19 Claims Adjusting jobs in Hong Kong

Launch your career in the dynamic world of insurance with comprehensive training and professional development This exciting entry-level opportunity offers candidates the chance to build expertise in claims handling and loss adjusting while working with diverse general insurance products. You'll develop critical investigative and analytical skills in a supportive environment that values continuous learning and professional growth in Hong Kong's thriving insurance sector.

• Process Claims: Provide comprehensive claim handling and adjusting services across various general insurance products, ensuring accurate assessment and timely resolution of client claims.
• Conduct Field Investigations: Carry out thorough on-site evaluations to gather evidence, assess damages, and verify claim details, developing practical skills in investigation and documentation.
• Interview and Document: Engage with claimants, witnesses, and relevant parties to collect detailed statements and compile comprehensive case documentation for accurate claim assessment.
• Research Precedents: Examine legal and procedural precedents to ensure consistent and compliant claim handling practices while building deep knowledge of insurance principles and regulations.
• Write Professional Reports: Prepare detailed, well-structured reports that clearly communicate findings, recommendations, and claim assessments to support decision-making processes.
• Develop Professionally: Engage in ongoing training programs and self-study initiatives while working toward professional examinations that advance your expertise in loss adjusting practice.

• University Graduates: Candidates from all disciplines, demonstrating strong academic foundation and analytical thinking capabilities essential for complex claim assessment work.
• Trilingual Communicators: Fluent communication skills in English, Cantonese, and Mandarin to effectively interact with clients and manage cases across Hong Kong's diverse community.
• Self-Motivated Individuals: Hardworking and driven professionals who demonstrate initiative and commitment to excellence in their responsibilities and client service delivery.
• Eager Learners: Individuals with a strong desire to acquire new skills through engaging self-study and continuous professional development, showing commitment to becoming an expert in insurance and loss adjusting.
• Career-Oriented Professionals: Dedicated individuals looking to develop a long-term professional career in loss adjusting practice, with willingness to pursue and successfully complete relevant professional examinations.
• Open to All Experience Levels: Candidates with no prior experience are welcomed to apply, as comprehensive training and mentorship programs are provided to develop industry expertise from the ground up.

Our client offers an attractive remuneration package and other benefits, such as:

• 5-day work week schedule
• Medical and travel allowances
• Generous performance bonus scheme
• Full reimbursement for successful completion of professional examinations
• Health insurance coverage and transportation allowances
• Mobile allowance and travel expense claims
• Internal training programs and education allowances
• Comprehensive training in specialized areas including field investigations, statement taking, precedent examination, and professional report writing

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us

We welcome applications from all candidates who are passionate about building a rewarding career in insurance and making a positive impact through professional claims management.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Refer A Candidate and Earn $2,000)

Requirements:

• Associate degree or above, preferably with formal education or training in insurance
• 3-5 years' relevant experience in general insurance or related field
• Proven proficiency in written and spoken English and Chinese
• Good communication & negotiation skills
• Familiar with PC software e.g. MS Word, Excel, PowerPoint & Chinese Word Processing

Responsibilities:

• Handle general insurance claims (including Employee's Compensation, Public Liability and Property Damage claims)
• Verify and request claims documents, review policy liability, update system, liaise with insured, brokers and professionals including loss adjusters, negotiate settlement with claimants, prepare payments, etc.
• Perform other duties as assigned by supervisors

(Candidates with less experience will be considered for a more junior position.)

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by clicking "Apply Now".

For further information, please visit our company website: 

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only.  Applicants not hearing from us within 3 months may consider their applications unsuccessful.  All personal data collected will be destroyed within 24 months.

Requirements:

• Associate degree or above, preferably with formal education or training in insurance
• 3-5 years' relevant experience in general insurance or related field
• Proven proficiency in written and spoken English and Chinese
• Good communication & negotiation skills
• Familiar with PC software e.g. MS Word, Excel, PowerPoint & Chinese Word Processing

Responsibilities:

• Handle general insurance claims (including Employee's Compensation, Public Liability and Property Damage claims)
• Verify and request claims documents, review policy liability, update system, liaise with insured, brokers and professionals including loss adjusters, negotiate settlement with claimants, prepare payments, etc.
• Perform other duties as assigned by supervisors

(Candidates with less experience will be considered for a more junior position.)

