248 Client Services jobs in Hong Kong

Join to apply for the Client Services Assistant role at Harneys Fiduciary

5 days ago Be among the first 25 applicants

Join to apply for the Client Services Assistant role at Harneys Fiduciary

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Harneys Fiduciary is a leading global offshore corporate services provider specialising in the provision of corporate administration, trust and fiduciary services in the British Virgin Islands, the Cayman Islands, Cyprus, Hong Kong and Singapore.

The business is expanding and has a number of exciting opportunities to fill following the recent announcement of its acquisition funded by Hillhouse, a global private equity firm.

Harneys Fiduciary offers an unparalleled and distinctive opportunity for skilled individuals who are in pursuit of their next career step within a rapidly evolving arena. Join our team and play a pivotal role in our ambitious growth plans and in driving our journey towards success.

Harneys Fiduciary is strictly an equal opportunities employer and we recognise the benefits of diversity.

About the Role

The Client Services Assistant will play a key role in supporting the Business Development team by ensuring exceptional service delivery to our clients. This role involves handling client queries, onboarding new clients, resolving complaints, and maintaining strong client relationships. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality service in a fast-paced environment.

What You'll Be Doing

- Act as the first point of contact for client inquiries, providing timely and accurate responses.

- Assist with the onboarding of new clients, including preparing documentation and coordinating with internal teams.

- Handle and resolve client complaints or issues, escalating complex matters to the appropriate team members when necessary.

- Maintain and update client records in the company’s database, ensuring accuracy and confidentiality.

- Collaborate with the Business Development team to identify opportunities for improving client satisfaction and service delivery.

- Prepare regular reports on client interactions, feedback, and service performance.

- Support the team with ad-hoc administrative tasks as required.

Personal Specification

- Goal-Oriented: Achieves targets in alignment with strategic objectives.

- Innovative and pragmatic

- Strong attention to detail

- The ability to manage a diverse range of tasks and workload under pressure and with time constraints

- Demonstrate initiative to solve problems and overcome challenges

- A team player who builds effective relationships with people at all levels and in all areas of business, collaborating - and communicating effectively

- Delivers high-quality work independently, reflecting strategic understanding.

- Communicates effectively, openly seeking assistance and clarifying when needed.

Qualifications

- Bachelor’s degree in Business Administration, Finance, or a related field.

- Up to 2 years of experience in client services, customer support, or a similar role.

- Excellent communication and interpersonal skills, with a strong focus on client satisfaction.

- Strong organisational skills and the ability to manage multiple tasks simultaneously.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

- Knowledge of offshore corporate services or the professional services industry is a plus.

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Please reach out to should you wish to connect with the Talent Acquisition Team.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service

Referrals increase your chances of interviewing at Harneys Fiduciary by 2x

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Central & Western District, Hong Kong SAR 8 months ago

Wan Chai District, Hong Kong SAR 2 months ago

Central & Western District, Hong Kong SAR 9 months ago

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Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices, and private clients operating worldwide.

Job Description

• Assist in pipeline tracking and sales administration, updating and maintaining accurate records in our CRM system to monitor progress and identify potential opportunities.
• Collaborate with the sales team to enhance sales enablement tools, such as presentations, proposal templates, and sales collateral, to support their efforts and improve effectiveness.
• Keep proper records and constantly update proposal and engagement templates to reflect the latest changes in terms and conditions.
• Work closely with other sales teams to ensure that the proposal and engagement templates correctly reflect the services offered and proper pricing is recorded.
• Draft engagement letters or addendums.

Qualifications

• Degree holder of any discipline.
• Prior experience in the financial industry is preferred.
• Excellent written communication skills in both English and Chinese.
• Excellent verbal communication skills in English, Cantonese, and Mandarin.
• Detail-oriented, proactive working attitude, and a team player.

Additional Information

At IQ-EQ, we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations, with a strong emphasis on continuous learning and holistic development. We also provide opportunities across our service lines and international offices.

What We Offer

• Comprehensive remuneration and pension: motivating financial packages based on market rates, proportionate to your qualifications, experience, and skills.
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, etc.
• Annual leave: 25 days paid leave plus statutory public holidays.
• Maternity, paternity, and education leave, among others.

• Mid-Senior level

• Full-time

• General Business

Referrals increase your chances of interviewing at IQ-EQ by 2x.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location- Hong Kong

Roles and responsibilities:

• Client relationship management and new business development – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client.
• Review and create sales plan, pursuit plan / business pipeline with leadership to ensure target achievement and hunting new business.
• Work closely with Pre-Sales, Solution Architect and Delivery teams to build customized solutions pitches for the target account.
• Job entails managing relationship with existing partners in the region as well as develop new ones based on contacts
• Good knowledge of technology landscape to be able to guide team.
• Tertiary Qualification in IT / Computer Science / related discipline.

Preferred:

• 10+ years of Business Development & Relationship/ Account management / Account management experience
• Track-record of successfully selling business solutions in across industry in Retail, CPG, Utilities and services Greater China region
• SIs, Service selling experience preferred
• Knowledge of formalized sales processes and service delivery process
• Experience working in matrix organizational set up and able to sell multiple services and software.
• Ability to articulate value propositions from Business as well as Technical aspects.
• Experience in managing account revenue, cost and profitability.

Additional:

• Excellent customer interfacing and stakeholder management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

EEO Statement:

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1- . Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

• Seniority level Mid-Senior level

• Employment type Full-time

• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Infosys by 2x

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Wan Chai District, Hong Kong SAR 6 hours ago

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Join to apply for the Client Services Officer role at Christie's .

The Client Services Officer represents Christie’s to clients and the general public. She/he will be the first point of contact for our company, providing exceptional customer service to clients, visitors, and employees at Christie’s counter. This role involves managing the front of house, back of house support such as handling administrative tasks, and ensuring the smooth operation of daily activities.

Responsibilities include but are not limited to:

• Handling client inquiries across all communication channels, including view/auction information, condition reports, sale results, and bidding matters.
• Providing general information about Christie’s and upcoming sales.
• Assisting in gathering and recording client feedback and survey responses.
• Coordinating with back-office staff for client visits and ensuring a comfortable meeting environment.
• Maintaining records of sales and coordinating with Accounts on payments.
• Supporting onsite at Hong Kong Sales and special events.
• Managing signage, posters, and displays in public spaces.
• Handling client registrations and creating accounts on COS.
• Managing bids/registrations across channels and following AML and credit procedures.
• Handling post-sale inquiries related to payments and shipping.

The Candidate should have:

• BA/BS degree and/or 1-2 years of client service experience.
• Ability to reflect Christie’s standards professionally.
• Excellent communication skills in Cantonese, Mandarin, and English.
• Strong organizational skills, ability to multitask, and work flexible hours including evenings and weekends.
• Proficiency in IT and Christie’s systems.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Retail, Luxury Goods, Jewelry

Join to apply for the Client Services Executive role at UOB Kay Hian

6 months ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at UOB Kay Hian

We are the largest Singaporean stockbroker by both market capitalisation and size of sales-force, with an extensive foothold in the regional and global markets. We are looking for qualified individuals to join us.

Responsibilities

• Maintain long-term relationships with high-net-worth clients.
• Identify clients’ investment needs and provide relevant product information and services.
• Provide customer service and handle client inquiries in a professional manner.
• Execute and manage orders for global equities, e.g., HK, US.
• Handle account openings.
  
  

• SFC or HKMA license Type 1 & 2 holder with at least 5 years of relevant experience from brokerage firms or private banks.
• Good command of both spoken and written English and Chinese, including Mandarin.
• Proficient in computer applications such as Word and Excel.
• Strong interpersonal and communication skills.
  
  

• Seniority level Mid-Senior level

• Employment type Other

• Job function Finance

Referrals increase your chances of interviewing at UOB Kay Hian by 2x

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Kowloon City District, Hong Kong SAR 3 days ago

Central, Hong Kong SAR HK$300,000.00-HK$360,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Be among the first 25 applicants

Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices, and private clients operating worldwide.

