What Jobs are available for Business Process in Hong Kong?

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Role Overview

We are seeking motivated and detail-oriented Process Analysts with 2–5 years of experience to support process engineering and automation projects with a banking client.

Key Responsibilities

Analyze existing business processes to identify gaps, redundancies, and opportunities for improvement

Design and implement process enhancements that improve efficiency of workflow

Develop process maps, workflows, and documentation

Collaborate with cross-functional teams to gather requirements and align process changes with business goals

Support change management efforts and ensure smooth adoption of new processes

Adopting AI and automation tools to automate existing workflows

What We're Looking For

Bachelor's degree in Business, Operations, or related field

2+ years of experience in process analysis, business analysis, or similar role

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Proficiency in process modeling tools and data analysis platforms is a plus

Experience in AI and data projects is a plus

About FDM

FDM powers the people behind tech and innovation. From spotting trends to finding exceptional talent, we're the go-to and business and technology consultancy for staying ahead.

With 30+ years' experience, we discover, train, and mentor the free thinkers, the fresh starters, and the hard workers from diverse backgrounds, connecting them with world class businesses. Collaborating with our client partners, we provide the perfect talent precisely when needed and guide our people to make career choices that lead to exponential growth.

FDM has 18 centres located across Asia-Pacific, North America and Europe and has helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 200 companies worldwide.

Dedicated to Diversity, Equity, and Inclusion

FDM Group's mission is to make tech and business careers accessible for everyone. Our diverse team of 90+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer and listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, colour, religion, or any other status, gets the chance they deserve.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Responsibilities:

• Working with Contract Team members, assist with the proofread, signing, filing and custody of client contracts.
• Assist with development and maintenance of a SharePoint site housing a repository of contracts, reference materials, and legal and risk management educational resources.
• Working with business teams, assist with engaging internal licence holders/authorized persons and managing business licences (fire, security, electrical, water etc), including applications, renewals, documentation and liaison with licensing authorities.
• Working with Company Secretariat Team, assist with managing legal entity and business registrations, including applications, updates, renewals, etc.
• Assist business teams to comply with documentary formalities for tender submissions and contract signing.
• Assist Head of Contracts with other matters, as necessary, including claims, collections, liens, registration, insurance, legal and risk management training, and the development of risk management policies and procedures.

Requirements:

• University Degree holder with legal education preferred.
• At least 2 years of full-time working experience. Experience in US MNC preferred.
• Experience in construction industry licensing requirements and processes preferred.
• Some contract-related experience required. Experience in construction industry a plus, but not mandatory.
• Experience in company secretariat duties a plus, not mandatary.
• Ability to work as part of a team, excellent communication, presentation, written and office related skills.
• Proficiency in MS Word and Excel.
• Fluency in spoken and written Cantonese, Mandarin and English.

High Fashion International Limited is a global leader in the fashion industry, committed to driving digitalization and operational excellence.

Job Summary:

We are seeking a highly analytical and detail-oriented Business Data Analyst to support the Operational Excellence Office in driving continuous improvement across business and operational processes. This role will be responsible for consolidating data from various sources, performing insightful analysis, and creating compelling visualizations to support strategic decision-making and process optimization.

Key Responsibilities:

• Data Consolidation & Management

• Gather, clean, and integrate operational and business data from multiple systems and departments.

• Maintain and enhance data pipelines and dashboards for real-time performance monitoring.

• Business Analysis

• Analyze business processes, identify inefficiencies, and recommend data-driven improvements.

• Conduct root cause analysis and performance trend evaluations to support operational excellence initiatives.

• Visualization & Reporting

• Design and develop interactive dashboards and reports using tools like Power BI

• Present findings and insights to stakeholders in a clear and actionable format.

• Collaboration & Support

• Work closely with cross-functional teams including operations, finance, and IT to understand data needs and improvement opportunities.

• Support the Operational Excellence Office in project planning, KPI tracking, and performance reviews.

Qualifications:

• Bachelor's degree in Business Analytics, Business administration, Industrial Engineering, or related field.
• 2+ years of experience in business analysis, data visualization, or process improvement.
• Strong knowledge in data visualization
• Strong understanding of business operations and continuous improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication and stakeholder engagement skills.
• Willingness to travel occasionally to various global centers to facilitate project implementation and coordination.

