12 Consumer Insights jobs in Hong Kong

1 day ago Be among the first 25 applicants

Job Description

At Nielsen IQ, our obsession in helping our clients to grow through comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us.

Job Description

At Nielsen IQ, our obsession in helping our clients to grow through comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us.

Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.

Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across Nielsen’s IQ business units while building and maintaining strong client relationships.

Responsibilities

• Responsible for development of current client base and supporting the sales team in delivering sales target
• Work together with Business Development colleagues and independently identifying and addressing client’s business issue or project brief, proposing the right & relevant solution (i.e. type of consumer study, data collection approach, timeline and investment). This includes developing & presenting the proposed solution to clients
• Take lead on client engagement and maintain a relationship with the client with the aim to become a trusted advisor, thus gaining more business opportunities
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key objectives
• Demonstrate willingness and ability to think about client’s business and take concrete steps towards building knowledge about a key industry vertical OR Solution
• Manage a small team of researchers to coach and mentor both direct and indirect reports, developing & strengthening their competency skills
• Execute and deliver the project (end-to-end, from questionnaire development to reporting/analysis & verbal presentation) at the most efficient way without impact on the quality of your delivery
  
  

• Bachelor’s Degree or equivalent, Master’s Degree desirable with 4+ years’ experience in a consumer research environment
• Well versed with Quantitative research, analytical, interpersonal and problem solving skills
• Excellent client management and relationship building skills and ability to converse with mid-level stakeholders in client organization
• Proficient in Microsoft Excel & PowerPoint and/ or Google Spreadsheet & Slides
• Ability to draw insights and good story telling skills
• Good experience in market research project management, including liaison with internal operation teams
• Proficient in both spoken and written English, as well as Cantonese and Mandarin, to effectively manage local clients
  
  

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Analyst
• Industries Market Research

Referrals increase your chances of interviewing at NielsenIQ by 2x

Get notified about new Consumer Insights Manager jobs in Kowloon, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Kowloon, Hong Kong SAR HK$30,000.00-HK$34,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

1 day ago Be among the first 25 applicants

Job Description
At Nielsen IQ, our obsession in helping our clients to grow through comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us.

Job Description
At Nielsen IQ, our obsession in helping our clients to grow through comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us.
Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.
Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across Nielsen’s IQ business units while building and maintaining strong client relationships.
Responsibilities

• Responsible for development of current client base and supporting the sales team in delivering sales target
• Work together with Business Development colleagues and independently identifying and addressing client’s business issue or project brief, proposing the right & relevant solution (i.e. type of consumer study, data collection approach, timeline and investment). This includes developing & presenting the proposed solution to clients
• Take lead on client engagement and maintain a relationship with the client with the aim to become a trusted advisor, thus gaining more business opportunities
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key objectives
• Demonstrate willingness and ability to think about client’s business and take concrete steps towards building knowledge about a key industry vertical OR Solution
• Manage a small team of researchers to coach and mentor both direct and indirect reports, developing & strengthening their competency skills
• Execute and deliver the project (end-to-end, from questionnaire development to reporting/analysis & verbal presentation) at the most efficient way without impact on the quality of your delivery
  

• Bachelor’s Degree or equivalent, Master’s Degree desirable with 4+ years’ experience in a consumer research environment
• Well versed with Quantitative research, analytical, interpersonal and problem solving skills
• Excellent client management and relationship building skills and ability to converse with mid-level stakeholders in client organization
• Proficient in Microsoft Excel & PowerPoint and/ or Google Spreadsheet & Slides
• Ability to draw insights and good story telling skills
• Good experience in market research project management, including liaison with internal operation teams
• Proficient in both spoken and written English, as well as Cantonese and Mandarin, to effectively manage local clients
  

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Analyst
• Industries Market Research

Referrals increase your chances of interviewing at NielsenIQ by 2x

Get notified about new Consumer Insights Manager jobs in Kowloon, Hong Kong SAR .

Kowloon City District, Hong Kong SAR 6 days ago

Kowloon, Hong Kong SAR HK$30,000.00-HK$34,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Manager, Customer Analytics and Insights role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Customer Analytics and Insights role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

Customer Strategy and Analytics:

• Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to guide decision-making.
• Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention.
• Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives.
• Perform ad hoc data analyses and support related projects as required.