Job Description

• Assist in pipeline tracking and sales administration, updating and maintaining accurate records in our CRM system to monitor progress and identify potential opportunities.
• Collaborate with the sales team to enhance sales enablement tools, such as presentations, proposal templates, and sales collateral, to support their efforts and improve effectiveness.
• Keep proper records and constantly update proposal and engagement templates to reflect the latest changes in terms and conditions.
• Work closely with other sales teams to ensure that the proposal and engagement templates correctly reflect the services offered and proper pricing is recorded.
• Draft engagement letters or addendums.

Qualifications

• Degree holder of any discipline.
• Prior experience in the financial industry is preferred.
• Excellent written communication skills in both English and Chinese.
• Excellent verbal communication skills in English, Cantonese, and Mandarin.
• Detail-oriented, proactive working attitude, and a team player.

Additional Information

At IQ-EQ, we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations, with a strong emphasis on continuous learning and holistic development. We also provide opportunities across our service lines and international offices.

What We Offer

• Comprehensive remuneration and pension: motivating financial packages based on market rates, proportionate to your qualifications, experience, and skills.
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, etc.
• Annual leave: 25 days paid leave plus statutory public holidays.
• Maternity, paternity, and education leave, among others.

• Mid-Senior level

• Full-time

• General Business

Referrals increase your chances of interviewing at IQ-EQ by 2x.

Join to apply for the Client Services Assistant role at Harneys Fiduciary

5 days ago Be among the first 25 applicants

Join to apply for the Client Services Assistant role at Harneys Fiduciary

Get AI-powered advice on this job and more exclusive features.

Harneys Fiduciary is a leading global offshore corporate services provider specialising in the provision of corporate administration, trust and fiduciary services in the British Virgin Islands, the Cayman Islands, Cyprus, Hong Kong and Singapore.

The business is expanding and has a number of exciting opportunities to fill following the recent announcement of its acquisition funded by Hillhouse, a global private equity firm.

Harneys Fiduciary offers an unparalleled and distinctive opportunity for skilled individuals who are in pursuit of their next career step within a rapidly evolving arena. Join our team and play a pivotal role in our ambitious growth plans and in driving our journey towards success.

Harneys Fiduciary is strictly an equal opportunities employer and we recognise the benefits of diversity.

About the Role

The Client Services Assistant will play a key role in supporting the Business Development team by ensuring exceptional service delivery to our clients. This role involves handling client queries, onboarding new clients, resolving complaints, and maintaining strong client relationships. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality service in a fast-paced environment.

What You'll Be Doing

- Act as the first point of contact for client inquiries, providing timely and accurate responses.

- Assist with the onboarding of new clients, including preparing documentation and coordinating with internal teams.

- Handle and resolve client complaints or issues, escalating complex matters to the appropriate team members when necessary.

- Maintain and update client records in the company’s database, ensuring accuracy and confidentiality.

- Collaborate with the Business Development team to identify opportunities for improving client satisfaction and service delivery.

- Prepare regular reports on client interactions, feedback, and service performance.

- Support the team with ad-hoc administrative tasks as required.

Personal Specification

- Goal-Oriented: Achieves targets in alignment with strategic objectives.

- Innovative and pragmatic

- Strong attention to detail

- The ability to manage a diverse range of tasks and workload under pressure and with time constraints

- Demonstrate initiative to solve problems and overcome challenges

- A team player who builds effective relationships with people at all levels and in all areas of business, collaborating - and communicating effectively

- Delivers high-quality work independently, reflecting strategic understanding.

- Communicates effectively, openly seeking assistance and clarifying when needed.

Qualifications

- Bachelor’s degree in Business Administration, Finance, or a related field.

- Up to 2 years of experience in client services, customer support, or a similar role.

- Excellent communication and interpersonal skills, with a strong focus on client satisfaction.

- Strong organisational skills and the ability to manage multiple tasks simultaneously.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

- Knowledge of offshore corporate services or the professional services industry is a plus.

