86 Contract Excellence jobs in Hong Kong

Join to apply for the Channel Excellence Manager role at Sanofi

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Join to apply for the Channel Excellence Manager role at Sanofi

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About The Job

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Job title: Channel Excellence Manager

About The Job

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Job Purpose

• The Channel Excellence Manager is responsible for Developing and implementing business strategies to achieve organizational goals and meet company KPIs.
• Develop and implement tailored account strategies to meet specific customer needs.
• Identify and pursue opportunities to expand business within existing accounts and acquire new clients, aligning efforts with company objectives to maximize potential.
• Conduct in-depth analyses and collaborate closely with the Macao team and cross-functional stakeholders to prioritize initiatives that unlock potential and maximize business opportunities in Macao
• Leverage data-driven insights to evaluate business performance across Sanofi/ total company, focusing on maximizing potential, recommending continuous improvements, and strengthening partnerships with key accounts.
  
  

Main Responsibilities

• Develop and implement channel sales strategies to achieve sales targets and company KPIs including to maintain sustainable growth of Carry-Over products in all channels
• Conduct in-depth analyses and collaborate closely with the Macao team and cross-functional stakeholders to prioritize initiatives that unlock potential and maximize business opportunities in Macao
• Create and maintain a product roadmap that outlines feature priorities and timelines
• Identify and pursue opportunities to expand business within existing accounts and acquire new clients, aligning efforts with company objectives to maximize potential
• Conduct thorough research to identify emerging market trends and opportunities
• Overseeing daily operations to ensure efficiency and effectiveness in processes while identifying opportunities for improvement
• Provide oversight and support to the sales team in forecasting to ensure alignment with company KPIs
• Identify and pursue new business opportunities, converting leads into clients
• Prepare and present compelling proposals and pitches to potential clients
• Leverage data-driven insights to assess overall business performance, with a focus on maximizing potential and recommending continuous improvements. This approach should not only enhance partnerships with key accounts but also engage the entire company, extending beyond the customer development team.
• Manage relationships with existing partners to maximize business opportunities.
• Monitor and analyse channel performance and provide insights and to formulate the right strategies.
• Formulate and evaluate the effectiveness of sales programs and price term, drive simplification in sales ordering process and define the right pricing strategy.
• Track and report on key performance indicators (KPIs) for channel sales.
• Manage channel budgets and allocate resources effectively.
• Collaborate with internal cross-functional team teams to drive flawless channel execution; resolve conflicts and issues that arise with channel partners.
• Develop and maintain a channel sales portal or platform.
• Share marketing intelligence, industry trends and best practices.
• Negotiate and finalize contracts with clients, ensuring favorable terms for the company
• Analyse customer data to identify trends and opportunities for improvement.
  
  

About You

• University graduate, preferably degree holder in science
• Possess at least 6 years of solid experience in sales management; 2 years of which should be at a supervisory level.
• Proactive in managing relationship with trade partners, pharmacists and HCP.
• Good communication, people management and negotiation skills
• Ability to develop long-term strategies for growth and market expansion
• Analytical thinking with strong planning and organizing capability.
• Be motivated to take on rigorous challenges with high level of energy, commitment, and drive.
• Strong understanding of sales processes, techniques, and best practices.
• Experienced and skilled at interpreting data, digging out relevant insights and transformed to business plan to drive growth.
• Excellent verbal and written communication for engaging clients and stakeholders
• Ability to manage multiple projects and initiatives simultaneously
• Independent, responsible, strong problem solving, decision-making and coaching skills.
• Demonstrate superior organizational and multi-tasking skills.
• Flexibility to adjust strategies based on changing market conditions
• Understanding of financial metrics and budgeting for informed decision-making.
• Hands on PC knowledge
• Good command of spoken & written English & Chinese (Cantonese)
  
  

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  
  

Our Values

Aim Higher: Focus on what matters, set high standards and move with urgency to deliver at speed. Learn from setbacks to achieve tomorrow’s breakthroughs.

Act for Patients: Improving patients’ lives drives everything we do, every day. We aim for simplicity and partner with others to go faster and further for patients. We eliminate barriers to access.

Be Bold: Take thoughtful risks, seize opportunities and think beyond what’s possible to accelerate our science and drive compelling growth.

Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.

nullPursue Progress . Discover Extraordinary .

