What Jobs are available for Claims Specialist in Hong Kong?

DNA Recruit Partners is delighted to partner with a prestigious Global General Insurance Group, a recognized leader ranked within the Fortune Global 500. Their extensive business operations span cities worldwide, and they are committed to continuously expanding their top-class business services globally. This is an exciting opportunity to join their dynamic Claims Team in a key leadership role.

The Opportunity:

Our client is seeking an experienced and highly motivated Claims Specialist (Marine & cargo) to join their expanding Claims Team. In this pivotal role, you will not only manage a portfolio of complex claims but also contribute to team development, process improvement, and strategic claims handling. You'll be part of a dynamic, multi-cultural MNC working environment, supported by an attractive remuneration package and excellent benefits.

What they Offer:

• Competitive Compensation: 13 months' salary (double pay) + Discretionary Bonus (proven record of 2-3 months).
• Work-Life Balance: Standard working hours 9:00 am to 5:30 pm, Monday to Friday.
• Comprehensive Benefits: Dental & Medical coverage (Inpatient/Outpatient).
• Generous Leave: Birthday Leave, annual leave, and other special leave entitlements.
• Perks: Free snacks & drinks in the office.
• Team Building: Annual Company Trip.

Key Responsibilities:

• Complex Claims Management: Oversee and directly handle a portfolio of complex and high-value Marine & Cargo insurance claims from initial notification through to final settlement.
• Strategic Claim Resolution: Develop and implement strategies for proactive claim settlements through effective negotiation, mediation, and collaboration with legal counsel on litigation strategy.
• Investigation & Assessment: Lead and conduct thorough investigations, including gathering and analyzing relevant information, documents, and evidence. Coordinate site inspections for damaged property or accident scenes to accurately assess loss or damage.
• Team Support & Mentorship: Provide guidance, technical expertise, and mentorship to junior claims handlers, fostering their professional development and ensuring consistent claims handling standards.
• Quality Assurance & Compliance: Ensure all claims activities are meticulously documented and adhere to company policies, regulatory requirements, and industry best practices. May assist in internal audits or quality reviews.
• Data Analysis & Reporting: Analyze claims data to identify trends, monitor loss ratios, and prepare comprehensive reports and presentations for senior management.
• Process Improvement: Proactively identify opportunities for enhancing claims processes, systems, and operational efficiency. Lead or participate in ad hoc projects, including system development, testing, and implementation.
• Stakeholder Management: Liaise effectively with policyholders, brokers, loss adjusters, legal counsel, and internal departments (e.g., Underwriting, Finance) to ensure smooth claims processing.
• Deputizing (if applicable): May be required to assist or deputize for the Claims Manager in their absence or on specific initiatives.

Requirements:

• Bachelor's degree holder in Insurance, Law, Business, or a related discipline.
• Minimum of 5 years of progressive experience in handling Marine & cargo claims within the general insurance sector. Experience with large/complex claims is highly advantageous.
• Leadership Potential: Demonstrated ability to guide or mentor junior team members is preferred.
• Technical Expertise: In-depth knowledge of Property & Casualty insurance policies, coverage interpretation, relevant legislation, and advanced claim handling procedures.
• Professional Qualifications: Holder of, or significant progress towards, professional insurance qualifications such as ANZIIF (Senior Associate/Fellow) or ACII is highly desirable. Must meet minimum local mandatory qualification requirements where relevant.

• Skills:

• Strong analytical, problem-solving, and decision-making abilities.

• Customer-oriented with excellent negotiation, communication, and interpersonal skills.
• High level of integrity, attention to detail, and organizational skills.
• Languages: Excellent command of spoken and written English and Cantonese. Mandarin proficiency is a plus.
• Systems Proficiency: Proficient in MS Office Suite. Experience with claims management systems is essential.

Senior Claims Specialist

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Claims Specialist with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

• Manage various projects to improve operational effectiveness and customers' experience
• Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
• Prepare claims management reports and statistics
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects

Required Qualifications:

• Degree holder
• At least 5 years relevant working experience in claims
• Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators
• Experience in life claims will be advantageous

Preferred Qualifications:

• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Attention to details
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

Hybrid

Responsibilities

• Supervise and guide claims teams to maintain high standards in processing, communication, and service recovery.

- Address inquiries and resolve complaints from customers, distribution channels, internal departments, and insurance regulatory bodies; propose actionable improvements.

• Evaluate and approve claims fairly, offering flexible alternatives and maintaining transparent communication with distribution channels.

• Monitor productivity, quality, and efficiency of HK Operations through performance logs, audit findings, and management reports.

• Collaborate with auditors and reinsurers; participate in strategic projects to meet evolving business needs.

