36 Business Processes jobs in Hong Kong

Solution Engineer - AI Business Processes at Microsoft. The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft AI Business Solutions is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and transform the way in which their business runs to drive new levels of profitability for their organization.

As a Solution Engineer – Business Applications you will specialize in Customer Experience, Finance/Operations, Customer Service, and Supply Chain. You will be the technical advisor for enterprise customers in Hong Kong and a member of the sales team that consists of Solution Specialists, Customer Success Unit, partners, and engineering. You will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, and work with Engineering to assist with emerging technologies and with the Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting business value and differentiators to secure the customer’s solution design endorsement. After design is secured, you will help finalize the customer proposal and assist with licensing. You will develop relationships with decision makers and position yourself as a trusted advisor in your domain. As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with peers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We value growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
• Engage with the account team to land solution envisioning sessions and business value assessments.
• Deliver compelling customer-centric solution demonstrations based on technical workload expertise while building connections with Business Decision Makers/CxO/Technical Decision Makers.
• Address solution architecture considerations and competitive objection handling.
• Assist in formalizing the customer proposal.
• Collaborate with Partners and Customer Success to align on deployment plans and Key Performance Indicators.
• Lead discovery sessions to yield customer-agreed business challenges and win themes prioritized with business value.

Required/Minimum Qualifications

• 6+ years of technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience

Additional or Preferred Qualifications

• 4+ years of experience with cloud and hybrid/on-prem infrastructures, architecture designs, migrations, industry standards, and/or technology management
• 7+ years of related experience in solution pre-sales for business applications and/or SaaS-based environments
• Experience with commercial cloud offerings, ideally Microsoft’s cloud platform; familiarity with competitive ecosystems
• Ability to communicate, demonstrate, and prove the value of Dynamics 365 Business Applications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Assistant Manager, Process Management (HK) at Hang Seng Bank. Join to apply for the Assistant Manager, Process Management (HK) role at Hang Seng Bank.

• Conduct concrete analysis on Credit Card Origination performance to provide business insight to management
• Assist to conduct robust review and enhance the business model, sales strategies, procedures, control measures, internal control and management information, with an aim to boost sales control effectiveness and performance
• Identify opportunities to streamline card origination journey and customer experience uplift
• Collaborate with various internal departments to ensure smooth launch of new application process, streamline and system enhancement projects
• Keep abreast of the market changes to ensure the competitiveness of our products / services
• Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements

• University degree in Business Administration or a related discipline
• Minimum of 5 years’ retail banking experience, with exposure to consumer lending an advantage, and knowledge of related regulatory requirements and guidelines
• Strong self-motivation and drive to succeed
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Strong project management, communication, interpersonal and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• PC literate in MS Office, including Word, PowerPoint and Excel
• Proficiency in both spoken and written English and Chinese

Issued by Hang Seng Bank Limited

Assistant Manager, Process Management (HK) at Hang Seng Bank. Join to apply for the Assistant Manager, Process Management (HK) role at Hang Seng Bank.

• Conduct concrete analysis on Credit Card Origination performance to provide business insight to management
• Assist to conduct robust review and enhance the business model, sales strategies, procedures, control measures, internal control and management information, with an aim to boost sales control effectiveness and performance
• Identify opportunities to streamline card origination journey and customer experience uplift
• Collaborate with various internal departments to ensure smooth launch of new application process, streamline and system enhancement projects
• Keep abreast of the market changes to ensure the competitiveness of our products / services
• Ensure all new initiatives align with bank values and strategies to deliver service excellence to internal and external customers while comply with the internal control standards, group compliance policy and external regulatory requirements

• University degree in Business Administration or a related discipline
• Minimum of 5 years’ retail banking experience, with exposure to consumer lending an advantage, and knowledge of related regulatory requirements and guidelines
• Strong self-motivation and drive to succeed
• Resilience to stress, able to unlock full potential and prepare for the future of work
• Strong project management, communication, interpersonal and analytical skills
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• PC literate in MS Office, including Word, PowerPoint and Excel
• Proficiency in both spoken and written English and Chinese

Issued by Hang Seng Bank Limited

Join to apply for the VP, Procedures & Process Management, Branch Network role at OCBC .

