What Client Relations Jobs are in Hong Kong?

Head of Customer Relations - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Commercial Banking
Closing Date: Hybrid Worker
Date: 17 Jun 2026
**Job description**
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as **Head of Customer Relations.**
**Principal responsibilities**
+ Lead and steer a team of complaint handling Customer Relations managers for complaint investigation and resolution.
+ Prepare relevant MI reports and papers for key stakeholders' attention to the trend and analysis of complaint cases and initiatives for service / process improvement.
+ Ensure timely and appropriate escalation is made and / or approval is obtained where required.
+ Protect the Bank's reputation by timely and effective complaint resolution.
+ Ensure compliance to internal and regulatory requirements.
**Requirements**
+ University degree in Finance and Accounting, Finance, Economics, Banking, Business Management and related discipline.
+ Proven years of working experience in the banking industry with focus on complaint handling or commercial banking.
+ High level of customer centricity mindset with dedication to deliver exceptional quality services for customers.
+ Ability to lead and motivate other complaint handling case managers.
+ Builds effective networks both internally and externally and creates opportunities for others to work collaboratively.
+ Skilled decision-maker for making considered and timely decisions, particularly when under pressure.
+ Strong analytic, judgmental and decision making skills sufficient to identify and resolve problems while maintaining quality of output within designated timeframe.
+ Excellent written and spoken communication skills with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations.
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
CMB
CMB2026

VP, Customer Relations, Business Banking - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Commercial Banking
Closing Date: Hybrid Worker
Date: 17 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our department as **VP, Customer Relations, Business Banking.**
**Principal responsibilities**
+ Handle and investigate Commercial Banking complaints in a timely, professional manner, ensuring compliance with internal and external rules and guidelines
+ Act as an escalation point, support Business Units in decision-making, provide complaints system administration/support, and reduce repeat issues through strong root cause analysis and continuous improvement.
+ Own case management end-to-end, including effective customer negotiation and service recovery where appropriate
+ Provide assistance in the oversight of the Customer Relations team and define parameters for measuring performance level
+ Recommend service strategies and actions to recover, retain, and strengthen customer relationships
+ Ensure prompt and effective handling and service recovery for complaints and customer feedback channeled from senior management and regulatory bodies
+ Proactively share own experience with the team and facilitate team development to enhance the quality of service provided
+ Provide assistance in deploying governance procedures and standards to ensure effective risk management and regulatory compliance within Commercial Banking
+ On-going reengineering of overall customer experience processes to achieve higher operational efficiency
**Requirements**
+ University degree in Business Administration or related disciplines
+ Proven experience in customer experience management, with good knowledge of Commercial Banking is an advantage
+ Strong self-motivation, with good communication and interpersonal skills
+ High level of attentiveness to detail, with strong business sense and able to make sensible business judgments
+ High level of customer-centric mindset with dedication to deliver exceptional quality services for customers
+ Able to provide flexible, creative and authoritative service recovery solutions and alternatives to customers
+ Proficiency in both English and Chinese, fluency in Putonghua is an advantage
**You'll achieve more when you join Hang Seng Bank Limited.**
** Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited
CMB
CMB2026

Manager, Customer Relations - Hang Seng Bank (HK)
Location:
Mongkok, Kowloon, HK
Brand: Hang Seng Bank
Area of Interest: Branch and Retail Banking
Closing Date: Hybrid Worker
Date: 16 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Proposition and Management is committed to designing differentiating value propositions for strategic customer segments, including mass affluent, mass retail and mainland Chinese with unique anchors on wealth and banking solutions, synergising advanced digital capabilities, and servicing channels to deliver quality client experiences. We continue to develop best-in-class customer life cycle management strategies, ranging from account acquisition, activation, relationship deepening and retention, to accelerate quality customer growth and deepen customer relationships. The team is also dedicated to providing first-class customer experience with a focus on structured customer feedback loop, experience measurements for customer touch points and journeys, key customer journey enhancements as well as efficient complaint resolutions and cultivation of the customer centric culture within the bank.
