What Jobs are available for Business Insights in Hong Kong?

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose

The Specialist, Business Insights will support the design and implementation of the airline's customer experience and data-informed initiatives. Reporting to the Manager, Business Insights, this role concentrates on delivering results that support the Company's strategic objectives, turning customer insights into actions, and producing measurable business impact through robust analytics and practical recommendations.

Key Responsibilities

• Analyse data from journey experience surveys and brand health trackers to identify key trends and issues, enabling timely actions and guiding long-term improvements through regular reporting.
• Collaborate with relevant teams to understand needs for voice of customer, design and build data dashboards that deliver actionable insights. This includes integrating data from journey experience surveys and other data points.
• Assist to conduct explorative studies on new products and services, covering design, planning, stakeholder coordination, and ensuring quality and relevancy with stakeholders.
• Leverage AI and NLP tools to analyse customer feedback, uncover sentiment and key themes, and deliver actionable insights that deepen understanding of customer perceptions and drive business improvements.
• Conduct research to understand new markets, analsze the competitive landscape, identify emerging trends, and provide insights that inform customer acquisition strategies and business growth opportunities.
• Support ad hoc requests involving desktop research, competitive analysis and benchmarking exercises, covering all stages of the customer experience journey as required.
• Maintain data collection platforms, coordinate with research partners, and manage administrative tasks.

Qualifications

• Bachelor's degree in business, statistics, marketing, hospitality or a related field.
• At least 2 years' experience in customer insights, data analytics, market research, or internships demonstrating relevant skills.
• Data visualisation and storytelling abilities, proficient in PowerPoint to turn findings into clear, actionable recommendations. Experience with Qualtrics or similar tools is a key advantage.
• Strong analytical and problem solving skills, proficient in Excel with basic statistical concepts. Experience with Google Cloud BigQuery, Power BI or Looker Studio is an advantage.
• Good command of English and Cantonese, Mandarin is a valued addition.

Desirable Qualities

• Good communicator and presenter with strong stakeholder management skills. Comfortable with influencing cross functional teams and translating insights into actionable business decisions.
• Self starter who is proactive, curious, and growth oriented, with a keen interest in innovative solutions and continuous improvement.
• Detail minded with strong project management skills to plan, prioritise, and deliver results on time.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Role Purpose
The Specialist, Business Insights will support the design and implementation of the airline's customer experience and data-informed initiatives. Reporting to the Manager, Business Insights, this role concentrates on delivering results that support the Company's strategic objectives, turning customer insights into actions, and producing measurable business impact through robust analytics and practical recommendations.

Key Responsibilities

• Analyse data from journey experience surveys and brand health trackers to identify key trends and issues, enabling timely actions and guiding long-term improvements through regular reporting.
• Collaborate with relevant teams to understand needs for voice of customer, design and build data dashboards that deliver actionable insights. This includes integrating data from journey experience surveys and other data points.
• Assist to conduct explorative studies on new products and services, covering design, planning, stakeholder coordination, and ensuring quality and relevancy with stakeholders.
• Leverage AI and NLP tools to analyse customer feedback, uncover sentiment and key themes, and deliver actionable insights that deepen understanding of customer perceptions and drive business improvements.
• Conduct research to understand new markets, analsze the competitive landscape, identify emerging trends, and provide insights that inform customer acquisition strategies and business growth opportunities.
• Support ad hoc requests involving desktop research, competitive analysis and benchmarking exercises, covering all stages of the customer experience journey as required.
• Maintain data collection platforms, coordinate with research partners, and manage administrative tasks.

Qualifications

• Bachelor's degree in business, statistics, marketing, hospitality or a related field.
• At least 2 years' experience in customer insights, data analytics, market research, or internships demonstrating relevant skills.
• Data visualisation and storytelling abilities, proficient in PowerPoint to turn findings into clear, actionable recommendations. Experience with Qualtrics or similar tools is a key advantage.
• Strong analytical and problem solving skills, proficient in Excel with basic statistical concepts. Experience with Google Cloud BigQuery, Power BI or Looker Studio is an advantage.
• Good command of English and Cantonese, Mandarin is a valued addition.

Desirable Qualities

• Good communicator and presenter with strong stakeholder management skills. Comfortable with influencing cross functional teams and translating insights into actionable business decisions.
• Self starter who is proactive, curious, and growth oriented, with a keen interest in innovative solutions and continuous improvement.
• Detail minded with strong project management skills to plan, prioritise, and deliver results on time.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

Reporting to Deputy Executive Manager, Business Insights & Data Analytics, the job holder is responsible for analysing and identifying insights for management on business development opportunities.

