326 IT Support jobs in Hong Kong

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Stefanini Group is hiring!

Exciting opportunity awaits, let us help you get started!

Click Apply now or you may email: for faster processing!

Job Description:

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager
  

• Excellent proven track record supporting clients in a financial environment
• Excellent proven customer service based approach
• Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Able to work in a high pressure environment
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Flexible and proactive with a "will do' attitude
• Takes responsibility and follows through on issues to closure and root cause resolution
• Demonstrable desire to achieve
• Only fully vaccinated candidates will be considered. This is a requirement to work in our clients facility.
• Dress Code: Business casual
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Technical Support Specialist jobs in Hong Kong, Hong Kong SAR .

Shenzhen, Guangdong, China CN¥10,000.00-CN¥5,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 5,000.00 2 years ago

Hong Kong, Hong Kong SAR HK$24,000.00-HK$0,000.00 2 days ago

Hong Kong, Hong Kong SAR HK 30,000.00-HK 60,000.00 3 days ago

Shenzhen, Guangdong, China CN ,000.00-CN 2,000.00 2 years ago

Shenzhen, Guangdong, China CN 0,000.00-CN 8,000.00 2 years ago

Kwun Tong District, Hong Kong SAR 1 month ago

Wan Chai District, Hong Kong SAR 2 weeks ago

Shenzhen, Guangdong, China CN ,000.00-CN ,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the IT Support Specialist role at BRG

Join to apply for the IT Support Specialist role at BRG

We do Consulting Differently

Location: Singapore or Hong Kong

Reports to: IT Service Delivery Lead based in London

Company Overview

BRG, headquartered in Emeryville, CA, provides independent expert testimony, advisory services, and data analytics to major law firms, Fortune 500 companies, government agencies, and regulatory bodies worldwide. Our IT team supports a globally distributed workforce by leveraging Microsoft cloud and on-premises infrastructure to enable secure and efficient business operations across Windows, Mac, and mobile environments.

Position Summary

The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices , ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment.

Key Responsibilities

• IT Support & Service Management:
• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
• Microsoft Cloud & On-Premises Infrastructure Support:
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.
• Networking & Security Compliance:
• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
• Assist with certificate management for internal and external applications.
• Device Management & Asset Tracking:
• Track, maintain, and update IT asset records within ServiceNow ITSM.
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
• Ensure firm-wide compliance with hardware, software, and mobile device policies.
• Inform IT Service Delivery Lead of low hardware stock. Take delivery of new stock and store securely.
• End-User Training & Knowledge Sharing:
• Create and maintain knowledge base articles to support end-users and internal IT teams.
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.
• Work with global IT teams to ensure standardized IT processes across all BRG locations.
  
  

• 3-5 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.
• Excellent communication skills (Written and Oral) and can-do attitude.
• Bilingual/English proficiency preferred.
  
  

• ITIL v3 or ITIL 4 Foundation certification.
• CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM platforms.
  
  

• 75% on-site presence in an international BRG location with occasional remote work.
• Up to 25% travel for short-term IT support and infrastructure projects.
• IT personnel support global BRG locations, including remote employees and independent contractors.
• On-call and off-hours duties as required.
• Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at BRG by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Desktop Support Specialist jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MIGSO-PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

• Operational Excellence:
• Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
• Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
• Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
• Perform morning and weekend checks with global teams to ensure system readiness.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
• Service Implementation and Management:
• Participate in the rollout and management of new services.
• Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
• Act as the initial point of contact for incident management queries and escalations.
• Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
• Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
• Update the wiki post-incident to document known errors and workarounds for the support team.
• Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
• Coordinate and participate in annual disaster recovery drills.
• Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

• University qualification with IT Major
• Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

• Technical and Behavioural Competencies:
• Communication and Interpersonal Skills:
• Excellent interpersonal and communication abilities.
• Strong analytical and problem-solving skills.
• Effective prioritization and ability to work in fast-paced environments.
• Adaptability and Initiative:
• Ability to manage and adapt to changes and complexity confidently.
• Takes initiative, self-learner, diligent, dependable, and result-driven team player.
• Self-sufficient drive to work around obstacles sustainably.
• Technical Knowledge:
• Demonstrable strong working knowledge of the ITIL Service Management framework.
• Working knowledge of UNIX and Linux operating systems.
• Proficient in SQL and Shell scripting.
• Experience managing platforms in Linux and Windows environments.
• Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
• Understanding and experience with Agile methodology.
• Global and Organizational Skills:
• Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
• Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

• Domain Knowledge:
• Strong understanding of APAC equities markets and prime brokerage business.
• Technical Expertise:
• Experience with Java, Kafka, Python, and Kubernetes.

• Seniority level Executive

• Employment type Contract

• Job function Information Technology
• Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Central & Western District, Hong Kong SAR 2 weeks ago

Wan Chai District, Hong Kong SAR 1 week ago

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1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from MIGSO-PCUBED

About the Role

This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across the Prime Services Production systems in a timely manner. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.

Responsibilities

• Operational Excellence:
• Maintain operational stability for front office business applications by managing daily tasks and ensuring a stable environment.
• Enhance platform performance by spearheading initiatives to improve monitoring, stability, resiliency, and capacity for Prime Services systems in the APAC region.
• Continuously enhance the main monitoring tool and support the automation of repetitive tasks.
• Perform morning and weekend checks with global teams to ensure system readiness.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders, including the head of the trading desk and technology managers.
• Service Implementation and Management:
• Participate in the rollout and management of new services.
• Plan, review, and execute change releases into the production environment, working with various teams to minimize incidents.
• Act as the initial point of contact for incident management queries and escalations.
• Lead major incidents, facilitate bridge calls, coordinate investigations, and manage internal communications.
• Produce and manage post-incident reviews, chair review meetings, and assign action/task tickets to remediate problems.
• Update the wiki post-incident to document known errors and workarounds for the support team.
• Work with global counterparts to address issues collectively and operate in a 'follow the sun' model to resolve issues globally.
• Coordinate and participate in annual disaster recovery drills.
• Collaborate with team members on shifts and provide on-call coverage as needed.

Qualifications

• University qualification with IT Major
• Minimum 5+ years working experience in Investment Banking application Support or Securities Trading industry with relevant exposure to development and support.

Required Skills

• Technical and Behavioural Competencies:
• Communication and Interpersonal Skills:
• Excellent interpersonal and communication abilities.
• Strong analytical and problem-solving skills.
• Effective prioritization and ability to work in fast-paced environments.
• Adaptability and Initiative:
• Ability to manage and adapt to changes and complexity confidently.
• Takes initiative, self-learner, diligent, dependable, and result-driven team player.
• Self-sufficient drive to work around obstacles sustainably.
• Technical Knowledge:
• Demonstrable strong working knowledge of the ITIL Service Management framework.
• Working knowledge of UNIX and Linux operating systems.
• Proficient in SQL and Shell scripting.
• Experience managing platforms in Linux and Windows environments.
• Familiarity with monitoring tools such as Autosys, ITRS Geneos, and Dynatrace.
• Understanding and experience with Agile methodology.
• Global and Organizational Skills:
• Ability to work across countries, regions, and time zones with diverse cultures and technical capabilities.
• Understanding of how to navigate processes and build networks in large organizations.

Preferred Skills

• Domain Knowledge:
• Strong understanding of APAC equities markets and prime brokerage business.
• Technical Expertise:
• Experience with Java, Kafka, Python, and Kubernetes.

• Seniority level Executive

• Employment type Contract

• Job function Information Technology
• Industries Banking and Securities and Commodity Exchanges

Referrals increase your chances of interviewing at MIGSO-PCUBED by 2x

Central & Western District, Hong Kong SAR 2 weeks ago

Wan Chai District, Hong Kong SAR 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the IT Support Specialist role at BRG

Join to apply for the IT Support Specialist role at BRG

We do Consulting Differently
Location: Singapore or Hong Kong
Reports to: IT Service Delivery Lead based in London
Company Overview
BRG, headquartered in Emeryville, CA, provides independent expert testimony, advisory services, and data analytics to major law firms, Fortune 500 companies, government agencies, and regulatory bodies worldwide. Our IT team supports a globally distributed workforce by leveraging Microsoft cloud and on-premises infrastructure to enable secure and efficient business operations across Windows, Mac, and mobile environments.
Position Summary
The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices , ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment.
Key Responsibilities

• IT Support & Service Management:
• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.
• Microsoft Cloud & On-Premises Infrastructure Support:
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.
• Networking & Security Compliance:
• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
• Assist with certificate management for internal and external applications.
• Device Management & Asset Tracking:
• Track, maintain, and update IT asset records within ServiceNow ITSM.
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
• Ensure firm-wide compliance with hardware, software, and mobile device policies.
• Inform IT Service Delivery Lead of low hardware stock. Take delivery of new stock and store securely.
• End-User Training & Knowledge Sharing:
• Create and maintain knowledge base articles to support end-users and internal IT teams.
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.
• Work with global IT teams to ensure standardized IT processes across all BRG locations.
  

• 3-5 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.
• Excellent communication skills (Written and Oral) and can-do attitude.
• Bilingual/English proficiency preferred.
  

• ITIL v3 or ITIL 4 Foundation certification.
• CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM platforms.
  

• 75% on-site presence in an international BRG location with occasional remote work.
• Up to 25% travel for short-term IT support and infrastructure projects.
• IT personnel support global BRG locations, including remote employees and independent contractors.
• On-call and off-hours duties as required.
• Core support hours are between 8:00 AM – 7:00 PM local time, based on shift availability.
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at BRG by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR .

Hong Kong SAR HK$20,000.00-HK$30,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels

Requirements:

• Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
• Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
• Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
• Windows Migration.
• Hardware/Software Troubleshooting
• Experience with VPN, Soft Phones, Remote Desktop, VDI.
• Asset Tracking/Inventory Management
• Phone and Tablet support (Windows, iPhone, iOS, Android)
• Experience with Ticketing System (ServiceNow).
• Strong Communications Skills
• Excellent proven track record supporting clients in a financial environment.
• Excellent proven customer service based approach
• Good written and verbal communication skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within team
• Dress Code: Business casual

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Banking, Financial Services, and Investment Banking

Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x

Get notified about new Desktop Support Specialist jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

The role is responsible for supporting the Shanghai, Japan and HK offices with IT-related issues, providing responsive desktop support, maintenance/troubleshooting of new and existing systems.

What You'll Do

• Manage all aspects of IT support services including laptops running Windows10 and Mac OS 13, iPhone/iPad, printer, server room equipment
• Proactive management and monitoring to ensure good working condition of all Polycom video conferencing units and VoIP phones as well as all AV systems
• Enforce IT processes and procedures and promote JIRA ticketing system
• Troubleshooting hardware and software problems on a prompt and helpful attitude in accordance with service level commitment and problem management procedures
• Liaise with vendors on purchasing hardware, software and assistance in the resolution of issues and queries
• Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
• Work with the Global IT team to implement new systems and technologies, including software, hardware and networking equipment
• Constructing positive communication within the Tech departments ensuring content and materials are reflective and consistent with FF.com
• Adobe expert – Supporting users on several third-party applications with tech issues
• mainly including licensed software that aren’t FF developed

Who You Are

• Previous experience in an IT Support role
• Knowledge of networks, Windows10/11, O365, AD administration, Google Suite, Jamf, printers and Mac devices
• Experience of network administration and troubleshooting (LANs, WANs, VPN, TCP/IP, Switches and Routers, firewall, Wi-Fi and access points)
• Ability to come up with new ideas to further improve the level of service delivered to users
• Trouble-shooters who can provide solutions in a timely manner and spot potential issues before they escalate
• Ability to take directions working with limited supervision as well as apply own initiatives
• Logical and calm with ability to inspire confidence in IT services
• Fluent in English (writing and speaking) and Chinese
• Self-motivated, detail-oriented and organized
• Immediate availability is highly preferred

• Seniority level Associate

• Employment type Part-time

• Job function Information Technology
• Industries Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at FARFETCH by 2x

Get notified about new Information Technology Support Specialist jobs in Hong Kong, Hong Kong SAR .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.