We are currently seeking a high caliber professional to join our team as Manager, Customer Relations, reporting to the Senior Customer Relations Manager
**Principal responsibilities**
+ Handle customer complaints related to retail banking, insurance and investment products from all channels
+ Directly deal with cases referred from regulators responsively and timely
+ Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines
+ Propose resolutions to complaints and ensure they are in line with the overall business strategic goals
+ Prepare investigation report, and provide verbal / written reply for customer complaints in a timely manner
+ Prepare high-quality case update to senior management
+ Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality
+ Detect and raise if there is any compliance issue in customer complaints
**Requirements**
+ University degree in a related discipline or relevant experience
+ Proven five years' work experience including three years or more in complaint handling/customer resolution or has a good understanding of service excellence, ideally with exposure to insurance and investment products.
+ Previous experience in regulatory and/or financial institution is preferred
+ Strong self-motivation with good communication, negotiation and interpersonal skills
+ Strong driver role and ownership to deliver result within tight timeline
+ Proficiency in both English and Chinese; able to prepare high-quality write-up of case update for senior management's review
+ Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
RBW
**You'll achieve more when you join Hang Seng Bank Limited.**
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
by Hang Seng Bank Limited

We are seeking a proactive and customer‑focused **Officer, Customer Service (12 Months)** to join our team. In this role, you will manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow‑up on all cases. You will work closely with internal stakeholders to resolve issues, enhance customer satisfaction, and contribute to continuous service improvement initiatives.
The ideal candidate will possess strong communication skills, an eye for detail, and the ability to manage multiple tasks in a dynamic environment. If you are passionate about delivering exceptional service and want to build a career in the pension/financial services sector, we welcome you to apply.
**Position Responsibilities:**
+ Act as the primary contact point for employers and intermediaries, handling enquiries via phone, email, and other communication channels.
+ Provide accurate and timely information and advisory services on MPF schemes, account management.
+ Conduct follow‑up on outstanding cases and ensure proper resolution within service-level timelines.
+ Support employer onboarding, employee penetration, and customer education initiatives.
+ Work closely with internal departments and external stakeholders to investigate and resolve customer issues.
+ Maintain accurate records of all customer interactions and case handling in internal systems.
+ Assist in preparing customer communication templates, FAQs, and process guidelines.
+ Identify service gaps, recommend improvements, and support projects that enhance customer experience.
+ Ensure all activities comply with regulatory requirements and company policies.
**Required Qualifications:**
+ Diploma or bachelor's degree in business administration, Finance, or a related discipline.
+ Minimum 3-4 years of experience in customer service, call centre operations, client service, preferably in financial services or MPF/retirement schemes.
+ Strong communication skills in English and Chinese (Cantonese); Mandarin is an advantage.
+ Customer‑oriented with strong problem‑solving, listening, and interpersonal skills.
+ Detail‑minded, well‑organized, and able to handle multiple tasks under tight deadlines.
+ Proficient in MS Office (PowerPoint, Word, Excel, Outlook).
**Preferred Qualifications:**
+ Experience in MPF, pension administration, or financial products.
+ Experience handling employer accounts or corporate clients.
+ Ability to conduct employer briefings, presentations, or training.
+ Strong analytical mindset and familiarity with regulatory guidelines issued by MPFA.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.
**Position Responsibilities:**
+ Support the servicing team in reviewing and improving service efficiency and effectiveness across customer relations, education, and member engagement
+ Conduct ongoing evaluations to identify service gaps, improvement opportunities, and practical enhancement actions
+ Assess the effectiveness of member education programmes and customer campaigns, and recommend next steps or refinements
+ Develop Excel‑based analysis and reporting to support service reviews, programme evaluation, and management discussions
+ Translate findings into clear, actionable recommendations that support service uplift and better customer outcomes
+ Work closely with internal stakeholders to ensure insights are business‑relevant, practical, and service‑driven
**Required Qualifications:**
+ University degree with extensive industry knowledge on the retirement industry management, preferably with 6-8 years working experience in MPF
+ Experience in servicing, business development and general management from insurance, financial institution, or trustee industries, including service-based businesses
+ Proactive, customer-driven approach, excellent inter-personal skill with a strong sales and servicing orientation
+ Excellent communication skills in English and Cantonese
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

As Director, Customer‑Centric Culture & Communications, you will play a pivotal role in embedding a customer‑first mindset and behaviors across the organization, while ensuring customers experience clear, empathetic and consistent communications.
