161 Client Relations jobs in Hong Kong

Manager, Client Relations (Hong Kong based)

Join to apply for the Manager, Client Relations (Hong Kong based) role at Invesco Asia Pacific

Manager, Client Relations (Hong Kong based)

Join to apply for the Manager, Client Relations (Hong Kong based) role at Invesco Asia Pacific

As one of the world’s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world.
If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!
Job Description
Who we are:
With over $1.9 trillion of assets under management, Invesco is one of the world’s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world’s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life.
Key Responsibilities

• Client Understanding and Compliance:
• Develop a comprehensive understanding of the assigned client's organizational structure and investment priorities.
• Ensure thorough knowledge of the client's reporting, regulatory requirements, and servicing guidelines.
• Communication and Relationship Management:
• Establish and maintain regular communication with institutional sales, portfolio management, and key stakeholders.
• Continuously evaluate client needs and design an effective approach to relationship management.
• Client Coordination and Support:
• Promptly and accurately coordinate client requests, facilitating dialogue between clients and internal teams regarding IMA/IG changes, investment reviews, presentations, reporting, and fund account setup/operations.
• Assist with AML documentation during new account onboarding and subsequent refreshes as required by the Compliance/AML team.
• Performance Reviews and Issue Resolution:
• Independently moderate performance reviews with clients and drive solutions to address any operations-related issues or concerns.
• Actively measure and monitor the success of client accounts, focusing on investment and service level execution.
• Project Management:
• Lead or assist with regular client relationship or ad hoc projects, ensuring high quality and client satisfaction.
• Consistently seek ways to enhance client service and improve internal coordination.
  

• Time and Resource Management:
• Organize and prioritize time and resources to meet goals and expectations.
• Team Collaboration:
• Perform any other duties assigned by the Head of Client Relations or the firm.
• Maintain a harmonious and positive team spirit.
  

The Experience You Bring:

• University degree specializing in Economics, Business or Finance
• Solid 7+ years (4 years for Assistant Manager) Institutional Client Relations working experience within the financial services industry, preferably in asset management sector
• Processes of good understanding of institutional asset management industry, regulation and needs of institutional clients
• Solid knowledge of different investment assets, product capabilities, operations and services
• Fluency in written and oral communication in English, Cantonese and Mandarin Chinese
  

Key Competencies

• Strong team player with high integrity, self-motivated, committed and positive working attitude
• Excellent interpersonal and communication skills, with ability to cooperate in a team environment and work under pressure (individual and team bases) and tight timeline
• Analytical and organizational skills to determine the needs of the client and drive feasible solutions
• Professional and presentable with ability to moderate client review meetings face to face
• Great attention to details with ability to prioritize, multi-task and project manage
• Demonstrate strong numbers aptitude
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint)
• SFC License for RA 1 (Dealing in Securities)
• Chartered Financial Analyst or Chartered Accountant is a distinct advantage
  

Our benefit policy includes but not limited to:

• 25 days annual leave plus flexible paid time off
• Hybrid work schedule
• Learning and development programs
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan
  

How to Apply:

• Apply for the role directly here or at Invesco Careers: Careers at Invesco | APAC.
  

To know more about us:

• About Invesco:
• About our Culture:
• About our CR program:

Full Time / Part Time
Full time
Worker Type
Employee
Job Exempt (Yes / No)
Yes
Workplace Model
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least four days a week, with one day working outside an Invesco office.
Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable local laws governing non-discrimination in employment.
Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within twelve weeks may consider their application unsuccessful. All related information will be kept in our file for future recruitment purposes. When there are vacancies in our subsidiary or associate companies, we may transfer the application to them for consideration of employment. Under the Personal Data (Privacy) Ordinance, job applicants have a right to request access to, and to request correction of, Personal Data in relation to the application. If job applicants wish to exercise these rights, they should contact the Human Resources department. Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Investment Management and Financial Services

Referrals increase your chances of interviewing at Invesco Asia Pacific by 2x

Get notified about new Client Manager jobs in Hong Kong, Hong Kong SAR .

Client Account Manager - Global Family and Institutional Wealth Assistant Manager, Customer Relationship Client Solutions Manager, eCommerce, Greater China Manager, Customer Experience & Relations Senior Vice President, Client Onboarding Group Manager

Kowloon City District, Hong Kong SAR 5 days ago

Client Relationship Manager - FT Professional Customer Relationship Manager (Customer Contact Centre) (HK) Private Bank Relationship Manager- Wealth Management (Hong Kong) Manager, Customer Experience & Tourism Business

Sha Tin District, Hong Kong SAR 1 week ago

Associate Relationship Manager (Hong Kong)

Kwun Tong District, Hong Kong SAR 3 months ago

Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)

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Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

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The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
**Position Responsibilities:**
+ Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
+ Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
+ Maintain clear and empathetic communication with customers throughout the complaint resolution process.
+ Ensure compliance with company policies and regulatory requirements in all complaint management processes.
+ Analyze complaint data to identify trends, root causes, and areas for improvement.
+ Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
+ Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
+ Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
+ Provide training and support to customer service representatives on complaint handling service best practices.
+ Handle ad hoc tasks and projects.
**Required Qualifications:**
+ University graduate in Business, Finance, Compliance, Risk management or related disciplines.
+ Above 5 years' solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
+ Qualified license of IIQE Paper 1, 3 and 5
+ Strong analytical mindset and problem-solving skills, attention to detail.
+ Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
+ Strong sense of ownership and able to work independently in a fast-paced environment.
+ Confident in handling complaints and capable of dealing with senior management independently
+ Excellent presentation, facilitation skills and strong interpersonal skills.
+ Excellent written and verbal communications skills, proof reading skills, and documentation skills.
+ Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
+ Ability to create and maintain strong working relationships with all levels of employees.
+ A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
+ The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Assistant Customer Service Manager, Customer Relations

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Assistant Customer Service Manager, Customer Relations

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Customer Service Manager, Customer Relations role at Manulife

Get AI-powered advice on this job and more exclusive features.

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Manager/ Assistant Manager, Customer Resolution Unit with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities

• Manage and resolve customer complaints efficiently and professionally, ensure timely follow-up and resolution.
• Provide operational support to customer, field force & other business areas via email, telephone and even face-to-face during complaint handling.
• Maintain clear and empathetic communication with customers throughout the complaint resolution process.
• Ensure compliance with company policies and regulatory requirements in all complaint management processes.
• Analyze complaint data to identify trends, root causes, and areas for improvement.
• Collaborate with cross-functional teams to develop and implement service improvement initiatives based on customer feedback.
• Involve service enhancements or projects from initiation to completion, ensuring alignment with organizational goals.
• Prepare reports on complaint trends, resolutions, and service performance metrics for management review.
• Provide training and support to customer service representatives on complaint handling service best practices.
• Handle ad hoc tasks and projects.
  

Required Qualifications

• University graduate in Business, Finance, Compliance, Risk management or related disciplines.
• Above 5 years’ solid experience in customer services or complaint management, preferably in financial institutions / insurance industry.
• Qualified license of IIQE Paper 1, 3 and 5
• Strong analytical mindset and problem-solving skills, attention to detail.
• Customer-focused with a proactive attitude, demonstrate passion for providing client centric solutions.
• Strong sense of ownership and able to work independently in a fast-paced environment.
• Confident in handling complaints and capable of dealing with senior management independently
• Excellent presentation, facilitation skills and strong interpersonal skills.
• Excellent written and verbal communications skills, proof reading skills, and documentation skills.
• Consistent demonstrated use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Ability to create and maintain strong working relationships with all levels of employees.
• A committed team player and manager, capable of working under pressure and determined to meet the Service Level Agreement (SLA)
• The individual must be very proficient in Excel, Microsoft Word, PowerPoint and Access Databases.
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Customer Service Assistant jobs in Hong Kong, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Customer Service Officer – South Island Line (Ref: 250004) Customer Service Officer (High Speed Rail) (Ref: 250005) Officer, Customer Services (Phone Banking - General Banking)

Shenzhen, Guangdong, China CN¥5,000.00-CN¥,000.00 2 years ago

Customer Service, Assistant Manager (More than 1 opening)

