What Jobs are available for Client Services in Hong Kong?

Beata Corporation Limited

We are a fast-growing distributor of fast moving consumer goods in Hong Kong. To cope with our business expansion, we are now opening the below position for talents.

Client Services Executive

Responsibility:

*Assist the Client Services Manager to promote services and products to Hong Kong markets

*Handle all aspects of sales functions, including manage key accounts, formulate promotion strategy, client & shop visits

Requirement:

*College graduate

* Experience in service consultation and retail business with good understanding in modern trade and general trade channels is advantage

*Fresh graduates are welcome

*Five-day work week

* Medical insurance

* Performance bonus

Interested candidates, please submit your full resume with availability to or fax at to Ms. Chu.

工作類型: 全職, 長工

薪酬: $18,000.00至$20,000.00(每月)

福利:

• 有薪年假
• 晉升機會
• 醫療保險

Work Location: 親身到場

Bauer Kaiser & Co Ltd. is an executive search firm established and managed by seasoned Human Resources professionals.

We specialize in search and selection of executives in the Banking and Finance, Insurance, Consulting, IT, Retail and FMCG industries.

Call center CS role for Life & Health inbound calls.

Key Requirement:

Strong communication skills

Good in language (English / Cantonese / Mandarin)

Degree holder

Call Centre / CS experience in Insurance or Banking

Job Description:

Responsible for ensuring all Customer Services activity is managed within agreed service level and turn-around-time (TAT) and to a high standard of service quality.

Deliver quality customer service and handle enquires or complaints through letters, telephone calls and emails, meeting targets set for speed, accuracy, quality, clarify and empathy, with minimal supervision.

Act as a key contact point for both internal and external customers and provide day-to-day administrative supports

At all times taking full ownership of any issues and enquiries.

Collect feedback and reflect customer needs and expectations to the Company.

Reviews reports and discusses team performance, achievements and opportunities with CS Manager and department head

Acts as a trainer in client service staff training, shares experiences on complicated inquiries/complaints and offers solutions to eliminate future calls

Open to support walk in / correspondence activities during peak periods and recommends work schedule and staffing

Design and update manual, procedures, documentation and reports of the system, their upcoming modifications and other related systems.

Perform ad-hoc projects as required

Interested candidates, please submit your FULL RESUME stating current and expected monthly salary by clicking "Apply Now"

Full-time,Permanent

Responsibilities:

Provide full range of account services proactively to retail and corporate clients.

Handle account opening and client onboarding processes, including data collection, KYC and record keeping.

Provide high quality client services by picking up hotlines, replying emails and working closely with all business lines.

Assist the department head to establish and enforce service procedures, policies and standards.

Undertake other ad-hoc duties as assigned.

Requirements:

At least 2-3 years working experience in securities field such as client onboarding, client services etc.

Experience in KYC/AML areas within securities industry is strongly preferred.

Familiar with SFC regulation on KYC and AML requirements.

Excellent in client service mindset and interpersonal communication skill.

SFC type 1 license holder / pass of relevant papers is strongly preferred.

Good command of written and spoken English and Chinese (including Mandarin)

We provide a very competitive and open career path for our star performers. Interested candidates please kindly include the current and expected salary in the application. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Only short-listed candidates will be notified.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Habib Bank Zurich (Hong Kong) Limited, a Restricted Licence Bank

HBZHK is a subsidiary of Habib Bank AG Zurich, a Swiss-headquartered, global banking group with a presence in 11 countries. Incorporated in Hong Kong since 1979, the Bank specializes in providing customized trade finance solutions with diverse range of products and services.

Rooted in Swiss precision and excellence, and enriched by Hong Kong's vibrant diversity and innovation, we embody a global perspective and high standards. Our commitment to providing our clients with the highest quality of service is reflected in our work. Our team is composed of forward-thinking individuals who drive our rapidly evolving business to new heights.

