What Branch Operations Jobs are in Hong Kong?

Branch Sales Manager - Hong Kong Business
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 4 Jul 2026
**Job description**
**GCB 5**
**Some careers open more doors than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Retail Banking and Wealth (RBW) Hong Kong** helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a **Branch Sales Manager.**
As an Branch Sales Manager, you have a central role to play in excel your leadership and change management skills and deliver the branch performance measures in line with the defined business plan. You will lead and manage a team of Premier Relationship Managers and HSBC Premier Elite Directors and work collectively to maximize performance in achieving WPB business objectives. To ensure your success, HSBC provides an environment surrounded with dedicated and supportive senior management team to formulate strategies and plans to grow the wealth management business. All these are unique in making your career journey different from any other.
**In this role you will:**
+ Contribute to the Bank's objectives according to the formulation and implementation of the branches business plan
+ Encourage the team to deepen customer relationships by fulfilling the needs and to contribute service initiatives for existing and new to bank customers
+ Monitor and take multiple level control of different product performance for Relationship Management stream
+ Collaborate with specialists to drive branch activities
+ Work closely with other branch management teams and specialists
+ Ensure staff have conducted regular reviews with customers and provide appropriate wealth management products according to customer needs
+ Take responsibility for the development of staff in the team to ensure the Bank's strategy in wealth management can be successfully implemented
+ Develop the relationship manager team culture and build a strong sense of team spirit
*Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories
**To be successful you will need:**
+ University degree in a relevant discipline
+ Proven frontline experience in financial services, with outstanding track record of supervisory experience in a management capacity
+ Good knowledge of all wealth management products including insurance and investment, with expertise in financial planning, and customer portfolio management
+ Proven track record in client portfolio management
+ Strong presentation skills with a commercial orientation
+ Excellent leadership and people management skills to lead a driven team with promising results
+ Well-developed interpersonal and communication skills
+ Clear view on how to work with Compliance, Credit and Risk, and Internal Control to ensure a balanced risk operating environment
+ Certified Financial Planner qualification would be an advantage
+ Holder of relevant insurance and investment licenses and compliance with related Continuing Professional Development (CPD) requirements
+ Fluency in both English and Cantonese, with knowledge of Putonghua preferred
\#DISTRIBUTION2026
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by **The Hongkong and Shanghai Banking Corporation Limited.**

Head of Branch Tech, HK
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 21 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Hong Kong Technology comprises 3,000+ employees globally, primarily based in the hub locations of Hong Kong, our Strategic Development Centres in Guangzhou and Xi'an (China). Tech professionals work in partnership with the business who rely on us for delivering innovative, robust, stable platforms to enable their investment, and financial solutions for clients.
We are currently seeking a high caliber professional to join our team as **Head of Branch Tech HK.**
**Role Purpose**
Lead the strategy, design and delivery of Branch Technology for Hong Kong, covering Staff Channels, Customer Onboarding services, and General Banking services. Accountable for ensuring seamless, secure integration between branch services and core banking platforms, enabling efficient operations, strong controls, and a consistent customer experience across physical and digital journeys.
This role is a key technology leader for the HK Technology agenda, driving outcomes across core banking transformation, card platform modernisation, and digital platform transformation, with a strong focus on enabling growth in the Non-Resident Chinese (NRC) segment.
**In this role, you will:**
+ Own the Hong Kong Branch Technology strategy, target architecture and multi-year roadmap aligned to business priorities and Group technology direction.
+ Define the end-to-end branch service model across staff-assisted and self-service journeys, ensuring consistent customer outcomes and operational efficiency.
+ Drive simplification and standardisation of branch solutions, reducing fragmentation and improving maintainability.
+ Lead delivery and modernisation of staff channels used in branches, improving usability, performance and resilience.
+ Ensure role-based access, strong authentication/authorisation, and secure handling of customer data in colleague workflows.
+ Improve colleague productivity through workflow optimisation, automation and reduction of manual steps.
+ Deliver technology simplification, reducing complexity, improving maintainability, and accelerating time-to-market through standardisation and reuse.