---

Please reach out to should you wish to connect with the Talent Acquisition Team.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service

Referrals increase your chances of interviewing at Harneys Fiduciary by 2x

Get notified about new Service Assistant jobs in Hong Kong, Hong Kong SAR .

Central & Western District, Hong Kong SAR 8 months ago

Wan Chai District, Hong Kong SAR 2 months ago

Central & Western District, Hong Kong SAR 9 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Executive - Client Services role at Vista

Join to apply for the Executive - Client Services role at Vista

Get AI-powered advice on this job and more exclusive features.

Job Profile
Vista is a fast-growing private aviation business, operating the world’s largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.

Job Profile
Vista is a fast-growing private aviation business, operating the world’s largest wholly owned large cabin private jet fleet, embracing the highest levels of service, safety, security, reliability, and value.
From scheduling a flight, every detail is covered, from a particular bottle of wine or catering from a preferred restaurant to a particular magazine or a chauffeur service to the airport.
Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience, maintaining an overview of all flights, and liaising with other departments to ensure excellent customer service.
We are looking for Executives to join the Client Services team and in return, VistaJet will provide you with stability, growth, and access to excellent benefits and incentives.
Your Responsibilities
Providing an exemplary service and ensuring that each flight is tailor-made to the clients’ needs, your responsibilities will include:

• Handle flight bookings, striving for optimal service quality and efficiency, and a delighted client every time.
• Maintaining an overview of all flights to be prepared, observing any special restrictions or operational restrictions and anticipate any issues or problems that could affect the customer experience;
• Proactively communicate with clients on operational restrictions (e.g. weather restrictions, slot and permits) and seek and offer suitable alternative options;
• Maintain timely, factual and accurate communication with clients on all aspects of their flight to ensure that client expectations are always fully aligned with reality;
• Strategic planning and coordination in cooperation with all departments of the Operational Control Center;
• In Cooperation with the Tactical team, monitoring changes such as CTOT, Slots, diversion and re-route or re-plan as necessary to achieve the best possible outcome for the client;
• Taking ownership of high-profile clients and flights, ensuring that these flights have the upmost priority and focus;
• Independent processing of daily flights;
• Organization of flight-related services and additional tasks as required.
  

• Experience within a Business Aviation environment is preferred;
• You have experience in a customer service role and the enthusiasm and determination to provide exceptional service to all customers;
• Your experience includes skillfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless;
• You’re proactive, service-driven, a keen team player and possess excellent interpersonal skills;
• Excellent English language skills, including advanced spelling and grammar that will enable you to communicate clearly with your customers;
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure.
  

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Airlines and Aviation

Referrals increase your chances of interviewing at Vista by 2x

Central & Western District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Client Services Officer role at Christie's .

The Client Services Officer represents Christie’s to clients and the general public. She/he will be the first point of contact for our company, providing exceptional customer service to clients, visitors, and employees at Christie’s counter. This role involves managing the front of house, back of house support such as handling administrative tasks, and ensuring the smooth operation of daily activities.

Responsibilities include but are not limited to:

• Handling client inquiries across all communication channels, including view/auction information, condition reports, sale results, and bidding matters.
• Providing general information about Christie’s and upcoming sales.
• Assisting in gathering and recording client feedback and survey responses.
• Coordinating with back-office staff for client visits and ensuring a comfortable meeting environment.
• Maintaining records of sales and coordinating with Accounts on payments.
• Supporting onsite at Hong Kong Sales and special events.
• Managing signage, posters, and displays in public spaces.
• Handling client registrations and creating accounts on COS.
• Managing bids/registrations across channels and following AML and credit procedures.
• Handling post-sale inquiries related to payments and shipping.

The Candidate should have:

• BA/BS degree and/or 1-2 years of client service experience.
• Ability to reflect Christie’s standards professionally.
• Excellent communication skills in Cantonese, Mandarin, and English.
• Strong organizational skills, ability to multitask, and work flexible hours including evenings and weekends.
• Proficiency in IT and Christie’s systems.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Retail, Luxury Goods, Jewelry