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Sanofi by 2x

Get notified about new Channel Sales Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Channel Sales Manager / Account Manager - US Markets (Frequent Travel to US is Required) Director of Sales And Business Development Regional Sales Director - Medium Enterprise (Net New)

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**Job title: Channel Excellence Manager**
**_About the Job_**
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
**Job Purpose**
+ The Channel Excellence Manager is responsible for Developing and implementing business strategies to achieve organizational goals and meet company KPIs.
+ Develop and implement tailored account strategies to meet specific customer needs.
+ Identify and pursue opportunities to expand business within existing accounts and acquire new clients, aligning efforts with company objectives to maximize potential.
+ Conduct in-depth analyses and collaborate closely with the Macao team and cross-functional stakeholders to prioritize initiatives that unlock potential and maximize business opportunities in Macao
+ Leverage data-driven insights to evaluate business performance across Sanofi/ total company, focusing on maximizing potential, recommending continuous improvements, and strengthening partnerships with key accounts.
**Main responsibilities:**
+ Develop and implement channel sales strategies to achieve sales targets and company KPIs including to maintain sustainable growth of Carry-Over products in all channels
+ Conduct in-depth analyses and collaborate closely with the Macao team and cross-functional stakeholders to prioritize initiatives that unlock potential and maximize business opportunities in Macao
+ Create and maintain a product roadmap that outlines feature priorities and timelines
+ Identify and pursue opportunities to expand business within existing accounts and acquire new clients, aligning efforts with company objectives to maximize potential
+ Conduct thorough research to identify emerging market trends and opportunities
+ Overseeing daily operations to ensure efficiency and effectiveness in processes while identifying opportunities for improvement
+ Provide oversight and support to the sales team in forecasting to ensure alignment with company KPIs
+ Identify and pursue new business opportunities, converting leads into clients
+ Prepare and present compelling proposals and pitches to potential clients
+ Leverage data-driven insights to assess overall business performance, with a focus on maximizing potential and recommending continuous improvements. This approach should not only enhance partnerships with key accounts but also engage the entire company, extending beyond the customer development team.
+ Manage relationships with existing partners to maximize business opportunities.
+ Monitor and analyse channel performance and provide insights and to formulate the right strategies.
+ Formulate and evaluate the effectiveness of sales programs and price term, drive simplification in sales ordering process and define the right pricing strategy.
+ Track and report on key performance indicators (KPIs) for channel sales.
+ Manage channel budgets and allocate resources effectively.
+ Collaborate with internal cross-functional team teams to drive flawless channel execution; resolve conflicts and issues that arise with channel partners.
+ Develop and maintain a channel sales portal or platform.
+ Share marketing intelligence, industry trends and best practices.
+ Negotiate and finalize contracts with clients, ensuring favorable terms for the company
+ Analyse customer data to identify trends and opportunities for improvement.
**_About You_**
+ University graduate, preferably degree holder in science
+ Possess at least 6 years of solid experience in sales management; 2 years of which should be at a supervisory level.
+ Proactive in managing relationship with trade partners, pharmacists and HCP.
+ Good communication, people management and negotiation skills
+ Ability to develop long-term strategies for growth and market expansion
+ Analytical thinking with strong planning and organizing capability.
+ Be motivated to take on rigorous challenges with high level of energy, commitment, and drive.
+ Strong understanding of sales processes, techniques, and best practices.
+ Experienced and skilled at interpreting data, digging out relevant insights and transformed to business plan to drive growth.
+ Excellent verbal and written communication for engaging clients and stakeholders
+ Ability to manage multiple projects and initiatives simultaneously
+ Independent, responsible, strong problem solving, decision-making and coaching skills.
+ Demonstrate superior organizational and multi-tasking skills.
+ Flexibility to adjust strategies based on changing market conditions
+ Understanding of financial metrics and budgeting for informed decision-making.
+ Hands on PC knowledge
+ Good command of spoken & written English & Chinese ( **Cantonese** )
**_Why choose us?_**
+ Bring the miracles of science to life alongside a supportive, future-focused team.
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
**Our Values**
**Aim Higher:** Focus on what matters, set high standards and move with urgency to deliver at speed. Learn from setbacks to achieve tomorrow's breakthroughs.
**Act for Patients:** Improving patients' lives drives everything we do, every day. We aim for simplicity and partner with others to go faster and further for patients. We eliminate barriers to access.
**Be Bold:** Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.
**Lead Together:** Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