The Job

You will:

• Collaborate with internal stakeholders to provide in-depth analysis and business insights, and support tasks as appropriate to achieve wagering business KPIs and cross-divisional business needs. Use analytics and data visualisation tools to provide data-driven recommendation on wagering segment's business issues and marketing programs, digital and physical channel design and operations as well as generating insights for other Divisions
• Collect data and dashboard / report requirements to support business analysis for insights
• Develop dashboard and reports to automate data visualistaion and regular reporting to formulate actionable insights and recommendations
• Ability to use Alteryx and/or SQL to formulate complex queries to retrieve and manipulate data from various databases. Wrangle data to support data analysis and data visualisation
• Maintain dashboards and reports for the Division
• Identify opportunities for process enhancements and implement best practices in data analytics
• Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club's businesses
• Undertake other duties as assigned by supervisors

About You

You should have:

• Bachelor degree in Statistics, Quantitative Analysis, Computer Science, Data Science or related disciplines
• A minimum of 4 years' relevant experience in customer analysis and data visualisation
• Hands-on experience in relational database
• Experience in various data transformation techniques to aggregate transactional data
• Experience working with SQL and Tableau is a must
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights
• Transform raw data into meaningful visualisations that drive strategic decisions
• Ability to work extensively with data wrangling and visualisation tool (e.g. Tableau, Alteryx)
• Good business acumen, consumer market trends and problem solving
• Strong presentation and storytelling skills
• Experience in Alteryx, Python, Databricks, customer data modeling is a plus

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

Please submit your resume with expected salary by clicking the Apply Now button.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home.  Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Objective

We are seeking a business insights specialist to spearhead the generation, implementation, and analysis of omni-channel use cases. This role involves identifying and prioritizing opportunities to improve customer experience, boost revenue, and optimize costs across all direct channels. Additionally, you will extract and analyze data to measure and report on the performance of direct channels, marketing channels, and omni-channel initiatives.

Success in this position requires experience in data analytics and insights, customer data platforms, or digital marketing. Additionally, strong communication, presentation, and stakeholder management abilities are essential. The candidate should work well with cross-functional teams and external partners to create innovative and impactful solutions.

Role Purpose

• Create and implement omni-channel strategies that align with business goals and customer needs. This involves defining the case, journey, value proposition, success metrics, and implementation plan for each strategy.
• Conduct market research, segmentation, competitive analysis, and data mining to generate insights and recommendations, identifying customer pain points, preferences, behaviours, and needs across channels.
• Extract and analyze data to measure and report the effectiveness and ROI of commercial and omni-channel strategies, designing dashboards, reports, and visualizations to track KPIs and trends.
• Manage the omni-channel project portfolio, including scope, budget, timeline, risks, and issues, coordinating with stakeholders, managing dependencies, resolving conflicts, and ensuring quality and compliance.
• Collaborate with cross-functional teams and external partners to ensure successful implementation and integration of omni-channel solutions, providing guidance and support, and facilitating alignment with the overall analytics vision and strategy.
• Perform end to end a/b testing and optimize omni-channel experiences and content to increase conversion rate.

The Ideal Candidate

• Bachelor's degree in business, digital marketing, analytics, or a related field.
• At least 2 years of experience in digital marketing, data analytics, customer insights, or a similar role.
• Strong analytical and problem-solving abilities, with proficiency in tools like Excel, SQL, Power BI, Google Cloud Big Query, Adobe Analytics, etc.
• Experience in measuring KPIs, and calculating ROI on investment

Desirable Qualities

• Excellent communication, presentation, and stakeholder management skills, with the ability to influence effectively.
• Self-driven, proactive, adaptable, with a growth mindset and a passion for innovation.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

HK Express is Hong Kong's first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world's most diverse and dynamic region; and at HK Express, we're opening up new travel experiences that inspire and invigorate millions of people across the region we're proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Objective
We are seeking a business insights specialist to spearhead the generation, implementation, and analysis of omni-channel use cases. This role involves identifying and prioritizing opportunities to improve customer experience, boost revenue, and optimize costs across all direct channels. Additionally, you will extract and analyze data to measure and report on the performance of direct channels, marketing channels, and omni-channel initiatives.

Success in this position requires experience in data analytics and insights, customer data platforms, or digital marketing. Additionally, strong communication, presentation, and stakeholder management abilities are essential. The candidate should work well with cross-functional teams and external partners to create innovative and impactful solutions.

Role Purpose

• Create and implement omni-channel strategies that align with business goals and customer needs. This involves defining the case, journey, value proposition, success metrics, and implementation plan for each strategy.
• Conduct market research, segmentation, competitive analysis, and data mining to generate insights and recommendations, identifying customer pain points, preferences, behaviours, and needs across channels.
• Extract and analyze data to measure and report the effectiveness and ROI of commercial and omni-channel strategies, designing dashboards, reports, and visualizations to track KPIs and trends.
• Manage the omni-channel project portfolio, including scope, budget, timeline, risks, and issues, coordinating with stakeholders, managing dependencies, resolving conflicts, and ensuring quality and compliance.
• Collaborate with cross-functional teams and external partners to ensure successful implementation and integration of omni-channel solutions, providing guidance and support, and facilitating alignment with the overall analytics vision and strategy.
• Perform end to end a/b testing and optimize omni-channel experiences and content to increase conversion rate.

