What Brand Coordinator Jobs are in Hong Kong?

Senior Manager, Brand Management and Marketing - Hang Seng Insurance - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 26 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Insurance**
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as **Senior Manager, Brand Management and Marketing** .
**Principal responsibilities:**
+ Shape the insurance brand strategy and multi-year roadmap to strengthen brand equity and accelerate business growth.
+ Run regular brand health reviews, translating performance and market shifts into clear strategic recommendations.
+ Develop brand plans and deliver integrated marketing and communications programmes across priority channels.
+ Provide strategic direction for marketing communications to ensure a consistent tone of voice and end-to-end customer experience.
+ Lead the use of customer research, analytics, and competitor intelligence to uncover customer needs, category trends, and whitespace opportunities.
+ Oversee risk assessment and compliance controls for branding and communications, ensuring alignment with applicable laws, regulations, guidelines and internal policies.
**Requirements:**
+ University graduate with a degree preferably in Marketing, Advertising, Communications, or a related discipline
+ Minimum of 10 years' experience in marketing, preferably within insurance or financial services, advertising, corporate communication, or public relations
+ Proven ability in the implementation of branding projects, building and growing a brand, delivering results aligned with long term strategic business goals
+ Strong self-motivation, communication, project management skills, and the ability to work effectively in a fast-paced, collaborative environment under pressure
+ Strong data analytical skills, creative, results-driven approach, and innovation mindset
+ Possess a solid understanding of life insurance products and services
+ Proficiency in both English and Chinese
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

**Role Overview**
The Senior Manager/ Associate Director, Brand Marketing plays a pivotal role in driving the execution of Manulife's integrated brand strategy, proposition campaigns, and core brand initiatives. This role requires a blend of marketing excellence, strong project leadership, and stakeholder management to bring the brand to life across multiple touchpoints.
Working in a highly collaborative environment, you will lead the development and execution of integrated campaigns, brand activation, social media and MCV content, sponsorships, and customer engagement initiatives that strengthen brand awareness, relevance, and consideration among target audiences.
**Position Responsibilities:**
**Campaign Execution & Proposition Activation**
+ Lead /support the planning, execution, and optimization of integrated brand and proposition campaigns across paid, owned, and earned channels.
+ Drive end-to-end delivery of brand campaigns and activations spanning digital, social, events, partnerships, sponsorships, and customer experiences.
+ Develop impactful content and storytelling that enhance brand awareness, engagement, and consideration.
+ Monitor campaign performance and leverage insights to continuously improve effectiveness and customer engagement.
+ Track market trends, competitor activities, and customer sentiment to identify opportunities and risks.
**Brand Governance & Stewardship**
+ Act as a steward of the Manulife brand, ensuring consistent application of brand guidelines, messaging, and visual identity across all touchpoints.
+ Provide guidance to internal stakeholders on brand standards and customer-facing communications.
**Brand Activation & Customer Engagement**
+ Lead innovative brand activations and customer engagement programs that strengthen brand relevance and emotional connection.
+ Identify and manage strategic partnerships, sponsorships, and engagement opportunities to elevate brand visibility.
+ Champion customer-centric thinking throughout campaign planning and execution.
**Stakeholder & Agency Management**
+ Build strong partnerships across Marketing, Distribution, Proposition, and Digital teams to deliver integrated marketing initiatives.
+ Lead creative, media, content, event, and production agencies to deliver high-quality, impactful campaigns.
+ Manage campaign budgets and resources effectively to maximize business and brand outcomes.
**Social Media & Channel Management**
+ Support content planning and campaign execution across social media platforms and MCV-owned channels.
+ Work closely with internal stakeholders and agency partners to deliver timely and engaging content.
+ Monitor channel performance and identify opportunities to enhance audience engagement and campaign impact.
+ Support brand education initiatives and ensure all marketing activities comply with regulatory and compliance requirements.
**Preferred Qualifications:**
+ Bachelor's degree in Marketing, Communications, Business, or a related discipline.