Power BI Dashboard Development and Monitoring:

• Define relevant KPIs and key metrics for Customer Dashboard and CRM Dashboard to measure business performance and progress.
• Design, develop, maintain and enhance dashboards to track key customer metrics and CRM campaign performance, enabling informed decision-making and strategic planning.

CRM Campaign Targeting:

• Collaborate with business stakeholders to refine customer segmentation and targeting criteria for CRM campaigns.
• Identify opportunities to expand the CRM reach and improve campaign targeting strategies.
• Support in data extraction and preparation for CRM campaign targeting efforts.

Fostering a Data-Driven Environment and AI Adoption:

• Provide data support to promote a data-driven culture within Marketing department for the purpose of deriving business insights.
• Stay updated, explore and recommend AI and emerging technologies for CRM and data analytics.

Qualifications:

• Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• 5 years of relevant work experience, preferably in financial services or consulting firms focusing on CRM, data and analytics
• Proven experience with data visualization tools (e.g. Power BI, Tableau, etc.) and data mining tools (e.g. SQL, Python, etc.)
• Strong analytical and problem-solving skills, with the ability to communicate insights effectively to business stakeholders
• Attention to detail, self-motivated, proactive, and with a positive attitude
• Experience with Databricks and Salesforce Marketing Cloud is a plus
• Good command of English, Cantonese and preferably Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Yuen Long District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Manager, Customer Analytics and Insights role at AXA Hong Kong and Macau

2 days ago Be among the first 25 applicants

Join to apply for the Assistant Manager, Customer Analytics and Insights role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from AXA Hong Kong and Macau

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits ( , Culture ( & Career Development (

Responsibilities:

Customer Strategy and Analytics:

• Support the development and implementation of customer strategies aligned with business goals, translating business questions into quantitative analyses to guide decision-making.
• Conduct in-depth customer analysis to understand customer profiles, behaviors and trends, generating actionable insights to identify opportunities for customer growth and retention.
• Evaluate customer campaign performance by analysing key metrics and customer responses, providing business insights to improve campaign effectiveness and support test-and-learn initiatives.
• Perform ad hoc data analyses and support related projects as required.

Power BI Dashboard Development and Monitoring:

• Define relevant KPIs and key metrics for Customer Dashboard and CRM Dashboard to measure business performance and progress.
• Design, develop, maintain and enhance dashboards to track key customer metrics and CRM campaign performance, enabling informed decision-making and strategic planning.

CRM Campaign Targeting:

• Collaborate with business stakeholders to refine customer segmentation and targeting criteria for CRM campaigns.
• Identify opportunities to expand the CRM reach and improve campaign targeting strategies.
• Support in data extraction and preparation for CRM campaign targeting efforts.

Fostering a Data-Driven Environment and AI Adoption:

• Provide data support to promote a data-driven culture within Marketing department for the purpose of deriving business insights.
• Stay updated, explore and recommend AI and emerging technologies for CRM and data analytics.

Qualifications:

• Degree in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• 5 years of relevant work experience, preferably in financial services or consulting firms focusing on CRM, data and analytics
• Proven experience with data visualization tools (e.g. Power BI, Tableau, etc.) and data mining tools (e.g. SQL, Python, etc.)
• Strong analytical and problem-solving skills, with the ability to communicate insights effectively to business stakeholders
• Attention to detail, self-motivated, proactive, and with a positive attitude
• Experience with Databricks and Salesforce Marketing Cloud is a plus
• Good command of English, Cantonese and preferably Mandarin

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Marketing
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Wan Chai District, Hong Kong SAR 4 months ago

Yuen Long District, Hong Kong SAR 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

1 week ago Be among the first 25 applicants

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

业务核心数据分析

• 主导核心业务线分析，建立并持续优化分析框架与指标体系
• 通过归因分析、AB测试等方法，量化评估运营策略与资源投入ROI
• 输出可落地的增长建议并推动实施
  
  
  

• 独立对接产品线，基于数据分析推动产品迭代
• 与跨部门协作开发数据工具/看板，提升决策效率
  
  
  

• 运用Python/SQL实现分析自动化，结合AI工具提升分析深度
• 将统计理论转化为业务可理解的决策依据
  
  
  

