What Jobs are available for Client Engagement in Hong Kong?

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Engagement Manager drives customer acquisition and repeat sales through high quality client engagement activity including but not only the elevated client experience/service, client event, client outreach. He/She is responsible for the clienteling and styling activities, and client engagement related KPIs. He/She needs to be capable of basic data analysis of clients. He/she also coaches the retail team to enhance the clienteling skills.

RESPONSIBILITIES

• Overall CE planning for local market
• To better drive business through in-store CE activities and commercial moments
• Support store managers to implement outreaches / store support events in order to enlarge VIC pool and achieve store CE KPIs
• Support store managers to train SAs for better clients retention and prospects conversion (align w/CE KPIs)
• Implement and monitor the proper usage of clienteling communication and tools in store, including greetings and invitation, styling clips, pictures and videos, takeaways and gifts, in accordance with corporate guidelines
• Implement brand VIC experiences together with store managers that occur in and out of Burberry stores, especially for key moments such as VIC birthdays, personal celebrations, lifestyle, and year-end gathering
• Plan & ensure the personalized VIC experience are arranged at top luxury standard, review and maximize the performance and ROIs
• Coach store clienteling skills in different level for different audiences, newly onboarding and store management team
• Monthly KPI tracking and define opportunities for store business
• Budget management.

PERSONAL PROFILE

• 10y+ experience in styling and clienteling and luxury retail industry, and in dealing with High Net Wealthy Individuals, and with assistant manager /manager role 6y+
• Experience in event planning and conduction
• Experience in styling and personal shopping
• Experience in data tracking & analysis
• Hands on & detail-oriented and self-managed with a passion for retail
• Strong influential, inspirational and interpersonal skills
• Excellent at informing and communicating with relevant team
• Results driven and business acumen
• Agile, collaborative and strong team player

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Job Overview:

The Client Engagement Manager will serve as the main point of contact between the agency and its clients, ensuring smooth communication, project management, and satisfaction. This role is ideal for someone with 4 - 5 years of experience in an advertising agency setting, who is passionate about client relations, project coordination, and creative solutions.

Qualifications

• Bachelor's degree in Marketing, Advertising, Business, or a related field
• 4 years experience as a Client Engagement Manager or similar role in an advertising agency or related industry
• Solid understanding of advertising strategies, marketing principles, and digital marketing channels
• Strong project management skills with the ability to handle multiple projects simultaneously
• Excellent communication and presentation abilities to interact confidently with clients and internal teams
• Analytical mindset with the ability to interpret data and make data-driven decisions
• Proactive problem-solving skills and a keen eye for detail
• Proficiency in using relevant software and tools, such as Google slides, Google Sheets

Responsibilities:

• Develop and maintain strong, long-lasting relationships with clients
• Understand clients' goals, needs, and objectives to provide tailored advertising solutions
• Act as the main point of contact for clients, addressing their queries and concerns promptly
• Collaborate with internal teams to plan and execute advertising campaigns that align with clients' objectives
• Monitor project progress, ensuring timely delivery and adherence to budget and scope
• Handle multiple client accounts simultaneously, maintaining a high level of organization and efficiency
• Identify opportunities to expand existing client relationships and upsell additional services to drive revenue growth
• Proactively seek new business opportunities and pitch agency services to potential clients
• Participate in client presentations and meetings to showcase agency capabilities
• Work with clients to define advertising strategies that align with their marketing objectives
• Analyze market trends and competitor activities to offer strategic recommendations
• Collaborate with the creative team to develop impactful and innovative advertising concepts
• Monitor campaign performance and KPIs, providing clients with regular updates and performance reports
• Identify areas for improvement and make data-driven recommendations to optimize campaigns
• Ensure a high level of client satisfaction by delivering exceptional service and results
• Proactively address any issues or concerns raised by clients, working towards swift resolutions
• Conduct client satisfaction surveys and gather feedback to continuously improve service quality
• Work with the new business team and strategy team to respond to RFPs
• Ensure that team members know and follow established agency account procedures, including but not limited to: account files, approval process and status reports

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• Client Insights & Analysis

• Collect and analyze client data from surveys, app/website usage, focus groups, and feedback channels.

