What Jobs are available for Community Manager in Hong Kong?

A leading multinational banking group is looking for a
Community Manager
to manage the daily operations of the online customer community for Mainland Chinese customers in Hong Kong.

Key Responsibilities:

• Daily moderation of all user posts and comments.
• Respond to customer inquiries and foster discussion.
• Identify and escalate customer complaints and incidents promptly.
• Create and share engaging content on relevant banking topics.
• Develop and run activities to maintain member engagement.
• Compile a monthly newsletter and activity report.
• Work on weekends and public holidays as required by the business.

Requirements:

• University degree.
• Excellent spoken and written English, Putonghua, and Cantonese.
• Proficiency in writing both Simplified and Traditional Chinese.
• Strong understanding of Mainland Chinese social media trends and culture.
• Good analytical and detail-oriented skills.
• Experience in banking or social media management is a plus.

Company Description
Publicis Groupe:
Marketing in today's world is fast evolving. Publicis Groupe leads the change by offering a one-stop solution, allowing our clients' access to the expertise that sits within our 13-agency network on a daily basis. This is an exciting time to join our agency where you can learn from the best from a broad range of disciplines: advertising, digital, CRM, shopper marketing, PR/events, and social, etc. to empower you to have an intelligent conversation with our clients. At the same time, you are given the opportunity to shine by offering something unique to the team.

• "Power of One" - Part of the 13-agency network under the fully integrated Publicis Groupe, bringing together the best talents from the group
• Excellent office environment - spacious, stylish office with an outdoor terrace for some fresh air
• Winner of Campaign Asia 2023 Agency of the Year Awards - Best Culture, Greater China

Overview
We're looking for a Community Manager to join our social media team. This role is to support the social media marketing and community management, driving audience engagement, assisting content planning and insight reports to strengthen brand presence across different social media platforms.

Responsibilities

• Community management (LinkedIn / X / Facebook / Tiktok / Instagram / YouTube)
• Act as the primary voice of our clients and foster a positive and informed community across all the mentioned channels;
• Implement community management strategies to moderate discussions, answer questions and gather valuable feedbacks;
• Actively monitor voices related to the client on the mentioned social media platforms, identify and map relevant online communities, influencers and gather quality leads;
• Content & narrative development
• Work closely with the planning team and creative team to develop quality content based on social media trends and community feedback;
• Manage the content calendar for some social media channels to ensure a consistent flow of messaging that aligns with client's tone of voice.
• Analytics & reporting
• Track, analyze and report key communities and social metrics
• Use data driven insights to continuous optimize the brand's social media presence and campaign performance
• Generate reports on community insights that inspire social media content and advice to activate the community

Qualifications

• 2-5 years of experience in social media, digital marketing, or related roles
• Good understanding of major platforms: LinkedIn, X (Twitter), Facebook, TikTok, Instagram, YouTube and always stay up to the latest trends
• Familiar with social listening tools like Meltwater, Sprout Social, Emplifi, or similar tools; skilled in leveraging these tools for community management, data analytics and campaign reporting.
• Proficient in Microsoft office suite (proven proficiency of Excel will be a big plus)
• Proficient in English & Chinese, both oral and written
• Strong project management and team management skills
• Highly detail-minded and organized, agile and with a problem-solving mindset
• Able to deal with tight timeline

We are hiring for an innovative crypto wallet and payment network startup who are looking for a Social & Community Manager to be their voice and pulse, managing their presence on Twitter, Discord, Telegram, and other relevant channels.

In This Role, You Will

• Own and execute the community and social media strategy across platforms (Twitter, Discord, Telegram etc.)
• Build and moderate an engaged community, fostering positive and respectful dialogue
• Post daily content (memes, updates, threads, polls) that resonates with crypto-native audiences
• Plan and host AMAs, Twitter Spaces, community calls, contests, and other engagement campaigns
• Work closely with marketing, product, and design teams to communicate roadmap updates, launches, and ecosystem growth
• Develop relationships with key community members, power users, and influencers
• Monitor sentiment, respond to DMs and questions, and escalate feedback and issues to internal teams
• Track KPIs and report on engagement, growth, and community health

