31 Cloud Support jobs in Hong Kong

Join to apply for the Cloud Support Engineer role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Cloud Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
Location: This is a globally remote role, unless specified otherwise.
The role entails

• Investigate issues reported by customers by researching and escalating issues
• Work to resolve complex customer problems related to Canonical's portfolio of products.
• Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
• Participate in a regular weekend working rotation.
• Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
• Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  

• Professional written and spoken English with excellent presentation skills
• Exceptional academic track record from both high school and university
• Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
• Track record of going above-and-beyond expectations to achieve outstanding results
• Hands-on and extensive working experience in supporting Linux systems including 3 or more of:
• Virtualization / Cloud - primarily using KVM or OpenStack.
• Containers - especially with Docker, LXD/LXC, or Kubernetes.
• Storage technologies - block, object and network.
• Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
• Cloud computing expertise in provisioning, monitoring, orchestration, etc.
• Advanced troubleshooting experience:
• Linux integration with other environments (authentication/directory services, network file systems, etc.).
• Ability to navigate effectively stack traces and logs, and advise on next steps.
• Solid understanding of OS and Application level bugs and when to escalate to the correct team.
• Programming fundamentals in any language.
• Extensive Customer support experience is key:
• Customer needs are top priority.
• Communicate professionally, emphatically, clearly and set the right expectations.
• Ability to travel internationally twice a year for company events up to two weeks long.
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Hong Kong SAR $28,000.00-$5,500.00 3 weeks ago

Hong Kong, Hong Kong SAR SGD24,000.00-SGD60,000.00 1 month ago

Hong Kong SAR 4,800.00- 7,200.00 2 weeks ago

Hong Kong, Hong Kong SAR SGD72,000.00-SGD120,000.00 1 month ago

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Join to apply for the Associate, Cloud Services Engineer role at Hong Kong Exchanges and Clearing Limited (HKEX)

Join to apply for the Associate, Cloud Services Engineer role at Hong Kong Exchanges and Clearing Limited (HKEX)

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

We are seeking a highly motivated and experienced Cloud Services Engineer to join Cloud Operations team. Our team responsible for designing, deploying, and maintaining cloud-based solution, we also work closely with our development, operations, and security teams to ensure the stability, scalability, and security of our cloud infrastructure.

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.

Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:

We are seeking a highly motivated and experienced Cloud Services Engineer to join Cloud Operations team. Our team responsible for designing, deploying, and maintaining cloud-based solution, we also work closely with our development, operations, and security teams to ensure the stability, scalability, and security of our cloud infrastructure.

Job Duties:

Responsibilities:

• Build scalable, secure, and efficient cloud infrastructure on AWS, Alibaba Cloud and Private Cloud.
• Implement best practices regarding cloud system security measures, deployment activities, and maintenance procedures.
• End-to-end delivery of cloud projects, including planning, design, development, testing, and deployment stages.
• Ensure projects are delivered on time, within budget, and to agreed quality standards.
• Identify and troubleshoot cloud system issues in a timely manner.
• Support problem resolution or prevention, and ensure the stability and integrity of in-house cloud services.
• Stay abreast of emerging cloud technologies and trends. Recommend and implement new cloud services as solution to business needs.
• Work closely with other teams (e.g., development, operations, security) to ensure cloud solutions meet HKEX requirement and standards.
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in cloud engineering, including designing, deploying, and maintaining cloud-based solutions
• Understanding of cloud computing architecture and security best practices
• Knowledge of container orchestration platform such as Kubernetes
• Knowledge of automation and scripting languages such as Python, Terraform, or Ansible
• Experience with DevOps practices e.g. CI/CD pipelines, configuration management, and monitoring tools
• Excellent communication with ability to explain complex technical concepts to non-technical stakeholders
• Ability to manage multiple tasks and projects simultaneously, and prioritize tasks effectively
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues
• Experience with cloud cost optimization and cost management strategies
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

Wan Chai District, Hong Kong SAR 5 months ago

Islands District, Hong Kong SAR 8 months ago

Wan Chai District, Hong Kong SAR 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Associate, Cloud Services Engineer role at Hong Kong Exchanges and Clearing Limited (HKEX)

Join to apply for the Associate, Cloud Services Engineer role at Hong Kong Exchanges and Clearing Limited (HKEX)

Company Introduction:

We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
We are seeking a highly motivated and experienced Cloud Services Engineer to join Cloud Operations team. Our team responsible for designing, deploying, and maintaining cloud-based solution, we also work closely with our development, operations, and security teams to ensure the stability, scalability, and security of our cloud infrastructure.

