79 Client Success jobs in Hong Kong
Client Success Manager
Posted today
Job Viewed
Job Description
Join to apply for the Client Success Manager role at Guidepoint
1 day ago Be among the first 25 applicants
Join to apply for the Client Success Manager role at Guidepoint
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OVERVIEW:
Play a vital role in Guidepoint’s success.
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
This is a hybrid role located in Hong Kong.
What You'll Do:
- Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
- Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
- Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
- Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
- Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
- Bachelors or masters degree from an accredited University
- 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
- Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
- Excellent communication skills, with the ability to distill complex issues into clear and concise messages
- Intellectual curiosity, adaptability, and a team-first collaborative approach
- Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
- Competitive compensation
- Hybrid work arrangement
- Regional and global team interactions
- Dynamic and engaging team
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of over 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Research, Sales, and Analyst
- Industries Information Services
Referrals increase your chances of interviewing at Guidepoint by 2x
Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .
Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago
Customer Experience Manager / Assistant Customer Experience ManagerHong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago
Head of Customer & Distribution Experience and Innovation (Associate Director Level)Wan Chai District, Hong Kong SAR 3 weeks ago
Assistant Customer Service Manager, Customer Relations Customer Success Manager SAP Academy for Customer Success - Hong Kong Assistant Manager (Branding & CSR) - Corporate Communications Department Global Customer Success Manager 4, Platform Alliance Assistant Manager, Customer Relationship Customer Experience Manager - Wealth and Personal Banking Customer Experience Manager - Hang Seng Insurance (HK) Customer Success Manager/ Account Manager 202508Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago
Manager to Senior Manger, Customer Service (Credit Card) Senior/Customer Care Manager (Complaints Handling) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Success Manager
Posted today
Job Viewed
Job Description
Join to apply for the Client Success Manager role at Guidepoint
1 day ago Be among the first 25 applicants
Join to apply for the Client Success Manager role at Guidepoint
Get AI-powered advice on this job and more exclusive features.
OVERVIEW:
Play a vital role in Guidepoint’s success.
Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.
This is a hybrid role located in Hong Kong.
What You'll Do:
- Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
- Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
- Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
- Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
- Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts
- Bachelors or masters degree from an accredited University
- 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
- Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
- Excellent communication skills, with the ability to distill complex issues into clear and concise messages
- Intellectual curiosity, adaptability, and a team-first collaborative approach
- Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results
- Competitive compensation
- Hybrid work arrangement
- Regional and global team interactions
- Dynamic and engaging team
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of over 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Research, Sales, and Analyst
- Industries Information Services
Referrals increase your chances of interviewing at Guidepoint by 2x
Get notified about new Customer Success Manager jobs in Hong Kong, Hong Kong SAR .
Hong Kong, Hong Kong SAR HK$360,000.00-HK$80,000.00 1 week ago
Customer Experience Manager / Assistant Customer Experience ManagerHong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 3 months ago
Head of Customer & Distribution Experience and Innovation (Associate Director Level)Wan Chai District, Hong Kong SAR 3 weeks ago
Assistant Customer Service Manager, Customer Relations Customer Success Manager SAP Academy for Customer Success - Hong Kong Assistant Manager (Branding & CSR) - Corporate Communications Department Global Customer Success Manager 4, Platform Alliance Assistant Manager, Customer Relationship Customer Experience Manager - Wealth and Personal Banking Customer Experience Manager - Hang Seng Insurance (HK) Customer Success Manager/ Account Manager 202508Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 1 week ago
Manager to Senior Manger, Customer Service (Credit Card) Senior/Customer Care Manager (Complaints Handling) Branch Service Executive/General Banking Manager/Customer Relationship Manager (HK)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Success & Account Manager
Posted 10 days ago
Job Viewed
Job Description
3 weeks ago Be among the first 25 applicants
This range is provided by Abi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeHK$450,000.00/yr - HK$30,000.00/yr
About The Company
We are a global B2B2C telemedicine platform, active in over 40 countries. Our mission is to make access to professional healthcare as easy as getting advice from a friend. By transforming how people engage with health services, we contribute to the United Nations Sustainable Development Goal 3: "to ensure healthy lives and promote well-being for all."