Requirement:

• Bachelor's degree or equivalent experience

• 5–8 years of relevant experience, or an equivalent combination of education and experience.

• Knowledge of life insurance claims processes

• FLMI and ALHC certifications preferred.

• Excellent communication and problem-solving abilities.

If you are interested in this position, please send your updated resume with details of work experience and contact number to us by clicking "APPLY NOW". OR you might contact Ella Chow at for further discussion.

Responsibilities

- Address inquiries and resolve complaints from customers, distribution channels, internal departments, and insurance regulatory bodies; propose actionable improvements.

• Supervise and guide claims teams to maintain high standards in processing, communication, and service recovery.

• Evaluate and approve claims fairly, offering flexible alternatives and maintaining transparent communication with distribution channels.

• Monitor productivity, quality, and efficiency of HK Operations through performance logs, audit findings, and management reports.

• Collaborate with auditors and reinsurers; participate in strategic projects to meet evolving business needs.

Requirement:

• Bachelor's degree or equivalent experience

• 5–8 years of relevant experience, or an equivalent combination of education and experience.

• Knowledgeable in claims or underwriting

• FLMI and ALHC certifications preferred.

• Excellent communication and problem-solving abilities.

If you are interested in this position, please send your updated resume with details of work experience and contact number to us by clicking "APPLY NOW". OR you might contact Ella Chow at for further discussion.

• 16/F, AXA Southside 38 Wong Chuk Hang Road, Wong Chuk Hang, HONG KONG, HK
• CLAIMS AND ASSISTANCE
• 11064
• HK Grade 2
• Wing Yan AU

Responsibilities:

• Ensure that claims are properly handled and settled, and are adequately and suitably reserved
• Examine claims documents for completeness of requirements and assists in computing claims quantum
• Follow up on the submission of claims requirements
• Ensure that doctors, loss adjusters, auto appraisers, investigator, recovery agents are appropriately appointed to assist in best investigation of a claim for reserving and settlement purpose
• Approve / validate claims settlement and cheque requisitions within the limit of authority
• Handle the phone enquiry efficiently and professionally to ensure best claim service being provided when answering the requests and inquiries of claimants / beneficiaries regarding the processing, settlement of claims and explanation for declining claims
• Keep insured, agents, brokers, underwriters and any other relevant parties closely informed of the development of claims and a list of suspicious claimants
• Carry out ad hoc assignments given by superior

Qualifications:

• Tertiary graduate with professional qualifications in insurance or related disciplines
• Minimum 2 years of working experience in handling P&C claims (motor claims an advantage)
• Legal and technical knowledge in relation to claims processing
• Customer-oriented, socially confident, well organised, good team player and able to work independently

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).

Role Summary
Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to guide our customers through their claim journey and to ensure that they and their loved ones are protected and assisted in their time of need.

About The Role
You will be working in a fast-paced organization that promotes cross-functional collaboration to offer claims support to our customers and their loved ones.

Your
Key Responsibilities Include:***

• Handling the claims inquiry and providing professional reply and service to the customer (including WhatsApp)
• Centralizing the customer inquiry for record-keeping, reviewing existing guidelines and future training

Shift Schedule

• You will be working 5 days per week, at least 1 day during the weekend.

Roughly, the composition of your task will be as follows:

• Claims enquiry - 70%
• Claims assessment - 15%
• Ad hoc claims project - 15%

The success of this role will be measured by:

• Adequately understanding customers' needs
• Solving problems / providing appropriate advice to customers professionally
• Making suggestions to increase customer satisfaction in every area of Bowtie

About You
You have/are

• 2+ years of experience in handling claims inquiries (by agents or customers) in an insurance company is a must
• Bilingual fluency in Chinese (Cantonese and English) is a must
• Strong problem-solving, flexibility, and good communication skills with customers
• Customer-centric
• Good PC skills in MS Word, EXCEL, and Powerpoint

And, The Following Qualifications Are Preferred But Not Essential

• Experience in customer services in an insurance company is preferred

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible working hours
• Benefits include medical/ dental coverage and wellness programs
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie
We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also
ranked #2
in the world
in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today

Information collected will be treated in strict confidence and used solely for recruitment purposes.
The company will retain all applications no longer than 24 months of which will be destroyed thereafter.
We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.

Role Summary

Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to guide our customers through their claim journey and to ensure that they and their loved ones are protected and assisted in their time of need.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration to offer claims support to our customers and their loved ones.

Your Key Responsibilities Include:

• Handling the claims inquiry and providing professional reply and service to the customer (including WhatsApp)
• Centralizing the customer inquiry for record-keeping, reviewing existing guidelines and future training

Shift Schedule

• You will be working 5 days per week, at least 1 day during the weekend.