+ Manage delivery governance across multiple workstreams, vendors/partners (where relevant), and cross-boundary teams; ensure clear prioritisation and transparent reporting.
+ Lead predictable execution across a portfolio of initiatives, balancing regulatory commitments, resilience uplift, and business growth priorities.
+ Support the Hong Kong CIO on relevant regulatory engagement and Board-level relationships, providing clear updates, risk positions, and delivery confidence.
+ Establish and embed strong engineering practices (DevSecOps, automated testing, CI/CD, quality gates) to increase delivery speed without compromising safety, stability, or control.
+ Own audit outcomes for the domain; ensure timely remediation and sustainable closure of findings with evidence-based control operation.
+ Act as a senior Technology executive, engaging stakeholders at all levels; manage relationships with Hong Kong business counterparts (e.g., Business COOs/CEOs) and ensure delivery of end-to-end services aligned to business needs.
+ Provide transparency on total technology cost; continuously drive efficiency through Agile, DevOps, and innovation to understand and influence cost drivers in line with Technology direction.
+ Build and develop a world-class Technology team with strong leadership and technical capability to support the Hong Kong business and maintain competitiveness in financial services.
+ Promote Hong Kong Technology as a global organisation and ensure appropriate coverage for all Technology services delivered to the Hong Kong domain.
Requirements:
+ Ideally an advanced degree holder with experience and proven track record to influence /manage functionally and work independently
+ Proven track record delivering branch technology and/or staff channel platforms, including onboarding and servicing journeys.
+ Strong experience integrating channel applications with core banking and enterprise services, with clear interface governance.
+ Experience driving modernization of legacy platforms and simplifying complex technology states
+ Prior experience as CIO managing multiple businesses
+ Strong and developed leadership skills
+ Excellent team player with strong interpersonal skills
+ Highly-developed negotiation skills with the ability to influence across the matrix
+ Keen understanding of key strategic trends
+ Ability to drive meaningful business development and change
+ Strong decision maker, management of Operational, Financial crime and Cyber Risk
+ Ability to operate effectively in a highly matrix environment
+ Strong drive for innovation and digital agenda
+ Strong commercial sense and ability to reconcile complex details into organized simple views
+ Good communications skills and ability to motivate and communicate at all levels of the organization
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
**Citi Wealth** brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
We're currently looking for a high caliber professional to join our team as **Director,** **Fixed Income Advisor** **- Hybrid** (Internal Job Title: **Director,** **Fixed Income Advisor** - C15) based in Hong Kong or Singapore. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
Citi Wealth is seeking a senior Fixed Income professional to expand the Asia Fixed Income Advisory / Direct to Desk team within its Global Capital Markets organization. This team is responsible for developing and communicating clear, compelling fixed income strategies, thematic investment ideas, and actionable trade recommendations for Wealth clients across the Asia Pacific region. The successful candidate will serve as a resource for Citi Wealth's internal advisor network in Asia and will build a direct book of tagged UHNW clients, to whom they will provide real-time fixed income strategy, trade ideas, and portfolio guidance through a direct, high-touch, relationship-driven service.
**In this role, you're expected to:**
Fixed Income Strategy & Idea Generation
+ Develop fixed income investment narratives for Citi Wealth Asia clients, encompassing thematic views, tactical trade ideas, and actionable recommendations across Asian and global rates and credit markets.
+ Provide specific, targeted advice on building and optimizing clients' fixed income holdings, managing portfolio duration and credit risk, and leveraging thematic and tactical opportunities.
+ Participate in product due diligence for fixed income products distributed within Citi Wealth Asia, ensuring adherence to investment, risk, and regulatory standards.
Client Coverage & Business Development
+ Build and serve a direct book of tagged UHNW clients, providing real-time fixed income strategy, trade ideas, and portfolio guidance through a direct, high-touch, relationship-driven service.
+ Partner with Relationship Managers and Sales teams to identify client service opportunities, strengthen existing client relationships and drive broader use of fixed income products and strategies.
Advisor Enablement
+ Act as a central fixed income resource for Citi Wealth's internal advisor network in Asia, offering market insights, trade ideas, and client-ready content.
