a ticketing system for request assignment, tracking, escalation, and reporting.
• Experience with mobile device management (MDM) tools such as JAMF or Microsoft Intune preferred
• Familiar with command-line interfaces and basic scripting in both Windows (PowerShell, Command Prompt) and macOS (Terminal, Bash/Zsh)
• Experience with programming or scripting languages, with Python knowledge preferred
• Familiarity with basic networking commands (ping, ipconfig/ifconfig, nslookup, traceroute)
• Previous experience working in a school environment is preferred.

Required Skills:

• Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
• Excellent customer service orientation and ability to work as a flexible, collaborative, and support team member, while excelling in a fast-paced service environment.
• Ability to work with people of various backgrounds with all levels of technical knowledge
• Ability to work proactively both individually and in a team, with skills to identify potential issues before they escalate Ability to implement appropriate solutions and maintain clear communication with team members and supervisors regarding work progress
• Willing to work with and support our students and learning community
• Required to work outside office hours when needed, especially during busy operational periods
• Ability to handle confidential files and information in a professional manner
• Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.

Child Protection Statement:

• At HKIS, each child's welfare is paramount. We act to ensure that our students enjoy the right to be protected from harm and exploitation and have their welfare safeguarded.

We invite you to learn more about our school and discover for yourself career opportunities in our remarkable HKIS community at

Interested candidates please forward your updated resume together with a cover letter and references to

We look forward to hearing from you

Our client is from public sector. As a result of expansion, they are looking for Associates for their investment arms:

Job Responsibilities:

• Facilitate and support users in performing research and development (R&D) activities within the lab environment
• Address customer inquiries and feedback promptly and professionally to ensure high levels of customer satisfaction
• Provide accurate and detailed information about products, services, and projects related to biomedical research
• Assist clients with troubleshooting and resolving issues related to laboratory services and products
• Engage in cross-functional collaboration to deliver excellence in customer service
• Maintain and update customer databases and service-related systems to ensure the highest quality of customer service
• Identify and implement workflow improvement processes to enhance laboratory efficiency and effectiveness
• Contribute to the development and implementation of new IT platforms, such as laboratory information management systems (LIMS) and service booking systems
• Ensure compliance with ISO standards and monitor quality management systems to maintain ISO certification
• Prepare and update Standard Operating Procedures (SOPs) and deliver briefings to internal teams regarding system improvements and policy enhancements
• Handle procurement documents, quotations, work orders, and subsequent billing for the operations team
• Consolidate and analyze raw data to prepare statistical reports for management review
• Provide comprehensive administrative support to the team, ensuring smooth daily operations
• Handle ad hoc duties as assigned

Job Requirements:

• A bachelor's degree in Life and Health Sciences, Business, Communications or other related science disciplines
• 3 years of work experience, preferably in customer engagement or customer services within a life and health sciences laboratory setting
• Knowledge of laboratory procedures, life science and biomedical terminology
• Familiarity with laboratory management systems or other related IT platforms is a plus
• Experience in quality management systems, ISO compliance, and process documentation
• Proficiency in data analysis and reporting to support informed decision-making
• A good command of both spoken and written English and Chinese (including Putonghua)
• Higher education or professional qualifications with less experience will also be considered

To apply for this role, please click the "Quick Apply" below and send your full resume by MS word format.

Only shortlisted candidate will be notified.  Personal data collected by job applicants will be kept in strict confidence and used for recruitment purpose only.

Our customer is a large public corporation.  In order to meet their growing business needs, they are hiring below staff to join their team.

Senior Officer, Client Support

Responsibilities:

• Facilitate and support users in performing research and development (R&D) activities within the lab environment

• Identify and implement workflow improvement processes to enhance laboratory efficiency and effectiveness

• Contribute to the development and implementation of new IT platforms, such as laboratory information management systems (LIMS) and service booking systems

• Ensure compliance with ISO standards and monitor quality management systems to maintain ISO certification

• Prepare and update Standard Operating Procedures (SOPs) and deliver briefings to internal teams regarding system improvements and policy enhancements

• Address customer inquiries and feedback promptly and professionally to ensure high levels of customer satisfaction

• Provide accurate and detailed information about products, services, and projects related to biomedical research
• Assist clients with troubleshooting and resolving issues related to laboratory services and products

• Engage in cross-functional collaboration to deliver excellence in customer service

• Handle procurement documents, quotations, work orders, and subsequent billing for the operations team

• Maintain and update customer databases and service-related systems to ensure the highest quality of customer service

• Provide comprehensive administrative support to the team, ensuring smooth daily operations

• Consolidate and analyze raw data to prepare statistical reports for management review

• Handle ad hoc duties as assigned

Requirements:

• A bachelor's degree in Life and Health Sciences, Business, Communications or other related science disciplines
• 3 years of work experience, preferably in customer engagement within a life and health sciences laboratory setting
• Higher education or professional qualifications with less experience will also be considered
• Knowledge of laboratory procedures and biomedical terminology
• Experience in quality management systems, ISO compliance, and process documentation
• A strong passion for advancing life and health technologies
• Customer-oriented and detail-minded with excellent interpersonal and communication skills
• Strong problem-solving skills to effectively address customer needs
• Proficiency in data analysis and reporting to support informed decision-making
• Familiarity with laboratory management systems or other related IT platforms is a plus
• Ability to work collaboratively within a cross-functional team environment to achieve shared goals
• Excellent organizational abilities with keen attention to detail to manage multiple tasks effectively
• A good command of both spoken and written English and Chinese (including Putonghua)

Our client offers attractive remuneration package to right candidates. Interested parties please send full resume with present and expected salary to us.

(Data collected will be used for recruitment purpose only)

Job description

A fast-growing Hong Kong-based international online education company is looking for a client and administration support

Main responsibilities:

• handle and facilitate daily communications with external parties in a timely and pleasant manner

• coordinate meetings, conduct on-boarding of new external relationships

• manage and maintain various schedules on calendar with follow ups

• data entry and database management

• ensure proper filing system is maintained and current

• provide support in overall admin functions

• outreach and liaise with various vendors

• perform ad hoc tasks/projects as assigned

Requirements:

- pleasant, mature and responsible personality

- able to work well in teams

- fluent spoken and written English and good command of Chinese (Cantonese and Mandarin) (Not required, but preferred)

- detail minded

- good judgment and a self starter

- able to prioritize and multi-task

- problem solver

- flexible, proactive, organised and able to work independently

- good understanding of customer's needs and able to communicate effectively

- proficient in basic MS Office functions, working knowledge with other software is a plus

- being flexible with business needs during non-regular work hours

Offer:

- stable employment opportunity with attractive numeration

- opportunity to grow into other roles

- potential to work from home one day a week, subject to project needs

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

On behalf of an international payments platform we are seeking a junior client support rep (1-3 years experience).

This role does require some technical knowledge in order to provide effective support and help clients navigate the payments portal (a technical test will be part of the interview process) although it is not n IT focused role.

Fresh grads can be considered if you have some technical training / education.

Salary - HKD 21, ,000 per month + quarterly bonuses.

Please note that there will be shift work as the help desk operates 24 / 7.

Role:

• Troubleshoot and resolve customer issues via email, Slack & Skype
• Guide clients through API integrations
• Support technical workflows behind the payments gateway
• Identify bugs and provide product feedback
• Conduct manual QA and third-party interactions

Requirements:

• Valid HK work visa/citizenship (overseas candidates will not be considered)
• Experience in support or customer service
• Strong communication and organizational skills
• Fluent English is required. Mandarin / Thai / Korean would be a bonus but not essential.
• Familiarity with APIs / payment platforms would be useful

What is this position about?

BNP Paribas Prime Service offers an impressive breadth and depth of services, providing clients a fully integrated front-to-back solution and a global approach for financing & executions.

Prime Services combines historical strength in traditional Prime Brokerage services – top rated in Securities Lending, Client Service, Capital Introduction, Cash Prime Brokerage and Swap synthetic offerings. This combination allows the anticipation of client needs and development of solutions client may encountered

The Cross-Product Client Service team is part of Global Market Operations dedicated to provide a premium service level to Prime Service clients and Front Office acting as the single point of contact on post-trade management, daily operational activities across all asset classes listed in below.

By leveraging the synergy from client services and trade support functions, the cross product client service is also coordinating production & finding solutions with all internal Operations & Technology departments for a best in class client centric service support model to Business and clients.

Teams based in APAC HK - provides seamless solutions in multiple asset classes, ensuring Prime Service clients benefit from local and global support (thru follow the sun) and expertise as well as proactive management of their issues/queries.

Product Scopes: PB products mainly on Listed Products (cash & derivatives), CBs, OTC products (such as vanilla options, forwards, exotic), CFDs, Equity Swaps, Dividend Swaps, FX products, Rates Products, P-notes, Commodities, CDS, Fixed Income Products, FX across all APAC markets

Client scopes: Local, Regional, and global Prime Service clients where they trade in APAC markets.

What would be your typical day at BNPP Paribas look like?

Single point of contact for a set of assigned clients to manage their post trade queries via email or phone call.

Provide solution to clients or Desk or Relationship Managers.

Escalate Risk and Issue timely.

Covers APAC markets products in the region for client listed in scope above.

Liaise with various Operation and IT stakeholder find solution for your clients provide operational support to business

Primary Role Responsibilities

• Work closely with our business partners (Sales, Trading, Business Managers, Relationship Managers) on various client related topics
• Act as coordinator internally to ensure we provide a solution to clients with a competitive timeline.
• Ensure timely and appropriate level of escalation pertaining to client-impacted issues.
• Handle post trade allocation and trade exceptions for Synthetic Prime Brokerage clients
• Follow SLA turnaround time on client issues, and solutions.
• Review CSG and client MI to drive improvement leveraging technology or process enhancement.
• Involved in projects/initiatives globally and locally, on continuous improvement / enhancement to clients, achieve efficiency/cost reduction, mitigate operational risk, streamline existing process, conduct UAT testing.
• Bring solutions to new business initiatives for development.
• Propose process improvements to improve client journey.

Other contributions

• Bring Direct contribution to BNPP operational permanent control framework.
• Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls.
• Comply with internal and external regulatory and compliance requirements.
• Comply with the BNPP standards of Code of Conduct
• Comply with the BNPP IT Security policies.
• Anti-Money Laundering / Financial Sanctions "AML/FS") related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

What is required for you to succeed?

Core Competencies

• Ownership, Drive for results – own your client, hold and grab follow thru issues / queries, Delivers high quality work timely.
• Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
• Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
• Team player & cross-cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
• Client focus – Sees stakeholders as well as external clients as customers.
• Challenge status quo - raise question on processes and current system flows.

Essential Personal Skills

• Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
• Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
• Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
• Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
• Proactivity - Self-starter with ability to work effectively with minimum supervision and detail oriented to ensure a quality service is provided.
• Structured / Multi-tasked – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

About BNP PARIBAS

As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

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More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive yeara