What Jobs are available for Concierge Services in Hong Kong?

Summary

We are inviting passionate, energetic and devoted talents to join our dynamic team.

What you will do:

• Provide an excellent and consistent level of service to guests in accordance to the hotel's brand standards in the lobby and Concierge counter
• Responsible for full spectrum of duties, including greeting guests, assisting with guests in any plans / arrangement and providing useful information
• Work alongside with all teams to ensure an exceptional guest journey from pre-arrival and during the stay, to departure and post-departure
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests' needs and providing prompt response to guests

Qualifications

What you should have:

• Preferably with 1 year of working experience in service industries
• Good communication language skills
• A great team player who is customer-oriented, attentive and hospitable

What we offer:

• Care: A supportive and caring environment where diversity and inclusion are embraced.
• Development: Immense learning opportunities to equip and grow yourself.
• Well-being: Prioritize well-being and bring positivity at work and in life.

Hotel Stage is an urban lifestyle boutique hotel in the historic hear of Kowloon, The 97 guestroom and suites showcase a well thought-out smart design aesthetic which marries a sense of place and space with practical design features. Kitchen Savvy at first floor featuring a retail showcase, a wine bar, and an exhibition area presenting community artistic and cultural initiatives.

With a relentless focus on guest experience, Hotel Stage ranks amongst the top in guest ratings.

We are currently looking for high energy and passionate staff to join the team.

Responsibilities:

Oversee and manage day-to-day operations, and serve as general in-charge of Hotel

Meet, greet, respond to and resolve inquiries, concerns as well as requests of guests in a timely, friendly and efficient manner

Submit regular reports required by Management according to pre-set time frame and on an ad-hoc basis whenever necessary in an accurate and timely manner

Handle Hotel's emergency and security procedures with maturity, grace and professionalism

Undertake patrol and enforce Hotel's security rules and regulations to ensure safety and security of hotel guests and staff at all times

Perform other ad hoc job duties as assigned

Requirements:

Diploma or above in Hospitality Management or related disciplines

Minimum 5 years' working experience in hotel industry of which at least 2 years in supervisory level

Mature and independent with good leadership, customer-oriented and inter-personal skills

Self-motivated, attentive with strong sense of observation and urgency

Good command of spoken Cantonese, English and Mandarin

Less experience will be considered as Assistant Guest Services Manager

The successful candidates will be well rewarded for the dedication and personal contribution. We provide comprehensive training and career growth opportunities.

For application, please send your full resume to Human Resources Manager by clicking Apply Now, or via email: (email redacted, apply via Company website) or Whatsapp

All information provided will be kept in strict confidence and only used for employment-related purpose.

Full-time

Sodexo , the world's leader in Food and Facilities Management Services, operates in 53 countries with over 412,000 employees, providing services in various industries. In order to support our continued growth and development, we are now looking for high calibre people to join our team in Hong Kong.

Job Duties:

Administration Duties:

Manage the Centre Assistants to ensure daily coverage of Facilities Services including meal breaks

Prepare and meet at agreed intervals with the Client to report on team progress, agreed KPIs to ensure optimal client satisfaction

Collect quotation for various project and works

Arrange ordering for all relevant equipment, consumables and facilities

Operational Duties:

Greet all incoming customers and visitors;

Answer incoming telephone calls and handle customer enquiries;

Manage meeting room booking system and schedule the booking requests of the Premises;

Arrange chauffeur service as needed;

Oversee the daily operation of the Premises;

Arrange regular checking of Premises' facilities;

Co-ordinate with cleaning contractor to maintain cleanliness and tidiness of the Premises;

Assist in coordination of event activity, including venue set up and reinstatement;

Report and follow the maintenance issues with Client's facilities management operation team;

Handle emergency incident and prepare incident reports;

Prepare monthly service reports including but not limited to daily incoming call and customer enquiries summary and incident report (if any} to Client for record purpose;

Replenish the stock of standard consumables items in the concierge counter.

Stock items shall include but not limited to stationery, toner and paper as required by Client;

Carry out ad hoc duties as assigned by Client.

Requirements:

At least 3 years working experience in Guest Services Officer or Receptionist

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Attention to detail and ability to maintain accuracy in a fast-paced environment.

Customer service-oriented mindset with a friendly and approachable demeanor.

Proficient in handling phone calls, inquiries, and providing information effectively.

Ability to work well in a team and collaborate with colleagues.

Prior experience in a similar role is preferred.

Place of work and Working time:

Tsim Sha Tsui (Monday to Saturday: /

Benefits:

Public Holiday

Medical Benefits

Family Care Leave

Birthday Leave

A fun and lively working environment where you will be valued and developed

We offer competitive remuneration to the right candidates. Please apply with detailed resume and salary expectation to Human Resources Department, Sodexo (Hong Kong) Limited by clicking Apply Now.

• Personal data collected is for recruitment purposes only.

Full-time

Our guests' memorable experiences have to start somewhere. So why not with you? As the
Guest Services Supervisor
at
Kimpton Tsim Sha Tsui Hong Kong
, you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

A little taste of your day-to-day
Every day is different, but you'll mostly be:

• Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
• Executing Kimpton's unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
• Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction
• Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls
• Mastering various communication channels to ensure guests' requests are promptly and professionally handled
• Providing supervision and on-the-job training to new colleagues
• Handling guest comments and complaints with tact in accordance to the hotel's policies and procedures
• Addressing potential problems by reviewing and monitoring operational issue and business flow

What We Need From You

• A minimum of 4 years of experience in a hotel front office or guest services
• A bachelor's degree in hotel management or equivalent
• Proactive, agile, creative, charming and joyful
• Strong supervisory, organising and problem solving skills
• Great team player with strong service mindset, excellent interpersonal and communication skills
• Always striving for service excellence, anticipatory, discreet and detail-oriented
• Experienced in using Opera, Microsoft Office Suite, Quore, JDS
• Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Post date:

Job No.: HC

Department: Front Office

Property: Hotel COZi ‧ Harbour View

Responsibilities:

• Provide professional customer services to the guests
• Responsible for check-in, check-out services for the guests

Requirements:

• Good command of both written and spoken English , Chinese and Mandarin
• Diploma holder or Certificate in Hospitality Management or related disciplines.
• Outgoing, customer-oriented with strong communication and interpersonal skill
• Knowledge of Cambridge and Opera would be an advantage

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to or WhatsApp to with your expected salary and quote the position applied and job reference in your application. For mail application, please send to Human Resources Department, Hotel COZi . Oasis, 443 Castle Peak Road, Kwai Chung, New Territories.

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

To find out more about us, please visit .

Post date:

Job No.: HC

Department: Front Office

Property: Hotel COZi ‧ Harbour View

Responsibilities:

• To manage the activities of a Front Office team
• To provide and ensure efficient and quality front line guest services at all time
• To maintain comments and complaints relating to service standards and take any necessary action

Requirements:

• Good command of both written and spoken English , Chinese and Mandarin
• 3 years experience in front office / guest services or related discipline including supervisory experience
• Diploma or above in Hospitality Management or related disciplines
• Knowledge of Hotel Property Management System (PMS) is preferred

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to or WhatsApp to with your expected salary and quote the position applied and job reference in your application. For mail application, please send to Human Resources Department, Hotel COZi . Oasis, 443 Castle Peak Road, Kwai Chung, New Territories.

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

To find out more about us, please visit .

Responsibilities

• Monitor in daily operations of front office and guest services
• Manage and supervise front desk staff and quality of services
• Handle guests' enquiries, emergency cases and complaints
• Coordinate and assist with hotel departments to ensure smooth operations

Requirements

• Diploma holder or above in hospitality management or related disciplines
• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
• Strong communication, interpersonal and leadership skills
• Candidate with less experience will be considered as Assistant Guest Services Manager

Working Location

Kwun Tong

Benefits:

• 5-day Work Week
• Birthday Leave & Red Packet
• Work Anniversary Leve
• Examination Leave
• Marriage Leave
• Full Pay Maternity & Paternity Leave
• Free Duty Meal
• Discretionary Bonus
• Group Medical Insurance
• Staff Discount on F&B and Hotel Rooms
• Training Subsidy
• Learning & Development Opportunities

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Responsibilities

The incumbent will be responsible for creating excellent guest experience via all guest areas at ticketing & enquiry counter, admission gate and cabana area. He/she has to handle guest comments and requests appropriately according to the standard operations procedure. He/she will also assist to executive inventory/stock take activities in order to ensure efficient stock remains on hand at all times. He/she has to maintain a professional self-image of the highest standards within the Park and complete any additional tasks required by the superiors.

Requirements

• Degree in hospitality or other related disciplines
• At least 1 year experience in hospitality industry and guest-oriented jobs
• Responsible, pleasant, customer-oriented
• High adaptable to change and fast pace operations
• Excellent command of both spoken and written English and Chinese, including Putonghua
• Computer literacy in MS Office
• Willing to work outdoors and on shifts, including weekends and public holidays

The incumbent will be responsible for creating excellent guest experience via all guest areas at ticketing & enquiry counter, admission gate and cabana area. He/she has to handle guest comments and requests appropriately according to the standard operations procedure. He/she will also assist to executive inventory/stock take activities in order to ensure efficient stock remains on hand at all times.

He/she has to maintain a professional self-image of the highest standards within the Park and complete any additional tasks required by the superiors.