What Jobs are available for Branch Operations in Hong Kong?

Our client, reputable Banks in Hong Kong, is looking for a high caliber to join the group.

Multiple openings: Teller /Senior Teller(Checker)/Asst Branch Operation Manager

Responsibilities:

• Assist the branch operation managers to plan, execute and manage the counter services
• Supervise and support counter service to ensure service quality and operating properly;
• Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
• Handle customer inquiries and complaints to provide quality customer services;
• Serve as the communication channel between the branch and other functional units.
• Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.

Requirements:

• Degree holder, with qualification in HKSI & IIQE preferred
• At least 2-3 years relevant banking experience, solid experience as a Teller/Checker
• Sound knowledge of banking operations and related policies
• Strong communication and negotiation skills with good command of English and Chinese, including Putonghua

Interested parties please direct contact Ms Eppie Lee at or send CV to eppie(at)connersconsulting(dot)com

Only shortlisted candidates will be notified. 

Applicants who are not contacted within two weeks may consider their applications unsuccessful.

All data collected will be used for recruitment purpose only & will be used strictly confidential.

Conners Consulting Limited

2005 Kai Tak Commercial Building 317 Des Voeux Road Central Hong Kong

Tel:

Website: 

Employment Agency Licence No.: 77134

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
• Interpret data and results based on the analysis of information and application of professional judgement
• Apply project management to assist operational projects as assigned
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Resolve varied and complex issues using professional judgment, discretion, and business expertise
• Provide informal guidance and training to new and lower level team members, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,

Education:

• Bachelor's degree/University degree or equivalent experience

This position falls under the Mandatory Reference Checking (MRC) Scheme, a standardised reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme's principles. For further details, please refer to the public website of HKAB
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

About Bangkok Bank:

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes more than 200 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam. We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China). We provide customers with financial and business advice and work with them as a trusted partner to create value for their business.

We are now seeking a high caliber candidate to join our Hong Kong Branch.

Responsibilities:

• Supervise and manage the back-office team (account opening and maintenance, conduct KYC, remittance, cash management etc) to achieve business management goals
• Assist the Chief/ act as 2IC in managing day-to-day operations in the back office and Branch activities
• Perform problem solving on complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
• Serve as one of the customer points to deliver quality end to end after-sales services to bank's high net worth customers
• Supervise branch staff on aspects of people management, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
• Ensure compliance of the bank's policies and regulatory requirements
• Handle ad hoc assignment as and when required

Requirements:

• Degree holder or above in Business Administration or a related discipline
• At least 12 years of solid experience in banking industry, ideally have prior experience working in back-office in the areas of account opening and maintenance, remittance, cash management etc
• Previous experience in management role or multi banking operations functions is an advantage
• Experience and good in leading operational processes or team management
• Excellent interpersonal and communication skills with service mind
• Excellent analytical and numerical skills
• Good command of both English and Chinese

We offer excellent career prospects to the right candidate. Salary will be commensurate with qualifications and experience. Interested parties please apply with full resume, stating current / expected salary and availability.

Personal data provided by job applicants will be used solely for considering suitability for the post and strictly in accordance with our personal data policies which are available on request.

**Please note that only shortlisted candidates will be contacted**

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
• Interpret data and results based on the analysis of information and application of professional judgement
• Apply project management to assist operational projects as assigned
• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
• Resolve varied and complex issues using professional judgment, discretion, and business expertise
• Provide informal guidance and training to new and lower level team members, as needed
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Proficient in Microsoft Office
• High level knowledge of related to industry standards and practices
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Required Licensing/Registration: Series 7, Series 9, Series 10, Series 63,

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Operations - Core

Job Family:
Operations Support

Time Type:
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.

Responsibilities:

• Supervise and support the routine operations of branches to ascertain adherence to proper procedures
• Engage in sales activities for promoting consumer banking products to prospective clients

Requirements:

• Degree holder or equivalent qualification at HKQF level 5.
• Minimum 3 years' branch operations experience and at supervisory level.
• Passes in Securities and Futures Intermediaries Examination is a must. (Qualified under SFO for handling Regulated Activities Types 1, 4). Passed in MPF & Insurance Intermediaries Examinations are preferable.
• Detail-minded, good communication skills and can work well in a team.