• Own end-to-end analytics for core business verticals, developing and iteratively improving analytical frameworks with measurable KPIs
• Quantify strategy effectiveness and ROI through attribution modeling, A/B testing, and statistical analysis
• Deliver executable growth recommendations with implementation plans
  
  
  

• Partner with product teams to enable data-driven iterations
• Build dashboards and analytical tools via cross-functional collaboration
  
  
  

• Automate analyses using Python/SQL while enhancing methods with AI tools
• Transform statistical insights into actionable business guidance
  
  
  

• 统招本科及以上学历，理工/商科背景，3+年商业分析经验
• 具备完整AB测试落地案例
• 拥有体系化的大型增长活动分析经验
  
  
  

• 精通：SQL+Excel+统计分析
• 优先：Python(自动化处理)+BI工具(DataWind/Tableau/PowerBI)
  
  
  

• 能独立完成"问题定位-分析-推动解决"闭环
• 持续学习AI等新技术并转化应用
  
  
  

• Bachelor's+ in quantitative/business field
• 3+ years in business analytics
• Proven A/B testing experience (case study required)
• Structured large-scale campaign analysis experience (full-cycle framework required)
• Fluent in Chinese and English is a must to interact with different stakeholders
  
  
  

• Required: Advanced SQL, Excel, statistical analysis
• Preferred: Python (Pandas), BI tools (Tableau/Power BI/DataWind)
  
  
  

• End-to-end ownership of analytical projects
• Continuous adoption of emerging tech (AI/ML)
  
  
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Marketing, and Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Strategy Manager jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$50,000.00-HK$55,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

1 week ago Be among the first 25 applicants

Join to apply for the Growth Strategy Manager (Data Analysis) role at OKX

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
What You’ll Be Doing
业务核心数据分析

• 主导核心业务线分析，建立并持续优化分析框架与指标体系
• 通过归因分析、AB测试等方法，量化评估运营策略与资源投入ROI
• 输出可落地的增长建议并推动实施
  

• 独立对接产品线，基于数据分析推动产品迭代
• 与跨部门协作开发数据工具/看板，提升决策效率
  

• 运用Python/SQL实现分析自动化，结合AI工具提升分析深度
• 将统计理论转化为业务可理解的决策依据
  

• Own end-to-end analytics for core business verticals, developing and iteratively improving analytical frameworks with measurable KPIs
• Quantify strategy effectiveness and ROI through attribution modeling, A/B testing, and statistical analysis
• Deliver executable growth recommendations with implementation plans
  

• Partner with product teams to enable data-driven iterations
• Build dashboards and analytical tools via cross-functional collaboration
  

• Automate analyses using Python/SQL while enhancing methods with AI tools
• Transform statistical insights into actionable business guidance
  

• 统招本科及以上学历，理工/商科背景，3+年商业分析经验
• 具备完整AB测试落地案例
• 拥有体系化的大型增长活动分析经验
  

• 精通：SQL+Excel+统计分析
• 优先：Python(自动化处理)+BI工具(DataWind/Tableau/PowerBI)
  

• 能独立完成"问题定位-分析-推动解决"闭环
• 持续学习AI等新技术并转化应用
  

• Bachelor's+ in quantitative/business field
• 3+ years in business analytics
• Proven A/B testing experience (case study required)
• Structured large-scale campaign analysis experience (full-cycle framework required)
• Fluent in Chinese and English is a must to interact with different stakeholders
  

• Required: Advanced SQL, Excel, statistical analysis
• Preferred: Python (Pandas), BI tools (Tableau/Power BI/DataWind)
  

• End-to-end ownership of analytical projects
• Continuous adoption of emerging tech (AI/ML)
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development, Marketing, and Product Management
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at OKX by 2x

Get notified about new Strategy Manager jobs in Hong Kong, Hong Kong SAR .

Kwun Tong District, Hong Kong SAR 2 days ago

Hong Kong, Hong Kong SAR HK$50,000.00-HK$55,000.00 2 weeks ago

Wan Chai District, Hong Kong SAR 2 months ago

Kwun Tong District, Hong Kong SAR 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

1 day ago Be among the first 25 applicants

Join to apply for the Analyst, CRM Data Analysis and Automation role at AXA Hong Kong and Macau

Get AI-powered advice on this job and more exclusive features.

