14 Collection Specialist jobs in Hong Kong

Join to apply for the Credit Control Lead, Fintech, 50k role at Michael Page

20 hours ago Be among the first 25 applicants

Join to apply for the Credit Control Lead, Fintech, 50k role at Michael Page

• Credit Control and Loan Collection Experience is a must

About Our Client

As a Credit Control Lead in the Fintech industry, you will play a crucial role in managing loan collections. This position in Hong Kong offers an excellent opportunity to apply your expertise in accounting and finance to ensure effective credit management.

Job Description

As a Credit Control Manager, your main responsibilities will include:

• Monitoring and managing outstanding accounts to ensure timely payments.
• Conducting credit assessments and approvals for new and existing clients.
• Collaborating with the accounting team to reconcile accounts and resolve discrepancies.
• Preparing detailed financial reports and analysis related to credit performance.
• Implementing policies and procedures to minimize credit risks.
• Communicating with clients to address overdue payments and negotiate payment terms.
• Supporting audits by providing accurate financial documentation and records.
• Staying updated on industry regulations and ensuring compliance with credit policies.

The Successful Applicant

A Successful Credit Control Manager Should Have

• A solid educational background in accounting, finance, or a related field.
• Proficiency in loan collection/credit control
• Strong attention to detail and organizational skills.
• Effective communication and negotiation abilities.
• Familiarity with accounting software and financial reporting tools.
• A proactive approach to problem-solving and risk assessment.

What's On Offer

• Guaranteed 12 months' salary plus discretionary bonuses.
• Opportunities for career growth within the Fintech industry
• Comprehensive training and development support.

Contact: Nicole Hui

Quote job ref: JN-062025-6766789

Join to apply for the Credit Control Lead, Fintech, 50k role at Michael Page

20 hours ago Be among the first 25 applicants

Join to apply for the Credit Control Lead, Fintech, 50k role at Michael Page

• Credit Control and Loan Collection Experience is a must

About Our Client

As a Credit Control Lead in the Fintech industry, you will play a crucial role in managing loan collections. This position in Hong Kong offers an excellent opportunity to apply your expertise in accounting and finance to ensure effective credit management.

Job Description

As a Credit Control Manager, your main responsibilities will include:

• Monitoring and managing outstanding accounts to ensure timely payments.
• Conducting credit assessments and approvals for new and existing clients.
• Collaborating with the accounting team to reconcile accounts and resolve discrepancies.
• Preparing detailed financial reports and analysis related to credit performance.
• Implementing policies and procedures to minimize credit risks.
• Communicating with clients to address overdue payments and negotiate payment terms.
• Supporting audits by providing accurate financial documentation and records.
• Staying updated on industry regulations and ensuring compliance with credit policies.

The Successful Applicant

A Successful Credit Control Manager Should Have

• A solid educational background in accounting, finance, or a related field.
• Proficiency in loan collection/credit control
• Strong attention to detail and organizational skills.
• Effective communication and negotiation abilities.
• Familiarity with accounting software and financial reporting tools.
• A proactive approach to problem-solving and risk assessment.

What's On Offer

• Guaranteed 12 months' salary plus discretionary bonuses.
• Opportunities for career growth within the Fintech industry
• Comprehensive training and development support.

Contact: Nicole Hui

Quote job ref: JN-062025-6766789

Join to apply for the Associate Officer - Officer, Credit Control role at United Asia Finance Ltd.

• Participate in delinquent account recovery operations, including:
• Handling the return of allocated cases
• Dealing with approval for discount settlement
• Liaising with debt collection agencies for recovery actions
• Issuing repayment confirmation letters
• Answering inquiries from customers, business divisions, and debt collection agencies
• Performing audit reviews on debt collection agencies
• Handling customer bankruptcy-related operations
• Administer deceased accounts for filing Caveats to the Probate Registry
• Handle customer bankruptcy-related operations
• Administer deceased accounts for filing Caveats to the Probate Registry

• F.5 HKCEE / F.6 HKDSE
• Over 5 years of experience in a related industry
• Preferably with debt recovery experience in money lending or banking industries
• Good command of both spoken and written English and Chinese
• Good communication and interpersonal skills, ability to work under pressure
• Proficiency in application software such as MS Excel and presentation slide preparation

Remuneration Package

• Competitive Basic Salary
• Double Pay
• Performance Bonus

Paid Leaves

• Annual Leave
• Birthday Leave
• Family-Friendly Leave
• Recreation Leave
• Marriage Leave
• Maternity Leave
• Paternity Leave
• Compassionate Leave

Healthcare Programs

• Life and Accident Insurance Scheme
• Medical Benefits

Staff Learning Subsidies and Development

• Comprehensive on-the-job training
• Learning Sponsorship
• Personal development and growth opportunities

Company Activities and Gatherings

• Diversified interest classes
• Company outings
• Sponsored gatherings
• Marathon running

Interested parties are invited to send your CV, indicating your current salary, expected salary, and availability, to the Human Resources Department via email at

(Personal data collected will be treated in the strictest confidence and will be handled by authorized personnel for recruitment-related purposes only. Applicants who do not hear from us within 3 months may consider their application unsuccessful, and their data will be destroyed within 24 months of receipt.)

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Perform credit management and debt collection actions
• Carry out debt recovery actions on corporate customers via telephone and demand letters
• Execute routine dunning actions for non-payment accounts on consumer segments
• Liaise with different internal parties in resolving disputes and outstanding accounts
• Monitor customer payment’s behaviour, perform credit assessment and prepare credit risk analysis/MIS reports to management
• Handle other credit control issues and ad hoc assignments

To succeed in this role:

• Diploma Holder or above in Business Administration, Accounting, Finance or related discipline
• Minimum 2 years' working experience
• Good command of spoken and written English and Chinese
• Proactive, outgoing, enthusiastic and sensitive to market/economic environment
• Analytical and self-motivated in problem-solving
• Proficient in MSOffice applications
• Customer service experience is a plus

Fast learners with less working experience (or fresh graduate) may also be considered. Higher caliber candidate may be considered as Credit Control Officer

If you have the desire for an exciting and rewarding career, please apply by sending your resume immediately, quoting your present and expected salary by clicking "Apply Now" or email to

For more information on other job opportunities of PCCW/HKT Corporate Functions, please visit our website.

• Seniority level Entry level

• Employment type Full-time

• Job function Accounting/Auditing
• Industries Telecommunications

Referrals increase your chances of interviewing at HKT by 2x

Kowloon City District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 8 months ago

Kowloon City District, Hong Kong SAR 1 day ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 3 months ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Perform credit management and debt collection actions
• Carry out debt recovery actions on corporate customers via telephone and demand letters
• Execute routine dunning actions for non-payment accounts on consumer segments
• Liaise with different internal parties in resolving disputes and outstanding accounts
• Monitor customer payment’s behaviour, perform credit assessment and prepare credit risk analysis/MIS reports to management
• Handle other credit control issues and ad hoc assignments

To succeed in this role:

• Diploma Holder or above in Business Administration, Accounting, Finance or related discipline
• Minimum 2 years' working experience
• Good command of spoken and written English and Chinese
• Proactive, outgoing, enthusiastic and sensitive to market/economic environment
• Analytical and self-motivated in problem-solving
• Proficient in MSOffice applications
• Customer service experience is a plus

Fast learners with less working experience (or fresh graduate) may also be considered. Higher caliber candidate may be considered as Credit Control Officer

If you have the desire for an exciting and rewarding career, please apply by sending your resume immediately, quoting your present and expected salary by clicking "Apply Now" or email to

For more information on other job opportunities of PCCW/HKT Corporate Functions, please visit our website.

• Seniority level Entry level

• Employment type Full-time

• Job function Accounting/Auditing
• Industries Telecommunications

Referrals increase your chances of interviewing at HKT by 2x

Kowloon City District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 8 months ago

Kowloon City District, Hong Kong SAR 1 day ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 3 months ago

Kowloon City District, Hong Kong SAR 2 weeks ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kwun Tong District, Hong Kong SAR 1 month ago

Kowloon City District, Hong Kong SAR 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

• Timely application of all cash received, prompt research of all unidentified cash
• Ensure timely and accurate processing of invoices
• Interact with vendors and various departments for information, training, and problem resolution
• Draw, verify, and post payment checks
• Receive and review purchase orders, check requests, and/or other related documentation for completeness and compliance with financial policies, procedures, and contractual requirements
• Daily monitoring of reports related to AR and AP and handling of open items
• Exercise sound judgment regarding situations that may need supervisor/management involvement

• Superior written and spoken communication skills
• Great attention to detail, a strong work ethic, a proactive approach to problem solving, a sense of urgency, and interpersonal skills that encourage teamwork, trust and openness among the employees with whom the position interfaces

• Minimum Bachelor’s degree or its equivalent in Finance or Accounting
• Minimum of 1-2 years of work experience in an accounting department in a computer oriented environment
• Strong computer skills, Great Plains experience preferred, and the desire to learn more

• Willing to learn new things, be open to challenges and thrive on success

Associate

Full-time

Accounting/Auditing, General Business, and Other

Translation and Localization

Get AI-powered advice on this job and more exclusive features.

• Timely application of all cash received, prompt research of all unidentified cash
• Ensure timely and accurate processing of invoices
• Interact with vendors and various departments for information, training, and problem resolution
• Draw, verify, and post payment checks
• Receive and review purchase orders, check requests, and/or other related documentation for completeness and compliance with financial policies, procedures, and contractual requirements
• Daily monitoring of reports related to AR and AP and handling of open items
• Exercise sound judgment regarding situations that may need supervisor/management involvement

• Superior written and spoken communication skills
• Great attention to detail, a strong work ethic, a proactive approach to problem solving, a sense of urgency, and interpersonal skills that encourage teamwork, trust and openness among the employees with whom the position interfaces

• Minimum Bachelor’s degree or its equivalent in Finance or Accounting
• Minimum of 1-2 years of work experience in an accounting department in a computer oriented environment
• Strong computer skills, Great Plains experience preferred, and the desire to learn more

• Willing to learn new things, be open to challenges and thrive on success

Associate

Full-time

Accounting/Auditing, General Business, and Other

Translation and Localization

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

Position Summary:

The Client Accounts Receivable role is responsible for providing exceptional client service for a portfolio of sales. This position oversees all client accounts activities from the auction through to payment and release on behalf of all internal and external clients whilst ensuring that all transactions comply with both internal and external financial rules and regulations. The responsibilities of this position include but are not limited to the following:

Responsibilities:

Client Accounts Activities

1. Reviewing all pre-sale bid registrations (room, absentee, and telephone bid and online sale activity) to ensure that appropriate KYC and financial checks are confirmed.
2. Taking deposit or requesting bank reference when necessary and processing deposit refund for unsuccessful bids.
3. Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients.
4. Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests.
5. Overseeing the billing and issuing of all client related financial outputs e.g. invoices, shipping invoices, statements, terms letters etc., working closely with the relevant post-sale coordinator and/or shipping lead (navigating Freshdesk tickets collaboratively to provide a streamlined client experience).
6. Managing or escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the Business Manager/Director.
7. Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with CSO to facilitate collection or shipments once payment has been completed.
8. Working with expert departments and relationship managers in respect of extended payment terms, property release, trade credit facilities, anti-money laundering (AML) regulations and debt collection.
9. Using discretion within corporate governance in respect of credit, payment terms, property release and the managing and collecting of charges (e.g. interest, storage).
10. Managing chargebacks as part of the auto charge process as well as monitoring Adyen and Stripe.
11. Responsible for all payment activity reconciliations (including wire and credit card payment reports).
12. Support compliance based activities, for example the collection of client due diligence forms (if required).

Client Accounts Management

1. Responsible for contributing to the end to end delivery of the positive client-first experience.
2. Supporting in the compilation and maintenance of current process documentation.
3. Maintain SLAs for client communication (phone; email; Freshdesk) and act as point of escalation from 3rd Parties (such as call centre).
4. Be prepared to support applicable post-sale activity at both a regional and global level.
5. Staying current with AML and other company policies & procedures.
6. Contributing to management reporting in respect of debtors and provisions.
7. Collaborating with technical experts, e.g. payments team, legal, compliance, tax, wider finance team etc., and take ownership of all escalated issues that relate to buyer payments.
8. Collaborating with all areas of client service operations to ensure high standards of service delivery to clients, practice continuous improvement and be accountable for buyer NPS feedback.
9. Providing ad hoc support, including covering cashiers counter as needed.

Key Skills and Experience:

1. Degree holder in business administration or equivalent field preferred.
2. At least 2 to 3 years’ related work experience.
3. Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred.
4. Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience.
5. Exemplary written and verbal communication skills and a high level of attention to detail.
6. A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion.
7. Understanding of how to escalate to management appropriately to ensure a smooth client experience.
8. Highest standard of confidentiality, discretion and work ethic.
9. Organized, methodical and possesses a strong team spirit.
10. Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure.
11. Ability to work both independently and to partner with colleagues.
12. Prior experience with SAP is an advantage.
13. Strong knowledge of Microsoft Office particularly Word, Excel, Outlook.
14. Able to work in the office especially on live sale days to support bidder vetting.
15. Able to work evenings and weekends as and when required.

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy-now channels including private sales, e-commerce and retail. Our trusted global marketplace is supported by an industry-leading technology platform and a network of specialists spanning 40 countries and 70 categories which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Design, as well as collectible cars and real estate. Sotheby’s believes in the transformative power of art and culture and is committed to making our industries more inclusive, sustainable and collaborative.

Position Summary:

The Client Accounts Receivable role is responsible for providing exceptional client service for a portfolio of sales. This position oversees all client accounts activities from the auction through to payment and release on behalf of all internal and external clients whilst ensuring that all transactions comply with both internal and external financial rules and regulations. The responsibilities of this position include but are not limited to the following:

Responsibilities:

Client Accounts Activities

• Reviewing all pre-sale bid registrations (room, absentee, and telephone bid and online sale activity) to ensure that appropriate KYC and financial checks are confirmed.
• Taking deposit or requesting bank reference when necessary and processing deposit refund for unsuccessful bids.
• Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients.
• Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests.
• Overseeing the billing and issuing of all client related financial outputs e.g. invoices, shipping invoices, statements, terms letters etc., working closely with the relevant post-sale coordinator and/or shipping lead (navigating Freshdesk tickets collaboratively to provide a streamlined client experience).
• Managing or escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the Business Manager/Director.
• Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with CSO to facilitate collection or shipments once payment has been completed.
• Working with expert departments and relationship managers in respect of extended payment terms, property release, trade credit facilities, anti-money laundering (AML) regulations and debt collection.
• Using discretion within corporate governance in respect of credit, payment terms, property release and the managing and collecting of charges (e.g. interest, storage).
• Managing chargebacks as part of the auto charge process as well as monitoring Adyen and Stripe.
• Responsible for all payment activity reconciliations (including wire and credit card payment reports).
• Support compliance based activities, for example the collection of client due diligence forms (if required).

Client Accounts Management

• Responsible for contributing to the end to end delivery of the positive client-first experience.
• Supporting in the compilation and maintenance of current process documentation.
• Maintain SLAs for client communication (phone; email; Freshdesk) and act as point of escalation from 3rd Parties (such as call centre).
• Be prepared to support applicable post-sale activity at both a regional and global level.
• Staying current with AML and other company policies & procedures.
• Contributing to management reporting in respect of debtors and provisions.
• Collaborating with technical experts, e.g. payments team, legal, compliance, tax, wider finance team etc., and take ownership of all escalated issues that relate to buyer payments.
• Collaborating with all areas of client service operations to ensure high standards of service delivery to clients, practice continuous improvement and be accountable for buyer NPS feedback.
• Providing ad hoc support, including covering cashiers counter as needed.

Key Skills and Experience:

• Degree holder in business administration or equivalent field preferred.
• At least 2 to 3 years’ related work experience.
• Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred.
• Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience.
• Exemplary written and verbal communication skills and a high level of attention to detail.
• A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion.
• Understanding of how to escalate to management appropriately to ensure a smooth client experience.
• Highest standard of confidentiality, discretion and work ethic.
• Organized, methodical and possesses a strong team spirit.
• Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure.
• Ability to work both independently and to partner with colleagues.
• Prior experience with SAP is an advantage.
• Strong knowledge of Microsoft Office particularly Word, Excel, Outlook.
• Able to work in the office especially on live sale days to support bidder vetting.
• Able to work evenings and weekends as and when required.