+ Create and deliver high-quality fixed income commentary, curated lists, presentations, and live market updates, to drive advisor engagement and client action.
+ Conduct regular internal training sessions, market briefings, and investment forums to enhance fixed income knowledge and confidence among the advisor community.
Leadership & Talent Development
+ Support the APAC Head of Fixed Income Advisory in day-to-day team management, by promoting a collaborative culture and helping to developing talent.
+ Demonstrate a performance-oriented mindset for junior staff to emulate, focused on business growth, client impact, and intellectual rigor.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Minimum of 10 years of experience in fixed income markets, research, or advisory roles within a financial institution, private bank, or wealth management platform, with significant Asia Pacific exposure.
+ Demonstrated experience advising high-net-worth and ultra-high-net-worth private wealth clients on fixed income strategy and implementation in an Asia Pacific context.
+ Strong product knowledge across global rates and credit markets, including Asian investment-grade and high-yield credit, emerging market debt, government, and quasi-sovereign securities.
+ Proven ability in fixed income product due diligence processes, including the assessment of structured products, credit instruments, and fund-based solutions.
+ Expertise in articulating complex market information into clear, actionable fixed income advice for clients and advisors.
+ Strong public speaking and presentation skills to effectively convey Citi Wealth's fixed income views at internal and client events.
+ Familiarity with regulatory frameworks across key APAC jurisdictions, including SFC (Hong Kong) and MAS (Singapore) licensing requirements.
+ Possession of relevant regional licenses (e.g., SFC Type 4 / Type 1 in Hong Kong, or MAS-regulated representative status in Singapore), or the ability to obtain them within a defined timeframe.
+ Asian language proficiency is an advantage.
_"This position falls under the Mandatory Reference Checking (MRC) Scheme, a_ _standardised_ _reference-checking arrangement that is designed to support the integrity of authorized institutions regulated by the Hong Kong Monetary Authority. The MRC Scheme requires an in-scope institution intending to hire an individual for certain relevant positions to conduct a mandatory reference check on that individual, by requesting information about them from each relevant former and current employer. By applying for this role, you acknowledge that your reference may be shared with other participating banks in accordance with the scheme's principles._ _For further details, please refer to the_ _public website ( _of HKAB_
**Take the next step in your career, apply for this role at Citi today**
_ job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Private Client Product Services
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**Job Family:**
Investment Capital Markets
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Branch Manager District Branch - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 3 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
**Retail Distribution - Branch Network** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking high caliber professionals to join our branch network as **Branch Manager District Branch** , reporting to Area Manager.
**Principal responsibilities**
+ Responsible for leading, developing and managing District Branch to ensure achievement of the business objectives
+ Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels
+ Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
+ Accountable for minimizing risk and maximising operational efficiency
+ Achieve results by working with the whole branch team, local market and wider community
+ Play an active role as part of wider area/regional leadership team
+ Deliver the branch plan including leads/sales prospect management and overall customer experience
**Requirements**
+ University graduate is preferred
+ Holder of HKIB Associate Retail Wealth Professional (ARWP) or Certified Retail Wealth Professional (CRWP) is preferred
+ Passes in the Insurance Intermediaries Qualifying Examinations / Hong Kong Securities Institute Licensing Examinations
+ Proven banking experience, with solid leadership and people management experience
+ Good communication, interpersonal and problem solving skills
+ Strong drive to succeed, with ability to work under pressure
+ Proficiency in both English and Chinese
+ Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers and manage complex interactions effectively
+ Shown strong situation awareness, strong desire to learn and able to work in Agile environment
+ Able to inspire others to achieve their goals/ambitions in a variety of situations
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited

Digital Branch Service Executive - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Office Worker
Date: 11 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Wealth and Personal Banking - Retail Distribution**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our branch network as **Digital** **and** **Branch Services Executive.**
**Principal responsibilities**
+ Mange queue and provide customer services in bank hall through efficient and customer-friendly services
+ Proactively identify and digitize banking services and banking solutions to strenghten digital customer services and experiences