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Join us to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

• Provide operational support to our branch staff, including resolving customer complaints and addressing operational issues
• Analyze data to identify trends and opportunities for business growth
• Develop and implement process improvements to increase efficiency and productivity
• Collaborate with other teams to ensure seamless delivery of services to our customers
• Provide training and guidance to branch staff to help them develop their skills and knowledge

• A degree or diploma in a relevant field, such as business or finance
• At least 2 years of experience in a similar role, preferably in the banking industry
• Strong analytical and problem-solving skills, with the ability to make informed decisions
• Excellent communication and interpersonal skills, with the ability to work effectively with others
• A proactive and flexible approach, with a strong focus on delivering results

• Competitive base salary
• A suite of holistic, flexible benefits to suit every lifestyle
• Community initiatives
• Industry-leading learning and professional development opportunities
• Your wellbeing, growth and aspirations are cared for as the needs of our customers

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Banking

Join to apply for the VP, Procedures & Process Management, Branch Network role at OCBC .

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Join us to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

• Provide operational support to our branch staff, including resolving customer complaints and addressing operational issues
• Analyze data to identify trends and opportunities for business growth
• Develop and implement process improvements to increase efficiency and productivity
• Collaborate with other teams to ensure seamless delivery of services to our customers
• Provide training and guidance to branch staff to help them develop their skills and knowledge

• A degree or diploma in a relevant field, such as business or finance
• At least 2 years of experience in a similar role, preferably in the banking industry
• Strong analytical and problem-solving skills, with the ability to make informed decisions
• Excellent communication and interpersonal skills, with the ability to work effectively with others
• A proactive and flexible approach, with a strong focus on delivering results

• Competitive base salary
• A suite of holistic, flexible benefits to suit every lifestyle
• Community initiatives
• Industry-leading learning and professional development opportunities
• Your wellbeing, growth and aspirations are cared for as the needs of our customers

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Banking

Overview

Manager, Business Process Improvement (Racecourse Management)

Join to apply for the Manager, Business Process Improvement (Racecourse Management) role at The Hong Kong Jockey Club

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job description: Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor’s degree in Business Management, Operations Management, Data Analytics or a related discipline.

The level of appointment will be commensurate with qualifications and experience.

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries
• Entertainment Providers

Referrals increase your chances of interviewing at The Hong Kong Jockey Club by 2x

Get notified about new Business Process Improvement Manager jobs in Happy Valley, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 6 days ago

Manager, Business Process Improvement (Racecourse Management)

Join to apply for the Manager, Business Process Improvement (Racecourse Management) role at The Hong Kong Jockey Club

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

The Job description: Job Summary

The Manager, Business Process Improvement, is a key member of the Racecourse Management team, responsible for leading and supporting process improvement initiatives that drive operational excellence, enhance customer experience, and optimize business performance. This role requires strong project management, analytical, and stakeholder engagement skills, as well as the ability to manage multiple projects concurrently in a dynamic, cross-functional environment. The Manager will leverage data-driven insights and digital tools to deliver measurable outcomes and foster a culture of continuous improvement.

• Lead and manage multiple process improvement projects simultaneously, ensuring timely and high-quality delivery within agreed scope, schedule, and budget.
• Apply continuous improvement methodologies to analyze, optimize, and standardize racecourse management processes to drive better efficiency and consistency.
• Conduct detailed data analysis and performance studies; prepare accurate management reports and actionable insights to support decision-making.
• Identify and address process gaps, risks, and non-conformities to recommend and implement effective solutions.
• Manage projects from planning, execution, monitoring, benefit realization and tracking results to ensure operational objectives are met.
• Design and implement change management strategies to facilitate smooth transitions and foster a culture of continuous improvement.
• Establish and track KPIs and performance metrics to monitor the success of process improvement initiatives.
• Prepare and present regular reports by using Tableau, Power BI, and Power Platform to develop dashboards, automate reporting on project progress, risks, and results and outcomes to management and stakeholders.
• Collaborate with cross-functional teams and build strong relationships with internal and external stakeholders to ensure alignment and buy-in for improvement initiatives.
• Coach and mentor team members to foster a data-driven, performance-oriented culture.
• Undertake other projects or assignments as directed by the supervisors.