Company Introduction:
We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
We are seeking a highly motivated and experienced Cloud Services Engineer to join Cloud Operations team. Our team responsible for designing, deploying, and maintaining cloud-based solution, we also work closely with our development, operations, and security teams to ensure the stability, scalability, and security of our cloud infrastructure.
Job Duties:
Responsibilities:

• Build scalable, secure, and efficient cloud infrastructure on AWS, Alibaba Cloud and Private Cloud.
• Implement best practices regarding cloud system security measures, deployment activities, and maintenance procedures.
• End-to-end delivery of cloud projects, including planning, design, development, testing, and deployment stages.
• Ensure projects are delivered on time, within budget, and to agreed quality standards.
• Identify and troubleshoot cloud system issues in a timely manner.
• Support problem resolution or prevention, and ensure the stability and integrity of in-house cloud services.
• Stay abreast of emerging cloud technologies and trends. Recommend and implement new cloud services as solution to business needs.
• Work closely with other teams (e.g., development, operations, security) to ensure cloud solutions meet HKEX requirement and standards.
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in cloud engineering, including designing, deploying, and maintaining cloud-based solutions
• Understanding of cloud computing architecture and security best practices
• Knowledge of container orchestration platform such as Kubernetes
• Knowledge of automation and scripting languages such as Python, Terraform, or Ansible
• Experience with DevOps practices e.g. CI/CD pipelines, configuration management, and monitoring tools
• Excellent communication with ability to explain complex technical concepts to non-technical stakeholders
• Ability to manage multiple tasks and projects simultaneously, and prioritize tasks effectively
• Strong problem-solving skills, with the ability to troubleshoot complex technical issues
• Experience with cloud cost optimization and cost management strategies
  

• Seniority level Entry level

• Employment type Full-time

• Job function Engineering and Information Technology

Referrals increase your chances of interviewing at Hong Kong Exchanges and Clearing Limited (HKEX) by 2x

Wan Chai District, Hong Kong SAR 5 months ago

Islands District, Hong Kong SAR 8 months ago

Wan Chai District, Hong Kong SAR 4 days ago

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Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

22 hours ago Be among the first 25 applicants

Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

Get AI-powered advice on this job and more exclusive features.

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.

We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.

Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.

The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.

With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.

For details, please visit to our company web site at Description

• Provide technical support for cloud and SCCM -based systems, applications, and infrastructure.Troubleshoot and resolve issues related to cloud services, networking, storage, and security.
• Monitor system performance, identify bottlenecks, and implement improvements.
• Assist in deployment, configuration, and maintenance of cloud environments.
• Collaborate with DevOps and development teams to ensure smooth operations.
• Document support processes, incidents, and resolutions for knowledge sharing.
• Assist users with access management, permissions, and cloud service-related queries
• Handle incidents, services and change requests
  
  

• Higher Diploma or above qualifications
• 2 year or above experience in infrastructure , experience with SCCM, Cloud AD / Networking , Microsoft 365 administration (Account modification/license assignment), VM ware, Linux
• knowledge and experience of MacOS support
• ITIL Foundation Certification holder is an advantage
• Candidate with SCCM experience would be advantaged
• Fluent Cantonese , English and Putonghua
• Immediate available is highly preferred
  
  

• Shek Mun/ Chek Lap Kok
  
  

• Mon-Fri
  
  

• Seniority level Entry level

• Employment type Other

• Job function Information Technology

Referrals increase your chances of interviewing at Automated Systems (H.K.) Limited by 2x

New Territories, Hong Kong SAR 5 days ago

Islands District, Hong Kong SAR 9 months ago

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Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

22 hours ago Be among the first 25 applicants

Join to apply for the System Support Engineer (Cloud/SCCM) role at Automated Systems (H.K.) Limited

Get AI-powered advice on this job and more exclusive features.

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.
We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.
Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.
The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.
With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.
For details, please visit to our company web site at Description

• Provide technical support for cloud and SCCM -based systems, applications, and infrastructure.Troubleshoot and resolve issues related to cloud services, networking, storage, and security.
• Monitor system performance, identify bottlenecks, and implement improvements.
• Assist in deployment, configuration, and maintenance of cloud environments.
• Collaborate with DevOps and development teams to ensure smooth operations.
• Document support processes, incidents, and resolutions for knowledge sharing.
• Assist users with access management, permissions, and cloud service-related queries
• Handle incidents, services and change requests
  

• Higher Diploma or above qualifications
• 2 year or above experience in infrastructure , experience with SCCM, Cloud AD / Networking , Microsoft 365 administration (Account modification/license assignment), VM ware, Linux
• knowledge and experience of MacOS support
• ITIL Foundation Certification holder is an advantage
• Candidate with SCCM experience would be advantaged
• Fluent Cantonese , English and Putonghua
• Immediate available is highly preferred
  

• Shek Mun/ Chek Lap Kok
  

• Mon-Fri
  

• Seniority level Entry level

• Employment type Other

• Job function Information Technology

Referrals increase your chances of interviewing at Automated Systems (H.K.) Limited by 2x

New Territories, Hong Kong SAR 5 days ago

Islands District, Hong Kong SAR 9 months ago

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2 days ago Be among the first 25 applicants

We are seeking a highly skilled Principal System Administrator to manage and optimize our Microsoft and cloud-based IT systems. This senior-level role involves designing, implementing, and maintaining enterprise-level Microsoft technologies (Windows Server, Active Directory, Office 365 etc.) and cloud platforms (Azure, AWS).

The ideal candidate will be responsible for overseeing the design, implementation and maintenance of our organization's Microsoft and cloud-based systems. This role requires a deep understanding of cloud technologies, strong problem-solving skill and the ability to lead and mentor a team of System Administrators.

Responsibilities:

System Administration:

• Manage Microsoft systems including Windows Server, Active Directory, and Office 365
• Maintain and optimize cloud platforms like Microsoft Azure
• Provide advanced troubleshooting for system and cloud issues
• Lead cloud migration and hybrid environment projects
• Monitor and optimize cloud performance and costs

Project Management & Documentation:

• Lead IT projects, ensuring successful execution and completion
• Maintain documentation of systems, policies and procedures
• Collaborate with other IT teams to ensure smooth system and network integration with enterprise applications
• Provide strategic security guidance for IT projects, recommending technical controls

Qualifications:

• Bachelor degree in Computer Science, Information Technology or a related field
• At least 5 years of experience in Microsoft technologies and cloud services
• Previous experience in a senior-level system administration role
• Proven experience as a System Administrator with a focus on Microsoft and cloud services
• Strong proficiency in administering Microsoft Windows Server, Active Directory, Exchange and Office 365
• Hands-on experience with cloud platforms such as Microsoft Azure and AWS
• Strong understanding of virtualized and cloud-based architectures and deployment models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
• Solid understanding of networking concepts and protocols
• Relevant certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, Microsoft 365 Certified Enterprise Administrator Expert, AWS Certified Solutions Architect or VMware Certified Professional are a plus
• Excellent problem-solving skill and attention to detail
• Excellent communication and teamwork abilities
• Ability to lead projects and work independently

We offer 5-day week, competitive remuneration package including double pay, medical, life & personal accident insurances, education sponsorship and good career prospects to the right candidate. Interested parties please send your resume with expected salary by clicking Quick Apply.

(All personal data collected would be used for recruitment purpose only)

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Manufacturing

Referrals increase your chances of interviewing at Techtronic Industries Hong Kong by 2x

New Territories, Hong Kong SAR 2 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

Islands District, Hong Kong SAR 1 month ago

Sha Tin District, Hong Kong SAR 2 weeks ago

New Territories, Hong Kong SAR 1 week ago

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2 days ago Be among the first 25 applicants

We are seeking a highly skilled Principal System Administrator to manage and optimize our Microsoft and cloud-based IT systems. This senior-level role involves designing, implementing, and maintaining enterprise-level Microsoft technologies (Windows Server, Active Directory, Office 365 etc.) and cloud platforms (Azure, AWS).

The ideal candidate will be responsible for overseeing the design, implementation and maintenance of our organization's Microsoft and cloud-based systems. This role requires a deep understanding of cloud technologies, strong problem-solving skill and the ability to lead and mentor a team of System Administrators.

Responsibilities:

System Administration:

• Manage Microsoft systems including Windows Server, Active Directory, and Office 365
• Maintain and optimize cloud platforms like Microsoft Azure
• Provide advanced troubleshooting for system and cloud issues
• Lead cloud migration and hybrid environment projects
• Monitor and optimize cloud performance and costs

Project Management & Documentation:

• Lead IT projects, ensuring successful execution and completion
• Maintain documentation of systems, policies and procedures
• Collaborate with other IT teams to ensure smooth system and network integration with enterprise applications
• Provide strategic security guidance for IT projects, recommending technical controls

Qualifications:

• Bachelor degree in Computer Science, Information Technology or a related field
• At least 5 years of experience in Microsoft technologies and cloud services
• Previous experience in a senior-level system administration role
• Proven experience as a System Administrator with a focus on Microsoft and cloud services
• Strong proficiency in administering Microsoft Windows Server, Active Directory, Exchange and Office 365
• Hands-on experience with cloud platforms such as Microsoft Azure and AWS
• Strong understanding of virtualized and cloud-based architectures and deployment models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
• Solid understanding of networking concepts and protocols
• Relevant certifications such as Azure Administrator Associate, Azure Solutions Architect Expert, Microsoft 365 Certified Enterprise Administrator Expert, AWS Certified Solutions Architect or VMware Certified Professional are a plus
• Excellent problem-solving skill and attention to detail
• Excellent communication and teamwork abilities
• Ability to lead projects and work independently

We offer 5-day week, competitive remuneration package including double pay, medical, life & personal accident insurances, education sponsorship and good career prospects to the right candidate. Interested parties please send your resume with expected salary by clicking Quick Apply.

(All personal data collected would be used for recruitment purpose only)

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Manufacturing

Referrals increase your chances of interviewing at Techtronic Industries Hong Kong by 2x

New Territories, Hong Kong SAR 2 weeks ago

Sha Tin District, Hong Kong SAR 1 week ago

Islands District, Hong Kong SAR 1 month ago

Sha Tin District, Hong Kong SAR 2 weeks ago

New Territories, Hong Kong SAR 1 week ago

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Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Join to apply for the Technical Support (Helpdesk) role at Interactive Brokers

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description And Responsibilities

IBKR seeks motivated, analytical, and methodical individuals with a background in the financial services industry and a professional demeanor to join an exciting team that is helping to shape one of the world's strongest trading and brokerage brands.

The ideal candidate will be friendly, enjoy helping clients, and be comfortable with new and changing technologies.

Responsibilities

• Handling client inquiries about IBKR's security system via phone, tickets and chat
• Problem management with a focus on security protocols and practices
• Assisting clients in the configuration and use of IBKR's two-factor authentication smartphone app
• Identification and escalation of issues about the secure login of clients using IBKR's smartphone app
  
  

• Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
• Experience with Windows and/or macOS and basic office applications
• Experience and knowledge of Android/iOS smartphone operating systems
• Fluency in Cantonese and English (knowing Mandarin is a plus)
  
  

• Competitive Salary, annual performance-based bonus and stock grant
• Excellent health and welfare benefits including medical, dental, specialist and inpatient
• Competitive package of Annual Leave
• Daily lunch ordered in-house with a fully stocked kitchen
• Modern offices with multi-monitor setups
• Great work-life balance
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with a growing local presence
• Hybrid work arrangement role permitting

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

Referrals increase your chances of interviewing at Interactive Brokers by 2x

Get notified about new Technical Support Help Desk jobs in Kwun Tong District, Hong Kong SAR .

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Join to apply for the Technical Support Engineer role at Michael Page .

As we continue to expand internationally, we are looking to hire an Application Support Engineer to focus on our growth in APAC. Reporting to the Department Head, you will have a support background and participate in transforming our customer support capabilities.

1. Support customers by resolving issues through hands-on technical troubleshooting across our technology stack.
2. Build excellent relationships with clients to ensure high customer satisfaction.
3. Use technical analysis skills and IT environment knowledge to solve complex issues and promote best practices.
4. Collaborate with other departments to deliver positive customer outcomes.
5. Work with product management and development teams to channel client feedback into future releases.
6. Provide technical documentation for complex workarounds and solutions.
7. Improve key operational processes based on experience.
8. Read complex application logs to determine likely causes.
9. Monitor system alerts, perform initial diagnosis, and escalate as needed.

• Education: Associate degree or higher, preferably in IT or related fields.
• Experience: Relevant IT support experience.
• Technical Skills: Familiar with Windows and Mac OS, basic networking.
• Knowledge: Cisco phone systems, domain account management.
• Languages: Strong communication skills in Mandarin, Cantonese, and English.
• Soft Skills: Problem-solving and excellent communication abilities.

If you're a tech-savvy individual seeking a career in a top-tier asset management firm, apply now for this exciting opportunity.

Royce Chan

Quote job ref: JN-052025-6748367

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology and Engineering
• Industries: Financial Services, Accounting, Banking