What Client Engagement Jobs are in Hong Kong?
Showing 74 Client Engagement jobs in Hong Kong
Associate, Data Contribution (Client Engagement) Greater China
Posted 4 days ago
Job Viewed
Job Description
**About this role**
**About Preqin**
This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionizing private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio.
You will be joining the world's leading data and insights provider for the alternatives assets industry. We empower the finance community with comprehensive data and expert insights so they can make faster and smarter investment decisions with precision and confidence. We are a forward-thinking company and strive to make an impact by enabling our customers to envision future possibilities, invest in ideas and infrastructure that build strong communities.
**Job Overview**
Data is core to Preqin's industry offerings, and the data and research management team delivers accurate, timely and complete data enhancing the value of our award-winning offerings. The trust in our underlying content enables our clients to make key investment decisions. Besides collecting content, the data management team collaborates extensively with our internal and external clients to improvise our offerings leveraging technology and subject matter expertise. The team understands the life cycle of data and establishes business intelligence reports seeking operational excellence.
The individual is responsible for aiding in the future growth and development of the team's internal and external services as well as assisting with the ongoing development of its team members.
**This role based in Hong Kong will form a core part of the Investors - Greater China team.**
This is achieved through operational excellence and clear day-to-day maintenance of the dataset & content, including core business-as-usual (BAU) tasks and going above and beyond to collaborate, innovate and execute on relevant ad-hoc projects to improve the accuracy, completeness and timeliness of data.
**Role Responsibilities**
+ Establish and nurture relationships with key industry professionals of all levels within the alternative assets to obtain valuable proprietary information and insights regarding market sentiment and investment strategies
+ Conduct face-to-face interactions with clients, demonstrate high standard of professionalism and subject matter expertise
+ Provide tailored research and data support to clients and internal stakeholders, helping drive engagement and retention
+ Respond to client inquiries with precision and professionalism, offering consultative guidance on data usage and methodologies
+ Assist in onboarding new clients by providing data walkthroughs and market insights
+ Maintain and enhance the accuracy, completeness, and timeliness of investor profiles within Preqin's database. Perform rigorous data validation and cross-checking using public filings, regulatory disclosures, and direct communications
+ Troubleshooting escalated data quality incidents, collaborating with regional stakeholders and/or global BUs as needed
+ Demonstrating subject matter expert (SME) for the dataset, supporting internal and external stakeholders in gaining an understanding of internal processes concerning data management
+ Assisting in managing day-to-day data operations with an aim to create and further operational excellence
+ Provide support to Research Insights, Product & Marketing Groups, etc., to ensure all related publications and content are delivered according to guidelines and deadlines
+ Supporting senior team members on research projects and getting involved in further data enhancement and development activities
**Qualifications**
+ At least 2 years of relevant working experience in data/financial data services is required, preferably within alternative assets space
+ Proven track record of engaging with institutional clients and high-level executives in finance industry
+ Confident presenting market intelligence, managing client relationships and handling sensitive information
+ Exceptional interpersonal skills with a proven ability to build trust, credibility, and long-term rapport with clients and industry stakeholders
+ Proven ability to understand client needs and apply a consultative approach to deliver effective solutions
+ Solid understanding of various investor types and key financial concepts across private markets
+ Prior experience working in or knowledge of the alternative assets industry or prior expertise within Data Management in financial services is preferred
+ Effective time management and prioritization skills, with a focus on continuous improvement and operational excellence
+ Intellectual curiosity, strong attention to detail, and a proactive approach to identifying and solving problems
+ Familiarity with CRM platforms like Salesforce and Outreach. Proficiency in data visualization tools such as Excel, SQL, Alteryx, and Power BI is a plus
+ Experience working across geographies and time zones, with a collaborative and inclusive mindset
+ Strong organizational skills and ability to manage multiple priorities in a fast-paced and dynamic environment
+ Bachelor's degree or higher in Finance, Business, Economics, or a STEM discipline. Advanced degrees or professional certifications (e.g., CFA, CAIA) are a plus
+ Excellent written and verbal communication skills in both Mandarin and English. Additional capability in Asian language is a plus.
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**Guidance on AI use for candidates**
At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided **guidance** on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com . We also encourage you to get to know us on LinkedIn , Instagram , YouTube , X , and TikTok .
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
**About Preqin**
This role sits within Preqin, a part of BlackRock. Preqin plays a key role in how we are revolutionizing private markets data and technology for clients globally, complementing our existing Aladdin technology platform to deliver investment solutions for the whole portfolio.
You will be joining the world's leading data and insights provider for the alternatives assets industry. We empower the finance community with comprehensive data and expert insights so they can make faster and smarter investment decisions with precision and confidence. We are a forward-thinking company and strive to make an impact by enabling our customers to envision future possibilities, invest in ideas and infrastructure that build strong communities.
**Job Overview**
Data is core to Preqin's industry offerings, and the data and research management team delivers accurate, timely and complete data enhancing the value of our award-winning offerings. The trust in our underlying content enables our clients to make key investment decisions. Besides collecting content, the data management team collaborates extensively with our internal and external clients to improvise our offerings leveraging technology and subject matter expertise. The team understands the life cycle of data and establishes business intelligence reports seeking operational excellence.
The individual is responsible for aiding in the future growth and development of the team's internal and external services as well as assisting with the ongoing development of its team members.
**This role based in Hong Kong will form a core part of the Investors - Greater China team.**
This is achieved through operational excellence and clear day-to-day maintenance of the dataset & content, including core business-as-usual (BAU) tasks and going above and beyond to collaborate, innovate and execute on relevant ad-hoc projects to improve the accuracy, completeness and timeliness of data.
**Role Responsibilities**
+ Establish and nurture relationships with key industry professionals of all levels within the alternative assets to obtain valuable proprietary information and insights regarding market sentiment and investment strategies
+ Conduct face-to-face interactions with clients, demonstrate high standard of professionalism and subject matter expertise
+ Provide tailored research and data support to clients and internal stakeholders, helping drive engagement and retention
+ Respond to client inquiries with precision and professionalism, offering consultative guidance on data usage and methodologies
+ Assist in onboarding new clients by providing data walkthroughs and market insights
+ Maintain and enhance the accuracy, completeness, and timeliness of investor profiles within Preqin's database. Perform rigorous data validation and cross-checking using public filings, regulatory disclosures, and direct communications
+ Troubleshooting escalated data quality incidents, collaborating with regional stakeholders and/or global BUs as needed
+ Demonstrating subject matter expert (SME) for the dataset, supporting internal and external stakeholders in gaining an understanding of internal processes concerning data management
+ Assisting in managing day-to-day data operations with an aim to create and further operational excellence
+ Provide support to Research Insights, Product & Marketing Groups, etc., to ensure all related publications and content are delivered according to guidelines and deadlines
+ Supporting senior team members on research projects and getting involved in further data enhancement and development activities
**Qualifications**
+ At least 2 years of relevant working experience in data/financial data services is required, preferably within alternative assets space
+ Proven track record of engaging with institutional clients and high-level executives in finance industry
+ Confident presenting market intelligence, managing client relationships and handling sensitive information
+ Exceptional interpersonal skills with a proven ability to build trust, credibility, and long-term rapport with clients and industry stakeholders
+ Proven ability to understand client needs and apply a consultative approach to deliver effective solutions
+ Solid understanding of various investor types and key financial concepts across private markets
+ Prior experience working in or knowledge of the alternative assets industry or prior expertise within Data Management in financial services is preferred
+ Effective time management and prioritization skills, with a focus on continuous improvement and operational excellence
+ Intellectual curiosity, strong attention to detail, and a proactive approach to identifying and solving problems
+ Familiarity with CRM platforms like Salesforce and Outreach. Proficiency in data visualization tools such as Excel, SQL, Alteryx, and Power BI is a plus
+ Experience working across geographies and time zones, with a collaborative and inclusive mindset
+ Strong organizational skills and ability to manage multiple priorities in a fast-paced and dynamic environment
+ Bachelor's degree or higher in Finance, Business, Economics, or a STEM discipline. Advanced degrees or professional certifications (e.g., CFA, CAIA) are a plus
+ Excellent written and verbal communication skills in both Mandarin and English. Additional capability in Asian language is a plus.
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**Guidance on AI use for candidates**
At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided **guidance** on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
To learn more about BlackRock, please visit Careers.BlackRock.com . We also encourage you to get to know us on LinkedIn , Instagram , YouTube , X , and TikTok .
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
Is this job a match or a miss?
Apply Now
0
Client Engagement Manager, Pensions - HSBC Global Asset Management
Kowloon City
HSBC
Posted 6 days ago
Job Viewed
Job Description
Client Engagement Manager, Pensions - HSBC Global Asset Management
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Asset and Wealth Management
Closing Date: Hybrid Worker
Date: 14 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Client Engagement Manager, Pensions** .
**In this role you will:**
**Engagement Management**
+ Identify and qualify new opportunities through market mapping, referrals, events, intermediaries, and internal leads.
+ Address intermediary queries and concerns promptly, ensuring a high level of customer satisfaction.
+ Ensure all client communications and proposals meet conduct standards.
+ Maintain strong awareness of market trends, competitor positioning, and regulatory developments impacting pensions.
+ Development of leads generation programs to enhance sales effectiveness across channels.
**Client Onboarding Coordination**
+ Assist in coordinating the MPF onboarding process for new Pensions Client , ensuring a smooth and efficient transition.
+ Training Support the onboarding team by conducting introductory sessions or meeting with new clients to explain processes, answer questions and provide guidance on utilizing available resource.
+ Prepare onboarding documentation and material , ensuring all necessary information is accurately conveyed to a new client.
**Communication & Support**
+ Develop and implement a comprehensive client MPF onboarding strategy for pensions client, ensuring a smooth and efficient transition into the organization.
+ Organize onboarding processes for new intermediaries and conduct ongoing training sessions to promote product knowledge.
+ This role will support Pensions on ad hoc project.
**Sales Enablement**
+ Monitor intermediary performance and satisfaction metrics, analyzing feedback to drive improvements in service delivery.
+ Collaborate with the Head or Senior Manager to implement initiatives that enhance the overall Customer experience.
+ To support Pensions sales management including planning and analysis on portfolio, quality of new business and overall control on MI reports.
+ Planning and reporting on sales initiatives / projects, in particular for digital channels. Review/tracking the effectiveness through activity level and conversion rate analysis.
**Market Analysis**
+ Conduct market research to identify trends and opportunities that could inform strategic decisions related to intermediary development.
+ Stay informed of industry developments to proactively engage with intermediaries on emerging needs and preferences.
+ To identify patterns, trends, and insights from data, translating them into actionable strategies, and guiding business decisions based on data-driven insights.
**To be successful you will need:**
+ Exceptional communication and negotiation skills with a strong customer-centric approach.
+ Ability to analyze performance data and generate actionable insights.
+ Empathetic and approachable, able to build trust with intermediaries.
+ Self-motivated with a strong sense of accountability and professionalism.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to ( Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Asset and Wealth Management
Closing Date: Hybrid Worker
Date: 14 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Client Engagement Manager, Pensions** .
**In this role you will:**
**Engagement Management**
+ Identify and qualify new opportunities through market mapping, referrals, events, intermediaries, and internal leads.
+ Address intermediary queries and concerns promptly, ensuring a high level of customer satisfaction.
+ Ensure all client communications and proposals meet conduct standards.
+ Maintain strong awareness of market trends, competitor positioning, and regulatory developments impacting pensions.
+ Development of leads generation programs to enhance sales effectiveness across channels.
**Client Onboarding Coordination**
+ Assist in coordinating the MPF onboarding process for new Pensions Client , ensuring a smooth and efficient transition.
+ Training Support the onboarding team by conducting introductory sessions or meeting with new clients to explain processes, answer questions and provide guidance on utilizing available resource.
+ Prepare onboarding documentation and material , ensuring all necessary information is accurately conveyed to a new client.
**Communication & Support**
+ Develop and implement a comprehensive client MPF onboarding strategy for pensions client, ensuring a smooth and efficient transition into the organization.
+ Organize onboarding processes for new intermediaries and conduct ongoing training sessions to promote product knowledge.
+ This role will support Pensions on ad hoc project.
**Sales Enablement**
+ Monitor intermediary performance and satisfaction metrics, analyzing feedback to drive improvements in service delivery.
+ Collaborate with the Head or Senior Manager to implement initiatives that enhance the overall Customer experience.
+ To support Pensions sales management including planning and analysis on portfolio, quality of new business and overall control on MI reports.
+ Planning and reporting on sales initiatives / projects, in particular for digital channels. Review/tracking the effectiveness through activity level and conversion rate analysis.
**Market Analysis**
+ Conduct market research to identify trends and opportunities that could inform strategic decisions related to intermediary development.
+ Stay informed of industry developments to proactively engage with intermediaries on emerging needs and preferences.
+ To identify patterns, trends, and insights from data, translating them into actionable strategies, and guiding business decisions based on data-driven insights.
**To be successful you will need:**
+ Exceptional communication and negotiation skills with a strong customer-centric approach.
+ Ability to analyze performance data and generate actionable insights.
+ Empathetic and approachable, able to build trust with intermediaries.
+ Self-motivated with a strong sense of accountability and professionalism.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to ( Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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Apply Now
1
Assistant Client Engagement Manager, Pensions - HSBC Global Asset Management
Kowloon City
HSBC
Posted 6 days ago
Job Viewed
Job Description
Assistant Client Engagement Manager, Pensions - HSBC Global Asset Management
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Asset and Wealth Management
Closing Date: Hybrid Worker
Date: 14 Jul 2026
**Job description**
**GCB 6**
We are currently seeking a high calibre professional to join our team as an **Assistant Client Engagement Manager, Pensions** .
**In this role you will:**
**Engagement Management**
+ Identify, qualify and convert leads for Pensions products.
+ Build and manage a healthy pipeline via face-to-face activity referral, events and collaborating business partnerships.
+ Develop a long-term relationship with client, employers, employee member to delivery a seamless customer experience.
+ To reducing of rejection rate, uplifting and improving customer experience, to accomplish KPIs as a result to meeting the department business goals.
+ Development of leads generation programs to enhance sales effectiveness across channels.
**Client Onboarding Coordination**
+ Assist in coordinating the MPF onboarding process for new Pensions Client , ensuring a smooth and efficient transition.
+ Training Support the onboarding team by conducting introductory sessions or meeting with new clients to explain processes, answer questions and provide guidance on utilizing available resource.
+ Prepare onboarding documentation and material , ensuring all necessary information is accurately conveyed to a new client.
**Communication & Support**
+ Develop and implement a comprehensive client MPF onboarding strategy for pensions client, ensuring a smooth and efficient transition into the organization.
+ Organize onboarding processes for new intermediaries and conduct ongoing training sessions to promote product knowledge.
+ This role will support Pensions on ad hoc project.
**Sales Enablement**
+ Monitor intermediary performance and satisfaction metrics, analyzing feedback to drive improvements in service delivery.
+ Collaborate with the Team Lead to implement initiatives that enhance the overall Customer experience.
+ To support Pensions sales management including planning and analysis on portfolio, quality of new business and overall control on MI reports.
+ Planning and reporting on sales initiatives / projects, in particular for digital channels. Review/tracking the effectiveness through activity level and conversion rate analysis.
**Market Analysis**
+ Conduct market research to identify trends and opportunities that could inform strategic decisions related to intermediary development.
+ Stay informed of industry developments to proactively engage with intermediaries on emerging needs and preferences.
+ To identify patterns, trends, and insights from data, translating them into actionable strategies, and guiding business decisions based on data-driven insights.
**To be successful you will need:**
+ Exceptional communication and negotiation skills with a strong customer-centric approach.
+ Ability to analyze performance data and generate actionable insights.
+ Empathetic and approachable, able to build trust with intermediaries.
+ Self-motivated with a strong sense of accountability and professionalism.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to ( Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Asset and Wealth Management
Closing Date: Hybrid Worker
Date: 14 Jul 2026
**Job description**
**GCB 6**
We are currently seeking a high calibre professional to join our team as an **Assistant Client Engagement Manager, Pensions** .
**In this role you will:**
**Engagement Management**
+ Identify, qualify and convert leads for Pensions products.
+ Build and manage a healthy pipeline via face-to-face activity referral, events and collaborating business partnerships.
+ Develop a long-term relationship with client, employers, employee member to delivery a seamless customer experience.
+ To reducing of rejection rate, uplifting and improving customer experience, to accomplish KPIs as a result to meeting the department business goals.
+ Development of leads generation programs to enhance sales effectiveness across channels.
**Client Onboarding Coordination**
+ Assist in coordinating the MPF onboarding process for new Pensions Client , ensuring a smooth and efficient transition.
+ Training Support the onboarding team by conducting introductory sessions or meeting with new clients to explain processes, answer questions and provide guidance on utilizing available resource.
+ Prepare onboarding documentation and material , ensuring all necessary information is accurately conveyed to a new client.
**Communication & Support**
+ Develop and implement a comprehensive client MPF onboarding strategy for pensions client, ensuring a smooth and efficient transition into the organization.
+ Organize onboarding processes for new intermediaries and conduct ongoing training sessions to promote product knowledge.
+ This role will support Pensions on ad hoc project.
**Sales Enablement**
+ Monitor intermediary performance and satisfaction metrics, analyzing feedback to drive improvements in service delivery.
+ Collaborate with the Team Lead to implement initiatives that enhance the overall Customer experience.
+ To support Pensions sales management including planning and analysis on portfolio, quality of new business and overall control on MI reports.
+ Planning and reporting on sales initiatives / projects, in particular for digital channels. Review/tracking the effectiveness through activity level and conversion rate analysis.
**Market Analysis**
+ Conduct market research to identify trends and opportunities that could inform strategic decisions related to intermediary development.
+ Stay informed of industry developments to proactively engage with intermediaries on emerging needs and preferences.
+ To identify patterns, trends, and insights from data, translating them into actionable strategies, and guiding business decisions based on data-driven insights.
**To be successful you will need:**
+ Exceptional communication and negotiation skills with a strong customer-centric approach.
+ Ability to analyze performance data and generate actionable insights.
+ Empathetic and approachable, able to build trust with intermediaries.
+ Self-motivated with a strong sense of accountability and professionalism.
The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to ( Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks ).
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
2
Job Description
**Job Responsibilities:**
+ Support email and hotline on global group policy queries
+ Verify policy coverage and eligibility for medical services via email and call, ensuring all the necessary information is obtained and documented.
+ Handle preauthorization requests from customers and healthcare providers with follow-up on progress and good record keeping.
+ Collaborate with internal teams, such as billing and claims to facilitate payment processes.
+ Stay updated on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
+ Handle escalated customer issues and complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.
+ Provide administrative support including reports and correspondences.
+ Assist in the UAT on development of customer Portal and customer service project.
+ Assist in ad-hoc assigned duties.
**Job Qualifications:**
+ Tertiary education graduate with at least 5 years' customer service experience, preferably in insurance industry.
+ Experience in handling Employee Benefits / Group Operations Hotline is preferred. Knowledge of medical terminology, insurance coverage, and preauthorization processes is highly desirable.
+ IIQE Paper 1 and 2 is a must, or qualification equivalent to the IIQE requirement.
+ Eligible for license registration with Insurance Authority (IA)
+ Excellent in English, Cantonese, and Mandarin
+ Proficient computer skills, including MS office applications and English word processing. Experience of using Salesforce is a plus.
+ Strong customer-oriented mindset with excellent communication and interpersonal skills in both verbal and written, with the ability to effectively explain complex information to customers.
+ Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
+ Flexibility to work on shift and weekends is required.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
+ Support email and hotline on global group policy queries
+ Verify policy coverage and eligibility for medical services via email and call, ensuring all the necessary information is obtained and documented.
+ Handle preauthorization requests from customers and healthcare providers with follow-up on progress and good record keeping.
+ Collaborate with internal teams, such as billing and claims to facilitate payment processes.
+ Stay updated on insurance plans, policies, and procedures to provide accurate information and guidance to customers.
+ Handle escalated customer issues and complaints, demonstrating empathy, problem-solving skills, and a commitment to customer satisfaction.
+ Provide administrative support including reports and correspondences.
+ Assist in the UAT on development of customer Portal and customer service project.
+ Assist in ad-hoc assigned duties.
**Job Qualifications:**
+ Tertiary education graduate with at least 5 years' customer service experience, preferably in insurance industry.
+ Experience in handling Employee Benefits / Group Operations Hotline is preferred. Knowledge of medical terminology, insurance coverage, and preauthorization processes is highly desirable.
+ IIQE Paper 1 and 2 is a must, or qualification equivalent to the IIQE requirement.
+ Eligible for license registration with Insurance Authority (IA)
+ Excellent in English, Cantonese, and Mandarin
+ Proficient computer skills, including MS office applications and English word processing. Experience of using Salesforce is a plus.
+ Strong customer-oriented mindset with excellent communication and interpersonal skills in both verbal and written, with the ability to effectively explain complex information to customers.
+ Excellent team player, independent, diligent and responsible, with a positive attitude under pressure
+ Flexibility to work on shift and weekends is required.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Is this job a match or a miss?
Apply Now
3
Job Description
Senior Manager, Customer Engagement and Event
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Insurance
Closing Date: Office Worker
Date: 7 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our team as **Senior Manager, Customer Engagement and Event.**
**In this role you will:**
**Customer engagement delivery (people manager)**
+ Lead and develop a team to deliver end-to-end engagement program (seminars, webinars, client roundtables, partner events, hybrid formats) across PB/CMB/Broker/EB.
+ Own engagement planning cadence (annual/quarterly plan), delivery governance, execution standards and post-event evaluation.
+ Ensure proposition messaging is consistent across legacy planning, retirement, wealth growth and health, with clear customer value propositions and call-to-actions.
**Business prioritization, channel partnership and performance management**
+ Partner with channel owners to align priorities, target segments (with emphasis on HNW), and engagement objectives; manage trade-offs across competing demands.
+ Drive stakeholder alignment across proposition, marketing/communications, operations and risk/control partners to deliver at pace.
+ Track and report performance (e.g., attendance quality, leads, pipeline, conversion, customer outcomes) and drive continuous improvement through insights.
**Strategic new initiatives (growth enablement)**
+ Support the Head of Customer Event & Engagement on strategic initiatives beyond current distribution channels, including pilots, partnerships and new go-to-market approaches.
+ Build and manage project plans, governance milestones, dependencies, risks and success metrics; translate strategy into executable delivery.
**Governance, risk and controls**
+ Ensure required approvals and controls are followed for engagement activities (content sign-off, customer communications, vendor management where applicable).
+ Maintain audit-ready documentation and proactively manage delivery risks (capacity, timelines, messaging consistency, execution quality).
**To be successful you will need:**
+ Strong business prioritization capability; able to make clear trade-offs and deliver against outcomes.
+ Strong project/program management skills (planning, governance, dependency management, risk/issue management, post-implementation review).
+ Strong stakeholder management and influencing skills across multiple channels and senior stakeholders.
+ Commercial and analytical mindset: Experience delivering customer engagement/event program with measurable outcomes (financial services/wealth/insurance preferred).
+ People management experience (or strong evidence of leading through others), with coaching and performance management capability.
+ Strong communication skills (clear, concise, audience-appropriate) and high attention to detail.
HSBCLife2026
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest: Insurance
Closing Date: Office Worker
Date: 7 Jul 2026
**Job description**
**GCB 4**
We are currently seeking a high calibre professional to join our team as **Senior Manager, Customer Engagement and Event.**
**In this role you will:**
**Customer engagement delivery (people manager)**
+ Lead and develop a team to deliver end-to-end engagement program (seminars, webinars, client roundtables, partner events, hybrid formats) across PB/CMB/Broker/EB.
+ Own engagement planning cadence (annual/quarterly plan), delivery governance, execution standards and post-event evaluation.
+ Ensure proposition messaging is consistent across legacy planning, retirement, wealth growth and health, with clear customer value propositions and call-to-actions.
**Business prioritization, channel partnership and performance management**
+ Partner with channel owners to align priorities, target segments (with emphasis on HNW), and engagement objectives; manage trade-offs across competing demands.
+ Drive stakeholder alignment across proposition, marketing/communications, operations and risk/control partners to deliver at pace.
+ Track and report performance (e.g., attendance quality, leads, pipeline, conversion, customer outcomes) and drive continuous improvement through insights.
**Strategic new initiatives (growth enablement)**
+ Support the Head of Customer Event & Engagement on strategic initiatives beyond current distribution channels, including pilots, partnerships and new go-to-market approaches.
+ Build and manage project plans, governance milestones, dependencies, risks and success metrics; translate strategy into executable delivery.
**Governance, risk and controls**
+ Ensure required approvals and controls are followed for engagement activities (content sign-off, customer communications, vendor management where applicable).
+ Maintain audit-ready documentation and proactively manage delivery risks (capacity, timelines, messaging consistency, execution quality).
**To be successful you will need:**
+ Strong business prioritization capability; able to make clear trade-offs and deliver against outcomes.
+ Strong project/program management skills (planning, governance, dependency management, risk/issue management, post-implementation review).
+ Strong stakeholder management and influencing skills across multiple channels and senior stakeholders.
+ Commercial and analytical mindset: Experience delivering customer engagement/event program with measurable outcomes (financial services/wealth/insurance preferred).
+ People management experience (or strong evidence of leading through others), with coaching and performance management capability.
+ Strong communication skills (clear, concise, audience-appropriate) and high attention to detail.
HSBCLife2026
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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Apply Now
4
Senior Specialist, Product Management - Consumer Acquisition & Engagement
Remote
Mastercard
Posted 12 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management
Who is Mastercard
What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard's Consumer Acquisition & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.
Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world's largest brands. Our solutions include innovative technologies such as Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.
Role
Support strategic merchant relationships and the development of advertising-driven product solutions that deliver measurable ROI. You'll help identify revenue opportunities, contribute to product definition and launches, and work with merchants and internal teams to drive growth through targeted advertising, audience activation, and robust measurement.
- Manage day-to-day merchant relationships and support the development of joint business plans.
- Identify and develop new growth opportunities; contribute to revenue pipeline tracking and pricing recommendations.
- Translate merchant pain points into product requirements; help prioritize core value and scalable capabilities that improve acquisition, frequency, and basket size.
- Coordinate cross-functional workstreams across Product, Engineering, Data, Sales, Partner Marketing, Legal/Privacy from discovery through GTM and lifecycle.
- Support ecosystem partnerships with adtech/martech, measurement, data providers, and media networks to extend reach and accelerate merchant value.
- Apply data governance, privacy, brand safety, and regulatory requirements in day-to-day product and partner execution; promote ethical data use and transparent measurement.
- Be responsible for seamless CA&E product development and management, focusing on local capability development.
- Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.
- Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
- Make continual recommendations to the business model, ensuring it is relevant and responsive to the market
- Partner cooperatively in a team environment to support the evolution of loyalty programs in market
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Achievement of budget & program KPI's/ goals including driving sales and managing margins.
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Min 6 years in card usage, partnerships, or data-driven marketing
- Experience delivering merchant ROI, campaign performance, or measurable commercial outcomes.
- Product management skills, highly organized with strong attention to detail
- Strong analytical skills with working knowledge of data-driven marketing, pricing, and stakeholder management.
- Strong communication and negotiation skills; comfortable managing multi-stakeholder discussions and partner-facing engagements.
- Experience working within privacy, data governance, or regulatory requirements.
- Bachelor's degree required; MBA, quantitative graduate degree, or relevant industry certifications a plus.
- Excellent verbal, presentation, and written communication skills
- Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint; Better with working skills on AI
- Ability to adapt to changes in a demanding work environment
- Minimum of Bachelor's degree required
- Native in Cantonese, Fluent in English
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Specialist, Product Management
Who is Mastercard
What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard's Consumer Acquisition & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.
Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world's largest brands. Our solutions include innovative technologies such as Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.
Role
Support strategic merchant relationships and the development of advertising-driven product solutions that deliver measurable ROI. You'll help identify revenue opportunities, contribute to product definition and launches, and work with merchants and internal teams to drive growth through targeted advertising, audience activation, and robust measurement.
- Manage day-to-day merchant relationships and support the development of joint business plans.
- Identify and develop new growth opportunities; contribute to revenue pipeline tracking and pricing recommendations.
- Translate merchant pain points into product requirements; help prioritize core value and scalable capabilities that improve acquisition, frequency, and basket size.
- Coordinate cross-functional workstreams across Product, Engineering, Data, Sales, Partner Marketing, Legal/Privacy from discovery through GTM and lifecycle.
- Support ecosystem partnerships with adtech/martech, measurement, data providers, and media networks to extend reach and accelerate merchant value.
- Apply data governance, privacy, brand safety, and regulatory requirements in day-to-day product and partner execution; promote ethical data use and transparent measurement.
- Be responsible for seamless CA&E product development and management, focusing on local capability development.
- Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.
- Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
- Make continual recommendations to the business model, ensuring it is relevant and responsive to the market
- Partner cooperatively in a team environment to support the evolution of loyalty programs in market
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Achievement of budget & program KPI's/ goals including driving sales and managing margins.
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Min 6 years in card usage, partnerships, or data-driven marketing
- Experience delivering merchant ROI, campaign performance, or measurable commercial outcomes.
- Product management skills, highly organized with strong attention to detail
- Strong analytical skills with working knowledge of data-driven marketing, pricing, and stakeholder management.
- Strong communication and negotiation skills; comfortable managing multi-stakeholder discussions and partner-facing engagements.
- Experience working within privacy, data governance, or regulatory requirements.
- Bachelor's degree required; MBA, quantitative graduate degree, or relevant industry certifications a plus.
- Excellent verbal, presentation, and written communication skills
- Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint; Better with working skills on AI
- Ability to adapt to changes in a demanding work environment
- Minimum of Bachelor's degree required
- Native in Cantonese, Fluent in English
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
5
Manager, Product Management - Consumer Acquisition & Engagement
Remote
Mastercard
Posted 12 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management
Who is Mastercard
What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard's Consumer Acquisition & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.
Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world's largest brands. Our solutions include innovative technologies such as Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.
Role
- Be responsible for seamless CA&E product development and management, focusing on local capability development.
- Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.
- Leverage data and emerging AI capabilities to enhance personalization, targeting, and performance of loyalty and engagement programs.
- Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
- Make continual recommendations to the business model, ensuring it is relevant and responsive to the market
- Partner cooperatively in a team environment to support the evolution of loyalty programs in market
- Interface with internal and external customers, to effectively communicate and educate on product details from design to delivery.
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Achievement of budget & program KPI's/ goals including driving sales and managing margins.
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Product management skills, highly organized with strong attention to detail
- Analytical, investigative and problem solving skills
- Excellent verbal, presentation, and written communication skills
- Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint
- Ability to adapt to changes in a demanding work environment
- Able to understand theory/principles with business impact and apply this understanding in the work environment
- Previous loyalty experience is preferred; credit card experience not required
- Minimum of Bachelor's degree required
- Native in Cantonese, Fluent in English
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management
Who is Mastercard
What role do we play in the modern world? Are we an enabler of purchases or a facilitator for transactions? We play a much larger role in the world by enabling those that have no access to financial systems. We have the technology, people and Brand to serve modern society. Today, we are a global tech company that connects everyone to endless possibilities, priceless possibilities.
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge technology and consulting services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Mastercard's Consumer Acquisition & Engagement products and services are leveraged by merchants and financial services clients across the globe to maximize the value of their customer relationships.
Mastercard is a global powerhouse in customer loyalty with over 900 loyalty professionals globally operating hundreds of rewards programs for the world's largest brands. Our solutions include innovative technologies such as Mastercard Rewards Services, Personalized Card Linked Offers, Pay with Rewards, Promotions. By bundling these solutions with Loyalty Consulting, Innovation Services, Test & Learn, and Managed Services we provide unparalleled end to end capabilities to customers across Financial Services, Retail, Consumer Goods, Grocery and Convenience, Travel & Hospitality and Telco segments.
Role
- Be responsible for seamless CA&E product development and management, focusing on local capability development.
- Work with our global counterparts to implement the solutions to the market, support our sales and account management team to deliver the customer success.
- Leverage data and emerging AI capabilities to enhance personalization, targeting, and performance of loyalty and engagement programs.
- Become the expert on best practice loyalty and continue to seek out new methods, business models, marketing tactics and technologies to keep at the forefront of the industry.
- Make continual recommendations to the business model, ensuring it is relevant and responsive to the market
- Partner cooperatively in a team environment to support the evolution of loyalty programs in market
- Interface with internal and external customers, to effectively communicate and educate on product details from design to delivery.
- Support larger team functions related to ensuring customer compliance with Mastercard standards
- Achievement of budget & program KPI's/ goals including driving sales and managing margins.
- Assist with ad hoc requests, participate in special projects as required, and provide cross-functional support as needed
All About You:
- Product management skills, highly organized with strong attention to detail
- Analytical, investigative and problem solving skills
- Excellent verbal, presentation, and written communication skills
- Expert in PC skills including proficiency in Microsoft Excel, Word, PowerPoint
- Ability to adapt to changes in a demanding work environment
- Able to understand theory/principles with business impact and apply this understanding in the work environment
- Previous loyalty experience is preferred; credit card experience not required
- Minimum of Bachelor's degree required
- Native in Cantonese, Fluent in English
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Is this job a match or a miss?
Apply Now
6
Job Description
Associate Director, Engagement and Reporting
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 24 Jun 2026
**Job description**
**The Opportunity:**
+ Credit and Capital Management COO (CCM COO) adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme.
+ The CCM COO Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving the CIB Business line which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
+ The Value Stream construct allows us to focus on a single set of aligned objectives, collaborating to deliver our target architecture while maintaining the effective delivery of credit and lending services.
+ CCM COO Reporting & Engagement aims to deliver a more connected and informed Value Stream through effective channel management, timely reporting, and comprehensive engagement strategies. We endeavor to provide the right information to the right stakeholders on the right platforms at the right times, ensuring that all employees within the value stream are correctly engaged and kept up to speed on CCM developments. This better enables informed decision making and drives our key initiatives to create impactful results.
+ This role is focused on managing centralized Reporting across CCM through oversight and creation of dashboarding and data platforms and materials to connect, inform, and engage.
**Key Responsibilities**
The Associate Director will be responsible for:
+ Owning centralised reporting across the CCM COO Value Stream, including the end-to-end production of dashboards, reporting packs and performance updates for senior stakeholders.
+ Defining and maintaining a consistent MI framework (KPI catalogue, metric definitions, data standards, reporting cadence and governance) to ensure a single source of truth across CCM.
+ Partnering with initiative leads and functional teams to gather reporting requirements and translate them into clear, decision-useful dashboards and insights.
+ Consolidating MI from multiple sources (e.g., SharePoint, Jira, Confluence and BI dashboards) to provide timely, accurate and well-controlled reporting.
+ Delivering insightful analysis and commentary on progress, trends, risks, dependencies and delivery health, with clear actions and recommendations for leadership.
+ Recommending MI tools and driving reporting automation/standardisation to reduce manual effort and improve speed, quality and consistency of reporting.
+ Establishing data quality controls (validation checks, reconciliations, issue logging and remediation tracking) to improve reliability and auditability of reporting outputs.
+ Supporting governance forums with high-quality reporting materials (e.g., QBRs and other Value Stream forums), ensuring packs are consistent, accurate and delivered to deadlines.
+ Working with the OKR lead to ensure timely collection, validation and reporting of L1 OKRs and indicators across the Value Stream, including exception-based reporting.
+ Building strong stakeholder relationships across CCM, CIB and operational support teams to drive adoption of standard dashboards, reporting definitions and ways of working.
**Customers / Stakeholders**
**Primary customers are:**
+ CCM and CCM COO functional teams
+ Business lines - CIB
+ CIB Comms
+ Operational support teams
+ Group & Regional teams
+ Other Risk sub-functions - global and regional
+ The Associate Director, Resource and Finance will work with senior management and programme sponsors.
+ Other stakeholders on projects will include (as demanded by specific project need):
+ Other IT delivery functions
+ Other Transformation functions
+ Regulatory authorities
+ Other service delivery functions
+ Data service providers
+ Software, data and service vendors
+ The Associate Director, Resource and Finance will interact equally with senior management of stakeholder groups and line staff as necessary.
**Requirements:**
+ Strong written and verbal communication skills
+ Strong experience with Microsoft Office, including PowerBI.
+ Experience with project and stakeholder management.
+ Experience with creative platforms (Adobe suite, Figma etc.) is a plus.
+ Experience with email platforms is a plus.
**Experience and Capabilities**
+ Good understanding of financial services
+ Experience of having responsibility for recruitment, resourcing, procurement across regions with complexities
+ Ability of working in complex multi-jurisdiction and multi-cultural environments
+ Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment
+ High level of drive and motivation to ensure successful delivery of complex transformational initiatives
+ Relationship management, collaboration and influencing skills
+ Good organizational, time management and planning skills
+ Good knowledge of MS Office, Oracle Fusion, GPDM, SharePoint, Jira, Confluence, BI Dashboards
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Central, Hong Kong Island, HK
Brand: HSBC
Area of Interest:
Closing Date:
Date: 24 Jun 2026
**Job description**
**The Opportunity:**
+ Credit and Capital Management COO (CCM COO) adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme.
+ The CCM COO Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving the CIB Business line which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
+ The Value Stream construct allows us to focus on a single set of aligned objectives, collaborating to deliver our target architecture while maintaining the effective delivery of credit and lending services.
+ CCM COO Reporting & Engagement aims to deliver a more connected and informed Value Stream through effective channel management, timely reporting, and comprehensive engagement strategies. We endeavor to provide the right information to the right stakeholders on the right platforms at the right times, ensuring that all employees within the value stream are correctly engaged and kept up to speed on CCM developments. This better enables informed decision making and drives our key initiatives to create impactful results.
+ This role is focused on managing centralized Reporting across CCM through oversight and creation of dashboarding and data platforms and materials to connect, inform, and engage.
**Key Responsibilities**
The Associate Director will be responsible for:
+ Owning centralised reporting across the CCM COO Value Stream, including the end-to-end production of dashboards, reporting packs and performance updates for senior stakeholders.
+ Defining and maintaining a consistent MI framework (KPI catalogue, metric definitions, data standards, reporting cadence and governance) to ensure a single source of truth across CCM.
+ Partnering with initiative leads and functional teams to gather reporting requirements and translate them into clear, decision-useful dashboards and insights.
+ Consolidating MI from multiple sources (e.g., SharePoint, Jira, Confluence and BI dashboards) to provide timely, accurate and well-controlled reporting.
+ Delivering insightful analysis and commentary on progress, trends, risks, dependencies and delivery health, with clear actions and recommendations for leadership.
+ Recommending MI tools and driving reporting automation/standardisation to reduce manual effort and improve speed, quality and consistency of reporting.
+ Establishing data quality controls (validation checks, reconciliations, issue logging and remediation tracking) to improve reliability and auditability of reporting outputs.
+ Supporting governance forums with high-quality reporting materials (e.g., QBRs and other Value Stream forums), ensuring packs are consistent, accurate and delivered to deadlines.
+ Working with the OKR lead to ensure timely collection, validation and reporting of L1 OKRs and indicators across the Value Stream, including exception-based reporting.
+ Building strong stakeholder relationships across CCM, CIB and operational support teams to drive adoption of standard dashboards, reporting definitions and ways of working.
**Customers / Stakeholders**
**Primary customers are:**
+ CCM and CCM COO functional teams
+ Business lines - CIB
+ CIB Comms
+ Operational support teams
+ Group & Regional teams
+ Other Risk sub-functions - global and regional
+ The Associate Director, Resource and Finance will work with senior management and programme sponsors.
+ Other stakeholders on projects will include (as demanded by specific project need):
+ Other IT delivery functions
+ Other Transformation functions
+ Regulatory authorities
+ Other service delivery functions
+ Data service providers
+ Software, data and service vendors
+ The Associate Director, Resource and Finance will interact equally with senior management of stakeholder groups and line staff as necessary.
**Requirements:**
+ Strong written and verbal communication skills
+ Strong experience with Microsoft Office, including PowerBI.
+ Experience with project and stakeholder management.
+ Experience with creative platforms (Adobe suite, Figma etc.) is a plus.
+ Experience with email platforms is a plus.
**Experience and Capabilities**
+ Good understanding of financial services
+ Experience of having responsibility for recruitment, resourcing, procurement across regions with complexities
+ Ability of working in complex multi-jurisdiction and multi-cultural environments
+ Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment
+ High level of drive and motivation to ensure successful delivery of complex transformational initiatives
+ Relationship management, collaboration and influencing skills
+ Good organizational, time management and planning skills
+ Good knowledge of MS Office, Oracle Fusion, GPDM, SharePoint, Jira, Confluence, BI Dashboards
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Is this job a match or a miss?
Apply Now
7
Job Description
Corporate Services and Engagement Manager
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 23 Jun 2026
**Job description**
GCB 6
**Principal Accountabilities: Key activities and decision making areas**
Impact on the Business
- Plan and delivery high caliber and engaging wellness, sports and recreational programmes and facilities
- Creating new activities to stimulate participation rates
- Ensure programmes and activities are delivered on-time and within budget
- Ensure that health and safety of the participants are always considered for each of the activities/events/facilities
- Manage formal records of costs and statistics for individual activity and event to enable on-going review of the efficacy
- Develop and manage entity events and activities communication on digital channel, i.e. WayFoong Apps, newsletter and intranet to drive awareness and participation
- Coordinate with Technology team on the on-going update and releases of WayFoong Apps and new registration platform
- Support in the organizing large scale entity wide events (e.g. Sports Day, Singing Contest and Festive Events)
- Promote and coordinate Community Chest events within the bank and drive staff donations
**Customers / Stakeholders**
- Liaising with other Departments and external organisations to ensure timely delivery of proposed activities and share best practice
- Support the Sports and Recreation Manager in preparing of event communication and ideas for improvement on digital communication
- Manage and oversee Wayfoong sports club app development and App content creation.
- Monitor app content contribution from users (e.g. staff feedback/survey, staff online sales tool
**Leadership & Teamwork**
- Maintain an open, dependable, and connected approach when dealing with stakeholders to promote HSBC Brand
- Drive performance through a diversified team which includes departments within the bank, external corporations, corporate sports associations and vendors.
**Operational Effectiveness & Control**
+ Work in partnership with the Sports Club Treasurer and Sports and Recreation Manager to manage the total programme budget
+ Ensure adherence to HSBC policy and maintain internal control procedures
**Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)**
- Compliance with HSBC Group standards, whilst accommodating specific organisational requirements
- The job holder is required to plan and organise bank wide employee programmes and events ensuring the successful delivery of employee benefits. It is important to work within budgets and policy but at the same time, dealing with people also requires sound judgment and flexibility with decisions often having to be made on the spot. The role requires a solid network both internally and externally to help develop an interesting and relevant calendar of events and at the same time solicit support for bank wide events and environmental activities.
**Role Context** (The environment and operating conditions of the role including the extent of guidance and authority)
The job is part of the Wayfoong Sports Club (WSC) which was established in 1974. Its primary objectives are to promote and organise sports and recreational activities for its members, which currently number 23,000.
The job holder is required to promote a full range of employee programmes through digital channels such as the Wayfoong Sports Club App, internet and newsletter, in areas relating to sports, recreation, community, health, retirement, volunteering and environment.
The job holder refers to the GSM and relevant HR manuals and BIMs where possible and will make recommendations on updates to these as and when required. The scope of this post is wide and requires a high degree of initiative, autonomy and discretion
The job holder must be adapt and able to manage internal stakeholders as well as external service providers many of whom are now Global providers to ensure a consistent high standard of delivery and a seamless transition for the customer.
**Management of Risk (Operational Risk / FIM requirements)**
The jobholder will ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls (Compliance Policy / FIM requirements)**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
**Knowledge & Experience / Qualifications**
The role holder will ideally have knowledge and experience in the following areas:
- University (BA) or (BS)
- Demonstrated event organization knowledge, ideally experience of coordination of large scale internal and external events and engagement with vendors
- Ability to interact and manage a cross section of employees are different banding
- Ideally to have experience in managing sports and recreational programmes
- Ability to manage and mitigate operational risk effectively
- Experience working across cultures
- Experience of managing and coordinating events in various locations in Hong Kong
- Understanding of the HSBC Group and its strategy
- Knowledge of the external environment
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Hybrid Worker
Date: 23 Jun 2026
**Job description**
GCB 6
**Principal Accountabilities: Key activities and decision making areas**
Impact on the Business
- Plan and delivery high caliber and engaging wellness, sports and recreational programmes and facilities
- Creating new activities to stimulate participation rates
- Ensure programmes and activities are delivered on-time and within budget
- Ensure that health and safety of the participants are always considered for each of the activities/events/facilities
- Manage formal records of costs and statistics for individual activity and event to enable on-going review of the efficacy
- Develop and manage entity events and activities communication on digital channel, i.e. WayFoong Apps, newsletter and intranet to drive awareness and participation
- Coordinate with Technology team on the on-going update and releases of WayFoong Apps and new registration platform
- Support in the organizing large scale entity wide events (e.g. Sports Day, Singing Contest and Festive Events)
- Promote and coordinate Community Chest events within the bank and drive staff donations
**Customers / Stakeholders**
- Liaising with other Departments and external organisations to ensure timely delivery of proposed activities and share best practice
- Support the Sports and Recreation Manager in preparing of event communication and ideas for improvement on digital communication
- Manage and oversee Wayfoong sports club app development and App content creation.
- Monitor app content contribution from users (e.g. staff feedback/survey, staff online sales tool
**Leadership & Teamwork**
- Maintain an open, dependable, and connected approach when dealing with stakeholders to promote HSBC Brand
- Drive performance through a diversified team which includes departments within the bank, external corporations, corporate sports associations and vendors.
**Operational Effectiveness & Control**
+ Work in partnership with the Sports Club Treasurer and Sports and Recreation Manager to manage the total programme budget
+ Ensure adherence to HSBC policy and maintain internal control procedures
**Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)**
- Compliance with HSBC Group standards, whilst accommodating specific organisational requirements
- The job holder is required to plan and organise bank wide employee programmes and events ensuring the successful delivery of employee benefits. It is important to work within budgets and policy but at the same time, dealing with people also requires sound judgment and flexibility with decisions often having to be made on the spot. The role requires a solid network both internally and externally to help develop an interesting and relevant calendar of events and at the same time solicit support for bank wide events and environmental activities.
**Role Context** (The environment and operating conditions of the role including the extent of guidance and authority)
The job is part of the Wayfoong Sports Club (WSC) which was established in 1974. Its primary objectives are to promote and organise sports and recreational activities for its members, which currently number 23,000.
The job holder is required to promote a full range of employee programmes through digital channels such as the Wayfoong Sports Club App, internet and newsletter, in areas relating to sports, recreation, community, health, retirement, volunteering and environment.
The job holder refers to the GSM and relevant HR manuals and BIMs where possible and will make recommendations on updates to these as and when required. The scope of this post is wide and requires a high degree of initiative, autonomy and discretion
The job holder must be adapt and able to manage internal stakeholders as well as external service providers many of whom are now Global providers to ensure a consistent high standard of delivery and a seamless transition for the customer.
**Management of Risk (Operational Risk / FIM requirements)**
The jobholder will ensure that the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.
**Observation of Internal Controls (Compliance Policy / FIM requirements)**
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
**Knowledge & Experience / Qualifications**
The role holder will ideally have knowledge and experience in the following areas:
- University (BA) or (BS)
- Demonstrated event organization knowledge, ideally experience of coordination of large scale internal and external events and engagement with vendors
- Ability to interact and manage a cross section of employees are different banding
- Ideally to have experience in managing sports and recreational programmes
- Ability to manage and mitigate operational risk effectively
- Experience working across cultures
- Experience of managing and coordinating events in various locations in Hong Kong
- Understanding of the HSBC Group and its strategy
- Knowledge of the external environment
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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Job Description
Description
AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Hong Kong. The Engagement Manager serves as the primary commercial and relationship owner for ProServe customer engagements - responsible for scoping, selling, structuring, and managing the delivery of complex professional services projects. This role bridges sales and delivery, ensuring customer outcomes are achieved while driving bookings, revenue, and margin targets. The ideal candidate combines strong consultative selling skills, program management rigor, and deep knowledge of the enterprise market.
Key job responsibilities
Engagement Management & Delivery Oversight
- Serve as single-threaded owner for engagement success - accountable for scope, timeline, budget, and customer satisfaction
- Manage delivery in partnership with Practice Managers and Consultants, ensuring quality outcomes
- Monitor engagement health, identify risks, and implement corrective actions proactively
- Manage engagement financials including margin, utilization, and revenue recognition
Customer Engagement & Business Development
- Identify and qualify opportunities through consultative discovery with customer stakeholders
- Develop SOWs, proposals, and commercial constructs (T&M, fixed-price, managed services, outcome-based)
- Lead customer-facing workshops, executive presentations, and roadmap discussions to define engagement scope
- Build trusted advisor relationships with decision-makers (Director to C-level)
Pipeline & Opportunity Management
- Build and maintain a qualified pipeline ≥ 3x of individual bookings target
- Drive pursuit rigor: qualification, teaming, pricing, proposal development, and close
- Accurately forecast bookings and revenue regularly
Cross-Functional Collaboration
- Partner with Account Managers, Solution Architects, and Specialist teams to pursue joint opportunities
- Collaborate with Delivery Practices to assemble the right teams
- Work with AWS Partners to structure co-delivery models where appropriate
About the team
AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance, best practices, and hands-on delivery support throughout their cloud journey.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in STEM field
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
Preferred Qualifications
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Professional Services is seeking a customer-obsessed Engagement Manager (EM) to lead and deliver cloud transformation engagements for enterprise customers in Hong Kong. The Engagement Manager serves as the primary commercial and relationship owner for ProServe customer engagements - responsible for scoping, selling, structuring, and managing the delivery of complex professional services projects. This role bridges sales and delivery, ensuring customer outcomes are achieved while driving bookings, revenue, and margin targets. The ideal candidate combines strong consultative selling skills, program management rigor, and deep knowledge of the enterprise market.
Key job responsibilities
Engagement Management & Delivery Oversight
- Serve as single-threaded owner for engagement success - accountable for scope, timeline, budget, and customer satisfaction
- Manage delivery in partnership with Practice Managers and Consultants, ensuring quality outcomes
- Monitor engagement health, identify risks, and implement corrective actions proactively
- Manage engagement financials including margin, utilization, and revenue recognition
Customer Engagement & Business Development
- Identify and qualify opportunities through consultative discovery with customer stakeholders
- Develop SOWs, proposals, and commercial constructs (T&M, fixed-price, managed services, outcome-based)
- Lead customer-facing workshops, executive presentations, and roadmap discussions to define engagement scope
- Build trusted advisor relationships with decision-makers (Director to C-level)
Pipeline & Opportunity Management
- Build and maintain a qualified pipeline ≥ 3x of individual bookings target
- Drive pursuit rigor: qualification, teaming, pricing, proposal development, and close
- Accurately forecast bookings and revenue regularly
Cross-Functional Collaboration
- Partner with Account Managers, Solution Architects, and Specialist teams to pursue joint opportunities
- Collaborate with Delivery Practices to assemble the right teams
- Work with AWS Partners to structure co-delivery models where appropriate
About the team
AWS Professional Services works with enterprise customers and partners to help them realize their desired business outcomes through cloud adoption. Our team assists customers in achieving the greatest value from AWS by providing guidance, best practices, and hands-on delivery support throughout their cloud journey.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in STEM field
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
Preferred Qualifications
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Is this job a match or a miss?
Apply Now
9