+ React proactively to customers' requests and ensure service level is in line with bank standards
+ Handle customers' issues and escalate when appropriate according to supervisor's guidance
+ Assist branch in achieving sales targets through referrals or cross-selling
+ Provide non-cash transaction, support branch administrative and operational duties and adhere to control procedures and internal guidelines
**Requirements**
+ University degree in Business Administration, Marketing, Computer Science or a related discipline is preferable. **Fresh graduates are welcome**
+ For non-degree holder, minimum 1 year of work experience preferably in customer facing role
+ Keen interest in latest mobile and web technologies and trends
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage
+ Excellent interpersonal and communication skills
RBW RBW2026 rbwfreshgrad
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Private Client Desk Relationship Manager, Hong Kong Team - Private Banking
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest: Private Banking
Closing Date: Office Worker
Date: 5 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our team as a **Private Client Desk Relationship Manager.**
**In this role you will:**
+ Provide the full suite of wealth management and banking services to HSBC's high net worth individual clients
+ Establish new private banking relationships and manage existing relationships in order to grow portfolio Assets Under Management and Revenue
+ Monitor clients' portfolios on a regular basis to identify additional business opportunities and revenue growth potential
+ Work closely with other HSBC departments, including Wealth and Personal Banking, Commercial Banking and Global Banking and Markets, to identify cross-selling opportunities and bring all of HSBC's relevant products and services to our clients
+ Work closely with internal credit advisors to provide bespoke lending solutions and grow lending balances
+ Leverage HSBC's channels, network and brand to pursue business development activities with a focus on International Private Wealth clients
+ Ensure strict compliance with HSBC's internal control standards, including areas of risk, regulatory compliance and financial crime compliance
**To be successful you will need:**
+ Solid years of relationship management experience, ideally in private banking, commercial banking or investment banking sectors
+ Proven track record in client acquisition, asset gathering, asset growth and revenue generation
+ Excellent communication and negotiation skills
+ Attention to detail and the ability to think creatively and solve problems
+ Excellent understanding of financial markets and wealth management products
+ Strong focus on client servicing
+ Speaks fluent English and Mandarin, Cantonese skills may be beneficial but not necessary
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to (Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

We are hiring immediately for a full-time Operations Administrator for our warehouse team. As a member of the Operations Team, you will perform general administrative tasks by running various reports, maintaining customer information, and assisting with tasks to ensure the branch is compliant. At Wesco, we give you an opportunity for a career and a great work environment. We are Wesco. We enable the connected world - you help turn on the lights.
What's in it for you:
In addition to best-in-class benefits (insurance, PTO, etc.) we offer:
+ A CAREER. The door is open to other positions within Wesco once you have mastered this role
+ Employee referral rewards
+ Tuition reimbursement
You matter at Wesco. We're a global Fortune 500 distributor, but we're also down to earth, people-first, place to work. Our teams are made up of people who care about continuous improvement, not big egos.
**Responsibilities:**
+ Handle full set of Import/Export shipments, such as HKGCC, Import/Export license, Tradelink submissions.
+ Prepare and process shipping documents, ensuring accurate system updates in system receiving, adjustments and billing.
+ Coordinate with 3PL to manage local deliveries, inbound and outbound shipments.
+ Oversee inventory control procedures including maintaining files, generating and updating reports, assisting in product cycle counts, checking shipped dates and locked orders
+ Review return authorization and credit memo forms pending return of material; inspecting condition of return material through final disposition
+ Research tax and freight claims and work with financial services to clear claims
+ Basic accounting duties such as light accounts receivables and payables, invoice approval preparation, running credit memos
+ Run various reports such as tax, manual sales order, fleet, security
+ Responsible for building maintenance and security, equipment maintenance, maintain supplies, compliance to health and safety program (HASP) and monthly OSHA Logs
+ Respond to internal customers with corrective action
**Qualifications:**
+ Minimum 2 years of relevant working experience
+ DSE or Diploma holder
+ Good verbal and written communication skills
+ Strong computer skills, including Microsoft Office
+ Attention to detail and the ability to multi-task
+ Ability to work in a team environment
+ Knowledge of administrative and clerical procedures and terminology
Who is this company with all these great things to offer?