Candidate with less experience will be considered as Assistant Branch Operations Manager.

We offer attractive remuneration package to the right candidates. Please send your full resume with expected salary to The Human Resources Manager, Bank of Communications Co., Ltd., 10/F, Bank of Communications Tower, Gloucester Road, Wan Chai, Hong Kong, or fax to , or

by clicking the 'Apply' button.

"Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request."

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行業 Industry

• 銀行 / 金融 / 證券 / 投資 Banking / Finance / Securities / Investments

工作種類 Job Category

• 銀行 / 金融 / 證券 (零售銀行) Banking / Finance / Securities (Retail Banking)
• 銀行 / 金融 / 證券 (金融服務) Banking / Finance / Securities (Financial Services)
• 銀行 / 金融 / 證券 (其他) Banking / Finance / Securities (Others)
• 銷售 (銷售管理) Sales (Sales Management)
• 銷售 (業務發展) Sales (Business Development)

經驗要求 Experience

• 3 年或以上 / years or above

學歷要求 Education

• 學士 Bachelor

Responsibilities:

• Responsible for processing account opening, including both individual and corporate accounts
• Set up customer profiles and create account in bank system
• Follow up with branch staff and customers on Accounting Opening issues
• Provide administrative support e.g. documents filling and record keeping
• Support branch in operations enquiries
• Take up ad hoc projects as assigned

Requirements:

• Post-secondary education with at least 1year's relevant Bank Account Opening experience
• Ability to work independently and under pressure
• Customer-focused with good communication and interpersonal skills; fluency in written and spoken English and Chinese, preferably with proficiency in Putonghua
• Good PC knowledge, including MS Word, Excel and Chinese word processing
• Working Location: Central
• Immediate availability is highly preferred

We offer competitive remuneration commensurate with candidate's background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking "APPLY NOW" or visiting

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

Responsibilities:

• Responsible for processing account opening, including both individual and corporate accounts
• Set up customer profiles and create account in bank system
• Follow up with branch staff and customers on Accounting Opening issues
• Provide administrative support e.g. documents filling and record keeping
• Support branch in operations enquiries
• Take up ad hoc projects as assigned

Requirements:

• Post-secondary education with at least 1year's relevant Bank Account Opening experience
• Ability to work independently and under pressure
• Customer-focused with good communication and interpersonal skills; fluency in written and spoken English and Chinese, preferably with proficiency in Putonghua
• Good PC knowledge, including MS Word, Excel and Chinese word processing
• Working Location: Central
• Immediate availability is highly preferred

We offer competitive remuneration commensurate with candidate's background. If you look for a friendly and harmonious working environment with steady career progression, here is the right opportunity for you. Please submit your full resume with current and expected salary to the Human Resources Division by clicking "APPLY NOW" or visiting

We are an equal opportunity employer.

Applicants who are not contacted within 8 weeks may consider their application unsuccessful. Applications may be retained for 24 months for consideration of other suitable openings.

All personal data collected will be used for recruitment related purposes strictly in accordance with the Bank's personal data policies, a copy of which will be provided upon request by contacting our Personal Data Compliance Officer.

Job Responsibilities:

• Supervise the counter services to ensure smooth and efficient day-to-day operations with emphasis on high quality customer services;
• Ensure the branch is operated in accordance with the rules, guidelines, procedures and ordinances of the Bank and regulatory bodies.

Job Requirements:

• Bachelor's degree or above in Business Administration or related disciplines;
• At least 1 year of experience in banking;
• A team player with good communication skills and risk awareness;
• Proficiency in both written and spoken English, Chinese and Putonghua.

Interested parties please send your full resume with present and expected salary, and quoting reference number to Talent Acquisition Division by clicking "Apply Now". For details, please visit and refer to the page "Join Us".

We are an Equal Opportunities Employer. Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their applications unsuccessful and their data will be destroyed within 12 months of receipt.