206 Call Center Manager jobs in Hong Kong
Call Center Manager - Insurance
Posted 10 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.
The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.
Key Responsibilities:
- Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
- Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
- Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
- Recruit, train and evaluate staff performance, identifying areas for development and training needs
- Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
- Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
- Work closely with other departments to enhance customer experience and resolve interdepartmental issues
- Ensure compliance with company policies, procedures, and regulatory requirements
Requirements:
- Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
- Strong understanding of call centre technology and reporting tools
- Excellent communication, interpersonal and problem-solving skills
- Demonstrated ability to lead, motivate and develop teams
- Strong analytical mindset with the ability to interpret data and make informed decisions
- Ability to work under pressure and manage changing priorities
- Knowledge of customer service principles and performance evaluation techniques
- Fluency in English is essential; additional language skills are a plus
- Proficiency in using CRM systems and Microsoft Office applications
- Bachelor’s degree in Business Administration, Management, or a related field is preferred
This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Insurance and Insurance Agencies and Brokerages
Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x
Sign in to set job alerts for “Insurance Manager” roles. Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured LendingWan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago
(Assistant) Service Management Manager (ToB) Senior Manager, Retail Banking Services, Operations Service Excellence Manager/ AM, Insurance Operations Senior Manager / Manager, Operations Leadership (Retail Operations) Manager / Senior Associate - Managed Services and Operations Lead – PwC Tax AdvisoryCentral & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago
Senior Manager, Compliance Programs & Operations (MKT-On-site) Operations Manager - Hong Kong, Hong Kong SAR Tax - Customer Tax Operations & Reporting (FATCA/CRS/AEOI) - Manager/Senior Manager- Hong Kong General Manager, Operations Control Centre Manager, GI Corporate Business Operations and Personal Lines Senior Procurement Operations Manager (HK) Manager, Deal Advisory, Strategy & Operations (Financial Services, Operational Excellence) Manager, Deal Advisory, Strategy & Operations (Financial Services) Manager, Deal Advisory, Strategy & Operations (Financial Services, Wealth Management) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Manager - Operations (work location: Tam Mei, Yuen Long)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCall Center Manager - Insurance
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
We are seeking an experienced and dynamic professional to manage and lead call centre operations based in Hong Kong. The successful candidate will be responsible for overseeing the daily activities of the call centre, ensuring efficiency, optimising staff performance, and delivering outstanding customer service.
The right candidate will have a proven background in call centre management, excellent leadership skills, and a strong understanding of performance metrics and reporting. You will be expected to develop strategies to improve quality of service, productivity, and profitability, while maintaining a positive and motivated team environment.
Key Responsibilities:
- Manage and supervise daily operations of the call centre to ensure targets and service levels are consistently achieved
- Lead, coach, and support a team of supervisors and agents, fostering a culture of high performance
- Implement and monitor KPIs and service standards, ensuring continuous improvement in customer satisfaction and operational efficiency
- Recruit, train and evaluate staff performance, identifying areas for development and training needs
- Analyse call data and prepare regular reports for senior management to identify trends and inform business decisions
- Handle escalated customer complaints and complex queries, ensuring issues are resolved quickly and effectively
- Work closely with other departments to enhance customer experience and resolve interdepartmental issues
- Ensure compliance with company policies, procedures, and regulatory requirements
Requirements:
- Proven experience as a Call Centre Manager or in a similar leadership role within a customer service environment
- Strong understanding of call centre technology and reporting tools
- Excellent communication, interpersonal and problem-solving skills
- Demonstrated ability to lead, motivate and develop teams
- Strong analytical mindset with the ability to interpret data and make informed decisions
- Ability to work under pressure and manage changing priorities
- Knowledge of customer service principles and performance evaluation techniques
- Fluency in English is essential; additional language skills are a plus
- Proficiency in using CRM systems and Microsoft Office applications
- Bachelor’s degree in Business Administration, Management, or a related field is preferred
This is an exciting opportunity for a passionate and strategic individual to make a significant impact on operations and customer satisfaction levels. If you thrive in a fast-paced environment and have a commitment to excellence in service delivery, we invite you to apply for this role.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Customer Service