+ 10-15 year of experience in brand marketing, integrated marketing, communications, or related disciplines.
+ Proven experience developing and leading large-scale brand campaigns and marketing initiatives.
+ Strong understanding of brand strategy, customer engagement, content marketing, and integrated communications.
+ Experience working within financial services, insurance, banking, or other regulated environments is preferred.
+ Demonstrated ability to influence senior stakeholders and manage complex cross-functional projects.
+ Strong analytical and problem-solving capabilities, with experience translating insights into action.
+ Excellent verbal, written, and presentation skills in English and Chinese.
+ Experience engaging MCV audiences would be an advantage
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Job ID:** 16109
Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid® and Sharpie®, and 25,000 talented employees around the world. Our high-performance culture, unparalleled curiosity about the world around us, and talented people fuel our success. Our culture is enabled through our core values which guide all we do and how we win as One Newell. They are Integrity, Teamwork, Passion for Winning, Ownership & Leadership.
**Job Overview:**
The Security Analyst role will be responsible for supporting the Identity and Access Management and Security Operations initiatives for the APAC region. The primary responsibilities include authentication, authorization, access management and event monitoring in Support of Global Information Security functions that include, but are not limited to, Entra ID, Azure, Active Directory and SAP. In addition to working closely with IT and the Business, regular interaction with internal and external auditors, Legal, Privacy and Ethics is also required of the position.
**Responsibilities:**
+ Support access management life cycles and governance around active directory, SAP, and any other applications
+ Support the federation and single sign technologies
+ Develop an understanding of Newell Brands current and forward-looking threat profile
+ Monitor and report on the identity threat landscape
+ Document and escalate incidents that may cause ongoing and immediate impact
+ Documenting expiring credentials and managing communications to stake holders
+ Support the Privileged Access Management (PAM) program by enforcing least‑privilege and just‑in‑time access controls, and partnering with infrastructure, and application teams.
+ Administer SAP user access across ECC, BW, APO, and related systems, including provisioning, modification, and deprovisioning in alignment with global security standards and least-privilege principles.
+ Design, build, and maintain SAP roles using PFCG, ensuring Segregation of Duties (SoD) compliance and proper organizational-level restrictions.
+ Analyze and resolve authorization issues using SU53, ST01, SUIM, AGR tables, and related tools; identify root causes of recurring access issues and implement sustainable solutions.
+ Support SAP security activities during system implementations, including security blueprinting, role mapping, role build and transport coordination, UAT support, and post-go-live hyper care.
+ Triage and resolve security tickets, including access requests, authorization failures, GRC workflow issues, and user lock/expiration troubleshooting, while meeting established SLAs.
+ Provide audit and compliance support by generating user access reports, role change documentation, Firefighter logs, and SoD risk analysis, partner with Internal Audit, External Audit, and Compliance teams during control reviews and remediation efforts.
**Qualifications:**
+ (Preferred) bachelor's degree in information security, Computer Science, Information Management Systems, or related field
+ 5+ years of experience in Information Technology
+ 2+ years of experience performing Information Security related duties
+ Strong problem solving and communication skills
+ Experience in SAP GRC Access Controls, AskIT/AnswerIT, Single Sign-on (SSO), Windows Active Directory, Cloud Solutions, Entra ID, Azure, IGA
+ Ability to support multiple projects, shifting priorities, and changing environments/landscapes
+ Demonstrates initiative and the ability to perform with limited supervision
+ Customer service oriented
Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Rubbermaid, Sharpie, Graco, Coleman, Rubbermaid Commercial Products, Yankee Candle, Paper Mate, FoodSaver, Dymo, EXPO, Elmer's, Oster, NUK, Spontex and Campingaz. We are focused on delighting consumers by lighting up everyday moments.

**General Description:**
We are seeking a forward-thinking brand leader who sees the opportunity to redefine how insurance marketing is done and has the vision, creativity, and drive to make it happen.
The Head of Brand Marketing, Hong Kong & Macau is a leadership role reporting to the Chief Marketing Officer, Hong Kong & Macau. This role is responsible for shaping and executing a bold, customer-led brand strategy that drives measurable business growth, strengthens market leadership, and enhances customer engagement across Hong Kong and Macau.
