What Jobs are available for Client Solutions in Hong Kong?

Job ID: 38251

Location: Kwun Tong, HK

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Sept 2025

JOB SUMMARY

The jobholder is responsible to perform complaint cases review, analysis and define area for improvements in a professional manner in compliance with the Card Scheme's chargeback rules and regulations for Credit Card and Debit Card dispute related case, Miss-Transfer Fund cases, including fraudulent cases.

Besides, jobholder needs to monitor Hub's performance and ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment / MIS preparation.

Furthermore, jobholder also needs to assist supervisor on MI report preparation / data collection and keep track the outstanding items for team's related tasks. Jobholder also needs to work with group and internal team on project development and business user's requirement.

RESPONSIBILITIES

• Oversee the performance output of the Hub through quality assessments and output evaluations.
• Address inquiries from both internal sources (such as Hubs, Frontline, FRO and Product) and external entities (including Fiserv, Octopus, and card schemes)
• Evaluation of the cardholder's complaint.
• Support the supervisor in the preparation of User Acceptance Testing (UAT) or New Release documentation and verification processes.
• Aid the supervisor in compiling Management Information System (MIS) data and associated reports.
• Continuously reference the DOI and report any discrepancies.
• Support the completion of capacity planning and identify any unusual trends.
• Aid in the implementation of the risk mitigation process while maintaining a focus on risk awareness.
• Conduct a thorough accountability review.

Qualifications

• Degree holder with strong customer services skill is preferred.
• With over 1 years' banking experience in banking industry and related area is an advantage.

• Strong knowledges on Credit Card Chargeback and dispute handling
• Customer centric, excellent communications, inter-personal, analytic and presentation skill

• Excellent decision making and problem identification/solving ability.
• Proactive, independent and able to work as a team.
• Complaint Handling & Customer Services Skill
• Mis-Transferred Fund knowledge
• Experience in the Credit Card/Debit Card Banking Industry
• Language Skill (English, Cantonese & Mandarin)
• Microsoft (Words, Excel, PowerPoint, Access, Visio

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary
The jobholder is responsible to perform complaint cases review, analysis and define area for improvements in a professional manner in compliance with the Card Scheme's chargeback rules and regulations for Credit Card and Debit Card dispute related case, Miss-Transfer Fund cases, including fraudulent cases.

Besides, jobholder needs to monitor Hub's performance and ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment / MIS preparation.

Furthermore, jobholder also needs to assist supervisor on MI report preparation / data collection and keep track the outstanding items for team's related tasks. Jobholder also needs to work with group and internal team on project development and business user's requirement.

Responsibilities

• Oversee the performance output of the Hub through quality assessments and output evaluations.
• Address inquiries from both internal sources (such as Hubs, Frontline, FRO and Product) and external entities (including Fiserv, Octopus, and card schemes)
• Evaluation of the cardholder's complaint.
• Support the supervisor in the preparation of User Acceptance Testing (UAT) or New Release documentation and verification processes.
• Aid the supervisor in compiling Management Information System (MIS) data and associated reports.
• Continuously reference the DOI and report any discrepancies.
• Support the completion of capacity planning and identify any unusual trends.
• Aid in the implementation of the risk mitigation process while maintaining a focus on risk awareness.
• Conduct a thorough accountability review.

Qualifications

• Degree holder with strong customer services skill is preferred.
• With over 1 years' banking experience in banking industry and related area is an advantage.
• Strong knowledges on Credit Card Chargeback and dispute handling
• Customer centric, excellent communications, inter-personal, analytic and presentation skill
• Excellent decision making and problem identification/solving ability.
• Proactive, independent and able to work as a team.
• Complaint Handling & Customer Services Skill
• Mis-Transferred Fund knowledge
• Experience in the Credit Card/Debit Card Banking Industry
• Language Skill (English, Cantonese & Mandarin)
• Microsoft (Words, Excel, PowerPoint, Access, Visio

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Salt Talent Search is looking for a Client Solutions Manager for a 8 months extendable contract role.The Client Solutions Manager focuses on planning, implementing, and optimizing advertising campaign spending for the world's top tier advertisers. We look for candidates who enjoy solvingcomplex problems throughtechnical and analyticalexcellence and commercial acumen, dissecting many sources of information into concrete recommendations and managing multiplestreams of work

What Will You Do:

• Work directly with key clients as a advertising expert;
• Be a pillar of knowledge within the team on advertising products and methodologies;
• Educate clients on advertising processes, tools, products, and best practices;
• Consistently monitor advertising campaign performance and identify opportunities to optimize and improve return on investment;
• Work with local, regional, and global cross functional teams to share, establish and improve best practices and procedures;
• Use research and insights that will:
• Help further develop and evolve our advertising platform and guidelines;
• Help clients and other team members find new, better methods for planning, managing and implementing ad campaigns;

What Will you Need:

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 5+ years' experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
• Effective and creative problem solving and decision-making skills
• Experience working effectively with cross functional teams and all levels of management (internally and externally)
• Experience managing multiple projects while maintaining strict attention to details
• Experience communicating, collaborating and working effectively on a team Experience building ongoing relationships with external clients
• Advanced Excel skills and experience with data analysis
• Fluency in English and Mandarin is required as this role will manage clients whose usual business language is Mandarin and English

CEI No: R | Licence No: 07C3147

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Associate, Global Incorporations – Client Solutions. This full-time and permanent position is based in Hong Kong, allowing you to make a significant impact to our growth.

Key responsibilities:

• Assist in handling Certificate of Incumbency, Certified True Copy, Certificate of Good Standing, Letter of Instruction, Register of Charges.
• Handling clients' enquiries.
• Work with the Supporting Team in Foshan GSC.
• Coordinate with the offshore office (mainly BVI) for execution of documents and follow-up work.
• Issue invoices and arrange for document delivery.
• Handle related clerical work such as scanning, filing, updating databases, etc.
• Assist in any ad hoc projects.

Key requirements:

• Ability to manage multiple tasks effectively and perform well under pressure.
• Strong attention to detail with a high degree of accuracy.
• Proficient in both written and spoken English and Chinese.
• Working knowledge of MS Office (Outlook, Word, Excel, PowerPoint); familiarity with Viewpoint is an advantage.
• Strong interpersonal skills; self-motivated with a high sense of responsibility.

Company Benefits:

At our HK office, we believe in putting our employees' well-being first We offer a flexible hybrid working arrangement and celebration leave.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness allowance and competitive annual leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like CA, or ACCA, ensuring you stay ahead in your field.

Salt Talent Search is looking for a Client Solutions Manager for a 8 months extendable contract role.

What Will You Do:

• In partnership with a Client Partner, analyze client situations and devise integrated marketing and advertising strategies optimally incorporating solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of solutions
• Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
• Drives product innovation internally with cross functional partners based upon market trend and emerging needs of clients
• Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate with Client Partner to exceed sales and yield goals for the book of business that assigned to you
• Operational excellence and Project Management
• Manage complex external and internal work streams, and optimize clients' advertising operation mode to meet business objectives
• Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
• Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.)
• Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts

What Will you Need:

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 5+ years' experience working directly with marketing, media and/or consulting firms and demonstrated leadership skills required
• Effective and creative problem solving and decision-making skills
• Experience working effectively with cross functional teams and all levels of management (internally and externally)
• Experience managing multiple projects while maintaining strict attention to details
• Experience communicating, collaborating and working effectively on a team Experience building ongoing relationships with external clients
• Advanced Excel skills and experience with data analysis
• Fluency in English and Mandarin is required as this role will manage clients whose usual business language is Mandarin and English

CEI No: R | Licence No: 07C3147

Our Client Solutions Associates are front-line client service professionals and the engine of GLG. They work closely with our clients in the financial services industries -- including public equity/ private equity/ private credit -- on the critical decisions they make every day. These custom learning solutions include phone consultations and one-on-one meetings, as well as surveys, reports, and site tours with leading experts and C-suite executives.

Client Solutions Associates work in teams across industries, connecting our clients to the insight they need from leading doctors, academics, scientists, policy specialists, strategists, executives and other experts with years of on-the-ground experience. Client Solutions Associates themselves also develop into subject matter experts across industries and topics via their client service role.

In this role, you will undergo comprehensive training of which some of the key initial responsibilities include:

• Expanding GLG Councils and learning to effectively and clearly explain GLG's value proposition and business model to leading industry thought leaders;
• Engaging Council Members on a daily basis to understand their capabilities and knowledge on specific client requests;
• Supporting senior team members on all aspects of client engagements; and
• Learning our compliance policies and procedures to protect the integrity of client engagements.
• As you progress in this role you will gain more autonomy by:
• Executing custom projects across client firms – including consultations, surveys, and special projects;
• Continuing to expand GLG Councils;
• Engaging with clients daily to understand their needs and provide exceptional service;
• Maintaining accountability and responsibility for client projects and overall client experience;
• Collaborating with our Business Development team on revenue growth opportunities and ensure retention on existing accounts;
• Collaborating closely with senior team members to program live event content for Greater China as well as more broadly distributed virtual event content.

Requirements

• Bachelors degree, or higher
• Excellent communication skills and fluency in English
• Ability to speak Japanese or Mandarin language is mandatory as this role will work closely with Japan or China counterparts
• Curiosity about the financial markets, including trends and white spaces
• Passion for problem -solving in a client service role
• Ability to write, speak and present succinctly to deliver investment theses/ideas
• Demonstrated commercial acumen and interest, in some or all the following areas: Sales, negotiation, or networking with high-end professionals; and/or
• Business development, corporate development, product development, Product and project management
• Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
• Up to 2 years of work experience in client-facing, account management or analyst roles in relevant industries such as banking, business services, consultancies and financial services or start up environment

About GLG / Gerson Lehrman Group
GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.

To learn more, visit

Gerson Lehrman Group, Inc. ("GLG") is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Job Responsibilities:

• Serve as the key point of contact for institutional investors and high-net-worth individuals (HNWIs), collaborating with frontline sales colleagues to deliver customized investment solutions across various areas, including: Corporate finance & capital markets, OTC derivatives & structured products, Asset management, Cross-border wealth management, Private equity & alternative investments etc.

• Develop and execute strategies to acquire and service institutional clients and create sales opportunities for whole company.

• Drive institutional client acquisition through targeted pitching and conversion of prospect pipelines.

• Conduct market research, data analysis, and client needs assessments to enhance product offerings and internal training.

• Represent the firm at roadshows, investor meetings, and campaigns to promote brand visibility and investment philosophy.

• Achieve performance targets and contribute to the firm's strategic objectives.

Job Requirements:

• Bachelor's Degree in Finance, Economics, Marketing, or related fields.

• 8+ years of institutional sales/business development experience in securities or asset management, preferably with overseas client exposure.

• Established network and proven track record in servicing institutional investors.

• Deep knowledge of investment products (OTC derivatives, cross-border solutions), portfolio strategies, and global markets.

• Exceptional communication, presentation, and relationship management skills; ability to simplify technical concepts for diverse audiences.

• Self-driven, detail-oriented, and adept at working independently or within cross-functional teams.

• Fluency in English and Chinese (Mandarin required) for written/verbal communication.

• Based in Hong Kong with willingness to travel as needed.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact
Looking for a fun and dynamic tech role, nestled deep in the finance industry?

The Client Solutions Associate Role Will Offer You

• Training program spanning 6 months to get you ready for this client-facing FinTech role
• Exposure to the largest domestic and global financial institutions across Investment Management and Investment Banking
• Responsibility for owning a multimillion-dollar book of accounts within the first 12 months
• Opportunity to become the lead consultant on tech projects that hold up our superfund and asset management industry
• Competitive starting salary with extra Perks not limited to; free lunch, a stocked fridge & pantry, private health care, Social Events
• Opportunity to lead, contribute or attend meaningful Corporate Social Responsibility Programs

What You'll Do
Client Solutions Associates begin their careers through a comprehensive development program, followed by working with clients first over the phone. Throughout the program, Client Solutions Associates will develop a wide array of skills and provide value to our clients by:

• Developing a deep knowledge base across our business, products, and clients
• Communicating with impact in person and over the phone while mastering presentation and public speaking skills both internally and externally
• Asking effective questions in various situations to gather information, uncover needs, and create solutions to foster a truly collaborative and consultative partnerships
• Defining key industry terms and concepts important to FactSet's clients to be an industry expert
• Using advanced product knowledge and understanding of FactSet's product suite to identify and implement solutions specific to client and user workflows including Excel modelling, company research, and portfolio analysis

Responsibilities
Following the successful completion of the training program, you will quickly become an integral part of the team and start taking up responsibilities as a FactSet Consultant by:

• Managing a group of accounts assigned to you, ensuring that the relationship is healthy and that the client is getting maximum value out of the FactSet software
• Customizing solutions to fit with individual client workflows and ensuring that the client can make efficient and accurate decisions using FactSet data and tools
• Effectively demonstrating the various product lines to clients and provide software training to individuals as well as small and large groups
• Visiting clients on a regular basis to provide face-to-face support, training and build strong relationships
• Working on longer term projects with clients to enable them to get value out of the FactSet product suite.
• Being effective problem solvers and providing creative solutions to the many question's clients have in and around the use of FactSet.
• Answering day-to-day client queries and providing creative and complex solutions through our helpdesk.

What We're Looking For
The ideal Client Solutions Associate possesses the following qualifications:

• Fluent English and Chinese (Cantonese & Mandarin) writing and speaking skills
• Fresh graduates or finance professionals with less than 3 years of working experience
• A bachelor's degree (Mathematics, Computer Science, Engineering, Finance and Economics majors are preferred)
• Background or strong interest in a Finance or FinTech industry
• Strong analytical and problem-solving skills and ability to come up with creative solutions
• Exceptional communication, interpersonal and client-facing skills
• Sound working knowledge of spreadsheets (e.g., Excel) and databases

What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Company Overview
Learn more about our benefits here.

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at  and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.