- Industries Insurance and Insurance Agencies and Brokerages
Referrals increase your chances of interviewing at Gravitas Recruitment Group (Global) Ltd by 2x
Sign in to set job alerts for “Insurance Manager” roles. Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured LendingWan Chai District, Hong Kong SAR HK$25,000.00-HK$35,000.00 3 weeks ago
(Assistant) Service Management Manager (ToB) Senior Manager, Retail Banking Services, Operations Service Excellence Manager/ AM, Insurance Operations Senior Manager / Manager, Operations Leadership (Retail Operations) Manager / Senior Associate - Managed Services and Operations Lead – PwC Tax AdvisoryCentral & Western District, Hong Kong SAR SGD25,000.00-SGD30,000.00 1 month ago
Senior Manager, Compliance Programs & Operations (MKT-On-site) Operations Manager - Hong Kong, Hong Kong SAR Tax - Customer Tax Operations & Reporting (FATCA/CRS/AEOI) - Manager/Senior Manager- Hong Kong General Manager, Operations Control Centre Manager, GI Corporate Business Operations and Personal Lines Senior Procurement Operations Manager (HK) Manager, Deal Advisory, Strategy & Operations (Financial Services, Operational Excellence) Manager, Deal Advisory, Strategy & Operations (Financial Services) Manager, Deal Advisory, Strategy & Operations (Financial Services, Wealth Management) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Branch Service Executive(Teller)/Customer Relationship Manager/Digital Branch Service Executive/General Banking Manager/Insurance Specialist (HK) Assistant Manager - Operations (work location: Tam Mei, Yuen Long)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrAssistant Manager, Contact Center
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Assistant Manager, Contact Center role at AIG
1 month ago Be among the first 25 applicants
Join to apply for the Assistant Manager, Contact Center role at AIG
Get AI-powered advice on this job and more exclusive features.
- Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.)
- Provides direction and guidance to the team members and recognizes and recommends areas for improvement
- Coordinates work activities to achieve the volume expected to meet operational requirements
- Responsible for the adherence of organizational policies and procedures
- Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements
- Undertake business projects and initiatives, when required
- Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned
- Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.)
- Provides direction and guidance to the team members and recognizes and recommends areas for improvement
- Coordinates work activities to achieve the volume expected to meet operational requirements
- Responsible for the adherence of organizational policies and procedures
- Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements
- Undertake business projects and initiatives, when required
- Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned
- Bachelor degree with over 3 years’ experience in insurance/financial services industry and/or call center with strong focus on customer service
- Proven leadership skills in managing and developing a team of customer service representatives
- Possess a growth and transformation mindset with proven track record of driving change and delivering high quality customer service
- Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and senior management
- Good analytical and problem-solving abilities with strong attention to detail
- Qualified license of IIQE 1 and 2 is a plus
- Proficient in spoken & written English & Chinese, including Putonghua
Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
Functional Area
OP - Operations
AIG Insurance Hong Kong LimitedSeniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at AIG by 2x
Get notified about new Contact Center Manager jobs in Hong Kong SAR .
Deputy Manager to Senior Manager, Complaints Team Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured Lending Manager to Senior Manger, Customer Service (Credit Card) Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k)Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 2 weeks ago
Hong Kong, Hong Kong SAR HK 25,000.00-HK 35,000.00 2 weeks ago
Assistant Manager - Contact Centre and Remote Channel (Assistant) Service Management Manager (ToB) Manager, Customer Relationship (Complaint Handling) Customer Service Manager I - Wealth & Personal Banking Service Excellence Manager/ AM, Insurance Operations Service Excellence Manager/ Assistant Manager, Insurance Operations Manager, Customer & Policy Services, Projects & Operation Excellence Senior Manager, Retail Banking Services, OperationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrAssistant Manager, Contact Center
Posted 11 days ago
Job Viewed
Job Description
Join to apply for the Assistant Manager, Contact Center role at AIG
1 month ago Be among the first 25 applicants
Join to apply for the Assistant Manager, Contact Center role at AIG
Get AI-powered advice on this job and more exclusive features.
- Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.)
- Provides direction and guidance to the team members and recognizes and recommends areas for improvement
- Coordinates work activities to achieve the volume expected to meet operational requirements
- Responsible for the adherence of organizational policies and procedures
- Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements
- Undertake business projects and initiatives, when required
- Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned
- Responsible for the day-to-day supervision of a team of customer service representatives at a Contact Center that handle customer inquiries via various channels (telephone, e-mail, web etc.)