We continuously provide opportunities for team members, support them to achieve their career goals, and foster continuous learning and development. Experienced staff and fresh thinkers make up an eclectic mix of experts, who enjoy a culture of acceptance and innovation. We provide a comprehensive benefits package, competitive compensation, and continuous learning opportunities to support your personal and professional growth.

We invite applications from high caliber, dynamic professionals to be part of its team as:

Title: Client Services Officer

Location: Central, Hong Kong

Duration: Full-time

Position Summary:

Being a team member in  the Client Services team, the incumbent is responsible for providing support to RMs, delivering excellent services to clients in order to ensure all functions performed in line with the internal control, policies and procedures as well as the regulatory guidelines  ,and strengthening the client relationships to promote products and business opportunities.

Key Responsibilities:

· Work closely with RMs and internal departments, including credit, compliance, and operations, to ensure a seamless client experience, and effective problem resolution in transactions, systems, and account opening issues.

· Facilitate  trade finance transactions and collaborate with other teams to enhance service quality in order to enhance client satisfaction.

· Develop and maintain strong relationships with clients, understanding their needs and proactively offering relevant banking solutions.

· Manage E-Banking onboarding and transaction growth; follow up on overdues, compliance, and coordinate trade processing.

· Ensure regulatory compliance and risk mitigation across credit, legal, and AML during client onboarding.

· Re-engage inactive clients to generate business; coordinate with RMs and update team head on overdue/overdrafts.

· Maintain accurate records of client transactions, and service requests, generating reports for management as necessary.

· Provide additional support to the team as when required.

Knowledge and Skills:

· Bachelors in Business, Finance, Economics  or related disciplines

· Knowledge in trade finance market infrastructure and industry norms

· years relevant experience with strong customer-focused mindset and a commitment to service excellence

· Strong interpersonal and communication skills

· Ability to manage multiple tasks in a fast-pace environment.

· Flexibility and adaptability to work with different teams and departments.

· Excellent command of English and Chinese  communication skills, both written and verbal.

· Fresh graduates will also be considered.

Interested parties are invited to apply by sending your resume with full details of education, work experience, current & expected salary, contact telephone number and earliest available date to email. Habib Bank Zurich reserves the right not to make appointment for the post(s) advertised.

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal information provided will be treated in strict confidence and used solely for recruitment purposed. It is possible that information about the applicant or the applicant's application will be shared within the Habib Bank Zurich Group.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful.  Personal data on an unsuccessful applicant will normally be destroyed within 2 years after rejection of the application.

Client Services Executive

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Provide support in Commercial Risk's renewal activities such as request renewal quotation from insurer, follow-up on the renewal quotation, updating quotation slips, etc.
• Provide support in policy admin (follow up policy issuance, prepare insurance certificate, GAMS input, etc)
• Identify opportunities for process streamlining, cost reduction and improve stakeholder satisfaction.
• Support and collaborate with different teams in development and implementation of process improvements to increase efficiency and reduce cost.
• Support other activities within Business Support as necessary
• Role holder can be assigned to other tasks within Business Support for business continuity, training, and professional growth.
• Perform other duties as assigned by the management

Skills and experience that will lead to success

• Degree holder with minimum 2 years working experience in broking and placing all lines of P&C coverage for commercial clients.
• Fresh graduates are welcome to apply.
• Willingness to learn and be part of a team environment
• Mature and be a self-starter
• Good time management skills & ability to work to deadlines / work under pressure / multi-tasks
• Good interpersonal skills and able to work independently
• Good command of computer skills including MS Office (Word, Excel, Powerpoint) and Chinese Word Processing
• Good command of written and spoken English and Chinese
• Immediately available preferred

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work. and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email 

#Aon #AonUnited #AonAsia #LifeAtAon

Job Description

What you'll be doing?

• Interacts with clients to ensure world-class service is delivered
• Recognizes, manages and delivers service solutions on a day-to-day basis for specific jobs
• Communicates job status to internal deal team to ensure continuous, smooth transition between shifts
• Acts as a resource for clients regarding current regulatory news, products, service solutions, client/market
• Maintains on-going client relationships

Who are we looking for?