Join to apply for the Marketing Excellence Manager role at AstraZeneca

Join to apply for the Marketing Excellence Manager role at AstraZeneca

Do you have expertise in, and passion for data management? Would you like to apply your expertise to impact the lives of patients in a company that follows the science and turns ideas into life changing medicines? Then AstraZeneca might be the one for you!
About Astrazeneca
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We are on a journey to bring life-saving medicines to patients. Our role in contributing to decreasing mortality rates globally is clear – shaping the future by spotting a scientifically-led commercial opportunity and acting now to operationalise and scale it.
BUSINESS AREA – Hong Kong
Welcome to Hong Kong, one of over 400 sites here at AstraZeneca, providing a collaborative environment where everyone feels comfortable and able to be themselves is at the core of AstraZeneca’s priorities, it’s important to us that you bring your full self to work every day. To help you maintain your best self, here’s a sneak peek into some of the things this site provides for you

• Flexible Medical Benefit for you to better take care of well-being of yourself and your family
• Bright and vibrant work environment
• Top up employer MPF contribution
  

We’re bringing transformative drugs to those that need them the most by combining continuous new launches with unique solutions across the whole patient journey. It’s how we are able to truly make a difference to the quality of lives and answer huge unmet patient needs.
In our ever-evolving and complex markets, it takes entrepreneurial thinking to stay at the forefront. Fusing our diverse minds with local ownership we’re powered with everything we need to shape a new future for AstraZeneca, our markets and our patients.
United by our local sense of belonging, there’s never been a better time to a join a progressing team. Countless opportunities to learn from the best global talent, this is a place for those who want to be challenged and empowered to do the things they never thought possible.
What You’ll Do
AstraZeneca Hong Kong is looking for a motivated and experienced Marketing Excellence Manager to join Commercial Excellence team. The Marketing Excellence Manager plays a pivotal role in enhancing marketing strategy, execution, and performance across the organization. This role partners with brand teams and cross-functional stakeholders to drive business planning excellence, build marketing capabilities, lead performance analytics, embed launch best practices and conducts market research to gather insights on HCP response. The role ensures that marketers are equipped to deliver customer-centric, insight-driven, and high-impact brand strategies.
Your Job Responsibilities Will Be, But Not Limited To
Business Planning & Strategic Frameworks

• Lead the annual Brand Strategy Plan (BSP) and Brand Action Plan (BAP) processes across therapeutic areas
• Support brand teams in applying structured frameworks for market analysis, strategic choices, positioning, and tactical planning
• Facilitate planning workshops and ensure alignment with global/regional brand strategies
• Drive cross-functional integration of medical, access, and commercial inputs into planning cycles
  

Marketing Effectiveness & HCP insight generation

• Define and monitor KPIs and success metrics for brand performance and campaign effectiveness
• Collaborate with external agencies to conduct qualitative market research to assess HCP perception, message recall and promotional activities for strategic brands
• Provide actionable insights and recommendations to enhance brand impact and resource allocation
• Support regular business reviews and marketing performance deep dives
  

Marketing Capability Building

• Identify capability gaps across marketing teams and co-create development plans
• Design and deliver training programs on brand planning, insight generation, omnichannel execution, and strategic thinking
• Deploy toolkits, templates, and learning journeys aligned with global marketing excellence standards
• Champion a learning culture through participating in workshop, peer learning, and capability assessments
  

Launch Excellence

• Lead the implementation of launch readiness frameworks and milestones for new products and indications
• Ensure robust customer insight, market shaping, and stakeholder engagement plans are in place
• Track launch performance and facilitate post-launch reviews to embed continuous improvement
• Act as the center of excellence for launch best practices and knowledge sharing across teams
  

Essential For The Role

• Bachelor’s degree in Life Sciences, Business, Marketing or related field; MBA or advanced degree preferred
• 5-10 years in pharmaceutical marketing, commercial excellence, or brand management
• Proven experience with brand planning, marketing strategy development, and cross-functional coordination
• Strong background in insight generation, analytics, and campaign performance measurement
• Experience in capability building, training delivery, or L&D is an advantage
• Excellent facilitation, communication, and stakeholder management skills
  

Desirable for the role

• Strategic and analytical thinking
• Strong project and stakeholder management
• Influencing and facilitation skills
• High learning agility and collaboration mindset
• Passion for excellence and continuous improvement
  

Why AstraZeneca?
At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.
So, what’s next?

• Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.
• Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available and we hope it’s yours.
  

Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram
Date Posted
09-May-2025
Closing Date
30-Jul-2025
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at AstraZeneca by 2x

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Islands District, Hong Kong SAR 9 months ago

Senior Brand Manager / Brand Manager, Brand Marketing Assistant Vice President, Brand Marketing Manager / Assistant Manager, Digital Marketing and Analysis

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Join to apply for the Channel Excellence Manager role at Sanofi

1 day ago Be among the first 25 applicants

Join to apply for the Channel Excellence Manager role at Sanofi

Get AI-powered advice on this job and more exclusive features.