Roughly, the composition of your task will be as follows:

• Claims enquiry - 70%
• Claims assessment - 15%
• Ad hoc claims project - 15%

The success of this role will be measured by:

• Adequately understanding customers' needs
• Solving problems / providing appropriate advice to customers professionally
• Making suggestions to increase customer satisfaction in every area of Bowtie

About you

You have/are

• 2+ years of experience in handling claims inquiries (by agents or customers) in an insurance company is a must
• Bilingual fluency in Chinese (Cantonese and English) is a must
• Strong problem-solving, flexibility, and good communication skills with customers
• Customer-centric
• Good PC skills in MS Word, EXCEL, and Powerpoint

And, the following qualifications are preferred but not essential

• Experience in customer services in an insurance company is preferred

We Offer

Apart from a great career path and an opportunity to do good and do well, we also offer:

• Competitive package
• Flexible working hours
• Benefits include medical/ dental coverage and wellness programs
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

About Bowtie

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team. 

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.

Bowtie's mission is to make insurance good again and our vision is to build a category-defining health insurance company.

As a young and fast-growing company, grooming and learning from the next generation is always our priority. We are looking for great talents who share our values to guide our customers through their claim journey and to ensure that they and their loved ones are protected and assisted in their time of need.

About the Role

You will be working in a fast-paced organization that promotes cross-functional collaboration to offer claims support to our customers and their loved ones.

• Handling the claims inquiry and providing professional reply and service to the customer (including WhatsApp)
• Centralizing the customer inquiry for record-keeping, reviewing existing guidelines and future training

Shift Schedule

• You will be working 5 days per week, at least 1 day during the weekend.

• Claims enquiry - 70%
• Claims assessment - 15%
• Ad hoc claims project - 15%

The success of this role will be measured by:

• Adequately understanding customers' needs
• Solving problems / providing appropriate advice to customers professionally
• Making suggestions to increase customer satisfaction in every area of Bowtie

You have/are

• 2+ years of experience in handling claims inquiries (by agents or customers) in an insurance company is a must
• Bilingual fluency in Chinese (Cantonese and English) is a must
• Strong problem-solving, flexibility, and good communication skills with customers
• Customer-centric
• Good PC skills in MS Word, EXCEL, and Powerpoint

• Experience in customer services in an insurance company is preferred

Apart from a great career path and an opportunity to do good and do well, we also offer:

• • Competitive package
• Flexible working hours
• Benefits include medical/ dental coverage and wellness programs
• Fun, co-operative, and flexible startup culture
• Weekly sharing sessions and regular social gatherings
• Excellent learning opportunities with Professional Development Sponsorship

We are the first licensed virtual insurer (虛擬保險公司) in Hong Kong.

We believe that insurance is fundamentally good, and we are here to bring the good back through our passionate, innovative, and customer-centric team.

By combining our deep domain expertise and our own proprietary modern technology, we are building one of the most iconic, category-defining health insurance companies in Asia.

We take pride in moving fast all the time and our track record in moving ahead in the game. Our digital insurance platform is also ranked #2 in the world in Sia Partners' 2023 report.

As we grow, we're always looking for highly dynamic, hands-on, and passionate talent to join our team. If you are looking for a rewarding career where you will grow together with strong talents from different backgrounds and build products and services that bring a positive impact on the lives of millions of people in Hong Kong / Asia, apply to our opening today

Information collected will be treated in strict confidence and used solely for recruitment purposes.

The company will retain all applications no longer than 24 months of which will be destroyed thereafter.

We are an equal-opportunity employer. We do not discriminate on the basis of race, sex, disability, or family status in the employment process.

• 16/F, AXA Southside 38 Wong Chuk Hang Road, Wong Chuk Hang, HONG KONG, HK
• CLAIMS AND ASSISTANCE
• 9506
• HK Grade 2
• Wing Yan AU

Responsibilities:

• Handle all types of motor claims, including own vehicle damage, recovery, third party property damage and third party bodily injury
• Ensure proper reserving, adjustment and settlement of all claims
• Attend claim enquiries from Customers, Business Dept & Business Partners
• Work closely with contractor and/or service providers on the daily operation of claims handling

Qualifications:

• Customer-oriented, socially confident, well organised, good team player and able to work independently
• Strong analytical, mediation, interpersonal, presentation and problem solving skills
• Pleasant personality with excellent communication skills in both English and Chinese
• Sound PC skills and ability to operate to tight deadline
• Problem solving skills to identify the strengths and weaknesses of alternative solutions and conclusions
• Legal and technical knowledge in relation to claims processing would be an advantage

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits ) , Culture ), & Career Development ).