**Responsibilities:**
**1. Brand Strategy, Activation & Integrated Campaigns**
+ Lead the development and execution of a holistic brand strategy that strengthens brand equity and delivers against brand and commercial KPIs.
+ Localize Manulife's global brand platform into relevant, differentiated, and culturally resonant narratives for Hong Kong and Macau.
+ Drive integrated marketing campaigns (ATL, digital, social, partnerships, offline activations) that deliver measurable business outcomes and support measurable lead generation, customer engagement, and retention.
+ Translate business priorities into compelling creative platforms and breakthrough campaign ideas that resonate with priority segments, including MCV (Mainland Chinese Visitor) segment.
+ Champion brand activation excellence across all customer touchpoints, ensuring consistency, distinctiveness, and impact in both physical and digital environments.
+ Own and evolve the social media strategy and content ecosystem, driving social share of voice, brand relevance, and positive brand sentiment.
+ Leverage data, analytics, and social listening to drive engagement, virality, and community growth. Collaborate with Regional teams on co-branding and cross-market initiatives.
**2. Community Investment & Sponsorship Strategy**
+ Define and lead the community investment strategy aligned with brand purpose and long-term reputation building.
+ Identify and secure high-impact sponsorships and partnerships that enhance brand relevance and connection with target audiences.
+ Ensure all partnerships and sponsorships are integrated into broader brand storytelling and activation strategies, delivering measurable KPI.
**3. Team Leadership & Capability Building**
+ Build, lead, and inspire a high-performing brand marketing team, fostering a culture of creativity, agility, and accountability.
+ Set clear directions, priorities, and performance standards, ensuring strong alignment with business goals.
+ Develop team capabilities in modern marketing disciplines, including digital, social, content, customer insights, and AI-driven marketing.
+ Champion test-and-learn culture, encouraging innovation, experimentation, and continuous improvement.
+ Effectively manage agency partners and external collaborators to deliver best-in-class creative and execution.
**4. Cross-functional Leadership & Governance**
+ Act as a strategic partner to Distribution, Product, Health, L&C, and other business units to ensure marketing initiatives are aligned, customer-centric, compliant, and commercially impactful.
+ Drive end-to-end integration across marketing functions (Growth, Platform, CX and Strategy), breaking silos to maximize efficiency and effectiveness.
+ Establish and uphold brand governance frameworks, ensuring consistency across all touchpoints and channels.
**5. Measurement, Insights & Optimization**
+ Define and track robust KPIs across brand health, campaign effectiveness, and commercial impact.
+ Leverage advanced analytics, customer insights, and AI tools to inform strategy and optimize performance.
+ Translate data into clear, actionable insights for senior leadership and continuous business improvement.
**Knowledge/Skills/Competencies/Education:**
+ Bachelor's degree in Marketing, Business, or a related discipline
+ Minimum 15 years of progressive experience in brand and marketing leadership roles, with a strong track record in delivering impactful integrated campaigns
+ Experience in insurance or financial services strongly preferred
+ Deep understanding of customer segmentation, targeting, positioning, and MCV customer behaviors
+ Strong knowledge of modern marketing, digital ecosystems, and AI applications in marketing and customer engagement
+ Demonstrated leadership and team management experience, with the ability to inspire and develop high-performing teams
+ Strong stakeholder management and influencing skills, with comfort working across senior levels of the organization
+ Strategic thinker with strong commercial acumen, able to connect brand investments directly to business outcomes
+ Highly collaborative, adaptable, and results-driven
_This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job classification._
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Manulife's Distribution Strategy team in Hong Kong is mainly focuses on driving strategy for Distribution Channels and supporting end-to-end implementation to create value for Manulife Hong Kong. Team members would have direct exposure and influences across all major distribution channels, including Agency, Brokerage, and Bancassurance.