About The Job
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Job title: Channel Excellence Manager
About The Job
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Job Purpose

• The Channel Excellence Manager is responsible for Developing and implementing business strategies to achieve organizational goals and meet company KPIs.
• Develop and implement tailored account strategies to meet specific customer needs.
• Identify and pursue opportunities to expand business within existing accounts and acquire new clients, aligning efforts with company objectives to maximize potential.
• Conduct in-depth analyses and collaborate closely with the Macao team and cross-functional stakeholders to prioritize initiatives that unlock potential and maximize business opportunities in Macao
• Leverage data-driven insights to evaluate business performance across Sanofi/ total company, focusing on maximizing potential, recommending continuous improvements, and strengthening partnerships with key accounts.
  

Main Responsibilities

• Develop and implement channel sales strategies to achieve sales targets and company KPIs including to maintain sustainable growth of Carry-Over products in all channels
• Conduct in-depth analyses and collaborate closely with the Macao team and cross-functional stakeholders to prioritize initiatives that unlock potential and maximize business opportunities in Macao
• Create and maintain a product roadmap that outlines feature priorities and timelines
• Identify and pursue opportunities to expand business within existing accounts and acquire new clients, aligning efforts with company objectives to maximize potential
• Conduct thorough research to identify emerging market trends and opportunities
• Overseeing daily operations to ensure efficiency and effectiveness in processes while identifying opportunities for improvement
• Provide oversight and support to the sales team in forecasting to ensure alignment with company KPIs
• Identify and pursue new business opportunities, converting leads into clients
• Prepare and present compelling proposals and pitches to potential clients
• Leverage data-driven insights to assess overall business performance, with a focus on maximizing potential and recommending continuous improvements. This approach should not only enhance partnerships with key accounts but also engage the entire company, extending beyond the customer development team.
• Manage relationships with existing partners to maximize business opportunities.
• Monitor and analyse channel performance and provide insights and to formulate the right strategies.
• Formulate and evaluate the effectiveness of sales programs and price term, drive simplification in sales ordering process and define the right pricing strategy.
• Track and report on key performance indicators (KPIs) for channel sales.
• Manage channel budgets and allocate resources effectively.
• Collaborate with internal cross-functional team teams to drive flawless channel execution; resolve conflicts and issues that arise with channel partners.
• Develop and maintain a channel sales portal or platform.
• Share marketing intelligence, industry trends and best practices.
• Negotiate and finalize contracts with clients, ensuring favorable terms for the company
• Analyse customer data to identify trends and opportunities for improvement.
  

About You

• University graduate, preferably degree holder in science
• Possess at least 6 years of solid experience in sales management; 2 years of which should be at a supervisory level.
• Proactive in managing relationship with trade partners, pharmacists and HCP.
• Good communication, people management and negotiation skills
• Ability to develop long-term strategies for growth and market expansion
• Analytical thinking with strong planning and organizing capability.
• Be motivated to take on rigorous challenges with high level of energy, commitment, and drive.
• Strong understanding of sales processes, techniques, and best practices.
• Experienced and skilled at interpreting data, digging out relevant insights and transformed to business plan to drive growth.
• Excellent verbal and written communication for engaging clients and stakeholders
• Ability to manage multiple projects and initiatives simultaneously
• Independent, responsible, strong problem solving, decision-making and coaching skills.
• Demonstrate superior organizational and multi-tasking skills.
• Flexibility to adjust strategies based on changing market conditions
• Understanding of financial metrics and budgeting for informed decision-making.
• Hands on PC knowledge
• Good command of spoken & written English & Chinese (Cantonese)
  

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  

Our Values
Aim Higher: Focus on what matters, set high standards and move with urgency to deliver at speed. Learn from setbacks to achieve tomorrow’s breakthroughs.
Act for Patients: Improving patients’ lives drives everything we do, every day. We aim for simplicity and partner with others to go faster and further for patients. We eliminate barriers to access.
Be Bold: Take thoughtful risks, seize opportunities and think beyond what’s possible to accelerate our science and drive compelling growth.
Lead Together: Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.
nullPursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law. Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Sanofi by 2x

Get notified about new Channel Sales Manager jobs in Wong Chuk Hang, Hong Kong SAR .

Channel Sales Manager / Account Manager - US Markets (Frequent Travel to US is Required) Director of Sales And Business Development Regional Sales Director - Medium Enterprise (Net New)

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Join to apply for the Commercial Excellence Sr. Manager role at Novartis Hong Kong

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Summary

The Commercial Excellence Sr Manager / Manager for Hong Kong and Macau at Novartis will drive strategic initiatives to optimize commercial performance across multiple therapeutic areas (TAs), including but not limited to oncology, cardiovascular, neuroscience. This role requires a highly strategic leader with deep expertise in marketing, sales force effectiveness (SFE) capabilities, and new product launch experience. The successful candidate will align commercial strategies with the Company’s objectives, enhance operational efficiency, support launch excellence, and foster cross-functional collaboration to drive sustainable growth and patient impact in the Hong Kong and Macau markets.

About The Role Key Responsibilities:

• Strategic Leadership: Develop and implement commercial strategies to maximize revenue and market share across multiple TAs, aligning with the Company’s priorities and objectives.
• Launch Excellence: Lead and support new product launches, ensuring seamless execution through robust launch planning, stakeholder alignment, and market readiness, tailored to the unique regulatory and healthcare landscapes of Hong Kong and Macau.
• New Product Launch Expertise: Apply proven experience in launching products to develop go-to-market strategies, including pricing, positioning, and omnichannel promotional campaigns, compliant with local regulations.
• Cross-TA Expertise: Leverage experience in multiple TAs to tailor commercial approaches, ensuring relevance and impact in the diverse Hong Kong and Macau markets.
• Data-Driven Decision Making: Utilize advanced analytics, market insights, and competitive intelligence to inform strategy and optimize commercial outcomes, leveraging Novartis’ digital and data capabilities.
• Stakeholder Collaboration: Partner with internal (e.g., Medical Affairs, Market Access, Regulatory Affairs) and external stakeholders (e.g., healthcare providers, KOLs) to align on objectives and drive execution excellence in Hong Kong and Macau.
• Capability Building: Develop training programs and tools to upskill Field Force and marketing teams, fostering a culture of continuous improvement and alignment with Novartis’ values.
• Performance Monitoring: Establish KPIs and dashboards to track commercial performance, providing actionable recommendations to leadership to support Novartis’ growth ambitions.

Qualifications

• Education: MBA or advanced degree in Business, Marketing, Life Science or a related discipline. Degree holder in related discipline will also be considered.

Experience

• 8+ years of experience in pharmaceutical commercial roles, with a proven track record in marketing in Hong Kong, Macau. Solid experience in sales an advantage.
• Demonstrated expertise across multiple TAs relevant to Novartis’ portfolio.
• Strong background in driving Field force effectiveness, including territory planning, CRM systems (e.g., Veeva), and performance analytics.
• Proven experience in leading successful new product launches in Hong Kong or similar markets.
• Experience in strategic planning and execution in a pharmaceutical or biotech environment, preferably within a matrixed global organization.

Skills

• Exceptional strategic thinking and problem-solving abilities, with a focus on patient-centric solutions.
• Proficient in data analytics and commercial tools to drive decision-making.
• Outstanding communication and interpersonal skills to influence and collaborate with diverse stakeholders in a multicultural environment.
• Ability to manage complex, cross-functional projects and deliver results in a fast-paced, competitive market.
• Language: Fluent in English and Cantonese; Mandarin is a strong plus.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: Sign up here

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Learn more

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Pharmaceutical Manufacturing

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Join to apply for the Director, Asia Operations Excellence role at Manulife

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Join to apply for the Director, Asia Operations Excellence role at Manulife

The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife’s Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.

The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.

Position Responsibilities

Strategy and Governance

• Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
• Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
  
  

Process Optimization and Standardization

• Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
• Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
• Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
  
  

Collaboration with Transformation and Innovation Teams

• Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
• Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
• Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
  
  

Digital Tools and Automation

• Support the Head of Operations Excellence in directing the adoption of automation platforms—such as PowerApps, IDP, and AI—to decrease manual work and enhance Straight-Through Processing.
• Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
  
  

Building Capabilities And Implementation Frameworks

• Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
• Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
• Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
  
  

Performance Measurement and Continuous Improvement

• Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
• Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
  
  

Coordination and Execution

• Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
• Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
• Support monthly reporting of initiatives to regional and global partners and committees.
• Maintain a repository of all undertaken process reviews and track/report progress.
  
  

Reporting and Tracking

• Support monthly reporting of initiatives to regional and global partners and committees.
• Maintain a repository of all undertaken process reviews and track/report progress.
  
  

Support and Backup

• Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
  
  

Individual Accountabilities

• Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
• Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
• Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
• Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
  
  

Shared Accountabilities

• Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
• Change Management: Partner with relevant departments to create and implement effective change management strategies.
• Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
  
  

Problems / Challenges

• Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
• Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
• Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
• Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
• Data Management: Address challenges related to data quality, accessibility, and integration across systems.
  
  

Competencies/Knowledge

• Familiarity with scaled agile practices.
• Prioritizes short-term process goals while keeping a broader organizational perspective.
• Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
• Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
• Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
• Obsessed with the customer; ability to drive value, working backward from the customer.
• An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
• Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
• Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
• Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
  
  

Required Qualifications

• At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
• A master’s degree in Business, Operations Management, or a related field is preferred.
• Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
• Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
• Demonstrated success in refining underwriting, policy handling, and claims processes.
• Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
• Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
• Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
• Skilled at presenting complex material clearly and securing support from varied audiences.
• Proven ability to manage intricate, multi-market environments in Asia
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Director of Operations jobs in Hong Kong, Hong Kong SAR .

Operations Director / Associate Director, Hong Kong Senior Manufacturing Operations Director - Hardgoods Head of Transformation - Renewable Energy Director of Business Operations - FinTech/Blockchain Head of Ops - Insurance - HKD 1m-1.2m base Finance and Operations Director, Family Office Director, Risk Operations - Global eCommerce Head, Event and Museum Hospitality (M+ Museum) Associate Director, Operations, Wealth Management, Operations Associate Director, Operations, Wealth Management, Operations Regional Director of Finance – Asia (The Langham, Hong Kong)

Shenzhen, Guangdong, China CN¥60,000 - CN¥80,000 2 years ago

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The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife's Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
**Position Responsibilities:**
**Strategy and Governance**
+ Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
+ Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
**Process Optimization and Standardization**
+ Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
+ Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
+ Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
**Collaboration with Transformation and Innovation Teams**
+ Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
+ Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
+ Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
**Digital Tools and Automation**
+ Support the Head of Operations Excellence in directing the adoption of automation platforms-such as PowerApps, IDP, and AI-to decrease manual work and enhance Straight-Through Processing.
+ Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
**Building Capabilities and Implementation Frameworks**
+ Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
+ Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
+ Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
**Performance Measurement and Continuous Improvement**
+ Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
+ Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
**Coordination and Execution**
+ Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
+ Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Reporting and Tracking**
+ Support monthly reporting of initiatives to regional and global partners and committees.
+ Maintain a repository of all undertaken process reviews and track/report progress.
**Support and Backup**
+ Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
**Individual Accountabilities**
+ Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
+ Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
+ Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
+ Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
**Shared Accountabilities**
+ Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
+ Change Management: Partner with relevant departments to create and implement effective change management strategies.
+ Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
**Problems / Challenges**
+ Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
+ Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
+ Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
+ Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
+ Data Management: Address challenges related to data quality, accessibility, and integration across systems.
**Competencies/Knowledge**
+ Familiarity with scaled agile practices.
+ Prioritizes short-term process goals while keeping a broader organizational perspective.
+ Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
+ Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
+ Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
+ Obsessed with the customer; ability to drive value, working backward from the customer.
+ An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
+ Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
+ Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
+ Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
+ Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
**Required Qualifications:**
+ At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
+ A master's degree in Business, Operations Management, or a related field is preferred.
+ Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
+ Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
+ Demonstrated success in refining underwriting, policy handling, and claims processes.
+ Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
+ Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
+ Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
+ Skilled at presenting complex material clearly and securing support from varied audiences.
+ Proven ability to manage intricate, multi-market environments in Asia
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

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Join to apply for the Director, Asia Operations Excellence role at Manulife

The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife’s Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth.
The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed.
Position Responsibilities
Strategy and Governance

• Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targets and specific regional requirements.
• Assist in implementing governance structures for assessing high-priority improvement programs, ensuring senior-level sponsorship and clear accountability.
  

Process Optimization and Standardization

• Conduct in-depth reviews of end-to-end processes (e.g., underwriting, policy administration, claims) to identify inefficiencies and boost cost-effectiveness.
• Apply Lean Six Sigma methodologies to streamline workflows, maintaining compliance with local regulations while ensuring regional consistency.
• Assist in developing, refining, and endorsing best-practice operating models, providing expert guidance to field teams.
  

Collaboration with Transformation and Innovation Teams

• Act as a key source of operational insights and proven techniques that support transformation and innovation efforts.
• Offer process designs and recommendations while transformation initiatives progress, minimizing potential disruptions to existing operations.
• Provide feedback on pilot programs and new technologies to help adapt successful solutions for broader rollouts across multiple markets.
  

Digital Tools and Automation

• Support the Head of Operations Excellence in directing the adoption of automation platforms—such as PowerApps, IDP, and AI—to decrease manual work and enhance Straight-Through Processing.
• Collaborate with IT and data analytics groups to evaluate the impact of these tools, broadening their use where they deliver clear value.
  

Building Capabilities And Implementation Frameworks

• Assist in designing and delivering training to strengthen operational excellence competencies among local market teams.
• Support the establishment and maintenance of robust implementation processes for performance reviews, ensuring consistent application across all markets.
• Provide continual support and coaching to local leadership, fostering a culture of data-informed improvement and accountability.
  

Performance Measurement and Continuous Improvement

• Support the Head of Operations Excellence in using benefit realization assessments to confirm gains, guide subsequent enhancements, and keep senior leaders informed.
• Encourage a culture of ongoing optimization by promoting evidence-based decision-making and iterative refinements to processes.
  

Coordination and Execution

• Review progress of identified improvements with country teams, addressing any delays and issues, providing support for remediation or escalation as needed.
• Review implementation progress and delivery expectations with countries, offering deep dives and suggestions to enhance straight-through processing with a focus on customer-driven outcomes.
• Support monthly reporting of initiatives to regional and global partners and committees.
• Maintain a repository of all undertaken process reviews and track/report progress.
  

Reporting and Tracking

• Support monthly reporting of initiatives to regional and global partners and committees.
• Maintain a repository of all undertaken process reviews and track/report progress.
  

Support and Backup

• Provide support and backup to regional Operations, Innovation, Transformation, and Performance team.
  

Individual Accountabilities

• Strategic Planning: Assist in developing and owning the strategic roadmap for operations excellence.
• Process Improvement: Support process improvement projects and ensure timely execution with desired outcomes.
• Technology Implementation: Assist in the evaluation and adoption of new technologies that drive operational efficiencies.
• Team Development: Support the mentoring and development of local operations teams, fostering a culture of continuous learning and improvement.
  

Shared Accountabilities

• Cross-Functional Collaboration: Work collaboratively with other department heads and senior leadership to ensure alignment of transformation initiatives with overall business goals.
• Change Management: Partner with relevant departments to create and implement effective change management strategies.
• Stakeholder Communication: Collaborate with relevant departments to ensure clear and consistent messaging around transformation initiatives.
  

Problems / Challenges

• Change management: Overcome resistance to new technologies or processes. Develop and implement effective change management strategies to ensure smooth transitions.
• Resource Constraints: Prioritize initiatives and manage limited resources, including budget, time, and personnel, to successfully execute transformation initiatives.
• Complexity: Manage the complexity and scope of large-scale transformation projects that may span multiple departments and functions.
• Alignment Across Departments: Ensure cross-functional alignment and collaboration, addressing potential conflicts or misalignments that may arise during projects.
• Data Management: Address challenges related to data quality, accessibility, and integration across systems.
  

Competencies/Knowledge

• Familiarity with scaled agile practices.
• Prioritizes short-term process goals while keeping a broader organizational perspective.
• Performance-Driven: Demonstrates a solid track record of achieving operational efficiencies and heightening service standards.
• Facilitator of Change: Adept at implementing large-scale initiatives across multiple territories.
• Analytically Minded: Utilizes robust data and metrics to guide operational decisions and maintain accountability.
• Obsessed with the customer; ability to drive value, working backward from the customer.
• An entrepreneurial spirit and comfort working within a rapidly changing environment and able to take sensible risks and decide to continue or discontinue direction based on data.
• Exposure and experience in such areas as strategy planning, agile, project management principles, lean and systems thinking, and change management.
• Demonstrated success at senior cross-functional project delivery involving cross-functional teams, stakeholders, and business functions.
• Exceptional communications judgment and the ability to communicate effectively at all levels with both technical and non-technical stakeholders.
• Confident presentation and facilitation skills and strong interpersonal and leadership skills to facilitate working with senior management at all levels
  

Required Qualifications

• At least 8-10 years in operations, process excellence, or a similar leadership capacity within insurance or financial services.
• A master’s degree in Business, Operations Management, or a related field is preferred.
• Lean Six Sigma Black Belt; additional credentials (e.g., PMP, Agile) are advantageous.
• Extensive expertise in life and health insurance processes, products, and varying regulatory considerations across Asia.
• Demonstrated success in refining underwriting, policy handling, and claims processes.
• Familiarity with automation technologies (PowerApps, AI) and data analysis tools used for performance tracking and improvement.
• Capability to assess emerging technologies and integrate them effectively to optimize operational outcomes.
• Strong influence and communication skills when coordinating with senior executives and cross-functional teams in a culturally diverse, matrixed environment.
• Skilled at presenting complex material clearly and securing support from varied audiences.
• Proven ability to manage intricate, multi-market environments in Asia
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
  

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Working Arrangement
Hybrid Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Insurance

Referrals increase your chances of interviewing at Manulife by 2x

Get notified about new Director of Operations jobs in Hong Kong, Hong Kong SAR .

