What Jobs are available for Change Management in Hong Kong?

Are you passionate about driving technological innovation and ensuring smooth IT operations? Join a dynamic team at the heart of Hong Kong's premier entertainment and betting organization. This role offers an exciting opportunity to lead change management processes, collaborate with diverse stakeholders, and contribute to the continuous improvement of IT services.

The Hong Kong Jockey Club's IT Division is a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen. Their diverse team designs, builds, and operates the technology that powers the Club's hospitality, racing, and wagering operations. They are committed to delivering exceptional customer experiences, driving business growth, and safeguarding the organization through robust technological solutions.

• Evaluate change requests: Assist in reviewing and assessing proposed changes for completeness and accuracy, ensuring they align with organizational goals.
• Manage documentation: Maintain and update change management documentation, including change logs and reports, to ensure clear communication and traceability.
• Coordinate stakeholders: Collaborate with IT teams and stakeholders to gather information and provide timely updates on change requests and their status.
• Analyze change impacts: Support the assessment of potential impacts and risks associated with proposed changes, contributing to informed decision-making.
• Schedule changes: Help coordinate change schedules to ensure timely implementation with minimal disruption to operations.
• Maintain change calendar: Produce and maintain a change calendar and designated maintenance windows to standardize processes and control associated risks.
• Conduct reviews: Participate in post-implementation reviews to evaluate the success of changes and document lessons learned for continuous improvement.
• Improve processes: Contribute to the ongoing enhancement of change management processes and practices, driving efficiency and effectiveness.
• Provide training: Assist in training team members and stakeholders on change management processes and tools, fostering a culture of knowledge sharing.

• Educational background: Bachelor's degree in Information Technology, Computer Science, or a related field preferred, demonstrating a strong foundation in IT concepts.
• ITIL certification: ITIL v4 Foundation certification is preferred, or a willingness to obtain it within the first year, showcasing commitment to industry best practices.
• IT experience: Previous experience in IT or a related field is a plus, but not required. Candidates with no prior experience are welcomed to apply.
• Technical understanding: Basic understanding of IT systems, networks, and applications, with a keen interest in expanding this knowledge.
• Analytical skills: Strong analytical and problem-solving abilities to tackle complex IT challenges effectively.
• Communication skills: Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders clearly.
• Teamwork: Ability to work collaboratively in a team-oriented environment, contributing to a positive and productive work culture.
• Language proficiency: Fluency in English is required to effectively communicate with diverse stakeholders and manage documentation.

Our client offers an attractive remuneration package and other benefits, such as:

• Performance-based bonus opportunities
• Comprehensive medical insurance coverage
• Generous annual leave entitlement of 16 days
• Exciting work environment at the Shatin Racecourse
• Convenient work schedule: Monday to Friday, 08:45-18:33

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We encourage applications from individuals of all backgrounds and experiences who are passionate about technology and change management.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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Company description:

The Hong Kong Jockey Club

Job description:

Who are we?

We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?

We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department

The IT Infrastructure and Platform Operations Department is responsible for the design, implementation, and management of the infrastructure that supports the Club's IT systems, and leads the Service Management capabilities that ensure the smooth running of these systems.

This department ensures that all technological resources operate efficiently and effectively to support business objectives. Key responsibilities include:

• Design and operate processes and controls that ensure IT service availability, performance, and resilience are aligned with business expectations.
• Manage the 24x7 IT Operations Centre.
• Manage the Club's exploitation of the public cloud.
• Manage the complete lifecycle of the Club's IT network and the technology within our data centres.
• Provide the roadmaps, standards, and capabilities that enable our IT infrastructure to remain current (eligible for vendor support) and secure (patched and remediated against CVEs).
• Provide the Club's colleague collaboration technology suite, including desktop and laptop computers, mobile devices, collaboration tools, carrier contracts, and associated support functions.