• At least 8 years of experience in process improvement, project management, or business transformation, ideally in hospitality, leisure, or service industries.
• Proven ability to manage multiple projects and priorities concurrently in a fast-paced environment, and to work independently, solve complex problems, and deliver results.
• Strong analytical skills, attention to detail, and experience with business data analytics and visualization tools such as Tableau, Power BI, and Power Platform.
• Lean Six Sigma Green Belt or higher; PMP, Agile, or equivalent certifications are advantageous.
• Demonstrated success in stakeholder management, cross-functional collaboration, and change management.
• Bachelor’s degree in Business Management, Operations Management, Data Analytics or a related discipline.

The level of appointment will be commensurate with qualifications and experience.

Only shortlisted candidates will be notified.

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries
• Entertainment Providers

Referrals increase your chances of interviewing at The Hong Kong Jockey Club by 2x

Get notified about new Business Process Improvement Manager jobs in Happy Valley, Hong Kong SAR .

Sha Tin District, Hong Kong SAR 6 days ago

Overview

ECMS is a specialist advisory and consultancy company with a strong track record of delivering complex regional change and transformation programmes for enterprise clients.

Collaborating with a Prestigious Institute, we are seeking a Manager - Business Analysis on a 1-Year Contract, to focus on business process improvement, PMO and project governance across the Digital Transformation Programme.

• Lead and mentor a team of Business Analysts across multiple projects and business units.
• Collaborate with the PMO to ensure alignment with project delivery frameworks and governance standards.
• Facilitate workshops and stakeholder meetings to gather business requirements and map current and future-state processes of the ERP System.
• Drive business process improvement initiatives and support change management efforts.
• Develop clear documentation including business cases, process maps, and requirements specifications.

• 5-8 years of experience in business analysis and process improvement (with 2+ years in leadership role), across Digital and IT Transformation
• Strong understanding of business process mapping and project governance, with familiarity with tools like Visio, Lucidchart
• Excellent stakeholder management skills and communication in English and Chinese
• Available immediately or on short notice

Alternatively, you can send your resume to

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Project Management, Consulting, and Information Technology
• Industries: Business Consulting and Services, IT Services and IT Consulting, and Staffing and Recruiting

Lion Rock Group is an investment holding company with an annual sales turnover of over US$300 million. We specialize in the global books trade and our companies operate across four segments - Print Manufacturing, Print Services Management, Creative Publishing and Print Consultancy.

We are currently seeking a high-caliber professional to join our group as a Manager, Transformation & Business Analysis.

Key Responsibilities

• Collaborate with stakeholders to identify business needs, define requirements, and develop solutions.
• Lead end-to-end business analysis activities across complex projects and programs.
• Conduct workshops, interviews, and data analysis to gather and validate requirements.
• Translate business requirements into functional specifications and user stories.
• Work closely with project managers, developers, and other stakeholders to ensure successful delivery.
• Develop and maintain process documentation, workflows, and business models.
• Identify opportunities for process optimization and automation.
• Support change management and training activities during project implementation.
• Mentor BAs and contribute to best practices and standards.

Qualifications & Skills

• Bachelor’s degree in Business, Information Systems, or a related field.
• 7+ years of experience as a Business Analyst, with at least 2 years in a senior or lead role.
• Strong knowledge of business analysis frameworks (Agile, Scrum, etc.)
• Proficiency in tools such as JIRA, Confluence, Visio, Excel, and data visualization platforms.
• Excellent communication, presentation, and stakeholder engagement skills.
• Strong problem-solving and critical thinking abilities.
• Experience in manufacturing industry is a plus.
• Willingness to travel to offices (China & Overseas) as required to support project activities and stakeholder engagement.

Preferred Attributes

• PMP certification.
• Experience with digital transformation or enterprise system implementations.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strategic mindset with attention to detail.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Analyst, Project Management, and Training
• Industries Printing Services and Manufacturing

Referrals increase your chances of interviewing at Lion Rock Group by 2x

Get notified about new Business Analysis Manager jobs in Kwun Tong District, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 3 months ago

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