We are Wesco. We enable the connected world. We are leading global distributor of Network & Security, Electrical and Utility Power Solutions. We are proud of our culture of ethics, honesty, diversity and growth. We reward initiative and original ideas. Wesco employs individuals around the world. We seek out and encourage diversity of thought and experience. Our differences strengthen our company and enrich our culture. It's safe to say, you will be welcome here.
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._

Senior Customer Service Manager (Card and Loans Section) - Hang Seng Bank (HK)
Location:
Kowloon Bay, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Call Centre
Closing Date: Hybrid Worker
Date: 21 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Customer Contact Centre**
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as **Senior Customer Service Manager (Card and Loans Section)** , reporting to Head of Customer contact Centre
**Principal responsibilities**
+ To lead, manage and motivate the Call Centre Customer Service Department (Card and Loans) to deliver best-in-class service, meeting or exceeding all KPIs and within budget. This critical team is accountable for providing seamless one-stop-shop service to customers and driving up sales opportunities through different contact channels with our customers.
+ To be responsible for end-to-end customer contact processes and the associated customer experience, supporting cross team initiatives to drive improvements, improve efficiency and reduce complaints as well as increase the NPS of Call Centre.
+ To participate in implementing transformational contact centre technologies to help drive modernization of Call Centre and customer experience, leveraging channel shift and self-serve.
+ To ensure compliance with all relevant internal guidelines and external regulatory requirements, including management of operational risk and adherence to the bank's standard of ethical behavior.
**Requirements**
+ University graduate in business, operations management or finance
+ Proven experience in managing consumer/retail banking channels and call centres, including strategy execution, products support, hotlines setup, phone banking projects, sales and service management
+ Sound operations and people management knowledge of branches and call centres, preferably with experience in managing a team of 50+ staff.
+ Strong background in call centres and digital banking, covering various products including Insurance, cards, loans and mortgages.
+ Proficiency in both English and Chinese.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

APAC Facilities Operations Lead
Location
Hong Kong
Business Area
Workplace Operations and Supply Chain
Ref #

**Description & Requirements**
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast, while maintaining the quality and accuracy Bloomberg is known for. Our spaces support how our people collaborate, innovate, and deliver for our customers.
Facilities Operations is accountable for consistent, right-sized, and data-driven operations across Bloomberg's global workplace portfolio0. We balance risk, cost, employee experience, operational resilience, and long-term planning while continuously maintaining and improving our offices.
**What's** **the role?**
As a Facilities Operations Lead, you will help Facilities and Workplace Experience Operations scale globally by translating strategic priorities into structured execution, governance frameworks, process standards, and data-led operational insights.
You will sit between global direction and regional delivery - helping standardize processes, strengthen governance, enable data-led decisions, and drive cross-functional execution across Facilities and Workplace Experience Operations. You will partner closely with regional Facilities teams, Team Leaders, Finance, Business Intelligence, Workplace Experience, Infrastructure, Design, Capital Projects, Procurement, and other partner teams to ensure global priorities are implemented consistently and effectively.
This role requires strong operational judgment, structured problem-solving, stakeholder management, and the ability to turn complex workstreams into clear plans, measurable outputs, and sustainable operating practices.
**We will trust you to:**
+ **Strategic Program Execution & Operating Model Enablement**
+ Translate global Facilities and Workplace Experience Operations priorities into clear workstreams, milestones, ownership models, and execution plans.
+ Lead regional and global programs and initiatives from design through implementation, adoption, and operational handover.
+ Support operating model changes, including role clarity, service ownership, workflow design, and regional readiness planning.
+ Partner across regions and functions to resolve execution gaps and support consistent delivery.
+ Balance global standards with appropriate regional and local operating needs.
+ **Metrics, Data & Performance Reporting**
+ Develop and maintain operational metrics frameworks that support performance visibility, accountability, and leadership decision-making.
+ Partner with Business Intelligence and operational teams to align dashboards, KPI structures, reporting outputs, and scorecards.
+ Analyze operational, financial, and service performance data to identify trends, risks, gaps, and opportunities for improvement.
+ Support leadership reporting, quarterly portfolio reviews, management committee metrics, and other performance review processes.