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by clicking "Apply Now".

For further information, please visit our company website: 

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only.  Applicants not hearing from us within 3 months may consider their applications unsuccessful.  All personal data collected will be destroyed within 24 months.

Responsibilities

• Supervise and guide claims teams to maintain high standards in processing, communication, and service recovery.

- Address inquiries and resolve complaints from customers, distribution channels, internal departments, and insurance regulatory bodies; propose actionable improvements.

• Evaluate and approve claims fairly, offering flexible alternatives and maintaining transparent communication with distribution channels.

• Monitor productivity, quality, and efficiency of HK Operations through performance logs, audit findings, and management reports.

• Collaborate with auditors and reinsurers; participate in strategic projects to meet evolving business needs.

Requirement:

• Bachelor's degree or equivalent experience

• 5–8 years of relevant experience, or an equivalent combination of education and experience.

• Knowledge of life insurance claims processes

• FLMI and ALHC certifications preferred.

• Excellent communication and problem-solving abilities.

If you are interested in this position, please send your updated resume with details of work experience and contact number to us by clicking "APPLY NOW". OR you might contact Ella Chow at for further discussion.

Responsibilities:

• Assess and approve new group claims/complaint case/complicated case within authority and manage customer expectation by offering flexible solution.
• Prepare regular management and business reports of Claims Department.
• Assist Department Head to supervise the project team and lead the team to achieve the KPI and help driving initiatives to uplift operations efficiency and customer experience.
• Provide regular training and support to enhance professional knowledge and standard of subordinate and agency.
• Lead and coordinate BAU system enhancement activities to meet business priorities.
• Accountable for conducting business data analysis, preparing and gathering user requirements, defining project scope and reviewing functional specifications to ensure alignment with business objectives.
• Coordinate and assist in UAT activities such as preparation of test plan, test cases, pre-UAT quality check, monitoring of bug fixing, retest progress, UAT reports and post implementation monitoring.
• Work effectively and efficiently with cross-functional departments and external parties to ensure projects are delivered on time, within budget and aligned with company strategy.

Requirements:

• Bachelor degree holders in Insurance, medical, management or related disciplines.
• Holder of FLMI or ICA qualification is preferred.
• Minimum 8 years of claims experience in Life Insurance Industry with at least 3 years in management level.
• Proficient in written and spoken English and Chinese. Fluency in Putonghua is definitely an advantage.
• Highly organized self-starter, capable to lead multiple projects to meet tight deadlines and work in a fast paced environment.
• Excellent analytical, problem solving and decision making skills.
• Candidates with less experience will be considered for Assistant Claims Manager.

Job Objective

Key insurance and claims contact for local SMC. Executes on day-to-day administration and management activities in respect of all insurance and claims issues in a timely and effective manner. Trains the fleet teams and provides support to the management of local SMC. Reports functionally to the Group Insurance and Claims Manager. Ensure that SMC clients' interests are protected at all times, and any claims are best resolved and promptly reimbursed.

Requirements

Education & Qualifications:

• Degree in marine-related fields.

Work Experience:

• Two years work experience would be an additional advantage

Job-Specific Skills:

• Good understanding of marine insurance industry and P&I/H&M Rules.
• Analytical thinking
• Able to work independently, under pressure and meet tight deadlines
• Good interpersonal and communication skills
• Very good negotiation abilities
• Good people management skills, team player
• Good time management and organisational skills
• Fluency in English and computer literate

(Candidate with more experience will be considered for the position of Officer / Senior Officer)

We offer a competitive remuneration package to the right candidate. Interested candidates, please send your CV and application letter to HR Department, Bernhard Schulte Shipmanagement (Hong Kong) Limited Partnership, 26/F K Wah Center, 191 Java Road, North Point, Hong Kong, or apply through the "Apply Now" function. Personal data collected will be used for recruitment purposes only and treated in accordance with the Personal Data (Privacy) Ordinance.

Overview

Project management and enhancement position; life insurance related background is essential.

This is a reputable insurance company with significant presence in China. They are well-known for their stability and long term career development platform.