- Provides direction and guidance to the team members and recognizes and recommends areas for improvement
- Coordinates work activities to achieve the volume expected to meet operational requirements
- Responsible for the adherence of organizational policies and procedures
- Responsible for service delivery against agreed SLA’s and Metrics, including reporting requirements
- Undertake business projects and initiatives, when required
- Stakeholder management across various business functions to ensure campaigns, resourcing, training, partners etc., activities are all aligned
- Bachelor degree with over 3 years’ experience in insurance/financial services industry and/or call center with strong focus on customer service
- Proven leadership skills in managing and developing a team of customer service representatives
- Possess a growth and transformation mindset with proven track record of driving change and delivering high quality customer service
- Strong communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and senior management
- Good analytical and problem-solving abilities with strong attention to detail
- Qualified license of IIQE 1 and 2 is a plus
- Proficient in spoken & written English & Chinese, including Putonghua
Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
Functional Area
OP - Operations
AIG Insurance Hong Kong LimitedSeniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Insurance
Referrals increase your chances of interviewing at AIG by 2x
Get notified about new Contact Center Manager jobs in Hong Kong SAR .
Deputy Manager to Senior Manager, Complaints Team Assistant Manager, Customer Relationship Service Quality Manager - Cards & Unsecured Lending Manager to Senior Manger, Customer Service (Credit Card) Senior Customer Service and Operations Manager (FS, 6 months bonus, up to 70k)Wan Chai District, Hong Kong SAR HK$25,000.00-HK$5,000.00 2 weeks ago
Hong Kong, Hong Kong SAR HK 25,000.00-HK 35,000.00 2 weeks ago
Assistant Manager - Contact Centre and Remote Channel (Assistant) Service Management Manager (ToB) Manager, Customer Relationship (Complaint Handling) Customer Service Manager I - Wealth & Personal Banking Service Excellence Manager/ AM, Insurance Operations Service Excellence Manager/ Assistant Manager, Insurance Operations Manager, Customer & Policy Services, Projects & Operation Excellence Senior Manager, Retail Banking Services, OperationsWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrOfficer, Service Analyst (Contact Center)
Posted 18 days ago
Job Viewed
Job Description
**Shape your Career with Citi**
The Service Analyst 1 is a position responsible for executing day to day customer service activities, while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.
**Responsibilities:**
+ Handle incoming calls and chats across segments, customers and deliver good customer service to ensure superior Citibanking experience to our customers
+ Handle inquiries and transactions on banking, investment products and credit card products
+ Promote and cross-sell the banks' products as appropriate
+ Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives
+ Exchange information in a concise and logical way as well as be sensitive to audience diversity
**Qualifications:**
+ Effective verbal and written communication
+ Good in English, Mandarin and Cantonese communication
+ Good understanding of procedures and concepts within own technical/subject area
+ Good understanding of how the team Integrates with others in accomplishing the objectives of the area
+ Proven ability to creatively solve problems
+ License Requirement: HKSI Paper 1, 7, 8
+ Previous relevant experience preferred
**Education:**
+ Higher Diploma or above1 year of relevant experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Service
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Technology - Solution Architect (Contact Center/ Customer Portal)
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Technology - Solution Architect (Contact Center/ Customer Portal) role at Accenture
Technology - Solution Architect (Contact Center/ Customer Portal)3 days ago Be among the first 25 applicants
Join to apply for the Technology - Solution Architect (Contact Center/ Customer Portal) role at Accenture
Job Summary
The Contact Center Solution Architect is responsible for designing, developing, and implementing scalable and innovative solutions for contact center technology. This role involves analyzing business requirements, creating technology roadmaps, and ensuring the successful integration of contact center platforms with enterprise systems. The ideal candidate will have expertise in cloud-based contact center platforms, telephony systems, and customer experience (CX) technologies.
Job Summary
The Contact Center Solution Architect is responsible for designing, developing, and implementing scalable and innovative solutions for contact center technology. This role involves analyzing business requirements, creating technology roadmaps, and ensuring the successful integration of contact center platforms with enterprise systems. The ideal candidate will have expertise in cloud-based contact center platforms, telephony systems, and customer experience (CX) technologies.
Key Responsibilities
Solution Design & Architecture
Required Skills & Qualifications
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Business Consulting and Services
Referrals increase your chances of interviewing at Accenture by 2x
Get notified about new Solutions Architect jobs in Hong Kong, Hong Kong SAR .
Solutions Architect (Insurance) - Remote Solutions Architect, Solutions Architecture Startup Solutions Architect, AWS Startups Solutions Architect (Enterprise), Enterprise Solutions Architect (Insurance) - Remote Solutions Architect (Government/Public Sector/Education)-Hong Kong SAR Solutions Architect (Lead) - Global Retail Multi-Cloud Infra Solutions Architect (Gaming Industry) Senior Solutions Architect (Enterprise), Enterprise Consulting - Technology Strategy & Transformation - Enterprise Architect - Manager - Hong Kong Product Solution Architect (Tencent Cloud-native Suite) Senior Technical Manager, ITSM Solutions ArchitectSha Tin District, Hong Kong SAR 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrTechnology - Solution Architect (Contact Center/ Customer Portal)
Posted 24 days ago
Job Viewed
Job Description
Join to apply for the Technology - Solution Architect (Contact Center/ Customer Portal) role at Accenture
Technology - Solution Architect (Contact Center/ Customer Portal)3 days ago Be among the first 25 applicants
Join to apply for the Technology - Solution Architect (Contact Center/ Customer Portal) role at Accenture
Job Summary
The Contact Center Solution Architect is responsible for designing, developing, and implementing scalable and innovative solutions for contact center technology. This role involves analyzing business requirements, creating technology roadmaps, and ensuring the successful integration of contact center platforms with enterprise systems. The ideal candidate will have expertise in cloud-based contact center platforms, telephony systems, and customer experience (CX) technologies.
Job Summary
The Contact Center Solution Architect is responsible for designing, developing, and implementing scalable and innovative solutions for contact center technology. This role involves analyzing business requirements, creating technology roadmaps, and ensuring the successful integration of contact center platforms with enterprise systems. The ideal candidate will have expertise in cloud-based contact center platforms, telephony systems, and customer experience (CX) technologies.
Key Responsibilities
Solution Design & Architecture
Required Skills & Qualifications
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Engineering and Information Technology
- Industries Business Consulting and Services
Referrals increase your chances of interviewing at Accenture by 2x
Get notified about new Solutions Architect jobs in Hong Kong, Hong Kong SAR .
Solutions Architect (Insurance) - Remote Solutions Architect, Solutions Architecture Startup Solutions Architect, AWS Startups Solutions Architect (Enterprise), Enterprise Solutions Architect (Insurance) - Remote Solutions Architect (Government/Public Sector/Education)-Hong Kong SAR Solutions Architect (Lead) - Global Retail Multi-Cloud Infra Solutions Architect (Gaming Industry) Senior Solutions Architect (Enterprise), Enterprise Consulting - Technology Strategy & Transformation - Enterprise Architect - Manager - Hong Kong Product Solution Architect (Tencent Cloud-native Suite) Senior Technical Manager, ITSM Solutions ArchitectSha Tin District, Hong Kong SAR 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrBe The First To Know
About the latest Call center manager Jobs in Hong Kong !
Retail Banking Operation Head - Operations Management Department
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China
Retail Banking Operation Head - Operations Management Department1 week ago Be among the first 25 applicants
Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China
Get AI-powered advice on this job and more exclusive features.
Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.
Responsibilities
- Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
- Formulate strategic plans for the section to meet with service and operational goals set by the management
- Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
- Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
- Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
- Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
- Work with Retail Banking Product Team to advise on new products operational design
- Provide operations support to AML Compliance Officer on AML activities and new account opening
- University graduate or equivalent academic achievement
- At least 8-10 years corporate banking experience of which 6-8 years are in operations management position
- In-depth knowledge of corporate banking products/ services and their operational activities
- Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
- Strong leadership and decision making skills
- Excellent managerial and planning skills
- Initiative, systematic, active and energetic
- Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English
Personal data collected will be used for recruitment purpose only. Seniority level
- Seniority level Director
- Employment type Full-time
- Job function Finance
- Industries Banking
Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x
Sign in to set job alerts for “Head of Retail Banking” roles. First Vice President, Head of Credit Card Section Head & Executive Vice President - Corporate Banking (Local Large Corp focus) Head of Industry, eCommerce, Gaming, and TravelKowloon City District, Hong Kong SAR 2 weeks ago
VP, Credit Approval (Midcap and FI Credit), Risk Management Group Assistant Vice President, Credit Initiation Supervisory (Secured Loan)Kowloon City District, Hong Kong SAR 4 days ago
Section Head & Executive Vice President (Trade Sales) - Wholesale Banking Team Head, Client Relationship Management, Private Banking Head of Finance, Transaction Banking Asia – Global Finance VP, Counterparty Credit & Clearing Risk, Prime Brokerage, Hedge Funds & FIs Deputy Division Head (Institutional Banking) Section Head, Electronic Banking, Promotion Team Vice President/Assistant Vice President, Payment Investigation, Corporate Banking Head of Wealth Planning, Greater China – Private Banking Vice President, Product Compliance (Corporate Banking) Head of INV Funds Commercialization (HK) Head of Conversational Banking, AI and Innovation - International Wealth and Premier BankingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrRetail Banking Operation Head - Operations Management Department
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China
Retail Banking Operation Head - Operations Management Department1 week ago Be among the first 25 applicants
Join to apply for the Retail Banking Operation Head - Operations Management Department role at Industrial and Commercial Bank of China
Get AI-powered advice on this job and more exclusive features.
Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong. It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.
Responsibilities
- Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
- Formulate strategic plans for the section to meet with service and operational goals set by the management
- Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
- Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
- Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
- Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
- Work with Retail Banking Product Team to advise on new products operational design
- Provide operations support to AML Compliance Officer on AML activities and new account opening
- University graduate or equivalent academic achievement
- At least 8-10 years corporate banking experience of which 6-8 years are in operations management position
- In-depth knowledge of corporate banking products/ services and their operational activities
- Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
- Strong leadership and decision making skills
- Excellent managerial and planning skills
- Initiative, systematic, active and energetic
- Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English
Personal data collected will be used for recruitment purpose only. Seniority level
- Seniority level Director
- Employment type Full-time
- Job function Finance
- Industries Banking
Referrals increase your chances of interviewing at Industrial and Commercial Bank of China by 2x
Sign in to set job alerts for “Head of Retail Banking” roles. First Vice President, Head of Credit Card Section Head & Executive Vice President - Corporate Banking (Local Large Corp focus) Head of Industry, eCommerce, Gaming, and TravelKowloon City District, Hong Kong SAR 2 weeks ago
VP, Credit Approval (Midcap and FI Credit), Risk Management Group Assistant Vice President, Credit Initiation Supervisory (Secured Loan)Kowloon City District, Hong Kong SAR 4 days ago
Section Head & Executive Vice President (Trade Sales) - Wholesale Banking Team Head, Client Relationship Management, Private Banking Head of Finance, Transaction Banking Asia – Global Finance VP, Counterparty Credit & Clearing Risk, Prime Brokerage, Hedge Funds & FIs Deputy Division Head (Institutional Banking) Section Head, Electronic Banking, Promotion Team Vice President/Assistant Vice President, Payment Investigation, Corporate Banking Head of Wealth Planning, Greater China – Private Banking Vice President, Product Compliance (Corporate Banking) Head of INV Funds Commercialization (HK) Head of Conversational Banking, AI and Innovation - International Wealth and Premier BankingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Service Associate/Customer Service Executive (Hardlines)
Posted 10 days ago
Job Viewed
Job Description
Company Description
We are
Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
- Handle incoming email and phone enquiries
- Deliver customer satisfaction through excellent service quality
- Solve problems and analyze information accurately with appropriate speed
- Make decisions through appropriate actions required to solve queries within guidelines
- Prepare proposal, quotation and agreement for the customer
- Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
- High Diploma or above in any subjects
- 1-4 years’ experience in customer services
- Good command of both written and spoken English and Chinese, including Mandarin
- Good communication skill, outgoing and initiative
- 5-day Work Week
- Double Pay and Performance Bonus
- Dental and Medical Benefits
- Accident Insurance and Life Insurance
- Annual Leave
- Birthday Leave
- Paid Maternity Leave, Paternity Leave, and Marriage Leave
- Career Advancement Opportunities
- On-the-Job Training
- Education and Training Subsidies
- Free shuttle service
- Employee Assistance Program (EAP)
- Staff Activities
- Seniority level Executive
- Employment type Full-time
- Job function Business Development
- Industries Retail Office Equipment, Consumer Services, and Oil and Gas
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