48 Business Process jobs in Hong Kong

Join to apply for the Business Process Manager role at Payoneer

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Join to apply for the Business Process Manager role at Payoneer

About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.
By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
Payoneer is seeking a talented Business Process Manager to join team. As the APAC Business Process Manager, you will be joining our largest Operations team, using qualitative and quantitative insights to improve our customers’ journeys and operational processes as well as analyze insights from multiple sources to clarify ambiguous problems. The successful candidate will be comfortable switching between thinking strategically about big picture initiatives, executing quickly on tactical opportunities, and troubleshooting operational issues.
This role will be based in our Hong Kong or Seoul (Korea) office.
What You’ll Be Spending Your Time On

• Leading, designing, and executing new business processes, flows, and initiatives mainly cross-operations
• Working with all customer journey units to learn and serve their business needs in the matters of business processes, systems analysis, automation opportunities, and innovation
• Deeply learn the different business flows, look for the relevant data, and analyze main pain points that require improvements
• Design operational processes, including analytical and technological aspects, and manage projects to execute them
• Leading the measurement concept of the customer journey division and working closely with analytics on executing it
• Work with stakeholders across the organization to achieve project goals
  

Is this you?
The Payoneers Are
Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient
What We’re Looking For

• Bachelors Degree required; MBA preferred
• 4+ years of experience working as Systems Analyst, Process Engineer, or Business Partner in Fintech, SaaS, or Management Consulting
• Excellent analytical skills
• Experience with project management
• Proven ability to assess business needs and translate them into relevant solutions
• Strong interpersonal skills leading and driving execution with cross-functional teams
  

Not a Must But a Great Advantage

• Experience with customer centers and operational processes
• Project management certification (PMP)
• SQL experience
  

The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Continuously improve
Always striving for a higher standard than our last.
Do it. Own it.
Being fearlessly accountable in everything we do.
Build Each Other Up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, click now to apply.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at Payoneer by 2x

Get notified about new Business Process Manager jobs in Hong Kong, Hong Kong SAR .

Business Analyst, Process Improvement (Contract) New Business and UW Process Lead - Senior Manager Business Analyst X 2 roles | HKD 33K - HKD 38K | Immediate Start

New Territories, Hong Kong SAR 2 weeks ago

Business Analyst Digital Transformation (Leading Investment Bank) Business Analyst / Project Manager, Finance Technology Business Analyst (UAT/Production Support) - 25-30K Business Analyst (Insurance) 8 Months - 40K - 70K / Month Business Analyst - Insurance (WFH/Multiple Headcounts)

Central & Western District, Hong Kong SAR 2 days ago

Business Analyst (Life Insurance Operations)

Hong Kong, Hong Kong SAR HK$55,000 - HK$65,000 1 week ago

Senior Business Analyst - Leading Bank (Up to 65K) Business Analyst - Hang Seng Insurance (HK)

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Senior Specialist/Specialist - Business Process Improvement

Join to apply for the Senior Specialist/Specialist - Business Process Improvement role at Meiyume

Senior Specialist/Specialist - Business Process Improvement

Join to apply for the Senior Specialist/Specialist - Business Process Improvement role at Meiyume

We pride ourselves in being at the forefront of Innovation when it comes to creating bespoke beauty solutions for our partners. If you want to transform and make waves in the beauty industry, and are looking for a company that is Innovative, Exciting, and Results Oriented with excellent Team Spirit, join us at Meiyume! Let us Empower Beauty for A Sustainable Future, together.

Business Process Optimization

• Strategic objective alignment and project impact measurement
• Global improvement project portfolio management
• Identify improvement opportunities, leading Targeted key process improvement projects.
• Oversee all aspects of projects rollout by setting deadlines, assigning responsibilities, coordinating all related stakeholders, designing process, monitoring progress of project, managing risks and alternatives, to ensure the completion of projects within timeframe and budget
• Maintain clear tracking of project budget (operating cost and product cost) throughout the project development phase
• Hold accountable those who must deliver and prevent silos from forming by spending time and effort to nurture team collaboration
• Must seek to clearly establish project priority with management when a conflict occur to allocate resources, to define and set realistic alternatives and project expectations when a resource fail to deliver as expected.
• Able to anticipate execution challenges and counteract these challenges in early stage.
• Escalate to manager/management when there is risk (cost, budget, schedule, quality) to the project
• Project kick off and finalize project charter, provide on-project coaching and achieve project objective
• Regular project update to management
  
  

Capability Development

• Host process improvement training workshop
• Create tailor-made training materials related to Lean Six Sigma
• Ensure process improvement training completion rate
• Consolidate and report out training status of each BU
• Provide local supports and drive local improvement initiatives
• Lead post training project initiation
  
  

System Deployment

• Standardized global KPIs to facilitate internal and external benchmarking
• Site classification model to enable appropriate adaptation of improvement initiatives based on sites’ current position on defined capabilities and transformation curve
• Standardized Manufacturing operation model and management system for optimum performance
• Medium / Long term Manufacturing strategy development for coherent improvement and yearly capex deployment
• Fit for purpose continuous improvement program based on company operation peculiarities
• Global capability synergy and best practice sharing blueprint
  
  

Requirements

• 5+ years of experience in manufacturing engineering, supply chain or project management
• Extensive experience in charge of project management and to execute project within agreed time frame and cost budgets and to ensure that targeted results are achieved to the satisfaction of all stakeholders
• Knowledge of Lean, 6 Sigma, Total Productivity Management (TPM) or Continuous Process Improvement is a major plus
• Knowledge of process simplification and automation is a plus
• Knowledge of Design Thinking or Rapid Prototyping is a plus
• Excellent communication skills to negotiate with the stakeholders as well convey the objectives with all the team members. The incumbent is the key link between the organization and the people involved in the projects. Openness and directness in the communication style of the project manager will establish transparency which is critical in eliminating ambiguity in the minds of the people involved
• Demonstrate strong verbal, written, analytical skills, critical thinking, influence skill
• Demonstrate a strong drive for results. A can-do attitude
• Fact and data-driven
• Demonstrate good discipline in holding project reviews, timeline, and budget
• Excellent command of written and spoken English, Mandarin, and Cantonese a plus
  
  

#meiyume

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.

Job Recruitment Privacy Notice

We value your privacy. Any personal data provided will be processed solely for recruitment purposes in accordance with applicable data protection laws, including the GDPR. For detailed information on how your data is collected, used, and protected, please review our Job Recruitment Privacy Notice.

If you do not hear from us within six weeks of the advertisement date, please consider your application unsuccessful.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Meiyume by 2x

Sign in to set job alerts for “Business Process Specialist” roles. Business Analyst X 2 roles | HKD 33K - HKD 38K | Immediate Start

New Territories, Hong Kong SAR 2 weeks ago

Solution Consultant – Business Process Automation

Kowloon City District, Hong Kong SAR 19 hours ago

Analyst/ Consultant (Business Analyst) - FinTech - Hong Kong(314342) Business Analyst (Life Insurance Operations)

Hong Kong, Hong Kong SAR
HK$55,000.00
-
HK$5,000.00
1 week ago

Business Analyst - Insurance (WFH/Multiple Headcounts) Business Analyst (UAT/Production Support) - 25-30K Business Analyst (Insurance) 8 Months - 40K - 70K / Month

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Business Analyst / Senior Business Analyst Business Analyst (Insurance) 6-Months 30-40K / Month

Hong Kong, Hong Kong SAR HK 30,000 - HK 40,000 21 hours ago

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Senior Specialist/Specialist - Business Process Improvement

Join to apply for the Senior Specialist/Specialist - Business Process Improvement role at Meiyume

Senior Specialist/Specialist - Business Process Improvement

Join to apply for the Senior Specialist/Specialist - Business Process Improvement role at Meiyume

We pride ourselves in being at the forefront of Innovation when it comes to creating bespoke beauty solutions for our partners. If you want to transform and make waves in the beauty industry, and are looking for a company that is Innovative, Exciting, and Results Oriented with excellent Team Spirit, join us at Meiyume! Let us Empower Beauty for A Sustainable Future, together.
Business Process Optimization

• Strategic objective alignment and project impact measurement
• Global improvement project portfolio management
• Identify improvement opportunities, leading Targeted key process improvement projects.
• Oversee all aspects of projects rollout by setting deadlines, assigning responsibilities, coordinating all related stakeholders, designing process, monitoring progress of project, managing risks and alternatives, to ensure the completion of projects within timeframe and budget
• Maintain clear tracking of project budget (operating cost and product cost) throughout the project development phase
• Hold accountable those who must deliver and prevent silos from forming by spending time and effort to nurture team collaboration
• Must seek to clearly establish project priority with management when a conflict occur to allocate resources, to define and set realistic alternatives and project expectations when a resource fail to deliver as expected.
• Able to anticipate execution challenges and counteract these challenges in early stage.
• Escalate to manager/management when there is risk (cost, budget, schedule, quality) to the project
• Project kick off and finalize project charter, provide on-project coaching and achieve project objective
• Regular project update to management
  

Capability Development

• Host process improvement training workshop
• Create tailor-made training materials related to Lean Six Sigma
• Ensure process improvement training completion rate
• Consolidate and report out training status of each BU
• Provide local supports and drive local improvement initiatives
• Lead post training project initiation
  

System Deployment

• Standardized global KPIs to facilitate internal and external benchmarking
• Site classification model to enable appropriate adaptation of improvement initiatives based on sites’ current position on defined capabilities and transformation curve
• Standardized Manufacturing operation model and management system for optimum performance
• Medium / Long term Manufacturing strategy development for coherent improvement and yearly capex deployment
• Fit for purpose continuous improvement program based on company operation peculiarities
• Global capability synergy and best practice sharing blueprint
  

Requirements

• 5+ years of experience in manufacturing engineering, supply chain or project management
• Extensive experience in charge of project management and to execute project within agreed time frame and cost budgets and to ensure that targeted results are achieved to the satisfaction of all stakeholders
• Knowledge of Lean, 6 Sigma, Total Productivity Management (TPM) or Continuous Process Improvement is a major plus
• Knowledge of process simplification and automation is a plus
• Knowledge of Design Thinking or Rapid Prototyping is a plus
• Excellent communication skills to negotiate with the stakeholders as well convey the objectives with all the team members. The incumbent is the key link between the organization and the people involved in the projects. Openness and directness in the communication style of the project manager will establish transparency which is critical in eliminating ambiguity in the minds of the people involved
• Demonstrate strong verbal, written, analytical skills, critical thinking, influence skill
• Demonstrate a strong drive for results. A can-do attitude
• Fact and data-driven
• Demonstrate good discipline in holding project reviews, timeline, and budget
• Excellent command of written and spoken English, Mandarin, and Cantonese a plus
  

#meiyume
As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.
Job Recruitment Privacy Notice
We value your privacy. Any personal data provided will be processed solely for recruitment purposes in accordance with applicable data protection laws, including the GDPR. For detailed information on how your data is collected, used, and protected, please review our Job Recruitment Privacy Notice.
If you do not hear from us within six weeks of the advertisement date, please consider your application unsuccessful. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Personal Care Product Manufacturing

Referrals increase your chances of interviewing at Meiyume by 2x

Sign in to set job alerts for “Business Process Specialist” roles. Business Analyst X 2 roles | HKD 33K - HKD 38K | Immediate Start

New Territories, Hong Kong SAR 2 weeks ago

Solution Consultant – Business Process Automation

Kowloon City District, Hong Kong SAR 19 hours ago

Analyst/ Consultant (Business Analyst) - FinTech - Hong Kong(314342) Business Analyst (Life Insurance Operations)

Hong Kong, Hong Kong SAR
HK$55,000.00
-
HK$5,000.00
1 week ago

Business Analyst - Insurance (WFH/Multiple Headcounts) Business Analyst (UAT/Production Support) - 25-30K Business Analyst (Insurance) 8 Months - 40K - 70K / Month

Kwai Tsing District, Hong Kong SAR 2 weeks ago

Business Analyst / Senior Business Analyst Business Analyst (Insurance) 6-Months 30-40K / Month

Hong Kong, Hong Kong SAR HK 30,000 - HK 40,000 21 hours ago

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The Business Dev Lead Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ Proactively build trusted and productive relationships within our bank assessment areas to promote and generate business to meet and exceed goals.
+ Facilitate, promote, and administer financial education, seminars and outreach efforts to generate business.
+ Provide technical training on lending programs/products to external relationship partners and to internal partners team on
+ Manage and cultivate relationships with external clients to increase lending penetration in bank assessment areas.
+ Works closely with leadership in support of new business development efforts. This role emphasizes planning, organizing, researching, and responding to retail private label and co-brand opportunities in a uniform manner.
+ Support strategic planning process for business development
+ Perform deep dive research of new business prospects to include company research, financial analysis, deal background/history, value proposition, etc.
+ Assemble business plans for high priority prospects (competitive landscape, SWOT, differentiation strategy, detailed prospecting plan and resource requirements) and maintain business plan tracking and adherence.
+ Coordinate market research requests/activities for prospects, to include brand data analytics and mystery shopping.
+ Prepare prospect meeting presentations (including ordering and managing creative process, deck production).
+ Perform prospect and pipeline tracking duties.
+ Build, monitor and continuously refresh prospect database.
+ Create monthly retailer performance dashboard for key prospects and existing clients - and proactively share insights with Business Development and Partner Management teams.
+ Assist in coordination across other Citi business units in support of new business.
+ Responsible for scheduling deal meetings (internal), coordinating logistics for external meetings, and maintaining calendar of activities
+ Develop specific business plans, including closed loan goals, for each product and program sponsored and managed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 6-10 years relevant experience
+ Previous banking experience preferred
+ Demonstrated leadership skills, build effective working relationships with bank partners, relationship management
+ Exceptional consulting and presentation skills; ability to probe and listen to help clarify inquiries, gather and prese
**Education:**
+ Bachelor's/University degree, Master's degree preferred
---
**Job Family Group:**
Consumer Sales
---
**Job Family:**
Consumer Business Development
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Business Development

Referrals increase your chances of interviewing at KuCoin Exchange by 2x

Get notified about new Business Operations Manager jobs in Hong Kong SAR .

Accenture Song - Digital Product Delivery Manager Regional Business Development Manager (Travel) Business Development Manager (Fully- Remote / RegTech) Senior Content Creator Operations Manager Business Development Manager - Decentralized Science Accenture Song - Digital Product Delivery Manager

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• Conduct in-depth market research and competitive analysis to inform strategic planning for the business line.
• Develop comprehensive operational plans with clear, quantifiable performance metrics to drive business objectives.

Cross-Functional Collaboration

• Partner with Business Development (BD) and channel teams to create and refine business plans, processes, and operational rules.
• Collaborate with the Product R&D team to support the development, testing, and launch of new features or products.

Operational Optimization

• Monitor industry trends and market dynamics to identify opportunities for improving operational performance.
• Implement data-driven strategies to enhance key business metrics across all stages of operations.

Campaign & Activity Management

• Plan and execute operational activities and campaigns to achieve business goals, coordinating with internal teams for seamless implementation.
• Track and analyze campaign outcomes, optimizing future initiatives based on performance insights.

Resource & Traffic Optimization

• Analyze platform traffic, channels, and user behavior to enhance operational efficiency.
• Leverage data analytics to allocate resources effectively, improving platform performance and user engagement.
• Oversee P2P merchant onboarding, verification, and ongoing management.
• Act as the primary point of contact for merchants, addressing their issues, needs, and feedback promptly to ensure strong relationships.

Requirements

Education

• Bachelor’s degree or higher, preferably in finance, banking, marketing, risk management, or a related field.

Experience

• Minimum of 3 years of experience in business operations, ideally in financial payments, cryptocurrency, or fintech sectors.
• Proven track record in operational strategy, with hands-on experience in growth hacking or performance optimization preferred.
• Language Proficiency : Fluent in English with excellent verbal and written communication skills. Proficiency in a second foreign language is a plus.
• Analytical Skills : Strong ability to analyze data, derive actionable insights, and drive performance improvements.
• Collaboration : Exceptional interpersonal and coordination skills to work effectively with cross-functional teams.
• Operational Expertise : Deep understanding of operational frameworks, preferably in financial or crypto-related platforms.

Personal Attributes

• Highly responsible, resilient, and able to thrive under pressure in a fast-paced environment.
• Proactive, results-driven, and open to tackling challenges with a positive and innovative mindset.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Business Development

Referrals increase your chances of interviewing at KuCoin Exchange by 2x

Get notified about new Business Operations Manager jobs in Hong Kong SAR .

Accenture Song - Digital Product Delivery Manager Regional Business Development Manager (Travel) Business Development Manager (Fully- Remote / RegTech) Senior Content Creator Operations Manager Business Development Manager - Decentralized Science Accenture Song - Digital Product Delivery Manager

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Business Operations Optimization Manager

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

Business Operations Optimization Manager

2 days ago Be among the first 25 applicants

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  
  

Job Summary

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Qualifications

• 3-5 years of experience in retail banking operations preferably with expertise in MI and processing hub / outsourcing management
• Able to work independently and attentive to details
• Education Degree holder or above in business administration or related disciplines
• Languages Fluent in English and Cantonese, Good mandarin
  
  

Role Specific Technical Competencies

• MS Excel and Powerpoint
• Retail Banking Services
• Vendor Monitoring and Control
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Banking

Referrals increase your chances of interviewing at Standard Chartered by 2x

Sign in to set job alerts for “Business Operations Manager” roles. Associate Manager, Performance & Data Analytics - Quick Commerce Manager, Supply Chain Reporting & Analytics

Wan Chai District, Hong Kong SAR $3,000.00-$3,500.00 2 days ago

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Kwun Tong District, Hong Kong SAR 2 months ago

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Business Operations Optimization Manager

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

Business Operations Optimization Manager

2 days ago Be among the first 25 applicants

Join to apply for the Business Operations Optimization Manager role at Standard Chartered

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  

Job Summary

• Support the team in operations optimization with focus areas of Digitization initiatives, MI Report and internal outsourcing management under Servicing and Transacting department
• Have strong understanding of Group Standards regarding outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Collect and analyse data to identify opportunities in adopting new technology in the market for efficiency save and digitalization
• Drive the KPI of straight-through process (STP) and deliver continuous improvement such as STP ratio, cost saving, cost-to-serve, etc…
• Driving Operation teams on MI and costing improvement and simplification to draw meaningful insight in both cost and efficiency prospective.
• Ensure various Group submissions are delivered accurately and timely
• Have full understanding of Group Standards regarding internal outsourcing and oversee outsourcing counterparts in terms of performance KPI, governance and risk
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  

Qualifications

• 3-5 years of experience in retail banking operations preferably with expertise in MI and processing hub / outsourcing management
• Able to work independently and attentive to details
• Education Degree holder or above in business administration or related disciplines
• Languages Fluent in English and Cantonese, Good mandarin
  

Role Specific Technical Competencies

• MS Excel and Powerpoint
• Retail Banking Services
• Vendor Monitoring and Control
  

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  

What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Banking

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Senior Operations Manager, Securities Brokerage Senior Operations Manager, Securities Brokerage

6 days ago Be among the first 25 applicants

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• Oversee operational activities of securities business, including dealing, settlement, finance, risk management, compliance, with SFC Core Functions Manager-In-Charge responsibilities
• Oversee business development projects and to manage timelines, resources, and budgets effectively
• Foster collaboration, work closely with key stakeholders and take proactive measures to ensure front, middle and back-office operations are carried out efficiently and effectively for the business
• Ensure the corporation fully complies with the relevant SFO and Exchange rules and regulations
• Establish effective internal control policies and systems for the corporation’s operations, and optimize operational procedures constantly
• Drive sustainable growth, minimize costs, and to promote operational excellence.
• In-charge of different kinds of projects, including new system launch

Requirements

• Minimum 5 years of relevant experience working in licensed corporations/ financial institution with operational experience or prior experience as a COO
• Possess strong management and operational capabilities, with in-depth knowledge of back-office operations and risk management for global markets
• With comprehensive understanding of SFC/HKMA rules and regulations with ability to comply with the relevant SFO and Exchange rules and regulations
• Knowledgeable in the applications of financial technology utilized in securities trading systems, including project management experience with system testing and development
• Project management experience in Securities Brokerage is required, especially in new system launch

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development, Management, and Strategy/Planning
• Industries Banking and Financial Services

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