• As a Claims Manager, your main responsibilities will include: Evaluate and approve individual claims, complaints, and complex cases within delegated authority, while managing customer expectations through flexible solutions.
• Prepare regular management and business reports for the Claims Department.
• Conduct data analysis, gather user requirements, define project scope, and review functional specifications to ensure alignment with business goals.
• Support the Department Head to drive initiatives to enhance operational efficiency and customer experience.
• Lead and coordinate system enhancements and e-platform initiatives to meet business priorities.
• Deliver ongoing training and support to improve the professional standards and knowledge of both internal staff and agency partners.
• Handle UAT activities including test planning, case preparation, quality checks, bug tracking, retesting, reporting, and post-implementation monitoring.
• Collaborate with internal departments and external stakeholders to ensure timely, budget-conscious project delivery.

• Bachelor's degree in Insurance, management, business administration or related fields.
• At least 10 years of experience in claims or project roles within the Life Insurance industry.
• Proficient in written and spoken English and Chinese; fluency in Putonghua is a huge advantage.
• Highly organized, self-motivated, and capable of managing multiple projects under tight deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• FLMI or ICA certification is an advantage.

• Competitive remuneration package
• Medical insurance
• Opportunity to managing projects
• Performance bonus

Ivonka Fung

Quote job ref: JN-

• Mid-Senior level

• Full-time

• Finance and Consulting

• Insurance, Financial Services, and Capital Markets

Project management and enhancement position; life insurance related background is essential.

This is a reputable insurance company with significant presence in China. They are well-known for their stability and long term career development platform.

• As a Claims Manager, your main responsibilities will include: Evaluate and approve individual claims, complaints, and complex cases within delegated authority, while managing customer expectations through flexible solutions.
• Prepare regular management and business reports for the Claims Department.
• Conduct data analysis, gather user requirements, define project scope, and review functional specifications to ensure alignment with business goals.
• Support the Department Head to drive initiatives to enhance operational efficiency and customer experience.
• Lead and coordinate system enhancements and e-platform initiatives to meet business priorities.
• Deliver ongoing training and support to improve the professional standards and knowledge of both internal staff and agency partners.
• Handle UAT activities including test planning, case preparation, quality checks, bug tracking, retesting, reporting, and post-implementation monitoring.
• Collaborate with internal departments and external stakeholders to ensure timely, budget-conscious project delivery.

• Bachelor's degree in Insurance, management, business administration or related fields.
• At least 10 years of experience in claims or project roles within the Life Insurance industry.
• Proficient in written and spoken English and Chinese; fluency in Putonghua is a huge advantage.
• Highly organized, self-motivated, and capable of managing multiple projects under tight deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• FLMI or ICA certification is an advantage.

• Competitive remuneration package
• Medical insurance
• Opportunity to managing projects
• Performance bonus

Ivonka Fung

Quote job ref: JN-

• Mid-Senior level

• Full-time

• Finance and Consulting

• Insurance, Financial Services, and Capital Markets

Overview

Join to apply for the Claims Manager, Life Insurance role at AXA Hong Kong and Macau .

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits, Culture, and Career Development.

• Assist management to support the claims team in daily claims operation, enquiry, and continuous claims process improvement
• Assess and approve complicated claims
• Monitor and control daily operations to be carried out smoothly
• To ensure delivery of agreed service standards
• To handle enquiries from distribution enquiry team, customer enquiry teams and complaint team
• Review staff performance, develop and monitor plan for staff development
• Drive and oversee plans for system modifications and to continue meeting, improving and anticipating customer needs and developing relationship with agency force
• Implement continuous claims process improvement to strive for operational efficiency
• Provide training to claim colleagues and other internal staff so as to uplift their claims knowledge
• Review and revise internal claims manuals, guidelines and practices
• To assist in all operational and project issues

• University graduate or above with FLMI or equivalent
• At least 8-years' experience in Claims with at least 3 years in management position
• Strong technical skills and knowledge of Claims
• Customer Centric minded and good communication skill
• Result-oriented, self-motivated, patient, cheerful and positive
• High emotional maturity and able to work under pressure
• Excellent command of both written and spoken English and Chinese, Mandarin is an advantage

• Associate

• Full-time

• Analyst and Consulting

• Claims Adjusting, Actuarial Services and Insurance