• Degree or above
• 1 year+ Customer service experience
• Proficiency in MS Office skills
• A good team player with effective communication skills
• Good command in written & spoken English, Mandarin, Cantonese
• Shift duty is required (included overnight duties, with attractive shift allowance)
• Candidates with less experience will be considered as junior level position

Why you should consider this opportunity:

We offer attractive remuneration package with fringe benefits to right candidates. such as

• 5 days' work week
• 8 hours' work day
• 1 min walk from MTR
• Medical, Life, Dental insurance
• Birthday leave, Company leaves
• Compensation leaves for public holidays fall on Saturday
• Overtime pay
• Double pay

Interested parties please send resume with date of available and expected salary by clicking "Apply Now".

All information received will be kept in strict confidence and will be treated only for employment related purposes.

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Manager, Client Services.

Principal Responsibilities

In this role you will

• Manage, check and complete day-to-day services/requests to provide client services support to GPB Asia Private Banking (HK and SG) and ensure the team delivers in line with internal procedure/SLA and comply with standards and policy
• Supporting the implementation of change programmes that impact the direct team or process
• Maintaining Operating Procedures in accordance with the Business Service's Operating Model and local requirements and manage the annual processes (e.g. CRS/FATCA attestation, W-Form renewal, TIN collection, etc) completed on time with high quality standard
• Handle business partners' inquiries promptly within reasonable time and report exception and irregularities promptly for management awareness
• Prepare and provide training to staff in the team and produce Management Information Reports and Key Performance Indicators as required
• Maintain effective communication with stakeholders and senior management
• Driving sustainable growth. Identifies and acts on opportunities to improve efficiency in the workflow
• Participate in business initiatives/projects as team representative to provide user requirements, conduct user acceptance test and provide sign-off for implementation

Requirements

To be successful you will need

• Bachelor's degree in business/ finance or relevant work experience
• Some working knowledge of AML, regulatory compliance within the banking and financial services industry and proven customer service, account opening/closure and/or CRS and FATCA experience is preferential
• Good communication and interpersonal skills and ability to work with a wide range of stakeholders, including senior executives
• Familiarity with Microsoft Word, Microsoft Excel, and Internet Explorer. Advanced Excel skills is an advantage
• Good written and spoken English & Chinese; Mandarin an advantage
• Self-motivated, strong teamwork initiative and able to work independently

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

University degree with 2 years of relevant working experience;

High Diploma / F7 graduate with at least 3-4 years relevant working experience may be considered;

Good written and spoken English and Chinese;

Fluent in spoken Mandarin is definitely an advantage;

Computer knowledge is a must;

Self-motivated, mature, responsible, able to work as a team player with good communication skill;

Shift duty is required;

Willing to work overtime and keep close watch on tight deadlines under pressure.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Full-time

Our client, a leading regional bank, is looking for a seasoned Client Services Manager to lead their complaint resolution and client advocacy team. This role is critical for managing high-level escalations, ensuring regulatory adherence, and enhancing the overall client experience.

Key Responsibilities

• Act as the primary point for resolving complex, escalated client complaints, conducting root cause analysis and implementing effective remediation.
• Serve as the key liaison with the HKMA and SFC, preparing and submitting detailed regulatory responses.
• Ensure all client service processes and complaint handling strictly adhere to SFO, AMLO, and other HKMA/SFC guidelines.
• Lead and mentor a team of client service professionals, fostering a high-performance and client-centric culture.
• Champion process improvements to prevent future issues and lead the team through internal and external audits.

Requirements

• Over 5 years of experience in banking/financial services, with at least 3-5 years in a managerial role within client services or complaint handling.
• Deep knowledge of financial products, wealth management, and the regulatory landscape in Hong Kong.
• A proven leader with strong interpersonal skills, client empathy, and acute risk awareness.
• Excellent command of English and Chinese (Cantonese).
• Bachelor's degree in Finance, Economics, Business, or a related field.