The Job

You will:

• Change Request Evaluation: Assist in reviewing and assessing change requests for completeness and accuracy
• Documentation Management: Maintain and update change management documentation, including change logs and reports
• Stakeholder Communication: Collaborate with IT teams and stakeholders to gather information and provide updates on change requests and their status
• Change Impact Analysis: Support the analysis of potential impacts and risks associated with proposed changes
• Change Scheduling: Help coordinate change schedules to ensure that changes are implemented in a timely manner with minimal disruption
• Change Calendar and Maintenance Windows: Produce and maintain a change calendar and designated maintenance windows to standardise change processes and control associated risks
• Post-Implementation Review: Participate in post-implementation reviews to evaluate the success of changes and document lessons learned
• Process Improvement: Contribute to the continuous improvement of change management processes and practices
• Training and Support: Assist in training team members and stakeholders on change management processes and tools

About You

You should have:

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred
• ITIL Foundation Certification: ITIL v4 Foundation certification is preferred, or willingness to obtain it within the first year
• Previous experience in IT or a related field is a plus, but not required
• Basic understanding of IT systems, networks, and applications
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders
• Ability to work collaboratively in a team-oriented environment

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

CITIC CLSA provides global investors and corporate executives with insights, liquidity and capital to drive their growth strategies.

Award-winning research, an extensive Asia footprint, direct links to China and highly experienced finance professionals differentiate our innovative products and services in asset management, corporate finance, equity and debt capital markets, securities and wealth management.

As part of CITIC Securities (SSE: , SEHK: 6030), China's leading investment bank, CITIC CLSA is uniquely positioned to facilitate cross-border capital flows and connect China to the world and the world to China.

CITIC CLSA operates from 13 countries across Asia, Australia, Europe and the Americas. For further information, please visit

Position Description

The Associate Director of Operational Change Management, based in Hong Kong, reports directly to the Head of Asia Operations. This key role focuses on enhancing existing business processes, building processes for new products and managing change projects, ensuring optimal operational efficiency across all product lines, particularly within FICC and Equity Derivatives.

Key Areas of Responsibilities

• Process transformations
• Challenge and refine existing processes in alignment with industry best practices.
• Identify efficiency gaps and propose and deliver actionable solutions.
• Implement process enhancements to streamline management across operations
• Maintain and update documentation for existing products and system workflows.
• Design and analyze business process models for product launches and change initiatives.
• Collaborate with operations managers to document new process requirements.
• Work with technology teams to translate operational requirements into system improvements.
• Engage with project teams to ensure timely delivery of project tasks.
• Secure approval for process improvements from relevant operations leaders.

Requirements

• Bachelor's degree or above
• Candidates should have a minimum of 7 years of Back office / Operations experience with direct experience managing projects
• Candidates with less experience may be considered at grades corresponding to their relevant work exp.

• Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management.

• Experience in process transformation preferred. At a minimum the candidate should be able to review Ops processes and independently carry out automation of such manual tasks with an aim to streamline the Ops processes, improve process efficiency and drive process transformation.

• Knowledge of financial products used across Equity Derivatives and FICC business lines.
• Ability to multi-task across various business and department initiatives.
• Strong program / project management skills
• Control orientated and risk aware
• Proficiency in English

Who are we?
We are the IT Division of HKJC, a vibrant community of over 1,500 dedicated professionals working collaboratively across Hong Kong and Shenzhen.

Our team is a diverse mix of individuals from various backgrounds, from all across the world. We embrace our humanity, recognizing that each of us brings unique strengths and perspectives. This diversity not only enriches our work environment but also drives our innovation and creativity as we strive to achieve our collective goals.

What do we do?
We design, build, and operate the technology that powers the Club. Our primary focus is on delivering the service that supports our hospitality, racing and wagering operations, to ensure that our customers and members enjoy exceptional experiences.

We also deliver the changes necessary to drive business growth through new products and services. And, we are committed to safeguarding the Club by protecting it from external threats, providing a secure and resilient technological environment.

The Department
The IT Change Department is crucial for ensuring the successful delivery of all IT change initiatives, whether using agile or waterfall methodologies. It is supported by a robust IT Change Management Office (CMO), which oversees the entire process to ensure efficiency and effectiveness. Key responsibilities of the IT change department:

• Change Initiative Delivery
• Change Management Office
• Quality Assurance
• Release Management
• Portfolio Management
• PDLC Governance

The Job
You will:

• Lead the end-to-end planning, scoping, scheduling, and coordination of software releases across multiple value streams, tribes, projects and platforms, managing and communicating release plans, dependencies, risks, and conflicts across multiple value streams, projects and programmes
• Lead the identification of release dependency management by identifying and addressing interdependencies between value streams, tribes, projects, programmes and business areas to ensure technical, functional, and business readiness before deployment
• Conduct release risk management by proactively mitigating potential issues, aligning stakeholders on contingency plans, and establishing rollback strategies for IT Change releases
• Create and maintain alignment to the aggregated release deployment schedule, and coordinate with development teams, QA, IT operations, and business stakeholders to ensure successful releases, enhancing cross-team collaboration and communication to optimise alignment between development, operations, and business teams
• Optimise the efficiency and effectiveness of release packages, maintaining risk and quality standards whilst iterating towards smaller release windows in conjunction with the IT Service Excellence team
• Responsible for maintaining stability and efficiency across release deployment activities through post-deployment verification, sign off and hand over, including coordination of deployment sequence, monitoring of deployment progress, immediate issue resolution and controlled management of rollback procedures if needed
• Establish, maintain and enhance release management processes and governance to support IT Change and lead the controlled transition of IT Change releases from traditional "Big Bang" release cycles to more agile release patterns
• Drive the deployment of release automation tools and practices to improve efficiency and reliability, working with the IT CTO and Quality Assurance to increase productivity across the development team
• Role model a culture of quality and continuous improvement for Release Management, establishing measures and metrics to monitor overall release effectiveness, working to improve release predictability and transparency
• Balance the demands of increasing release frequency with the need to maintain a high level of release quality
• This role will work closely with IT Operations and Service Excellence team members to ensure releases meet production acceptance criteria and non-functional reliability requirements are included in early change planning

About You
You should have:

• University degree in Computer Science, engineering or related discipline
• Experience with both traditional ITIL-based and agile release methodologies
• Understanding of DevSecOps practices and principles
• Experience leading teams through agile transformation
• An experienced IT Release manager with 5+ years of IT release management leadership
• Proven stakeholder management and communication skills, up to and including Executive level

Terms of Employment
The level of appointment will be commensurate with qualification and experience.

How To Apply
Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to:

Fax:

Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Key Responsibilities:

• Gather, analyse and document business requirements for system and process enhancements
• Translate business needs into functional specifications
• Support testing, training, deployment, and post-implementation review
• Provide production support and ensure system stability
• Maintain clear communication and alignment between users and vendors
• Ensure proper documentation and compliance with IT governance and security policies
• Assist in quality assurance and promote continuous improvement
• Undertake special projects as assigned

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or related discipline
• Minimum 2 years of experience in business analysis or project coordination, ideally in business transformation or enterprise systems
• Strong understanding of SDLC, software delivery methodologies (e.g., Waterfall, Agile, DevOps), and quality management
• Familiarity with enterprise system integration, change management, and business transformation principles
• Knowledge of General Insurance is a strong advantage
• Proactive team player with strong analytical, problem-solving, and communication skills
• Able to manage multiple priorities independently with good time management
• Proficient in English; Cantonese or Mandarin is a plus

What You'll Do  :

The successful candidate will participate in project teams, working with clients on the execution of various engagements and also assist with ongoing business development activity.

As such, key activities include:

• Company financial analysis (knowledge of and experience in P&L, Balance Sheet and Cash Flow assessments preferred)
• Market analysis
• Operational analysis (e.g. OEE assessment, FTE benchmark)
• Business plan development
• Identification of upside / downside potentials
• Financial/operational Excel modelling
• Strategy formulation
• Private equity due diligence reports
• Improvement concept development and implementation support
• Presentation writing
• Participation in client/internal meetings (regular and extensive travel requirement)
• Lead client project and delivery

How You'll Grow  :

The role will allow you flexibility to put in place your own framework for success and to work collaboratively with the wider team to support the exciting growth in the FTI Corporate Finance practice. The role is by its nature, flexible allowing for the expansion of opportunities or responsibilities outside of the areas set out above into other matters that you feel can contribute to the broader remit to enhance our technical compliance and operational leanness. There is also the opportunity to interact with industry bodies and networks and / or develop thought leadership. Given the focus on technical excellence, the role will demand that you remain keen to learn and full support will be given to any third-party training or coaching required to assist with the role.

Basic Qualifications & Experience  :

• University degree level (or equivalent), preferably in a numerical discipline or that has a numerical element, or any business related concentrations
• MBA would be an absolute advantage
• Demonstrable consulting experience is preferred. Ideally from notable consultancy i.e. MBB, ADL, Kearney, RB etc.
• Demonstrable industry experience (e.g. manufacturing, automotive, consumer goods, healthcare, transportation and logistics) and solid experience working with PE
• Ability to demonstrate deliverable results across multiple functions in the following focus areas: Transactions; Operations; Business plan review/development; Performance improvement, ideally in turnaround situations, including diagnosis; Strategy; Senior management and PE relationships

Who We Are
FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you'll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Segment
In Business Transformation at FTI Consulting, we focus on our clients' strategic, operational, financial and capital needs by addressing the full spectrum of financial and transactional challenges faced by corporations, boards, private equity sponsors, creditor constituencies and other stakeholders. Our services include pre-deal commercial and operations due diligence, post-merger integration, business plan development, restructuring and performance improvement including interim management. Our demanding customer base relies on small and senior teams.

What You'll Do
The successful candidate will participate in project teams, working with clients on the execution of various engagements and also assist with ongoing business development activity.

As Such, Key Activities Include

• Company financial analysis (knowledge of and experience in P&L, Balance Sheet and Cash Flow assessments preferred)
• Market analysis
• Operational analysis (e.g. OEE assessment, FTE benchmark)
• Business plan development
• Identification of upside / downside potentials
• Financial/operational Excel modelling
• Strategy formulation
• Private equity due diligence reports
• Improvement concept development and implementation support
• Presentation writing
• Participation in client/internal meetings (regular and extensive travel requirement)
• Lead client project and delivery

How You'll Grow
The role will allow you flexibility to put in place your own framework for success and to work collaboratively with the wider team to support the exciting growth in the FTI Corporate Finance practice. The role is by its nature, flexible allowing for the expansion of opportunities or responsibilities outside of the areas set out above into other matters that you feel can contribute to the broader remit to enhance our technical compliance and operational leanness.There is also the opportunity to interact with industry bodies and networks and / or develop thought leadership. Given the focus on technical excellence, the role will demand that you remain keen to learn and full support will be given to any third-party training or coaching required to assist with the role.

Basic Qualifications & Experience

• University degree level (or equivalent), preferably in a numerical discipline or that has a numerical element, or any business related concentrations
• MBA would be an absolute advantage
• Demonstrable consulting experience is preferred. Ideally from notable consultancy i.e. MBB, ADL, Kearney, RB etc.
• Demonstrableindustry experience (e.g. manufacturing, automotive, consumer goods, healthcare,transportationandlogistics)and solid experience working with PE
• Ability todemonstratedeliverable results across multiple functions in the following focusareas:Transactions;Operations; Business plan review/development; Performance improvement, ideally in turnaround situations, including diagnosis; Strategy; Senior management and PE relationships

We are looking for a skilled Business Transformation Manager / Business PMO to lead strategic transformation initiatives. You will oversee project planning, governance, business architecture design, operating model implementation, and risk management while driving innovation and process improvement across the organization.