• Identify behavioral patterns, pain points, and barriers to engagement.

• Campaign Strategy & Execution

• Design and implement educational initiatives (e.g., knowledge assessments, feature trials, goal-setting tools).

• Promote proactive client management of retirement portfolios.

• Behavioral Change Design

• Apply behavioral science principles (e.g., nudging, habit formation, cognitive biases) to influence client behavior.

• Encourage active portfolio management and improve client satisfaction.

• Cross-Team Integration

• Collaborate with internal teams to embed educational elements into broader client experience strategies.

• Performance Tracking

• Monitor campaign KPIs (e.g., engagement rates, satisfaction scores, portfolio activity).

• Use insights to refine and optimize initiatives.

• Stakeholder Collaboration

• Work with marketing, product, and analytics teams to deliver cohesive client experiences.

• Conduct A/B testing and focus groups to validate approaches.

• Content Development

• Create educational materials (e.g., tutorials, assessments, communications).

• Ensure content is culturally relevant and compliant with local regulations.

• Innovation & Research

• Stay updated on behavioral science and industry trends.

• Propose innovative solutions to enhance client engagement.

• Bachelor's degree in Behavioral Science, Psychology, Marketing, Business, or related field.
• Master's degree in Behavioral Economics, Applied Psychology, or similar is preferred.
• 3-5 years of experience in behavioral insights, campaign management, or digital marketing.
• Proven success in behavior-change initiatives and client engagement strategies.
• Experience with client data analysis tools (e.g., Google Analytics, survey platforms).

• Strong understanding of behavioral science concepts (e.g., loss aversion, gamification).
• Proficiency in data analysis tools (e.g., Excel, SQL, Tableau).
• Creative campaign development and A/B testing experience.
• Excellent communication skills in English and Cantonese; Mandarin is a plus.
• Familiarity with mobile apps, UX design, and CRM tools.
• Strong project management and organizational skills.

• Passion for client-centric innovation and financial literacy.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to participate in client-facing activities, including occasional evening or weekend sessions.

Are you a good match?
You have proven professional experience in client engagement, and good communication skills. You are highly responsible, detail-oriented, collaborative and proficient in using Salesforce Marketing Cloud and MS Office. You master English, and Cantonese and Mandarin would be a plus.

What are we expecting from you?
Reporting To The Regional Client Development Manager. You Will Be Supporting In Deploying The CRM Strategy Within The APA Region, Focusing On Building Client Loyalty. In This Function You Will

Drive the campaign deployment in line with the regional calendar:

• Support scheduling, testing, and deployment of email campaigns via Salesforce Marketing Cloud.
• Coordinate translations, campaign briefs for local markets and ensure all campaigns meet quality standards.

Coordinate with HQ and markets on the delivery of clienteling campaigns:

• Align and implement targeting guidelines for APA markets.
• Support client list integration and monitor program performance.

Facilitate The Mailing Campaign Deployment

• Coordinate with different parties on orders and distribution, and client list sharing
• Anticipate budget and quantity forecasts for the upcoming months

Support On Monitoring Of Clienteling Tools

• Liaise with the technical team on ticket management for technical issues and collect/consolidate feedback from markets for evolution requests.

Reporting And Monitoring

• Analyze campaign performance through dashboards to provide actionable insights.
• Maintain the CRM campaign calendar and benchmark competitor strategies.

More than a role…. We recruit for a career
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet the Talent Acquisition Manager, Human Resources Business Partner, Regional Client & Online Retail Director and Regional Retail Director.