**This role offers the opportunities to lead:**
+ Shaping how the organization thinks about customers and how it communicates with them with the new ways of working
+ Translating CX strategy, customer insights and experience design into cultural change, leadership behaviors and customer‑facing messaging
+ Driving customer-centricity program with HR, Corporate Communications & Business stakeholders to continue strengthen customer mindset & behaviors
+ Ensuring customer communications effectively support service delivery, change initiatives and customer confidence
+ Supporting change management planning and execution of initiatives and plans derived from the customer journey design and other strategic projects to deliver the desired customer experience
**Position Responsibilities:**
**Customer-centric culture & mindset shift**
+ **Drive the** **customer** **‑centric culture agenda** aligned to the Customer-Centricity and Enterprise strategy
+ **Design and deliver a structured customer-centric cultural program** that embed customer‑first thinking into leadership behaviors and conversations, day‑to‑day operations
+ **Translate customer insights** (VOC, complaints, rNPS, journey pain points) into compelling stories that influence leadership decision and drive behavioral change
+ **Design and deliver customer immersion and engagement initiatives** , such as Customer storytelling and case studies, journey walk‑throughs and experience reviews, learning sessions and internal campaigns
+ **Partner with HR and Internal Comms Teams to develop and integrate customer** **‑centric principles** into onboarding and training programmes, leadership development, and behavioral and performance expectations
**Customer communications strategy & governance**
+ **Own and shape the customer-facing service and change communications approach,** ensuring clarity, consistency and customer understanding across all touchpoints
+ **Ensure customer communications are simple, clear and empathetic; consistent across channels and touchpoints; and aligned with CX design, brand promise and regulatory obligations**
+ **Work closely with Marketing sub-teams, Operations, Distributions, Legal & Compliance** to simplify complex messages, to ensure clarity and customer understanding, and to balance empathy with accuracy, supported by a structured review process
+ **Support major Marketing and business initiatives** to develop **customer** **‑focused communication plans** to reduce confusion, minimize friction and drive adoption
+ **Partner with CX Design and Insights teams to use** customer feedback, complaints and behavioural data to **continuously improve communication effectiveness**
**Change Enablement & Adoption**
+ **Support CX and transformation initiatives** by ensuring customer and people impacts are clearly understood and effectively communicated, with a focus on embedding behavioural and communication change
+ **Translate initiatives** into "what it means for customers" and "what it means for our people" messaging.
+ **Lead dedicated in-house and external resources** to drive Customer‑Centric Culture & Communications
+ Work with local and regional counterparts to **translate and adapt regional best practices** with local markets needs
This role is not focused on marketing campaigns or traditional change management delivery, but on shaping behaviors and improving customer experience through culture and communication.
**Required Qualifications** :
+ Bachelor's degree holder in business administration, marketing, communications, behavioral science or equivalent with 8+ years of relevant experience in customer experience, customer communications, program management or transformation functions
+ Solid experience in customer experience, service excellence, culture change, engagement or transformation, preferably within insurance or financial services but not a must
+ Proven experience driving mindset and behavioral/ cultural change, not just process or system implementation
+ Deep understanding of how to embed customer‑centricity into everyday behaviors, leadership routines and decision‑making
+ Strong ability to translate customer insights into impactful storytelling and engagement initiatives that drive understanding and actions with leaders and frontline teams
+ Strong background in customer-facing communications, service communications or experience communications
+ Strong written and verbal communication skills in English and Chinese, with a sharp instinct for tone, clarity and customer impact
+ Demonstrated ability to simplify complex topics for customers, craft empathetic, customer‑friendly messaging, and navigate regulatory and compliance considerations
+ Strong influencing, storytelling and presentation skills; comfortable engaging senior stakeholders without formal authority
+ Experience leading small teams or cross‑functional initiatives
+ Exposure & training in CX journey design, service design or VOC programs
+ Experience using VOC, complaints and customer feedback to refine communication effectiveness
+ Ability to influence decisions and gain consensus across different stakeholders, channels and lines of business, particularly in the case of competing interests and priorities
+ A positive disposition and ability to relate well with others, possessing high levels of empathy
+ Results oriented, with a can-do attitude. Undeterred by obstacles and challenges; ability to think creatively to overcome barriers to achieve objectives.
