What Jobs are available for Client Relationship in Hong Kong?

Company Description

Eythos is a trusted partner in the protection, storage, and movement of fine art and valuable assets. We serve a wide spectrum of clients, from private collectors to major galleries and institutions. As our client base grows, we are looking for a highly organised, proactive Client Relationship Assistant to support our CR team across all day-to-day needs.

This is a support-focused role with structured training in logistics, storage, and operations. You'll help us deliver service excellence through responsiveness, precision, and attention to detail, ensuring every client interaction is smooth, professional, and well-documented.

Key Responsibilities

• Client Support & Team Assistance
• Support the CR team in managing active client accounts across galleries and institutions
• Handle follow-ups, admin tasks, and day-to-day scheduling
• Assist with calendar management, booking coordination, and internal communication across teams
• Prepare documentation for jobs, shipments, and billing, ensuring accuracy and completeness

Administration & File Management

• File and organise all relevant client documents, forms, authorisations, and reference materials
• Maintain shared drive housekeeping and version control for service records and internal forms
• Support preparation of client-facing materials
• Assist with internal meeting follow-ups, note-keeping and task management where needed

Development and Training

• Receive structured onboarding and training in Eythos' logistics, operations, and storage systems
• Learn key workflows across transport, handling, and inventory to support accurate client communication
• Follow on-site operations to learn end-to-end operational flow
• Understand Eythos' internal protocols and service standards to ensure alignment in all tasks

Ideal Candidate Profile

• 1–3 years' experience in client service, administration, art handling, or logistics support
• Fluent in Cantonese and English; Mandarin or Korean a strong advantage
• Highly responsive, proactive, and comfortable working in a fast-moving environment
• Detail-oriented with strong follow-through and pride in delivering accurate, well-presented work
• A quick learner with the ability to grasp operational processes and apply them consistently
• Calm and professional when dealing with high-value works, clients, and timelines
• Confident with standard tools (email, calendar, document folders) and able to learn new systems quickly

We are a leading international law and professional services firm providing legal, corporate and fiduciary services to global corporations, financial institutions, capital market participants and investment fund managers. With a global presence spanning the Americas, Europe, the Middle East and Asia, we advise on the laws of Bermuda, the British Virgin Islands, the Cayman Islands, Guernsey, Ireland and Jersey.

We treat everyone as the intelligent professional they are. Our approach is to trust and empower our people to deliver consistently, and enable them to succeed. Diversity is our secret weapon – it's the sheer breadth of Walkers people that makes us who we are – gathered from across the globe and fluent in languages, jurisdictions and cultures that help us to mirror our clients and keep our own thinking in tune with the world in which we operate.

Overview Of Role
Based in the Hong Kong office, the Client Relationship Manager will be responsible for the maintenance of a portfolio of clients including, all non legal communications (as related to non-billable work), and relationship building with these clients with a view to elevating levels of client service/ satisfaction, protection of the portfolio as well as expanding the portfolio across the Walkers business. Other ad hoc responsibilities as Senior Management shall from time to time determine.

Duties, Responsibilities & Person Specification

• Ensure good health of the CRM portfolio in respect of compliance with government and all statutory requirements, internal KYC/CDD and maintenance of AR within the CRM portfolio;
• Build trusted relationships with CRM portfolio clients on the back of pro-active, excellent client care with a view to becoming their go-to on all non legal queries and workflows;
• Act as a key point of contact for this portfolio of clients, between the client, WPS and the Law Firm, in supporting all administrative and compliance matters, as well as support for logging into client portals, billing enquiries and other non-billable/non-legal assistance;
• Work with Walkers Relationship Partners and other Senior WPS colleagues to strategise on the expansion/ cross-selling of WPS services to CRM portfolio clients, through the building of knowledge on CRM client business and requirements;
• Ensure socializing of WPS marketing materials to both clients and external intermediaries as appropriate;
• Engage with law firm and WPS marketing teams for seasonal client engagements and activities; and
• Other ad hoc projects or support on broader initiatives as maybe required within WPS from time to time.

Education, Skills & Experience

• The individual must hold an undergraduate degree;
• Proven experience working in a professional services, business development or relationship management role;
• Individual must be highly organised and detail oriented, with strong administrative skills and the ability to multi-task;
• Strong general knowledge of the industry and market sector dynamics;
• Ability to meet strict deadlines and operate on their own initiative;
• Analytical approach; comfortable with processes; and able to work at pace either independently or with the broader team;
• Highly trustworthy with the ability to operate with discretion and sensitivity in an environment that is highly confidential;
• Excellent interpersonal skills and comfortable interacting with colleagues and clients at all levels;
• Exceptional written and verbal communications skills (through English);
• Highly digitally competent and expert user of Windows/Microsoft Word/Microsoft Excel/ Microsoft Outlook/Microsoft PowerPoint.

Walkers global is an equal opportunity employer. Equality and diversity are key to our global identity and an integral part of our goal to continue being an employer of choice. We are committed to a work environment that supports all individuals irrespective of gender, ethnicity, nationality, race, religion, marital status, age, disability, pregnancy, sexual orientation, gender identity or any other applicable legally protected characteristics. We make every effort to ensure that employment opportunities are open and accessible to all purely on the basis of personal ability.

內容:

• 提供客戶服務,包括解答貿易平臺遇見問題,交易問題,處理及跟進客戶投訴
• 處理及解答客戶查詢或問題, 處理開戶程式
• 點對點與客戶進行回訪,包括電話和線上的操作
• 維持與現有和潛在客戶的關係
• 執行日常工作
• 協助處理突發事件或任務
• 不涉及任何外出客戶推廣工作

要求:

• 1年客戶服務或金融業等相關工作經驗
• 熟悉MS Office, 及中文打字
• 良好人際關係及溝通技巧
• 良好中文溝通, 普通話必須要良好
• 自我推動, 主動, 有責任感, 能在壓力下工作
• 須輪班工作(24小時運作三班輪替)
• 可即時上班者優先

待遇:

• 佣金
• 雙糧
• 年終花紅
• 團體醫療
• 節日福利 (如端午、中秋、聖誕、新年等)
• 員工福利 (如生日利是、免費午膳等)
• 10天年假起

有興趣者請直接按"Apply Now"遞交履歷表。 所提供的資訊將被嚴格保密,並僅用於招聘目的。

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.

If you want to be part of this growth story, seize the moment and join us in APAC

Overview

Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.

Key Responsibilities

• The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.
• Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders.
• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.
• Identify strategic initiatives that help client's business achieve their goals and drive transformational programs.
• Provide thought leadership / innovation in managing strategic customers.
• Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.
• Drive growth and customer satisfaction in the accounts / portfolio.
• Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.
• Negotiate commercial terms of engagement.
• Responsible for managing the P&L of portfolio, business planning / budgeting.
• Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.

Preferred Qualifications

• 12+ years of experience in account management, insurance domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.
• Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.
• Strong knowledge of technology and business segments within the financial services sector.
• Strong connects to the senior business and technology leadership in the Insurance accounts.
• Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.
• Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.
• Experience working on onsite / offshore model.
• Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.
• Practitioner mindset towards engaging senior level executives in transformation solutions.
• Strategic thinking, confident and the ability to plan ahead and stay the course.
• Proven track record of improving business performance and winning deals.
• Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.
• Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.
• Strong negotiation, communication and facilitation skills.

Next steps:

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us. For a complete list of open opportunities with Cognizant, visit

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

About Us

With over 40 years of industry experience, Howden Private Wealth is the preferred wealth planning partner to the world's most respected private banks, family offices, law and tax advisory firms. As an independent insurance broker, we specialise in procuring insurance products for UHNW individuals globally.

We have representatives across Hong Kong, Singapore, Malaysia, Geneva, Zurich, Dubai and the U.S. As we are ardent believers in providing holistic solutions, being part of the Howden Group also enables us to help our UHNW clients address their other insurance needs (such as their art insurance to political risk insurance) globally through the Howden network.

The Howden Group is proud to build a business that brings together entrepreneurial teams with the best expertise and talent from all over the world. As the largest independent European broker with an international network, it strongly believes in putting its people first, knowing that profits will follow and clients are the ones who will truly benefit.

Job Responsibilities

• Arrange and conduct the Customer Policy Annual Review, following up requests from customers and internal departments to ensure quality and efficient service deliverables;
• Take ownership of the requests / queries; that includes handholding of cases / coordinating / making decisions where necessary;
• Build and maintain strong relationship with all key stakeholders (the respective Consultants as well as bankers and clients) and proactively plan and organize activities to strengthen relationship with bankers;
• Continue to cultivate existing business relationships with clients or other outside entities;
• Create methods to obtain new clients and take initiative to bring potential clients into the fold;
• Deal with general and technical queries through telephone calls and emails received;
• Ensure information provided is update, accurate and aligns with the proposition and services available (both proactively and reactively);
• Demonstrate effective teamwork in own team and across the business;
• Provide contingency supports to Policy Administration Team where necessary, including but not limit to the preparation of policy review materials

Job Requirements

• Degree holder, preferably with professional insurance qualifications;
• Minimum 5 years of relevant work experience in customer service, industry knowledge is a plus;
• Ability to multi-task, strong organizational and problem solving skills;
• Accountable & taking ownership;
• Persistence, enthusiastic to learn new skills and have a can-do attitude;
• Excellent interpersonal communication skills;
• Excellent verbal and written communication skills in English, Cantonese and Mandarin
• Familiar with MS Office and Chinese typing (both traditional and simplified)

Responsibilities

• Assist in driving sales revenue, developing new business and engaging local and regional clients;
• Establish and maintain strong professional relationship with clients through proactive communication and timely respond to needs;
• Work cross teams within the company to communicate with all stakeholders to ensure the service quality, and to maximize customer's satisfaction;
• Coordinate training programs, marketing activities and any emergency service requests in Hong Kong;
• Prepare service proposals, statistical reports, and training evaluation to corporate clients;
• Collect market information and reflect client feedback to support the company's business planning activity;
• Achieve maximum client satisfaction with effective client engagement and client relationship management together with the regional teams;
• Assist in payment/billing matters and related issue for clients;
• Support marketing and sales activities to proactively identify and develop prospective corporate client and target segments to achieve business targets; and
• Perform ad-hoc duties as assigned by the Regional Manager or Managing Director.

Job Requirements

• Degree holder or equivalent
• 2-3 years of client relationship management experience in a corporate environment
• Strong analytical, quick problem solving and consultative selling skills
• Excellent organization, interpersonal and communication skills
• Detail-minded and able to work across a diverse array of internal teams
• Good command in spoken and written Chinese and English

We offer 5-day work a week, medical and competitive salary package commensurate with experience and qualifications.

We welcome both full-time and part-time applicants.

Responsibilities:

• Maintain close contact with assigned clients, responsible for daily client relationship management to ensure client satisfaction and sustain long-term partnerships.
• Regularly follow up on client needs and situations, providing professional advice and solutions.
• Provide support and collaborate with internal parties in managing client-related matters to ensure smooth service delivery and meet client expectations.
• Analyze clients' financial conditions, assist in reviewing and processing related credit matters, monitor clients' credit risks, and ensure compliance.
• Support internal communication with clients, helping internal parties better understand client needs.
• This role does not require actively developing new clients, but rather focuses on maintaining existing client relationships and deepening cooperation.

Requirements:

• Bachelor's degree in a relevant field such as Business, Finance, Economics, or related areas.
• 3-5 years of experience in corporate banking credit-related roles, familiar with corporate financial analysis, credit processes, and risk assessment.
• Knowledge of the Hong Kong financial market and relevant banking services.
• Proficient in Cantonese, Mandarin, and English.
• Excellent client relationship management and communication skills, with the ability to quickly understand client needs and provide appropriate support.
• Strong coordination skills in managing internal and external resources to resolve client issues and build trust.
• Quick learning and adaptability to respond flexibly to changing market and client demands.
• Willingness to learn and master knowledge of new products and services.

Benefits:

• 5-Day Work Week
• Flexible Working Hours
• Discretionary Performance Bonus
• Annual Leave & Birthday Leave
• Medical & Dental Insurance Coverage

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.

In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now growing our Sales execs with trail blazing track record of growth to fuel this growth story.

If you want to be part of this growth story, seize the moment and join us in APAC

Overview

Client Relationship Managers (CRMs) are key contributors to grow business and manage customers of Cognizant. They support the Client Partners and act as business owners for assigned accounts, managing the day -to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize renewal business, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a highly visible and challenging opportunity and requires high amount of commitment, business acumen, insurance industry domain experience, leadership qualities and motivated attitude to perform well.

Key Responsibilities

• The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth.

• Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders.

• Manage client expectations, provide updates to the senior management, and participate in steering review meetings.

• Identify strategic initiatives that help client's business achieve their goals and drive transformational programs.

• Provide thought leadership / innovation in managing strategic customers.

• Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolio.

• Drive growth and customer satisfaction in the accounts / portfolio.

• Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio.

• Negotiate commercial terms of engagement.

• Responsible for managing the P&L of portfolio, business planning / budgeting.

• Work with the delivery team and third-party vendors to ensure that project risks are minimized, and project goals are met.

Measures

A CRM's shared measures are margin, revenue, client satisfaction, & employee retention. CRM role specific measures are renewal win rates, & client experience.

Preferred Qualifications

• 12+ years of experience in account management, insurance domain, business development activities in IT service industry with proven track record in managing global and local insurance clients.

• Seasoned business development professional with an excellent track record in managing, retaining and developing businesses.

• Strong knowledge of technology and business segments within the financial services sector.

• Strong connects to the senior business and technology leadership in the Insurance accounts.

• Thorough domain knowledge with awareness / expertise in latest digital innovations in the insurance industry.

• Knowledge of leading Insurance IT Products in the market and ability to build partnership ecosystem with vendors and Insurtech will be an added advantage.

• Experience working on onsite / offshore model.

• Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business.

• Practitioner mindset towards engaging senior level executives in transformation solutions.

• Strategic thinking, confident and the ability to plan ahead and stay the course.

• Proven track record of improving business performance and winning deals.

• Must be able to navigate a large organization, work in a multi -dimensional matrix and have the power of persuasion through content and confidence.

• Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.

• Strong negotiation, communication and facilitation skills.

Next steps:

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you Please apply directly with us. For a complete list of open opportunities with Cognizant, visit

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

About the role

We are seeking a highly motivated Client Relationship Manager to join our team at WSI ASSET MANAGEMENT LIMITED'. This is a full-time role based in Admiralty Central and Western District, where you will play a crucial part in managing and developing our valued client relationships.

What you'll be doing

• Serving as the primary point of contact for a portfolio of high-net-worth clients, providing exceptional customer service and building long-lasting relationships
• Developing a deep understanding of each client's financial goals, risk profile and investment preferences to deliver tailored solutions
• Proactively communicating with clients, providing regular updates on their investments and market developments
• Collaborating with our investment management team to ensure client portfolios are aligned with their objectives
• Identifying new business opportunities and cross-selling relevant products and services
• Maintaining accurate records and ensuring compliance with all relevant regulations and internal policies

What we're looking for

• 5+ years of experience in a client-facing role within the banking or financial services industry
• Strong interpersonal and communication skills, with the ability to build trust and rapport with high-net-worth clients
• In-depth knowledge of investment products, asset allocation strategies and portfolio management principles
• Excellent problem-solving and analytical skills, with the ability to provide data-driven insights
• A team player who can collaborate effectively with colleagues across various departments
• Proficiency in using CRM systems and financial planning software
• A relevant degree in Finance, Accounting or a related field

What we offer

At WSI ASSET MANAGEMENT LIMITED, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Generous annual leave and wellness days
• Opportunities for career development and professional training
• A collaborative and supportive work environment
• Regular team-building activities and social events

About us

WSI ASSET MANAGEMENT LIMITED is a financial services firm dedicated to providing tailored investment solutions to our clients. With a strong focus on client-centricity and a talented team of professionals, we have established a reputation for delivering exceptional results and exceeding our clients' expectations.

If you are passionate about client relationship management and eager to take your career to the next level, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.