Wan Chai District, Hong Kong SAR 1 month ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 year ago

Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 3 weeks ago

(HK) Customer Service Assistant (Part-Time) ASSISTANT CUSTOMER SERVICES OFFICER (Ref. RC-ACSO) Customer Service Representative (Part-time) (Sunday Working)

Kowloon City District, Hong Kong SAR 4 months ago

Customer Service Officer (Premier Centre) - Wealth and Personal Banking

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Company Description

We are

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  
  

Qualifications

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  
  

Additional Information

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Sign in to set job alerts for “Customer Service Specialist” roles. Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Assistant Customer Service Manager, Customer Relations Customer Care Advisor (English Speaking) Customer Care Representative (Digital & Feedback)

Sha Tin District, Hong Kong SAR 1 week ago

Customer Services Officer(Complaints & Enquiries)

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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Company Description
We are

Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description

• Handle incoming email and phone enquiries
• Deliver customer satisfaction through excellent service quality
• Solve problems and analyze information accurately with appropriate speed
• Make decisions through appropriate actions required to solve queries within guidelines
• Prepare proposal, quotation and agreement for the customer
• Communicate with laboratory staff on special sample handling and test requirements, etc to ensure projects proceed in a satisfactory manner
  

Qualifications

• High Diploma or above in any subjects
• 1-4 years’ experience in customer services
• Good command of both written and spoken English and Chinese, including Mandarin
• Good communication skill, outgoing and initiative
  

Additional Information

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Free shuttle service
• Employee Assistance Program (EAP)
• Staff Activities

Seniority level

• Seniority level Executive

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Retail Office Equipment, Consumer Services, and Oil and Gas

Referrals increase your chances of interviewing at SGS by 2x

Sign in to set job alerts for “Customer Service Specialist” roles. Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 3 days ago

Assistant Customer Service Manager, Customer Relations Customer Care Advisor (English Speaking) Customer Care Representative (Digital & Feedback)

Sha Tin District, Hong Kong SAR 1 week ago

Customer Services Officer(Complaints & Enquiries)

Sha Tin District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 year ago

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1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Respond to customer emails in a timely and professional manner
• Handle customer enquiries and complaints in a professional manner
• Handle and follow up clients’ enquiries, liaise with external parties and internal staff based on feedbacks gather from clients
• Perform account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations
• Assist the Team Head to establish and enforce service procedures, policies and standards
• Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
• Handle Ad-hoc tasks as required

Requirements :

• 1~2 years working experience in related fields such as relationship management, onboarding, client services etc
• Experience in KYC/AML, CRS and FATCA areas within Finance industry is strongly preferred
• Familiar with SFC regulation on KYC and AML requirements
• Excellent in client service mindset and interpersonal communication skill
• SFC type 1 license holder / pass of relevant papers is strongly preferred
• Fluent in Mandarin and English is a must
• Title would adjust based on the relevant experience

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service and Finance

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Sign in to set job alerts for “Customer Service Officer” roles. Senior Executive/Executive, Customer Service Operations ( Fresh graduates are welcome) Officer, Customer Services (Phone Banking - General Banking) Officer, Customer Services - Employee Benefits Senior Officer, Customer Relations (complaint handling) Customer Service Officer, Multiple Openings!

Wan Chai District, Hong Kong SAR 3 months ago

Customer Services Officer (1-Year contract) Customer Service Supervisor / Officer (Serviced Apartment)

Central & Western District, Hong Kong SAR 4 weeks ago

Customer Relationship Management Specialist / Manager (CRM) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK) Customer Service Officer, INV Specialist Client Relationship Officer | Fintech | Hong Kong Customer Service (Employee Benefit), Manager / Assistant Manager

Wan Chai District, Hong Kong SAR 2 days ago

Guest Services Officer - Food & Beverage Customer Services Officer (1-Year contract) Administrator - KYC / CDD | Client support (Fresh Graduate Welcome) Company Secretarial Assistant/ Officer

Wan Chai District, Hong Kong SAR 4 weeks ago

Customer Service Representative (5 days) Client Services Coordinator / Department Administrative Assistant (Hong Kong, SAR) (#3964)

Central & Western District, Hong Kong SAR HK$25,000.00-HK$29,000.00 2 hours ago

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10 hours ago Be among the first 25 applicants

• Work with sales team to support order process and ensure effective handling of customer orders.
• Work with supply chain to provide accurate product availability and delivery date.
• Play a key role in product allocation check and execution.
• Initiate and drive automation improvement, collaborate with adjacent departments, supply chain and planner.
• Work closely with sales team to attain customer satisfaction through high-quality service.
• Keep customer in mind, deep understand their needs and pain point.
• Thinking as a customer, using 360 view of the customer to increase customer centric behavior.
• Good sense of urgency and capable to drive order implementation efficiently per market needs.
• Prepare and distribute assigned reports related to customer service area, conduct analysis as required with timely follow-up.
• Efficiently handle inquiries from existing and new customers.
• Maintain full compliance of internal control requirement.
• Support other business activities as required.

Qualifications:

• Bachelor degree or above, with major in Economics, international trade, supply chain etc.

• Over 3 years relevant working experience. Well understand the trading business model and sufficient international trade knowledge.

• Strong interpersonal and communication skills to link different departments and deliver the result.

• Proactive and logic thinking, be able to work under pressure.

• Well organized and good documentation skills.

• Good English skills including speaking and writing.

• Good computer application skill, SAP experience is preferred

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Chemical Raw Materials Manufacturing

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Get notified about new Customer Service Representative jobs in Kowloon, Hong Kong SAR .

Officer, Contact Center Customer Service

Kowloon City District, Hong Kong SAR 1 week ago

Kwun Tong District, Hong Kong SAR 1 year ago

Wong Tai Sin District, Hong Kong SAR 1 day ago

Client Service Representative (12 months Contract) Customer Services Representative (Contact Centre)

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 1 year ago

Kowloon, Hong Kong SAR HK$25,000.00-HK$30,000.00 3 months ago

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 6 days ago

Guest Service Agent / Senior Guest Service Agent

Kowloon City District, Hong Kong SAR 4 months ago

Kwun Tong District, Hong Kong SAR 6 hours ago

Account Sales Manager, (Energy Saving Solutions / Retrofit) Business Support Management – Administrative Assistant Manager – Associate Manager, Account Closure & Audit Confirmation

Kwun Tong District, Hong Kong SAR 8 months ago

Kwun Tong District, Hong Kong SAR 4 months ago

Senior Account Manager, Commercial Sector Chiller Export Key Account Manager, China & SEA/Pacific Region

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Join to apply for the Customer Service Manager role at Plotio Financial Group Limited .

6 days ago Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

PLOTIO was established in 1983 and has grown into a dynamic financial institution with diverse business interests including real estate, property management, bullion trade, and environmental services. We are expanding and invite you to join our team to develop into future leaders.

Key Responsibilities

• Manage a team of up to 20 staff members.
• Handle customer inquiries related to account opening, market information, and complaints professionally.
• Oversee Quality Assurance Training (QAT); conduct QA and training for customer service and sales teams; manage live chat QA programs.
• Develop and maintain an up-to-date knowledge database; digitize manuals to improve operational efficiency.
• Ensure proper documentation and storage of client documents.
• Manage communication with internal and external parties.
• Lead process improvements and customer service projects.
• Gather customer feedback and recommend improvements.

Requirements

• Bachelor’s degree in business or related fields; at least 5 years of relevant leadership experience in customer service.
• Fluent in English, Mandarin (mandatory), and Cantonese.
• Proficient in Microsoft Word, Excel, and Chinese Word Processing.
• Customer-focused with excellent interpersonal and communication skills; positive, self-motivated, and a strong leader.
• Attention to detail, mature, patient, responsible.
• Knowledge of AI is preferred.
• Immediate availability is an advantage.

What We Offer

• 5-day work week
• Medical scheme
• Bank holidays
• Life insurance
• Performance bonus

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Human Resources

This job is still active and accepting applications.

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