+ Comfortable with ambiguity; open to new ideas; flexes with changing business priorities and situations
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Account Strategist, Engage, Google Customer Solutions (English, Cantonese)
_corporate_fare_ Google _place_ Hong Kong
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience in advertising, sales, marketing, consulting, or media.
+ Ability to communicate in Cantonese and English fluently to support client relationship management.
**Preferred qualifications:**
+ Experience in advertising, media account management, and achieving quotas to drive client growth.
+ Ability to assess and solve client needs through effective questioning, objection handling and engaging promotion.
+ Ability to use investigative skills to leverage data to uncover insights to support proposals and analyze impact.
+ Ability to manage multiple projects while paying attention to detail and working individually and with others.
+ Excellent presentation and communication skills with peers, management, cross-functional teams and clients.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
As an Account Strategist, you will provide quality client service, research and market analysis. You will anticipate decisions, uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. You will set the direction and the strategy for how their advertising can reach thousands of users. You will set a strategy for how their products and services can reach users. You will work as part of a team and use your creativity to grow and transform the business.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunity for growth, managing risks and creating plans for achievement.
+ Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience.
+ Improve customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success.
+ Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
**Citi Private Bank (CPB)** is dedicated to serving the world's wealthiest individuals and their families. From 52 locations across 20 countries, we offer our services to more than 14,000 ultra-high net worth clients from nearly 100 nations. Our clients include entrepreneurs, business leaders, executives, their heirs and families, whom we offer customized services to help protect and responsibly grow their wealth. Our unique approach focuses on fewer, larger and more sophisticated clients with an average net worth above $100 million.
We're currently looking for a high caliber professional to join our team as **Officer, Private Bank Know Your Customer Client Onboarding Intermediate Analyst -** **Hybrid** (Internal Job Title: Client Onboarding Intermediate Analyst - C11) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
+ Responsible to perform independent Client Onboarding KYC due diligence functions of new and existing clients across a variety of teams including private bankers, operations and compliance. Our ultimate goal is to exceed our clients' expectations by constantly innovating to improve the onboarding and account opening processes.
+ To review clients' profiles and work with banker team to fulfill onboarding requirement, full compliance of Bank's AML/KYC standards, local laws and regulations.
+ Perform Client Name Screening disposition, Sanctions review and Enhanced Due Diligence.
+ Identify and highlight suspicious money laundering activities, deficiencies and other non-compliance issues to management.
+ Liaise with downstream partners until requests are completed and maintain constant communication with banking team partners
+ Ensure all documentation received is current, accurate and complete.
+ Partner with KnowYourClient (KYC) Quality Assurance Team, the Account Opening division, and other business control partners to ensure expedient, efficient and seamless processing
+ Provide the highest level of customer service and teamwork to Banking teams and other internal partners
+ Continuously innovate by analyzing our onboarding processes and systems to ensure we are as efficient and effective as possible
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Demonstrates high level of diligence, motivation and organizational skills.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 5 -8 years relevant KYC/AML/CDD experience in the Private bank sector
+ Demonstrated interpersonal skills, pro-active team player but also able to work independently, with strong written and verbal communication skills
+ Ability to manage multiple stakeholders across levels, businesses, and geographies
+ Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment
+ Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile
+ Proficient in handling urgent and escalation cases and manage internal team expectations
+ Proficient in Microsoft Office Applications
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Bachelor's/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Private Client Coverage
---
**Job Family:**
Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
Shape your Career with Citi
Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.
Citigold clients have a dedicated team, complimentary financial planning, world-class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management.
We're currently looking for a high caliber professional to join our team as Officer, Client Service Specialist, - Onsite (Internal Job Title: Client Service Specialist - C05) based in Hong Kong. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
+ We empower our employees to manage their financial well-being and help them plan for the future.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
+ We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
+ We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
**In this role, you're expected to:**
The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".
+ Coordinate the application of the Attention and Operation Model in Branch
+ Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
+ Coordinate adequately the material resources and the employees of the Branch.
+ Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
+ Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
+ Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ Bachelor's/University degree or equivalent experience
+ Experience in customer service, sales and/or referencing in branches
+ Consistently demonstrates clear and concise written and verbal communication
+ Able to build connection between our digital platform and our clients
+ Remodeling our clients banking behavior in embracing digitization
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
Family Group:**
Private Client Coverage
---
**Job Family:**
Client Services
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.