What Jobs are available for Call Center Manager in Hong Kong?

Role objective:

The Market Manager – Call Center Voice is responsible for the strategic and operational management of voice traffic across designated call center markets. The role focuses on route optimization, traffic monitoring, market management and performance analysis, ensuring high service quality and cost efficiency.

This position plays a key part in identifying market trends and managing routing strategies based on voice traffic behavior. The role requires strong collaboration with the sales team in order to maintain and improve operational performance.

Reports to: Head of Routing – Voice

Key interactions: Sales, Support (Voice)

Key Responsibilities:

• Define and maintain routing strategies for assigned call center markets, ensuring optimal quality and performance.
• Conduct
  
  ongoing market
  
  research to track trends, regulatory updates, and competitive developments in the voice landscape.
• Analyze traffic patterns, route performance, and quality indicators (e.g. ACD, ASR, PDD) to identify issues and opportunities for improvement.
• Propose and implement routing adjustments based on business priorities, traffic behavior, and destination-specific requirements.
• Collaborate with the routing team to implement and test configuration changes across voice platforms.
• Work closely with the voice support team to ensure operational stability and alignment with service expectations.
• Support strategic initiatives such as regional optimizations, destination reviews, and market assessments.

Skills:

• Strong analytical and problem-solving skills.
• Ability to interpret complex data sets (CDRs, routing stats).
• Excellent communication skills.
• A solid understanding of call quality metrics and performance indicators in the telecom industry.
• Proficiency with telecom billing, routing, and performance management tools.
• Fluent in English (writing and speaking).

Experience:

Minimum 1 year of experience in a Market Manager role, specifically focused on the Call Center voice product.

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights.

VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions

Join the team and help shape the future of the telecom industry

Company Description: A leading financial institution in Hong Kong offering a wide range of retail and corporate banking services. The bank is recognized for its strong presence in the local market and commitment to delivering customer-focused financial solutions.

Location: Lai Chi Kok

Nature: Renewable Contract (1 Year)

Job Title: Online Banking Contact Center Manager (Retail Tele-services) (Banking)

Responsibilities

• Lead and manage a team of service representatives handling customer inquiries through retail tele-services.

• Ensure service standards are clearly defined, implemented, and consistently achieved.

• Handle and resolve escalated customer issues in a timely and professional manner.

• Monitor and analyze service activity data to identify trends and develop improvement initiatives.

• Design and implement training programs to enhance service quality and team performance.

• Coach and mentor team members on best practices for customer engagement.

• Oversee daily operations and ensure smooth workflow within the team.

• Collaborate with senior management to execute assigned projects and initiatives.

• Drive a customer-centric culture to ensure satisfaction and loyalty.

Requirements

• Bachelor's degree or above in any discipline.

• Minimum of 2 years of customer service experience in the banking industry, preferably with SME clients.

• Strong communication skills with the ability to express ideas clearly and effectively to both customers and subordinates.

• Proven problem-solving skills with the ability to analyze issues and provide effective solutions.

• Ability to work under pressure and manage stress effectively.

• Customer-focused mindset with a commitment to delivering high-quality service.

• Proficiency in MS Office applications including Word, Excel, and PowerPoint.

• Typing speed of at least 40–50 words per minute in Chinese.

• Fluency in written and spoken English, Chinese, and Putonghua.

• Strong leadership and people management skills.

Key Responsibilities:

• Manage the daily running of the call centre

• Monitor team performance to ensure all call activities comply with company rules and regulatory requirements

• Oversee daily call center operations, ensuring high-quality customer service.

• Manage and train a team of call center agents, fostering a positive work environment.
• Other special tasks as assigned from Manager

Qualifications:

• 4 years of related experience in Call Center with at least 1 year supervisory experience, preferably within the travel industry.

• Customer-oriented with good communication skills

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.
• Proficient in call center software and Microsoft Office Suite.

Less Experienced Candidates:

Candidates with less experience may be considered for the position of Call Center Supervisor.

Interested parties, please click "Apply Now" to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.

Responsibilities:

• Provide clerical support to the team, such as coordinate work, photocopying, typing, filling records, data entry, and other clerical/messenger services, including but not limited to venue setup for office , dispatching documents to other offices.

Requirements:

• Have Grade E or above in at least 5 subjects, including Chinese Language and English Language (Syllabus B), in the HK Certificate of Education Examination, or equivalent;
• Fluent in spoken Cantonese and English; and
• Conversant with the application of Computer software Microsoft "Word" and "Excel" and capable of typing 30 English words per minute and 20 Chinese Characters per minute.
• Immediate available is preferred.

We offer competitive package and attractive employee benefits including 5-day work / 5.5-day work (2 ex-gratia Sat-off per month), ex-gratia rest day, birthday holiday, training sponsorship and discretionary bonus.

Application with full resume, current and expected salary, and available date should be sent through email to The Human Resources Manager.

工作內容:

• 接聽及回覆客戶來電,提供專業及友切的客戶服務
• 記錄並跟進客戶查詢及投訴
• 配合公司政策及程序,以專業態度為客戶解決問題
• 透過電話聯絡尊貴會員確認日常事務

工作要求:

• 中七或DSE 以上程度
• 必需具備電話客戶服務經驗
• 操流利廣東話, 英語和普通話
• 具備靈活性及快思敏捷的能力,能應對突發情況
• 耐心細心及富同理心,能妥善處理客戶查詢及投訴

工作地點: 中環

工作時間: 9:45 至 18:45 或 11:30 至 20:30

Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

We are looking for a friendly and professional team player to join our team based in Hong Kong as Test Administrator.

Working Arrangements

• This is a permanent position.
• You will be required to work 35 hours a week, not including break. Working hours will vary between 7am to 10pm, Monday to Saturday
• Roster will be released 2 weeks in advance. You will be required to work a variety of shifts that cannot be specified before your roster is released.

Job Description

• Prepare equipment and test environment per company policy and procedures to deliver exams
• Welcome, greet and check-in candidates according to Pearson VUE and client procedures.
• Comply with all exams testing security procedures and follow company policies using careful judgment.
• Verify candidate personal identification documents and explain the exam process and rules.
• Proctor / invigilate candidates while they are taking their exam.
• Troubleshoot with internal departments, such as IT department, to fix any technical issues in the Test Centre.
• Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the test center itself.
• Maintain a clean and hazards free testing environment, some housekeeping duties such as vacuum cleaning floor, emptying trash bins, sanitizing workstations will be required as necessary.

Requirements

• Minimum of 1 year customer service experience is preferred.
• Experience in proctoring or invigilating exams will be an advantage.
• Must be flexible in work hours and days.
• Ability to operate a computer, printer, fax, and telephone.
• Proficient in Microsoft Office, Windows applications, Internet, and email.
• Must maintain focus in quiet environment, hear soft voices, see details from a distance and clearly read information on identity documents and screens.
• Must be able to stand for extended periods of time and escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs.
• Fluent in English, both verbal and written, as well as Chinese.
• Ability to resolve conflicts and work under pressure.

This is a wonderful opportunity for you to help people during an important event in their lives. You will also be able to gain experience working with our diverse professional
teams
ensuring the
candidate
experience is a fair and positive one. If you find yourself a good fit and are interested in this position, please
submit us
your resume.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Job:
Test Center Operations

Job Family:
LEARNING
&
CONTENT_DELIVERY

Organization:
Assessment & Qualifications

Schedule:
FULL_TIME

Workplace Type:
On-site

Req ID:
21362

Responsibilities:

• To oversee the daily operations and facilities of several department assigned
• Stock management, cost control & manpower allocations
• To develop overall strategies and initiatives for operation
• To lead & manage all Beauty Centre staff to ensure excellent customer services
• To work closely with all Beauty Centre staff on Beauty Centre management and human resources matters
• To assist in other ad hoc matters

職責:

• 監督分配的美容院各部門的日常運作和設施
• 庫存管理、成本控制和人力分配
• 制定整體運營策略和措施
• 領導和管理所有美容院員工,以確保提供優質的客戶服務
• 在美容院管理和人力資源方面與所有美容院員工密切合作
• 協助處理其他特別事項

Requirements:

• Diploma / University graduate in Operations or related discipline
• 3 years of work experience in beauty salon or beauty industry operations, preferably with exposure in multi-national company
• Good business planning, organization and negotiation skills
• Good commend of spoken and written English and Chinese
• Proficiency in MS Excel, basic PC knowledge

要求:

• 運營或相關學科的文憑/大學畢業生
• 3年美容院或美容行業運營工作經驗,有跨國公司工作經驗者優先
• 良好的商業計劃、組織和談判技巧
• 良好的中英文口語和書寫技巧
• 精通MS Excel,基本電腦知識

Interested parties please send detailed resume including present and expected salary to (Quick Apply) or Whatsapp

* Data collected will be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise. Applicants not contacted within 6 weeks may consider their application unsuccessful. The information will be destroyed.

We offer an attractive remuneration to the successful candidates. Interested parties please send your application letter, resume, expected salary and availability by clicking the Quick Apply button below or whatsapp to

* Data collected will be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise. Applicants not contacted within 6 weeks may consider their application unsuccessful. The information will be destroyed.

Job Description:

• Team management & development: You are focused on performance; you know how to motivate a winning team. You will continuously work on coaching your team members to improve their effectiveness in sales.
• Sales reporting: You will track difference sales KPIs and performance metrics reporting to sales Manager and company management. You will use sales metric to understand how to improve performance.
• Sales planning: You will manage the attendance and resourcing to ensure the sales team is appropriately staffed at all times. You will support the Sales Manager in implementing changes and improvements to sales processes
• Handle complicated cases escalated from the team and solve complaints

Job Requirement:

• DSE or above with strong team leader experience
• Team management experience, banking or call center experience is preferred with 1 - 2 years in management level
• Self-motivated, aggressive and result-oriented
• Enjoy discovery and taking on a diverse set of tasks and challenges. This is an important requirement for us: the kind of work we face is evolving as the business matures and grows.
• Excellent in the interpersonal skills.
• Immediately available is preferred