We work with major insurers, governments, and NGOs, ensuring top-tier data privacy compliance. With a diverse team delivering care in 27 languages, we are committed to expanding access to high-quality digital healthcare worldwide.
About The Role
We're seeking a senior Client Success / Account Manager based in Hong Kong to join our international team during a high-growth phase.
This is not a pure sales role — the ideal candidate will be a seasoned relationship manager who leans toward strategic account management and client success, but who is also comfortable supporting commercial growth initiatives where needed.
You'll be the primary point of contact for our insurance and pharmaceutical clients in Hong Kong and greater Asia, ensuring they get maximum value from our services, while also identifying and supporting opportunities for expansion.
Key Objectives
- Build and maintain strong, strategic relationships with key clients in the region
- Understand and advocate for client goals and align our services to deliver value
- Oversee onboarding and project delivery, ensuring service excellence
- Act as a trusted advisor and internal advocate for client needs
- Support business development efforts by identifying opportunities for growth within existing accounts and occasionally assisting on new prospects
- Localise communication and strategies to suit the Hong Kong market
- Manage onboarding, account expansion, and service delivery for new and existing clients
- Develop and execute account plans to ensure client retention and growth
- Conduct performance reviews and implement service improvements
- Track and analyse client KPIs, presenting insights and opportunities
- Collaborate with technical, medical, and operational teams
- Represent Abi at local industry events and client meetings
- Support commercial conversations and proposal preparation as needed to support our sales team.
- Proactively gain and develop insights and understanding across the APAC Insurance and Pharma space
You'll Be a Great Fit If You.
- Have at least 5 years of experience in client success, account management, or business development, in healthcare, insurance, or digital services
- Fluent in English, with excellent written and verbal communication skills
- Are proficient in Cantonese.
- Based in Hong Kong (remote work with occasional in-person meetings or events)
- Experienced working within the healthcare or insurance landscape.
- Are proactive, analytical, and structured in your approach
- Thrive in a fast-paced, international, and mission-driven environment
- Are collaborative, highly organised, and a great communicator
- You are excited about healthtech and innovation
- Familiarity with digital health or telemedicine platforms
- Additional Asian languages (e.g., Mandarin) are a plus.
What We Offer
- HKD 450,000- 630,000 gross annual salary depending on experience
- Coursera training access
- Travel insurance (business & personal)
- Netflix account
- Abi's digital health services for you and your family
- Career growth opportunities in a global, impact-focused company
- A supportive, inclusive culture with a team from 20+ countries
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Abi by 2x
Get notified about new Client Account Manager jobs in Hong Kong, Hong Kong SAR .
Hong Kong SAR $2 ,000.00- 90,000.00 1 month ago
Account Director / Senior Account ManagerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Success & Account Manager
Posted 23 days ago
Job Viewed
Job Description
3 weeks ago Be among the first 25 applicants
This range is provided by Abi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeHK$450,000.00/yr - HK$30,000.00/yr
About The Company
We are a global B2B2C telemedicine platform, active in over 40 countries. Our mission is to make access to professional healthcare as easy as getting advice from a friend. By transforming how people engage with health services, we contribute to the United Nations Sustainable Development Goal 3: "to ensure healthy lives and promote well-being for all."
We work with major insurers, governments, and NGOs, ensuring top-tier data privacy compliance. With a diverse team delivering care in 27 languages, we are committed to expanding access to high-quality digital healthcare worldwide.
About The Role
We're seeking a senior Client Success / Account Manager based in Hong Kong to join our international team during a high-growth phase.
This is not a pure sales role — the ideal candidate will be a seasoned relationship manager who leans toward strategic account management and client success, but who is also comfortable supporting commercial growth initiatives where needed.
You'll be the primary point of contact for our insurance and pharmaceutical clients in Hong Kong and greater Asia, ensuring they get maximum value from our services, while also identifying and supporting opportunities for expansion.
