What Jobs are available for Bnb Assistant in Hong Kong?

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationHong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong, China

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Post date:

Job No.: HC

Department: Front Office

Property: Hotel COZi ‧ Harbour View

Responsibilities:

• Provide professional customer services to the guests
• Responsible for check-in, check-out services for the guests

Requirements:

• Good command of both written and spoken English , Chinese and Mandarin
• Diploma holder or Certificate in Hospitality Management or related disciplines.
• Outgoing, customer-oriented with strong communication and interpersonal skill
• Knowledge of Cambridge and Opera would be an advantage

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to or WhatsApp to with your expected salary and quote the position applied and job reference in your application. For mail application, please send to Human Resources Department, Hotel COZi . Oasis, 443 Castle Peak Road, Kwai Chung, New Territories.

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

To find out more about us, please visit .

Our guests' memorable experiences have to start somewhere. So why not with you? As the Guest Services Agent at Kimpton Tsim Sha Tsui Hong Kong, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals

• Executing Kimpton's unique approach to guest engagement, creating memorable experiences that inspire guest loyalty

• Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls

• Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members

• Mastering various communication channels to ensure guests' requests are promptly and professionally handled

• Maintaining intimate knowledge of departmental standards and procedures

What we need from you

• A minimum of 1 year of experience in a hotel front office or guest services

• A bachelor's degree in hotel management or equivalent

• Proactive, agile, creative, charming and joyful

• Great team player with strong service mindset, excellent interpersonal and communication skills

• Always striving for service excellence, anticipatory, discreet and detailed-oriented

• Have experience in using Opera, Microsoft Office Suite, Quore, JDS is an advantage

• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you apply for the job. Start your journey with us today.

Please send us your full resume along with current and expected salary to

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

Responsibilities:

• Provide check-in and check-out services for guests
• Greet and welcome guests, and respond guests' enquiries in a professional manner
• Assist in daily operation at Front Desk

Requirements:

• Good command of both English and Chinese (Cantonese and Mandarin)
• Diploma holder or Certificate in Hospitality Management or related disciplines.
• Outgoing, customer-oriented with strong communication and interpersonal skill
• Knowledge of PMS (e.g. Opera / Cambridge) would be an advantage
• Fresh graduates will also be considered

Working Location:Kwun Tong

Benefits:

-5-day Work Week

-Birthday Leave & Red Packet

-Work Anniversary Leave

-Examination Leave

-Marriage Leave

-Full Pay Maternity & Paternity Leave

-Free Duty Meal

-Discretionary Bonus

-Group Medical Insurance

-Staff Discount on F&B and Hotel Rooms

-Training Subsidy

-Learning & Development Opportunities

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

CityUHK Lodge is a 80-room property, managed by Dorsett Hospitality International, it provides a lodging facility in support of the growing demand for quality and convenient on-campus accommodation of the City University of Hong Kong in Kowloon Tong.

We offer attractive compensation package to the right candidate. Interested parties please apply with full resume, present and expected salary to Human Resources Department by email to (email redacted, apply via Company website)

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationHong Kong Ocean Park Marriott Hotel, 180 Wong Chuk Hang Road, Aberdeen, Hong Kong, Hong Kong, China

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

萬豪國際集團致力於成為平等提供就業機會的雇主,歡迎所有人並為其提供入職機會。我們積極營造包容的環境,尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視,包括身障、退役身分或受其他適用法律保護的其他情況。

萬豪酒店潛心鑽研待客之道,把握每一次創新機會,為各方的賓客呈獻似曾相識的舒心體驗。成為萬豪酒店的非凡待客師,傳承「時刻展現卓然待客之道」的服務理念。設身處地為賓客著想,用真誠周到的服務延續並發揚我們的品牌傳統。作為全球飯店業的榜樣,萬豪酒店誠摯歡迎您的加入,豐富機遇待您發掘。加入萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。

JW 萬豪酒店是萬豪國際集團旗下的奢華飯店品牌,在全球各大城市和知名度假勝地擁有 100 多間飯店及度假飯店。JW 堅持以人為本的品牌文化,深信員工是我們的立足之本,有了快樂的員工,才有滿意的賓客。JW 萬豪酒店的員工自信、創新、真誠、敏悟,傳承了萬豪國際集團創始人 J.Willard Marriott(與品牌同名)的優秀品質。歡迎加入我們,成為 JW 萬豪大家庭的一員,體驗不同以往的工作氛圍,在多元化環境中感受同事情誼。超凡待客之道源於員工關懷之道。這就是 JW 為員工提供培訓、發展、肯定的機會,讓您在注重整體健康的豪華環境中盡情揮灑工作激情。這就是 JW 非凡款待。加入 JW 萬豪酒店,便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程,發揮個人價值,追求人生目標,加入卓越國際團隊,展現真我風采。

Responsibilities:

• To maintain a high standard of communication and provide lateral services to other sections and maintain a good and friendly relationship with internal and external customers
• To maintain effective coordination with other departments, such as Housekeeping and Technical Department for smooth operations
• To carry out daily operations of serviced apartment to deliver premier services to guests
• To answer all queries, provide accurate local information, resolve problems and complaints arising from guests
• To perform daily administration, data entry works and reports

Requirements:

• 2-4 years working experience in Hotel, Serviced Apartments or Luxury Residential is preferable
• Candidate with less experience & fresh graduates are also welcome
• Proficiency in both written and spoken English, Cantonese and Putonghua
• Excellent communication and interpersonal skills
• Computer literate
• Pleasant personality, outgoing and presentable
• Excellent customer service attitude and communication skills
• Work Location: Tai Kok Tsui / Kai Tak / Sai Wan (Fixed workplace)
• Working Time: 09:00-18:00, 11:00-20:00 & 12:00-21:00
• Successful applicants will be employed directly by the Serviced Apartment Brand

Please apply by clicking "Apply Now", or submit full resume and expected salary to the HR Department, Room 1402, 14/F, Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, HK or fax to

(Please quote the reference number on the envelope/subject of email)

Applicants not invited for interviews within 6 weeks may consider their applications unsuccessful. Information provided will be treated with strict confidential and be used for the purpose of employment only.

ROOM TO BE YOURSELF

盡炫自我

Do you see yourself as a Guest Service Agent?

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. 在洲際酒店集團這個大家庭裡,我們努力為每位成員創造展示自身魅力、實現自我價值的舞臺:酒店著力挖掘個人潛能,提供職業培訓專案及個人化的員工活動

我們正在尋找一位 前台服務員 加入我們香港旺角智選假日酒店的專業團隊

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

Greets all guests at all times in a friendly & provide check-in and check-out services for guests in a professional manner.

Provides guests with a quality room orientation.

Attends to guest's complaints, inquiries and requests.

Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard.

Job Requirement

Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

1 year's experience in guest / customer service, or an equivalent combination of education and experience

Pleasant personality, customer-oriented with good communication and interpersonal skills

Fluent in both written and spoken English

Fresh graduates are also welcomed

Overnight allowance is entitled to overnight shift

Immediate available is highly preferred

Candidates with more experience will be considered as Senior Guest Services Agent

Benefits

8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時

14-day Annual Leave 14日有薪年假

Discretionary Bonus 酌情性花紅

$1,600 monthly meal allowance 每月$1,600 膳食津貼

Medical Insurance 醫療福利

IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

In return, we'll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we'll give you Room To Be Yourself.

And because the Holiday Inn Express brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself?

Email your full resume with current and expected salary and date of availability to hotel direct

(email redacted, apply via Company website) or by clicking "Apply Now''

to get in touch and tell us how you could bring your passion and your individual skills to IHG.

Come and join us and Stay Real

We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

Full-time,Permanent