Job Purpose

• To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
• Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
• Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants

Key Responsibilities

• Grow sales and bring additional business to mall tenants
• Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
• Plan and execute members' events with both tenants and external partners for new client recruitment and drive higher client retention
• Formulate business strategies to drive member retention and sales conversion
• Communicate with tenants on a daily basis to support on day to day retail business
• Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments

Skills, Qualifications and Experience Requirements

• Good command of spoken Mandarin, written English and Chinese
• University or above
• Min. 6+ years with solid client facing experience from luxury retail and sales industry
• A confident sales person
• Analytical and sensitive to numbers, highly organized and independent with strong initiatives
• Well-versed in latest CRM tools
• A good team player with can-do attitude, positive mind set and strong interpersonal skills
• Excellent communication and presentation skills

An attractive remuneration package will be offered to the right candidate. Interested parties please press "Apply now".

Hysan is an equal opportunity employer.  All information collected will be kept in strict confidence and used solely for recruitment related purposes within the Hysan Group Companies.

You may get to know more about us through 

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

District Head, Relationship Management

Commercial Banking – Business Banking

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as District Head, Relationship Management, reporting to Head of Business Banking.

Principal responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

About AEON Credit Service (Asia) Company Limited (Stock Code: 00900)

AEON Credit Service (Asia) Company Limited, a subsidiary of AEON Financial Service Co., Ltd. (TSE: 8570) and a member of the AEON Group, was set up in 1990 and listed on the Main Board of The Stock Exchange of Hong Kong Limited in 1995. The Group is principally engaged in the finance business, which includes credit card issuance, personal loan financing, card payment processing services and insurance intermediary business in Hong Kong, and microfinance business in Mainland China.

Responsibilities:

Follow through customer complaint and identify the root case for preventive action.

Monitor Contact Centre Performance and KPI achievement.

Oversee the utilize data-driven insights to address pain point and drive the improvement on services, product and procedure.

Review company customer communication and liaise with internal stakeholder proactively.

Manage the solution providers for the Call Centre and / or the related system of CRM Dept.

Prepare statistics reports with insights and report to management.

Assist in ad-hoc tasks as assigned.

Requirements:

University Graduate in Business Administration, Statistics, Data Analytics, Mathematics, Banking, Finance or related disciplines.

Minimum 10 years customer service and complaint handling experience in banking and finance industry with at least 3 years leadership roles.

Familiar in data analytic tools and call center systems.

Customer-centric mindset with a passion for improving customer satisfaction.

Knowledge of relevant banking and finance regulations and standard.

Solid coaching and mentoring skills.

Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).

Immediate availability is preferred.

Interested parties please send your application with updated CV, notice period, current and expected salaries to (via Apply Now )

Interested parties please send your application with our reference number and CV with expected salary and availability by clicking "Apply Now".

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

Full-time,Permanent

Job Description
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

*District Head, Relationship Management
Commercial Banking – Business Banking *
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are currently seeking a high caliber professional to join our department as
*District Head, Relationship Management *
, reporting to Head of Business Banking.

Principal Responsibilities

• Formulate, implement and manage tactical campaigns to support achievement of Business Banking's plan on growth and customer experience
• Drive a mindset and skill change among his/ her teams and to encourage cross-department / division / boarder collaboration
• Lead, direct and supervise multiple sales teams to achieve the respective sales/ income targets and deliver excellent services to SME customers
• Set expectations, share best practice and manage, monitor, coach and develop leaders to ensure that they maximize their performance, meet the required standards, and continuously develop their capabilities
• Ensure all sales teams adhere to the internal and external policies of the Bank and regulators, albeit the highly competitive commercial market

Requirements

• Significant banking experience with at least 3 years' experience in serving SME segment, and minimum 3 years in management / supervisory role
• Passes in the Insurance Intermediaries Qualifying Examinations and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Strong self-motivation and team leadership
• Strong sales and customer orientation, with excellent communication, interpersonal and analytical skills
• Strong sense of managing credit and financial crime risk
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited