What Jobs are available for Client Service Assistant in Hong Kong?

工作內容:

• 應答學生及家長查詢
• 處理補習中心日常大小事務
• 處理報名事宜
• 整理文件及文書處理

要求:

• 中學畢業,同等學歷或以上程度
• 懂中英打字,熟識基本電腦操作
• 積極進取,細心,待人有禮,有責任感

Who We Are Looking For
We are currently looking for an experienced and exceptional individual to join our Client Service Team as Client Service Manager. This is a client facing role, and acts as the key contact point for a group of clients As a member of the client service team and representative of that team, you will be responsible to navigate clients through the company by connecting the clients with the appropriate subject matter experts within State Street locally or across locations. The Client Services Manager is expected to interact with all levels of professionals both internally & externally. Therefore, exceptional interpersonal and communication skills are required. The role needs to take ownership for ensuring the client experience in dealing with the client service team is positive, their queries can be addressed quickly and they have timely line of site on all open items. The Client Services Manager will also manage regular client reviews to ensure service quality and coordinate resolution of client change requests to appropriately meet client expectations. The role will be responsible for managing a team, which includes work allocation, prioritization, performance management and project delivery.

Why this role is important to us
You will be joining the Client Service function under State Street Investment Services, Hong Kong. State Street's Investment Services business provides a full range of custody, accounting, fund administration, risk and performance analytics, reporting, and related services for public and alternative assets, as well as multi asset-class investments. We are an essential partner to global investment and wealth managers, asset owners, official institutions, and central banks, providing critical infrastructure and expertise to help our clients streamline their operating models, harness data to make better-informed investment decisions, and seize growth opportunities in ever-changing market environments. Our combination of consistency and creativity is what helps our clients face the future with confidence that allows us to deliver a comprehensive, holistic approach to each client relationship. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

What You Will Be Responsible For
As Client Service Manager, you will:

Proactive Client Engagement aided at retaining the client and improving client satisfaction scores

• Ensure Engagement model is in place and adhered to including ensuring structured client engagement forums are in place with agendas and materials sent well in advance of the meetings
• Deliver best practice sharing sessions with the client ensuring they are aware of developments and improvements made within the organization.
• Facilitate Product training sessions where appropriate
• Operate using a proactive approach with clients (reach out rather than respond)
• Ensure there is regular status reporting of open items/current activities available to the client
• Look at client satisfaction scores and have a plan in place designed to have a positive impact.

Focus on the client governance aspects of the servicing model including but not limited to

• Conduct Due Diligence sessions and presentation materials
• Hold service level meetings with the client including the delivery of KPI information.
• Leverage KPI Reporting and other Dashboards to proactively oversee activity happening across the clients funds and work within internal teams to address any anomalies in performance.
• Drive know the client sessions and ensure Client/Product profiles are in place and current.

Transforming the way we support our clients as they evolve

• Play a key co-ordination role bringing together project plans and current status for fund activity such as

• Fund openings, closures and transitions

• New fund structures and Restructures

• New products

• Help drive internally within State Street any client strategic initiatives that will have a direct impact on how we will interact with the client (vendor changes, technology changes, operating model changes)

• Drive continuous improvement across the operating model for client
• Stay abreast of transformation change within the organization (Technology, product, process) and be in a position to have a high level discussion with the client on these changes/developments.

What We Value

• Strong leadership skills - the candidate must be very comfortable with taking on responsibility and accountability.
• Strong communication skills - there is a significant amount of interaction with clients, senior management and other key stakeholders.
• Experiences in different fund vehicles such as SFC authorized funds, ETFs, private funds, OFCs, etc.
• Solid knowledge in asset servicing business including custody and fund administration
• Strong analytical capability and problem management skills
• Ability to comprehend client requirements and find solutions
• Effective communicator (Proficient written and oral communication including presentations)
• Highest level of integrity and ethics

Education & Preferred Qualifications

• University Graduate
• 12+ years of asset servicing experience in custody / fund accounting / fund administration environment with significant exposure client services
• Possess a high level of professional maturity and be able to communicate with clients, managers and peers as well as demonstrated stakeholder management experience
• Strong verbal & written communication, interpersonal, analytical and time management skills
• Strong team player, self-motivated, ability to work effectively and autonomously
• Effective problem solving
• Strong English and Chinese (both Cantonese and Mandarin) language fluency
• Previous financial services experience and market knowledge are essential

About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at

Read our CEO Statement

Job ID: R-

What you'll be doing?