Responsibilities:

• Supports in reviewing and enhancing the existing business processes with the intent of streamlining and reducing process cycle time and ultimately improving productivity;
• Implements and executes continuous improvement projects including but not limited to data quality, process standardization, system improvement and deployment;
• Gathers business requirements, and delivers system, workflow, and data analytics solutions;
• Documents the changes in process and system, SOP or other related documentations;
• Supports in delivering trainings for all new initiatives.

Requirements:

• Bachelor degree holder with 3 years' work experience in air freight forwarding industry';
• Solid exposure in air freight operations and procedures;
• Excellent verbal and written skills in English and Chinese;
• Proficiency in MS Office applications and ERP system;
• Detail-oriented with strong analytical skills.

About the Role:

ECMS is a specialist advisory and consultancy company with a strong track record of delivering complex regional change and transformation programmes for enterprise clients.

We are seeking a
Senior Business Analyst, Process Improvement on a rolling 1-Year Contract
, to support operations transformation, process improvement and digital innovation initiatives in a dynamic environment.

Responsibilities
:

• Conduct stakeholder workshops and assess current workflows to uncover inefficiencies and implement targeted improvements using Lean Six Sigma, and other proven methodologies.
• Oversee end-to-end execution of process enhancement projects, and support innovation assessments for process improvements
• Maintain detailed records of process changes and best practices, while ensuring alignment with regulatory requirements and strategic roadmaps

Requirements
:

• Proven experience in business analysis, process improvement across MNCs/Enterprise Organizations
• Good to have: CBAP (Business Analysis), Lean Six Sigma Black/Green Belt, BPM
• Excellent communication skills in English, Chinese and Mandarin would be a plus
• Skilled in data analysis and process mapping tools (LucidChart, Excel, etc)

Alternatively, you can send your updated resume to "".

Pursue a Career with Impact
At Deloitte China, we are on a mission to nurture and empower our people to become deep subject matter experts. We offer the perfect platform to unleash your full potential and equip you to thrive on challenges, and partner with our clients to solve their most complex problems. A world of opportunities awaits. Start your adventure and journey with us.

About The Business
Business Process Solutions (BPS) and Tax practices help businesses manage their accounting, tax, payroll, and technology processes by leveraging experienced professionals who provide advice and practical support through a mix of outsourcing, contract personnel, cosourcing, and project related services. Core services include: financial accounting and operations, business process technology, human resources and payroll, and tax compliance and reporting.

Work you'll do

• Operates finance and accounting solutions that strengthen compliance and improve efficiency
• Support payroll solutions through applying leading practices, researching regulations, and performing technical analyses
• Build and apply Technology knowledge (e.g., ERP, Analytics, Robotics) to address client business challenges
• Develop knowledge of current legislation across the Global Tax and Business Advisory function
• Recognize the key capabilities required to deliver a high quality service experience to the client
• Collect, assimilate, and analyze data and use standard processes and tools to help surface and support solutions in the Tax and Business Advisory business
• Apply technology knowledge to address client business challenges

During your tenure with us, you will demonstrate and develop your leadership and professional capabilities in the following areas: Inspiring, Creating purpose, Driving agility, Building diverse capability, Influencing, Collaborating, Delivering value, Building the business, Analytical acumen, Effective communication, Engagement management/delivery excellence, Managing change, Managing quality & risk, Sales excellence, Strategic thinking and problem solving, and Tech savviness.

We are looking for someone with

• Bachelor or above degree holder in accounting or taxation
• Preferably a qualification certificate, including but not limited to, CICPA, ACCA, or AICPA, CTA
• Good understanding of PRC accounting standards, IFRS or US GAAP, tax laws/rules and payroll regulations, ability to identify clients' technical issues, and provide workable solutions
• Excellent business writing skills in both English and Chinese as well as fluent spoken English language
• Experience in using ERP system like Oracle or SAP, or other accounting software
• Good communication skills and can maintain positive working relationships with appropriate client personnel on all engagements
• Active involvement in new or challenging projects, a team player and maintenance of gook working environment with the team
• Outstanding ability of effectively managing multiple engagements independently and under time pressure

Shape your future through impact that matters
For more than 100 years of history, Deloitte witnessed also had the honor to be part of the economic boom in China by providing industry-leading audit & assurance, consulting, risk advisory, financial advisory, tax & business advisory services to nearly 90% of the Fortune Global 500 Chinese companies and thousands of private companies. Deloitte China today carries on our centenary professionalism and strives to become the undisputed leader in professional services in China with strong responsibility and capabilities in digitalization and multidisciplinary services.

Deloitte has been named China's Top Employer since 2006, Universum's Most Attractive Employer in China since 2008, and the Best Workplaces in Greater China since 2019.

All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance during the application process for accessibility reasons this is available upon request. The preferred candidate will be subject to background screening by Deloitte China or by their external third-party provider.

Accessibility assistance
If you need assistance or an accommodation during the recruitment process for accessibility reasons, there will be an opportunity for you to let us know what you need once you begin your application.

Ready to take on new challenges? Apply now

Stay connected for the latest career opportunities, follow us on Deloitte China Social Media.

Why Deloitte China?
Deloitte China delivers a comprehensive range of audit & assurance, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients in China.

• We are the
  world's largest professional services firm
  that changes the world, we lead with purpose and shared values.
• We are the
  market leader with digital and innovative solutions
  , we create values for client through our multi-disciplinary services.
• We are recognized as
  Top Employer
  in China by the Top Employers Institute* for 14th consecutive years, and made the top 3 for the first time this year
• We are certified as one of the
  'Best Workplaces
  in Greater China by Great Place to Work in 2019

Job Description:

1.Business Operations Management:

• Develop and implement international business strategic plans and annual operational plans, driving the achievement of business goals and optimizing operational processes to improve efficiency.
• Lead the full lifecycle management of international projects, including the development of project plans, progress control, risk management, and cross-team collaboration, ensuring high-quality project delivery.
• Establish and improve the international business data analysis system, monitor key performance indicators (KPIs), and leverage data analysis to identify business opportunities and challenges, proposing targeted optimization solutions and driving their implementation.
• Track industry trends and competitor dynamics, and formulate business expansion strategies in conjunction with market demands, driving the successful commercialization of new products/services.
• Build and refine the compliance management framework for international business, developing compliance policies, processes, and operational guidelines to ensure adherence to domestic and international laws, regulations, industry standards, and internal control requirements.

2.Compliance Operation:

• Develop and implement international business strategic plans and annual operational plans, driving the achievement of business goals and optimizing operational processes to improve efficiency.
• Lead the full lifecycle management of international projects, including the development of project plans, progress control, risk management, and cross-team collaboration, ensuring high-quality project delivery.
• Establish and improve the international business data analysis system, monitor key performance indicators (KPIs), and leverage data analysis to identify business opportunities and challenges, proposing targeted optimization solutions and driving their implementation.
• Track industry trends and competitor dynamics, and formulate business expansion strategies in conjunction with market demands, driving the successful commercialization of new products/services.
• Build and refine the compliance management framework for international business, developing compliance policies, processes, and operational guidelines to ensure adherence to domestic and international laws, regulations, industry standards, and internal control requirements.
• Identify, assess, and mitigate compliance risks in international business operations, implementing risk management measures and maintaining continuous monitoring to ensure safe and stable business development.
• Conduct compliance audits and inspections, performing specific audits on critical projects or high-risk areas, monitoring the progress of issue rectifications, and reducing compliance risk exposure.
• Collaborate with internal teams to review company policies, contracts, and business processes, providing compliance recommendations to ensure alignment with international compliance standards.
• Coordinate the regular compilation of internal compliance handbooks and guidelines, enhancing compliance education and guidance.
• Organize and carry out compliance audits for key projects, continuously tracking identified issues and the progress of rectifications.
• Collaborate with group audit and internal regulatory departments to address and resolve issues within the specified timeframe.
• Conduct regular compliance investigations on internal policy documents, orders, etc., monitor departmental compliance status, and produce relevant reports.

Job Requirements:

• Bachelor's degree or above, preferably in Computer Science, Communications, Information Technology, Management, or Law.
• 5+ years of experience in business operations, compliance management, or related fields; telecommunications industry experience is preferred.
• Strong analytical skills and proficiency in using data analysis tools.
• Excellent English communication skills, with the ability to conduct daily communications fluently.
• Strong sense of responsibility and stress management skills, with the ability to adapt to international travel.
• Global vision and cross-cultural communication skills.
• High professional ethics and standards.

Preferred Qualifications:

• Overseas study or work experience.
• Relevant certifications such as PMP, CIPP/E, ITIL.
• Familiarity with DICT (Digital Information and Communications Technology) business models or international operations of telecommunications carriers.

Interested parties please send your full resume with current & expected salary by apply now. Please indicate the reference number in the subject line.

All personal data provided will be used for consideration of your job application only.