The Ideal Candidate

• Bachelor's degree in business, digital marketing, analytics, or a related field.
• At least 2 years of experience in digital marketing, data analytics, customer insights, or a similar role.
• Strong analytical and problem-solving abilities, with proficiency in tools like Excel, SQL, Power BI, Google Cloud Big Query, Adobe Analytics, etc.
• Experience in measuring KPIs, and calculating ROI on investment

Desirable Qualities

• Excellent communication, presentation, and stakeholder management skills, with the ability to influence effectively.
• Self-driven, proactive, adaptable, with a growth mindset and a passion for innovation.

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as the Head of Business Insight.

Job Purpose

As the Head of Business Insight, you will lead a high-performing team dedicated to unlocking the analytics value of data for HSBC's Investment and Insurance businesses and customer segments in Hong Kong. This senior role is pivotal in driving customer-centric strategy development, supporting our proposition, investment, and insurance teams, and fueling business growth in these key areas. You will be responsible for translating complex data into actionable insights that enhance customer understanding, optimize product offerings, and identify new avenues for growth. Your leadership will ensure that data and analytics are seamlessly integrated into key strategic initiatives, ultimately driving enhanced customer experiences and business performance. You will report directly to the Head of Data & Analytics and collaborate closely with cross-functional teams to achieve sustainable growth and competitive advantage.

Principal Responsibilities

• Lead Customer-Centric Analytics Development: Drive the creation and execution of comprehensive analytics strategies focused on deepening customer understanding, identifying unmet needs, and optimizing the customer journey across Investment and Insurance products.
• Support Proposition Development: Partner with Product and Proposition teams to leverage data insights for the ideation, development, and refinement of new and existing investment and insurance products and services.
• Drive Business Growth Initiatives: Identify and champion data-driven opportunities for business growth within the Investment and Insurance portfolios, including customer acquisition, retention, cross-selling, and up-selling strategies.
• Oversee Advanced Analytics for Growth: Direct the design, implementation, and optimization of advanced analytics models, including predictive modeling, customer segmentation, lifetime value analysis, and AI-driven solutions, to enhance product performance and drive business outcomes.
• Deliver Actionable Insights: Translate complex analytical findings into clear, concise, and compelling insights for senior leadership and business stakeholders, influencing strategic decision-making.
• Foster Cross-Functional Collaboration: Build strong partnerships with stakeholders across Investment, Insurance, Customer, Channel, and Technology to ensure analytics initiatives are aligned with business objectives and market opportunities.
• Champion Data-Driven Culture: Promote a culture of data literacy and proactive insight generation throughout the business, empowering teams to leverage data for better decision-making.
• Manage Analytics Roadmaps: Develop and maintain analytics roadmaps for the Investment and Insurance businesses, identifying priorities, resource needs, and potential for innovation.
• Ensure Data Governance and Quality: Uphold robust data governance standards and data quality assurance processes to ensure the reliability and accuracy of insights.
• Mentor and Develop Talent: Lead, mentor, and develop a team of talented analytics professionals, fostering a collaborative and high-performance environment.
• Stay Ahead of Trends: Monitor emerging trends in customer analytics, investment and insurance markets, and data analytics technologies to proactively identify opportunities and address challenges.

Knowledge and Experience:

• Extensive experience in data analytics leadership roles within financial services, with a proven track record in driving customer-centric strategy and business growth.
• Deep understanding of analytics applied to Investment and Insurance products, including customer journey optimization, market segmentation, product performance analysis, and strategic planning.
• Strong expertise in translating business challenges into analytical problems and delivering actionable insights.
• Proven ability to develop and implement advanced analytics techniques (e.g., advanced analytics, statistical modeling, machine learning, customer lifetime value modeling, churn prediction) to solve business problems.
• Experience in supporting and influencing proposition and strategy teams is essential.
• Familiarity with the Hong Kong financial services regulatory landscape is a must.
• Proven ability to manage and mentor analytics teams.

Technical Skills:

• Proficiency in programming languages and tools such as Python, R, SQL, and data visualization tools (e.g., Qliksense, Looker, Tableau).
• Knowledge of big data technologies (e.g., GCP) and cloud-based analytics platforms.
• Understanding of ML model development, feature engineering, and model evaluation a plus.
• Experience with data analysis and manipulation tools.