職責 :

• žTo handle all kinds of customer enquiries and complaints through various channels, e.g. voice, email, letter, instant message and social media
  
  (處理各種客戶查詢及投訴,透過電話、電郵、信件、即時訊息及社交媒體等多種渠道進行溝通)
• Ensure all emails, letters, instant message and social media are being attended and respond to customers timely in a professional manner
  
  (確保所有訊息均能及時並以專業方式回覆客戶)
• Follow up the escalated cases from the call centre handling first level enquiries by providing resolution and support to ensure the cases are settled with proper and satisfactory closure
  
  (跟進由第一線客戶服務中心升級的個案,提供解決方案及支援,確保個案能妥善處理及令人滿意)
• Manage communication and make follow-up calls to customers in a professional & courteous manner
  
  (以專業及有禮的態度與客戶溝通及進行跟進電話)
• Record and update all case details received from various channels in the CRM system to track customer interactions and access relevant information
  
  (將來自不同渠道的個案詳情記錄及更新於CRM系統中,以便追蹤客戶互動及查閱相關資訊)
• Engage and retain the customers by offering new products and services based on their requirements
  
  (根據客戶需求,提供合適的新產品及服務,以提升客戶參與度及忠誠度)
• Work closely with other technical service team and internal/external parties to resolve the customer's case
  
  (與其他技術服務團隊及內部/外部相關部門緊密合作,協助解決客戶個案)
• Handle other tasks assigned by your superior
  
  (處理上司指派的其他工作)

Who are we looking for?

要求:

• žDiploma or above in any disciplines
  
  (持有文憑或以上學歷,學科不限)
• Minimum 2 years of solid Customer Service Experience
  
  (具備最少兩年穩定的客戶服務工作經驗)
• Good command of spoken and written English, Cantonese and Mandarin
  
  (良好中、英文及普通話的書寫及會話能力)
• Proficiency in PC knowledge in MS Office, Chinese (Chongjie/Quick) and English typing (30 wpm or above) & CRM system
  
  (熟悉電腦操作,包括 Microsoft Office、中文輸入法(倉頡/速成)及英文打字(每分鐘30字以上),並具備CRM系統操作經驗)
• Good telephone manner and active listening
  
  (良好的電話應對技巧及主動聆聽能力)
• Proactive attitude, detail-minded, self-motivate and able to work independently
  
  (積極主動、注重細節、自我激勵,能獨立工作)
• Possess approachable, friendly personality with a positive attitude and a good team player
  
  (具親切友善的個性、積極正面態度,並具備良好的團隊合作精神)
• Telesales experience or experience in consumer electrical appliance industry is an advantage
  
  (有電話銷售經驗或曾於家電行業工作者優先考慮)
• Immediate available is preferred
  
  (可即時上班者優先)

Why you should consider this opportunity:

We offer an attractive remuneration package with fringe benefits to the right candidates, such as

員工福利:

• 酌情性花紅 (Discretionary Bonus)
• 全面醫療計劃, 人壽及意外保險 (Medical Benefits)
• 牙科計劃優惠 (Dental Benefits)
• 員工購物優惠 (Staff Purchase)
• 進修津貼 (Education allowance)
• 工作培訓 (On-the-job Training)
• 有薪年假12-18 日 (Annual Leave 12-18 Days)
• 生日假 (Birthday Leave)
• 婚假 (Marriage Leave)
• 公司假期 (Company holiday)
• 公司活動 (Staff Activities)

有意申請者可按"Quick apply" 或 WhatsApp

(Interested parties, please send full resume with presentand expected salary by clicking " Quick apply " orWhatsApp

Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment-related purposes.

Visit us at for more information.

Recruit Ref: L

Posting Date:

Kong Shum Union Property Management Co Ltd

Customer Service Assistant

• HKCEE / HKDSE or above
• Possess good hospitality/customer service skill and willing to serve
• Good command of spoken and written English and Cantonese
• Knowledge of PC operations
• Handling telephone calls
• Responsible for providing personalized service to tenants and dealing with complaints
• Double Pay, Education Allowance, Medical Allowance, Attendance Bonus

Industry:

Real Estate / Property Management

Job Category / Function:

Building / Architectural (Others)

Property / Estate Management / Security (-)

Job Position Level:

General

Employment Term:

Full Time

Min. Edu. Level Req:

F.5 / HKCEE

Minimum QF Level attained:

-

Total Working Exp:

-

Salary(HKD):

-

Location:

Sai Kung District / Tseung Kwan O

Benefits:

Double Pay

Education Allowance

• HKCEE / HKDSE or above
• Possess good hospitality/customer service skill and willing to serve
• Good command of spoken and written English and Cantonese
• Knowledge of PC operations
• Handling telephone calls
• Responsible for providing personalized service to tenants and dealing with complaints
• Double Pay, Education Allowance, Medical Allowance, Attendance Bonus

Responsibilities:

Handling building management matters and daily affairs; Property management and security work, including patrols, visitor registration, handling inquiries, and complaints; Providing excellent customer service

Requirements :

Secondary 3; 1 year and 3 months of experience required; Fluent Cantonese ; Fair Putonghua ; Fair English ; Able to read & write Chinese ; Able to read & write simple English ; Security Training Course Certificate (QAS); Green Card; Holding valid Security Personnel Permit Cat. B

Employment Terms:

$18,000 per month, with Discretionary Bonus, Medical Insurance and Promotion Opportunity, 7:30AM-7:30PM, 6 working days per week, shift holiday, 12 working hours per day

Application Information:

Job seekers may contact MR. WONG of SAVILLS PROPERTY MANAGEMENT LIMITED at

Remarks:

** For this job vacancy, the employer may enroll for joining the Employment Programme for the Elderly and Middle-aged and hence elderly and middle-aged job seekers are welcome to apply.

Responsibilities:

Handling building management matters and daily affairs; Property management and security work, including patrols, visitor registration, handling inquiries, and complaints; Providing excellent customer service

Requirements :

Secondary 5; 1 year and 3 months of experience required; Fluent Cantonese ; Fair Putonghua ; Fair English ; Able to read & write Chinese ; Able to read & write simple English ; Security Training Course Certificate (QAS); Green Card; Holder of valid Security Personnel Permit Cat. B

Employment Terms:

$16,000 - $17,000 per month, with Discretionary Bonus, Medical Insurance and Promotion Opportunity, 8:00AM-5:00PM, 6 working days per week, shift holiday, 9 working hours per day

Application Information:

Job seekers may contact MR. YU of SAVILLS PROPERTY MANAGEMENT LIMITED at

Remarks:

** For this job vacancy, the employer may enroll for joining the Employment Programme for the Elderly and Middle-aged and hence elderly and middle-aged job seekers are welcome to apply.

Responsibilities:

Handling building management matters and daily affairs; Property management and security work, including patrols, visitor registration, handling inquiries, and complaints; Providing excellent customer service

Requirements:

Secondary 3; 1 year of experience required; Fluent Cantonese ; Fair Putonghua ; Fair English ; Able to read & write Chinese ; Able to read & write simple English ; Security Training Course Certificate (QAS); Green Card; Holding valid Security Personnel Permit Cat. B

Employment Terms:

$20,000 - $21,000 per month, with Discretionary Bonus, Medical Insurance and Promotion Opportunity, 7:30PM-7:30AM, 6 working days per week, shift holiday, 12 working hours per day

Application Information:

Job seekers may contact MISS LUN of SAVILLS PROPERTY MANAGEMENT LIMITED at

Remarks:

** For this job vacancy, the employer may enroll for joining the Employment Programme for the Elderly and Middle-aged and hence elderly and middle-aged job seekers are welcome to apply.

Responsibilities:

Handling building management matters and daily affairs; property management and security work, including patrolling, visitor registration, handling inquiries, and complaints; providing excellent customer service

Requirements :

Secondary 5; 1 year and 3 months of experience required; Fluent Cantonese ; Fair Putonghua ; Fair English ; Able to read & write Chinese ; Able to read & write simple English ; Security Training Course Certificate (QAS); Green Card; Holder of valid Security Personnel Permit Cat. B

Employment Terms:

$18,000 per month, with Discretionary Bonus, Medical Insurance and Promotion Opportunity, 7:30AM-7:30PM, 6 working days per week, shift holiday, 12 working hours per day

Application Information:

Job seekers may contact MISS LAM of SAVILLS PROPERTY MANAGEMENT LIMITED at

Remarks:

** For this job vacancy, the employer may enroll for joining the Employment Programme for the Elderly and Middle-aged and hence elderly and middle-aged job seekers are welcome to apply.