+ Support the evolution of operational performance measurements, including metrics, reporting, and accountability frameworks.
+ **SOP-Driven Operations & Knowledge Governance**
+ Develop, maintain, and improve SOPs, service catalogs, operating guidelines, playbooks, and process documentation.
+ Connect services, SOPs, ownership, governance standards, and metrics to support consistent execution and clearer operational accountability.
+ Define documentation standards, review cadences, and minimum operating expectations across regions.
+ Identify opportunities to simplify, consolidate, or standardize processes.
+ Ensure operational documentation remains current, accessible, practical, and aligned with global Facilities Operations standards.
+ **Financial Governance & Planning Support**
+ Support budget planning, forecasting, variance analysis, financial reporting, and long-term planning across Facilities Operations.
+ Partner with Finance and regional stakeholders to improve financial visibility, planning discipline, and budget governance.
+ Help develop standardized budget planning and reporting workflows across regions.
+ Analyze spend trends, vendor costs, capital and operating budget assumptions, and financial risks.
+ Support opportunities for cost optimization and improved financial governance through better data, process clarity, and ownership.
+ **Systems, Tools & Digital Enablement**
+ Support Facilities and Workplace Experience Operations systems, workflow tools, reporting platforms, and data quality improvements.
+ Partner with global teams on system enhancements, adoption planning, and change management.
+ Improve operational visibility through better data structure, system usage, and reporting consistency.
+ Support digital enablement initiatives that improve knowledge access, workflow efficiency, and operational decision-making.
+ Identify opportunities to simplify and automate manual processes and reduce inconsistent workflows.
+ **Vendor, Risk & Compliance Support**
+ Support vendor governance through performance tracking, compliance review, vendor risk assessment, and transition planning.
+ Partner with Procurement, Legal, Finance, and regional Facilities teams during vendor-related initiatives, RFPs, and issue resolution.
+ Support internal and external audit processes by maintaining required documentation and coordinating follow-up actions.
+ Identify operational risks, governance gaps, and compliance issues, and help coordinate mitigation plans.
+ Develop structured communications, templates, and decision frameworks to support consistent execution and change adoption.
+ Support Facilities and Workplace Experience Operation BCP planning and readiness, including documentation, escalation workflows, stakeholder coordination, and post-incident follow-up actions.
+ **Communications, Change Management & Cross-Functional Delivery**
+ Coordinate across Facilities and Workplace Experience Operations and partner teams to support delivery of global and regional priorities.
+ Develop structured communications, templates, playbooks, and decision frameworks to support consistent execution.
+ Support change adoption for new workflows, operating models, systems, standards, and global initiatives.
+ Facilitate stakeholder readiness, feedback loops, and issue resolution across workstreams.
+ Ensure decisions, actions, owners, and follow-ups are clearly documented and progressed.
**You'll need to have:**
+ Recent experience in Facilities Operations, Workplace Operations, or Program Management within a related business operations function.
+ Demonstrated experience leading operational improvement, transformation, or change management initiatives, including implementation of new processes, operating models, SOPs, or governance frameworks.
+ Experience working within a multinational organisation, partnering across multiple teams, stakeholder groups, functions, or regions.
+ Demonstrated ability to translate strategic priorities into structured workstreams, operating plans, governance frameworks, or measurable operational outcomes.
+ Demonstrated ability to manage multiple priorities, projects, or workstreams in a fast-paced and evolving environment.
+ Experience working with operational systems, workflow tools, reporting platforms, or business applications to improve visibility, efficiency, or service delivery.
+ Experience using data, metrics, reporting, or dashboards to support operational decision-making, performance management, or continuous improvement initiatives.
+ Experience supporting budget planning, or financial reporting for operational functions.
+ Experience supporting vendor governance, including performance reviews or risk assessment.
+ Strong written and verbal communication skills in English, with experience preparing leadership updates, process documentation, operational reports, or decision-making materials.
+ Demonstrated continuous career growth within an organisation
+ Bachelor's degree or degree-equivalent qualifications
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:
**Why Bloomberg?**
We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We're interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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