Key Objectives
- Build and maintain strong, strategic relationships with key clients in the region
- Understand and advocate for client goals and align our services to deliver value
- Oversee onboarding and project delivery, ensuring service excellence
- Act as a trusted advisor and internal advocate for client needs
- Support business development efforts by identifying opportunities for growth within existing accounts and occasionally assisting on new prospects
- Localise communication and strategies to suit the Hong Kong market
- Manage onboarding, account expansion, and service delivery for new and existing clients
- Develop and execute account plans to ensure client retention and growth
- Conduct performance reviews and implement service improvements
- Track and analyse client KPIs, presenting insights and opportunities
- Collaborate with technical, medical, and operational teams
- Represent Abi at local industry events and client meetings
- Support commercial conversations and proposal preparation as needed to support our sales team.
- Proactively gain and develop insights and understanding across the APAC Insurance and Pharma space
You'll Be a Great Fit If You.
- Have at least 5 years of experience in client success, account management, or business development, in healthcare, insurance, or digital services
- Fluent in English, with excellent written and verbal communication skills
- Are proficient in Cantonese.
- Based in Hong Kong (remote work with occasional in-person meetings or events)
- Experienced working within the healthcare or insurance landscape.
- Are proactive, analytical, and structured in your approach
- Thrive in a fast-paced, international, and mission-driven environment
- Are collaborative, highly organised, and a great communicator
- You are excited about healthtech and innovation
- Familiarity with digital health or telemedicine platforms
- Additional Asian languages (e.g., Mandarin) are a plus.
What We Offer
- HKD 450,000- 630,000 gross annual salary depending on experience
- Coursera training access
- Travel insurance (business & personal)
- Netflix account
- Abi's digital health services for you and your family
- Career growth opportunities in a global, impact-focused company
- A supportive, inclusive culture with a team from 20+ countries
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Project Management
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Abi by 2x
Get notified about new Client Account Manager jobs in Hong Kong, Hong Kong SAR .
Hong Kong SAR $2 ,000.00- 90,000.00 1 month ago
Account Director / Senior Account ManagerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Success Manager (Fintech/ SaaS)
Posted 7 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Dasseti is a rapidly growing, global fintech, that helps institutional investors and investment managers to meet the rigorous demands for data exchange, monitoring, risk management and compliance, at every stage of the investment lifecycle.
Position Summary
We are seeking a highly motivated and experienced Client Success Manager to join our dynamic team. This role is crucial in supporting our clients to maximize the value of our platform, building strong relationships, and contributing to client retention and growth. The ideal candidate will be an enthusiastic individual with foundational knowledge in client success within the SaaS industry, possessing good communication, organizational, and problem-solving skills.
Key Responsibilities
Client Onboarding & Adoption
·Assist in the successful onboarding of new clients, ensuring a smooth transition and adoption of our SaaS platform.
·Support the development and implementation of tailored onboarding plans based on client needs.
·Participate in initial training sessions and provide guidance to help clients effectively utilize features of the platform.
·Monitor client progress during onboarding and escalate any challenges or roadblocks to senior team members.
·Learn and apply best practices to advise clients on how to best digitize and transform their existing processes to generate better insights and improve efficiency.
Project Management Support
- Support senior team members in overseeing and managing client projects, from initial setup to ongoing optimization.
- Assist in developing project plans, timelines, and deliverables.
- Coordinate with internal teams (Product, Sales, Support, Engineering) to help resolve client issues and deliver solutions.
- Identify potential risks and communicate them to senior team members for mitigation.
Client Training & Education
- Assist in designing, developing, and delivering training programs for clients, including webinars and customized sessions.
- Contribute to the creation and maintenance of educational resources, such as user guides and FAQs.
- Stay up-to-date with product updates and new features to effectively educate clients.
- Develop expertise in the product to provide basic knowledge and best practices to clients.
Client Relationship Management
- Build and maintain positive relationships with a portfolio of clients, acting as a supportive point of contact.
- Participate in regular business reviews to assess client health and contribute to client satisfaction.
- Proactively identify and address basic client concerns, escalating complex issues to relevant internal teams.
- Support client needs internally, contributing to product development and service improvements.
- Contribute to client retention efforts and identify opportunities for upselling and cross-selling under guidance.
