What Channel Partnerships Jobs are in Hong Kong?

Reporting directly to the VP, Partnership Distribution, the Director, Partnership Distribution, Asia will partner with the regional and local country leadership teams to enable the delivery of bancassurance financial and non-financial performance targets, seek and/or support new partner business development opportunities, recommend and implement strategic initiatives to accelerate partnership results, analyse financial and operational data to track performance, facilitate reporting and decision making.
The successful candidate will be required to operate with dexterity, demonstrating strong focus in driving outcomes as well as being flexible and willing to play an active, behind-the-scenes role. This role offers first-hand experience in working with senior leaders across multiple functions while driving - performance through transformation initiatives. Successful candidate must be able to excel under pressure and are eager to learn, contribute and grow.
**Position Responsibilities:**
Partner with the respective regional and local country leadership teams to develop a framework and drive a connected approach to deliver growth and transformation. Collaborate with regional, local executives and cross function teams to ensure delivery of strategic initiatives, financial and non-financial results, management of the in-force blocks of businesses, as well as maximising synergies across partnerships.
Strategy implementation and business transformation
- Recommend and implement strategic initiatives to accelerate partnership results.
- Formulate and implementing product propositions strategies, sales and marketing plan, process and platform initiatives to support partnership penetrations and channel management.
- Enable the development and implementation of the strategic planning process to achieve our bold ambition and partner with key stakeholders to define strategic initiatives and implementation roadmap for each local country.
- Prepare the strategy deliverables and presentations for each business unit with inputs and content from local teams; link up local country strategic initiatives with the financial plan and seek alignment across key functions in the region.
- Monitor industry developments, trends, market intelligence, perform benchmarking analysis and peer comparison. analyse customer behavior to maintain our competitiveness in the market.
- Support ad-hoc special projects to support partnership growth.
Performance and business management
- Partner with markets on specific performance improvement areas by providing project management, analytical support & leadership to performance improvement SWAT teams with the outcome being plan achievement and/or exceeding plan target.
- Coordinate with bank partners and internal departments, including Operation in streamlining processes and Risk and Compliance in ensuring adherence of relevant policies and guidelines.
- Analyse financial and operational data to perform variance analysis with plans and forecasts on regular basis to identify trends, issues and make recommendation for improvements.
- Coordinate monthly EM segment and BUs business review meetings to ensure financial and non-financial performance, key issues and progress of strategic initiatives are discussed and executed / resolved and manage follow up actions.
- Drive and manage ad-hoc/special projects and/or requests.
Portfolio and in-force management
- Partner with regional and senior country leadership teams to review and manage the in-force block of businesses actively and proactively.
- Establish appropriate management reporting, leveraging existing processes and information to the extent possible, to provide information on the various in force financial health measures.
- Develop clearly defined KPIs and review process of each initiative to enhance engagement and ownership to drive performance.
**Required Qualifications:**
Skills and Competencies
- Strong business acumen, customer and market focus; proven strategic thinking and execution skills
- Strong financial/data analysis with good understanding of the nuances of insurance accounting and actuarial data and analysis.
- Proactive and operative with a sense of urgency: has initiative and drive to take ownership of tasks. Not be afraid to ask questions when in doubt and ability to drive things to completion quickly and effectively.
- Change management/ambiguity: ability to work in a fast-paced environment with incomplete information but continue to push tasks through based on known information, common sense and asking the right questions.
- Detail oriented: important to pay extra attention to detail to ensure the highest quality of work is submitted to senior management for their review.
- Research, analysis and problem-solving strong problem-solving abilities by identifying issues, taking a logical approach to finding an answer based on research and sound analysis.
- Project management: ability to drive projects to execution by developing deliverables timelines and effectively managing stakeholders.
- Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner
- PowerPoint, Word and Excel: expert skills on PowerPoint with the ability to tell a story and sell a message. Can analyze large quantities of data, generate charts in Excel.
- Flexibility and cultural awareness: willingness and flexibility to travel. Culturally sensitive to work with people of diverse backgrounds in Asia.
Qualifications
- Bachelor's degree or above
- At least 10 years relevant experiences in distribution / actuarial / product development / product pricing / strategy / finance in the life insurance industry.
- Self-motivated, independent with minimal supervision and excellent interpersonal skills.
- Execution focused with a keen problem-solving mindset.
- Proven track record to demonstrate strong ability to connect well with peers and interact very successfully with senior business stakeholders and regional functions as required.
- Broad Asian network and Asia experience preferred.
- Excellent verbal and written communication skills in English, an additional Asian language an advantage.
**_When you join our team:_**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。
**Working Arrangement**
ハイブリッド勤務

Channel Sales Officer (Mortgage) - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 10 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Retail Distribution - Mortgage Relationship Management** **RBW**
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.
Should you join our Mortgage Relation Management, you will work closely with our professional, innovative and committed staff to develop and enhance mortgage loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high calibre professional to join our department as **Channel Sales Officer** , reporting to Channel Sales Manager.
**Principal responsibilities**
+ Acquire and promote mortgage loan business including mortgage loans and secured overdraft products through the Bank's direct banking business channels, including e-channel and phone banking channel
+ Assist in providing mortgage fulfilment service to branches
+ Work closely with various functional departments, including credit control and mortgage operations to ensure mortgage applications are approved and completed according to the relevant credit and risks control policies
+ Participate in the selling and promoting of mortgage and secured loans products, as well as cross-selling other financial products and services to our customers through the Bank's distribution channels
**Requirements**
+ University degree in Business Administration / Finance or a related discipline
+ Pass in the Insurance Intermediaries Qualifying Examinations (Paper 1, 2 and 3)
+ Minimum of one year's retail banking experience
+ Strong sales and service orientation, with outgoing personality and good communication skills
+ Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
+ Have an aptitude for the Bank's credit, risk and customer on-boarding policies
+ Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ( .
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

Team Lead, Insurance Broker Channel Operations - Hang Seng Insurance - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Insurance
Closing Date: Office Worker
Date: 9 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Insurance**
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
**Principal Responsibilities**
+ Report to the Head of Brokerage Channel to support the business development of brokerage channel business of Hang Seng Insurance Company
+ Support the channel strategies and business initiatives to strengthen channel capabilities to achieve the sales target
+ Implement and support the marketing activities, product launch and provide distribution support for the channel
+ Maintain good relationship and effective communication with key stakeholders, including Case Management, Underwriting, Operation, Finance, Product and Actuarial to drive various initiatives and meet the agreed business goals
+ Liaise with business partners and internal operations to facilitate the end to end process of new business from applications to issue of policy
+ Understand the latest market trend and development in market, act timely to the market change/ crisis so as to protect bank image and improve customers experience
Requirements:
+ University degree in Business or related discipline
+ Minimum of 5 years' working experience preferable in the high-net worth segment, private banking / or insurance company
+ Possess strong commercial thinking and business acumen
+ A team player, enthusiastic in driving and implementing projects, in addition to taking independent initiatives to achieve the required results
+ Ability to work independently and meet tight deadlines without compromising quality
+ Strong communication skills, particularly relating to business considerations
+ Strong problem solving skills for wide range of problems
+ Good command of spoken and written English and proficiency of Putonghua is an advantage
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Senior Enterprise & Partnership Sales Manager
**What does a successful Senior Enterprise Sales Manager do at Fiserv?**
As part of the APAC Digital Commerce team, you are responsible for driving new sales, profitability and growing the revenue, while collaborating with the broader leadership team as vital to ensure the success of overall business unit. Primary focus will be developing and expanding the business line(s) sales, product penetration and focused strategy, all within the context of the broader teams strategy and goals.
**What you will do:**
+ Act as a hunter to define the top global/ regional/Omni-channel merchants within APAC and build the relationship with the reference team to promote and influence the adoption of Fiserv solutions
+ Assist in managing alliances/partnerships clients and the retention, growth and customer satisfaction of accounts.
+ Works toward mutual goals and objectives to build awareness and support of overall strategic benefits of the alliance.
+ Incumbents will hold new sales responsibilities.
+ Alliances/partnerships/Enterprise may be established between Fiserv and third party sales organizations such as ISOs, Agents, Agent Banks, Value Added Resellers (VARs), Third Party Resellers, and others.
**What you will need to have:**
+ 8-10 years' experience in Sales and Partnership management with strong consultative and strategic sales support skill sets.
+ Experience with Terminal certification, Retail ISO and PayFac is highly preferred
+ Relevant experience gained within a product sales / relationship role in supporting major banking, finance & technology partners are desirable.
+ Entrepreneurial and innovative, with the desire and capability to identify opportunities and develop new or alternative propositions for clients.
+ Highly self-motivated and results driven while being open to assume responsibilities by stepping up.
+ Excellent team player to facilitate close partnering with local and regional teams.
+ Demonstrated strong problem solving and analytical skills.
+ Strong interpersonal communication skills and thrive with engaging all levels of stakeholders.
+ Passion to learn new skills and ability to gain an understanding quickly.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