Key Responsibilities:

• Project Planning & Scheduling: Define objectives, scope, workstreams, milestones, and integrated timelines with change control mechanisms.
• Governance & Organization: Establish governance frameworks, roles, responsibilities, and facilitate regular meetings for collaboration.
• Business Architecture Design: Analyze current processes and benchmarks to create future-ready blueprints addressing people, systems, data, and processes.
• Operating Model Implementation: Develop target models aligned with blueprints; identify opportunities for automation and AI applications.
• Solution Design & Delivery: Gather requirements, evaluate options, define deliverables/use cases (e.g., Customer Experience Journeys), and implement change management frameworks.
• Risk Management: Track risks/issues/actions using tools; maintain risk registers and support audit evaluations.
• Status Monitoring & Reporting: Monitor progress using standardized templates/tools; present updates and mitigation strategies to stakeholders.

About You:

• Bachelor's degree in Business, IT, or related disciplines required; advanced degrees preferred.
• Minimum 6 years of experience in leading enterprise project in IT Service, Enterprise company or Financial industries as a PMO / business transformation lead.
• Strong organizational, analytical, planning, and communication skills essential.
• Professional certifications in PMP or Six Sigma preferred
• Experience in digital transformation involving Web/Mobile App/Cloud-based solutions is a plus.
• Proficiency in MS Excel, PowerPoint, Project; understanding of AI tools for project management is an added advantage.
• Good command in Cantonese , Mandarin and English

Desired Skills and Experience
* Bachelor's degree in Business, IT, or related disciplines required; advanced degrees preferred.

* Minimum 6 years of experience leading sizable projects in service, hi-tech, or financial industries as a PMO or transformation lead.

* Strong organizational, analytical, planning, and communication skills essential.

* Familiarity with Mainland China business operations is highly desirable; knowledge of HKJC internal processes is advantageous but not mandatory.

* Professional certifications in PMP or Six Sigma preferred; experience in digital transformation involving Web/Mobile App/Cloud-based solutions is a plus.

* Proficiency in MS Excel, PowerPoint, Project; understanding of AI tools for project management is an added advantage.

We are looking for a skilled Business Transformation Manager / Business PMO to lead strategic transformation initiatives. You will oversee project planning, governance, business architecture design, operating model implementation, and risk management while driving innovation and process improvement across the organization.

Key Responsibilities:

• Project Planning & Scheduling: Define objectives, scope, workstreams, milestones, and integrated timelines with change control mechanisms.
• Governance & Organization: Establish governance frameworks, roles, responsibilities, and facilitate regular meetings for collaboration.
• Business Architecture Design: Analyze current processes and benchmarks to create future-ready blueprints addressing people, systems, data, and processes.
• Operating Model Implementation: Develop target models aligned with blueprints; identify opportunities for automation and AI applications.
• Solution Design & Delivery: Gather requirements, evaluate options, define deliverables/use cases (e.g., Customer Experience Journeys), and implement change management frameworks.
• Risk Management: Track risks/issues/actions using tools; maintain risk registers and support audit evaluations.
• Status Monitoring & Reporting: Monitor progress using standardized templates/tools; present updates and mitigation strategies to stakeholders.

About You:

• Bachelor's degree in Business, IT, or related disciplines required; advanced degrees preferred.
• Minimum 6 years of experience in leading enterprise project in IT Service, Enterprise company or Financial industries as a PMO / business transformation lead.
• Strong organizational, analytical, planning, and communication skills essential.
• Professional certifications in PMP or Six Sigma preferred
• Experience in digital transformation involving Web/Mobile App/Cloud-based solutions is a plus.
• Proficiency in MS Excel, PowerPoint, Project; understanding of AI tools for project management is an added advantage.
• Good command in Cantonese , Mandarin and English