Operations Director / Associate Director, Hong Kong Senior Manufacturing Operations Director - Hardgoods Head of Transformation - Renewable Energy Director of Business Operations - FinTech/Blockchain Head of Ops - Insurance - HKD 1m-1.2m base Finance and Operations Director, Family Office Director, Risk Operations - Global eCommerce Head, Event and Museum Hospitality (M+ Museum) Associate Director, Operations, Wealth Management, Operations Associate Director, Operations, Wealth Management, Operations Regional Director of Finance – Asia (The Langham, Hong Kong)

Shenzhen, Guangdong, China CN¥60,000 - CN¥80,000 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Join to apply for the Commercial Excellence Sr. Manager role at Novartis Hong Kong

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Summary

The Commercial Excellence Sr Manager / Manager for Hong Kong and Macau at Novartis will drive strategic initiatives to optimize commercial performance across multiple therapeutic areas (TAs), including but not limited to oncology, cardiovascular, neuroscience. This role requires a highly strategic leader with deep expertise in marketing, sales force effectiveness (SFE) capabilities, and new product launch experience. The successful candidate will align commercial strategies with the Company’s objectives, enhance operational efficiency, support launch excellence, and foster cross-functional collaboration to drive sustainable growth and patient impact in the Hong Kong and Macau markets.

About The Role Key Responsibilities:

• Strategic Leadership: Develop and implement commercial strategies to maximize revenue and market share across multiple TAs, aligning with the Company’s priorities and objectives.
• Launch Excellence: Lead and support new product launches, ensuring seamless execution through robust launch planning, stakeholder alignment, and market readiness, tailored to the unique regulatory and healthcare landscapes of Hong Kong and Macau.
• New Product Launch Expertise: Apply proven experience in launching products to develop go-to-market strategies, including pricing, positioning, and omnichannel promotional campaigns, compliant with local regulations.
• Cross-TA Expertise: Leverage experience in multiple TAs to tailor commercial approaches, ensuring relevance and impact in the diverse Hong Kong and Macau markets.
• Data-Driven Decision Making: Utilize advanced analytics, market insights, and competitive intelligence to inform strategy and optimize commercial outcomes, leveraging Novartis’ digital and data capabilities.
• Stakeholder Collaboration: Partner with internal (e.g., Medical Affairs, Market Access, Regulatory Affairs) and external stakeholders (e.g., healthcare providers, KOLs) to align on objectives and drive execution excellence in Hong Kong and Macau.
• Capability Building: Develop training programs and tools to upskill Field Force and marketing teams, fostering a culture of continuous improvement and alignment with Novartis’ values.
• Performance Monitoring: Establish KPIs and dashboards to track commercial performance, providing actionable recommendations to leadership to support Novartis’ growth ambitions.

Qualifications

• Education: MBA or advanced degree in Business, Marketing, Life Science or a related discipline. Degree holder in related discipline will also be considered.

Experience

• 8+ years of experience in pharmaceutical commercial roles, with a proven track record in marketing in Hong Kong, Macau. Solid experience in sales an advantage.
• Demonstrated expertise across multiple TAs relevant to Novartis’ portfolio.
• Strong background in driving Field force effectiveness, including territory planning, CRM systems (e.g., Veeva), and performance analytics.
• Proven experience in leading successful new product launches in Hong Kong or similar markets.
• Experience in strategic planning and execution in a pharmaceutical or biotech environment, preferably within a matrixed global organization.

Skills

• Exceptional strategic thinking and problem-solving abilities, with a focus on patient-centric solutions.
• Proficient in data analytics and commercial tools to drive decision-making.
• Outstanding communication and interpersonal skills to influence and collaborate with diverse stakeholders in a multicultural environment.
• Ability to manage complex, cross-functional projects and deliver results in a fast-paced, competitive market.
• Language: Fluent in English and Cantonese; Mandarin is a strong plus.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? Learn more

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: Sign up here

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Learn more

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Pharmaceutical Manufacturing

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