What Jobs are available for Business Process Management in Hong Kong?

Job Description:

• Establish/ set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders;
• Initiate and take lead on system projects related to operation flow including user requirement preparation, UAT planning/execution and rollout preparation;
• Assist to oversee production procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation;
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary;
• Drive implementation of global, regional and local initiatives;
• Provide guidance and training to ensure that products and procedures are communicated to staff in a timely manner;
• Monitor and follow up to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders;
• Prepare and present progress reports, findings, and recommendations to management;

Job Requirements:

• Degree or above in Business Administration, Industrial Engineering, Operations Management or related disciplines;
• Minimum 5 - 8 years in relevant using continuous improvement tools and activities, preferably in a continuous improvement lead position;
• Excellent communication and presentation skills, with the ability to effectively visualize information to management;
• Good command of both written and spoken Chinese and English, communicate with all levels of management, with different cultures and backgrounds;
• Holder of Lean Six Sigma Green Belt or above / Project Management Professional (PMP) certification would be an advantage;
• Candidates with less experience will be consider as Assistance Manager;
• Willing to frequent travel in China or Overseas;

If you are an experienced process improvement professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

About Us:

IQ Hong Kong Ltd., we specialize in creating innovative and engaging products. Our portfolio includes lights, stationery, paper goods, gifts and premiums, travel accessories, clocks and watches, home decor, and arts and crafts. Join us in our mission to inspire creativity and joy through our unique offerings

About the Role:

This is a unique and high-impact role that blends strategic oversight with hands-on execution. You will act as a true right hand to the General Manager, ensuring smooth daily operations while contributing directly to key business objectives. The ideal candidate is a sharp, analytical, and impeccably organized professional who is fluent in both English and Mandarin and thrives in a fast-paced, data-driven environment.

Reports to: General Manager

Key Responsibilities:

Performance Monitoring & Business Analysis:

• Track, analyze, and report on Key Performance Indicators (KPIs) across all core departments:

i.    Sales: Conversion rates, revenue growth, sales pipeline health.

ii.    Purchase: Supplier performance, cost savings, material availability.

iii.    Product Development: Project timelines, milestone compl

iv.    Shipping: On-time delivery rates, freight costs, logistics efficiency.

v.    Develop and maintain interactive performance dashboards in Power BI for the leadership team.

• Utilize MS Business Central to extract and validate operational data.

• Prepare weekly/monthly performance reports, identifying trends, risks, and opportunities for the GM.

1. Executive & Clerical Support:

• Draft, review, and proofread a variety of business documents, including contracts, proposals, and MOUs.

• Manage the GM's calendar, schedule critical meetings, and prepare agendas and briefing materials.

• Handle confidential information with the utmost discretion.

1. Client Relations & Business Development Support:

• Act as the primary host and liaison for overseas customers and business partners during their visits.

• Assist in arranging logistics, itineraries, and cultural activities for international guests.

• Support the GM in preparing and delivering compelling product presentations in both English and Mandarin.

• Represent the company with professionalism and poise in a cross-cultural context.

Who You Are:

• A bachelor's degree in Business Administration, Management, or a related field.

• years of experience in a similar role, such as an Executive Assistant, Business Analyst, or Operations Coordinator.

• Essential Technical Skills: High proficiency in Power BI for data visualization and MS Business Central (or a similar ERP system). Advanced skills in Microsoft Office are required.

• Essential Language Skills: Full professional fluency in both English and Mandarin (both verbal and written) is mandatory.

• A keen eye for detail, especially when drafting and reviewing important documents.

• Impeccable organizational and time-management skills, with the ability to prioritize effectively.

• A proactive, "can-do" attitude and the ability to work independently with minimal supervision.

• Professional demeanor and confidence in interacting with senior management and international clients.

What We Offer:

• A competitive salary and benefits package.

• The opportunity to work closely with senior leadership and gain a holistic view of the business.

• A dynamic and supportive work environment where your contributions are valued.

• Significant opportunities for professional growth and development.

How to Apply:

If you are a strategic thinker with a passion for operational excellence and are ready to take on a challenging and rewarding role, we would love to hear from you.

We offer attractive remuneration packages to the successful candidates.

Interested parties please send your full Resume with availability, present and expected salary to us.

All personal data collected would be solely used for recruitment purposes and it will be destroyed after 6 months.

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Job Overview:

We are seeking a business operations expert with a deep understanding of the "B2B2C" model in the education sector. You will be primarily responsible for enhancing the engagement, conversion rates, and renewal rates of educational institutions in Hong Kong and Singapore, as well as their end-users (students/parents) within our platform ecosystem. You need to deeply understand the operational pain points of educational institutions and the learning journeys of end-users. By leveraging data insights, strategy design, and automation tools, you will build and optimize an efficient, scalable user lifecycle operation system to ultimately drive business growth and customer success.

Core Responsibilities:

Data Analysis and Insights:

1. Monitor and analyze the behavior data of B-end institutions (e.g., teachers, administrators) and C-end users (students, parents) on the platform, establishing a core metrics system (e.g., engagement, course completion rates, conversion funnels, renewal rates).
2. Identify key points of user churn through data mining, recognize growth opportunities, and produce actionable insight reports.

Lifecycle Operation Strategy Design:

1. Map out and continuously optimize the complete interaction paths and lifecycle maps for both B-end and C-end users.

2. Design personalized activation, engagement, retention, and win-back strategies for users at different roles and stages.

3. Focus: Create a linked operation mechanism based on "B-end driving C-end" or "C-end feeding back to B-end" (e.g., activating student families through events initiated by institutional teachers; persuading institutions to renew based on high activity data from students).

Automation Operation System Development:

1. Lead the utilization of internal CRM, operational automation tools, or custom-built systems to productize and automate operational strategies.

2. Design and deploy automated workflows, such as new institution onboarding processes, user silence alerts and outreach processes, and pre-renewal reminder workflows, to enhance operational efficiency and scalability.

Experimentation and Optimization:

1. Promote an A/B testing culture, continuously testing, measuring, and iterating all operational strategies (from push content, event formats to outreach timing) to maximize the return on investment (ROI) of key metrics.

Cross-Department Collaboration:

1. As the core of business operations, collaborate with product and technical teams to translate operational needs into product improvement suggestions.
2. Work with marketing and sales teams to ensure a smooth transition from leads to contracts.
3. Collaborate with the customer success team to share insights and jointly improve customer satisfaction and renewal rates.

Qualifications:

Required Experience:

1. Over 5 years of experience in business operations, user growth, or customer success, with practical experience in the "B2B2C" model in the EdTech or SaaS industry.
2. Experience in the Hong Kong or Singapore education market is preferred, with familiarity with the operational models of local educational institutions (e.g., schools, training centers, extracurricular classes) and C-end user habits.
3. Proven success in building automated operational processes from scratch (e.g., EDM, SMS, Push notification systems) that have led to significant business growth.

Core Competencies:

1. Excellent data capabilities: Proficient in data analysis tools (e.g., Excel, SQL, Tableau, Mixpanel/Amplitude), capable of independently extracting, analyzing, and visualizing data.
2. Strong business understanding: Ability to quickly comprehend the operational pain points of educational institutions, the motivations of teachers, and the needs of students/parents.
3. Systematic and automated thinking: Skilled in systematizing scattered operational actions and pursuing automation through technical tools.
4. Project management and collaboration: Outstanding cross-department communication and project driving abilities, capable of effectively integrating resources to achieve goals.

Personal Traits:

1. Highly user-centered, possessing strong empathy and curiosity.
2. Results-driven, with a strong sense of responsibility towards business metrics.
3. Entrepreneurial spirit, able to work proactively in a dynamic and fast-changing environment.

Language Requirements:

1. Fluency in English and Mandarin is mandatory.
2. Cantonese is a significant plus (for the Hong Kong market).

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About The Role
We are seeking a skilled and proactive Business Operations Analyst, a.k.a Data Orchestrator, to join our data and technology team. In this role, you will be responsible for designing, implementing, and maintaining robust data pipelines and orchestration workflows that ensure seamless data flow across our systems. You will collaborate closely with data analysts and business stakeholders to support data-driven decision-making and operational efficiency.

Key Responsibilities

• Design, develop, and maintain ETL workflows across Oracle, SQL Server and Snowflake
• Build and automate data pipelines using Alteryx, Tableau Prep, dbt, and Python
• Collaborate with cross-functional teams to optimize business processes and enhance operational efficiency
• Analyze complex data sets and generate actionable insights to support strategic initiatives
• Coordinate and manage data-related projects, ensuring timely delivery and alignment with business goals
• Serve as a liaison between technical teams and business users to gather requirements and translate them into data solutions
• Conduct regular audits to ensure data process integrity, compliance, and risk mitigation
• Provide training and support to end users on data tools and processes
• Maintain comprehensive documentation of workflows, procedures, and best practices
• Stay current with industry trends and recommend innovative solutions to improve data operations

Qualifications

• Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field
• 4–6 years of experience in data engineering, data orchestration, or ETL development
• Strong proficiency in Python and SQL
• Hands-on experience with Alteryx, Tableau Prep, dbt, and orchestration tools
• Experience with cloud platforms (Snowflake) and associated data services
• Familiarity with CI/CD practices and version control systems (e.g., Git)
• Solid understanding of data governance, security, and compliance principles
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and collaboration abilities

Additional Requirements

• Ability to work with complex data sets and identify internal process trends and opportunities
• Ability to prioritize tasks in a fast-paced, dynamic environment
• Experience with web applications and process development , PowerApps, Power Automate) is a plus

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Job Family:
Sales

Req ID:

Apply Now

About Us
Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including women's, men's and kid's apparel, accessories, entertainment and beauty. Centric Brands is focused on our customers and our brands that will drive the company's future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Specific Responsibilities Would Include
This role supports the Senior Vice President in ensuring business data integrity, analyzing operational trends, and delivering insights to improve efficiency across Centric Asia. It also involves managing digital workflows and providing administrative support to enable smooth business operations.

Digital Workflow Management

• Act as the Account Owner for Inspectorio, overseeing digital workflow setup and maintenance.
• Ensure accurate data capture and secure record retention across platforms.

Data Analysis & Quality Management

• Analyze data trends to identify opportunities for operational improvement.
• Maintain high standards of data accuracy and integrity across multiple systems.
• Perform regular data entry, validation, and reporting to support informed decision-making.

Process & Documentation Management

• Update and maintain Standard Operating Procedures (SOPs), presentations, and organizational charts.
• Ensure all documentation is current, accurate, and aligned with business needs.

Coordination & Communication

• Organize and coordinate workshops, meetings, and training sessions.
• Prepare and distribute timely communications to internal and external stakeholders.

Vendor Management

• Address vendor payment inquiries and ensure timely resolution.
• Manage the Vendor Scorecard program to monitor and improve vendor performance.

Reporting & Business Support

• Prepare concise business and management reports for leadership review.
• Provide comprehensive administrative and ad hoc operational support as required.

Our Best Fit Candidate Would Have
Requirements
Additional Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related discipline.
• 5 years of experience in business operations, data analysis, or related areas.
• Strong analytical expertise, with experience in data management, reporting, and visualization tools.
• Good communication and presentation capabilities.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office Suite (PowerPoint, Excel, Word) and ERP systems such as SAP
• Exceptional attention to detail and strong problem-solving skills.

Competency Requirements
( (if applicable) )
Behavioral Competencies:

• Strong organizational skills for managing multiple projects
• Willing to learn and grow in a fast-paced environment
• Detail-oriented with a strong focus on accuracy
• Works well as part of a team
• Proactive in identifying and solving problems

Language Proficiency:
Fluent in: English, Mandarin and Cantonese

Specific Working Conditions
Frequency of Travel: As required.

Be part of our growing community by getting involved with groups, teams and initiatives like Be Green, Be Giving, and Be Celebrated.
Centric Brands is an Equal Opportunity Employer.

Our client a prenium Diamond and Gold wholesaler

Business Operations Manager

Key responsibilities:

Client Relationship Management

• Develop China, Indian, Dubai and UK Gold and Jewellery business
• Drive the highest contract renewal rate and contract value by minimizing contract churn in terms of price reduction and contract termination
• Establish strong relationships with clients to ensure on time contract renewal
• Provide contract profitability and competitive analysis
• Develop and improve the processes and procedures for continuous operational efficiencies
• Drive operational excellence by motivating and inspiring the team members to perform outstanding performance
• Ensure adoption of the standard contract terms and conditions to the clients and to negotiate the contract for the best interests of the company

Operational Management:

• Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
• Define and communicate project milestones, service level agreements, and resource allocation to executive team, customer department leads, support staff, and end users.
• Develop and review budgets for the department and ensure compliance with stated goals, guidelines, and objectives.
• Payroll processing , staff hiring and management for Hong Kong, Dubai, India and USA

Key requirements include:

• Degree holder in Business or related discipline
• a minimum of ten years related experience with a minimum of five years in managerial level
• Experience in payroll processing in Dubai, India, Hong Kong, Singapore and Australia , contract management and in-house recruitment.
• Understanding of the employment market in India and UK
• Good knowledge and experience in process improvement to streamline the business operations
• Good business management and operational experience in managing
• maintenance contract renewals.
• Good people management skill to select the right talent for the operations and ensure the team is staffed to cope with the business requirements for maximum efficiencies and effectiveness
• Well versed with the Employment Ordinance and Labour Laws in India and APAC.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Job ID

Posted since

18-Sep-2025

Organization

Digital Industries

Field of work

Sales

Company

Siemens Industry Software Limited

Experience level

Early Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Hong Kong - Hong Kong - Hong Kong

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About the Role

We are seeking a skilled and proactive Business Operations Analyst, a.k.a Data Orchestrator, to join our data and technology team. In this role, you will be responsible for designing, implementing, and maintaining robust data pipelines and orchestration workflows that ensure seamless data flow across our systems. You will collaborate closely with data analysts and business stakeholders to support data-driven decision-making and operational efficiency.

Key Responsibilities

• Design, develop, and maintain ETL workflows across Oracle, SQL Server and Snowflake
• Build and automate data pipelines using Alteryx, Tableau Prep, dbt, and Python
• Collaborate with cross-functional teams to optimize business processes and enhance operational efficiency
• Analyze complex data sets and generate actionable insights to support strategic initiatives
• Coordinate and manage data-related projects, ensuring timely delivery and alignment with business goals
• Serve as a liaison between technical teams and business users to gather requirements and translate them into data solutions
• Conduct regular audits to ensure data process integrity, compliance, and risk mitigation
• Provide training and support to end users on data tools and processes
• Maintain comprehensive documentation of workflows, procedures, and best practices
• Stay current with industry trends and recommend innovative solutions to improve data operations

Qualifications

• Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field
• 4–6 years of experience in data engineering, data orchestration, or ETL development
• Strong proficiency in Python and SQL
• Hands-on experience with Alteryx, Tableau Prep, dbt, and orchestration tools
• Experience with cloud platforms (Snowflake) and associated data services
• Familiarity with CI/CD practices and version control systems (e.g., Git)
• Solid understanding of data governance, security, and compliance principles
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and collaboration abilities

Additional Requirements

• Ability to work with complex data sets and identify internal process trends and opportunities
• Ability to prioritize tasks in a fast-paced, dynamic environment
• Experience with web applications and process development , PowerApps, Power Automate) is a plus

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.