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  
• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Extract and prepare data for campaign targeting using Python scripts
• Collaborate with internal stakeholders to understand business requirements, define and refine customer segmentation, targeting criteria and journey workflow for customer communications
• Ensure accurate and timely delivery of data, with governance well in place
  

• Automate data extraction and transformation processes for event triggers to enable automatic communications blasting through Salesforce Marketing Cloud
• Ensure automation performs precise and timely data extraction and transfer to Salesforce Marketing Cloud
• Support to resolve data automation incident and improve automation efficiency as needed
• Explore new techniques and best practices from the market to enhance existing customer segmentation and automation journey
  

• Support the development and enhancement of Power BI dashboard for target audience analysis and campaign performance tracking
• Assist in customer and campaign analysis to uncover insights, summarise key takeaways and support test & learn initiatives for continuous improvement
  

• University graduate in Data Analytics, Computer Science, Mathematics, Statistics or related subjects
• Prior working experience in CRM, data and analytics and automation in financial services or consulting firms
• Hands on experience as CRM / Data Analyst with strong skills in Databrick (using Pythons script). Experience with Power BI and SQL is also preferred.
• 2-5 years of relevant working experience
• Attention to details and strong problem-solving skills with a growth mindset to ensure data quality and enable continuous improvement
• Self-motivated and proactive, with a positive attitude
• Advantage with knowledge in Salesforce Marketing Cloud or related digital Marketing Automations platforms
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Insurance

Referrals increase your chances of interviewing at AXA Hong Kong and Macau by 2x

Get notified about new Customer Relationship Management Analyst jobs in Hong Kong, Hong Kong SAR .

Wan Chai District, Hong Kong SAR 1 week ago

Central & Western District, Hong Kong SAR 1 day ago

New Territories, Hong Kong SAR 1 week ago

Hong Kong, Hong Kong SAR HK$45,000.00-HK$46,000.00 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Data Engineer - Anti Financial Crime (Business Analysis Manager) role at OKX

Join to apply for the Data Engineer - Anti Financial Crime (Business Analysis Manager) role at OKX

Get AI-powered advice on this job and more exclusive features.

OKX will be prioritising applicants who have a current right to work in Hong Kong, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

• Explore the data landscape: profile on-chain, off-chain, fiat and KYC datasets to understand structures, gaps and lineage. Document findings for downstream engineering teams.
• Prototype features for ML & rules: translate typologies and investigator hypotheses into measurable candidate variables (e.g., velocity, counterparty risk scores, graph metrics) using SQL/Python and big data.
• Validate data quality & drift: run one-off QC checks, anomaly detection and basic stratified sampling to confirm a feature’s stability before production hand-off.
• Collaborate with modelers & investigators: iterate quickly on feature definitions, and refine logic based on model performance and investigative feedback.
• Maintain a living feature catalogue: version each prototype, capture business meaning, lineage and sample metrics so production data engineers can industrialize it.
• Support regulatory look-backs & ad-hoc research: replay historical data, craft quick queries and surface insights that help Compliance and Compliance Product teams respond to audits or enforcement actions.
• Stay current: monitor emerging AML data-science techniques (graph ML, LLM embeddings, anomaly detection) and assess their applicability to crypto and fiat monitoring.
  
  
  

• 4+ years in data engineering / analytics with hands-on feature-engineering and exploratory data analysis; AML or broader compliance experience is a plus.
• Expertise in SQL and Python (Pandas, PySpark, or similar) within notebook workflows, plus hands-on experience with big data stacks such as Spark/Hadoop, Databricks and Alibaba DataWorks
• Solid grounding in machine-learning fundamentals (supervised, unsupervised, evaluation metrics) and how features impact model performance.
• Experience translating AML / regulatory concepts into quantitative features—e.g., structuring, layering, sanctions exposure.
• Strong exploratory mindset: you’re comfortable with messy, ambiguous data and love turning it into structured insight.
• Effective communicator who can collaborate with downstream data engineers and data scientists and explain feature logic to investigators and auditors.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Self-directed, curious, and hungry to experiment with new data sources — blockchain analytics, vendor feeds, public datasets.
• Bonus: Working knowledge of the crypto ecosystem, VASP regulations, and typical AML data flows (KYT, KYC, TM, case management).
  
  
  

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Product Management
• Industries IT Services and IT Consulting

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