What Jobs are available for Business Process Outsourcing in Hong Kong?

Are you passionate about driving operational excellence and enhancing customer experience through innovative process improvements? Join a dynamic team at the forefront of racecourse management, where you'll lead multiple projects, leverage data-driven insights, and foster a culture of continuous improvement. This role offers an exciting opportunity to make a significant impact on business performance in the thrilling world of horse racing and leisure.

• Lead process improvement: Spearhead multiple projects simultaneously, ensuring high-quality delivery within agreed scope, schedule, and budget.
• Optimize operations: Apply continuous improvement methodologies to analyze, streamline, and standardize racecourse management processes for better efficiency.
• Deliver data-driven insights: Conduct detailed analysis and prepare actionable reports to support informed decision-making.
• Implement solutions: Identify process gaps and risks, recommending and implementing effective solutions to drive operational excellence.
• Manage change: Design and execute strategies to facilitate smooth transitions and nurture a culture of continuous improvement.
• Track performance: Establish and monitor KPIs to measure the success of process improvement initiatives.
• Visualize data: Create impactful dashboards and reports using Tableau, Power BI, and Power Platform to communicate project progress and outcomes.
• Foster collaboration: Build strong relationships with cross-functional teams and stakeholders to ensure alignment and buy-in for improvement initiatives.
• Develop talent: Coach and mentor team members to cultivate a data-driven, performance-oriented culture.

• Process improvement expert: At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Project management pro: Proven ability to juggle multiple projects and priorities in a fast-paced environment, working independently to solve complex problems and deliver results.
• Data visualization wizard: Strong analytical skills and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Certified professional: Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Collaborative leader: Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Educational background: Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.
• Language skills: Proficiency in English and Cantonese to effectively communicate with diverse stakeholders and team members.

Our client offers an attractive remuneration package and other benefits, such as:

• Generous annual leave package
• Opportunities for professional development and career growth
• Chance to work with cutting-edge technology and data analytics tools
• Dynamic and innovative work environment in the exciting world of horse racing and leisure

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from candidates of all backgrounds and experiences who are passionate about process improvement and driving operational excellence.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Company description:

The Hong Kong Jockey Club

Job description:

Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

About You

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor's degree in Business Management, Operations Management, Data Analytics or a related discipline.

Terms of employment

The level of appointment will be commensurate with qualifications and experience.

Other Details

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Job Description:

• Establish/ set up the operational framework and guidelines on Lens Manufacturing related policies for the efficient functioning and collaboration between each business line, Compliance, Risk Management and other relevant stakeholders;
• Initiate and take lead on system projects related to operation flow including user requirement preparation, UAT planning/execution and rollout preparation;
• Assist to oversee production procedures and/or manuals functions, including the writing, updating, distribution, and re-engineering of all documentation;
• Arrange staff meetings on issues related to compliance, operations, policy changes, etc. where necessary;
• Drive implementation of global, regional and local initiatives;
• Provide guidance and training to ensure that products and procedures are communicated to staff in a timely manner;
• Monitor and follow up to resolve or clear all outstanding items raised by Audit, Compliance, Quality Assurance team and other relevant stakeholders;
• Prepare and present progress reports, findings, and recommendations to management;

Job Requirements:

• Degree or above in Business Administration, Industrial Engineering, Operations Management or related disciplines;
• Minimum 5 - 8 years in relevant using continuous improvement tools and activities, preferably in a continuous improvement lead position;
• Excellent communication and presentation skills, with the ability to effectively visualize information to management;
• Good command of both written and spoken Chinese and English, communicate with all levels of management, with different cultures and backgrounds;
• Holder of Lean Six Sigma Green Belt or above / Project Management Professional (PMP) certification would be an advantage;
• Candidates with less experience will be consider as Assistance Manager;
• Willing to frequent travel in China or Overseas;

If you are an experienced process improvement professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focusses on
  manual writing,
  enhancing
  operational efficiency
  and supporting
  strategic initiatives across clearing and settlement operations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 3 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of payment systems, particularly Faster Payment System (FPS) and SWIFT messaging standards
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with project management methodologies (e.g. Agile, Waterfall).
• Experience in financial services or clearing and settlement operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company

• Our client is looking for a motivated and detail-oriented Assistant Project Manager to join their Business Process Improvement team. This role focuses on manual writing, enhancing operational efficiency and supporting strategic initiatives across operations related to Loans, Credit and Transformations.

Your new role

• Assist in planning, executing, and monitoring business process improvement projects.
• Analyse existing workflows and identify opportunities for optimisation and development.
• Prepare project documentation, progress reports, and training materials.
• Facilitate change management and ensure smooth transition of new processes.
• Collaborate with internal teams and external stakeholders to gather requirements and ensure project alignment.
• Support implementation of enhancements to payment systems and related processes.

What you'll need to succeed

• Bachelor's degree in Business Administration, Information Systems, or related discipline.
• Minimum 2 years of experience in project coordination, business analysis, or process improvement.
• Sound knowledge of corporate Loans, Credit and Transformation.
• Strong analytical, communication, and stakeholder management skills.
• Experience in financial services operations is an advantage.

What you need to do now

• If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @ Alternatively, you can send Keith your CV to If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Responsibilities:

Reporting to the Chief Manager (Process & Inventory Control), the appointee will mainly perform the following duties:

To perform operational process reviews, conduct audit checks, propose and maintain good warehouse management practices as well as knowledge management infrastructures

To assist in warehouse automation or improvement projects, e.g. RFID, LoRaWan applications, etc. and prepare training materials related to warehouse systems or procedures

To assist in the implementation and upgrade of SAP modules including Warehouse Management Module and Material Management Module

To support the operations of Automated Guided Vehicle (AGV), Automated Guided Forklift (AGF) and Automated Storage and Retrieval System (ASRS)

Requirements:

Bachelor's Degree in Industrial Engineering, Quality Management, Operation Management, Supply Management or related disciplines

A minimum of 4 years' work experience in process mapping and optimisation, business analysis, management of Warehouse Systems or warehouse automation facilities

Familiar with international management standards e.g. ISO9001, 5S, and local safety and environment ordinances and regulations related to warehouse and the logistics industry

Knowledge of SAP Warehouse / Material Management Module, SAP Supplier Portal, RFID, Automated Guided Vehicle / Forklift and LoRaWan Applications is an advantage

Proficiency in MS Office, Microsoft Project and Microsoft Visio

Candidate with less relevant experience may be considered for the position of Assistant Officer (System & Process Improvement).

Working Location: Ap Lei Chau, transportation to be provided

Application:

If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. on or before 24 September 2025 and quote the reference number in your application via Apply now. Please also visit our website to know more about our company

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

Responsibilities:

Reporting to the Chief Manager (Process & Inventory Control), the appointee will mainly perform the following duties:

To perform operational process reviews, conduct audit checks, propose and maintain good warehouse management practices as well as knowledge management infrastructures

To assist in warehouse automation or improvement projects, e.g. RFID, LoRaWan applications, etc. and prepare training materials related to warehouse systems or procedures

To assist in the implementation and upgrade of SAP modules including Warehouse Management Module and Material Management Module

To support the operations of Automated Guided Vehicle (AGV), Automated Guided Forklift (AGF) and Automated Storage and Retrieval System (ASRS)

Requirements:

Bachelor's Degree in Industrial Engineering, Quality Management, Operation Management, Supply Management or related disciplines

A minimum of 4 years' work experience in process mapping and optimisation, business analysis, management of Warehouse Systems or warehouse automation facilities

Familiar with international management standards e.g. ISO9001, 5S, and local safety and environment ordinances and regulations related to warehouse and the logistics industry

Knowledge of SAP Warehouse / Material Management Module, SAP Supplier Portal, RFID, Automated Guided Vehicle / Forklift and LoRaWan Applications is an advantage

Proficiency in MS Office, Microsoft Project and Microsoft Visio

Good command of English and Chinese languages, both spoken and written

Candidate with less relevant experience may be considered for the position of Assistant Officer (System & Process Improvement).

Working Location: Ap Lei Chau, transportation to be provided

Application:

If you are interested in this position, please send your resume (in PDF format) with details of qualification, experience, present and expected salaries, and contact number to the Human Resources Division, The Hongkong Electric Co., Ltd. at on or before 8 October 2025 and quote the reference number in your application. Please also visit our website to know more about our Company

Applicants not invited for interview within one month from the closing date may consider their applications unsuccessful. All unsuccessful applications will be kept for six months after the date of this advertisement.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strictest confidence and used only for recruitment-related purposes in accordance with the laws and ordinance of the HKSAR.

Role Overview

We are seeking motivated and detail-oriented Process Analysts with 2–5 years of experience to support process engineering and automation projects with a banking client.

Key Responsibilities

Analyze existing business processes to identify gaps, redundancies, and opportunities for improvement

Design and implement process enhancements that improve efficiency of workflow

Develop process maps, workflows, and documentation

Collaborate with cross-functional teams to gather requirements and align process changes with business goals

Support change management efforts and ensure smooth adoption of new processes

Adopting AI and automation tools to automate existing workflows

What We're Looking For

Bachelor's degree in Business, Operations, or related field

2+ years of experience in process analysis, business analysis, or similar role

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Proficiency in process modeling tools and data analysis platforms is a plus

Experience in AI and data projects is a plus

About FDM

FDM powers the people behind tech and innovation. From spotting trends to finding exceptional talent, we're the go-to and business and technology consultancy for staying ahead.

With 30+ years' experience, we discover, train, and mentor the free thinkers, the fresh starters, and the hard workers from diverse backgrounds, connecting them with world class businesses. Collaborating with our client partners, we provide the perfect talent precisely when needed and guide our people to make career choices that lead to exponential growth.

FDM has 18 centres located across Asia-Pacific, North America and Europe and has helped successfully launch nearly 25,000 careers globally to date and are a trusted partner to over 200 companies worldwide.

Dedicated to Diversity, Equity, and Inclusion

FDM Group's mission is to make tech and business careers accessible for everyone. Our diverse team of 90+ nationalities thrive on differences, fuels innovation through varied experiences, and celebrates shared successes. As an Equal Opportunity Employer and listed on the FTSE4Good Index, FDM ensures every qualified applicant, regardless of race, colour, religion, or any other status, gets the chance they deserve.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Responsibilities:

• Working with Contract Team members, assist with the proofread, signing, filing and custody of client contracts.
• Assist with development and maintenance of a SharePoint site housing a repository of contracts, reference materials, and legal and risk management educational resources.
• Working with business teams, assist with engaging internal licence holders/authorized persons and managing business licences (fire, security, electrical, water etc), including applications, renewals, documentation and liaison with licensing authorities.
• Working with Company Secretariat Team, assist with managing legal entity and business registrations, including applications, updates, renewals, etc.
• Assist business teams to comply with documentary formalities for tender submissions and contract signing.
• Assist Head of Contracts with other matters, as necessary, including claims, collections, liens, registration, insurance, legal and risk management training, and the development of risk management policies and procedures.

Requirements:

• University Degree holder with legal education preferred.
• At least 2 years of full-time working experience. Experience in US MNC preferred.
• Experience in construction industry licensing requirements and processes preferred.
• Some contract-related experience required. Experience in construction industry a plus, but not mandatory.
• Experience in company secretariat duties a plus, not mandatary.
• Ability to work as part of a team, excellent communication, presentation, written and office related skills.
• Proficiency in MS Word and Excel.
• Fluency in spoken and written Cantonese, Mandarin and English.