Manulife Hong Kong is seeking for a Manager/ Assistant Manager, HK Distribution Strategy Office to be responsible for bringing top-notch strategic thinking and problem-solving abilities to build solid capabilities and drive transformation for delivering values for our Customers, Shareholders and Employees. Specifically, the role will be key in supporting the development and execution of strategic projects that enhance channel performance and build future-ready capabilities.
**Position Responsibilities:**
+ Support the development of strategic initiatives across Agency, Bancassurance, and Brokerage channels
+ Deliver end-to-end strategic projects, including analysis, solution design, execution support, and change management
+ Conduct market research, data analysis, and stakeholder interviews to identify opportunities and formulate recommendations
+ Prepare presentation materials and reports to communicate findings and progress to stakeholders
+ Collaborate closely with senior team members and cross-functional partners
**Required Qualifications:**
+ Candidate with top-tier management consulting background, or extensive experience in Insurance industry, having both experiences is highly preferred
+ Strong analytical and problem-solving skills, with the ability to structure issues and develop actionable insights
+ Experience in supporting or managing workstreams independently, with stakeholder engagement exposure
+ Excellent communication and presentation skills, with the ability to convey ideas clearly to different audiences Team spirit, open and positive in collaborative environment
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Markets** business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.
We're currently looking for a high caliber professional to join our team as **Vice President, Equities Delta 1 Middle Office Senior Manager -** **Hybrid** (Internal Job Title: Securities & Derivatives Senior Manager - C13) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Equities Delta One Middle Office is a specialist team within the Prime Finance division, providing dedicated support to the Delta One and Synthetic Prime Brokerage Trading & Sales desks.
This is a senior manager role, based in Hong Kong and reports directly into the APAC Functional Head. This role serves as a Subject Matter Expert and will supervise 8-10 junior-to-senior talent focused on strategically supporting and building out the high growth of our global Client Roster, whilst optimizing and transforming our target operating model and drive efficiencies in our platform, processing, and control.
**In this role, you're expected to:**
+ **Client Relationship Management:**  Serve as the dedicated operational and escalation point of contact for a portfolio of key Prime Brokerage clients. You will manage and enhance these relationships through first-class service, direct interaction with prospective clients, participate in Client Deal Reviews, and seamlessly onboard new clients to our platform.
+ **Business Partnership & Regional Growth** : Act as a vital liaison and escalation point to Front Office Sales and Trading, supporting our growing client roster and the expansion of our business footprint in Asia.
+ **Trade Lifecycle Ownership** : Manage and supervise the end-to-end trade lifecycle for Equity Swaps and P-Notes, from execution and allocation to settlements and complex query resolution, including fails management.
+ **Process & System Enhancement** : Drive the evolution of our operating model. Partner with business and technology teams on system enhancement projects to increase scalability and capacity. Champion initiatives to reduce manual touchpoints, de-risk manual processes, and optimize STP flow.
+ **Operational Risk & Control:** Proactively manage operational risk by adhering to and building upon our established control framework. Lead external/internal audits for the group and ensure satisfactory fulfilment of requirements from regional and global Line Control teams.
+ **Performance & Risk Management Reporting** : Compilation and trend analysis of weekly KPI, KRI, MIS, GRC decks to Business Heads and Senior Stakeholders to provide a comprehensive and actionable view of organizational health.
+ **Team Leadership** : Mentor, develop, and recruit talent, fostering a culture of continuous improvement and deep product expertise.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ **Experience** : 10+ years in a relevant role (e.g., Middle Office, Prime Brokerage Operations, Trade Support), with proven record of managerial experience.
+ **Product Expertise** : Deep knowledge of Cash Equity and Equity Swaps, and the complete trade lifecycle (trade capture, settlements, reconciliations, corporate action) is essential.
+ **Client Focus** : Proven experience delivering exceptional service to clients. Carries excellent client service and communication skills, with the confidence to lead internal and client meetings and manage key relationships.
+ **Problem-Solving** : Excellent analytical skills with a talent for making sound, evaluative judgments in complex and dynamic situations. Track record of successfully improving processes, automating workflows, and contributing to technology projects.
+ **Mindset** : A proactive, results-oriented professional with an unwavering focus on risk management and building a strong control environment. One who is dynamic and agile and greets pressure and challenge in a fast-paced, high-volume, multitasking environment.
+ **Education** : Bachelor's degree in Finance, Business, or a related field. Master's degree preferred.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Operations - Transaction Services
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**Job Family:**
Securities and Derivatives Processing
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ Serve as the primary operational contact for assigned customer accounts.
+ Support customers' day‑to‑day logistics and supply chain operations in accordance with SOPs.
+ Coordinate internally with origin offices, hubs, vendors, brokers, and 3PLs to ensure smooth execution.
+ Manage shipment bookings, routing, and operational approvals (air/ocean/factory loads).
+ Handle shipment exceptions, delays, and non‑compliance, ensuring timely resolution.
+ Conduct root cause analysis for service failures and drive corrective actions.
+ Monitor and verify SLA performance and shipment timelines.
+ Maintain clear communication with internal stakeholders and customers on shipment status and risks.
+ Prepare regular operational and performance reports for customer accounts.
+ Support continuous improvement initiatives and take on additional responsibilities as required.
+ University graduates with 1-2 years of working experience in the freight forwarding industry are required.
+ Fresh graduates with positive attitude are also welcome.
+ Fluent in written and spoken Cantonese, English, Mandarin and Korean.
+ Excellent communication and interpersonal skills, very customer minded and detail oriented.
+ General PC knowledge dealing with e-mail and Windows applications.
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors' website: Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.

**Position Responsibilities:**
+ Respond to daily inquiries from Sales Channels promptly and effectively.
+ Support Sales Channels to ensure a seamless and efficient sales process.
+ Provide support for complex medical underwriting cases within delegated authority
+ Design and deliver customized training programs for distribution channels, emphasizing risk assessment and underwriting expertise.
+ Organize and lead focused sessions for the H&P Ambassador Program and digital tool utilization.
+ Act as the primary liaison for the agency channel, providing expert guidance on underwriting-related matters.
+ Maintain consistent and impactful communication with distribution channels to address their evolving needs.
+ Partner with internal stakeholders to deliver timely, accurate support that fosters channel development.
+ Prioritize and manage multiple requests from distribution channels while upholding exceptional service standards.
**Required Qualifications:**
+ Degree or equivalent business qualifications
+ LOMA qualification preferred
+ Proven experience in distribution channel support or a related field.
+ Strong understanding of risk assessment and financial products.
+ Excellent communication and interpersonal skills.
+ Ability to manage multiple tasks efficiently in a fast-paced environment.
+ Problem-solving skills to address inquiries and resolve issues promptly.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This role supports the derivatives trade support operations function within Global Wealth & Asset Management in Manulife, with responsibility across both Cleared/OTC derivatives activities.
The role covers day‑to‑day trade lifecycle processing while also contributing to projects, process improvements and system enhancements. This position offers broad exposure across derivatives operations, collateral management and regulatory reporting.
**Position Responsibilities:**
+ Derivatives Trade Support Operations
+ Perform timely and accurate processing of trade life cycle events for Cleared/OTC derivatives
+ Support reconciliations and related control activities
+ Understand and support regulatory reporting relating to derivatives and collateral
+ Assist with audit, regulatory and internal control reviews
+ Project & Process Improvement
+ Support initiates driven by business requests, regulatory change or operational enhancement
+ Support workflow improvements, automation opportunities and system enhancements.
**Required Qualifications:**
+ Bachelor's degree in Finance, Accounting, Economics or equivalent relevant experience
+ Minimum 2 years of experience in Investment Operations and/or Derivatives Operations
+ Strong knowledge of derivative trade lifecycle processing
+ Strong analytical, organizational and problem-solving skills
+ Excellent communication and interpersonal skills and ability to work across teams and stakeholders
**Preferred but not mandatory:**
+ Hands-on experience with Aladdin and/or Findur system.
+ VBA or other data/automation skills.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido