What Jobs are available for Career Services in Hong Kong?

Tel: | Fax: | Email: | Address: No.1 Fuk Hang Street, Yuen Long Industrial Estate, N.T., Hong Kong

Our Services

About the role

As a Customer Services professional in the finance and banking industry, you will play a vital role in delivering exceptional customer experiences and supporting the operational needs of our clients. This full-time position is based in our Central office, where you will have the opportunity to work with a diverse range of financial products and services.

What you'll be doing

1. Handling inbound customer inquiries and requests via phone, email, and other communication channels
2. Providing accurate and timely information to customers about our products, services, and policies
3. Assisting customers with account management, transaction processing, and problem resolution
4. Maintaining detailed records and documentation of customer interactions
5. Collaborating with other teams to ensure seamless customer service
6. Identifying opportunities to improve customer experience and operational efficiency

What we're looking for

1. Welcome with SFC 1,2,3 License OR HKSI 1,7,8 license Proven experience in a customer service role, preferably within the finance or banking sector
2. Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
3. Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and issues
4. Proficiency in relevant software applications and customer relationship management tools
5. Ability to work in a fast-paced environment and adapt to changing priorities
6. A passion for providing exceptional customer service and a commitment to continuous improvement

What we offer

At Recruit Express (Hong Kong) Limited, we are committed to supporting the growth and development of our employees. We offer a competitive salary, opportunities for career advancement, and a comprehensive benefits package that includes health insurance, retirement contributions, and ongoing training and development programs. Our company culture values collaboration, innovation, and work-life balance, ensuring that you can thrive both professionally and personally.

About us

Recruit Express (Hong Kong) Limited is a leading provider of financial services and solutions in the Hong Kong market. With a strong focus on customer-centricity, we have built a reputation for delivering high-quality products and services that meet the evolving needs of our clients. Our team of dedicated professionals is committed to driving innovation and operational excellence, positioning us as a trusted partner for individuals and businesses alike.

Apply now to join our dynamic team and contribute to the success of our organization.

About the role

Join our friendly team as a Customer Service Representative in our Kwun Tong, Kwun Tong District office. In this part-time role, you will be the first point of contact for our customers, providing them with a positive experience through excellent service and support.

What you'll be doing

1. Respond to customer inquiries and requests via phone, email, and chat
2. Assist customers with account management, product information, and problem resolution
3. Maintain accurate records and documentation of customer interactions
4. Collaborate with colleagues to ensure seamless customer service
5. Continuously learn about our products and services to provide the best possible support

What we're looking for

1. Excellent communication and interpersonal skills, with a friendly and professional demeanor
2. Strong problem-solving and critical thinking abilities to address customer needs effectively
3. Familiarity with call centre or customer service operations, ideally in the financial services industry
4. Willingness to learn and stay up-to-date with our products, services, and processes
5. Proficiency in English and Cantonese, with Mandarin an asset

What we offer

At MANULIFE', we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and opportunities for career development and advancement.

About us

MANULIFE' is a leading financial services provider, offering a wide range of insurance, investment, and wealth management solutions to individuals and businesses. With a strong presence in Asia, we are dedicated to helping our customers achieve their financial goals and live healthier, more fulfilling lives.

Apply now and become part of our dynamic team

Employer Ref: SSUP / JCCCP

Recruit Ref: L

Posting Date:

善導會

誠聘合約職位

Services Supervisor (Shau Kei Wan) (Ref : SSUP / JCCCP)

Key Responsibilities :

• Assist the Project Manager in developing and implementing the Synergistic Co-living model and Foyer Approach;
• Provide direct professional services including individual case management and group programmes to out-of-home youth and person in recovery;
• Supervise and support Social Worker and Programme Worker in daily operations and service delivery;
• Liaise with referring agencies and social workers to ensure holistic care planning;
• Facilitate youth engagement in hall-led activities, peer support groups, and community-based projects;
• Identify and mobilize internal and external resources to support service users;
• Provide training and guidance to life coaches, volunteers, and mentors;
• Maintain effective communication and collaboration with internal units and external partners, including vendors and local communities;
• Contribute to the development and maintenance of digital systems and mobile applications used for resident records and programme tracking;
• Provide feedback and recommendations to improve service systems and digital tools based on frontline experience.

Requirements :

• Bachelor degree or above in Social Work and registered under the Social Workers Registration Board;
• Minimum 3 years of post-qualification experience in youth or social housing services;
• Strong interpersonal, communication, and organizational skills;
• Ability to work independently and collaboratively in a multidisciplinary team;
• Proficiency in written and spoken English and Chinese;
• Basic understanding of digital systems and willingness to engage in system development and maintenance.

本會提供之員工福利,包括進修津貼、住院及門診醫療計劃,工作滿五年後可獲額外僱主強積金供款等。

Enquiries

應徵者請致函註明申請職位和工作地區,並附詳細履歷、要求待遇和到職日期,電郵至

申請人所提供的資料將予保密及只作有關招聘用途。

註冊機構:香港善導會 (本會為註冊擔保有限公司)

Industry:

Association / Organization / Social Service / NGO

Job Category / Function:

NGO / Social Services (Administration & Support Function)

NGO / Social Services (Organizational Development Functions)

NGO / Social Services (Organizational Management Functions)

NGO / Social Services (Social Work Service)

Job Position Level:

General

Employment Term:

Full Time / Contract

Min. Edu. Level Req:

Bachelor

Minimum QF Level attained:

-

Total Working Exp:

3 or above

Salary(HKD):

-

Location:

Eastern District / Shau Kei Wan

Benefits:

Education Allowance

Medical Insurance

Job Summary:

The Assistant Manager will manage and oversee the daily operations of the IT Service Desk Call Centre, driving the team to deliver exceptional IT support and enhance user satisfaction.

Job Responsibilities:

• Manage and oversee a team of service desk agents, providing mentorship, conducting performance reviews, and facilitating training.
• Drive the team to build and maintain a comprehensive knowledge base and standard operating procedures (SOPs) for various customers.
• Oversee the timely resolution of IT incidents and requests, ensuring adherence to SLAs.
• Manage the incident management process to ensure effective handling and resolution of IT issues.
• Oversee change management processes to ensure minimal disruption to service delivery.
• Drive initiatives to identify and implement enhancements to service desk processes.
• Act as the escalation point for complex issues and oversee efforts to improve user satisfaction through feedback initiatives.
• Manage periodic quality checks to ensure service desk standards and compliance are maintained.
• Manage and handle customer complaints, developing corrective action plans as needed to address issues.
• Manage projects related to service desk initiatives, ensuring timely delivery and alignment with organizational goals.
• Manage participation in customer review meetings to gather feedback and address concerns.
• Oversee teams to ensure compliance with ISO audit requirements.
• Manage the analysis of performance metrics and prepare reports for management review.

Job Requirements:

• Bachelor's degree in IT or a related field.
• 3-5 years of experience in IT support, with 1-2 years in a supervisory role.
• Strong knowledge of ITIL and ITSM frameworks, with specific experience in ServiceNow.
• Experience with Configuration Management Database (CMDB) and asset management.
• Proficiency in Excel, including experience with pivot tables.
• Experience in conducting root cause analysis to resolve recurrent issues is preferred in advance.
• Background in programming logic to assist in problem-solving and process automation is preferred in advance.
• Experience in utilizing AI and RPA technologies to enhance service desk operations is preferred in advance.
• Proficiency in English and Cantonese; Mandarin is a plus.

Working Conditions:

• Flexible to accommodate operational needs, including potential non-office hours.
• Work location is Kwai Chung Office.

About the role

A boutique professional services firm in Hong Kong, to cope with our significant expansion, we are inviting the right talents to join our hub office to serve our clients distributing in different continentals. This full-time role will be based in Central and will play a key part in supporting the company secretarial and client services functions.

What you'll be doing

• Carrying out the full aspects of company secretarial and corporate services duties for both Hong Kong and Offshore companies
• Handling company incorporation, statutory maintenance, bank account opening, tax filing and relevant corporate services duties
• Dealing with inquiry covering from general commercial features to full spectrum matters about Hong Kong, China and Offshore jurisdictions
• Liaising with external parties such as regulators, auditors, legal advisors, accountants, business consultants and bank managers
• Maintaining statutory books and company records, ensuring compliance with relevant legislation and regulations
• Performing the compliance checking and maintain the AML/CFT policy and database are up-to-date
• Assisting with the coordination and preparation of the documents for the board and shareholder meetings
• Participant in business development, client engagement planning, marketing materials preparations
• Initiative, business sense, eager to listen and willing to solve problems to assist the team
• Overseas and China Travelling may require

We want you are:

• Independent, self-motivated, contribute to explore and secure customer satisfaction, and strengthen client services
• At least 3 years of experience in a company secretarial role, preferably within a professional services firm
• Excellent communication and interpersonal skills, with the confidence to liaise with stakeholders at all levels
• Open-minded to liaison with various parties from every professionals to all walks of life and different culture
• Excellent command in English and Chinese to serve the multi-national clients
• Strong organisational and time management skills, with the ability to prioritise a varied workload
• A keen eye for detail and a commitment to maintaining accurate records and documentation
• Welcome to the candidate with strong industry experience as senior position

About us

Keylord Business Solutions Limited is a leading services provider of incorporation, banking solutions, tax and corporate advisory services. With a team of experienced professionals, we pride ourselves on delivering tailored solutions that help our clients achieve their business goals. Our company culture is built on a foundation of integrity, teamwork and a dedication to excellence.

Interested buddies please email to or submit your full resume with latest & expected salary by clicking "Quick apply". All personal data received will be used for recruitment only and keep in private and confidential.

HARBOUR CITY , the flagship property of Wharf Real Estate Investment Company Limited, situated in the commercial hub of Tsim Sha Tsui, boasts 8.4 million square feet of prime commercial space comprising offices, retail shops, serviced apartments, hotels and club, and approximately 2,000 car parking spaces. With its over 450 shops including over 90 restaurants, Harbour City is home to Hong Kong's largest shopping, dining and entertainment centre.

Join our winning team and make a difference in your career

We sincerely invite high caliber, committed and professional candidates who are intelligent, dynamic and with good business acumen to join us. Interest parties are invited to send full resume to .

The successful candidate will be responsible to supervise and manage a team of Customer Service Staff include Concierge team, VIC team and Hotline team in the daily operations of the complex. He/ She will also be responsible for enhancing the service standard of both in-house frontliners and vendors for our prime office and retail premises. Duties included monitoring the performance of frontliners in the aspects of customer service, security and cleaning service provisions, developing strategy with insights to uplift Harbour City service excellence in the industry, conducting regular training in respect of operations and service standard, performing service quality audit for improving service provisions as well as implementing service-related projects with internal and external parties. Working on duty roster during weekends, statutory and general holidays is required.

Requirements:

Degree Holder in Property/Facilities Management, Hospitality or related disciplines

Minimum 10 years of relevant working experience including a minimum of 3 years in a managerial role

Proven track record in property management or hotel operations, experience managing Grade A shopping malls or office buildings preferred

Excellent command of written and spoken English and Chinese (including Putonghua), knowledge of additional languages (e.g. Korean and Japanese) is an advantage

Relevant training background and professional membership in recognized property/facility management organizations is a plus

Strong leadership skills with demonstrated ability to manage and motivate diverse teams effectively

Excellent interpersonal, communication and problem-solving skills paired with a mature, solution-oriented mindset

We offer competitive remuneration package that commensurate with experience and qualifications. Fringe benefits include employer's top-up MPF contribution, family medical plan, training sponsorship, employee wellness programs and other benefits.

Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary via Apply now.

(Personal data provided will be used strictly in accordance with the Company's personal data policy which is available upon request.)

Harbour City Estates Limited

PMC licence / 物業管理公司牌照 (C

Responsibilities:

• Answer hotline enquiries and process the order regarding delivery, order processing, price and general CS issues.
• Follow-up customers' complaints promptly to ensure customer's satisfaction
• Solve and reflect the problems to teammate and another departments.
• Build up and maintain good relationship with clients
• Working hours (Monday-Friday) : 08:00-18:00
• Alternative Saturday off : 08:00-13:00

Requirements:

• F.5 or above, preferably with at least 2 years of working experience in the FMCG industry.
• Fluency in Cantonese, ability to read and speak in English
• Knowledge in Chinese word-processing and Microsoft Office
• Wholesale customer service experience will be considered as a distinctive advantage
• Positive attitude and good interpersonal skills, pleasant telephone manners, patient and friendly personality, mature and passionate in assisting customers
• Good team player, responsible, energetic

A well-known, global asset manager is looking to hire a client services individual to help the team to continue to provide outstanding service to clients.

Successful candidates will have had experience within client services or account management from asset management and worked closely with the sales and relationship management teams to drive commercial goals.

Candidates will also have a strong understanding of client portfolio management including summarising performance, compliance matters and general queries. A strong understand of client needs and expectations is essential as well as being driven by a high level of client satisfaction.

Key Requirements

• 3-5 years' of client service or account management experience from asset management or large investment-related businesses
• Exceptional attention to detail, especially related to documentation, compliance matters and commercial goals
• Experience of driving best-in-class service including handling a wide range of enquiries from clients
• Must have worked with sales or commercially-related teams
• Highly engaging with excellent communication internally as well as externally with clients
• Fluency in English and either Mandarin, Japanese or Korean