What Jobs are available for Bilingual Support in Hong Kong?

Job title: Technical Support Specialist

Job duties:

• Provide remote/onsite IT technical support services to clinics and medical groups
• Troubleshoot any issues related to computer hardware, software, system and network equipment
• Analyze clients' requirements and translate into precise technical requirements for R&D team to develop required functions/features
• Assist in clients on-boarding, set-up and software deployment
• Keep track of incident tickets and follow up with relevant support teams until the issues are resolved
• Ensure proper logging of all issues and documentation of technical knowledge/findings in the knowledge database
• Assist in any ad hoc tasks assigned and handle emergency requests

Job requirements:

• Diploma holder or above of Computer Studies, Information Technology or related discipline
• Solid knowledge of computer hardware (e.g. IP printer, scanner, etc.) and networking (e.g. LAN / WAN, TCP/IP, etc.)
• Solid knowledge of Windows and SQL Server
• Advantage: Unix system knowledge (e.g. Linux, MacOS, etc.)
• Shift Duty is required
• Excellent interpersonal and customer management skills
• Fluent in Cantonese and good command of spoken and written English
• Strong analytics and troubleshooting skills
• Strong work ethic and a team player

Interested candidates should apply with detailed resume and current and expected salary.

Aigens Technology Limited is a market leader in F&B and Hospitality technology, empowering over 500 brands across the Asia Pacific, including global names like KFC, Burger King, Starbucks, Shake Shack, Hyatt, and Accor. Headquartered in Hong Kong, we specialize in innovative solutions that transform customer experiences and maximize operational efficiency.

As pioneers in mobile ordering and QR code technology, Aigens has been instrumental in steering the digital revolution of the F&B and Hospitality industry. Our versatile product portfolio—including Kiosk and Mobile Ordering solutions, POS, Payment, Loyalty systems, and Middleware—helps businesses attract more customers, increase order sizes, foster loyalty, and streamline operations.

With rapid growth in the past three years, expanding to 9 regional offices and a team of 150 (and counting), Aigens is shaping the future of F&B and Hospitality technology. If you're passionate about innovation and want to make an impact in this dynamic industry, join us and be part of our journey.

Technical Support Specialist

What your daily work look like

• Provide technical support to merchants (make trips to client-site as well as in-office remote support)
• Provide timely and effective 1st & 2nd tier system support services
• Handle system troubleshooting, debugging, installation & configuration (such as Kiosk, Point-of-Sale, payment devices & printers)
• Develop & manage front-line staff regarding all technical-related knowledge and expectations
• Assist in client meetings and technical input
• Work in a roster system consisting of AM and PM shifting and rotation for weekends

We are looking for someone with

• Diploma / Higher Diploma with 0-2 years or above relevant work experience; fresh graduates with relevant qualifications in IT welcome
• Experience in POS system is an advantage
• Proficiency in Microsoft based system, virtualization, network and IT security control
• Sounds knowledge in configuring enterprise-wide system platform, LANS, WANs, WLANS & VPNs
• Self-driven with can‐do attitude & problem-solving skills
• Good communication skills

What's on offer

• Competitive salary to the right candidate
• Discretionary bonus based on performance
• 14 days of annual leave
• Friendly work environment
• Working a flat culture with talented individuals
• Join a young and growing brand backed by a great investment team

Aigens is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sexual orientation, national origin, genetic information, or any other protected characteristic.

All applications will be handled in strict confidence and will only be used for recruitment related purposes. Applicants who do not hear from us within 6 weeks from the date of application may consider their applications unsuccessful. All information on unsuccessful candidates will be retained for a maximum period of 24 months. If you have any questions about personal data privacy at Aigens, please contact

Req #

WD

Career area:

Engineering

Country/Region:

Hong Kong

City:

Hong Kong

Date:

Wednesday, September 3, 2025

Working time:

Full-time

Additional Locations:

• Hong Kong

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

• To lead a working team or work independently in carrying out preventive and corrective maintenance of dedicated electronic systems
• To implement projects for upgrading and enhancement of existing systems or for new requirements
• To operate sound and video systems for sound reinforcement, stage monitoring, programme A/V recording / production, programme A/V feed, A/V material editing and post-production duties
• To control and manage the quality of sound and video programme outputs
• To liaise effectively with internal and external customers to ensure smooth running of programmes and performances

Additional Locations:

• Hong Kong

• Hong Kong

Platform Support Engineer - Global Trading Systems - Hong Kong

A leading quantitative trading firm is seeking a Platform Support Engineer to join its core infrastructure and systems team.

