What Jobs are available for Client Strategy in Hong Kong?

Position Purpose

• Client On-Boarding team's goal is to ensure a global and consistent "first service" is rendered to the clients.
• This team will be working around 3 main themes: Prioritization of on-boarding, Coordination of the whole process (Risk, Legal and Systems) and production of the Legal documentation and KYC (Collection, Completeness, Conformity and Analysis. The team is also in charge of the regular review process for standard sensitive accounts
• The team must work as "one team" to ensure a cutting edge on-boarding service to clients and work closely with major functions as well as FO/Markets.
• Overall, through a dedicated on-boarding team and a single point of contact, the team is responsible for client satisfaction with respect to on-boarding.
• To facilitate and provide a complete transversal on–boarding service to WM APAC. Producing client risk assessments, client profiles, and due diligence analyses.
• Providing feedback and escalating issues to the appropriate support functions and management.

Key Responsibilities

Implementation and Process

• Work closely with Front Office and Account Management team to facilitate the collection of KYC and other relevant documents in accordance with the prevailing account opening procedures and local regulations.
• To ensure evidence of each customer's identity and other relevant documents are received in order before account opening.
• Review KYC for new client on-boarding.
• Perform qualitative and quantitative check on New Account Documentation for all clients
• Conduct KYC/CDD review on existing clients through periodic review.
• Ensure all client files are stored and maintained accordingly (electronically and in paper format).
• Support Front Office queries related to client on boarding and client due diligence process.
• Prepare regular reports for Management review (account documentation irregularities, monthly statistics).
• Ensure timely processing of static data updating request.

Team Spirit

• Work within a team – with an adaptable flexible approach, coordinate with team members and Front Office to resolve complex cases and address issues in a timely manner.
• Be open to change and support the vision of working in a fully transversal operation

Information Sharing

• Ability to share information and eventually train new team members.
• Control and Risk
• Abide with operational risk procedures and escalate incidents to Seniors where necessary
• Contribute to the implementation and controls for daily processes and assist with the update of procedures
• Report and escalate concerns/ issues to Seniors when required

Communication

• Liaise regularly with the following internal groups to ensure a smooth on boarding process: Compliance, Legal, FO teams, Account Management teams, Client Management team in Singapore/Hong Kong or other support teams within WMHK/WMSG that have any involvement in the Client On-boarding process.

Comply with BNPP Permanent Control Activities

• Direct contribution to BNPP operational permanent control framework.
• Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
• Comply with regulatory requirements and internal guideline
• Contribute to the reporting of all incidents according to the Incident Management System
• Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
• Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified

Competencies (Technical / Behavioural)

• Team player, independent, hardworking, eager to learn and attention to details
• Client-oriented and high adaptability to changing environment
• Able to work under pressure and deal with unclear requests as well as a high volume of requests
• Strong analytical and strong risk sense

Specific Qualifications Required

• Minimum 3 years of relevant working experience
• Bachelor's level degree or professional qualification
• Understand the principles and be familiar with WM products and types of customers
• Strong understanding of account documentation, due diligence and local Anti-Money Laundering requirements
• Fluent in English (spoken and written). Good command in Mandarin is a plus (for supporting Taiwan/China Markets).
• Excellent communication and interpersonal skills
• Must possess a strong fundamental and technical skills, awareness of operational risk
• Excellent PC skills, especially in Excel. Knowledge of ACCESS is an advantage.

About BNP PARIBAS
As the leading European Union bank, and one of the world's largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
• BNP Paribas MixCity which fosters better representation of women at all levels of the organization
• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Main Responsibilities

• Collaborate with relevant internal teams to manage clients' queries in a timely manner and ensure clients' satisfaction
• Act as the main contact on client onboarding and account opening process
• Provide pre-sales support to sales team and work closely with internal stakeholders including product, project, operation and other relevant teams to deliver high quality client services
• Maintain good relationship with clients, and identify growth opportunities within existing client accounts as well as developing new relationships
• Ensure practices comply with relevant regulations and industry standards
• Manage clients' documentations and database to ensure compliance and efficiency
• Conduct service review and provide training to clients on the new service

Job Requirements

• Bachelor's degree in Finance, Business Administration, or related field
• Minimum 6 years' experience in custody and / or fund related client management or a similar role in financial services
• Sound knowledge of local/global custody business model, Fund Administration, Trust and Fiduciary services and familiar with related operational flow
• Independent, self-motivated and able to work under pressure with multiple deadlines
• Good analytical, organisational, problem resolution and communication skills
• Good command of written and spoken English and Chinese
• Well-versed in computer applications such as VBA and other related MS applications
• Candidate with less experience will also be considered

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

• Collaborate with relevant internal teams to manage clients' queries in a timely manner and ensure clients' satisfaction
• Act as the main contact on client onboarding and account opening process
• Provide pre-sales support to sales team and work closely with internal stakeholders including product, project, operation and other relevant teams to deliver high quality client services
• Maintain good relationship with clients, and identify growth opportunities within existing client accounts as well as developing new relationships
• Ensure practices comply with relevant regulations and industry standards
• Manage clients' documentations and database to ensure compliance and efficiency
• Conduct service review and provide training to clients on the new service

• Bachelor's degree in Finance, Business Administration, or related field
• Minimum 2 years' experience in custody and / or fund related client management or a similar role in financial services
• Sound knowledge of local/global custody business model, Fund Administration, Trust and Fiduciary services and familiar with related operational flow
• Independent, self-motivated and able to work under pressure with multiple deadlines
• Good analytical, organisational, problem resolution and communication skills
• Good command of written and spoken English and Chinese
• Well-versed in computer applications such as VBA and other related MS applications

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank's personal data policies, a copy of which will be provided upon request.

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join Hang Seng and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng Investment Management Limited (HSVM)

Established in 1993, Hang Seng Investment Management Limited ("Hang Seng Investment") is a wholly owned subsidiary of Hang Seng Bank Limited, and is Hong Kong No. 1 exchange-traded fund ("ETF") manager in terms of assets under management. As a Hong Kong based asset management company specializing in managing funds related to mainland China and Hong Kong markets, Hang Seng Investment is committed to providing investors with comprehensive investment management services through investment managers with extensive experience in managing funds (including a series of ETFs and retail funds) and investment portfolios for institutional and private clients. As a leading home-grown asset manager in Hong Kong, Hang Seng Investment has over 30 years of asset management experience.

We are currently seeking a high caliber professional to join our team as Assistant Client Management Manager.

Principal responsibilities

• Ensure accurate receipt, validation, and routing of fund orders received from clients
• Coordinate closely with internal teams and transfer agent to ensure orders are handled and managed properly
• Support the on-boarding and ongoing due diligence reviews on HSVM clients (including fund distributors, direct clients, institutional clients) and ETF Participating Dealers in full compliance of regulatory and Group compliance requirements
• Coordinate the due diligence requests received from potential and existing HSVM clients and investors.
• Assist to provide high-quality client services support to HSVM clients and investors
• Assist to implement business initiatives to achieve better customer experience and projects for fulfilling Group and/or regulatory requirements

Requirements

• University graduate in Accounting, Finance, Economics, Business Administration or related discipline
• Fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance
• Minimum 3 years of client services or operations experience in asset management or financial services.
• Sound understanding of ETFs, investment funds and client requirements
• Strong self-motivation with the ability to work independently and under pressure
• Good communication, interpersonal and analytical skills
• Excellent written and spoken English and Chinese (both Traditional and Simplified Chinese) skills
• Great sense of ownership and servicing mindset to ensure efficient and effective communication with different stakeholders for business outcomes

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.

You'll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited

Responsibilities:

• To manage medium to jumbo size contracts (group medical insurance) and achieve persistency targets in pursuit of the most favourable terms and profitability to the company
• To serve agents / brokers / direct clients, maintain good relationship and build a strong customer base
• To identify business opportunities and generate growth
• To prepare proposals and presentation materials
• To handle enquiries and complaints.
• To update management the business status through regular sales report.
• To collect market intelligence on competitors' activities including competitors' products, pricing, catalogues, selling tactics, etc.
• To develop and review marketing materials, e.g., training materials, staff briefing materials, etc. To perform underwriting according to the Company's guidelines and within authorized limits.

Qualifications, Training and Experience:

• University degree in business or related disciplines
• Minimum 5 years relevant experience on group medical insurance, with a good understanding of Employee Benefits areas
• Possess valid insurance license
• Good presentation skill to handle client meeting and member briefing session
• Work independently , willing on client facing
• Co-ordinate within the team or other teams to achieve designated project/initiatives
• Client management on daily issues and policy level negotiation
• Fully conversant and Microsoft package (Adobe, Excel, Word etc)
• Good command in English and Chinese, speaking and written, Mandarin would be a plus

Bupa offers 5 days' work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application.

• Manage private banking client account onboarding in accordance with regulatory requirements and guidelines, ensuring compliance with legal regulations and organizational strategies.
• Perform ongoing client due diligence and annual reviews, including establishing, implementing, updating and reviewing the internal policies and procedures.
• Formulate and review departmental policies and procedures to ensure compliance with regulatory rules and guidelines, thereby improving business operations and daily efficiency.
• Degree holder or above in Finance, Economics, Business Administration or related disciplines or equivalent qualifications at HKQF level 5
• Exceptional interpersonal and communication skills, demonstrate strong time management and ability to prioritize tasks effectively.
• Minimum of 8 years' relevant experience preferably in Private Banking
• Proficiency in English, Cantonese and Mandarin

"Data held by the Bank relating to employment applications will be kept confidential and used only for consideration of applications. The bank may also refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise. A copy of Personal Information Collection Statement is available upon request."

Responsibilities

• To retain existing contracts and negotiate renewal contracts with agents and brokers in pursuit of the most favourable terms and profitability to the Company
• To serve agents/brokers and maintain good relationship with them with the aim to build up a strong customer base with agents/brokers
• To take care medium to large corporate clients independently
• To identify business opportunities and generate potential sales enquiries for new business team
• To collect market intelligence on competitors' activities including competitors' products, pricing, catalogues, selling tactics, etc
• To assist the tasks assigned by supervisor

Qualifications, Training and Experience

• Bachelor degree or equivalent with 2 years' relevant experience
• Pass IIQE exam (Paper 1 and 2) or relevant qualifications are preferred
• Customer focus and result-oriented
• Good communication and presentation skills
• Able and enjoy to work with people of diverse backgrounds
• Proficiency in both written and spoken English and Chinese
• Computer literacy in the use of MS Office

Bupa offers 5 days' work per week and comprehensive remuneration packages including base salary, study assistance plan, company pension plan, life and medical benefit, dental benefit, annual leave, examination leave, etc.

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

Job Purpose

• Assist Team Head in providing general client servicing support to front office including new account opening/ account review, transactions documentation checking/filling, sales order checking, etc.
• Build & maintain good relationships with internal departments in supporting day-to-day operation processes.
• Ensure that operational processes are in full compliance with the Bank's policy and regulatory requirements.

Key Responsibilities:

• Provide new account opening/ client review documentation checking (include new account opening form, ID copy, address proof, AML search, KYC report, etc.) and liaise with Risk Management Officer and Head of Private Banking for smooth and timely account opening.
• Handle upgrade / downgrade of customers among PB, Diamond & S&D timely.
• Handle checking of customer information & supporting documents for more complicated account cases, and the inputting of customer information into the system for new account set-up.
• Ensure client due diligence & client suitability checks are in order, and to ensure accuracy of capture to avoid incidents and dealing errors.
• Support the front office on general banking transactions / sales order processing/fulfillment and follow up with back office to ensure timely and accurate order processing.
• Accountable for customer call back to support daily transactions. Collaborate with front office and other business units to ensure full compliance with policies and regulatory requirements.
• Perform checking on customer review of high risk / unsuitable customers timely.
• Review relevant MIS reports to identify any suspicious transactions timely.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Clearly communicate with the internal customers regarding their needs and expectations through active listening and proactive questioning skills.

Requirements

• Preferably a Degree holder or equivalent.
• Minimum 2 years of relevant experience in private or retail banking operations.
• Familiar with Private Banking anti-money laundering and KYC requirements.
• Familiar with account documentation with knowledge of wealth management products.
• Good command of written and spoken English and Chinese.
• Candidate with less experience will be considered as Senior Officer, Client Management.

For more details about career opportunities with the Bank, please visit our website Please apply with full resume stating current and expected salaries.

Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months.

China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

BUSINESS UNIT DESCRIPTION

We provide integrated capital markets products, investment banking advisory services, corporate lending and top-ranked research to corporate, government and institutional clients around the world. Our goal is to be the leading Capital Markets franchise in Canada and the lead relationship bank for key clients globally. Our objectives are aligned to CIBC's bank-wide priorities to focus on our clients, innovate for the future and simplify our Bank.

The Client Servicing and Client Management Service team is a part of the Business Management team responsible for conducting Know Your Client (KYC) on new and existing clients, ensuring compliance with both local and Canada regulatory requirements and CIBC standards for Anti-Money Laundering (AML). The team provides advice to the Bank's front office personnel around KYC requirements , financial crime issues liaise closely with the second line of defense Financial Crime Compliance team and understand the regulatory requirements with Legal and Compliance.

JOB PURPOSE

The Client Services and Client Management Service Associate / Analyst is a member of the Client Servicing and Client Management Service team responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

KEY ACCOUNTABILITIES

• Conduct Customer Due Diligence (CDD) and Customer Screening to ensure full compliance of AML/ KYC related policies and regulatory requirements/ expectations
• Coordinate and manage end-to-end CDD and onboarding process
• Communicate effectively and efficiently with relevant internal and external parties to obtain and review all necessary KYC documents , and ensure all regulatory requirements have been met

• Implement AML standards and policies and apply for approval where there is deviation from requirements.

• Maintain high standard of excellence in handling customer queries in view of the stringent AML/ CDD and regulatory requirements

• Collaborate and follow up with internal stakeholders to ensure timely completion of CDD reviews
• Keep constant alert of business and compliance risks to ensure full compliance with the prevailing regulatory and internal requirements and ensure timely escalation of key risk/ issues to management
• Identify and execute process improvements, provide guidance and support on requirements and process to the business and internal stakeholders
• Provide support for AML regulatory submissions, internal assessments and adhoc projects

KNOWLEDGE AND SKILLS

• Up to 5 years of prior relevant experience in AML/ATF in any jurisdiction
• Proven knowledge in Asia Pacific and Canadian AML/ KYC regulations and principles
• Good analytical, interpersonal and organization skills
• High degree of accuracy and attention to detail
• Highly motivated and able to work independently with limited supervision
• Proficiency in Microsoft Excel, PowerPoint and Word
• Fluent in English. Chinese language is a plus.
• Candidate with less experience will be considered as Analyst.

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location

2 Queens Road Central

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Relationship Management, Teamwork