Qualifications and Soft Skills:

• University degree in a quantitative field such as Statistics, Data Science, Computer Science, Mathematics, Economics, Engineering or a related discipline; advanced degrees or professional certifications are advantageous.
• Exceptional communication, presentation, and storytelling skills, with the ability to articulate complex data insights to diverse audiences, including senior executives.
• Strong leadership, interpersonal, and stakeholder management skills, with a focus on collaboration and influencing.
• Demonstrated ability to drive innovation, problem-solve, and take ownership of initiatives.
• Self-motivated, with a strong customer-centric mindset and a commitment to delivering business impact.
• Proficient in English and Chinese (Cantonese and Mandarin).
• Alignment with HSBC's values, including a commitment to diversity and inclusion.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

誠徵 市場研究分析員 職位

你的工作

• 收集及分析市場數據,為公司提供全面的市場洞察
• 撰寫詳盡的市場研究報告,分析消費者行為及市場趨勢
• 協助制定及實施定量及定性的市場調查計劃
• 運用統計分析及資料視覺化技巧,提供有影響力的數據分析
• 與跨部門團隊合作,支援業務及營銷決策
• 持續關注行業動態及競爭對手的策略

我們期待你擁有

• 學士學位,主修市場營銷、統計、數據科學或相關範疇
• 2年或以上市場研究或數據分析經驗
• 精通使用Excel、SPSS、Tableau等數據分析工具
• 出色的數據分析及溝通技巧,能有效地向管理層匯報
• 良好的廣東話及英語能力,操作熟練普通話更佳
• 主動進取、對細節保持警覺的工作態度

我們提供

• 有競爭力的薪酬及年終花紅
• 強大的團隊支援及發展機會
• 全面的醫療福利及保險計劃
• 彈性工作安排及年假

關於城德昌盛貿易有限公司

城德昌盛貿易有限公司成立於1998年,是一家專營生產及貿易的企業。我們致力為客戶提供優質的製造及物流服務,並不斷創新以提升競爭力。公司秉持「誠信、創新、協作」的核心價值,在行業內享有良好聲譽。我們期待您加入我們的團隊,共創卓越未來

立即申請此職位

Overview:

Establish XAUT as gold research authority through macro/trading insights.

Responsibilities:

• Publish gold macro reports and data dashboards

• Support traders with technical/fundamental analysis

Requirements:

• 5+ years gold/commodities research (investment bank/fund)

• Bloomberg/Refinitiv proficiency

• Basic crypto RWA knowledge

Cimigo Consulting is recruiting experienced Assistant Consultants, Consultants and Senior Consultants to join our Hong Kong team in conducting market research projects for our global brand name clients.

We are a growing, diverse, international market research consultancy company. Cimigo operates throughout the Asia Pacific Region, providing leading-edge marketing and brand consultancy to internationally recognised industry leaders in multiple sectors, including: travel & tourism, entertainment, telecommunications, FMCG, luxury goods, banking & finance, commercial properties and public utilities.

We are a growing, diverse, international market research consultancy company. Cimigo operates throughout the Asia Pacific Region, providing leading-edge marketing and brand consultancy to internationally recognised industry leaders in multiple sectors, including: travel & tourism, entertainment, telecommunications, FMCG, luxury goods, banking & finance, commercial properties and public utilities.

Role

Our Consultants work with marketing professionals in various industries and are exposed to a wide range of market research & consulting projects for global brand names. We utilise qualitative and quantitative research as we support the development well rounded and versatile Market Researchers. We also believe in variety and broad learning opportunities for career growth, so our Consultants work across a variety of different client industries.

Job Responsibilities-

• Work with a team of Consultants on all stages of the market research process.

• Design and execute quantitative and qualitative projects.

• Prepare client documents, reports and presentations.

• Analyse and interpret market research data.

• Manage research projects to ensure all project stages are completed on time and accurately.

• Handle client relationships and queries.

• Attend client meetings, including presenting information and recommendations to clients.

You'll need to have-

• University degree in marketing, business studies, statistics, psychology, social sciences or related fields.

• Skills in analysing, organising, preparing and presenting information.

• Proficiency in project management and meeting tight deadlines.

• Desire to work with leading edge brands and blue-chip corporations and help them shape their future.

• Experience in Word, Excel and PowerPoint.

• Fluency in verbal and written English & Cantonese is essential. Mandarin is an advantage.

What we offer-

• A competitive salary and medical insurance.

• Career development prospects with broad exposure to various client industries and research techniques.

• A collaborative and supportive environment of friendly colleagues.

• The opportunity to work for an international firm with world-class clients.

• Sociable culture in the heart of Causeway Bay.

• Immediate availability is preferred.

If you like what you hear, please send your resume with a cover letter stating your current and expected salary by clicking "SUBMIT". All information received will be kept in strict confidence and used only for employment-related purposes only.