Required Soft Skills
- Good Communication: Ability to articulate concepts clearly and concisely, both verbally and in writing. Good active listening skills.
- Interpersonal Skills: Ability to build rapport and maintain positive relationships with client stakeholders.
- Problem-Solving & Analytical Thinking: Capacity to identify client issues and contribute to developing effective solutions.
- Adaptability & Flexibility: Ability to learn quickly in a fast-paced, evolving environment and adjust to changing client needs or product developments.
- Empathy & Patience: Understanding of client challenges and the ability to guide them through solutions with patience and support.
- Proactiveness & Initiative: Eagerness to learn and take initiative to support client success.
- Organizational & Time Management: Ability to manage multiple tasks and deadlines effectively.
- Team Collaboration: Ability to work effectively with internal teams to achieve shared client success goals.
- Conflict Resolution: Basic aptitude for de-escalating situations and contributing to resolutions.
- Willingness to Learn & Grow: Eagerness to be trained by colleagues and continuously improve skills.
- Interest in Process Improvement: Interest in identifying opportunities and contributing to improvements in internal processes.
- Interest in AI/Technology : Genuine interest in artificial intelligence and emerging technologies.
- Interest in ESG : Awareness of and interest in Environmental, Social, and Governance principles.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Up to 5 years of experience in Client Success, Account Management, or a similar client-facing support role within a SaaS company.
- Foundational understanding of client onboarding, project management principles, and training methodologies.
- Basic understanding of SaaS business models and customer lifecycle.
·Excellent Microsoft Excel and Word skills.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a cutting-edge SaaS product.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Seniority level Mid-Senior level
- Employment type Full-time
- Industries Software Development
Referrals increase your chances of interviewing at Dasseti by 2x
Get notified about new Customer Success Manager jobs in Hong Kong SAR .
Islands District, Hong Kong SAR 2 weeks ago
Hong Kong, Hong Kong SAR HK$22,000.00-HK$0,000.00 4 weeks ago
Head of Customer & Distribution Experience and Innovation (Associate Director Level)Wan Chai District, Hong Kong SAR 2 weeks ago
Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 2 months ago
Customer Success Manager/ Account Manager 202508Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 4 days ago
Customer Success Manager SAP Academy for Customer Success - Hong Kong Customer Experience Manager / Assistant Customer Experience Manager Assistant Customer Service Manager, Customer Relations Global Customer Success Manager 4, Platform Alliance Assistant Manager, Customer Relationship Customer Experience Manager - Wealth and Personal Banking Senior/Customer Care Manager (Complaints Handling) Manager to Senior Manger, Customer Service (Credit Card) Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Deputy Manager, Customer Experience (Retail Banking Business) Customer Service Manager I - Wealth & Personal Banking Deputy Manager, Customer Experience (Retail Banking Business)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrClient Success Manager (Fintech/ SaaS)
Posted 7 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Dasseti is a rapidly growing, global fintech, that helps institutional investors and investment managers to meet the rigorous demands for data exchange, monitoring, risk management and compliance, at every stage of the investment lifecycle.
Position Summary
We are seeking a highly motivated and experienced Client Success Manager to join our dynamic team. This role is crucial in supporting our clients to maximize the value of our platform, building strong relationships, and contributing to client retention and growth. The ideal candidate will be an enthusiastic individual with foundational knowledge in client success within the SaaS industry, possessing good communication, organizational, and problem-solving skills.
Key Responsibilities
Client Onboarding & Adoption
·Assist in the successful onboarding of new clients, ensuring a smooth transition and adoption of our SaaS platform.
·Support the development and implementation of tailored onboarding plans based on client needs.
·Participate in initial training sessions and provide guidance to help clients effectively utilize features of the platform.
·Monitor client progress during onboarding and escalate any challenges or roadblocks to senior team members.
·Learn and apply best practices to advise clients on how to best digitize and transform their existing processes to generate better insights and improve efficiency.
Project Management Support
- Support senior team members in overseeing and managing client projects, from initial setup to ongoing optimization.
- Assist in developing project plans, timelines, and deliverables.
- Coordinate with internal teams (Product, Sales, Support, Engineering) to help resolve client issues and deliver solutions.
- Identify potential risks and communicate them to senior team members for mitigation.
Client Training & Education
- Assist in designing, developing, and delivering training programs for clients, including webinars and customized sessions.
- Contribute to the creation and maintenance of educational resources, such as user guides and FAQs.
- Stay up-to-date with product updates and new features to effectively educate clients.
- Develop expertise in the product to provide basic knowledge and best practices to clients.
Client Relationship Management
- Build and maintain positive relationships with a portfolio of clients, acting as a supportive point of contact.
- Participate in regular business reviews to assess client health and contribute to client satisfaction.
- Proactively identify and address basic client concerns, escalating complex issues to relevant internal teams.
- Support client needs internally, contributing to product development and service improvements.
- Contribute to client retention efforts and identify opportunities for upselling and cross-selling under guidance.
Required Soft Skills
- Good Communication: Ability to articulate concepts clearly and concisely, both verbally and in writing. Good active listening skills.
- Interpersonal Skills: Ability to build rapport and maintain positive relationships with client stakeholders.
- Problem-Solving & Analytical Thinking: Capacity to identify client issues and contribute to developing effective solutions.
- Adaptability & Flexibility: Ability to learn quickly in a fast-paced, evolving environment and adjust to changing client needs or product developments.
- Empathy & Patience: Understanding of client challenges and the ability to guide them through solutions with patience and support.
- Proactiveness & Initiative: Eagerness to learn and take initiative to support client success.
- Organizational & Time Management: Ability to manage multiple tasks and deadlines effectively.
- Team Collaboration: Ability to work effectively with internal teams to achieve shared client success goals.
- Conflict Resolution: Basic aptitude for de-escalating situations and contributing to resolutions.
- Willingness to Learn & Grow: Eagerness to be trained by colleagues and continuously improve skills.
- Interest in Process Improvement: Interest in identifying opportunities and contributing to improvements in internal processes.
- Interest in AI/Technology : Genuine interest in artificial intelligence and emerging technologies.
- Interest in ESG : Awareness of and interest in Environmental, Social, and Governance principles.
Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Up to 5 years of experience in Client Success, Account Management, or a similar client-facing support role within a SaaS company.
- Foundational understanding of client onboarding, project management principles, and training methodologies.
- Basic understanding of SaaS business models and customer lifecycle.
·Excellent Microsoft Excel and Word skills.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work with a cutting-edge SaaS product.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
- Seniority level Mid-Senior level
- Employment type Full-time
- Industries Software Development
Referrals increase your chances of interviewing at Dasseti by 2x
Get notified about new Customer Success Manager jobs in Hong Kong SAR .
Islands District, Hong Kong SAR 2 weeks ago
Hong Kong, Hong Kong SAR HK$22,000.00-HK$0,000.00 4 weeks ago
Head of Customer & Distribution Experience and Innovation (Associate Director Level)Wan Chai District, Hong Kong SAR 2 weeks ago
Hong Kong, Hong Kong SAR HK 22,000.00-HK 40,000.00 2 months ago
Customer Success Manager/ Account Manager 202508Hong Kong, Hong Kong SAR SGD42,000.00-SGD60,000.00 4 days ago
Customer Success Manager SAP Academy for Customer Success - Hong Kong Customer Experience Manager / Assistant Customer Experience Manager Assistant Customer Service Manager, Customer Relations Global Customer Success Manager 4, Platform Alliance Assistant Manager, Customer Relationship Customer Experience Manager - Wealth and Personal Banking Senior/Customer Care Manager (Complaints Handling) Manager to Senior Manger, Customer Service (Credit Card) Customer Success Manager (TAM) - Oracle Database/ Middlesware/ Infrastructure Deputy Manager, Customer Experience (Retail Banking Business) Customer Service Manager I - Wealth & Personal Banking Deputy Manager, Customer Experience (Retail Banking Business)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Support Associate
Posted 10 days ago
Job Viewed
Job Description
Wati is a growing SaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.
Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Asia.
Headquartered in Hong Kong and trusted by 12000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.
We are growing fast, and we are now looking for a Customer Support Associate to join our team. As a Customer Support Associate, you will play a key role in ensuring our customers receive timely, helpful, and high-quality support. You will work closely with users to resolve their queries, guide them through features, and help them get the most out of our platform.
Responsibilities:
- Respond to customer queries promptly and accurately via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyse and report product malfunctions.
- Update our internal databases with information about technical issues and helpful customer discussions.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather and share customer feedback with our Product, Sales and Marketing teams.
- Minimum of 2 years experience as a Customer Service Support or similar CS role.
- English Proficiency - Excellent communication in verbal and written.
- Experience working within a SaaS environment is required.
- Experience using help desk software and remote support tools.
- Must have a strong understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Ability to demonstrate patience when handling complex queries and challenges.
- Flexible to work on a shift schedule including night shifts and weekends.
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About the latest Client success Jobs in Hong Kong !
Customer Support Lead
Posted 10 days ago
Job Viewed
Job Description
We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.
Key Responsibilities:- Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement customer service strategies to enhance customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the recruitment and onboarding of new customer support staff.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Native English speaker with excellent written and verbal communication skills.
- Familiarity with CRM software and ticketing systems.
- Experience in the financial services industry.
- Knowledge of financial markets and trading platforms.
- Experience with customer service software such as Zendesk or Salesforce.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.
Additional Information:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Capital Markets
This job posting is active.
#J-18808-LjbffrCustomer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
1 week ago Be among the first 25 applicants
Join to apply for the Customer Support Engineer role at Fano (Fano Labs)
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Job Summary
As a Customer Support Engineer, you will be the first point of contact for our clients, providing exceptional support and guidance for our products. You will troubleshoot issues, answer technical queries, and work closely with our engineering team to resolve complex problems.
Key Responsibilities
- Provide first-line support to clients via designated email, chat, and phone.
- Diagnose and resolve technical issues related to software and applications.
- Assist clients in understanding and utilizing our products effectively.
- Create and maintain documentation for troubleshooting procedures and FAQs.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Conduct training sessions for clients on product features and updates.
- Gather client feedback and communicate insights to product development teams.
- Stay updated on product features, industry trends, and best practices in AI technology.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 2-6 years of experience in technical support or customer service, preferably in the software or AI industry.
- Strong understanding of AI technologies and applications.
- Excellent problem-solving skills and attention to detail.
- Ability to communicate complex technical information clearly and effectively.
- Experience with support ticketing systems and remote troubleshooting tools.
- Familiarity with programming languages (e.g., Python, Typescript) is a plus.
- Familiarity with Kubernetes, Linux, Database is a plus
- Strong interpersonal skills and a commitment to customer satisfaction.
- Seniority level Associate
- Employment type Full-time
- Industries Technology, Information and Media
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#J-18808-LjbffrCustomer Support Lead
Posted 3 days ago
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Job Description
We are looking for an experienced Customer Support Lead to manage and mentor a team of Customer Support Executives. The Lead will be responsible for ensuring high levels of customer satisfaction, overseeing team performance, and implementing strategies to improve service quality.
Key Responsibilities:- Lead and manage a team of Customer Support Executives, providing guidance, training, and support.
- Monitor team performance and ensure adherence to service level agreements (SLAs).
- Develop and implement customer service strategies to enhance customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Collaborate with other departments to ensure seamless customer experiences.
- Prepare and present regular reports on team performance and customer satisfaction metrics.
- Participate in the recruitment and onboarding of new customer support staff.
- Bachelor's degree in Business Administration, Customer Service, or a related field.
- Minimum of 3 years of experience in customer support, with at least 1 year in a leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Native English speaker with excellent written and verbal communication skills.
- Familiarity with CRM software and ticketing systems.
- Experience in the financial services industry.
- Knowledge of financial markets and trading platforms.
- Experience with customer service software such as Zendesk or Salesforce.
- Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits include a competitive salary, performance-based bonuses, comprehensive training, and a collaborative work environment.
Additional Information:- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industry: Capital Markets
This job posting is active.
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