You'll be on the frontline of mission-critical trading and research platforms, ensuring stability and reliability in an environment where milliseconds matter.

What you'll do

• Serve as first point of contact for infrastructure/platform issues
• Monitor logs, alerts, and dashboards, responding to incidents in real time
• Investigate, triage, and resolve system issues, escalating when necessary
• Handle onboarding, permissions, and environment/resource requests
• Maintain runbooks and documentation for recurring problems
• Contribute to automation and monitoring improvements
• Participate in an on-call rotation supporting global systems

What we're looking for

• 3+ years in Support Engineer, Cloud Engineer, TechOps, or SysAdmin roles
• Strong Linux and networking fundamentals
• Experience with AWS (preferred) and container platforms (Docker/Kubernetes)
• Familiarity with monitoring tools such as CloudWatch, Prometheus, Datadog, ELK
• Scripting knowledge (Python, Bash, etc.)
• Clear communicator under pressure, ideally with exposure to finance or trading environments

This is an opportunity to embed yourself in a fast-paced environment, working shoulder-to-shoulder with researchers, traders, and senior engineers to keep complex systems running at peak performance.

Shangri-La Group
Shangri-La Group
Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa. Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues, to best in class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are currently looking for a Senior Support Specialist to provide corporate technical support of the Technology infrastructure to SLIM Hong Kong office and Senior Management Office.

As our Senior Support Specialist, we will rely on you to:

• Provide on-site and remote hardware and software support and maintenance to end users, troubleshooting their workstations effectively.
• Install, administer, and support mobile devices and mobile apps.
• Ensure superior response time for VIP users.
• Evaluate and propose new solutions for office automation and enhancing end-user computer productivity.
• Aid in managing hardware and software inventory, maintaining updated records, and ensuring software license compliance.
• Develop technical specifications for end-user computer peripherals.
• Monitor and oversee the entire lifecycle of user requests and complaints.
• Coordinate with the office to implement policies, processes, and operations effectively.
• Supervise IT vendors to resolve technical issues with end-user workstations.
• Manage end users' expectations and requirements.
• Update technical knowledge documentation regularly.
• Follow up on issues and requests, liaising promptly with internal and external stakeholders.
• Provide technical escalation support, mentor support specialists, conduct training, analyze customer feedback, develop support processes, and monitor incident and support metrics.
• Execute assigned duties and special projects, including assisting with training, meeting, and event preparations.
• Support the Manager in handling administrative tasks efficiently.

We Are Looking For Someone Who Has

• Higher Diploma or above in Information Technology or a closely related field
• Minimum three years of end-user computing support experience
• Knowledge of Active Directory and enterprise email account management
• Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), or other comparable credentials are preferred.
• Good Knowledge of Microsoft Windows, Office 365, Exchange Mail, Android and iOS device configuration
• Expertise supporting end-user computers, video conferencing, mobile devices, and remote VPN access Drive for delivering IT support
• Good analytical and problem-solving skills with handling mobile devices (Apple iOS and Samsung Android preferable)
• Capability to communicate with all levels of management and external parties in a non-technical manner.
• Capability to prioritize and execute duties successfully
• Can work under pressure and independently
• Good command of spoken and written Cantonese, English and Chinese

Responsibilities:

• Responsible for set up, maintenance and configuration of IT infrastructure includes network and hardware
• Perform day-to-day Help-desk support to users, both onsite and remote basis
• Investigate, diagnose and troubleshoot IT related problems
• Perform routine IT operations including system monitoring/ administration, logs review and data backup
• Co-ordinate with internal stakeholders and external vendors/ contracts to manage multiple projects simultaneously
• Work with external vendors for hardware and software evaluation and procurement
• Assist in stock keeping and control of equipment inventory record
• Assist in Roadshow WiFi and Laptop/ Printer device/ Copy machine network support
• Assist in E-mail/ operation system account creates and management
• Management IT vendor, CCTV (office/shop)
• Management domain name account and zoom software about overall software license renew

Requirements:

• Higher Diploma holder or above in Computer Studies, Computer Science or related disciplines
• 1 year of relevant experience in IT infrastructure administration and/or IT support services
• Hands-on experience in supporting end-users in a Windows environment
• Responsible, self-motivated, and able to work independently
• Good communication and interpersonal skills
• Good command of written and spoken English and Mandarin (is must)
• Immediately available is highly preferred

We offer attractive remuneration and career development opportunity. Interested parties, please send your CV together with availability, present and expected salaries by clicking "APPLY NOW"

**Resume without expected salaries will not be reviewed.

About
Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role
We are seeking a Customer Support Specialist who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Service role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Native Mandarin Chinese, Fluent Cantonese, Fluent English –written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills with advanced Excel skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out

Our client is a well-known international banking group, is currently looking for an IT Support candidate to join for team expansion.

Responsibilities:

• Provide technical support to end-users and troubleshoot hardware, software, and other computer services
• Support and troubleshoot Windows operating systems, O365, and other business applications
• Basic server and network monitoring and troubleshooting
• Collaborate with team members on IT and communication projects
• Assist with ad hoc IT tasks as needed

Requirements:

• Diploma holder, preferably in Computer Science or Information Technology, or equivalent
• 2+ years of IT support experience
• Strong background in Microsoft Office Suite and user-side functionality
• Good command of English and Mandarin
• Self-motivated, detail-oriented and collaborative team player

What you'll be doing

• Manage IT help desk functions to ensure smooth operation, including troubleshooting issues, performing software upgrades, and resolving technical problems efficiently.
• Perform IT tasks such as network and server administration and support, system checking, backup and report generation
• Provide first tier trouble shoot help desk support for hardware/software issues (macOS, M365, MS Teams, OneDrive, SharePoint) and implement appropriate solutions
• Administer and maintain Windows Server environment, including DHCP, DNS, file servers, and Group Policy Objects (GPO)
• Manage Active Directory, ADFS, Azure AD Connect, and Azure Active Directory
• Administer and troubleshoot Microsoft Exchange Server 2019 and Exchange Online in a hybrid deployment
• Assist occasional IT requests from regional offices (China, Taiwan, Singapore)
• upport other IT functions such as hardware management, software installation, network configuration, license renewals, system upgrades, and data backups
• Explore and incorporate AI tools and solutions into daily operations, leveraging new skills gained from training
• Perform ad-hoc projects and tasks as assigned

What we're looking for

• Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or related disciplines.
• Minimum 2 years of experience in an IT support and administration or helpdesk role, working experiences in the IT, Telecommunications industry is a plus
• Competent in Microsoft Office, Windows 10, and Outlook is a MUST
• Strong technical knowledge and problem-solving skills with technical proficiency in Microsoft 365, macOS, Active Directory, and basic networking
• Experience in Web Server and network security such Firewall setting, VPN, Intruder Detection, Anti-Virus and Anti-Spamming, etc
• Microsoft Certified: Azure Solutions is an advantage
• Self-motivated, able to work independently
• Good interpersonal and communication skills
• Good command of written and spoken in English, Cantonese and Mandarin
• Certifications such as or equivalent to MCSA, MCSE, Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, or CompTIA Security+ are a plus

工作類型: 全職, 長工

薪酬: $18,000.00至$30,000.00(每月)

福利:

• 牙科保險
• 有薪年假
• 有薪病假
• 育嬰假
• 晉升機會
• 產假
• 醫療保險

Work Location: 親身到場