What Communication Jobs are in Hong Kong?

Case Manager
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 15 Jul 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Case Manager** .
**In this role you will**
+ **New Business Follow-Up** - Liaise with internal departments (e.g., Underwriting, Policy Administration, Compliance) to facilitate timely processing of new business submissions from frontline staff.
+ **Product & Underwriting Enquiries** - Respond to frontline staff queries regarding insurance product features, underwriting guidelines, risk assessment decisions, and policy issuance conditions.
+ **Pending Case Management** - Prepare, update, and circulate regular pending reports to frontline staff, highlighting outstanding requirements, processing delays, and next steps for each submission.
+ **Status Tracking** - Maintain accurate tracking logs for all new business submissions and proactively following up with internal parties until policy issuance or final decision.
+ **Issue Escalation** - Identify recurring bottlenecks or submission errors and escalate to relevant teams or management with recommendations for process improvement.
+ **Documentation & Updates** - Keep frontline staff informed throughout the lifecycle of each case, providing clear written or verbal updates on changes in underwriting status, outstanding conditions, or approval outcomes.
**To be successful you will need**
+ University degree holder; Higher Diploma holder with relevant working experience will also be considered
+ A minimum of 5 years operations, sales and relationship management experience in financial services, with main focus in life insurance sales area
+ Strong communication, organizational and project management skills
+ Must be a team player, enthusiastic in driving and implementing new sales campaigns
+ Excellent command of spoken and written English and Cantonese, good spoken Mandarin is an added advantage
**Opening up a world of opportunity**
** is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.

As Operations accelerates its digital transformation agenda, this role will serve as the key bridge between project teams and frontline advisors, ensuring changes are effectively communicated, understood, and embraced. By driving change management and communication strategies, the role directly contributes to our mission of making interactions simpler, faster, and better for both advisors and customers.
**Position Responsibilities:**
+ Develop and execute end-to-end change management and adoption plans for Operations-led digital and AI initiatives impacting the agency force. Key initiatives in the pipeline include Manutouch AI Assistant, Digital Payment Solutions and Process Transformation, Prestige Centre booking system, etc
+ Lead stakeholder engagement, communication planning, training coordination, and readiness activities to drive successful implementation and adoption.
+ Prepare materials and coordinate communications across agency governance forums, including LAC, RTC, MCV Excom, and other distribution leadership forums.
+ Engage directly with agency leaders and advisors through district meetings, agency morning meetings, and other field engagement channels to ensure clarity and adoption.
+ Gather feedback, address adoption barriers, and ensure realization of business benefits.
+ Establish and monitor change adoption metrics, identify risks, and implement mitigation strategies to support sustainable behavioral change.
+ Act as a trusted advisor to project teams and business leaders on change management best practices and communication strategies
**Required Qualifications:**
+ Bachelor's degree in a relevant discipline
+ 8+ years of experience in change management, communications, transformation, project management, agency support, or a related field.
+ Proven experience leading stakeholder engagement and change adoption initiatives across multiple business functions.
+ Strong experience developing executive presentations, communication materials, training content, and engagement plans.
+ Demonstrated ability to influence and drive outcomes across diverse stakeholder groups without direct authority.
+ Experience supporting agency distribution channels within the insurance or financial services industry.Knowledge of digital transformation, AI-enabled solutions, customer servicing, underwriting, or policy administration processes.
+ Strong presentation and facilitation skills, with experience engaging frontline advisors and senior leadership audiences.
+ Experience conducting stakeholder impact assessments, change readiness assessments, and adoption measurement.
+ Proven ability to manage multiple initiatives simultaneously in a fast-paced and evolving environment.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

As Director, Customer‑Centric Culture & Communications, you will play a pivotal role in embedding a customer‑first mindset and behaviors across the organization, while ensuring customers experience clear, empathetic and consistent communications.
**This role offers the opportunities to lead:**
+ Shaping how the organization thinks about customers and how it communicates with them with the new ways of working
+ Translating CX strategy, customer insights and experience design into cultural change, leadership behaviors and customer‑facing messaging
+ Driving customer-centricity program with HR, Corporate Communications & Business stakeholders to continue strengthen customer mindset & behaviors
+ Ensuring customer communications effectively support service delivery, change initiatives and customer confidence
+ Supporting change management planning and execution of initiatives and plans derived from the customer journey design and other strategic projects to deliver the desired customer experience
**Position Responsibilities:**
**Customer-centric culture & mindset shift**
+ **Drive the** **customer** **‑centric culture agenda** aligned to the Customer-Centricity and Enterprise strategy
+ **Design and deliver a structured customer-centric cultural program** that embed customer‑first thinking into leadership behaviors and conversations, day‑to‑day operations
+ **Translate customer insights** (VOC, complaints, rNPS, journey pain points) into compelling stories that influence leadership decision and drive behavioral change
+ **Design and deliver customer immersion and engagement initiatives** , such as Customer storytelling and case studies, journey walk‑throughs and experience reviews, learning sessions and internal campaigns
+ **Partner with HR and Internal Comms Teams to develop and integrate customer** **‑centric principles** into onboarding and training programmes, leadership development, and behavioral and performance expectations
**Customer communications strategy & governance**
+ **Own and shape the customer-facing service and change communications approach,** ensuring clarity, consistency and customer understanding across all touchpoints
+ **Ensure customer communications are simple, clear and empathetic; consistent across channels and touchpoints; and aligned with CX design, brand promise and regulatory obligations**
+ **Work closely with Marketing sub-teams, Operations, Distributions, Legal & Compliance** to simplify complex messages, to ensure clarity and customer understanding, and to balance empathy with accuracy, supported by a structured review process
+ **Support major Marketing and business initiatives** to develop **customer** **‑focused communication plans** to reduce confusion, minimize friction and drive adoption
+ **Partner with CX Design and Insights teams to use** customer feedback, complaints and behavioural data to **continuously improve communication effectiveness**
**Change Enablement & Adoption**
+ **Support CX and transformation initiatives** by ensuring customer and people impacts are clearly understood and effectively communicated, with a focus on embedding behavioural and communication change
+ **Translate initiatives** into "what it means for customers" and "what it means for our people" messaging.
+ **Lead dedicated in-house and external resources** to drive Customer‑Centric Culture & Communications
+ Work with local and regional counterparts to **translate and adapt regional best practices** with local markets needs
This role is not focused on marketing campaigns or traditional change management delivery, but on shaping behaviors and improving customer experience through culture and communication.
**Required Qualifications** :
+ Bachelor's degree holder in business administration, marketing, communications, behavioral science or equivalent with 8+ years of relevant experience in customer experience, customer communications, program management or transformation functions
+ Solid experience in customer experience, service excellence, culture change, engagement or transformation, preferably within insurance or financial services but not a must
+ Proven experience driving mindset and behavioral/ cultural change, not just process or system implementation
+ Deep understanding of how to embed customer‑centricity into everyday behaviors, leadership routines and decision‑making
+ Strong ability to translate customer insights into impactful storytelling and engagement initiatives that drive understanding and actions with leaders and frontline teams
+ Strong background in customer-facing communications, service communications or experience communications
+ Strong written and verbal communication skills in English and Chinese, with a sharp instinct for tone, clarity and customer impact
+ Demonstrated ability to simplify complex topics for customers, craft empathetic, customer‑friendly messaging, and navigate regulatory and compliance considerations
+ Strong influencing, storytelling and presentation skills; comfortable engaging senior stakeholders without formal authority
+ Experience leading small teams or cross‑functional initiatives
+ Exposure & training in CX journey design, service design or VOC programs
+ Experience using VOC, complaints and customer feedback to refine communication effectiveness
+ Ability to influence decisions and gain consensus across different stakeholders, channels and lines of business, particularly in the case of competing interests and priorities
+ A positive disposition and ability to relate well with others, possessing high levels of empathy
+ Results oriented, with a can-do attitude. Undeterred by obstacles and challenges; ability to think creatively to overcome barriers to achieve objectives.
+ Comfortable with ambiguity; open to new ideas; flexes with changing business priorities and situations
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Senior Manager, Distribution Marketing Communications is responsible for developing and delivering clear, consistent, and engaging communications to distributors and customers, keeping them informed of product launches and enhancements, and business and operational updates. This role ensures that distribution and customer messaging supports business objectives, enhances customer experience, and strengthens trust and brand reputation. The role works closely with marketing, product, operations, legal & compliance, and digital teams to align messaging across channels.
**Position Responsibilities:**
+ Develop and implement a distributor and customer communications strategy aligned with brand, customer experience, and business goals; maintain a communications calendar that is shared regularly with internal stakeholders and adapted as business needs evolve
+ Define communication frameworks, tone of voice, and messaging standards for distributor and customer-facing content
+ Ensure consistency across all communications, including digital, email, letters, website, and in-product messaging
+ With input from relevant GHNW functions and leaders, create, review, and oversee distributor-facing communications such as service updates, notifications, campaigns, FAQs, onboarding materials, and lifecycle communications
+ Translate complex or technical information into clear, concise, and customer-friendly language
+ Manage end-to-end communication planning, from briefing and content creation to approval and deployment using marketing automation platforms
+ Working closely with the local business unit teams, manage the Distributor Website (DWS), including maintaining the content, uploading content, and recommending enhancements to the tech team
+ Support other GHNW marketing team members with marketing campaigns, product launches, marketing collaterals, and distribution enablement tools, as needed
+ Proactively identify communication gaps or pain points and propose improvements; ensure communications are clear and concise
+ Collaborate closely with marketing, brand, digital, product, distribution, legal, and compliance teams
+ Act as the central point of contact for distributor and customer communications requests and prioritization
+ Manage internal stakeholders and ensure timely delivery while balancing multiple workstreams
+ Ensure communications meet brand, regulatory, and legal & compliance requirements
+ Maintain approval processes and documentation for audit and governance purposes
+ Monitor quality and accuracy of communications and continuously refine standards
+ Track effectiveness of communications using internal and external feedback, engagement metrics, and service data
+ Use insights to optimize messaging, channels, and timing
+ Other duties as assigned
**Required Qualifications:**
+ BS/BA degree in marketing or related field
+ 7+ years experience in Financial Services industry, preferred if experience is in the life insurance industry; experience and exposure to Asia and/or Middle East regions preferred
+ 5+ years experience in communications, with a specific focus on customer communications, distribution communications, product marketing, and sales/distribution enablement
+ Strong experience in writing, messaging, and communications planning
+ Ability to synthesize complex information into clear, compelling messaging; ability to tailor messaging to specific audiences
+ Experience working in a global, matrix organization with stakeholders across multiple time zones; ability to manage multiple stakeholders at all levels of the organization
+ Superior written and verbal communication skills in English, can distill notes and present updates succinctly; strong analytical skills to evaluate data and content performance.
+ Knowledgeable in key industry trends and best practices
+ Strong attention to detail and organization; able to manage multiple workstreams and deadlines.
+ Ability to manage, prioritize, and execute tasks in a fast-paced, multitasking environment.
+ Proactive, solution oriented mindset; comfortable asking clarifying questions and following through
+ Familiarity with content workflows (briefs, reviews, approvals, versioning) and brand guidelines
+ Proficiency with PowerPoint, Excel, project tools (e.g. Smartsheet, Jira), marketing automation tools (e.g. Marketo), and content management and digital asset management system (e.g. Adobe Experience Manager - AEM)
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are seeking a seasoned communications professional to join our team. The ideal candidate will support integrated internal and external communications, helping to strengthen the company's reputation, employee engagement and executive visibility. This role requires a strategic thinker with strong writing capabilities, experience in external communications, and the ability to manage complex projects and stakeholders while leading selected initiatives end-to-end.
**Position Responsibilities**
**External Communications and Corporate Narrative:**
+ Support and execute external communications initiatives
+ Create and implement content strategies for LinkedIn
+ Develop press materials including press releases, FAQs, fact sheets and key messages
+ Support corporate announcements such as partnerships, research insights and product launches
+ Contribute to thought leadership content including bylines and executive viewpoints
**Internal Communications and Executive Visibility:**
+ Develop clear and engaging internal communications strategy and initiatives that aligned with business priorities
+ Craft leadership communications including town halls, internal announcements and strategic messaging
+ Support executive visibility initiatives and narrative development
+ Ensure consistency across internal and external messaging
**Issues and Crisis Communications:**
+ Support preparation of issues and crisis communications materials, including statements and Q&As
+ Coordinate cross-functional input to ensure aligned and accurate messaging
+ Support timely communication in sensitive or fast-moving situations
**Strategic Planning, Project Management and Stakeholder Engagement:**
+ Lead selected communications projects end-to-end
+ Drive planning, coordination and delivery across stakeholders
+ Manage timelines, priorities and alignment in a fast-paced environment
**Required Qualifications:**
+ Bachelor's degree in Communications, Marketing, Journalism, or a related field
+ 10-15 years of experience in corporate communications or public relations
+ Experience in both internal and external communications including events
+ Experience in press materials, corporate announcements and thought leadership
+ Experience supporting issues or crisis communications is highly desirable
+ Strong bilingual writing, editing and proofreading skills (English and Chinese)
+ Strong stakeholder and project management skills
+ High level of professionalism and ability to handle confidential information
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Be part of an iconic story.**
At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers. Join us and have a meaningful impact on the world - and - endless opportunities to design your future. Immerse yourself in Calvin Klein here! (YouTube ( , Instagram ( , TikTok ( )
**POSITION SUMMARY:**
This role is responsible for developing and executing Calvin Klein's brand marketing strategy, including brand campaigns and product launches, with the goal of generating brand awareness and building a strong and valuable consumer following. This role will lead the charge in strategizing and executing innovative marketing strategies, including marketing, public relations, events, social/digital marketing, influencer/celebrity engagements, collaborations, consumer insights, Ecommerce and CRM. This individual will be a key leader on the CK regional leadership team, driving achievement of topline sales and key brand KPI's.
This role requires a collaborative and strategic leader who can drive positive impact across a wide range of consumer and business segments, while delivering compelling and engaging brand and product experiences.
**PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:**
Marketing
+ Lead development and execution of integrated, full-funnel seasonal and annual marketing strategies, calendar and programs to drive growth of all product categories (Jeans, Close-to-Body, Sportswear, Accessories) Work in tandem with Visual Merchandising and Content Creation teams to ensure complete channel synchronization.
+ Supervise the regional and local teams on plan execution. Develop best in class graphics, signage, relevant in-store branding, product storytelling and events to drive topline sales.
+ Work closely with Merchandising, Sales teams to deliver effective sell-in programs and materials each season, support regional market week presentations and seasonal programs for OTB achievement.
+ Maintain ongoing communication flow and define processes between global, regional and local marketing teams.
+ Oversee collection of Consumer Insights. Analyze existing studies (e.g., brand trackers) to inform full-funnel strategies; initiate ad-hoc studies based on business needs to identify strategic paths for opportunities and challenges. Put learnings into plans to drive business forward.
+ Oversee Licensing partners in APAC and support all business and marketing needs through partnership with the Global Licensing Marketing team.
Ecommerce
+ Oversee Ecommerce content management, including site experience, seasonal refreshes and all customer-facing asset management, working with the Global team to ensure Global consistency and to drive traffic and conversion.
+ Collaborate with regional and Global stakeholders to continue improving website experience and path to purchase, offering best-in-class customer interface and navigation experience.
+ Accountable for CK assets supply on 3rd party pure-play platforms, collaborating closely with market-level Ecom teams to ensure experience and assets are on brand and on strategy.
CRM
+ Responsible for customer relationships management, collaborating with key stakeholders (IT, vendors, local markets) to manage customer data base, systems development (e.g., CDP), elevate loyalty programs, maximize customer recruitment, retention and repeat.
+ Create seasonal and category-focused CRM programs to drive incremental business and cross-category purchase. Continue to improve customer life cycle management, communication and engagement.
+ Drive CRM KPI's across the markets, including but not exclusive to customer capture rates, repeat purchase, cross-category sales, existing customer contributions and new customer acquisition.
Communications
+ Deliver communications strategy, programs and KPI's in support of the holistic marketing strategy. Oversee Press Relations, Events, Brand Advocacy/Community and Social Platforms; guide local teams and agencies to create on-brand, on-budget plans to meet business and branding objectives.
+ Drive strategic partnerships and innovations with major press outlets, digital, technology and social platforms across APAC to optimize brand exposure, earned media value and consumer engagement.
+ Create and execute high-impact brand events, retail activations and brand experiences to drive home key initiatives, as part of the 360-consumer engagement plan to elevate branding, drive word-of-mouth and amplification.
+ Leverage industry, regional, consumer and customer data and insights, oversee and analyze brand visibility, engagement and desire vis a vis competition. Develop strategies and brand-building initiatives to drive target KPI's and stay above competition.
+ Support crisis management in compliance of global and regional processes.
+ Oversee compilation and delivery of communications and competitive reports. Collaborate with cross-functional teams on integrated post-campaign analysis.
Influencer Engine
+ Lead Influencer strategies. Keep constant pulse on the youth/pop culture; leverage consumer trends, data points and first-to-market opportunities to identify and grow celebrity/influencer network. Apply creativity for best partnership formats and executions to generate highest brand heat and exposure.
+ Manage celebrity relationships, grow fleet of "friends of the house" and optimize organic brand exposure. Formulate long-term celebrity strategies and pipeline building to support brand development strategy and objectives.
+ Build and develop influencer and advocate communities to drive always-on word of mouth and brand affinity. Apply strategy to expand network of internal and consumer advocates.
Social/Digital
+ Responsible for cohesive social media communication and strategy, paid and organic. Deliver KPI's on reach, engagement, positive sentiment, fan base growth and sales conversion.
+ Oversee social media calendar and content development for owned platforms, including but not exclusive to Weibo, WeChat, Red, Facebook, Instagram, Kakao and Line. Partner with markets to build full funnel private domain strategies to enhance loyalty, drive Ecom sales conversation and build customer community.
+ Assess new strategic platforms to lead the industry and maximize social conversations around the brand.
Budgeting
+ Develop and manage annual departmental budgets. Responsible for tracking, reporting and ROI optimization.
Team Building and Development
+ Maintain effective working relationships with key stakeholders in CK Global, APAC Regional, local market leaders and marketing teams.
+ Develop and upskill team members to elevate morale and engagement. Grow subject matter expertise and capabilities to deliver results.
+ Instill a team culture that upholds PVH values and vision and actively fosters a positive working environment for the team.
**KEY COMPETENCIES:**
**CREATIVITY:** It will be necessary for the candidate to make decisions quickly, innovate, and create new processes when warranted.
**TEAMWORK:** Builds good working relationships; collaborates toward deadlines and deliverables. Able to communicate effectively across the team and organization.
**ORGANIZING:** Works according to defined schedules and deadlines; takes direction well and able to work with high accountability; manages own work and tracks progress. Seeks out resources to get things done; able to multi-task and adapt to changing priorities.
**ENVIRONMENT:** The environment is extremely fast-paced and deadline-driven but maintains a supportive and team-oriented atmosphere.
**QUALIFICATIONS & EXPERIENCE:**
+ Proven leadership and management of a marketing organization.
+ Experience in strategic planning and collaboration for long term growth initiatives.
+ Strong interpersonal skills: positive, energetic, empathetic, and open-minded. Passion for the industry and brand.
+ Excellent written and oral communication skills, including presentation skills in all media formats.
+ Balanced blend of analytical, strategic, practical, and creative thinking skills.
+ Ability to lead, inspire and work collaboratively with internal partners to create a result driven, team-oriented environment.
+ Organized and disciplined, with excellent time management skills. Flexibility to adjust quickly to changes and deliver on tight deadlines.
+ Strong financial management skills.
+ Thorough knowledge of quantitative and qualitative consumer research, agency research, public relations.
+ Knowledge of brand building and strategic brand marketing. Strong storytelling skills with the ability to get the heart of why a creative idea is relevant, capable of articulating key messages in a clear and concise manner.
+ Demonstrated ability to manage outsourced marketing activities (PR, Agency partners).
**Education** **:**
+ 15+ years of marketing experience, preferably within a fashion apparel/luxury industry
+ BA in marketing/communications/business/liberal arts/fashion management. MBA a plus.
\#LI-Hybrid
**About PVH:**
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.   
One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH **here ( .
_PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential._
DIVERSITY & EQUAL OPPORTUNITY We are committed to recruiting, training and providing career advancement to all associates regardless of gender, race, religion, age, disability, sexual orientation, nationality, or social or ethnic origin. Diversity in the workplace is encouraged. Bigotry, racism and any form of harassment or discrimination is not tolerated.

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
We're currently looking for a high caliber professional to join our team as **Communications Lead, Citi Private Bank Asia,** **Vice President** **.**
The Communications Lead, Citi Private Bank Asia is a seasoned professional who integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and external/internal audiences. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning.
**In this role, you're expected to:**
+ Work with partner groups and Public Affairs colleagues to develop integrated Communications strategies that support franchise-wide priorities and business line specific programs
+ Draft organizational announcements, initiative-specific communications and talking points, including the coordination of employee-related events.
+ Ensure effective communication cascades and channels that distribute targeted information at the franchise, business line and local team level
+ Writing communication updates and messages as per the Communications plan or to support franchise wide activities as well as business/function line communication
+ Providing communications support for major projects
+ Coordinating communication videos
+ Source, develop, and ensure relevance of content for various channels.
+ Development and implementation of the communications strategy to maintain and strengthen reputation among the key audiences, based on the business and marketing strategy, global and local priorities
+ Promotion of the key advantages of the company, its products and services with external and internal communication instruments among key external audiences and employees
+ Building and strengthening work with the key media pool, key audiences and their representatives. Influencing company's reputation in the public sphere
+ Anti-crisis communication and mitigation of communication crisis
+ Development of the social media practice usage to strengthen company's positioning and reputation.
+ Conduction of the public opinion research and development of informational campaigns and services to strengthen company's positioning and reputation
+ Organize and assist the public speaking of business/function management team (speeches at the forums and conferences, interviews, commentary in the media).
+ Assist the business/function with all information required to strengthen company's reputation and for implementation of the Public affairs strategy
+ Conduction of the monitoring and analytics of Citibank presence in the media/public field and a plan of relevant corrective actions
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
**Qualifications**
+ Knowledge of communications and 6-10 years of experience
+ Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
+ Integrity, maturity, dependability, a positive professional attitude
+ A team player who will implement initiatives effectively and motivate others to perform their task
+ Excellent organizational and project management skills
+ Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
+ Track record of success in delivering high quality work in a fast paced and dynamic environment
+ Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation
**Education:**
+ Bachelor's degree in business management, communications, marketing or another related field
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**Job Family Group:**
Communications and External Relations
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**Job Family:**
Communications Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Vice President, Mid-Corp Relationship Manager, Digital, Technology & Communications Industry Team, Citi Commercial Bank, Hong Kong
At Citi, we proudly connect millions of people across hundreds of cities and countries, a commitment we've upheld for over two centuries. Our unparalleled global network enables us to deliver a comprehensive suite of financial services and products to a diverse clientele - consumers, corporations, governments or institutions alike - empowering them to seize significant opportunities and navigate complex global challenges.
Citi's Banking franchise is strategically structured around three core lines of business: Investment Banking, Corporate Banking and Commercial Banking. The unified Banking and International organization oversee the local delivery of our firm's full capabilities to clients across all 95 markets where Citi maintains a physical presence.
Citi Commercial Bank operates as a solutions-driven business, meeting the evolving demands of mid-sized and emerging corporates.
The Mid-Corp Relationship Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. This role is responsible for managing relationships in Digital, Technology & Communications within Mid-Corp segment.
**Key Responsibilities:**
+ Drives revenue growth, cultivates deeper client relationships, strategically acquires new clients for the Hong Kong Commercial Bank franchise.
+ Introduces solutions to clients in building and strengthening an effective portfolio.
+ Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients' individual needs
+ Ensures the appropriate "Know Your Client" and other compliance deliverables are met.
+ Identifies cross-sell opportunities to deepen and increase share of wallet.
+ Maximizes client experience by proactive sharing markets updates, trend and intelligence.
+ Execution of strategic initiatives launched centrally at all levels
+ Manages the credit relationship of the client, coordinates and supervises the entire process, ensuring the proper application of policies and institutional processes
+ Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ A minimum of 6-10 years of professional experience, preferably dedicated to relationship management within commercial and/or corporate banking
+ Experience in covering the Digital, Technology & Communications sector is an advantage
+ Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients
+ Demonstrates sound credit skills by being able to structure more complex deals, which can include capital market transactions
+ Ability to work effectively in team setting
+ Ability to coordinate multi-functional teams to provide an exceptional client experience.
+ Excellent interpersonal, communication and influencing skills (e.g. negotiation, consultative skills, leadership)
+ Ability to work under pressure while making sound decisions
+ Highly focused, able to rapidly identify key priorities, clearly communicate the priorities
+ A proactive approach in looking for ways in strengthening business relationship with clients, delivers innovative approaches to meeting clients' needs.
+ Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
+ Able to quickly adapt priorities based on the latest data insights
+ Fluent in Mandarin is an advantage.
**Education:**
- Bachelor's/University degree, Master's degree preferred
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**Job Family Group:**
Commercial and Business Sales
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**Job Family:**
Relationship Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.