You Might Thrive In This Role If You Have

• 2+ years experience in Web3 community, social media, or marketing roles
• Deep familiarity with Web3 culture, memes, terminology, and ethos
• Active user of crypto communities and social media.
• Understand how to build social-as-a-community.
• Able to digest technical information and concepts, experience in technical writing is a plus.
• Exceptional writing skills and ability to tailor tone to different platforms
• Comfortable managing and growing Twitter account, Discord / Telegram communities
• Ability to work autonomously in a fast-paced, remote-first team

What you'll get from working at Prime Cdex:

• Competitive compensation and benefits plus discretionary performance bonus
• Comprehensive Medical insurance coverage
• Five-days work, bank holiday, Birthday Leave
• Convenient working locations
• International exposure in your career and building a global interpersonal network

Position Value

Based on the market brand perspective, help the brokerage, funds and financial business to execute product marketing actions, to feed the product definition and optimization actions with the market brand perspective, to promote product market penetration and brand awareness, and to enhance the competitiveness of the Group and the business brand in the Asia-Pacific and global markets. Based on industry insights, user needs and competitor dynamics, the role will be required to accomplish specific product marketing actions to enhance brand influence.

Responsibilities:

1. Market research capabilities

2. Familiar with financial industry trends, user stratification (retail/institutional investors) and liquidity provider (LP) ecosystem, and able to extract market opportunities through quantitative and qualitative analysis;

3. Understand the global brokerage market dynamics (e.g. leverage rules, regulatory policies, technology trends) and develop market brand localization strategies based on data (e.g. market size CAGR);
4. Adept at user profile analysis, optimize product positioning through behavioral data and feedback (e.g. high leverage preference, PC dynamic trading demand) Quarterly market insight reports, competitor benchmarking analysis, product differentiation strategy document;

5. Based on the strategy development of the marketing manager, cooperate with the completion of product marketing landing action dismantling, focusing on product marketing landing work and daily productization demand docking.

6. Product framework ability

7. With UI/UX product expression ability for official website of financial technology, able to lead the design of product display framework for official website (e.g. trading tools, educational resources, compliance information disclosure prioritization), and communicate with UI designers on details of product landing and requirements decomposition;

8. Familiar with A/B testing methodology to optimize the conversion rate of landing page (e.g. CTA button setting, multi-language version adaptation, effect tracking, etc.);
9. Good at financial copywriting, balancing marketing appeal with regulatory requirements (e.g. risk warning, leverage statement);

10. Familiar with the interface process between marketing brand, production and research, and project parties, and able to organize clear requirement documents and workflow based on marketing brand requirements.

11. GTM Landing Capability

12. Develop product lifecycle marketing plans (from launch to iteration), integrate resources such as trade shows, social media (LinkedIn/Twitter/localized platforms), Mediakit (white papers, case videos), etc;

13. Familiar with financial industry content marketing strategies (e.g. market volatility interpretation, trading strategy columns) to enhance user stickiness and brand authority;
14. Coordinate cross-functional (design, compliance, technology) projects to ensure campaign execution and budget control;
15. Quickly respond to industry hotspots (e.g. asset management demand surge) and plan event marketing and content features.

Requirements:

• Bachelor's degree or above with a major in marketing, business, media, finance, AI or a related field;
• 3 years or above of growth marketing/community marketing/ product integrated marketing experience, familiar with industry ecology and brand marketing, solid execution skills;
• Experience in the whole process of product GTM from 0 to 1, experience in official website optimization or GTM project or case study;
• Experience with AI/Big Data marketing tools (e.g. ChatGPT content generation, Dify workflow authoring, and programmatic advertising);
• Proficient in data analytics tools (Google Analytics) and familiar with traffic acquisition logic and social media operation framework;
• Experience in Securities and Futures / Funds /Trading / LP / Internet agencies is a plus; ability to learn quickly and be flexible;
• Fluent in Chinese and English, with brand internationalization sense, able to deliver solutions in both Chinese and English, adapt to cross-departmental collaboration and communication;
• Immediate available is preferred.

IANG / QMAS / TTPS  / ASMTP Visa is welcome.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/similar posts within the Prime Cdex.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Role Overview: The AIA Carnival is seeking a Community Activation Manager to join our dynamic team and run our iconic Community Stage. Over 70 days, the community programme at the AIA Carnival will feature acts and activations by hundreds of community partners from a variety of pillars including Visual Arts, Performing Arts, Health & Wellness, Sports, Education and NGOs. With experience in community building, events or theatre, the ideal candidate will liaise with our Community Partners to create opportunities for them to connect with one another and the public. Within the AIA Carnival, they will curate exhibitions, concerts, showcases, panels, screenings, collaborative community art projects and more, to share the passion, talents and expertise that our Community offers. This is a full-time short-term position until March 2026.

Contract Duration: 1 November March 2026

Key Responsibilities:

-Design and execute activation concepts for our AIA Carnival Community Arena by engaging a variety of partners to participate.

-Expand database to assist community outreach

-Manage Sponsor activations

-Manage the Community Stage Programme Calendar and assist with partner bookings.

-Collaborate with internal and external stakeholders (including marketing department, content creation team, designers, partners, and senior management) to ensure marketing initiatives are executed on time, in budget, and on brand

-Manage and execute onsite event marketing initiatives aligned with the marketing strategy

-Manage and coordinate community groups on site.

-Liaise with the site team, stage management team and AVL team to ensure logistical and technical requirements are met for each community event.

-Take initiative and proactively solve problems as they arise.

-Report on activations and collaborate with Community Director

-Handle ad hoc duties and special projects assigned by managers

Requirements:

-Creativity in planning engaging experiences that help people connect.

-Excellent time management and organisational skills

-Strong communication skills in English and Chinese.

-Ability to work well in a team and take initiative.

-Flexible and adaptable in a fast-paced event environment.

-Professional, polite and energetic.

-Flexibility to work outside of office hours to support the event as needed.

-Existing connections or experience working with Community organisations is a bonus.

Job Type: Full-time

Pay: $20, $30,000.00 per month

Benefits:

• Dental insurance
• Medical Insurance

Work Location: In person

About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.

Role Overview: The AIA Carnival is seeking a Community Activation Manager to join our dynamic team and run our iconic Community Stage. Over 70 days, the community programme at the AIA Carnival will feature acts and activations by hundreds of community partners from a variety of pillars including Visual Arts, Performing Arts, Health & Wellness, Sports, Education and NGOs. With experience in community building, events or theatre, the ideal candidate will liaise with our Community Partners to create opportunities for them to connect with one another and the public. Within the AIA Carnival, they will curate exhibitions, concerts, showcases, panels, screenings, collaborative community art projects and more, to share the passion, talents and expertise that our Community offers. This is a full-time short-term position until March 2026.

Contract Duration: 1 November March 2026

Key Responsibilities:

• Design and execute activation concepts for our AIA Carnival Community Arena by engaging a variety of partners to participate.
• Expand database to assist community outreach
• Manage Sponsor activations
• Manage the Community Stage Programme Calendar and assist with partner bookings.
• Collaborate with internal and external stakeholders (including marketing department, content creation team, designers, partners, and senior management) to ensure marketing initiatives are executed on time, in budget, and on brand
• Manage and execute onsite event marketing initiatives aligned with the marketing strategy
• Manage and coordinate community groups on site.
• Liaise with the site team, stage management team and AVL team to ensure logistical and technical requirements are met for each community event.
• Take initiative and proactively solve problems as they arise.
• Report on activations and collaborate with Community Director
• Handle ad hoc duties and special projects assigned by managers

Requirements:

• Creativity in planning engaging experiences that help people connect.
• Excellent time management and organisational skills
• Strong communication skills in English and Chinese.
• Ability to work well in a team and take initiative.
• Flexible and adaptable in a fast-paced event environment.
• Professional, polite and energetic.
• Flexibility to work outside of office hours to support the event as needed.
• Existing connections or experience working with Community organisations is a bonus.

Please apply with a detailed resume. (Personal data relating to employment applications will be used for recruitment only)

Be part of the exciting AIA Carnival team and help create a memorable event for our community

The Community Membership Services role is responsible for fostering engagement, strengthening member retention, and building meaningful relationships within AWE's community. This role drives initiatives aimed at cultivating an active and collaborative member base, ensuring that individuals and SMEs feel supported and connected. By organizing impactful activities, addressing inquiries, and facilitating membership processes, the Community Manager plays a critical role in enhancing AWE's reputation and growth.

Responsibilities

Community Engagement & Retention

• Develop and implement strategies to enhance member engagement and retention, fostering a sense of belonging and active participation within the AWE community.
• Continuously assess and improve member satisfaction through feedback and data driven insights.

Activity Organization & Execution

• Assist in planning and executing community-focused activities, events, and initiatives designed to drive interaction, collaboration, and meaningful exchange among members.
• Ensure all activities align with AWE's mission and objectives, contributing to a vibrant and engaged community.

Membership Support & Inquiries

• Serve as the primary point of contact for inquiries related to AWE membership, providing timely and accurate information to prospective and current members.
• Address concerns and resolve issues to maintain a high level of member satisfaction.

Interviews & Candidate Assessments

• Arrange and conduct interviews with interested candidates, evaluating their needs and fit within the AWE community.
• Provide guidance and resources to help candidates understand the value of AWE membership and how it aligns with their goals.

Membership Enrollment

• Facilitate the enrollment process for individuals and SMEs, ensuring a seamless and professional experience.
• Promote the benefits of AWE membership, leveraging tailored communication to attract and retain diverse stakeholders.

Qualifications

• 3-5 years of experience in community management, membership programs, or stakeholder engagement.
• Strong interpersonal and communication skills.
• Passion for purpose-led business and sustainable development.
• CRM or membership management experience is a plus.
• Energetic, people-oriented, and highly organised.

Shangri-La International Hotel Management Ltd.
Headquartered in Hong Kong
, we have over 100 hotels and resorts under four brands nested in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe and Africa. Regarded as one of the world's finest hotel ownership and management companies, Shangri-La is dedicated to delight guests around the world with legendary service, finely tuned from over 45 years of hospitality from the heart. We have an affinity with Asian travelers and we offer them a gateway to the rest of the world, positioning us a leading brand in luxury hospitality.

As an enviable employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are looking for a resourceful and organised
Manager, Community and Marketing to
join our Corporate & Marketing Communications team at Shangri-La Group Headquarters in Hong Kong.

This role will focus on developing and supporting advocacy-driven initiatives through the engagement of Key Opinion Leaders (KOLs), Key Opinion Consumers (KOCs), and Key Opinion

Employees (KOEs), while contributing to broader marketing campaign support and content development.

What You'll Be Doing
Community Engagement & Advocacy Marketing

• Assist in the development and execution of a structured KOL/KOC/KOE strategy to build a network of brand advocates and content creators
• Support influencer identification, vetting, onboarding, and engagement in line with campaign objectives and brand positioning
• Coordinate the planning and delivery of advocacy-led campaigns, ensuring timely execution and alignment with brand tone and values
• Monitor campaign performance, engagement metrics, and content quality to support continuous improvement

Campaign Support & Event Coordination

• Provide support on the planning and execution of lifestyle-driven marketing campaigns and brand activations
• Assist with logistics and coordination for selected brand events, including liaising with agencies and suppliers, preparing materials, and supporting on-site delivery
• Ensure campaign assets and messaging are implemented consistently across relevant channels

Content Development & Digital Collaboration

• Contribute to the creation and curation of engaging lifestyle content for social media and digital platforms in collaboration with the in-house team
• Ensure all content produced by partners and advocates is in line with brand guidelines and communications objectives

Stakeholder Coordination

• Liaise with relevant internal teams to ensure smooth implementation of marketing and community initiatives
• Provide regular updates and reporting to the Senior Manager, supporting planning and decision-making
• Support administrative and operational needs related to campaign and partnership management

What We're Looking For

• Minimum of 6 years' experience in marketing communications, influencer engagement, or community management, preferably within the hospitality, travel, lifestyle, or related sectors
• Hands-on experience in managing KOL/KOC programmes or content-based influencer marketing initiatives
• Familiarity with social media platforms and digital content development, with a good eye for lifestyle storytelling
• Fluent in English and Mandarin; Cantonese is an advantage
• Organised, detail-oriented, and proactive, with the ability to manage multiple priorities effectively
• Bachelor's degree or above in Marketing, Communications, Public Relations, or a related discipline
• A collaborative team player with a positive attitude and strong communication skills
• Comfortable working in a fast-paced environment with a focus on execution and delivery
• This role is ideal for an individual passionate about brand storytelling and community engagement, and who is looking to further develop their career within a dynamic hospitality brand.

Candidates with less experience may be considered as Assistant Manager, Community and Marketing

What We Offer
At Shangri-La, we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including:

• Bonus incentive schemes
• Opportunities for career progression
• Comprehensive health and wellness programs
• A collaborative and supportive work environment that values work-life balance

What you'll get from working at TTF:

• Competitive compensation and benefits plus discretionary performance bonus
• Comprehensive Medical insurance coverage
• Five-days work, Bank holiday,
• Birthday Leave
• Convenient working locations
• International exposure in your career and building a global interpersonal network

Position Value

Based on the market brand perspective, help the Web 3 / Financial business to execute product marketing actions, to feed the product definition and optimization actions with the market brand perspective, to promote product market penetration and brand awareness, and to enhance the competitiveness of the Group and the business brand in the Asia-Pacific and global markets. Based on industry insights, user needs and competitor dynamics, the role will be required to accomplish specific product marketing actions to enhance brand influence.

Responsibilities:

1.Market research capabilities

• Familiar with Web 3 / Financial industry trends, user stratification (retail/institutional investors) and liquidity provider (LP) ecosystem, and able to extract market opportunities through quantitative and qualitative analysis;
• Understand the global Web 3 / Financial brokerage market dynamics (e.g. leverage rules, regulatory policies, technology trends) and develop market brand localization strategies based on data (e.g. market size CAGR);
• Adept at user profile analysis, optimize product positioning through behavioral data and feedback (e.g. high leverage preference, PC dynamic trading demand) Quarterly market insight reports, competitor benchmarking analysis, product differentiation strategy document;
• Based on the strategy development of the marketing manager, cooperate with the completion of product marketing landing action dismantling, focusing on product marketing landing work and daily productization demand docking.

2.Product framework ability

• With UI/UX product expression ability for official website of financial technology, able to lead the design of product display framework for official website (e.g. trading tools, educational resources, compliance information disclosure prioritization), and communicate with UI designers on details of product landing and requirements decomposition;
• Familiar with A/B testing methodology to optimize the conversion rate of landing page (e.g. CTA button setting, multi-language version adaptation, effect tracking, etc.);
• Good at financial copywriting, balancing marketing appeal with regulatory requirements (e.g. risk warning, leverage statement);
• Familiar with the interface process between marketing brand, production and research, and project parties, and able to organize clear requirement documents and workflow based on marketing brand requirements.

3.GTM Landing Capability

• Develop product lifecycle marketing plans (from launch to iteration), integrate resources such as trade shows, social media (LinkedIn/Twitter/localized platforms), Mediakit (white papers, case videos), etc;
• Familiar with financial industry content marketing strategies (e.g. market volatility interpretation, trading strategy columns) to enhance user stickiness and brand authority;
• Coordinate cross-functional (design, compliance, technology) projects to ensure campaign execution and budget control;
• Quickly respond to industry hotspots (e.g. cryptocurrency, financial, option, futures demand surge) and plan event marketing and content features.

Requirements:

• Bachelor's degree or above with a major marketing, business, or a related field;
• 3 years or above of product integrated marketing and community marketing experience, familiar with industry ecology and brand marketing, solid execution skills;
• Experience in the whole process of product GTM from 0 to 1, experience in official website optimization or GTM project or case study;
• Experience with AI/Big Data marketing tools (e.g. ChatGPT content generation, Dify workflow authoring, and programmatic advertising);
• Proficient in data analytics tools (Google Analytics) and familiar with traffic acquisition logic and social media operation framework;
• Experience in Web 3/CFD/Trading/LP/Internet agencies is a plus; ability to learn quickly and be flexible;
• Fluent in Chinese and English, with brand internationalization sense, able to deliver solutions in both Chinese and English, adapt to cross-departmental collaboration and communication, Fluent in Mandarin is a huge plus;
• Immediate available is preferred.

IANG  / QMAS / TTPS  / ASMTP Visa are welcome.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/similar posts within the TTF.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.