CMB Insurance Channel Manager - Hang Seng Insurance - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Insurance
Closing Date: Hybrid Worker
Date: 24 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Insurance**
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
**Principal Responsibilities**
+ Act as a key contact point for CMB Insurance Sales team to facilitate CMB's Life/ General/ Medical insurance sales, closely monitor the sales performance of CMB channels and initiate follow-up action in order to meet the business target
+ Develop master plan to devise the business support requirements and leverage on internal and external connections to deliver effective and specialized insurance support so as to facilitate CMB channel to achieve the insurance AOP targets
+ Maintain close and effective working relationships with sales channels, and co-ordinate professional services that satisfy the business needs of frontline staff
+ Formulate, review and refine selling process framework to ensure sales quality and pursue the best practices
+ Collaborate with relevant parties to develop training courses/ activities to enhance professionalism and quality of the sales force, establish monitoring mechanism to oversee the business performance of CMB channel
+ Facilitate the sales force of responsible channels to comply with all relevant internal guidelines and external regulatory requirements on insurance selling activities and practice
+ Co-ordinate with channels to accomplish the insurance AOP targets and corresponding KPIs
+ Monitor sales performance by channel and by product, based on KPIs and report to management
**Requirements**
+ University degree preferably in Business Administration, Marketing, Economics, Insurance or related discipline
+ Minimum of 5 years' working experience in the banking and/or insurance company, preferably with client facing or public speaker experience
+ Strong presentation, interpersonal and communication skills
+ Able to work independently and exercise discretion and judgment in driving through projects
+ Self-motivated, able to work effectively and remain positive under pressure
+ Customer centric mindset with ability in managing complex interactions effectively
+ Committed to improve oneself with ability in embracing change, overcoming challenges, seeing effort as a path to mastery, learning from criticism and finding lessons in the success of others
+ Proficiency in both English and Chinese
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

Team Lead, Business Development , Broker Channel - Hang Seng Insurance - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Insurance
Closing Date: Office Worker
Date: 22 Jul 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
**Insurance**
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank's retail and commercial network, with a dedicated team of professionals in place.
**Principal responsibilities**
+ Lead and coach a team of Business Development Managers to deliver broker channel business goals and activity KPIs.
+ Manage and grow relationships with key/strategic brokers
+ Execute broker sales/marketing initiatives and provide market and competitor insights to stakeholders.
+ Oversee broker support on enquiries and application processing; handle escalations and improve service quality.
+ Deliver ongoing broker training (product, positioning, objection handling, sales process).
+ Ensure full compliance with regulatory requirements and internal guidelines; maintain strong governance and controls.
+ Support ad hoc projects as assigned.
**Requirements**
+ University degree in Business or related discipline.
+ 8+ years' relevant experience (insurance distribution/broker management preferred); HNW/private banking exposure an advantage.
+ Proven leadership/coaching capability with strong commercial acumen.
+ Strong communication, stakeholder management, and problem-solving skills.
+ Able to work independently under tight deadlines without compromising quality.
+ Putonghua is an advantage.
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 5 Jul 2026
**Job description**
**GCB 7**
**Some careers open more doors than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Retail Banking and Wealth (RBW) Hong Kong** helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a **Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.**
**In this role you will:**
+ Handle inbound calls and provide high-quality service to Top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfaction
+ Interpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutions
+ Achieve individual performance expectation, develop your career with a clear progression path
+ Benefit from extensive training, learning opportunities, support from your peers and managers and exposure to a wide variety of financial products, services and technologies
**To be successful you will need:**
+ Higher Diploma or above
+ Fluency in Cantonese, English and Mandarin and ability to read and write in Chinese and English
+ Strong written communication skills in local language and English with good use of grammar and vocabulary to effectively service customers
+ Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese
+ Candidates should be computer literate and capable of using and navigating through multiple computer systems and applications
+ Banking experience is not essential. We will provide comprehensive training to help you progress in your career and gain your professional licensing qualifications
+ Candidate with customer service experience, and a license holder of HKSI 1,7,8 or IIQE 1, 2, 3, will be considered for a Senior Wealth & Personal Banking Executive role
+ Fresh graduates are welcome
\#CCRC2026
\#DISTRIBUTION2026
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

Head of Innovation and Digital Partnerships, HASE and HK
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 15 Jul 2026
**Job description**
**Some careers open more doors than others.**
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people's money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.
We are currently seeking a high calibre professional to join our team as a **Head of Innovation and Digital Partnerships, HASE and HK** **.**
**Ready to build strategic innovation and digital partnerships across HASE and HK?**
**Why HSBC**
HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world's most trusted bank globally, putting customers at the heart of everything we do
**The Role**
As Head of Innovation and Digital Partnerships, HASE and HK you'll build and scale a high-impact innovation pipeline for HSBC in Hong Kong across all HK entities and brands including Hang Seng Bank. As part of a global team and the Hong Kong CIO leadership team, this role shapes and delivers the local innovation and partnership agenda that supports the Hong Kong technology strategy. The focus is on strategic ecosystem and AI partnerships that convert external collaboration into measurable customer value, efficiency and growth. You'll own relationships with key innovation stakeholders in Hong Kong and represent the Hong Kong business in our Group-wide innovation agenda. Success means a governed pipeline of co-creation opportunities that moves from identification to pilots to scale, with outcomes that matter.
**What you'll be doing**
+ Define and execute Hong Kong innovation ecosystem partnerships with stakeholders including HKSTP, HKUST, Cyberport and the HKMA Fintech Facilitation Office
+ Own senior external relationships and convert partnership commitments into a measurable co-creation pipeline delivering customer value, efficiency and growth
+ Represent Hong Kong in the Group AI Partnerships workstream and build a focused local AI partner innovation portfolio from idea through pilot delivery and scale
+ Maximise value from Big Tech and other AI partnerships including Chinese partners for the Hong Kong business
+ Coordinate end-to-end HSBC Hong Kong and Hang Seng Bank participation at Hong Kong FinTech Week and other innovation events to deliver tangible outcomes
+ Design and run innovation challenges that mobilise internal teams and external ecosystem players to ideate, validate and commercialise solutions
+ Act as an ambassador across conferences and external events translating market and regulatory developments into clear business value for senior stakeholders
+ Progress proven Hong Kong innovations into scalable deployments by aligning Group stakeholders, embedding solutions into delivery roadmaps and enabling replication across markets
**What we're looking for**
+ Proven experience shaping and executing innovation strategies within a large organisation
+ Substantial experience building and governing external partnerships that deliver measurable business outcomes
+ Hands-on experience taking innovations from opportunity identification through MVP or pilot to scaled deployment
+ Experience working with emerging technologies and AI partnerships including engagement with major technology providers
+ Ability to mobilise cross-functional stakeholders across business, technology and external partners through workshops, sprints, hackathons or similar forums
+ Experience establishing and sustaining innovation culture initiatives such as innovation challenges, showcases, industry days or external FinTech engagements
+ Experience interpreting market and regulatory developments and communicating their impact to senior stakeholders
+ Strong communication in senior internal and external settings, with the ability to navigate complex negotiations with material business impact
**Scaling Partnerships and Innovation**
This role offers a clear platform to turn external collaboration into outcomes for customers and the business across HASE and Hong Kong. You'll build strategic partnerships across the innovation ecosystem and AI landscape, then translate opportunities into pilots that can scale. The work connects local market priorities with Group innovation agendas and creates visible impact through flagship industry engagement. If you'd like to help shape how HSBC and Hang Seng Bank partner, innovate and scale proven solutions, we'd like to hear from you.
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited

Personal Banking Executive (Business Relationship), Premier - Contact Centre and Remote Channel
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Call Centre
Closing Date: Hybrid Worker
Date: 5 Jul 2026
**Job description**
**GCB 7**
**Some careers open more doors than others.**
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**Retail Banking and Wealth (RBW) Hong Kong** helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.
We are currently seeking a high calibre professional to join our team as a **Personal Banking Executive (Business Relationship), Premier Relationship - Contact Centre and Remote Channel.**
**Principal Responsibilities**
+ Proactively perform outbound warm calls to selected customers and handle inbound calls as and when required
+ Understand customer needs and recommend appropriate financial solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
+ Provide comprehensive and professional banking services, ensuring compliance with regulatory requirements and Quality Assurance standards
+ Support the Bank's initiatives as and when necessary
**Qualifications**
+ Higher Diploma or above
+ Ability to provide excellent customer service over the phone and be a good problem solver
+ Good verbal communications skills in Cantonese, English and Mandarin
+ Flexibility to work on a rotating shift covering days, nights, weekends and public holidays with a five-day working week
+ No banking experience is required as training will be provided
+ Applicants with prior customer service experience, and holding either an investment (HKSI 1,7,8) or insurance license (IIQE 1, 2, 3) , will be considered for a Senior Wealth & Personal Banking Executive role
\#CCRC2026
\#DISTRIBUTION2026
**You'll achieve more at HSBC.**
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